Investor Presentation - August 2021 EUROMONEY World's Best Bank in the Emerging Markets - AKBANK | INVESTOR RELATIONS
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Content 01 Operating Environment 02 Akbank Overview 03 How Akbank is building its future 04 Financials 05 Looking Forward 06 Sustainability Approach 07 Annex 2
Turkey’s Growth Story Preparing for a post-Covid economic Long-term Growth environment Potential Remains Intact Strong trend in economic activity supported by Outstanding $729 Bn 83.6mn production and more resilient trend in services population demographics GDP (1) Decisive and tight monetary policy to combat inflation Young 46% 15% Under the Btw age of population age 29 15-24 Lower need for fiscal support with budget deficit/GDP targeted at 3.5% in 2021 73% 68% 16% Loan/GDP Deposit/GDP Household Untapped Credit activity to be more balanced debt/GDP potential (2) 5% 3% Mortgage Pension debt/GDP funds/GDP 3 (1) GDP data as of 1Q21 (2) As of March 2021
Turkish Economy: 2021 Outlook GDP Growth Current Account Balance (YoY, %) (USD, bn) 7.0 > 7.0 6.3 5.9 4.5 1.8 -1.4 -13.8 -22.0 -30.0 -37.3 -36.3 -10.3 1Q20 2Q20 3Q20 4Q20 1Q21 2020 2021F 1Q20(1) 2Q20(1) 3Q20(1) 2020 1Q21(1) 2021F Inflation Policy Rate (YoY, %) (1 Week Repo Rate) 20% 20% 16% 16% 12% 13% 9% 9% 5% 5% Jan’20 Apr’20 Jul’20 Oct’20 Jan’21 Apr’21 Jul’21 Oct’21 Dec’21 Jan’20 Apr’20 Jul’20 Oct’20 Jan’21 Apr’21 Jul’21 Oct’21 Dec’21 4 (1) 12-month cumulative
Economic activity heat map Q1'20 Q2'20 Q3'20 Q4'20 Q1’21 Apr’21 May’21 Jun’21 Growth (yoy, %) 4.5 -10.3 6.3 5.9 7.0 Industrial Production (yoy, %) 5.7 -16.6 8.5 10.2 11.2 66.3 40.7 Manufacturing PMI 50.6 42.7 54.7 52.0 52.9 50.4 49.3 51.3 Electricty Consumption (yoy, %) 2.7 -12.5 3.8 5.9 7.0 33.9 26.9 17.4 White Goods Sale (yoy, %) 11.2 -1.2 33.1 26.3 39.7 53.6 10.7 Automotive Sales (yoy, %) 44.8 18.7 156.2 39.6 57.0 121.6 72.0 9.3 Home Sales (yoy, %) 33.0 13.8 49.2 -30.0 -22.9 124.1 16.2 -29.1 Real Sector Confidence Index (s.a.) 103.9 75.2 103.4 109.2 109.3 107.4 107.1 109.8 Capacity Utilization Rate (s.a.) 76.2 63.5 72.7 75.2 75.6 76.2 75.2 76.3 Consumer Confidence Index (s.a.) 80.7 81.2 81.2 80.7 84.8 80.2 77.3 81.7 Services Sector Confidence Index (s.a.) 113.5 63.1 93.8 100.8 102.6 103.3 102.2 108.5 Retail Sector Confidence Index (s.a.) 122.5 90.0 115.1 117.1 108.9 103.1 100.9 105.7 Construction Sector Confidence Index (s.a.) 87.4 70.0 96.9 90.7 82.3 77.3 79.6 82.4 Unemployment Rate (s.a.) 13.0 13.4 13.3 12.9 13.1 13.8 13.2 Budget Balance (bn TRY) -29.6 -79.9 -31.1 -32.2 22.8 -16.9 -13.4 -25.0 Current Account Balance (bn $) -8.9 -12.4 -8.7 -7.4 -7.9 -1.7 -3.1 Export (yoy, %) -4.2 -26.1 -2.5 6.6 17.1 109.2 65.7 46.9 Import (yoy, %) 10.3 -16.3 10.8 12.0 9.6 61.1 54.0 38.9 Foreign Tourist Arrivals (yoy, %) -22.1 -97.9 -73.0 -59.4 -53.9 3,162 3,039 Best Average Worst 5 Sources: CBRT, Treasury, TURKSTAT, Akbank
Tight funding conditions to continue throughout the year CBRT WACF vs Marginal TL Deposit Rates (%) 09-July Marginal TL Loan Rates (%) 09-July 19.0 22.4 19 24 22 17 17.8 20 15 20.7 18 13 16 15 11 13 9 11 7.4 9 7 7.2 7 8.5 8.2 5 5 Jan’20 Mar’20 May’20 Jul’20 Sep’20 Nov’20 Jan’21 Mar’21 May’21 Jul’21 Jan’20 Mar’20 May’20 Jul’20 Sep’20 Nov’20 Jan’21 Mar’21 May’21 Jul’21 CBRT WACF TL Deposit Rate Commercial Retail TL Loan growth (1) - 13 week averages (%) FX Loan growth (1) - 13 week averages (%) 70 63.4 12 9.0 60 8 50 4 40 0 -4 09-July 30 09-July -8 -2.7 20 11.8 -12 10 -11.1 -16 0 -20 Jan’20 Mar’20 May’20 Jul’20 Sep’20 Nov’20 Jan’21 Mar’21 May’21 Jul’21 Jan’20 Mar’20 May’20 Jul’20 Sep’20 Nov’20 Jan’21 Mar’21 May’21 Jul’21 Source: BRSA & CBRT & WACF weekly data dated July 09, 2021 6 (1) Excluding participation banks
01 Operating Environment 02 Akbank Overview 03 How Akbank is building its future 04 Financials 05 Looking Forward 06 Sustainability Approach 07 Annex 7
Our Core Values 01 02 We are We exist built upon because of your trust. our clients. 03 04 05 We do We stand We give what’s right. out through back. innovation. 8
Akbank at a glance Outstanding State of the art ESG driven by Excellence in Talent technology actionable targets Customer Experience + 12K Brand new data center TL 200 bn sustainable 714 employees Completed migration during pandemic loan financing until 2030 branches ‣ Uptime Tier 3 Certified ‣ 1st Turkish bank to issue green ‣ c. 60% are phygital with paperless ‣ +150K man-day gain (1) bond during Covid-19 (USD 50 & mobile experience designs 38 yrs mio) avg age of employees 55% ‣ ~ TL 17 bn sustainable finance provided in 1H21(2) 5.8 mio Reduction in mainframe usage Digital banking customers Redesigned & flexible working model for HQ 1st Increase # of financially post- pandemic: Large-scale Turkish bank to achieve empowered people +15 pp agile transformation ‣ Akbank FAV for university Mobile NPS (3) ‣ c. 55% remote-working students ‣ c. 35% hybrid-working 35% ‣ c. 10% onsite Reduction in time to market Become a carbon- 1st “NO PAN” Credit Card in Turkey 53% Harnessing AI & analytics neutral bank by 2025 for business solutions ‣ 60% of electricity sourced via women employees wind power Digital POS ‣ Doubled analytical data in 2 yrs ‣ Easy & quick onboarding for SME merchants 11% ‣ Intensive Data Governance Prog. Increase Social Return on with +30 domains PhD and Master’s Degree Investments ‣ AI powered underwriting ‣ Akbank Youth Academy to reach with +3500 parameters 15K students in 2021 9 (1) Achieved with automating IT operations in 2020 (2) Based on bank-only MIS data, includes: Granted SME loans (assessed through ESMS) & renewable loans, and ESG-type Eurobond & syndicated loan purchases (3) Since the beginning of 2020
Leveraging our strength while carrying out priorities Superior CAR Capital buffers 20.0%(1) Low ‣ Solid growth leverage 8.0x … to improve ‣ Customer acquisition profitability ‣ CoC normalization CIR Low 39.8%(2) Excellently Cost base positioned… Outstanding … to continue ‣ People & Culture talent building our ‣ Digitization & AI future ‣ Sustainability Cutting-edge infrastructure 10 (1) w/o forbearances: Fixing FX rate for RWA calculation to average last 12 month FX rate (2) Excludes FX gain from long FX position related with stage 1&2 provisions & LYY hedge
