Kundkund Trading and Consultancy Pvt Ltd - Stock Market Training Demat and Trading Account Digital Marketing BPO Services Investment Management ...
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Kundkund Trading and Consultancy Pvt Ltd Stock Market Training Demat and Trading Account Digital Marketing BPO Services Investment Management
About Us
KundkundTC having a capacity of 300
seats which can host a maximum of 400
operational seats in a day and is available
with modern infrastructure capable of
operating continuously 24x7.
KundkundTC offers a wide spectrum of high
quality, time bound & cost effective IT
enabled services to organizations in Indian
market through the various facilities
available in Uttar Pradesh. Outsourcing to
KundkundTC completely eliminates the
costs of recruiting, hiring, training and
payroll taxes. You don't have to deal with the
stress of finding and hiring new people or
reducing your work force when they aren't
As a customized solution provider,
KundkundTC brings a smooth and hassle
free experience to our clients. We offer a
voice and non- voice IT enabled services
that are specifically tailored to meet the
needs of the outsourcing industry. After
establishing KundkundTC, we are
positioning ourself to be the ITES Service
Provider of choice in the BPO sector and
extension to the businesses. KundkundTC,
being a domestic company, is also socially
responsible.
02
About
Company
KundkundTC is located at the hub of India's business community NCR region. Company started
it’s operations from March 2018. Kundkund is a 100% domestic Indian MSME company.
We are providing B2C solutions and is pioneer in managing business processes for companies.
The company blends process expertise, information technologies and analytical capabilities in
diverse industries to provide a broad range of services. These services span over diverse areas
like Stock Broking, Finance, HR, Health Care etc and are Operated from multiple locations.
KundkundTC aims to Business Process Outsourcing services provider, which provides integrated
solutions, Customer Life cycle, Back-office Life cycle Management, outsourcing services to
many domestic companies in a wide range of industries including Stock Broking, Retail,
Mortgage, Collections, Financial Services, Healthcare, HR, Telecommunications etc. while
giving you experience and feel like as an extension to your company.
03
Extension to
your Business
We work as an extension to your business, so, we facilitate every possible aspect of your
business.
Sales & Marketing: We work as sales convertor for your business to increase your sales.
You may out source your sales conversion process to us.
Customer Support: We works as customer support center, escalation center and after
sales support center. You may out source any of these to us for 24x7 predefined quality,
cost effectiveness and hassle free services.
Virtual Management: We also work as virtual CFO, Supply chain manager and other key
roles on consultancy basis.
HR Support: We work as your HR manager for recruitments and other HR related
requirements.
Digital Support: We works as Digital Marketing Service Provider and Expertise in SEO, SEM,
Social Media Marketing, Google Location, Web Development, Digital footprint Creations etc.
04
Vision &
Mission
Our Vision is to be outstanding Compact that respect all our
Employees, Client and investors and offer our all Clients world
class service at competitive price.
Our mission is to be a world class entrepreneurial, well Diversified
and socially responsible growth oriented company that provides
high quality value added services to our clients.
05
Milestone
2017 :: Tie up with Zerodha for Sale process out sourcing in
Promoter’s name.
2017 :: Tie up with Upstox (RKSV Group) for Sale process out sourcing
in Promoter’s name
2018 March :: Pvt Ltd Company was incorporated
2018 May: Sales process Tie-Ups with 5 Paisa
2019 Sept :: Tie up with Motilal Oswal Securities Ltd for Sale process
out sourcing in Promoter’s name
2020 Dec: Company obtained ISO certification 9001-2015 and 27001-2013
2021 Jan: Tie up with Angel Broking for Sale process out sourcing
in Promoter’s name
2021 Feb: Awarded for Start up India Certification
06
About Our
Journey
2017 :: Tie up with Zerodha for Sale process out sourcing in
Promoter’s name
2017 :: Tie up with Upstox
(RKSV Group) for Sale process
out sourcing in Promoter’s
name.
2018 March :: Pvt Ltd Company
was incorporated
2018 May: Sales process Tie-
Ups with 5 Paisa
2019 Sept :: Tie up with Motilal
Oswal Securities Ltd for Sale
process out sourcing in
Promoter’s name.
2020 Dec: Company obtained
ISO certification 9001-2015 and
27001-2013
2021 Jan: Tie up with Angel Broking for Sale process out
sourcing in Promoter’s name
2021 Feb: Awarded for Start up India Certification
07
Our
Management
Key management of the company had almost 80 years gross experience of
sales and operations. They were associated with many MNCs and large
corporates from Stock Broking, Banks, NBFC, Imports-Exports and IT.
Amit Prakash Jain (B. Tech, & M.B.A.) is Managing Director of the company
and looking all routine activities and businesses of the company. He have a
vast experience of handling the large team for 15+ years. Having 15 years+
work experience as director one of the MNC.
As of now, senior members and experts from different industry and sectors
are also associated with the company as a business consultants and
mentors. They guide us on Finance, Legal, HR, Business Development and
Policy matters.
