Institutional Presentation - 1st QUARTER OF 2021 - Santander
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Institutional Presentation 1st QUARTER OF 2021
DISCLAIMER
This presentation may contain certain forward-looking statements and In addition to factors identified elsewhere in this presentation, the
information pertaining to Banco Santander (Brasil) S.A. (“Santander following factors, among others, may cause actual results to differ
Brasil”) and its subsidiaries, which reflect the current views and / or materially from the forward-looking statements or historical
expectations of Santander Brasil and its management regarding its performance: changes in the preferences and financial condition of
business performance and future events. our consumers and competitive conditions in the markets in which
Forward-looking statements include, without limitation, any statement we operate, changes in economic, political and business conditions
that may predict, forecast, indicate or imply future results, performance in Brazil; government interventions, resulting in changes in the
or achievements, and may contain words such as “believe”, “anticipate”, Brazilian economy, taxes, tariffs or regulatory environment; our
“expect”, “estimate”, “could”, “forecast”, “potential”, “will likely result”, or ability to compete successfully; changes in our business; our ability
other words or expressions of similar meaning. to successfully implement marketing strategies; our identification of
business opportunities; our ability to develop and introduce new
Such statements are subject to several risks, uncertainties and products and services; changes in the cost of our products and
assumptions. We caution that a number of important factors may cause operating costs; our level of indebtedness and other financial
actual results to differ substantially from the plans, objectives, obligations; our ability to attract new customers; inflation in Brazil;
expectations, estimates and intentions expressed herein. the devaluation of the Brazilian Real against the U.S. Dollar and
We do not undertake any obligation to update or revise any forward- interest rate fluctuations; current or future changes in laws and
looking statements, whether as a result of new information, future events regulations; and our ability to maintain existing business
or otherwise. In no event shall Santander Brasil, or any of its subsidiaries, relationships and create new relationships.
affiliates, shareholders, directors, officers, employees or agents be liable
to any third party (including investors) for any investment or business
decision or action taken in reliance on the information and statements
contained in this presentation or for any consequential, special or similar
damages.AGENDA
1 INDUSTRY OVERVIEW:
MACROECONOMY AND
FINANCIAL SYSTEM
4 OUR
BUSINESSES
2 SANTANDER BRASIL
PROFILE
5 FINANCIAL
HIGHLIGHTS
3 CORPORATE
STRATEGY
6 APPENDICESKEY ASPECTS OF THE
BRAZILIAN MARKET
ECONOMIC ACTIVITY PERFORMANCE (%)
GDP1 (% p.a.) 20
GRADUAL REBOUND -0.64
OF THE ECONOMY -5.14
10
0.25
HAMPERED BY THE 0
-2.02
COVID-19 GLOBAL
Mar-16 Mar-21
-10
CRISIS -3.91
-20
SELIC TARGET 14.25
-30
-40
(% p.a.) 3.50
Feb-16
Feb-17
Feb-18
Feb-19
Feb-20
Feb-21
May-16
May-17
May-18
May-19
May-20
Aug-16
Nov-16
Aug-17
Nov-17
Aug-18
Nov-18
Aug-19
Nov-19
Aug-20
Nov-20
HISTORICALLY LOW
LEVEL May-16 May-21
Industrial production Retail sales Volume of services
INFLATION (% p.a.) 9.39
MEDIUM-TERM
6.10
SOCIAL INDICATORS
PRESSURE, BUT WITH
ANCHORED Mar-16 Mar-21
+250 bps
+213MM 16.4%
EXPECTATIONS
MAR-21 vs. DEC-20
FX (BRL/USD) 3.56 5.70 BRAZILIAN POPULATION MAR-21 +418 bps
ESTIMATE2 UNEMPLOYMENT MAR-21 vs. MAR-20
FREE FX FLUCTUATION
Mar-16 Mar-21
RATE1
Sources: Brazilian Central Bank and IBGE. ¹ Santander Brasil estimates. ²Verified on May 11th, 2021. 4CHARACTERISTICS OF THE LAYING THE GROUNDWORK FOR
BRAZILIAN MARKET THE ECONOMIC REBOUND
FIGHT THE COVID-19 PANDEMIC IN BRAZIL BY
PRIMARY BALANCE AND GROSS DEBT (% of GDP) BOOSTING THE VACCINATION CAMPAIGN
5 100
TAX REFORM IN ORDER TO SIMPLIFY TAXES AND
2 90 LEVERAGE PRODUCTIVITY
-1 80
ADMINISTRATIVE REFORM TO IMPROVE PUBLIC SECTOR
-4 70 EFFICIENCY
-7 60
ADDITIONAL MEASURES FOR A MORE CONDUCIVE BUSINESS