Strong Major Local Shareholder with Long-term Vision SABANCI HOLDING Sabancı Holding, affiliated institutions ‣ One of the two largest multi-business enterprises in and individuals (1) Turkey with total assets of TL 563 bn ‣ 6.5% of BIST capitalization with 11 public companies and the Holding itself 49% ‣ Controlled by Sabancı Family, who is the majority shareholder ‣ Mainly operates in banking, financial services, energy, 51% industrials, building materials and retail ‣ Market leaders in most of the sectors they operate in ‣ Joint-ventures with some of the most well-established Free Float companies in the world ๏ Including; Ageas, Bridgestone, Carrefour, E.ON, Heidelberg Cement, Marubeni, Skoda and Philip Morris 30% of all shares are held by foreign investors ‣ Akbank is the flagship of the Sabancı Group with the highest share in revenues and profitability in the Group 11 (1) Shareholder composition calculation is based on the “Ordinary General Assembly Meeting Shareholder List” dated 24.03.2021
Strong Presence in Financial Industry / Banking 100% • Flagship of Akbank Group in Europe • Total assets at EUR 4,207 mn and equity of EUR 856 mn 16% • Contribution to net income stands at 7% in 2Q21 / Leasing 100% 1H21 • Net lease receivables market share of 9.7% / Brokerage 100% 84% • Top 5 in equity market transactions as of June 2021 • One of the leading intermediary institutions in the Turkish Equity Offerings since 2010 14% & consortium leader in 12 offerings with a total offering size of TL 8.3 bn • Leader in corporate bond issuances (1) with 23.3% market share in 1H21 / Asset Management 100% 1H20 • Total AuM with TL 68.5 bn • Leader in pension fund management with TL 33.8 bn AuM, 18.2% market share (2) • TL 23.9 bn AuM in mutual fund management with 12.1% market share 86% • TL 9.6 bn AUM in DPM Bank-only Net Income Subsidiaries' Contribution / E-Money 100% • Tosla, first mobile application of AkÖde was launched at Sep’19 • Tosla targets young users, provides core financial services in a way that is fun, simple, fast & social 12 (1) Excluding issuances of banks and affiliated companies .All data are based on TSPB and BIST (2) Among private institutions
Board of Directors Chairman SUZAN SABANCI DİNÇER AVERAGE EXPERIENCE Vice Chairman and 37 Years Executive Board Member Executive Board Member CEO AHMET FUAT AYLA HAKAN BİNBAŞGİL EYÜP ENGİN EDUCATION 40% Undergraduate Member Member Member CAN PAKER YAMAN TÖRÜNER EMRE DERMAN 40% Graduate Member ÖZGÜR DEMİRTAŞ Member AYDIN GÜNTER Member TUĞRUL BELLİ 20% PhD Erol Sabancı is a Consultant to the Board 13
Executive Team CEO HAKAN BİNBAŞGİL AVERAGE EXPERIENCE 25 Years EVP, Corporate and EVP, Treasury CFO Investment Banking ŞEBNEM MURATOĞLU TÜRKER TUNALI LEVENT ÇELEBİOĞLU EDUCATION EVP, Commercial Banking EVP, Credit Underwriting EVP, Strategy, Digital Banking 15% MEHMET TUGAL EMRE ÖZBEN and Payment Systems Undergraduate BURCU CİVELEK YÜCE EVP, Retail Banking BÜLENT OĞUZ EVP, Credit Monitoring and Collections EVP, People and Culture PINAR ANAPA 70% EGE GÜLTEKİN Graduate EVP, Private Banking and Wealth Management ALP KELER EVP, Special Credits ZEYNEP ÖZTÜRK EVP, Technology and Operations İLKER ALTINTAŞ 15% PhD 14
International Advisory Board Chairman SUZAN SABANCI DİNÇER Member Member Member Member DR. HAMID BIGLARI SIR WINFRIED BISCHOFF LORD STEPHEN GREEN MICHAEL KLEIN Member Member Member Member LUBNA OLAYAN PROF. DANTE ROSCINI TOM DE SWAAN LORENZO BINI SMAGHI Member Member Member EYÜP ENGİN AHMET FUAT AYLA HAKAN BİNBAŞGİL 15
Awards over the recent years Best IR Program Best Bank World’s Best Bank Best Bank Best Private Bank in Turkey for for Trade Finance in the of Turkey in Turkey Large Cap in Turkey Emerging Markets EUROMONEY GLOBAL FINANCE INSTITUTIONAL EUROMONEY EUROMONEY (2013-2021) (2020) INVESTOR (2020) (2020) (2020) Best Payment Bank World's Best Best Bank Best Banking of the Year Services in Digital Bank of Turkey Group in Turkey in Turkey CEE GLOBAL FINANCE WORLD FINANCE EUROMONEY EMEA FINANCE THE BANKER (2014-2021) (2014-2020) (2019) (2020) (2020) Most Best Financial Best CEE & CIS Best Bank Valuable Institution Corporate IR Financial Inclusion of Turkey Banking Brand Borrower in Turkey Award of Turkey EMEA FINANCE EMEA FINANCE EXTEL EMEA FINANCE (2014-2020) BRAND FINANCE (2018) (2018) (2020) (2011-2017) 16
01 Operating Environment 02 Akbank Overview 03 How Akbank is building its future 04 Financials 05 Looking Forward 06 Sustainability Approach 07 Annex 17
Akbank’s bifocal strategy Run the Bank Crafting the future Create superior customer Risk & return focused growth experience Leverage digitization & advanced Robust capital analytics Invest in our people and c efficiency Best-in-class infrastructure Our vision: To be the leading bank that drives Turkey into the future 18
Our forward looking operating model MS TE IN S TE SY L INTELL GR IA RT C I ATE SMA G I Customer ARTIF EN D TOUCH CE Akbanker SIM PRO PL PO C +D E IN ES IG TS SE ITAL S Design & Innovation People Culture & Infrastructure 19
People & Culture: Shaping the future of work Adapting to new working model post-pandemic ‣ End-to-end redesign of all HR processes ‣ Inspired by resilience and adaptability during the pandemic ‣ Redesigned working model for HQ: ๏ c. 55% remote-working ๏ c. 35% hybrid-working ๏ c. 10% onsite Our new hybrid approach will: ‣ Improve service quality with more efficient, flexible, dynamic teams ‣ Enable tapping into talent pools across the country ‣ Enhance talent retention and employee satisfaction ‣ Become more inclusive with full / part-time opportunities for the disabled / disadvantaged ‣ Reduce our environmental footprint ‣ Further optimize low opex base through savings ‣ Optimize our real estate portfolio in due course ..all resulting in stakeholder value creation 20
A few of new prominent digital features launched User-centered Smart Daily Banking ‣ New brand attitude and look & feel ‣ AI-based personalized financial insights One-Stop Shop for Wealth Management ‣ Lean experience, simplified language & new tone ‣ AI and need-based smart offers ‣ New investment dashboard of voice ‣ Campaigns and offers from favorite ‣ Aggregated view of all assets ‣ Personalized communication area brands powered w/ AI ‣ Total portfolio and asset performance tracking ‣ Native promo and sales areas ‣ Akbank Assistant chatbot: First point of help ‣ New and enriched investment product rail integrated into mobile ‣ Mobile youth proposition: Akbank FAV ‣ FX platform with customized currency prices ‣ Explore tab with search & help capabilities ‣ Turkey’s first digital-first card ‣ Crypto-currency menu integrated with prominent ‣ Proactive money transfer & payment suggestions ‣ Add & rename “contacts” infrastructure crypto-platforms ‣ Personalized small talk & info sharings ‣ Lean money transfer experience ‣ New digital deposit product: WinWin Account ‣ Single factor login with biometrics with Easy Login ‣ Mobile-like customer experience through new ATMs Socialized Banking Experience in Money ‣ Corporate account aggregation services ‣ Akbank Mobile recognized with 3 key design awards: Transfers & Payments ๏ iF Design Best Mobile App Design ‣ E2E Digital Onboarding ‣ Mobile payments with QR, NFC, OCR and barcode ๏ A’Design Award & Competition ๏ Red Dot Award in Brand & ‣ Nearby money transfers Communication Design ‣ Money transfers and payments with QR ‣ Money transfers to contacts and groups ‣ Linking IBAN with GSM no & ID Easy Address ‣ 24/7 interbank money transfers with FAST ‣ Istanbulcard registration and top-up payments 21
