IMPROVING CARE IN NORTH VANCOUVER ISLAND
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inside: code hack drives innovation | building for health in cowichan | brave sensors
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SUPPORT
NOT STIGMA
PRIMARY CARE
OUTREACH
NUTRITION AND
MENTAL HEALTH
IMPROVING CARE IN
NORTH VANCOUVER ISLAND
JOIN OUR TEAM
Free Publication
Spring 2023 Issue
CONTRIBUTORS
Shawna Cadieux is an Island Health com- Annie Moore works in the Research Glenn Drexhage is an Island Health
munications advisor with a background in Department to enhance education, communications advisor who has worked
11 19 34
broadcast journalism and communications. engagement and funding opportunities extensively in print journalism, with bylines
She and her family – her husband, two young across the region. She works closely in numerous newspapers and magazines,
adult children and spoiled Goldendoodle with researchers and colleagues to and his communications experience
– are honoured to live, work and play on share stories about initiatives that can includes post-secondary education. He’s
the traditional and unceded territory of the improve health and care where we live. grateful to live in Nanaimo with his wife,
Cowichan Tribes people. seven-year-old son and two mischievous pups.
6 NORTH VANCOUVER 16 PRIMARY CARE OUTREACH: 26 NANAIMO CARDIAC CLINIC:
ISLAND INVESTMENTS: Mobile clinic provides Greg Gunness credits clinic
Improving care and compassionate care in Nanaimo for a new lease on life
recruiting providers
17 CAR 54 CRISIS RESPONSE: 28 ELECTRONIC HEALTH RECORD:
11 PEER COORDINATOR Nanaimo partnership IHealth at Chemainus a game
SPEAKS FROM EXPERIENCE: helps people in crisis changer for patient care
Beth Haywood advocates for
18 FOOD TO NOURISH 30 CODE HACK:
‘nothing about me, without me’
BODY AND MIND: Inspiring innovation in care
12 HARM REDUCTION: Linking nutrition
32 RESEARCH:
New policy promotes support, and mental health
Island Health teams recognized
not stigma
19 RECIPES: for using research evidence to
14 SERVICE LINK: Meals to promote mental wellness improve care
New phone line connects
24 BUILDING FOR HEALTH: 34 COMMUNITY
people with needed supports
Tracey Thompson is a Project Manager Trish Smith is an event planner and Shari Bishop Bowes is a Communications
Cowichan District Hospital WELLNESS GRANTS:
who supported the development and writer working as part of Island Health’s Leader with the IHealth project team,
15 BRAVE SENSORS: Replacement work well underway Taking the ‘scary’ out
Preventing toxic drug deaths of family bike rides
implementation of Island Health’s Harm communications team. She is grateful to working to advance the electronic health
in high-risk washrooms
Reduction – Substance Use policy. She reside on the traditional territory of the record in Island Health. She lives with her
recognizes and values People Who Use Snuneymuxw First Nation, where she was husband and two cats in the traditional
Drugs (PWUD) as experts and included born and raised. Outside of work, you will territory of the Snuneymuxw First Nation, With great respect and humility, Island Health acknowledges the Coast Salish, Nuu-Chah-Nulth and Kwakwaka’wkaw cultural families;
PWUD in the creation of the policy and the find her hiking, mountain biking, kayaking and enjoys exploring the natural beauty of whose relationship with these lands remains unbroken; whose homelands Island Health occupies. In making this acknowledgement,
accompanying resources. Tracey has strong or skiing, depending on the season. Vancouver Island every chance she gets. we commit to walk softly on this land and work to uphold self determination of the health of Indigenous peoples.
commitment to her community and is an
active volunteer coaching in the Capital Island Health magazine is an award-winning free publication, produced in-house by Island Health’s Communications and Partnerships Department.
Region Female Minor Hockey Association. EDITOR Moira McLean. PRINT Mitchell Press. No part of this publication may be reproduced without the written consent of Island Health. The information
in this magazine is not meant to be a substitute for professional medical advice. Always seek the advice of your physician or a qualified health professional
before starting any new treatment. We welcome all feedback about Island Health magazine at: magazine@islandhealth.ca.
Cover photo: Clinical coordinator at Port McNeill Hospital – Eric Tsai Yi Head-Chen.
#IslandHealthMag spring 2023 3
CONTRIBUTORS
Shawna Cadieux is an Island Health com- Annie Moore works in the Research Glenn Drexhage is an Island Health
munications advisor with a background in Department to enhance education, communications advisor who has worked
11 19 34
broadcast journalism and communications. engagement and funding opportunities extensively in print journalism, with bylines
She and her family – her husband, two young across the region. She works closely in numerous newspapers and magazines,
adult children and spoiled Goldendoodle with researchers and colleagues to and his communications experience
– are honoured to live, work and play on share stories about initiatives that can includes post-secondary education. He’s
the traditional and unceded territory of the improve health and care where we live. grateful to live in Nanaimo with his wife,
Cowichan Tribes people. seven-year-old son and two mischievous pups.