-10 50 ENVIRONMENT TO ATTRACT PRODUCTIVE INVESTMENTS
Dec-16
Dec-17
Dec-18
Dec-19
Dec-20
Sep-16
Sep-17
Sep-18
Sep-19
Sep-20
Mar-16
Jun-16
Mar-17
Jun-17
Mar-18
Jun-18
Mar-19
Jun-19
Mar-20
Jun-20
Mar-21
CONTINUATION OF THE FISCAL REGIME (VIA SPENDING CAP),
Primary balance Gross debt
WITH CURBING OF PUBLIC EXPENDITURES, PARTICULARLY
MANDATORY EXPENSES
DECOUPLE AND DE-INDEX PUBLIC EXPENDITURES
INVESTMENT1 BRAZIL RISK
(% of GDP) (CDS 5 years, bps) COMBAT INEQUALITIES BY RESTRUCTURING SOCIAL
WELFARE AND FINE-TUNING THE “BOLSA FAMÍLIA”
PROGRAM (FAMILY ALLOWANCE)
273 225
17.8 16.4
ONGOING ANCHORING OF INFLATION EXPECTATIONS AT THE
CENTER OF THE TARGET DURING THE REFERENCE PERIOD
Dec-15 Dec-20 Mar-16 Mar-21
ACCELERATION OF THE PRIVATIZATION AND CONCESSION
PROGRAM TO ENCOURAGE INVESTMENTS
Sources: Brazilian Central Bank, IBGE and Santander. 1 Considering Gross Fixed Capital Formation over 12-month rolling GDP 5SOLID NATIONAL
FINANCIAL SYSTEM TOTAL LOAN
MAR-21 TOTAL LOAN SHARE
BRAZILIAN MARKET 55%
PROFILE 57%
CONCENTRATED
R$ 4,105Bi 43%
45%
+2.1% QoQ
5 LARGEST BANKS Mar-16 Mar-21
Public banks Private banks
72% 79%
Loans¹ Customers
Deposits¹ TOTAL FUNDING 20.3%
18.7% 18.8%
MAR-21 17.0%
11.1% 10.0%
SOLID R$ 9,506Bi
+1.0% QoQ
336 386 404 402 357
308
BIS RATIO²: 16.9%, AuM
ABOVE THE 10.25% COVERAGE RATIO³: (Anbima);
mar-16 mar-17 mar-18 mar-19 mar-20 mar-21
54.2%
REQUIRED BY THE
BRAZILIAN CENTRAL 283.1% Deposits⁴;
37.6%
Reserve Requirement (R$ Billion)
Reserve Requirement/Total Deposit⁴
Other⁵;
BANK 8.2%
¹ Estimate based on data from each institution as of March 2021, with the exception of Caixa Econômica Federal, which used data from December 2020. ² Brazilian Central Bank, Financial
Stability Report of April 2021, data as of December 2020. ³ Brazilian Central Bank, as of March 2021. 4Total deposits include demand, savings and time deposits. 5 Including debentures, real 6
estate credit notes (“LCI”), agricultural credit notes (“LCA”), secured real estate notes (“LIG”) and structured transaction certificates (“COE”)0
60
90
30
120
1%
2%
3%
4%
5%
Mar-16
Dec-16
Jun-16
Mar-17
Sep-16
Dec-16 Jun-17
Mar-17 Sep-17
Jun-17 Dec-17
Total
Sep-17 Mar-18
Dec-17
Jun-18
Mar-18
Business Confidence Index
Sep-18
CONFIDENCE INDEX (POINTS)
Jun-18
Dec-18
Sep-18
Dec-18 Mar-19
Mar-19 Jun-19
Individuals
Jun-19
Sources: Brazilian Central Bank and FGV/IBRE
Sep-19
Sep-19
Dec-19
Dec-19
Mar-20
Mar-20
Jun-20
Jun-20
Sep-20 Sep-20
Corporate
Consumer Confidence Index
Dec-20 Dec-20
Mar-21 Mar-21
BRAZILIAN FINANCIAL SYSTEM PROFILE
68.2
85.5
1.2%
2.2%
3.0%
Jan-16
Apr-16
1%
2%
3%
4%
5%
Jul-16
Mar-16
Oct-16 Jun-16
Jan-17 Sep-16
Apr-17 Dec-16
Jul-17 Mar-17
Household debt ratio
Oct-17 Jun-17
HOUSEHOLD DEBT (%)
Sep-17
Total
Jan-18
Dec-17
Apr-18
Mar-18
Jul-18
Jun-18
Oct-18
PROVISION FOR LOAN LOSSES RATE – BY SEGMENT | BY INSTITUTION
Public
Sep-18
Jan-19
Dec-18
Apr-19
Mar-19
Jul-19 Jun-19
Private
Without mortgage loans
Oct-19 Sep-19
Jan-20 Dec-19
Apr-20 Mar-20
Jul-20 Jun-20
Oct-20 Sep-20
Dec-20
Jan-21
Mar-21
Mortgage loans
21.9
35.1
57.0
2.0%
2.2%
2.3%
7AGENDA
1 INDUSTRY OVERVIEW:
MACROECONOMY AND
FINANCIAL SYSTEM
4 OUR
BUSINESSES
2 SANTANDER BRASIL
PROFILE
5 FINANCIAL
HIGHLIGHTS
3 CORPORATE
STRATEGY
6 APPENDICESSANTANDER BRASIL’S CONSOLIDATED
FOOTPRINT IN THE BRAZILIAN MARKET
PROFITABILITY
CONSOLIDATION OF INTEGRATION OF COMMERCIAL AMONG THE
NPS BEST IN THE A NEW WAY OF DOING BUSINESS
DIFFERENT BRANDS PLATFORMS TRANSFORMATION
INDUSTRY
1970 | 1998 2000 2007 2009 2014 2016 2017 2018 2019 2020 2021
SANTANDER GROUP ACQUISITION OF ACQUISITION OF INITIAL 89% ACQUISITION OF 70% 51% 100% 100% ACQUISITION OF
STARTS OPERATING IN THE MERIDIONAL BANCO REAL PUBLIC ACQUISITION OF SUPERDIGITAL ACQUISITION OF ACQUISITION ACQUISITION ACQUISITION OF 80% STAKE IN
BRAZIL¹ THROUGH A CONGLOMERATE OFFERING GETNET RETURN OF LOOP OF GETNET OLÉ GIRA
REPRESENTATIVE OFFICE (IPO) CONSIGNADO
ACQUISITION OF 60% 100% PARTIAL SPIN-
ACQUISITION OF BANCO BANESPA ACQUISITION OF ACQUISITION SALE OF OFF OF
GERAL DO COMÉRCIO (PRIVATIZATION) BANCO OF RETURN SUPERDIGITAL SANTANDER
BONSUCESSO BRASIL,
ACQUISITION OF BANCO CONSIGNADO SEGREGATING
NOROESTE S.A. FROM GETNET
VOLUNTARY ACQUISITION OF
EXCHANGE 60% STAKE IN
TENDER TORO
OFFER
(“OPA”)