Tosla A brand new ‘‘fun & playful, simple & fast, and social’’ mobile platform ‣ New mobile platform targeting young users, providing core financial services ๏ 7/24, free P2P transfers interactive with feeds ๏ Digital payments and contactless prepaid card ๏ Free and easy top-up & withdraw ‣ Quick and easy digital onboarding ‣ Social like its target audience – find and follow friends, like, comment, engage 22
Phygital Branch: Zero-based design creates competitive advantage Hidden Teller Counter Conversation Bar Mobile RMs E-teller 23
Customer Driven Optimization Branch Number Evolution Total Customer Evolution (mn) 991 18.9 18.5 +5.5 mn 17.9 -277 17.4 902 16.5 841 800 15.4 781 771 14.4 716 714 13.4 2014 2015 2016 2017 2018 2019 2020 1H21 2014 2015 2016 2017 2018 2019 2020 1H21 24 Includes Malta branch
Enhancing bottom-line impact through digital transformation Digital banking in numbers (1) with 5.8 mio customers 01 02 03 Interaction Financial Engagement Performance ‣ +24% monthly app login (2) ‣ +56% # of financial transactions ‣ 2x digital customer x-sell compared to ‣ +22% # of mobile customers through mobile: non-digitals conducting financial transactions ‣ 55% credit cards sold through digital ‣ +15 pp mobile NPS (2) ๏ +23% payments channels (3) ๏ +60% money transfers ‣ 83% GPLs sold through digital channels (3) ‣ 48% of bancassurance products sold through digital channels (3) ‣ +11 pp share of mobile in financial transactions ๏ +8 pp share in payments ๏ +4 pp share in money transfers Active mobile customers visiting Akbank Mobile almost everyday 25 (1) Based on bank-only MIS data. Increase figures from Jun’20 to Jun’21 (2) Since the beginning of 2020 (3) Including non-branch channels, from Jan’21 to Jun’21
New era in customer onboarding ‣ Easy and intuitive digital experience ‣ Strong value propositions* for digital savvies ๏ Process takes 6 to 8 min end-to-end (including 3 to 4 min for video call) ๏ Uninterrupted single session ‣ Inclusive process for dormant customer reactivation* ‣ Biometrics, NFC & Video Call technologies enabled ‣ 24/7 service* ‣ Multiple product sales* from the very beginning of customer onboarding (*) Point of difference in the market 26 NFC: Near Field Communication
01 Operating Environment 02 Akbank Overview 03 How Akbank is building its future 04 Financials 05 Looking Forward 06 Sustainability Approach 07 Annex 27
1H21: On course for FY ROE guidance 1H21 RoE Net Income Profit Before Tax 12.8% +4% (TL mn) +19% (TL mn) 1H21 Achievements QoQ Effective tax rate: 1H21: 26% & 2Q21: 31% QoQ ‣ Generated all time high profit before tax & net income ‣ Sustained pre-provision income despite significant NIM 45% pressure 2,885 43% 4,134 3,861 5,600 ๏ Proactive securities positioning & strategic loan mix to 1H20 1H21 1H20 1H21 alleviate funding cost pressure in 2H ‣ Robust fee performance across the board Revenue Pre-provision Income ‣ Advanced market share gains in retail (1) loans enhancing +11% (TL mn) -10% (TL mn) profit mix QoQ QoQ 11,169 ‣ Demonstration of long term prudent risk management 8,975 confirmed with sound asset quality performance 1% 8,906 20% 6,165 8,558 8,484 ‣ Preserved robust capital & solid liquidity buffers 2,262 2,810 1H20 1H21 1H20 1H21 Cheat sheet link Swap adj. Net Interest Income Fee income 28 (1) Consumer & SME according to MIS segmentation
Balanced asset allocation drives sustainable long-term shareholder value Assets Loan Breakdown (TL bn) (net, TL bn) 537.8 478.3 7.1% 289.5 3.8% 12.4% 8.5% 262.7 Prudent Asset- Liability 10.2% 8.9% Management 9.1% 11.1% 35.2% 36.9% 21.4% 21.3% Low Leverage 22.8% 24.3% 8.0x 54.9% 53.8% 42.0% 38.8% Robust capital (2) 2020 1H21 2020 1H21 20.0% Loans (net) Securities Other TL Business Banking Consumer incl. Credit Cards Reserve Requirement Liquid assets(1) FX Loans Increased consumer share in loan mix to enhance profitability 29 (1) Cash and cash equivalents (2) w/o forbearances: Fixing FX rate for RWA calculation to average last 12 month FX rate
Consecutive consumer loan market share gains TL Loans FX Loans (net, TL bn) (net,USD bn) Sector Sector YtD Market YtD Market Change Share (1) Change Share (1) 170.3 182.6 -1.1% 6.6% +7.2% 7.3% 20.7 18.1 12.4 12.3 +14.4% 12.9% 41.7 49.5 +18.9% 7.3% 28% 35% Multinationals +1.6% 6.8% & corporates with FX cash flow generation 110.5 112.3 72% 65% 2020 1H21 2020 1H21 TL Business Banking Consumer Consumer Credit Card Project Finance & Export Other ‣ TL loan growth in 1H driven by sustained performance in consumer loans inline with our strategy ‣ Market share gains in 2021: ๏ 80 bps in Consumer Loans, 90 bps in GPL(2), 10 bps in Consumer Credit Cards, 60 bps in Mortgage ‣ 69% of GPL originations were pre-approved, separately 30% were to salary customers ‣ Supported by accelerated marketing efforts & advanced analytical and digital capabilities (1) Market share data based on bank only BRSA weekly data as of June 25, 2021 30 (2) General Purpose Loans
Proactive securities positioning to be NIM accretive TL Securities FX Securities (TL bn) (USD bn) 63 60 6.0 5.7 5% 38% 5% 24% 99% 99% 14% 7% 55% 63% 1% 1% 2020 1H21 2020 1H21 CPI Floating Fixed Floating Fixed Total Securities (TL bn) 115 ‣ CPI linkers & FRN reached c. 76% of TL Securities 102 13% ๏ CPI linkers valued with 14% Oct-Oct inflation estimate 55% 58% ๏ Every +1% CPI has c. TL 270 mn NI and +6bps NIM & +40 bps ROE impact 45% 42% ‣ Strong FX liquidity utilized in NIM accretive Eurobond 2020 1H21 purchases FX TL 31
