Investor presentation - Second quarter 2020 August - September 2020 - bpost Group
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Investor presentation Second quarter 2020 Contents Financial Calendar Highlights & guidance 2Q20 results Results by segment – 53 03.11.2020 (17:45 CET) Mail & Retail – 54 & 55 Quarterly results 3Q20 2Q20 Highlights – 4 EBIT bridge – 37 Parcels & Logistics Eurasia – 56 & 57 Outlook 2020 – 5 Key financials – 38 Parcels & Logistics N. America – 58 & 59 Results by segment – 39 Corporate – 60 bpost Group at a glance Mail & Retail – 40 & 41 Cash flow – 61 Investment rationale – 7 Parcels & Logistics Eurasia – 42 & 43 Dividend policy – 8 Parcels & Logistics N. America – 44 & 45 Corporate – 46 Additional Info Overview – 9 Key financials FY19 – 63 LT vision & strategic aspirations – 10 Cash flow – 47 Results by segment FY19 – 64 Management – 11 Balance sheet – 48 Relationship with State – 65 Sustainability – 12 Financing Structure & Liquidity – 49 USO & SGEI – 66 Mail & Retail – 13-21 Parcels & Logistics Eurasia – 22-30 1H20 results European mail market – 67 Key contacts – 68 Parcels & Logistics N. America – 31-35 EBIT bridge – 51 Key financials – 52 More on corporate.bpost.be/investors Disclaimer This presentation is based on information published by bpost Group in its Second Quarter 2020 Interim Financial Report made available on August, 4th 2020 at 5.45pm CET and in its 2019 Annual Report available on corporate.bpost.be/investors. This information forms regulated information as defined in the Royal Decree of 14 November 2007. The information in this document may include forward-looking statements1, which are based on current expectations and projections of management about future events. By their nature, forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties, assumptions and other factors because they relate to events and depend on circumstances that will occur in the future whether or not outside the control of the Company. Such factors may cause actual results, performance or developments to differ materially from those expressed or implied by such forward-looking statements. Accordingly, no assurance is given that such forward-looking statements will prove to have been correct. They speak only as at the date of the Presentation and the Company undertakes no obligation to update these forward-looking statements contained herein to reflect actual results, changes in assumptions or changes in factors affecting these statements. This material is not intended as and does not constitute an offer to sell any securities or a solicitation of any offer to purchase any securities. 1 as defined among others under the U.S. Private Securities Litigation Reform Act of 1995 2 2Q20 Roadshow presentation
Highlights of 2Q20 2Q20 Net negative impact of COVID-19, mainly in M&R, is compensated by growth in Parcels and E-commerce logistics next to targeted cost containment actions and cost phasing towards 2H20 2Q20 COVID- Group operating Mail & Retail Parcels & Logistics Parcels & Logistics 19 impact1 on income Eurasia N. Am. Group EBIT € 1,052.7m € 36.0m € 32.4m € 17.6m estimated at 7.7% EBIT margin 11.0% EBIT margin 5.0% EBIT margin € -9.5m • Total operating income at • Total operating income at • Total operating income at € 468.1m (-10.2%) driven by € 294.9m (+46.4%) driven € 353.9m (+48.0%) driven 1 All COVID-19 impacts mentioned in this presentation are best effort COVID-19 impact on mail by positive COVID-19 by E-commerce logistics, in estimates based on actuals and are volumes & on retail and by development in all revenue particular growth at Radial net results of both positive and negative impacts. Group impact deconsolidation of Alvadis lines, especially Parcels from existing customers includes € -2.0m at Corporate. BeNe (+64.2%) and new business signed in • Underlying mail volume Group adjusted decline at -17.7% driven by • Parcels BeNe organic 2019 EBIT COVID-19 lockdown with volumes +78.4% • Adjusted EBIT increase visible catch-up in June • Adjusted EBIT, excl. YoY (€ +18.1m) driven by Initial 2020 € 74.9m • Adjusted EBIT decline negative evolution of positive evolution of E- Group adjusted commerce logistics (mainly 7.1% EBIT margin (-51.9%) from mail evolution terminal dues settlements, amplified by COVID-19. up € +13.0m (+67%) Radial), partially offset by EBIT guidance margin pressure in • M&R COVID-19 impact1: operationally. International mail. range can be € -37.0m • PaLo EA COVID-19 impact1: • PaLo NA COVID-19 impact1: reconfirmed € +13.1m € +16.5m 4 2Q20 Roadshow Presentation
Initial 2020 Group EBIT outlook reconfirmed Outlook FY20 Based on the current situation and facts, bpost Group reconfirms adjusted EBIT guidance for 2020 in the range of € 240-270m. Group Dividend Assuming no second national or important local lockdown in 2020, nor any The Board will recommend to the Annual Shareholders’ Meeting not to grant a event deriving from COVID-19 uncertainties, the adjusted EBIT between € 240- dividend on the results of FY20 to shareholders. 270m can be reconfirmed. bpost Group remains fully committed to delivering sustainable shareholder Contribution per Business Unit will differ from the initial outlook issued in March. returns. Given the high level of uncertainty that still remains in light of COVID-19 and its impact on the overall economy, bpost Group’s priority is in the current Gross capex of € 150m maximum (vs. up to € 200m pre-COVID-19) circumstances the strength of bpost’s balance sheet, cash reserves and capacity to invest on the long term. A new dividend policy going forward will be decided by the Board when the longer term impact of the COVID-19 crisis becomes more clear. COVID-19 disclaimer Given ongoing limited visibility about the duration and severity of the pandemic and its different impacts across the globe, the reconfirmed outlook could still be impacted by these uncertainties or any event deriving thereof. 5 2Q20 Roadshow Presentation
bpost Group offers a strong investment rationale at a glance – Group bpost Group aims at being a responsible company, delivering sustainable returns to its shareholders What? How? We continue to transform the mail and Multiple levers for Experienced Growth in A solid balance proximity business in the home market to transformation of management e-commerce sheet with single sustain solid cashflows the legacy team with logistics & 'A' credit rating business: natural embedded parcels: aspired attrition, financial discipline sizeable share of alternating and a strong revenues distribution business model, stable and transformation predictable track record We develop sustainable activities in the regulation, high growth e-commerce logistics & network parcels business in our optimization,… Belgium/Netherlands home market and key geographies in Europe and North America 7 2Q20 Roadshow presentation