¹ In 1982 opened its first branch 9BANK WITH STRONG PRESENCE IN BRAZIL
MAR-21
95.1%
~ R$ 148Bi LOAN PORTFOLIO/ FUNDING
MARKET CAPITALIZATION FROM CUSTOMERS NORTHEAST
• OPERATING IN ALL • 14.3% OF GDP²
BRAZILIAN STATES
• 9.91% FREE FLOAT 28.4MM • 9.5% OF SANTANDER
BRANCHES
ACTIVE CUSTOMERS MID-WEST + • 2 AGRI BRANCHES
• 44.8K EMPLOYEES NORTH
• 7.2MM LOYAL • 77 PROSPERA
CUSTOMERS (+16%YoY) • 15.5% OF GDP² BRANCHES
R$ 425Bi • 16.6MM DIGITAL • 7.4% OF SANTANDER SOUTHEAST
LOAN PORTFOLIO CUSTOMERS (+21%YoY) BRANCHES
• 26 AGRI BRANCHES • 53.1% OF GDP²
• R$ 178Bi INDIVIDUALS
• 8 PROSPERA BRANCHES • 69.5% OF SANTANDER
• R$ 61Bi CONSUMER BRANCHES
FINANCE R$ 18Bi SOUTH
• 3 AGRI BRANCHES
• R$ 55Bi SMEs SOCIO-ENVIRONMENTAL • 12 PROSPERA
BUSINESS MADE VIABLE¹ • 17.1% OF GDP² BRANCHES
• R$ 130Bi CORPORATE &
• 13.6% OF SANTANDER
SCIB BRANCHES
• 9 AGRI BRANCHES
• 2 PROSPERA BRANCHES
¹ Considering disbursements for renewable energy projects, sanitation, sustainable agribusiness, ESG-linked loans, Prospera Santander Microfinance, as well as advisory and disbursements for
Project Finance (renewable energy and sanitation), in addition to participation in Green Bond structuring and advisory, including total amounts of green bonds issued and enabled in
conjunction with other companies. ² As of March 2021. Source: 2018 GDP by Geographical Region – IBGE 10CORPORATE GOVERNANCE
ABOUT THE BOARD OF DIRECTORS (“BOD”)
STRUCTURE
• FIVE OF THE NINE MEMBERS OF THE BOARD OF DIRECTORS ARE INDEPENDENT,
SHAREHOLDERS MEETING INCLUDING THE CHAIRMAN
• THE POSITIONS OF CHAIRMAN OF THE BOARD OF DIRECTORS AND CHIEF
FISCAL
EXECUTIVE OFFICER MAY NOT BE HELD BY THE SAME PERSON
COMMITTEE • BALANCE OF KNOWLEDGE AND RELEVANT EXPERIENCE
• 33% WOMEN ON THE BOARD OF DIRECTORS
BOARD OF
DIRECTORS (BOD)
BOD ADVISORY COMMITTEES
BOD Nomination Risks and
ADVISORY COMMITTEES TO Audit and Compensation Compliance Sustainability
THE BOARD Governance
# Members 9 4 3 3 4 5
EXECUTIVE BOARD (C-Level) Independent 5 1 2 2 2 1
Directors
• EXECUTIVE COMMITTEE:
Non-independent 4 - - - 1 -
COMPOSED OF CEO AND EXECUTIVE Directors
VICE-PRESIDENTS
• EXECUTIVE OFFICERS Independent - 3 1 1 1 1
Members
Non-independent - - - - - 3
Members
11SOLID RISK CULTURE
RISKS ARE CALIBRATED IN THE GROUP, ENABLING BUSINESS CONTINUITY
GROUP
AND PREDICTABILITY IN THE FACE OF DIVERSE HISTORY
MANAGEMENT AND CONTROL OF THE ACTUAL LOCAL RISK PROFILE
ENSURE THE MODEL’S ROBUSTNESS
GLOBAL RISK CONTROL PLATFORMS
CREDIT
1st 2nd 3rd
MODEL
RISK LINE OF DEFENSE LINE OF DEFENSE LINE OF DEFENSE
MARKET
RISK RISK ALL BUSINESS UNITS AND RISK CONTROL AND INTERNAL AUDIT
SUPPORT AREAS COMPLIANCE
• REVIEW OF CONTROLS,
• PART OF SANTANDER´S • ENSURING THAT THE RISKS PROCESSES AND
DAILY BUSINESS ARE MANAGED IN MANAGEMENT
REPUTATIONAL LIQUIDITY
RISK ACCORDANCE WITH THE
GOVERNANCE PROCESSES RISK • MANAGED BY THE BUSINESS AGREED RISK APPETITE
STRATEGIC STRUCTURAL
RISK DATA METHODOLOGY RISK
LOAN 100 LARGEST 24%
CONDUCT CONCENTRATION
COMPLIANCE
LEGAL RISK
50 LARGEST 19%
SANTANDER BRASIL 20 LARGEST 12%
MONEY
RISK 10 LARGEST 8%
LAUNDRY OPERATIONAL MAR-21
PREVENTION RISK LARGEST DEBTOR 2%
12WE ARE PART OF A LARGE GROUP
DIVERSIFIED PRESENCE ACROSS THREE
REGIONS ALLOWS FOR BETTER AND
FASTER EXECUTION UNDERLYING ATTRIBUTABLE PROFIT DISTRIBUTION ASSIGNED BY
GEOGRAPHIC REGION | 1Q21
SUBSIDIARY MODEL WITH LIQUIDITY AND CAPITAL
AUTONOMY LIMITS THE POSSIBILITY OF CONTAGION
BETWEEN GROUP UNITS, REDUCING SYSTEMIC RISK
EUR MILLION 1Q21
NORTH AMERICA ASSETS 1,562,879
U.S. AND MEXICO
DIGITAL CUSTOMERS LOAN
CONSUMER BANK¹ (NET)
939,760
EUROPE
11% TOTAL EQUITY 92,686
31%
SOUTH AMERICA UNDERLYING
BRAZIL, ARGENTINA, CHILE, NORTH 29% ATTRIBUTABLE 1,608
AMERICA PROFIT
URUGUAY AND ANDEAN
REGION 29% SOUTH BRANCHES 10,817
AMERICA
EMPLOYEES 190,175
EUROPE LOYAL
SPAIN, PORTUGAL, POLAND CUSTOMERS 23.4
AND UNITED KINGDOM (MILLION)
¹ Considering Santander Consumer and Openbank 13AGENDA
1 INDUSTRY OVERVIEW:
MACROECONOMY AND
FINANCIAL SYSTEM
4 OUR
BUSINESSES
2 SANTANDER BRASIL
PROFILE
5 FINANCIAL
HIGHLIGHTS
3 CORPORATE
STRATEGY
6 APPENDICESOUR STRATEGIC PRIORITIES ARE BASED ON OUR OUR
PEOPLE CUSTOMERS
OUR OUR
SHAREHOLDERS COMMUNITIES
FOUR PILLARS
STRONG CORPORATE PREFERENCE RECURRENCE AND CAPITAL BUILDING A SUSTAINABLE