Maintained disciplined funding mix Composition of Liabilities (%) Deposit Currency Split (TL bn) Demand Deposits 537.8 +14% YtD 6.0 31% 32% 478.3 12.4% 6.5 4.4 293 327 Sticky & low 7.5 14.2 12% cost RETAIL (1) 63% 62% DEPOSITS’ 13.9 Share in TL Deposit 76% 12.5 37% 38% 13.2 2020 1H21 TL FX Demand Deposit/ Tot. Dep. LDR (2) (%) 61.2 60.8 153 147 147 94 95 94 Sector’s Total LDR at 47 51 49 100% (3) 2020 1H21 2020 1Q21 1H21 Deposit Equity Funds Borrowed & Bonds Issued Other Repo TL LDR LDR FX LDR 32 (1) Consumer & SME according to MIS segmentation (2) Bank-only. TL LDR includes domestic TL bond issuances and merchant payables (3) Based on BRSA weekly data dated June 25, 2021
1st benchmark sustainable Tier 2 among Turkish deposit banks Wholesale Funding vs FX Liquidity Buffer Wholesale Funding Maturity Profile (USD mn) Total: USD 7.5 bn (USD bn) Avg. maturity: ~ 3yrs 2Q Avg. 10NC5 Tier 2 notes have issuer call dates FX LCR scheduled in 2022 & 2023 & 2026 respectively (4) Syndicated loans: c. USD 1.5 bn 276% 932 952 13.3 940 752 507 627 551 557 538 519 210 422 2.6 29 1H21 3Q21 4Q21 1Q22 2Q22 2H22 2023 2024 2025 2026 2027 2028 2029 ≥2030 (1) ST portion of Wholesale Funding Covered Bond (3) Eurobond GMTN Multilateral Securitisation FX Liquidity Buffer (2) Syndicated Loan Tier 2 Trade Finance Green Bond ‣ In June, issued first ever benchmark sustainable Tier 2 among Turkish deposit banks ๏ Intra-day execution with c. 3x oversubscription ๏ The book attracted c. USD 1.4 bn demand from more than 150 investors ๏ Priced at 6.80%, same as the senior eurobond issued in July 2020 ๏ 105 bps positive impact on CAR ‣ Total ESG-linked funding share increased from c. 20% to c. 30% Balances based on principal outstanding and bank-only MIS data (1) ≤ 1 year tenor 33 (2) Consolidated FX liquidity buffer includes FX reserves under ROM, swaps, money market placements and CBRT eligible unencumbered securities (3) USD equivalent of TL 1.4 bn Covered Bond issuances (4) Call exercise in year 5 is subject to BRSA approval
Successful Wholesale Borrowings ‣ USD 500 million, 10NC5, priced at 6.80% (same as the senior eurobond issued in July 2020) Sustainable ‣ First benchmark sustainable Tier 2 issuance among Turkish deposit banks 2Q21 Tier 2 ‣ Intra-day execution with c. 3x oversubscription ‣ Book attracted c. USD 1.4 bn demand from more than 150 investors ‣ 39% of the issuance was allocated to ESG investors ‣ USD 500 million, long 5 year, 144A/RegS senior unsecured Eurobond 3Q20 ‣ First Turkish bank to issue Eurobond during Covid-19 pandemic ‣ Strong institutional demand with c. 3x oversubscription at peak ‣ Granular spread of institutional investors primarily from Continental Europe (39%), UK (31%), US (19%) Syndicated Loans ‣ April 2021 ESG-linked Syndicated Loan ~ USD 675 million ๏ USD 344.5 million, 367 days tranche @ Libor+2.50% ๏ EUR 279 million, 367 days tranche @ Euribor+2.25% ๏ 35 banks (8 new) from 18 countries committed 126% of total renewal amount at c. USD 792 million, with final roll-over ratio at 107% and renewal amount of USD 675 million ๏ Akbank’s first ESG-linked loan with performance criteria linked to gender balance, non-lending to Syndicated Loans greenfield coal power plant projects & electricity sourcing of the Bank from renewable sources ‣ October 2020 Syndicated Loan ~ USD 800 million ๏ USD 388 million, 367 days tranche @ Libor+2.50% ๏ EUR 348.5 million, 367 days tranche @ Euribor+2.25% ๏ Deal attracted 36 banks (9 new) from 19 countries across Europe, America, Asia & Middle East 3Q20 ‣ USD 50 million, c. 4 year, RegS senior unsecured Green Bond ‣ Milestone green bond transaction reflecting Akbank’s sustainability goals 34
NIM accretive asset repricing & strategic CPI positioning Quarterly NIM Breakdown (bps) ‣ Positive impact of asset repricing & CPI to continue in 2H ‣ Swap cost increased with higher utilization and rates +40 +12 +3 274 ‣ Higher funding cost creates downside risk in FY NIM 240 +44 guidance, to be partially mitigated by CPI linker buffer -36 -22 S -7 ๏ CPI linkers currently valued at 14% ๏ Every +1% CPI has c. TL 270 mn NI and +6bps NIM & 1Q21 Swap Deposit Borrowing Loan CPI 2Q21 NIM Cost Cost Yield Impact Securities Other NIM +40 bps ROE impact Quarterly Total Swap Cost (1) CPI Linker Interest Income (TL mn) (TL mn) -590 -976 1,602 1,728 -1,566 -1.411 (a) (b) -1.954 1,088 741 784 2Q20 3Q20 4Q20 1Q21 2Q21 2Q20 3Q20 4Q20 1Q21 2Q21 Impact of change in CPI estimation: (a) from 9% to 11.9% is TL 785 mn 2021 Oct-Oct CPI linker valuation estimate: 14% (b) from 11% to 14% is TL 491 mn 35 (1) Includes short and long-term swaps
Across the board outstanding fee performance well above FY guidance Net Fees & Comm. Payment Systems -7.8% (TL mn) QoQ +48% YoY Predominantly related with volume increase in both 24.2% acquiring & issuing Flat excl. 1Q LYY fee impact Bancassurance 2,262 2,810 +45% YoY New product launch Digital Bancassurance sales +84% YoY Digital premiums/Total +14 pp YoY (1) 1H20 1H21 Fees & Commissions Income by product Money Transfers (%) Wealth Management +32% YoY Bancassurance Supported by strong volume growth 14 21 8 Money Transfers Business Loans 6 Wealth Management 4 4 Other +30% YoY ESG & tech. focused product innovation Consumer Loans Payment Systems 43 Accelerated customer acquisition driven by new digital services 36 (1) Based on MIS data
Confident with FY Opex guidance despite higher inflation outlook Opex Opex Breakdown +7% (TL mn) 1H21 (1H21,%) QoQ CIR: 39.8% Regulatory 4,327 Depreciation & Maint. 3,898 11.0% 11 IT 11 1,696 QoQ YoY 9 1,546 Change Change Marketing 17 HR 9.4% 9.7% 13 Other 2,352 2,632 Non HR 6.0% 11.9% HR 39 1H20 1H21 HR Non HR ‣ CIR to gradually improve along with revenue enhancement ๏ CIR calculation excludes FX gain from long FX position related with stage 1&2 provisions and LYY hedge 37
Proactive IFRS 9 implementation regardless of staging forbearance Staging Breakdown Quarterly New NPL Evolution (1) (TL mn, Gross Loans) (TL mn) NPL Ratios by Segment 279.2 307.3 (%) 2,729 6.2% 5.5% Business 6.4 9.4% 11.1% Consumer 2.9 2,048 Credit Cards 3.7 763 613 554 265 84.4% 83.4% 77 25 154 41 498 680 701 691 708 3Q20 4Q20 1Q21 2Q21 2020 1H21 Stage 1 Stage 2 Stage 3 New NPL Collections Net New NPL Write off (excl. write off ) ‣ BRSA forbearances: ‣ Negative net new NPL inflow in 1H21 ๏ 30-90 days files: only TL 0.6 bn in Stage 1 ๏ 90-180 days files: TL 1.3 bn (If all were booked as NPL, ‣ Broad- based collection performance remains strong despite full lock down during 2Q21 NPL ratio impact would be +c. 40 bps) … with strong coverages. ‣ No NPL sale 38 All restructured loans (TL 24.9 bn) are followed under Stage 2 (1) Bank-only