We create value for shareholders at a glance – Group Capital allocation and dividend policy are under review Dividend Policy • IPO dividend policy until 2019: Minimum 85% of BGAAP net profit of the mother company bpost SA/NV (unconsolidated). This policy is now suspended. • Dividend on FY19 results limited to interim dividend due to COVID-19 crisis • Board will recommend not to grant a dividend on FY20 results to preserve 1.26 1.29 1.31 1.31 1.31 the strength of bpost’s balance sheet, cash reserves and capacity to invest on 1.13 0.22 0.24 0.25 0.25 0.25 the long term. 0.20 • Updated dividend policy: A new dividend policy will be decided by the Board when the longer term impact of the COVID-19 crisis becomes clear. 0.62 1.04 1.05 1.06 1.06 1.06 0.93 Dividend is constrained by net results of a given year (in BGAAP) + distributable reserves 2013 2014 2015 2016 2017 2018 2019 Pay-out ratio Distributable reserves (€ 199m end 2019) 91% 85% 90% 85% 90% 100% 72% built gradually as from 2013, primarily to neutralize the non-recurring impact of exceptional costs Final gross DPS (€) Interim gross DPS (€) 8 2Q20 Roadshow presentation
A diversified mail operator with a footprint in at a glance – Group e-commerce logistics Revenues % of total € 3,837.2m1 € 310.8m Transactional mail € 748m 19% Mail & Retail Advertising mail € 236m 6% revenues 8.1% € 1,897m EBIT 49% Press € 344m 9% Proximity and convenience retail network € 465m 12% € 537.0m € 181.2m Value added services € 104m 3% 14.0% net profit EBITDA Parcels & Logistics Parcels Be-Ne € 381m 10% Europe & Asia E-commerce logistics € 133m 3% 35,377 € 813m 21% Cross-border € 300m 8% average # FTE & interims Parcels & Logistics E-commerce logistics € 1,018m 26% North America € 1,098m International mail € 87m 2% 29% 2019 figures (adjusted) 1 49.4% Mail & Retail, 21.2% Parcels & Logistics Europe & Asia, 28.6% Parcels & Logistics North America and 0.8% Corporate revenue 9 2Q20 Roadshow presentation
Long-term vision & strategic aspirations at a glance – Group ”Beyond mail, be an efficient global e-commerce logistics player anchored in Belgium” 1 2 3 Mail services to citizens and Drive profitable growth in Optimize Radial to deliver in State remain core and will Parcels BeNe and further the promising North continue to generate profit develop e-commerce logistics American e-commerce with a more adapted in Europe market distribution model 10 2Q20 Roadshow presentation
Our experienced management team has at a glance – Group responsibilities down to the bottom-line Jean-Paul Van Avermaet Luc Cloet Kathleen Van Beveren Henri de Romrée Group CEO CEO Mail & Retail CEO Parcels & Logistics Europe & Asia CEO Parcels & Logistics North America Mark Michiels Leen Geirnaerdt Dirk Tirez Nico Cools CHRO CFO CLO CIO 11 2Q20 Roadshow presentation
Sustainability is at the heart of our activities at a glance – Group 3-pillar CSR strategy linked to United Nations People Proximity Planet Selected awards and recognition we care about our we are close to the we strive to reduce our employees and engage society impact on the • IPC EMMS Scorecard 2019 (sector index): #3 them environment • EcoVadis (clients index): Gold rating • Ethibel Indexes: reconfirmed as a constituent of the Ethibel Sustainability Index (ESI) Excellence Europe since 19/03/2018 Shared Value Creation • • Sustainalytics: score 17.7% (low risk) MSCI: Score A • Continuity of our business • Vigeo Eiris: 91% (sector average: 71%) • Employee satisfaction and engagement • ISS: Governance Score: 5, Environment Score: 1, Social Score: 3 • Customer satisfaction • Carbon Disclosure Project: Score B (peer average C) • Employee health & • To our community • Green fleet safety • To our suppliers • Green buildings • Employee training and talent development • To our customers through our services • Waste management Ambitious CO2 reduction targets • Ethics & diversity • Social dialogue • Since 2007 bpost Group has cut its CO2 emissions by almost 40% • Target of reducing CO2 emissions from activities by at least 20% by 2030 • By 2030, at least 50% of vehicles will be fully electric 12 2Q20 Roadshow presentation
Mail & Retail at a glance – M&R at a glance Sub-segments Revenues 2019, €m Key facts & figures 748 Transactional mail ~7.1m letters handled daily 236 Advertising mail ~20.1k 344 operational FTEs Press 465 Servicing 5m Proximity and convenience retail network letter boxes Value added services 104 5 industrial sorting centers 1,897 Total ~2,300 points of presence in Belgium 13 2Q20 Roadshow presentation
Key value drivers for Mail & Retail at a glance – M&R Key value drivers From To Speed of mail volume decline -7.9% Between 9% - 11% in 2019 in 2020 (ex-COVID-19) Share of mail volume decline compensated 18-45% >50%1 through price increase over 2014-2017 Three contracts Extension Renegotiation/retendering of future 6th of the 2 press concessions until end 2022 Management contract and press concessions until end 2020; Expected agreement compensation contractually set on 7th Management contract Evolution of operating model Fixed D+1 Flexible, (mail collect and distribution) based model differentiated offering (everywhere, everyday) (prior vs. non-prior.) 1 58% in 2019 14 2Q20 Roadshow presentation
Domestic mail volume decline expected to accelerate from at a glance – M&R -7.9% in 2019 up to ~-9% to -11% in 2020 (ex-COVID-19 impact) 2013 2014 2015 2016 2017 2018 20191 1H20 Key drivers Underlying change -4.2% -4.4% -5.0% -5.0% in domestic mail volume -5.8% -5.8% -7.9% • E-substitution at large -13.9% corporates and SMEs Transactional mail -3.7% -5.0% -5.3% -5.7% • Intensifying competition in -5.9% -8.1% -9.2% advertising media -12.8% 1.5% • Shift to digital for newspapers -3.0% -3.0% & magazines -4.9% -4.7% Advertising mail -9.1% -7.2% • Service level elasticity -22.3% from the implementation of the Alternating Distribution Model Press -3.0% -2.8% -2.8% -2.8% -3.7% -3.8% -6.5% -6.6% 1 As of start FY19 Transactional Mail excludes outbound and Press includes Ubiway press distribution 15 2Q20 Roadshow presentation