CULTURE AND LOYALTY DISCIPLINE BUSINESS
ENGAGED PEOPLE CUSTOMER-FOCUSED CREATING SHAREHOLDER RESPONSIBLE BANKING
VALUE
ABILITY TO ATTRACT, PROVIDE SUITABLE MAINTAIN LIQUIDITY DOING BUSINESS
DEVELOP AND RETAIN OFFERS TO MEET AND CAPITAL WHILE
TALENTS. ENGAGING OUR CUSTOMERS’ NEEDS, DISCIPLINE TO CONTRIBUTING TO
PEOPLE TO PROVIDE A WHILE DELIVERING A GENERATE THE ECONOMIC
STATE-OF-THE-ART STATE-OF-THE-ART SUSTAINABLE AND AND SOCIAL
CUSTOMER SERVICE CUSTOMER SERVICE PROFITABLE RESULTS, PROGRESS OF
EXPERIENCE WITH SOLID RISK COMMUNITIES
MANAGEMENT AND
RIGOROUS COST
CONTROL
OUR PURPOSE IS TO HELP PEOPLE AND
BUSINESSES PROSPER
15A CULTURE OUR
PEOPLE
THAT SETS US APART FROM THE COMPETITION
QUICK ADJUSTMENT AND FOSTERING PLAYING A LEADING
SUPPORT TO OUR PEOPLE DIVERSITY ROLE IN KNOWLEDGE
FAST AND TRANSPARENT
COMUNICATION SANTANDER
CLOSE LEADERSHIP ACADEMY
“CAFÉ COM RIAL”
42k 29.6% 25.8% 2.6k >50%
EMPLOYEES 13th SALARY OF LEADERSHIP OF EMPLOYEES ARE INTERNAL
TELEMEDICINE COURSES
FULLY PAID POSITIONS ARE ARE BLACK HELD IN 1Q21 MULTIPLIERS
FOR EMPLOYEES
93% IN ADVANCE HELD BY AND BROWN
OF TOTAL WOMEN
EMPLOYEES
16CUSTOMER-FOCUSED BUSINESS MODEL OUR
CUSTOMERS
SIMPLIFYING PROCESSES AND
SERVICES RELEASING + TIME
TO DO BUSINESS
PIONEERS IN PUBLICLY
APPROPRIATE OFFERS FOR DISCLOSING THE NPS
CUSTOMER PROFILE
• 61 POINTS (+3.2 POINTS
1
• 34% OF THE CUSTOMER YoY) INCREASE
BASE VISITS THE REAL CUSTOMER
SERVICE SPECIALIZATION ESTATE PORTAL SATISFACTION
• ~ 6MM REQUESTS PER
• INNOVATION QUARTER
• SPECIALTY STORES
CONTINUOUS
2
SUSTAINABLE
CUSTOMER JOURNEY EXPANSION OF
BUSINESS SERVICE
DIGITALIZATION
SATISFACTION OUR CUSTOMER
BASE
IMPROVEMENT
RAPID ADAPTATION TO A MARKET SHARE
3
IMPLEMENTATION OF NPS
NEW WAY OF WORKING GROWTH IN
DISRUPTIVE TECHNOLOGIES STRATEGIC
• PART OF THE PRODUCTS AND
• DIGITAL CHANNELS ORGANIZATION’S KPIS
• ONE PAY-FX BLOCKCHAIN SERVICES
• PRODUCTIVITY CULTURE
OF BRANCHES CLUSTERS EXECUTIVE EXPERIENCE IN
CONTINUOUS DIGITAL BUILDING HIGH
TRANSFORMATION RESULTS SATISFACTION LEVELS
• 45% QoQ GROWTH IN
DIGITAL CONTRACTS
17DIGITAL CUSTOMERS OUR
CUSTOMERS
STRONG DISTRIBUTION CAPACITY IN OUR CHANNELS
CAPTURING CUSTOMERS MAKING IT +8MM IN FINANCIAL PRODUCTS
PROFITABLE AND SERVICES PURCHASED THROUGH
DIGITAL CHANNELS IN 1Q21
ACCOUNT ACQUISITION CARD ACQUISITION
+4X SALES RECORD
MAR-19 MAR-21
+3X
MAR-21 VS. SHARE OF TOTAL ORIGINATION
MAR-19
MAR-21 VS.
PURE LOANS 43% + 2.3X 75%
+36p.p. MAR-19
70%
57%
REORGANIZATION 45% + 2.5X
SHARE OF AGREEMENTS 25% + 8X 68%
TOTAL 21%
ORIGINATION
PREMIUM BONDS 4% + 15X 30%
Mar-19 Mar-21
(“CAPITALIZAÇÃO)
“GENTE”2 DIGITAL VISITS
+1.2MM -46%
(SANTANDER INTERNET BANKING AND APP, WAY AND PORTAL)
CUSTOMERS
SERVED/MONTH
CALL CENTER CONTACTS
(FEB-21 VS MAY-20) 484MM 360MM +39% YOY
+8.2MM
TOTAL VISITS APP VISITS
19K PER MONTH PER MONTH
INTERACTIONS/MONTH QUESTIONS READY TO BE
ANSWERED
SINCE MAY-20
CHANNELS: WHATSAPP | APPS | PORTAL APP STORE
RATING 4.7 4.7
¹ In 4Q20. Artificial intelligence channel, currently receiving 97k daily customer queries
2 18ABILITY TO DELIVER PROFITABLE GROWTH OUR
CUSTOMERS
REDESIGNED WITH SCALABILITY AND STRONGER LOYALTY
ENGAGEMENT
MARCH-2021
POTENTIAL
RETAIL
20.4MM
UP TO 2 PRODUCTS
14.7MM
+48MM
CUSTOMERS
FROM 3 TO 5
PRODUCTS
6 OR MORE 7.1MM
PRODUCTS
6.4MM
NPS
HIGH LEVELS
REVENUE PER
CUSTOMER/ +22x 61 +3.2
MONTH POINTS
POINTS YoY
COMPLETE OFFER OF PRODUCTS AND SERVICES
19CREATING SHAREHOLDER VALUE OUR
SHAREHOLDERS
ROBUST ECOSYSTEM SOLID BALANCE OPERATIONAL
AS A VALUE SHEET AND ASSET EXCELLENCE BY
GENERATION TOOL QUALITY INDUSTRIALIZING THE
VALUE CHAIN
• CROSS-SELL PREDICTIVE RISK MODELS THAT
ENABLE FAST ADJUSTMENT TO • LOWER UNIT COST PER
• NEW INITIATIVES SERVICE
DIFFERENT CIRCUMSTANCES
• DIGITAL TRANSFORMATION
• ASSERTIVE RISK STRATEGY OF CARD DISPUTES¹
• INDIVIDUALS COLLATERALIZED
LOAN PORTFOLIO+ PAYROLL
57% ARE FILLED ON THE
APP FOR INDIVIDUAL
LOANS/ INDIVIDUALS LOAN CUSTOMERS
• WHOLESALE ENHANCEMENT PORTFOLIO IN MAR-21
76% 757
(i) CAPITAL MARKETS TONS OF PAPER
(ii) ENERGY AND COMMODITIES SAVED OVER 12
DESKS MONTHS
SUSTAINABLE RESULTS AND SOLID PROFITABILITY
¹ Disputed charges 20ALWAYS LOOKING TOWARD
THE DEVELOPMENT OF OUR COUNTRY OUR
COMMUNITIES
SUSTAINABLE BUSINESSES
4% SOCIAL INITIATIVES
3%
17% OTHERMICROFINANCE
SANTANDER NET ZERO AMBITION ENERGY