Balances on deferred loans are well covered Segmental Breakdown of Deferred Loans Staging Breakdown & Coverages (TL bn,%) (Outstanding principal amounts, TL bn) 7% of Total Gross Loans with c. 8% Coverage Coverage 1.6% 13.5% Business Banking Consumer incl. Total Credit Cards 9.6 11.5 22.2 21.0 15.2 12.9 3.8 4.7 0.9 7.0 8.1 3.2 2.6 Stage 1 Stage 2 5.8 4Q- Ending Balance 1H- New Inflows 1H-Payment 1H- ending balance ‣ Total deferred risk principal amount to date is at TL 34 bn ‣ 4Q20 outstanding risk of TL 22.2 bn down to TL 21.0 bn (7% of gross loans) as of 1H21 ๏ Total coverage at 8.1% up 90 bps YtD ๏ c. 60% Business Banking & c. 40% Consumer incl. credit card ๏ 75% have matured installments (1) & strong repayment performance 39 Based on MIS data (1) Based on number of customers
CoC evolution demonstrates long-term prudent risk management Provision Build & Coverages Net CoC Breakdown (bps) Total (excl. free provisions) provisions reached Net CoC excl. Currency Impact (bps) TL 18 bn (1) 6% 295 220 115 92 37 231 64 317 294 106 259 4% 101 59 79 1Q19 1H19 9M19 2019 1Q20 1H20 9M20 2020 1Q21 1H21 2Q20 3Q20 4Q20 1Q21 2Q21 1H20 1H21 Provision Build Gross Coverage % Stage 1+2 (net) Stage 3 Currency Impact Stage 3 Recoveries (%) 2020 1H21 ‣ Solid coverage ratios Stage 1 Coverage 0.6 0.5 Stage 2 Coverage 16.4 16.1 ‣ FX provisions are hedged Stage 3 Coverage 62.4 65.2 ‣ 1H CoC evolution underlines better FY performance vs Free Provisions TL 1,150 mn TL 1,150 mn guidance Stage 2+3 Coverage 37.3 34.7 (incl. free provisions) ‣ Every +10 bps change in CoC has +40 bps ROE impact 40 (1) Excluding MtM for LYY
Capital remains a source of strength with robust buffers CAR Evolution (QoQ, bps) Without forbearances (1) 20.0% +51 Sensitivity of Solvency Ratios: +105 18.5% ‣ 10% TL depreciation: c. 70 bps +35 +4 -13 ‣ 100 bps interest rate increase : c. 30 bps -39 12.08% (2) ‣ 1% NPL increase : c. 25 bps 1Q21 Market Credit Risk Securities Derivatives New Tier 2 Profit 2Q21 Risk MtM Impact Issuance (%, TL bn) CAR Excess Capital (3) Tier 1 Excess Tier 1 (3) CET-1 Excess CET-1(3) Without forbearances (1) 20.0% 32.4 16.0% 24.2 16.0% 30.3 With forbearances (1) 20.9% 34.5 16.8% 26.1 16.8% 32.0 (1) For 2Q21, fixing FX rate for RWA calculation to average last 12 month FX rate & for 1Q21, fixing MtM losses of securities & FX rate for RWA calculation to average last 12 month FX rate (2) Min Basel III required: Including buffers (Capital Conservation Buffer: 2.50%, D-SIB Buffer: 1.50%, 41 Countercyclical Capital Buffer: 0.08%) (3) Basel III min. requirements: CAR: 12.08%, Tier-1: 10.08%, CET-1 8.58%
2021: On track to meet FY ROE guidance 1H21 2021G vs. Guidance Loan mix in favor of TL Loan Growth +7.2% ~ 20% Slight downside risk profitability FX Loan Growth (in USD) -1.1% Flattish Leverage 8.0x > 8x ROE 12.8% Mid-teens Due to increase in NIM (swap adj.) 2.7% 20-30 bps contraction Downside risk funding costs Net fees&com. growth +24.2% High-teens Better performance Opex growth +11.0% Mid-teens Cost/ income (1) 39.8% ≤34% Slight upside risk Due to NII miss NPL (2) 5.5%
01 Operating Environment 02 Akbank Overview 03 How Akbank is building its future 04 Financials 05 Looking Forward 06 Sustainability Approach 07 Annex 43
Strong ROE recovery in 2021 Low-teens Mid-teens 2020 2021 Loan growth with Solid NII Improving Low Lower CoC after Hedged LYY risk & return in generation fees operating significant position focus cost base provision build Inline 10 bps CoC c. 180 bps with improvement: negative ROE growth c. 40 bps impact in 1H20 strategy ROE impact ahead of hedge 44
01 Operating Environment 02 Akbank Overview 03 How Akbank is building its future 04 Financials 05 Looking Forward 06 Sustainability Approach 07 Annex 45
ESG Strategy: Mitigate environmental footprint while increasing positive impact Sustainable Finance Ecosystems Management Responsible Products & Services ‣ ‣ Digitalization Impact Investing ‣ ‣ Financial Inclusion To be the leading bank that drives Turkey into the future People & Community Climate Change Future of Work ‣ ‣ Operational Emissions Diversity & Inclusion ‣ ‣ Portfolio Impact Community Investment ‣ ‣ Portfolio Exposure Integrated Governance Financial Performance 46
Actionable targets for positive impact SUSTAINABLE TL 200 bn TL 15 bn AuM ECOSYSTEMS Extend digital & innovative FINANCE Sustainable loan Sustainable MANAGEMENT products & services financing until investment funds Supporting a more Enhancing sustainable economy 2030 2030 businesses & financial health Increase sustainable financing Increase number of financially secured by the bank until 2030 empowered people Improve the Increase Social Become a carbon- Decrease impact PEOPLE & effectiveness of CLIMATE Return on neutral bank of loan portfolio COMMUNITY investment on our Investments for CHANGE through eliminating Mitigating operational on climate Empowering our people people community operational and communities emission & portfolio change until investments emissions until impact 2025 2030 Enhance the effectiveness of Akbank Mitigate climate-related risks & volunteerism in community investments impact on portfolio 47
Sustainability Governance Committee Members: Executive Board 4 Member, meetings Independent Board per year Sustainability Committee Member, CEO, CFO, SVP of IR & Sustainability Preliminary Committees Sustainable Finance Ecosystem Management Climate Change People & Communities Loans Digitalization Operational Emissions Future of Work Stakeholder Teams Funding Financial Inclusion Portfolio Impact Diversity & Inclusion Wealth Management Portfolio Exposure Akbank Volunteerism Community Investments Investor Relations & Sustainability Department: ‣ Holistic ESG approach in coordinating bank-wide efforts to achieve shared sustainability goals ‣ Conducts materiality analysis to identify key issues, periodically rethinking and improving sustainability strategy 48
