Key developments in the telco, broadband and digital media industries - Conferenz
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Key developments in the telco,
broadband and digital media industries
2 0 & 2 1 M A R CH 2 0 1 9 , HILT ON A UCK L A ND
Featuring the following industry leaders:
Mark Callender Carolyn Luey Michael Stribling George Macfarlane Simon Clarke
VOCUS VODAFONE NZ SPARK SKY TV TRUSTPOWER
SUPPORTING ORGANISATIONS
CONFERENZ.CO.NZ/TDSF #TDSFNZ
Exciting things are happening
within the telecommunications
and digital industries.
The market is changing and expanding
as new players from industries such as
energy and media start to market their
own digital and telco services. Or
partner to deliver new bundles of
joined up products and services.
However, competition has never been
stronger, making for challenging
conditions and driving businesses to
focus on the how they differentiate and
improve their offer to customers.
Telco and Digital Service Futures provides
a timely opportunity to showcase the
innovative collaborations and new
business models that are currently
transforming the sector.
Seize the opportunity to hear high level
analysts and leading businesses at the
forefront the market. Whatever your
role in the digital industries, Telco and
Digital Service Futures will allow you
to maximise the opportunities for your
business.
Organisations presenting at Telco and
Digital Service Futures include:
Spark
Vodafone
Vocus
Sky TV
Stuff Fibre
Trust Power
Kordia
The Commerce Commission
TCF New Zealand
Internet NZ
7 Reasons to attend
Telco and Digital Service Futures:
Hear from leading figures in
established telco and digital service
providers and from disruptive
new players
Explore the new business
models and partnerships
currently shaping the sector
Understand how the need to
improve customer experience and
focus is driving the transformation
of businesses
Be prepared for the impact
of new legislation and regulation
Plan for the transformative
potential of new technologies
To network with people working
in a range of different roles and from
a wide range of digital businesses
To make connections and build your
next strategic partnership
DAY ONE 20 MARCH 2019
8.30 Registration and coffee 12.30 Lunch break
9.00 Opening remarks from the Chair
Rachel Kelly, Director, Ethical AI and Business Developing digital markets
Partnerships - Australasia, Nyriad
1.30 Innovation and competition in digital markets
• Who and what is driving innovation in the
Thriving in the digital era communications sector?
• Driving market innovation through increased
9.10 Keynote address: Transitioning from competition - what benefits will having more
connectivity to digital services players in the market bring to consumers
• Key market predictions for the global digital • How has the role of network operators changed
landscape and how do they need to adapt?
• Forecasting the future of the digital economy • What is the role of the regulator?
• Understanding how 5G and fibre unbundling will • The globally dominated and converged digital
be enablers hastening the shift from traditional marketplace versus national infrastructure and
connectivity to true digital services regulatory jurisdictions – which wins?
• The New Zealand context and comparisons with
overseas markets 2.00 The Commerce Commission’s view of the
market
9.50 Case study: Becoming a modern, digital, multi- • O verview of developments in the mobile,
service provider telecommunications and digital markets
• Taking advantage of high-speed infrastructure • Helping regulation keep pace with the rapid
to deliver a world of digital services changes happening in mobile and digital
• Finding differentiation through new service markets and the changing way services are
provision delivered
• Expanding beyond core products to attract and • E xploring possible future developments and
retain customers in a hyper competitive market their impacts on competition, service quality
Michael Stribling, Lead for Digital Services, Spark and market outcomes
Brendan Dempsey, Principal Advisor -
10.30 Morning break Telecommunications, Commerce Commission
11.00 Panel: Survive or consolidate: Power 2.40 Afternoon break
through collaboration and differentiation
• Disrupting the market with inter and cross 3.10 Managing the impact of retail regulation
industry partnerships – how these have • Understanding the emerging regulatory
influenced the development of new business framework for New Zealand’s communications
models Retail markets
• Creating a strong customer offer by bundling • Dispute resolution for telecommunications
services together consumers in New Zealand
• Achieving market differentiation with new and • Identifying customer service problems and
unique services solutions for telecommunications customers
• Understanding the strategy of new market • Principle versus prescriptive retail regulation
entrants to build powerful partnerships and industry self-regulatory versus regulatory
Paddy Buckley, General Manager, Stuff Pix intervention
George Macfarlane, Director of Strategy, Sky TV Geoff Thorn, Chief Executive,
Simon Clarke, General Manager Business New Zealand Telecommunications Forum
Solutions and Technology, Trustpower
3.50
Industry panel: Market imperatives
12.00 Thriving in the subscription economy and drivers
• Aligning your offerings with consumer needs Leaders from telcos, broadband. digital
• Building partnerships to allow your customers communications, broadcasting and media
access to premium subscription services companies share their thoughts on the new
• Creating the correct package models for your business models, collaborative partnerships and
customer innovative approaches currently shaping the
• The power of strategic pricing to retain industry.