Regulatory aspects at a glance – M&R Designated provider of the 4 key contracts with the Postal law of 10 February 2018 Universal Service Obligation Belgian State provides stable & predictable until end 20231 mail pricing framework • Collection, sorting, transport and distribution of • Management contract for the provision of the • Single piece mail & USO parcels falling within postal items up to 2kg and single piece postal USO (2019-2023) “small user basket” are subject to a price cap packages up to 10kg • 6th Management Contract (2016-2020): for the • Price cap2 = inflation - (volume evolution + • Collect and deliver 5x per week provision of certain SGEIs, i.e. maintenance of cost reduction factor x efficiency gains retail network, cash at counter, cash payment of sharing factor) • Cover full territory of Belgium for collection and pensions at home delivery of items belonging to universal service • Volume and operational discounts allowed for • 2 press concessions (2016-2020 extended for 2 other USO products (bulk) • Apply uniform tariffs and an identical service years until end 2022): (1) for distribution of across the territory • Price increases done in practice on a yearly periodicals and (2) for distribution of basis: +4.4% on average in 2019 on all domestic newspapers mail items; +5.1% on average for 2020 1 Refer to slide 66 for more details 2 Exact formula: Price cap = health index April n-1/health index April n-2 * (1 - [expected volume decline/(expected volume decline +1)] - 2.8%*33%) - 1 16 2Q20 Roadshow presentation
New Postal Law (Effective as of February 10, 2018) at a glance – M&R provides stable and predictable regulatory framework to increase prices in context of accelerating mail volume decline Drivers of the price cap formula Inflation Volume decline Efficiency gains Description Compensation for inflation Compensation for mail volume decline Mechanism to share 1/3 of the efficiency gains target with consumers Correlation Higher inflation results in Larger mail volume decline results Constant and fixed by law larger allowed price increase in larger allowed price increase to price cap Calculation Ratio of the health index as [V/(V+1)] with V as the expected Fixed by the law at 0.9% measured in April of the years negative volume trend on the Small (i.e., 1/3 of 2.8% efficiency logic n-1 and n-2 User Basket gains target) Illustrative example assuming 2% inflation and -6% average volume decline: Price cap1: 7.6% = 102% x [ 106.4% – 0.9% ] 1 Detailed formula: Price cap = (1 + inflation) * (1 - [V/(V+1)] – 0.9%) – 1, giving for the above example the following calculation (1+2%) * (1 – [-6%/(-6%+1)] – 0.9%) - 1 = 7.6% 17 2Q20 Roadshow presentation
Price increase and mix effects expected to compensate at a glance – M&R >50% of mail volume decline Volume and price/mix impact on revenue €m Key drivers Domestic mail volume Domestic mail price/mix % Share of volume effect compensated by price/mix • Accelerating domestic mail 72% 45% 30% 31% 18% >50% volume decline 68 71 • New price cap mechanism of 67 60 Postal Law defining max price 57 increase for small user basket, 42 and serving as guideline for price increase on non-price 27 20 21 capped products 13 • Price increase partly offset by shift to less expensive 2013 14 15 16 17 2018-191 mail products Price increase on small Building on the New user basket rejected by Postal Law for price 1 2018 was at 70%, 2019 was 58% regulator regulated products 18 2Q20 Roadshow presentation
Management has developed an at a glance – M&R extended set of cost control options Operating model Industrial Mail Collect & Distribution FTE Unit cost Centers Transport • Differentiated • Optimize mail • Align number of red • Introduce new • Further optimize FTE offering and sorting centers boxes to mail generation of mix Alternating footprint volume decline Georoute and time Distribution Model • Pursue continuous • Stop collect on potential • Take measures to improvement Saturday and management address absenteeism increase flexibility of • Simplify process for pick-up, delivery selected transactions and dispatch timing • Enhance customer constraints experience and • Transport productivity through optimization (fill-in digital (e.g., rate and routes) consumer preferences) 19 2Q20 Roadshow presentation
A differentiated offering enables a new distribution at a glance – M&R model to accommodate changing customer needs Differentiated offering Alternating Distribution Model Optimizing drop density as of January 1st 2019 as of mid-March 2020 Share of houses receiving mail on any given day, % ADM: D+1 Mail Model until mid-March 2020: everywhere, everyday D+3 combined with D+1 Available to consumers Adjusted “day certain” distribution ~70 ~70 who need D+1 delivery frequency: in a given street, mail will be ~55
Labor cost will benefit from decrease of mail at a glance – M&R related FTEs and optimized employee mix Operational FTE evolution1 Age pyramid Natural attrition Average FTEs and interims, ‘000 Headcount bpost SA/NV per age, 31/12/19 Average 18.8 19.3 20.0 20.1 9,633 9,739 natural attrition Non pay-scale contractuals Allocated 6,787 is expected to Pay-scale contractuals to mail 80-85% range from Civil servants Allocated 1,200 to 1,300 to parcels FTEs/year 15-20% 2016 17 18 19 0-39 40-49 50+ Operational FTE mix evolution1 Average cost per contract type1 Indexed Other 8% 10% 10% 9% 18% 17% 17% 16% Contractual Contractual ~95 Auxiliary 34% 39% 42% 47% postman Auxiliary ~74 postman Civil servant 39% 35% 31% 28% Civil servant 100 16 17 18 19 1 bpost SA/NV scope, excluding retail network 21 2Q20 Roadshow presentation
Parcels & Logistics Europe and Asia at a glance – PaLo Eurasia at a glance Sub-segments Revenues 2019 (€m) Key facts & figures • Last-mile B2C delivery in the Peak days of up to Parcels BeNe 381 Benelux 530k parcels during COVID-19 • Total of ~74m parcels in 2019 lockdown • Mostly fulfilment & transport Fulfilment footprint activities in Europe spread over 11 E-commerce logistics 133 locations • Activities include Radial EU, Active Ants and DynaFix covers 11 locations across 6 • International mail & parcels countries in Europe 300 • Majority of cross-border volume is Cross-border inbound mail and parcels from 3 main cross-border Europe and Asia activity centers Total 813 i.e. Brussels brucargo, Heathrow UK and Hong Kong 22 2Q20 Roadshow presentation
Key value drivers for Parcels & Logistics Europe & Asia at a glance – PaLo Eurasia Sub-segments Key value drivers From To Parcels BeNe Ability to capture profitable growth in a competitive environment Volume growth rate of 20-30% with price/mix effect up to -6% over Double-digit volume growth rate, address price/mix 2016-2018 BeNe-wide offering addressing customer requirements Focus on Belgium (sales force, BeNe-wide approach contracts, DHL partnership) Optimized last-mile operations based on parcels Parcel hubs where enough density Flexible parcels distribution characteristics and in line with delivery requirements footprint in close collaboration with Mail & Retail E-commerce Ability to organically capture market growth of ~10% p.a. (vs. in-sourcing, pan-European players) E-commerce logistics in PL, NL & BE and DynaFix Increase scale & skills by leveraging capabilities of Radial US and Active logistics Ants Cross-border Develop international cross-border parcels, also across continents Natural business evolution Developing international parcel flows driven by growing e-commerce activity Ability to maintain international mail volume 23 2Q20 Roadshow presentation