Akbank’s sustainability performance at a glance Sustainable finance People & Culture Climate change Community investment Supporting our Reskilling our people for Reducing our impact on Creating shared value businesses for a more future of work environment sustainable economy 53% First company in Turkey to Long-running Arts & Culture Environmental and Social women employees • be featured in CDP 2010 initiatives Assessment Global 500 Report • Akbank Jazz Festival (31 yrs) for project finance, new 35% • become signatory of UN • Akbank Children’s Theatre investment and SME loans Global Compact, Carbon women executives (49 yrs) Price Communique • Akbank Art Center (28 yrs) Largest ESG-linked loan deal in Turkey, EUR 650 mn 30 hrs signatory training per employee LEED Gold Green Building Certification Founding sponsor of First Green Bond Women’s Empowerment for Akbank’s new Data Endeavor Turkey USD 50 mn issued in 2020 Principles, 30% Club, Center with c. 4 yrs maturity Valuable 500, Bloomberg Gender Equality Index, Clear, transparent emissions + 1K 100% of energy generation OMFIF Gender Balance reporting & targeting since Akbank volunteers PF loans to renewables since Index 2012 2016 (1) member 49 (1) 84% of PF energy generation loans are renewable as of 2Q21
1Q21 Key ESG highlights E S G ‣ Non-financing activities (1) scope expanded to include: ๏ New coal (thermal) power plant projects ๏ Coal mining, coal transportation and power plants operating with coal for SMEs ‣ Environmental & Social Risk Assessment for new commercial loans reduced from USD 50 mn to 10 mn ‣ Sustainable Finance Framework (2) launched, outlining social and green eligibility criteria ‣ Akbank’s first ESG-linked syndicated loan, USD 675 mn (April 2021) ‣ 2 ESG-themed funds launched by Akportföy, reaching ~ TL 370 mn AuM ‣ Sustainable finance (3) provided in Q1 ~ TL 6 bn ‣ Entered Bloomberg Gender Equality Index 2021, scoring higher than global & sector averages ‣ Top-rated EM bank in OMFIF Gender Balance Index ‣ First Turkish company to join Valuable 500, a global initiative supporting disability inclusion ‣ Launched Akbank Youth Academy, aiming to reach 15K students by FY2021 (1) https://www.akbankinvestorrelations.com/en/images/pdf/Non-Financing-Activities-List.pdf (2) Sustainable Finance Framework (SFF) in line with International Capital Market Association Green Bond Principles (GBP), Social Bond Principles (SBP), Sustainability Bond Guidelines (SBG), and Green Loan Principles (GLP) https://www.akbankinvestorrelations.com/en/whosale-funding/detail/Sustainable-finance/600/1468/0 50 (3) Based on bank-only MIS data, includes: Granted SME loans (assessed through ESMS) & renewable PF loans, and ESG-type Eurobond purchases
2Q21 Key ESG highlights E S G ‣ 1st deposit bank in Turkey to issue sustainable Tier 2 (USD 500 mn) ‣ New products for transition to low-carbon economy, such as: ๏ Green Trade Finance Campaign, (1st in Turkey) ๏ Rooftop PV Investment Loans ‣ Sustainable finance provided in Q2 at ~ TL 11 bn(1) (1H reached ~ TL 17bn) ‣ AuM of ESG-themed funds launched by Ak Portföy almost doubled QoQ, reaching ~ TL 700 mn in 1H ๏“Innovative Companies in Health Sector” fund secured rating by Refinitiv, 1st in Turkey ‣ 60% of the bank’s electricity sourced from renewable resources (up from 20% in Q1) ‣ New policies to foster governance & culture: Diversity and Inclusion Policy, Human Rights Policy, Zero-Tolerance to Violence Policy Based on bank-only MIS data, includes: Granted SME loans (assessed through ESMS) & renewable loans, and ESG-type Eurobond & syndicated loan (1) purchases 51
Sustainable Finance Framework aligned with international standards Use of proceeds Management of proceeds ‣ Green & social eligibility criteria incl. renewable energy, ‣ Robust governance and reporting processes that affordable housing and employment generation enable transparency and efficiency ‣ In line with International Capital Market Association ‣ Projects to be added on an ongoing basis Green Bond Principles (GBP), Social Bond Principles (SBP), Sustainability Bond Guidelines (SBG), Green Loan Principles (GLP) Project evaluation & selection Reporting & external verification ‣ Sustainable Finance Preliminary Committee (SFPC) ‣ Second Party Opinion by Sustainalytics to ensure allocation in line with eligibility criteria ‣ Annual allocation reports publicly announced ‣ Akbank’s Environmental and Social Credit Policies applied in all lending practices ‣ Limited assurance from independent auditors 52
Financial inclusion: Empowering businesses through partnerships ‣ HR solutions for SMEs ‣ Digital accounting ‣ Affordable platform to ‣ Free money transaction solutions for micro SMEs operate in online for merchants ‣ Personnel & payroll commerce management, ‣ Value-added offers for ‣ POS commission rate performance invoice & e-invoice ‣ Special offers: offers management competitive POS evaluation analytics commission rates, ‣ Budget for salary ‣ Online income and cashback, commercial payments ‣ Integrated salary expense monitoring installment loans with payment option via favorable interest rates ‣ Chip-money campaign akbank.com ‣ Payments via for commercial credit akbank.com cards 53
Financial inclusion: Empowering youth ‣ Akbank FAV(1) for university students ‣ Turkey’s first online scholarship ‣ Mobile platform targeting young users, under 26 (12K students) platform with 1.4 mn students providing core financial services ‣ Free membership via Akbank Mobile ‣ Digital account opening integrated ‣ 24/7, free P2P transfers interactive with E-bursum with feeds, spend & split among ‣ No fees for daily banking transactions friends ‣ Automated Akbank FAV membership ‣ Overdraft accounts w/ 0% interest for Akbank account owners ‣ Digital payments and contactless rate for weekends prepaid card ‣ Online Training Platform - 7K students ‣ Special discount & cashback offers for ‣ Free and easy top-up & withdrawal debit/credit card transactions ‣ Social features: find and follow friends, like, comment, engage 54 (1) Akbank FAV addresses the needs and preferences of youth through targeted products and services
Investing in our future through culture and skills ‣ Akbank Academy ๏ Next-generation technology & infrastructure ๏ 24/7 access to online training; 30 hrs training/employee (52% online) ๏ Key skills for future of work: social, cognitive and technological ๏ Digital trainings during remote work (10,104 webinars, 37,739 views) ๏ Diversity & inclusion trainings ‣ Reflection of the Future Program: personalized development plans for all Akbankers ‣ Centers of Excellence: specific expertise & training in 8 areas (eg. robotics process automation, design-thinking, next-gen marketing) ‣ Youth: Future Club, Shadow Program, Generation to Generation Project, Switch (reverse-mentorship) ‣ Multi-disciplinary learning culture, with programs to integrate key skills into corporate culture ‣ First Turkish company to join Valuable 500, supporting disability inclusion ‣ Entered Bloomberg Gender Equality Index 2021, scoring higher than global and sector averages ‣ Became top EM bank and ranked among top 5 banks globally in Official Monetary and Financial Institution Forum’s Gender Balance Index 2021 55