customers and enable innovation in a Craig Williams, EGM of Sales and Marketing,
competitive subscription economy Kordia
• Breaking away from the traditional fixed term Carolyn Luey, Consumer Director, Vodafone NZ
contract models Mark Callender, Chief Executive, Vocus
• E xploring network neutrality Scott Brown, Commercial Director - Ventures &
• What are the restrictions around reuse of Strategy / Interim Managing Director, Stuff Fibre
exclusive coverage - What is fair use of content
in the digital world 4.50 Summary remarks from the Chair
Dr Peter Zamborsky, Senior Lecturer -
Management and International Business 5.00 Networking Drinks
University of Auckland Business School
DAY TWO 21 MARCH 2019
9.00 Welcome back from the Chair 1.40 What digital consumers want: What makes
Rachel Kelly, Director, Ethical AI and Business a unique and differentiated customer
Partnerships - Australasia, Nyriad experience?
• Using data to differentiate experience
• Utilising analytics, social media and technology
Enabling access to digital services to gain a 360-degree view of your consumers
• Implementing new technologies as a part of a
9.10 Enabling the delivery of universal broadband digital vision to gain a competitive advantage
coverage through customer service
• Collaboration within the telco industry • Harnessing the power of analytics to provide
• Technical enablers for more cost-effective insights while maintaining responsible
solutions management of customer data
• Progress with the Rural Connectivity Group
network 2.40 Surviving in a brutally competitive market –
• Community support – case studies what does it take to win customers
Andrew Button, Executive Programme Director, • The reality of selling broadband in New Zealand
Rural Connectivity Group • Is the market at full penetration?
• What does it take to win customers in this
9.50 Beyond blackspots: Bridging the digital market?
divides Taryn Hamilton, Consumer General Manager,
• Not just one divide - Understanding the different Vocus Group
divides
• Beyond infrastructure 3.20 Hype versus reality in 5G
• Addressing the affordability issue • What new opportunities will 5G offer customers
• Building collaboratives between regional and networks?
players, national providers and government • What changes and challenges will the
Andrew Cushen, Outreach and Engagement introduction of 5G bring to the fixed broadband
Director, Internet NZ market?
• E xploring the potential mechanisms to fund
10.30 Morning break building the different levels of 5G network
• Understanding the use cases that will drive a
11.00 Panel: Creating a practical roadmap to need for true 5G
achieving the goal of allowing all New • E xamining the potential for network slicing
Zealanders to have access to transformative
potential of the internet 3.50 Closing remarks from the Chair and end of
• Delivering a call to action to all stakeholders to conference
play their part in bridging the digital divides
• How best can we merge the various
technologies to get optimal outcomes for the
community?
• Understanding your role in closing New
Zealand’s digital divide
• Tackling digital skills development
Ernie Newman, Director, WISPA NZ
Customer led business
12.00
How to build a customer led digital business
• Transitioning from the old to the new way of
doing business – what does this mean for your
organisation?
• Becoming digital throughout the business
• How do you apply a strong customer experience
focus to everything that you do?
• Understanding and achieving the cultural shift
required to become a customer led business
• Flattening your management structures to
achieve a collaborative team working approach
and developing the agility and responsiveness
required to thrive
Rod Snodgrass, Director,
The Exponential Agency
12.40 Lunch break
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30 JAN 2019 27 FEB 2019 27 FEB 2019
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