PROJECT
ACHIEVE NET ZERO CARBON EMISSIONS FINANCE 2
THROUGHOUT THE GROUP BY 2050¹ “BRASIL SEM FOME” CAMPAIGN
START OF SANTANDER CARDS TRANSITION TO
2% R$ 18.1Bi³ DRIVE WITH ITAÚ
ESG-LINKED
RECYCLED PVC IN BRAZIL AND BRADESCO TO RAISE
LOANS BUSINESSES
74%
ENABLED
BONDS 500k FOOD BASKETS
AMAZÔNIA
+100k FOOD BASKETS DONATED BY
CREDIT LINE OFR$ 50 MM FOR SANTANDER BRASIL
COOPERATIVES AND AGRIBUSINESS
ENTERPRISES IN THE AMAZÔNIA
ENVIRONMENTAL MANAGEMENT CONSUMER FINANCE PUBLIC NOTICES: +1,900 MUNICIPALITIES INVITED4
GOAL OF USING 100% DIGITAL BILLING GOAL: SUPPORTING UP TO 100 “AMIGO DE VALOR”
RENEWABLE ENERGY TARGET OF -51 TONS “PARCEIRO DO PROJECTS5 ACROSS THE COUNTRY AND GROW ITS
AT OUR STORES IN 2021 OF PAPER IN 2021
IDOSO” PRESENCE IN THE NORTHERN REGION
BEST ESG BANK6
ACCOLADES ACCORDING TO EXAME MAGAZINE
¹ Including all bank operations + customer portfolio. ² Disbursements + advisory. ³ In 2020, the total amount enabled was R$ 27 Bi. 4 Selection criteria: commercial presence, number
of residents and HDI 5 A total of 59 projects are currently being supported 6 In the Financials Category 21AGENDA
1 INDUSTRY OVERVIEW:
MACROECONOMY AND
FINANCIAL SYSTEM
4 OUR
BUSINESSES
2 SANTANDER BRASIL
PROFILE
5 FINANCIAL
HIGHLIGHTS
3 CORPORATE
STRATEGY
6 APPENDICESSCALABLE AND DIVERSIFIED BUSINESS MODEL
ACROSS ALL OPERATING UNITS
COMMERCIAL BANKING CONSUMER FINANCE WHOLESALE BANKING
“SANTANDER
INDIVIDUALS SMEs CORPORATE SCIB
FINANCIAMENTOS”
B R O A D P O RT F O L I O O F P R O D U C T S A N D S E R V I C E S | S A N TA N D E R E C O S Y S T E M
TOTAL CREDIT PORTFOLIO PRODUCT AND SEGMENT BREAKDOWN (share in total loans)
R$ BILLION MAR-21
378.5 424.8 INDIVIDUALS CONSUMER FINANCE CORPORATE AND SMEs
31% 31% CORPORATE & SCIB Leasing/Vehicles, Agricultural Loan,
Personal Loans Leasing/Vehicles, 3% 3%
Others,
11% 13% SMEs and Others, 2% Foreign
11%
CONSUMER 20% Credit Trade, 19%
16% 14% FINANCE Card, 19%
Agricultural
loan, 5% Onlending,
INDIVIDUALS
42% 42% Working 6%
Payroll Vehicles,
Mortgage Loans, Capital and Mortgage
Loans, 28% 89%
26% Others, 69% Loans, 1%
Mar-20 Mar-21
2328.4MM ACTIVE CUSTOMERS S E R V E D B Y O U R
BUSINESS
PRODUCT PORTFOLIO COMPLETE SERVICE INFRASTRUCTURE
CREDIT AND DEBIT
7.2MM CARDS REMOTE
Loyal customers PAYROLL LOANS
+16% YoY (PAYROLL LOANS) PHYSICAL • ACCOUNTS FOR 8% OF
CONSUMER FINANCE TOTAL SALES²
SALARY AND SAVINGS • ACCOUNTS FOR • 4.1MM CALLS MADE TO
ACCOUNTS 44% OF TOTAL THE CALL CENTER / MONTH
16.6MM LENDING PRODUCTS
INVESTMENTS
SALES
• 900K CURRENT
Digital customers
“CONSÓRCIO” ACCOUNT HOLDERS
+21% YoY
“CAPITALIZAÇÃO” AT OUR STORES DIGITAL
INSURANCES DURING PEAK DAY1
GETNET AND • ACCOUNTS FOR 48% OF
SUPERDIGITAL TOTAL SALES
CUSTOMIZED PRODUCTS • 90% SHARE OF TOTAL
CAPITAL MARKETS TRANSACTIONS³
ADVISORY
As of March 2021. ¹ Average number of account holders per hour who enter our stores in Brazil and perform banking transactions through an ATM or Teller. Peak Day: 5th business day. 2 As
of 4Q20 direct channel metrics were consolidated in the remote channel ³ In 2021, up to February 24SEGMENTATION TAILORED
TO THE REALITY OF OUR CUSTOMERS
INDIVIDUAL SEGMENTATION
SANTANDER | PRIVATE BANKING
INVESTMENTS ABOVE R$ 5 MM
SANTANDER | SELECT
MONTHLY INCOME ABOVE R$ 10,000¹ OR
R$ 300,000 IN INVESTMENTS
SANTANDER | VAN GOGH
MONTHLY INCOME FROM R$ 4,000 TO
R$ 10,000 OR R$ 40,000 IN INVESTMENTS
SANTANDER
MONTHLY INCOME
BELOW R$ 4,000
¹ It includes R$ 30,000 in investments
25ENCOURAGING ENTREPRENEURSHIP IN THE COUNTRY
SMEs
POSITIONING SERVICE MODEL
EMPRESAS
FULL BANKING OFFER
NÚCLEO •
SPECIALIZED
UP TO • FOCUS ON LONG-TERM & CASH SUPPORT
R$200M IN MANAGEMENT PRODUCTS
REVENUE
DIGITAL
• FULL BANKING OFFER OF NEW
EMPRESAS POLO DEDICATED SPACE AND CUSTOMERS
~33%
• FOCUS ON COLLATERALIZED
UP TO R$ 30MM PRODUCTS AND SERVICES MANAGER ORIGINATE FROM
IN REVENUE DIGITAL
CHANNELS
• FOCUS ON CREDIT PRODUCTS
AND TRANSACTIONALITY: PIX,
NEGÓCIOS AGÊNCIA GETNET, CARDS, CASH RETAIL STORE GOVERNMENT-PROGRAMS TARGETING
UP TO R$ 3MM SMEs
OF SMEs CUSTOMER BASE¹
IN REVENUE
• DIGITAL PACKAGE
NEGÓCIOS DIRECT +R$ 13Bi BALANCE
81%
• FOCUS ON TRANSACTIONALITY: REMOTE MANAGER MAR-21
UP TO R$ 300K PIX, GETNET, CARDS
IN REVENUE
MEI • SIMPLE SOLUTIONS FOR PAYING DIGITAL CHANNELS.