For business support, company has engaged Audit firms, Labor Law advisors,
Legal Advisors and IT Consultants.
08
Financial
Strength
As on Date company is debt free and adequately cash rich
along with financially strong promoters with strong link
with already committed Investors.
Company has sufficient working capital for 6+ months,
From 2nd year of it’s operation The company Became
EBITA and PAT +ve. Top line and Bottom line of the company
are growing at 300%+ rate
Company is closely held by the financially
strong family with good business
Acumen. They are committed to the
business and regularly pumping
the funding and time to grow
and nurture the business
for long run.
09
Process Outsourcing
Services Offered
Our management team has experience of successfully running
300+ seats voice, non-voice, inbound and outbound process for
multiple companies.
The key process outsource from our team
þ Inbound & Outbound Customer Support
þ Presales & Post Sales
Verifications
þ Back Office Management
þ Transaction Processing
þ Customer Contact Center
þ Healthcare Processing
þ Insurance Processing
þ Banking Operations
þ Logistics Management
þ Sales & Marketing
þ Tele-Servicing & Product Support
10Consulting
Services Offered
Our management and consulting team are from multiple domain
and expertise in Financial Services, Insurance Business, Banking
Operation, Consumer Durables etc. They have vast experience of
successfully completing the transaction.
The key consulting services from our team :-
þ Management Consultancy
þ Virtual CFO
þ Due Diligence Reports for Financial takeover
þ Transaction Processing
þ Business Analysis & Viability Service
þ Logistics Management
þ Supply Chain Planning & Management
þ Sales & Marketing
11Solutions
From Kundkund
Customer Support Services Outsourcing
Customer Onboarding Services Outsourcing
Voice Support Outsourcing
Backend Outsourcing
Knowledge Process Outsourcing
Human Resource Outsourcing
Sales & Marketing Outsourcing
Escalation Services Outsourcing
12Digital
Support System
We are supporting our client by sourcing the
business through our Digital Marketing Services. We
have Managed multiple and large campaign with
annual budgets upto 1 cr. for various vendors.
Website Development: Our team have good hold on
WordPress site with third party API integrations,
elements of WP Bakery and Elementor page
builders. On page and Off page SEO and meta data
insertion along with UI/UX. Database file creation
and synchronization along with Java, CSS and
HTML .
Content Writing: Our team has sound knowledge
Content Drafting as per SEO of articles, Article size
per requirement from 500 to 1500 words with
maximum 0-2% plagiarism free in line with company
vision and target clients, able to work with Hindi,
English presentations on almost on all financials
topics and ready to work with others.
13Human
Resource Strength
We have 3 segments in our HR Team to manage our employees.
Sourcing & On boarding : We have a team of HR Managers with all
resources available. For recruitment our team use all paid sources like
naukri.com, monster.com, timesjobs.com etc. along with other
relationship with multiple campus and institutes and other activities.
Engagement, Retention & Grievance: We have dedicated team of HR
managers for employee engagements. This team runs R&R programs,
training and skill development program, festival and other celebrations,
internal jobs and review on regular basis. They are also expert in
retention and grievance handling.
HR Operations: We have separate team for HR operations, which works
in coordination with other HR teams and process team for routine things
like salary, incentive and reimbursement process along with
coordination with external team for PF, ESI and other compliance
and legal issues.
14Infrastructure
As of Now, Company have 3 SBUs named WFH, Noida and Ghaziabad
WFH: We have strong WFH team and good experience to hire and handle the
team. As of now our WFH team strength is 100+ with 5 TLs. We are giving them
support for CRM, WiFi and other inputs.
Noida: We are having 7000 sqft office which has 150 seat capacity along with
15 cabins for managers. This location is well equipped with 100mbps lease line
with backup and other infra support system. We have 50% unused seating
capacity for expansion. Additional seating capacity up to 200 seats is available
and can be added on short notice.
Ghaziabad: We are having 1000sqft office which has 35 seat capacity along
with cabin for managers. This location is well equipped with 24mbps Wi-Fi
connectivity with backup and other infra support system.
15Infrastructure
16Infrastructure
17ISO Certification
18ISO Certification
19Start-Up India
Certification
20Customized
Facilities
(Requirement Basis)
Inbound & Outbound IVRs along with multiple
trees.
Inbound & Outbound call/leads allotment
system along with call recording.
Simultaneously Running Multiple Campaign
System with rule based Dialing.
Call Management, Call Reports and Call Log
with disposition Entry
External CRM integration through API
Agent Desk along with screen popup
Bulk and Automates SMS and E-mail
Outbound Call blasting
Real time and cloud reporting system
21Contact Us Registered Office: Plot No. 81, GF, Sector-10A, Vasundhara, Ghaziabad - 201012 (UP) India Corporate Office: H-166, First Floor, Sector-63, Noida 201301 (UP) India Website: www.kundkundtc.com E-mail: info@kundkundtc.com , apjaing@gmail.com Mobile: 9582895954 , 9891869111
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