Creating shared value by investing in our communities ‣ Akbank Art Center (700 events/yr) ‣ Akbank Jazz Festival (5K artists, 500K viewers in 31 yrs) ‣ Akbank Children’s Theater (2 mn children in 49 yrs) Volunteering Arts & Culture ‣ Contemporary Art Education Program (30K in 11 yrs) Part of who we are / ‣ Sakıp Sabancı Museum: Ai Weiwei, Rodin, Dali, Anish Kapoor, Marina corporate culture Abramovic ‣ Contemporary Istanbul (reached 74K people in 2019) Akbank Volunteers from all over the country ‣ Founding sponsor of Endeavor Turkey ‣ Case Campus Bootcamp, Startup Campus, ScaleUp Campus, Entrepreneurship 40 Ambassadors EndeavorConnect ‣ Akbank Entrepreneur Development Program (with Sabancı University) Continuous support during the pandemic ‣ Center of Excellence in Finance, started online education in 2020 «Good State of the City» ‣ Akbank Thinking Club, Akbank Unichallenge, AI Academy «Good State of Home» Education ‣ Akbank Children: Heroes of the Economy (6K youth working with ‣ Family-Owned Business Academy 16 NGOs) ‣ Computer donations (+4K computers since 2015) 56
Reducing our impact on the environment (2020) First Turkish company to be featured in 5.8 mn tons Minimizing the effect of our loan CDP 2010 Global 500 Report CO2 emissions prevented by portfolio on climate change (founding sponsor of CDP in Turkey) renewable projects financed GHG Emissions reduction: Scope Scope 1 & 2 Emissions dropped to 1+2 emissions achieved the 58,068 tons; intensity figure 50% intensity target set for 2020 percent less than 2014 base year Reducing paper use: Digital Saving 56 mn sheets of paper, solutions for efficient natural ~4K trees resource consumption Energy-efficient technology & 1.4 power usage efficiency, LEED infrastructure: Data and Living Gold Green Building Certification Center Technological waste recycled back Waste disposal: Recycling-oriented to economy: Toner cartridges, PCs, waste management policy monitors, POS equipments 57
Governance structure for long-term, sustainable decision-making ‣ Split roles for Chairman & CEO ‣ Board structure in compliance with CMB(1) legislation ‣ Remuneration policy ๏ Remuneration of Board Members and Senior Management in line with the regulations of the BRSA(1) and CMB(1) ๏ Total compensation quarterly disclosed in annual report ‣ Donation policy ๏ Maximum limit approved annually at General Assembly ๏ Total donations disclosed in annual report ‣ Chief Risk Officer reports directly to the BoD ๏ 1st bank in Turkey to integrate Machine Learning scorecards into credit processes ๏ Cutting edge methods and tools Prudent Risk Management ‣ Chief Information Risk Officer reports directly to the BoD, aspirational global best practice ๏ 1st financial institution in Turkey ๏ Recognized as best practice, mandatory as of 2021 according to the new banking regulation ๏ Top priorities: Cybersecurity, data security/privacy and fraud risk management 58 (1) CMB: Capital Markets Board; BRSA: Banking Regulation and Supervision Agency
Robust application of policies through training & monitoring Policies Approach Training Ethical Drawn to enlighten us in all kinds of transactions, behaviors and decisions ‣ For all employees: Code of Ethics, Principles Information Security, Data Leakage, Anti-bribery & Compliance with the anti-bribery and anti-corruption laws and regulations, clean Law on Protection of Personal Data, Anti-Corruption banking rules, ethical principles and universal guidelines Anti-corruption, Sustainability Dividends Distribute cash and/or shares to a maximum of 40% of its distributable profit ‣ Specialized trainings: International Sanctions/Combating Proceeds of Crime training, Sustainable Banking Disclosures In close and transparent communication with shareholders and Assessment of Environmental and Social Risks, SME Loans and SEMS, Clean Banking Gifts and Hospitality Strict principles with regard to the giving and receiving gifts Remuneration Aligned with BRSA and CMB’s Corporate Governance Principles Monitoring Donations and Aligned with Capital Markets Law and Banking Law,. donations up to max 0.4% Contributions of equity ‣ 24/7 Ethics Hotline ‣ In case of a possible breach: ๏ Evaluation by Internal Control Compensation Aligned with Labor Law ๏ Directed to Executive Vice President and Internal Audit Cookies Provide facilities to users visiting our website and further improve the modus operandi 59 For further information, please see https://www.akbankinvestorrelations.com/en/corporate-governance/detail/Policies/164/502/0
01 Operating Environment 02 Akbank Overview 03 How Akbank is building its future 04 Financials 05 Looking Forward 06 Sustainability Approach 07 Annex 60
Gross Loan Sector Breakdown Other (1) 16.6 Consumer Loans (3) 25.3 Services 2.3 Real Estate 7.7 ‣ LTV c. 80%, with recent valuations & assuming Decree 32 to be implemented Metal & Fabricated Metal Products 2.8 perpetually (despite 2 yr limitation) ‣ c. 20% of total has FX cash collateralization Tourism 3.1 ‣ Well-known brands Energy Generation 7.5 ‣ 100% of PF loans since 2016 are renewable ‣ 84% of PF energy generation loans are renewable Food 3.2 ‣ c. 60% are government guaranteed (feed-in tariff) Retailer 3.3 ‣ Financially strong sponsors Finance 5.3 ‣ Nation-wide supermarket chains with high business volume Conglomerate 4.2 Textile & Ready-made 3.4 Construction 3.7 ‣ c.60% in FX Transport Vehicles & Sub-industry 4.0 ‣ 80% of FX loans are government guaranteed (debt assumption) Transportation & Logistics 3.9 ‣ Increasing business volume in logistics with Petrochemicals Production 3.8 changing shopping habits ‣ High capacity docks in different locations ‣ Financially strong companies with high and SME (2) loans’ share in total gross loans at 6% stable cash flows Consists of consolidated performing and non-performing cash loans & excludes leasing receivables and adjusted for financial assets measured at fair value through P&L 61 (1) Loan concentration below 2% (2) According to MIS segmentation (3) Including credit cards
FX loan portfolio breakdown FX Loans (net,USD bn) Sector YtD Market Change Share (1) Breakdown of PF Loans -1.1% 6.6% (%) 12.4 12.3 Infrastructure 28% 35% Multinationals Energy & corporates 16 with FX cash flow generation 21 32 Other 72% 65% 31 2020 1H21 Real Estate Project Finance & Export Other (1) Market share data based on bank only BRSA weekly data as of June 25, 2021 62