(MICROENTREPRENEUR) AND RECEIVING ON DIGITAL APP AND GENT&² FOR BUSINESS
CHANNELS CUSTOMERS, ALONG WITH EXPERT
UP TO R$ 81K
IN REVENUE REMOTE SUPPORT
SEGMENT-TARGETED
SPECIALTY STORES OFFERS
¹ Active account holders 2 Santander’s artificial intelligence channel 26LEADERSHIP IN WHOLESALE CONSOLIDATES OUR POSITION AS ONE OF THE BEST BANKS FOR
CORPORATE CUSTOMERS, WITH STRONG EBT GROWTH OF 60% IN THE YEAR
UNIQUENESS OF A GLOBAL BANK GO-TO BANK FOR INFRASTRUCTURE
TRADE, EXCHANGE AND MULTINATIONAL
LEADERSHIP IN PROJECT OVER 14 GW
PRESENCE IN 16 COUNTRIES FINANCING AND OF WIND AND SOLAR
LARGEST BANK IN LATIN AMERICA ADVISORY ENERGY INSTALLED CAPACITY
ADVISED SINCE 2005
THE ONLY AND EURO ZONE, WITH A SIGNIFICANT OVER THE LAST 7 YEARS
INTERNATIONAL BANK FOOTPRINT IN THE U.S. AND U.K
WITH FULL OPERATIONS IN
BRAZIL, INCLUDING +315
STORES DEDICATED TO ONE TRADE R$ 5Bi ENERGY TRADING
CORPORATE CUSTOMERS BEING DIRECTED TO FINANCING
2nd LARGEST FOREIGN LARGEST FX BANK
THE SANITATION SECTOR
400 AVERAGE MW
TRADE PORTFOLIO FOR THE LAST • TOP 5 IN BRAZIL IN
AMONG BANKS 8 YEARS JUST ONE YEAR +30%
WITH US$ 20 Bi TURNOVER YoY
GO-TO BANK FOR AGRIBUSINESS GO-TO BANK FOR EQUITIES LEADER IN
COMMODITIES
MONEY TRANSFERS
LARGEST
• LARGEST AGRICULTURAL COMMODITIES DESK INTERNATIONAL 11 OFFERINGS
IN BRAZIL BANK IN STOCK +R$ 19Bi IN VOLUME
OFFERINGS IN BRAZIL IN 1Q21
• RENOVABIO: 78% OF CBIOS TRADED
• ACQUISITION OF GIRA: SANTANDER ENTERING AGROTECH TOP 3 IN NUMBER OF WITH COMPANIES
M&A ADVISORY DEALS IN 2020
• GREEN FINANCING: R$ 5Bi PORTFOLIO BY DEC-21 PIX
FRANCHISE M&A OF THE YEAR
• AGRO ENERGY PROGRAM: PHOTOVOLTAIC POWER IN GLOBAL FINANCIAL
THE FIELD ADVISOR AWARD
27CORE BUSINESS
ABILITY TO INNOVATE FUELED BY DEEP CUSTOMER KNOWLEDGE
CARDS REAL ESTATE
NEW LEVEL OF
1Q21 RECORD CUSTOMER ORIGINATION/MONTH
TOTAL TURNOVER ACQUISITION • DIGITAL JOURNEY TO OBTAIN
79% MORTGAGE LOANS
~R$ 1.9Bi
R$ 66Bi +1.8x YoY SHARE OF ACCOUNT
HOLDERS IN NEW +122% YoY
CUSTOMER
+14% YoY CARDS ISSUED/MONTH
ACQUISITION
USECASA
ORIGINATION³
LEADERSHIP IN HOME EQUITY
+86% YoY
LENDING
CONSUMER FINANCE
CROSS SELLING
+VEZES
GOODS & SERVICES
28% MARKET SHARE²
24.8% +60%
AUTO LOANS TO
+R$ 600MM 1Q21
INDIVIDUALS TRANSACTION VOLUME | PIX SENT
MARKET SHARE¹ AVERAGE MONTHLY
14%
ORIGINATION/MONTH
+R$ 75Bi
ACCOUNT
OPENINGS IN 1Q21
VS. 1Q20
MARKET SHARE
As of March 2021. ¹ Source: Brazilian Central Bank, as of March 2021. ² Source: ABECIP, as of February 2021. ³ As of February 2021 28GETNET
STRATEGY OF CONSOLIDATING A GLOBAL PAYMENTS PLATFORM
1Q20 1Q21 YoY
TOTAL MARKET SHARE
769K 875K 14%
>15%
ACTIVE
BASE
+4X HIGHER 3%
TPV R$ 59Bi R$ 87Bi 47% THAN THE
2013 1Q21
MARKET¹
RECEIVABLES E-COMMERCE TPV/TOTAL
R$ 15Bi R$ 25Bi 64%
25%
PREPAYMENT
COST PER 14%
TRANSACTION R$ 0.31 R$ 0.26 -16% 1Q20 1Q21
E-COMMERCE RESULTS
(R$ MM)
E-COMMERCE 2020 1Q21
MARKET SHARE REVENUE 2,172 604
DIGITAL CURRENT
TPV
STORES CUSTOMERS
>25% COSTS AND EXPENSES -1,675 -442
+161% YoY +30k 18k 1Q21²
NET PROFIT 359 110
¹ Santander estimate for card market growth in 2020 ² Internal forecast 29INITIATIVES THAT BOOST OUR GROWTH
DISRUPTIVE IN SOLUTION OFFERING
1Q21
LOANS IN THE FULLY-DIGITAL INSURANCE
OPEN MARKET
PENETRATION
+3MM
CUSTOMERS
R$ 1Bi 0.6%
PORTFOLIO MARKET SHARE
15% +R$ 42MM BUSINESS
COMBINATION
IN SANTANDER IN PREMIUMS
CONSUMER FINANCE TORO’S EXTENSIVE Pi’S PROFOUND
KNOWLEDGE OF EXPERTISE IN
EQUITIES FIXED INCOME
DEBT RENEGOTIATION PLATFORM CORPORATE BENEFITS PLATFORM
4.4MM 243k
MERCHANTS
(PARTNERS)
CARDS HR
CUSTOMERS PROPOSALS
IN THE QUARTER 357k 293k 1.7k
30AGENDA
1 INDUSTRY OVERVIEW:
MACROECONOMY AND
FINANCIAL SYSTEM
4 OUR
BUSINESSES
2 SANTANDER BRASIL
PROFILE
5 FINANCIAL
HIGHLIGHTS
3 CORPORATE
STRATEGY
6 APPENDICESRESULTS
(R$ million) 1Q21 1Q20 1Q21 x 1Q20 4Q20 1Q21 x 4Q20
Net Interest Income 13,422 12,655 6.1% 12,396 8.3%
Fees 4,852 4,482 8.2% 5,133 -5.5%
Total Revenues 18,274 17,138 6.6% 17,529 4.3%