Four strategic initiatives for Parcels BeNe at a glance – PaLo Eurasia Focus on 4 strategic initiatives Integrated Differentiate Attract key foreign Convenience BeNe offering pricing policy e-commerce players & Cost leadership • Dedicated, specialized • Strategic pricing initiatives • Partnerships with • Increased convenience sales force e-commerce players through improved receiver journey and additional pick- • Integrated commercial • E2E service offering up drop-off lockers (KPI: Net offers (“gateway to Europe”) Promoter Score) • Partnership with DHL • Flexible distribution footprint Parcels in close collaboration with Mail & Retail • Increase sorting capacity • Fulfilment infrastructure • Transport optimization • Digital excellence 24 2Q20 Roadshow presentation
We have an established position in at a glance – PaLo Eurasia the Belgian B2C/C2C parcels market 2019e parcel market1: 100% = € 1.6bn Unique selling proposition Offer best last-mile and broadest delivery options, B2C supported by acquisitions and partnerships: B2B • Home delivery 7/7 & evening delivery, including high-end deliveries (2-man) C2C • ~2,300 pick-up & drop-off points CAGR 2018-20e1, % • >250 parcel lockers in Belgium ~12% (2 new parcel lockers every week in 2020) • Click & Collect 0-4% • Non-exclusive partnerships with DPDHL for B2C parcel delivery into Belgium (from Germany/France & Benelux) B2C / C2X B2B 1 Source: Effigy 25 2Q20 Roadshow presentation
Partnership with DHL Parcels NL allows to cover the full at a glance – PaLo Eurasia BeNe region and to capture important cross-border flows Launched in June 2018 Purchasing behavior • NL is the most important import country to BE (~30% of import flows) • BE consumers mainly buy from NL players such as Bol.com and Coolblue Large NL-based e-commerce players • Looking for a BeNe wide offering with regards to last-mile • Benchmarking prices on a BeNe level Competitive offering • Very competitive & dynamic region with many large players such as PostNL, DHL, DPD, FedEx 26 2Q20 Roadshow presentation
The parcels operating model at a glance – PaLo Eurasia will be continuously optimized Optimize distribution cost Evolve towards dedicated Increase sorting capacity using drop density of mail parcel infrastructure to match rounds customer requirements • Maximize parcels in mail rounds • Nationwide Parcel distribution footprint to • Increase sorting capacity in the existing centers • Cost advantage due to higher drop density accommodate distribution of parcels that are of Brussels, Charleroi & Antwerp to cope with leading to lower unit costs not in mail rounds increasing volume (optimizing sorting footprint • Benefits for customer proximity and special mail & parcels) services e.g. late-in services, “large scale” • Use technology (e.g. address recognition) evening distribution or same day distribution 27 2Q20 Roadshow presentation
Supported by acquisitions, bpost Group has initial assets at a glance – PaLo Eurasia along the entire value chain of e-commerce logistics 1 2 Order Fulfilment • Order management • Order reception in warehouses in the proximity of clients • Payment services, tax services and fraud prevention • Preparation for shipment Realtime technology 4 3 Customer Care Delivery • Phone, email, social media & • Hybrid transport network for chat support high-end and urgent delivery • Advanced analytics • Last-mile delivery 28 2Q20 Roadshow presentation
E-commerce logistics activities in Europe can be at a glance – PaLo Eurasia developed thanks to an already strong European footprint 11 ~1,500 fulfilment centers / Employees facilities The UK Netherlands Germany Poland Belgium Italy 6 ~€ 133m Countries 2019 revenue Cold chain facility Fulfilment sites Personalized logistics 29 2Q20 Roadshow presentation
E-commerce logistics in Europe has 2 complementary at a glance – PaLo Eurasia engines of growth i.e. Radial Europe and Active Ants 1 Type of clients E-tailers & click-and-mortar (omnichannel) Pure e-tailers Size of clients Medium/large Small/medium Level of automation Lower, depends on client High (AutoStore + automated packaging) Level of Customization High, product and price tailored by client Very low Current locations UK, Germany, Belgium, The Netherlands, Italy and Poland The Netherlands Leveraging knowledge and Leveraging NL success story experience from Radial US in other European countries 1 Including Landmark Global and Belgium fulfilment 30 2Q20 Roadshow presentation
Parcels & Logistics North America at a glance – PaLo N. Am. at a glance Sub-segments Revenues 2019, €m US e-commerce logistics Capabilities to support Objectives provider fulfilling 72m mid-sized e-tailers to parcels p.a. with proven expand cross-border and • Growth engine for bpost E-commerce logistics1 1,008 client base, IT last-mile distribution in Group, to be a leading infrastructure and Canada and Australia e-commerce logistics capabilities along the E2E value chain player in US • Grow with cross-border International mail 89 solutions and catalogue commerce International Mail2 fulfilment through US companies • International mail providers delivering profit through infrastructure Total 1,098 optimization 1 Radial North America, Landmark Global, Apple Express and FDM 2 MSI, Imex, Mail Inc. = The Mail Group 31 2Q20 Roadshow presentation
Acquisition of US-based Radial at a glance – PaLo N. Am. on 16 November 2017 Acquisition rationale Key acquisition data Radial Global Our growth • Enterprise Value: $ 820m • Integrated e-commerce logistics provides access to a larger and more • Sales 2017: $ 1,082m attractive profit pool • EBITDA 2017: $ 57m (5.3% margin) • Radial as growth engine and key profit contributor • 100% acquisition of the shares • Financed through a € 650m 8-year bond issue carrying a coupon of Presence in the US and Europe 1.25% (issued 4 July 2018) • Strengthen US position building on presence with Landmark Global • Scale bpost Group’s e-commerce logistics capabilities in the Benelux and Europe Strong growth of e-commerce Key indicators for Radial North America • e-commerce is growing rapidly with US being an attractive and advanced space (+15% p.a. growth of online retail over 2004-2022e) • TCV of new business went from $ 217m in 2018 to $ 385m in 2019 and is at $ 224m end-1H20 • Transatlantic e-commerce is growing at >25% p.a. with 20% of European parcels coming from the US • ~7,100 average # of FTEs & interims (2019) • 24 fulfilment centers (mainly US) Knowledge and experience • Knowledge and experience of the e-commerce logistics chain increase exponentially with the acquisition of an experienced player 32 2Q20 Roadshow presentation