Staging & coverage ratios of main sectors 2Q21 Stage 2 Loans % of Total Stage 2 Coverage (%) Coverage pp (YtD) Coverage pp (QoQ) Real Estate (1) 28.8 12 (2) (2) Energy Generation 9.2 31 1 2 Tourism 4.7 19 10 Flattish Retailer 1.4 15 4 2 Construction 1.2 26 6 5 Transportation & Logistics 0.6 13 Flattish 1 2Q21 Stage 3 Loans % of Total Stage 3 Coverage (%) Coverage pp (YtD) Coverage pp (QoQ) Real Estate 21.3 59 Flattish Flattish Retailer 11.7 55 8 5 Construction 9.6 81 6 4 Energy Generation 5.1 52 7 4 Tourism (2) 2.5 56 10 9 Transportation & Logistics 0.6 76 3 1 (1) Real estate’s share in Stage 2 is at 5.1% with 21.4% coverage, excluding one excessively collateralized real estate loan 63 (2) Adjusted for one excessively collateralized file
Subsidiaries’ contribution 1H20 1H21 14% 16% Bank-only net income Subsidiaries' Contribution 86% 84% Subsidiaries’ Net Income (TL mn) 681 392 75 44 123 Ak Asset Management 247 Ak Investment 74% Ak Lease 61 YoY 94 Akbank AG Aköde 178 284 -14 -19 1H20 1H21 64
Snapshot of Results Profitability (%) 1Q20 1H20 2020 1Q21 1H21 ROE 9.6 10.4 10.9 12.9 12.8 ROE, Quarterly 9.6 11.4 12.1 12.9 12.9 ROA 1.3 1.4 1.4 1.6 1.6 ROA, Quarterly 1.3 1.5 1.5 1.6 1.6 Swap Adj. NIM 4.83 4.63 4.12 2.40 2.58 Swap Adj. NIM, Quarterly 4.83 4.42 3.61 2.40 2.74 CIR (1) 33.8 31.6 33.8 40.0 39.8 CIR, Quarterly 33.8 29.6 38.5 40.0 39.6 (%) Total LDR (2) 84 98 94 95 94 TL (2) 126 138 153 147 147 FX 48 54 47 51 49 Leverage (x) 7.8 7.7 7.6 8.2 8.0 Asset Quality (%) NPL Ratio 6.7 6.2 6.2 5.8 5.5 Stage 3 Coverage 58.8 61.5 62.4 63.7 65.2 Stage 2/ Total Gross Loans 12.2 11.9 9.4 9.5 11.1 Stage 2 Coverage 11.8 15.1 16.4 16.8 16.1 Net CoC 2.01 2.59 2.27 1.01 0.79 Net CoC, Quarterly 2.01 3.17 1.06 1.01 0.59 Solvency (3) (%) CAR 18.8 20.4 19.8 18.5 20.0 CET-1 16.0 17.4 16.9 15.5 16.0 Tier-1 16.0 17.4 16.9 15.5 16.0 (1) CIR calculation excludes FX gain from long FX position related with stage 1&2 provisions and LYY hedge. The calculation excludes insurance penalty of TL 71 mn for 1Q20, 1H20 & also BRSA penalty of TL 117 mn for 2020 65 (2) Bank-only, TL LDR includes domestic TL bond issuances and merchant payables (3) w/o forbearances: For 2Q21, fixing FX rate for RWA calculation to average last 12 month FX rate. For 1Q21 & 2020, fixing MtM losses of securities & FX rate for RWA calculation to average last 12 month FX rate & for 1Q20 & 1H20 to YE 2019
Balance Sheet Highlights 2020 1Q21 1H21 QoQ (%) YtD (%) Consolidated (TL mn) Cash and due from Banks 60,576 76,323 84,320 10 39 Securities 101,926 106,843 115,052 8 13 TL 59,540 62,336 62,774 1 5 FX (USD) 5,713 5,346 6,023 13 5 Loans (net) 262,658 281,814 289,481 3 10 TL 170,310 175,986 182,585 4 7 FX (USD) 12,447 12,711 12,315 (3) (1) Other 53,157 52,310 48,986 (6) (8) Total Assets 478,317 517,290 537,839 4 12 Deposits 292,519 310,008 326,905 5 12 TL 108,362 118,963 122,693 3 13 FX (USD) 24,821 22,946 23,526 3 (5) Funds Borrowed and Bonds Issued 66,287 70,962 76,488 8 15 Repo 20,907 37,029 32,111 (13) 54 Other 35,679 36,253 35,024 (3) (2) Equity 62,924 63,038 67,311 7 7 Total Liabilities and S/H Equity 478,317 517,290 537,839 4 12 66
Income Statement Highlights Consolidated (TL mn) 1Q21 2Q21 QoQ(%) 1H20 1H21 YoY(%) Net Interest Income incl. swap cost 2,782 3,383 22 8,906 6,165 (31) NII 4,193 5,337 27 10,234 9,530 (7) o/w CPI-linker income 1,088 1,728 59 1,388 2,816 103 Swap Cost (1,411) (1,954) 39 (1,328) (3,365) 153 Fees and Commissions (Net) 1,462 1,348 (8) 2,262 2,810 24 Net Trading Gain (Loss) 2,031 1,480 (27) 1,145 3,511 207 LYY hedge gain/ (loss) 1,105 436 (61) - 1,541 - ECL hedge gain/ (loss) 62 154 150 315 216 (31) Other 864 890 3 830 1,754 111 Other Income 267 59 (78) 143 326 128 Operating Expense (2,087) (2,240) 7 (3,898) (4,327) 11 Pre- Provision Income 4,455 4,029 (10) 8,558 8,484 (1) Provision for Loan Losses, net of collections (697) (427) (39) (2,936) (1,123) (62) Stage 1+2 (net) (515) (185) (64) (1,286) (700) (46) Stage 3 (621) (517) (17) (1,822) (1,138) (38) Stage 3 Recoveries 500 430 (14) 486 930 91 Currency Impact (fully hedged) (62) (154) 150 (315) (216) (31) Other Provisions (1,201) (559) (53) (1,761) (1,761) - LYY MtM gain/ (loss) (1,203) (548) (54) (1,283) (1,751) 36 Free Provisions - - - (250) - - Other 2 (11) - (228) (10) - Income Before Tax 2,557 3,043 19 3,861 5,600 45 Tax (529) (937) 77 (975) (1,466) 50 Net Income 2,028 2,106 4 2,885 4,134 43 67
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Investor Relations & Sustainability Team Ebru Güvenir Institutional Investor Awards Senior Vice President ebru.guvenir@akbank.com Best IR Program Best CEO İlknur Kocaer, CFA Feride Doğan in Turkey for IR in Turkey Investor Relations Vice President Sustainability Vice President for Large Cap for Large Cap ilknur.kocaer@akbank.com 2020 2020 feride.dogan@akbank.com Nazlı Çelem Bilgi Aslankurt Investor Relations Manager Sustainability Manager Best IR nazli.celem@akbank.com bilgi.aslankurt@akbank.com Best CFO Professional for IR in Turkey in Turkey for Large Cap for Large Cap Gülçe Deniz Burak Songül 2020 2020 Investor Relations Manager IR & Sustainability Manager gulce.deniz@akbank.com burak.songul@akbank.com Address : Akbank Genel Müdürlüğü Sabancı Center 4. Levent 34330, İstanbul Email : investor.relations@akbank.com IR Website : https://www.akbankinvestorrelations.com/en/ 69
Initiatives & indices 70
Disclaimer Statement The information and opinions contained in this document have been compiled or arrived at by Akbank from sources believed to be reliable and in good faith, but no representation or warranty, expressed or implied, is made as to their accuracy, completeness or correctness. All opinions and estimates contained in this document constitute the Company’s judgement as of the date of this document and are subject to change without notice. The information contained in this document is published for the assistance of recipients, but is not to be relied upon as authoritative or taken in substitution for the exercise of judgement by any recipient. The Company does not accept any liability whatsoever for any direct or consequential loss arising from any use of this document or its contents. This document may not be reproduced, distributed or published for any purpose. 71
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