Allowance for Loan Losses -3,161 -3,424 -7.7% -2,883 9.7%
General Expenses -5,266 -5,293 -0.5% -5,552 -5.2%
Others -3,304 -2,856 15.7% -3,239 2.0%
Profit Before Taxes 6,543 5,566 17.6% 5,856 11.7%
Taxes and Minority Interest -2,531 -1,713 47.8% -1,898 33.4%
Net Profit 4,012 3,853 4.1% 3,958 1.4%
EFFICIENCY RATIO RECURRENCE RATIO BIS RATIO ROA ROE
35.2% 92.1% 15.2% 19,1%
CET1
1.6% 20.9%
-357 BPS QoQ -32 BPS QoQ
12.6%
32NII
CUSTOMER AND MARKET MARGINS GROW BOTH QUARTERLY AND ANNUALLY
NET INTEREST INCOME (R$ million)
11.3% 9.8% 10.6%
SPREADS
1Q21 x 1Q21 x
(R$ million) 1Q21
6% 1Q20 4Q20
8% Customers 11,297 4.3% 6.1%
13,422 Product NII 11,154 9.0% 8.5%
12,655 12,396 Volume 426,174 17.2% 2.4%
2,125
MARKET 1,823 1,751
NII
Spread 10.6% -0.7 p.p 0.8 p.p
Market activities 2,125 16.6% 21.4%
Net Interest Income 13,422 6.1% 8.3%
CUSTOMERS 10,833 10,645 11,297
NII
1Q20 4Q20 1Q21
33PORTFOLIO
POSITIVE PERFORMANCE ACROSS ALL SEGMENTS
CREDIT PORTFOLIO (R$ billion) Mar/ 21 x Mar/ 21 x
(R$ million) Mar/21
Mar/20 Dec/20
Individuals 178,391 13.4% 2.3%
12%
Consumer finance 61,137 3.4% 1.5%
3%
SMEs¹ 55,323 28.4% 1.3%
424.8 Corporate¹ 129,932 9.2% 6.1%
378.5 411.7
Total 424,784 12.2% 3.2%
11.4% 13.3% 13.0%
Other transactions² 72,783 -14.3% -27.8%
31.4% 29.8% 30.6% Expanded portfolio 497,566 7.4% -2.9%
15.6% 14.6% 14.4% DEFERRED
Bi Bi %
LOAN PORTFOLIO MAR-21 AMORTIZED NPL FROM 15
PORTFOLIO TO 90 DAYS
41.6% 42.3% 42.0%
INDIVIDUALS COLLATERALIZED
LOAN PORTFOLIO + PAYROLL
Mar-20 Dec-20 Mar-21 LOANS / INDIVIDUALS LOAN
Consumer
Individuals Finance
Corporate SMEs PORTFOLIO
¹ Customers in the SME and Corporate loan books have shifted segments, causing loan balances in these portfolios to change. As a result, we have reclassified the 2020 information for
comparability purposes. ² (i) Including debentures, FIDC, CRI, promissory notes, international distribution promissory notes and guarantees. (ii) The partial spin-off of Santander Brasil was
approved at the EGM held on March 31st, 2021, resulting in the segregation of the shares of its ownership issued by Getnet. Consequently, the balance of Getnet’s portfolio was not taken into 34
account at closing of March 31st, 2021LIQUIDITY/ FUNDING CAPITAL
STEADY IMPROVEMENT
FUNDING
Mar/ 21 x Mar/ 21 x
(R$ million) Mar/21
Mar/20 Dec/20
Demand deposits 39,777 16.9% -4.9% BIS RATIO
Savings deposits 63,674 26.9% 0.6%
Time deposits 273,990 27.6% -2.1%
Financial Bills 14,112 -50.1% -12.2%
Others¹ 55,154 -5.1% 0.7% 15.3% 15.2%
13.8%
Funding from customers 446,707 15.9% -2.0%
- Reserve requirement -58,742 21.9% 0.6% 12.9% 12.6%
Others 111,001 21.2% 23.0% 11.4%
Total Funding - balance 498,966 16.4% 2.3%
Assets under management
379,776 9.3% -1.3%
(AuM)
Total Funding + AuM 878,742 13.2% 0.7% Mar-20 Dec-20 Mar-21
Bis Ratio CET1
LOAN TO
DEPOSIT 95.1% -312 BPS YoY
¹ Including debentures, real estate credit notes (LCI), agricultural credit notes (LCA), secured real estate notes (LIG) and structured transaction certificates (COE) 35FEES
FOCUS ON LOYALTY AND TRANSACTIONALITY, WITH SEASONALITY IN THE QUARTER
FEES (R$ million)
1Q21 x 1Q21 x
(R$ million) 1Q21
1Q20 4Q20
8%
Cards 1,528 9.1% -7.4%
-5%
Current account 960 1.7% -9.2%
5,133 Insurance 743 -0.8% -18.1%
4,852
4,482 Asset management 332 31.7% 19.9%
Lending operations 378 4.2% -2.7%
Collection services 372 -0.7% -3.3%
Securities brokerage and
369 42.2% 64.9%
placement
Others 170 22.5% -30.1%
Total 4,852 8.2% -5.5%
1Q20 4Q20 1Q21
36PORTFOLIO QUALITY
KEEPING INDICATORS AT COMFORTABLE LEVELS
NPL INDICATORS COVERAGE RATIO
OVER 90 DAYS 297% 283%
6.0% 15 - 90 DIAS
5.2% 194%
4.6% 4.3%
4.1% 4.2%
3.6%
2.7% 3.1% 2.8%
1Q20 4Q20 1Q21
1.6% 1.1% 1.2% 1.1% 1.7%
1Q20 2Q20 3Q20 4Q20 1Q21
ALLOWANCE FOR LOAN LOSSES (R$ million)
COST OF CREDIT
90 DIAS 3.2%
4.0% 2.5% 2.6%
3.5%
3.0% 3.0% 3.1%
3,424 2,883 3,161
3.0%
2.4%
2.1% 2.1% 2.1% 3,936 3,914