Radial North America offers multiple services at a glance – PaLo N. Am. across the entire e-commerce logistics value chain Revenues Radial North share % America assets Description and key strengths Payment, Tax, Fraud Zero software Processing global payments, • 98.3% approval rate vs. 97.1% industry average maximizing successful authorization and Fraud and reconciling tax districts and • 1.6% manual review rate vs. 25% industry average Technology Prevention global duties 17% Omnichannel 8,700 Stores with fulfilment Optimizing efficiency of order • Ability to handle complex orders management, ship-from-store and Technology 12,500 Dropship suppliers in-store pick-up • < 12 weeks to deployment vs. competition 4-6 months • Scalability of technology Warehousing & 24 fulfilment sites Adapting warehouse management • 80%+ orders shipped day 0 and parcels preparation to fulfilment in North America e-commerce with pragmatic • ~100% US coverage automation • Experience of scaling employees / workforce up to ~20k Operations peak capacity 74% Freight 100% Managing a large network of carriers • Rates 5-15% cheaper than in-sourcing for mid-sized players for a seamless customer experience Management Asset light • Clients reached in 2.4 days on average Customer Care 9% 3,400+ Having a single view of customer’s • Advanced data analytics history and profile combined with Seats across 4 sites leading self-service tech 33 2Q20 Roadshow presentation
Radial North America market dynamics at a glance – PaLo N. Am. and competitive landscape Addressable e-commerce logistics sector Online revenue e-tailers, US ~$ 680bn total Radial’s target $ 45-57bn $ 680bn1 expected US online retail revenue in 2020 US online Retail audience addressable e-commerce e-commerce e-commerce revenue logistics $ 225-230bn $ 2,000m • Mid-market segment ($ 20-200m online revenue) Independent e-commerce logistics providers • Enterprise segment Omnichannel Fulfilment Freight Customer Care ($ 200-600m) & PT&F • Some selected key accounts $ 20m ($ 600m-$ 2bn) 1 Source: Forrester Data, Online Retail Forecast, 2020 34 2Q20 Roadshow presentation
Positive commercial development at Radial at a glance – PaLo N. Am. and financial results in line with expectations Commercially heading in the right direction FY18 & FY19 results impacted, as expected, by: • We continue to reap benefits from our customer-focused • Churn (mostly in Fulfilment & Transport) and repricing, with approach, strong new signings in 2019, along with continued revenue growth from new and existing customers not fully improvement in NPS. Strong 2019 peak with a double-digit compensating revenue loss from clients terminating with Radial. increase in shipped parcels vs. 2018. • Webstore business phase-out, completed by end FY19 • Starting in 2Q18 and continuing in 2019 and 2020, we are seeing a positive contract renewal cycle for existing clients. FY19 results in line with expectations • New contracts signed had a TCV of $ 385m for FY19, which was • Good end of year 2019 peak management, with productivity gains above target and above the previous 3 years ($ 150m in 2016 and partly offset by higher costs related to maintaining a sufficient 2017, $ 217m in 2018). labor pool within a tight US labor market. • Positive TCV development continued through 1H20 with $ 224m contract value signed. Significant growth at existing clients and 2019 new business in 1H20 (partly COVID-19 driven) • 1H20 adjusted EBIT above break-even at € 10.1m 35 2Q20 Roadshow presentation
2Q20 Results
Net negative COVID-19 impact, mainly in M&R, is compensated by growth in 2Q20 PaLo’s next to targeted cost containment actions and cost phasing towards 2H20 € million 107.5 5.7 -32.6 -38.8 18.1 -20.7 74.9 8.8 4.7 € -0.8 excluding 101.8 2Q19 € 19.9m gain on HQ disposal 70.2 Adjusted1 Reported EBIT Mail & PaLo PaLo Corporate EBIT 2Q19 Retail Eurasia N. America 2Q20 1Adjusted previously called Normalized, change of terminology “Adjusted” in order to align the label of this APM to the ESMA guidelines, definition and approach remain unchanged. Adjusted excludes items that are non-recurring in nature and significant (> € 20m). All profits or losses on disposal of activities are adjusted whatever the amount they represent, as well as the amortization and impairment on the intangible assets recognized throughout the Purchase Price Allocation (PPA) of the acquisitions. Reversals of provisions whose addition had been excluded from income are also adjusted whatever the amount they represent. 37 2Q20 Roadshow Presentation
Key financials 2Q20 2Q20 € million Reported Adjusted1 1 Amortization of intangibles recognized 2Q19 2Q20 2Q19 2Q20 %↑ during PPA is adjusted, leading to increase in EBIT (€ +4.7m) and income Total operating income 935.7 1,052.7 935.7 1,052.7 12.5% tax expense (€ +0.3m) Operating expenses 773.9 917.0 773.9 917.0 18.5% EBITDA 161.7 135.7 161.7 135.7 -16.1% 2 Adjusted FCF excludes the cash Radial receives on behalf of its customers for Depreciation & Amortization 59.9 65.5 54.2 60.8 12.2% performing billing services EBIT 101.8 1 70.2 107.5 1 74.9 -30.3% Margin (%) 10.9% 6.7% 11.5% 7.1% Financial result -14.8 -14.0 -14.8 -14.0 Profit before tax 92.7 59.5 98.4 64.2 -34.8% Income tax expense 29.3 1 15.9 29.8 1 16.1 Net profit 63.4 43.6 68.6 48.0 -30.0% FCF 4.5 2 113.2 18.5 2 44.1 - Net Debt at 30 June 692.5 539.5 692.5 539.5 -22.1% Capex 25.8 24.9 25.8 24.9 -3.5% Average # FTEs and interims 33,819 37,853 33,819 37,853 11.9% 38 2Q20 Roadshow Presentation
Results by segment 2Q20 2Q20 € million M&R PaLo Eurasia PaLo N. Am. Corp Eliminations Group External operating income 407.5 292.1 351.9 1.3 0.0 1,052.7 Intersegment operating income 60.7 2.8 2.0 85.4 -150.9 0.0 Total operating income 468.1 294.9 353.9 86.7 (150.9) 1,052.7 Operating expenses 411.2 257.8 318.2 80.6 -150.9 917.0 EBITDA 56.9 37.1 35.7 6.0 135.7 Depreciation & Amortization 21.5 5.5 21.5 17.0 65.5 Reported EBIT 35.4 31.6 14.2 -11.0 70.2 Margin (%) 7.6% 10.7% 4.0% -12.7% 6.7% Adjusted EBIT 36.0 32.4 17.6 -11.0 74.9 Margin (%) 7.7% 11.0% 5.0% -12.7% 7.1% 39 2Q20 Roadshow Presentation
Top-line decrease driven by COVID-19 impacts on mail and 2Q20 – M&R on retail and by deconsolidation of Alvadis M&R external operating income, € million Domestic Mail Transactional Proximity and convenience Operating income decline at € -40.9m i.e. Overall good resistance of volumes with retail network 2Q19 479.4 € +0.4m working days impact, € -3.7m underlying decline at -16.7% of which: elections 2Q19, € -51.0m volume (-17.7% Decrease mainly driven by: -19.0% QTD May-20: all product ‐ the deconsolidation of Alvadis underlying volume decline, i.e. -22.3% categories negatively impacted by COVID- (€ -7.8m) as of September 2019 1 Transactional -16.7 QTD May-20, -6.6% Jun-20), and 19 lockdown. € +13.5m price/mix. ‐ Ubiway retail revenues impacted by -8.9% Jun-20 driven by an overall catch- partial COVID-19 related closure of up in volumes post COVID-19 lockdown, the network and reduced footfall 2 Advertising -22.7 particularly visible in smaller administrative ‐ Decline in banking & finance mail volumes and registered letters. revenues from less traffic in post 1 2 3 1 4 offices and less ATM transactions 3 Press -1.5 Proximity and Advertising Press Value added services 4 convenience -27.8 retail network -26.6% underlying volume decline: -8.0% underlying volume decline driven by Mainly lower revenues from phasing out of e-substitution and rationalization. e-ID activities, document management -37.0% QTD May-20 driven by COVID-19 Value added and European license plates. 5 -3.2 lockdown of all non-essential retail until services May 10 included. Gradual recovery in food retail advertising as of second half of April and certain other sectors as of May. 2Q20 407.5 -4.2% Jun-20: strong volume recovery -71.9 in certain sectors due to a catch up. 2 3 5 40 2Q20 Roadshow Presentation
M&R EBIT impacted by mail evolution 2Q20 – M&R amplified by COVID-19 € million Mail & Retail External operating income 2Q19 479.4 2Q20 407.5 %↑ -15.0% Key takeaways 2Q20 Transactional 187.4 170.7 -8.9% • Total operating income decline of € -53.2m primarily driven by Advertising 60.2 37.5 -37.7% domestic mail volume decline, Ubiway retail decline and the Press 87.2 85.8 -1.7% deconsolidation of Alvadis. Until end of May, mail volumes were Proximity and convenience retail network 117.5 89.7 -23.7% significantly impacted by COVID-19 with a visible catch-up as of June, Value added services 27.1 23.9 -11.8% partly compensated by higher intersegment operating income related Intersegment operating income 42.0 60.7 44.5% to higher parcels volumes. Total operating income 521.4 468.1 -10.2% Operating expenses 426.8 411.2 -3.6% • Operating expenses (incl. adjusted D&A) declined by € +14.4m: ‐ Higher payroll & interim costs driven by (1) headcount from higher EBITDA 94.6 56.9 -39.8% Depreciation & Amortization 20.9 21.5 2.7% parcel volumes & absenteeism and (2) price from COVID-19 premium & salary indexation; together with specific COVID-19 opex Reported EBIT 73.7 35.4 -51.9% Margin (%) 14.1% 7.6% ‐ Fully compensated by lower material costs from Ubiway Retail incl. Adjusted EBIT 74.8 36.0 Alvadis deconsolidation impact, higher recoverable VAT, cost -51.9% Margin (%) 14.4% 7.7% containment actions and cost phasing towards 2H20 (e.g. holidays). Average # FTEs and interims 22,052 23,004 4.3% • COVID-19 impacted EBIT by an estimated € -37.0m, explained by the top-line development on domestic mail and retail as well as Additional KPIs additional costs like the COVID-19 premium, health & safety Underlying Mail volume decline -9.4% -17.7% Transactional -11.1% -16.7% measures, increase in absenteeism and additional bad debt risk. Advertising -5.6% -26.6% • M&R adjusted EBIT declined by € -38.8m to € 36.0m. Press -6.7% -8.0% 41 2Q20 Roadshow Presentation
Favourable COVID-19 revenue development 2Q20 – PaLo Eurasia across the board in PaLo Eurasia PaLo Eurasia external operating income, € million Parcels BeNe E-commerce logistics Cross-border Parcels BeNe volume growth of Revenue growth mainly driven by Net favourable revenue impact 2Q19 196.5 +78.4%1 driven by thriving online positive COVID-19 impact from COVID-19 (€ +15.4m) driven sales during COVID-19 lockdown (€ +11.3m) at Radial Europe, Active by: (QTD May-20 volumes up +80.6%, Ants & DynaFresh. ‐ a gradual ramp-up in Asian Jun-20 +74.3%). parcel volumes since May, 1 Parcels BeNe 58.4 Further revenue growth driven by COVID-19 revenue impact is the integration of MCS Fulfilment evolving exponentially through June, resulting from rail solution estimated at € +44.2m. (part of Active Ants) as from as an alternative to air freight October 1, 2019, contributing ‐ partly offset by COVID-19 linked E-commerce € 2.9m. 2 logistics 17.0 revenues losses on other international parcels volumes and lower in- and outbound mail volumes 3 Cross-border 20.2 Excluding COVID-19, growth in 1 Parcels volume growth is composed of former commercial business with Asia as Domestic Parcels (i.e. pre new segment reporting since main driver. 2019) and Dynalogic volumes. This does not cover the 2Q20 292.1 full scope of Parcels BeNe since not all revenues Unfavourable YoY evolution of included in Parcels BeNe can be expressed in volumes. terminal dues settlements (€ -2.2m). +95.6 1 2 3 42 2Q20 Roadshow Presentation
Strong EBIT development from positive COVID-19 2Q20 – PaLo Eurasia volume impacts across all business lines € million Parcels & Logistics Europe and Asia External operating income 2Q19 196.5 2Q20 292.1 %↑ 48.7% Key takeaways 2Q20 Parcels BeNe 91.0 149.4 64.2% • Total operating income € +93.5m (+46.4%) driven by positive E-commerce logistics 29.4 46.3 57.8% development in all revenue lines, especially Parcels BeNe Cross-border 76.1 96.3 26.5% (€ +58.4m, +64.2%). Total positive COVID-19 revenue impact stood Intersegment operating income 4.9 2.8 -42.2% at € +70.9m. Excluding COVID-19 and the unfavourable YoY Total operating income 201.4 294.9 46.4% evolution of terminal dues (€ -2.2m), revenues were up € +24.8m. Operating expenses 173.6 257.8 48.5% • Excluding the unfavourable YoY evolution of terminal dues EBITDA 27.9 37.1 33.2% settlements (€ -2.0m), operating expenses (incl. adjusted D&A) were Depreciation & Amortization 5.5 5.5 -0.2% up € -82.7m (+46.0%), mainly explained by higher volume-linked Reported EBIT 22.3 31.6 41.5% variable costs translating into increased payroll, interim and transport Margin (%) 11.1% 10.7% costs across all business lines. Specific COVID-19 opex also Adjusted EBIT 23.6 32.4 37.2% contributed to the YoY cost increase and includes the premium, Margin (%) 11.7% 11.0% increase in absenteeism, health and safety measures and additional Average # FTEs and interims 3,153 3,845 21.9% bad debt provisions. Additional KPIs • COVID-19 had an estimated EBIT impact of € +13.1m from COVID-19 Parcels volume growth 17.7% 78.4% driven revenue increase in all business lines partly offset by the aforementioned specific COVID-19 additional opex. • Adjusted EBIT increased by € +8.8m (+37.2%) to € 32.4m. Excluding the YoY terminal dues settlements (€ -4.2m), adjusted EBIT was up € +13.0m (+67%) operationally. 43 2Q20 Roadshow Presentation