3,609
1.6%
1.2% 0.9% 0.9% 1.0%
-513 -727 -753
1Q20 2Q20 3Q20 4Q20 1Q21
1Q20 4Q20 1Q21
Individuals Total Corporate & SMEs
Provisions for loan losses Recovery of written-off loans Cost of credit
37DILIGENT COST MANAGEMENT AND GREATER PRODUCTIVITY
LEAD TO THE HIGHEST EFFICIENCY RATIO IN OUR HISTORY
COMPOSITION OF ADMINISTRATIVE AND
GENERAL EXPENSES (R$ million) PERSONNEL EXPENSES (R$ million)
-2%
INFLATION:
6.10% -6%
-1% IN 12 MONTHS
4,667 4,842 4,569
-5%
2,353 2,194 2,249
5,293 5,552
5,266 2,648
710 2,314 2,320
626 697
1Q20 4Q20 1Q21
Personnel Administratives
Expenses Expenses
4,667 4,842 4,569 EFFICIENCY RATIO EVOLUTION
-191
BPS
37.2%
1Q20 4Q20 1Q21
35.2%
Administratives and Personnel Expenses
Depreciation and amortization
1Q20 1Q21
38TAKEAWAYS
1. NOTHING LIKE CONSISTENCY: AFTER SIX YEARS OF PROFITABLE GROWTH,
NARRATIVE ALIGNED WITH QUALITY RESULTS
2. GREAT BUSINESS DYNAMICS BASED ON THREE SOLID PILLARS: RISING NET INTEREST
INCOME, EXPENSES WELL BELOW INFLATION AND COST OF CREDIT LOWER THAN 2020
3. BEST EFFICIENCY RATIO IN SANTANDER BRASIL’S HISTORY: 35%
4. ROE OF 21%, DESPITE MACRO CONDITIONS
5. UNIQUE CORPORATE CULTURE, DEEPLY COMMITTED TO ACHIEVING RESULTS THE
RIGHT WAY AND TO SOCIETY
39SANTANDER
ECOSYSTEM
40AGENDA
1 INDUSTRY OVERVIEW:
MACROECONOMY AND
FINANCIAL SYSTEM
4 OUR
BUSINESSES
2 SANTANDER BRASIL
PROFILE
5 FINANCIAL
HIGHLIGHTS
3 CORPORATE
STRATEGY
6 APPENDICESRESERVE REQUIREMENT
Type of Deposits Rate Remuneration
Allocation
Before 2008 During
Current
Mandatory Allocation (maximum rates)
Financial Crisis the Crisis
Demand Deposit
Reserve Requirement 45% 42% 21% Cash deposit in Bacen -
Reserve Requirement – Additional 8% 5% 0% - -
Rural Loan 25% 30% 27.5% Allocate 27.5% for Rural Loan 6% p.a.
Microcredit 2% 2% 2% Allocate 2% for microcredit 4% p.m.
Free Funding 20% 21% 49.5%
Savings Deposit
Real Estate Financing 65% 65% 65% Allocate 65% for real estate financing TR +12%¹ p.a.
Reserve Requirement 20% 20% 20% Cash deposit in Bacen TR + 6.17% p.a. or 70%² of Selic
Reserve Requirement – Additional 10% 10% - Mandatory allocation was extinguished -
Free Funding 5% 5% 15%
Time Deposit
Reserve Requirement 15% 14% 17%³ Cash deposit in Bacen Selic
Reserve Requirement – Additional 8% 4% - Mandatory allocation was extinguished -
Free Funding 77% 82% 83%
1Referring to the maximum effective cost regulated in Severance Indemnity Fund for Employees (FGTS) operations. 2 If the Selic rate target is equal or less than 8.5%, remuneration
will be TR (Brazilian Reference Rate) +70% of the current Selic Rate. ³The reserve requirement rate will be 20% beginning in December/21. 42MORTGAGES CARDS GETNET
ORIGINATION BY TURNOVER TURNOVER
DISTRIBUTION R$ billion R$ billion
14.9%
13.1% 13.6%
14% 12% 13% 14% 13% 75 12.5% 93 87
20% 28% 25% 62 66 69
26% 30% 57 59 38
8% 27 53 32
10% 9% 5% 5% 47 21 23
19 27
16 23 18
58% 51% 53% 55% 52% 48 43 55 55
38 32 41 37 34 42
1Q20 2Q20 3Q20 4Q20 1Q21 1Q20 2Q20 3Q20 4Q20 1Q21 1Q20 2Q20 3Q20 4Q20 1Q21
Debit Credit
Branches Transfers to Homebuilders Brokers Digital Debit Credit
Market share in Turnover¹
LOAN TO VALUE TRANSACTIONS TRANSACTIONS
million million
734 707 892
68% 67% 678 873
63% 65% 65% 617
541 683 693
364 366 516 483
292 347 538
267 375 392
50% 51% 51% 52% 52% 289
325 330 370 342 376 390
274 308 249 301
1Q20 2Q20 3Q20 4Q20 1Q21 1Q20 2Q20 3Q20 4Q20 1Q21 1Q20 2Q20 3Q20 4Q20 1Q21
Origination (quartely average) Debit Credit Debit Credit
Loan portfolio
¹ Source: ABECS – Monitor Bandeiras 43Investor Relations (Brazil) Av. Juscelino Kubitschek, 2,235, 26th floor São Paulo | SP | Brasil | 04543-011 Telefone: 55 11 3553 3300 E-mails: ri@santander.com.br acionistas@santander.com.br Our purpose is to help people and businesses prosper Our culture is based on the belief that everything we do should be: Simple | Personal | Fair
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