Parcels & Logistics North America driven by significant 2Q20 – PaLo N. Am. growth at existing clients and by 2019 new business PaLo North America external operating income, € million E-commerce logistics International mail YoY increase of +53.5% (+50.7% at Declining revenues at The Mail 2Q19 238.0 constant exchange rate). Group1 (-6.5%) despite positive FX Revenue increase mainly driven by evolution (-8.5% at constant Radial NA recording significant exchange rate). growth of existing customers Significant drop-off in business mail (+49%), as well as customers segment as a result of COVID-19. E-commerce 1 115.4 launched in 2019 slightly offset by logistics COVID-19 revenue impact is customer churn. Landmark also recorded higher sales from new estimated at € -2.0m with the main and existing customers. negative impact seen in April 2020 and improving month by month COVID-19 related closures of International thereafter. 2 -1.4 customers’ brick and mortar stores mail increased volume through E- commerce logistics. Total revenue impact is estimated at € +92.0m. 2Q20 351.9 1 2 1 Combination IMEX, Mail Inc & MSI +113.9 44 2Q20 Roadshow Presentation
Strongly positive EBIT evolution driven by e-commerce 2Q20 – PaLo N. Am. Logistics, especially Radial € million Parcels & Logistics North America External operating income 2Q19 238.0 2Q20 351.9 %↑ 47.9% Key takeaways 2Q20 E-commerce logistics 215.6 331.0 53.5% • Total operating income increase of € +114.8m or +48.0% (+45.3% at International mail 22.3 20.9 -6.5% constant exchange rate) mainly driven by growth at Radial from Intersegment operating income 1.1 2.0 85.4% existing customers and customers launched in 2019. Total net Total operating income 239.0 353.9 48.0% COVID-19 revenue impact for North America is estimated at Operating expenses 226.5 318.2 40.5% € +90.0m EBITDA 12.6 35.7 184.4% • Operating expenses (incl. adjusted D&A) increased by € -96.7m Depreciation & Amortization 16.4 21.5 31.4% (€ -92.3m excl. FX) driven by higher variable costs from volume Reported EBIT -3.8 14.2 growth (primarily at Radial) and bad debt impact, as well as higher Margin (%) -1.6% 4.0% payroll costs, increased D&A related to the 3 new fulfilment centers, Adjusted EBIT -0.5 17.6 and COVID-19 additional expenses. International Mail was impacted Margin (%) -0.2% 5.0% by YoY increase in transport costs. Average # FTEs and interims 6,986 9,399 34.5% • COVID-19 impacted EBIT by an estimated € +16.5m, mainly related Additional KPIs, adjusted to additional e-commerce logistics volumes, partly offset by Radial North America revenue, $m 199.2 317.3 59.3% additional health and safety measures, increased transport costs Radial North America EBITDA, $m 7.3 30.8 relating to International Mail and bad debt. Radial North America EBIT, $m -4.9 13.6 • Adjusted EBIT up € +18.1m to € 17.6m driven by positive operating leverage in E-commerce logistics, in particular at Radial. This was partly offset by continuing margin pressure in International mail. 45 2Q20 Roadshow Presentation
Corporate EBIT decline driven by headquarters profit on 2Q20 – Corporate disposal in 2Q19 € million Corporate External operating income 2Q19 21.8 2Q20 1.3 %↑ -94.3% Key takeaways 2Q20 Intersegment operating income 93.0 85.4 -8.2% • External revenues down by € -20.5m driven by lower building Total operating income 114.8 86.7 -24.5% sales (gain on headquarter sale of € 19.9m in 2Q19) and slightly Operating expenses 88.1 80.6 -8.5% lower rental income. EBITDA 26.7 6.0 -77.5% Depreciation & Amortization 17.1 17.0 -0.3% • Operating expenses (incl. D&A) decreased by € +7.6m driven by Reported EBIT 9.6 -11.0 lower demand for services from the operational Business Units Margin (%) 8.4% -12.7% (€ -7.6m intersegment operating income) namely due to lower Adjusted EBIT 9.6 -11.0 demand for IT-related projects. Net of the intersegment operating Margin (%) 8.4% -12.7% income, the opex (incl. D&A) was flat as YoY negative VAT Average # FTEs and interims 1,629 1,605 -1.5% recovery impact (€ -1.7m) and COVID-19 related costs were offset by lower project costs at corporate level, i.e. cost containment. • COVID-19 impacted EBIT by an estimated € -2.0m, mainly related to additional costs for health and safety measures. • As a result, adjusted EBIT decreased by € -20.7m YoY. 46 2Q20 Roadshow Presentation
Increased FCF1 thanks to payment terms in payables 2Q20 No bpost NV / SA tax prepayment in current quarter compensates LY’s proceeds from HQ building sale Reported ‐ € million 2Q19 2Q20 Delta + Cash flow from operating activities -27.3 138.3 165.6 + Cash flow from investing activities 31.8 -25.1 -56.9 = Free cash flow 4.5 113.2 108.7 + Financing activities -60.8 -24.4 36.4 = Net cash movement -56.3 88.8 145.1 Capex (25.8) (24.9) 0.9 CF from operating activities CF from investing activities CF from financing activities More cash flows relating to collected proceeds due to Radial’s clients: € +83.1m, high level of Proceeds from buildings sales: € -57.1m Absence of dividend payment in 2Q20 (vs. merchandise sales in COVID-19 period (Sale of HQ building Centre Monnaie in € 50.0m in 2Q19) 2Q19) Absence of tax prepayment in 2Q20 (vs. € 51.0m in 2Q19) Commercial papers issuance: € -12.1m Capex at € 24.9m decreased by € +0.9m Excluding the above, CF from operating activities: € +31.5m, of which: vs 2Q19 and was mainly spent on ‐ € +30.3m improvement in working capital evolution: primarily driven by extended increased capacity (Radial, Parcels B2C and payment terms during COVID-19 period partly offset by higher receivables due to Active Ants mainly) increased sales 1 Free cash flow = cash flow from operating activities + cash flow from investing activities 47 2Q20 Roadshow Presentation
Balance Sheet 2Q20 € million € million Assets Dec 31, 2019 Jun 30, 2020 Equity and Liabilities Dec 31, 2019 Jun 30, 2020 PPE 1,133.6 1,105.1 Total equity 682.6 749.5 Intangible assets 898.3 890.4 Interest-bearing loans & borrowings (incl. bank overdrafts) 1,449.9 1,464.8 Investments in associates and joint ventures 239.5 235.6 Employee benefits 320.6 315.3 Other assets 41.8 39.2 Trade & other payables 1,278.5 1,261.4 Trade & other receivables 759.0 638.6 Provisions 29.8 28.3 Inventories 34.7 36.1 Derivative instruments 1.3 0.4 Cash & cash equivalents 670.2 925.4 Other liabilities 14.3 50.6 Total Assets 3,777.1 3,870.2 Total Equity and Liabilities 3,777.1 3,870.2 Main balance sheet movements PPE decreased due to the depreciation (€ 108.6m) and the transfer to assets held for sale (€ 7.8m), partially offset by capex (€ 31.5m) and right of use assets recognized (€ 54.7m). Trade & other receivables decreased due to the usual settlement of the SGEI receivable during the first quarter of the year. Total equity increased in line with the realized profit (€ 91.5m), partially offset by the fair value adjustment of bpost bank’s bond portfolio (€ 11.9m) and the net impact of the integration of Active Ants International comprising the non-controlling interests and the recognition of the contingent consideration for the purchase of the remaining shares (€ 14.7m). Interest-bearing loans & borrowings recorded an increase mainly linked to the increase of the lease liabilities for IFRS 16. Other liabilities increased due the income tax payable, as no prepayments were done in 2020 yet. 48 2Q20 Roadshow Presentation
Financing Structure & Liquidity 2Q20 € million € million Available Liquidity Dec 31, 2019 Jun 30, 2020 External Funding Dec 31, 2019 Jun 30, 2020 Cash & cash equivalents 670.2 925.4 L o ng -ter m Cash in network 163.6 130.9 Long-term bond1 (1.25% - 07/2026) 650.0 650.0 Transit accounts 105.8 90.4 Bank loans 183.2 183.4 Cash payment transactions under execution -26.7 -14.5 Amortizing Loan (€ 100m) ‐ 12/2022 18.2 18.2 Bank current accounts 377.4 658.5 Term Loan ($ 185m) - 07/2023 165.0 165.2 Short-term deposits 50.0 60.0 Undrawn revolving credit facilities 375.0 375.0 Sho r t-ter m Syndicated facility - 10/2024 300.0 300.0 Bank loans: Amortizing Loan (€ 100m) ‐ 12/2022 9.1 9.1 Bilateral facility - 06/2025 75.0 75.0 Commercial Papers 164.5 168.1 Total Available Liquidity 1,045.2 1,300.4 Total External Funding 1,006.8 1,010.6 Liquidity: Cash & Committed credit lines External Funding & Debt Amortization (excl. IFRS16 lease liabilities) Total available liquidity at June 30, 2020 consisted out of € 925.4m cash & cash equivalents of Out of € 1,010.6m external funding on balance sheet at June 30, 2020: which € 718.5m is readily available on bank current accounts and as short-term deposits. ‐ € 168.1m commercial paper outstanding with maturity ranging between 1 to 6 months. In In addition, bpost Group has 2 undrawn revolving credit facilities for a total amount of July, bpost Group seized the opportunity of favorable market conditions to issue € 100m € 375.0m. of commercial paper with a maturity of 7 months (until Jan-21) and thus secured a major part of the short-term funding until the collection of the SGEI payment in January 2021. ‐ € 9.1m during 4Q20 (i.e. the current portion of the EIB loan). 1 € 650m long-term bond with a carrying amount of € 643.1m, the difference being the re-offer price and issuance fees. 49 2Q20 Roadshow Presentation
1H20 Results
1H20 EBIT impacted by significant COVID-19 related mail volume 1H20 decline, partly compensated by strong PaLo performance € million 203.3 11.1 -52.7 -66.2 -12.6 150.6 18.4 9.3 7.7 192.2 € +7.3 excluding 2Q19 € 19.9m gain on HQ disposal 141.3 Adjusted1 Reported EBIT Mail & PaLo PaLo Corporate EBIT 1H19 Retail Eurasia N. America 1H20 1Adjusted previously called Normalized, change of terminology “Adjusted” in order to align the label of this APM to the ESMA guidelines, definition and approach remain unchanged. Adjusted excludes items that are non-recurring in nature and significant (> € 20m). All profits or losses on disposal of activities are adjusted whatever the amount they represent, as well as the amortization and impairment on the intangible assets recognized throughout the Purchase Price Allocation (PPA) of the acquisitions. Reversals of provisions whose addition had been excluded from income are also adjusted whatever the amount they represent. 51 2Q20 Roadshow presentation
Key financials 1H20 1H20 1H20 COVID-19 impact on Group EBIT estimated at € -26.2m € million Reported Adjusted1 1 Amortization of intangibles recognized 1H19 1H20 1H19 1H20 %↑ during PPA is adjusted, leading to increase in EBIT (€ +9.3m) and income Total operating income 1,842.5 1,987.3 1,842.5 1,987.3 7.9% tax expense (€ +0.5m) Operating expenses 1,529.7 1,714.4 1,529.7 1,714.4 12.1% EBITDA 312.8 272.9 312.8 272.9 -12.8% 2 Adjusted FCF excludes the cash Radial receives on behalf of its customers for Depreciation & Amortization 120.6 131.6 109.5 122.3 11.7% performing billing services EBIT 192.2 1 141.3 203.3 1 150.6 -25.9% Margin (%) 10.4% 7.1% 11.0% 7.6% Financial result -22.3 -18.4 -22.3 -18.4 Profit before tax 174.2 131.0 185.2 140.2 -24.3% Income tax expense 60.6 1 39.5 61.6 1 40.0 Net profit 113.5 91.5 123.7 100.3 -18.9% FCF 190.6 2 307.4 213.9 2 290.3 35.7% Net Debt at 30 June 692.5 539.5 692.5 539.5 -22.1% Capex 41.5 45.4 41.5 45.4 9.5% Average # FTEs and interims 33,901 36,274 33,901 36,274 7.0% 1 Unaudited figures 52 2Q20 Roadshow presentation
Results by segment 1H20 1H20 € million M&R PaLo Eurasia PaLo N. Am. Corp Eliminations Group External operating income 865.2 502.5 611.8 7.6 0.0 1,987.3 Intersegment operating income 102.9 5.9 3.3 175.9 -287.9 0.0 Total operating income 968.1 508.4 615.2 183.5 (287.9) 1,987.3 Operating expenses 825.1 450.0 569.1 158.2 -287.9 1,714.4 EBITDA 143.0 58.4 46.1 25.3 272.9 Depreciation & Amortization 43.0 10.6 42.7 35.3 131.6 Reported EBIT 100.0 47.8 3.5 -10.0 141.3 Margin (%) 10.3% 9.4% 0.6% -5.4% 7.1% Adjusted EBIT 101.2 49.3 10.1 -10.0 150.6 Margin (%) 10.5% 9.7% 1.6% -5.4% 7.6% 53 2Q20 Roadshow presentation
Top-line decrease driven by COVID-19 impacts on Domestic 1H20 – M&R Mail and on retail and by deconsolidation of Alvadis M&R external operating income, € million Domestic Mail Transactional Proximity and convenience Operating income decline at € -58.5m i.e. -12.8% underlying volume decline of retail network 1H19 965.9 € +1.4m working days impact, € -3.7m which: elections 2Q19, € -80.1m volume (-13.9% Decrease mainly driven by: -16.7% March to May-20: COVID-19 ‐ the deconsolidation of Alvadis underlying volume decline, with March to lockdown negatively impacted all mail (€ -15.3m) as of September 2019 1 Transactional -18.9 May-20 at -20.1% due to COVID-19), and categories, in particular smaller € +24.0m price/mix. ‐ COVID-19 impact on Ubiway retail administrative mail volume and registered letters. revenues from partial closure of the network and reduced footfall 2 Advertising -35.8 Excluding COVID-19, underlying mail ‐ Decline in banking & finance volumes are subject to ongoing revenues 1 2 3 e-substitution and digitization. 1 4 3 Press -3.8 Proximity and Advertising Press Value added services 4 convenience -41.0 retail network -22.3% underlying volume decline of -6.6% underlying volume decline driven by Lower revenues from phasing out of e-ID which: e-substitution and rationalization. activities, European license plates and Value added document management partly 5 -1.0 -36.2% March to May-20 mainly impacted services compensated by higher revenue from fines by cancelled campaigns from COVID-19 management. lockdown of all non-essential retail from March 18 through May 10 and ban on 1H20 865.2 promotions through April 3. -100.6 2 3 5 54 2Q20 Roadshow presentation
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