6 NORTH VANCOUVER 16 PRIMARY CARE OUTREACH: 26 NANAIMO CARDIAC CLINIC:
ISLAND INVESTMENTS: Mobile clinic provides Greg Gunness credits clinic
Improving care and compassionate care in Nanaimo for a new lease on life
recruiting providers
17 CAR 54 CRISIS RESPONSE: 28 ELECTRONIC HEALTH RECORD:
11 PEER COORDINATOR Nanaimo partnership IHealth at Chemainus a game
SPEAKS FROM EXPERIENCE: helps people in crisis changer for patient care
Beth Haywood advocates for
18 FOOD TO NOURISH 30 CODE HACK:
‘nothing about me, without me’
BODY AND MIND: Inspiring innovation in care
12 HARM REDUCTION: Linking nutrition
32 RESEARCH:
New policy promotes support, and mental health
Island Health teams recognized
not stigma
19 RECIPES: for using research evidence to
14 SERVICE LINK: Meals to promote mental wellness improve care
New phone line connects
24 BUILDING FOR HEALTH: 34 COMMUNITY
people with needed supports
Tracey Thompson is a Project Manager Trish Smith is an event planner and Shari Bishop Bowes is a Communications
Cowichan District Hospital WELLNESS GRANTS:
who supported the development and writer working as part of Island Health’s Leader with the IHealth project team,
15 BRAVE SENSORS: Replacement work well underway Taking the ‘scary’ out
Preventing toxic drug deaths of family bike rides
implementation of Island Health’s Harm communications team. She is grateful to working to advance the electronic health
in high-risk washrooms
Reduction – Substance Use policy. She reside on the traditional territory of the record in Island Health. She lives with her
recognizes and values People Who Use Snuneymuxw First Nation, where she was husband and two cats in the traditional
Drugs (PWUD) as experts and included born and raised. Outside of work, you will territory of the Snuneymuxw First Nation, With great respect and humility, Island Health acknowledges the Coast Salish, Nuu-Chah-Nulth and Kwakwaka’wkaw cultural families;
PWUD in the creation of the policy and the find her hiking, mountain biking, kayaking and enjoys exploring the natural beauty of whose relationship with these lands remains unbroken; whose homelands Island Health occupies. In making this acknowledgement,
accompanying resources. Tracey has strong or skiing, depending on the season. Vancouver Island every chance she gets. we commit to walk softly on this land and work to uphold self determination of the health of Indigenous peoples.
commitment to her community and is an
active volunteer coaching in the Capital Island Health magazine is an award-winning free publication, produced in-house by Island Health’s Communications and Partnerships Department.
Region Female Minor Hockey Association. EDITOR Moira McLean. PRINT Mitchell Press. No part of this publication may be reproduced without the written consent of Island Health. The information
in this magazine is not meant to be a substitute for professional medical advice. Always seek the advice of your physician or a qualified health professional
before starting any new treatment. We welcome all feedback about Island Health magazine at: magazine@islandhealth.ca.
Cover photo: Clinical coordinator at Port McNeill Hospital – Eric Tsai Yi Head-Chen.
#IslandHealthMag spring 2023 3
“Providing compassionate, non-judgemental care is
critical to supporting people in need. Island Health’s
new Harm Reduction Policy gives Island Health
employees the tools and education to support them
in providing inclusive, person-centred care.”
Spring is a time of renewal, optimism to improve care for these patients
and hope. This spring edition of Island have been recognized with Evidence
MESSAGE FROM THE Health Magazine shares many uplift-
ing stories – including actions being
into Practice awards. Each year, Island
Health’s Research, & Capacity Building
taken to stabilize and improve health Department hosts the Awards to recog-
care services for the residents of North nize and honour innovators from across
Vancouver Island – and new partner- Island Health who have navigated chal-
ships and innovations to help combat lenges to create positive change. (page
the toxic drug crisis, which continues to 32) On that front, in March, I attended
cause irreparable harm to families and Code Hack. This intense but fun 24-hour
communities across our health region. “hackathon” organized by the Island
Health’s Innovation Lab, saw over 100
Providing compassionate, non-judge-
participants from inside and outside
mental care is critical to supporting
healthcare identify health care challenges
people in need. Island Health’s new
and then design and build solutions.
Harm Reduction Policy gives Island
It was heartwarming to see patient
Health employees the tools and edu-
dignity was the inspiration behind the
cation to support them in providing
winning team’s solution. (page 30)
inclusive, person-centred care. You can
read about how the policy is promoting Steady progress is being made towards
support, not stigma, and find resources the realization of the new Cowichan
to learn more about harm reduction on District Hospital, which will bring a
page 12. Being able to easily connect state of the art hospital to residents
to supports is also critical for people of Cowichan. Site preparation is well
seeking mental health and substance underway, and we are on track to move
use services. Service Link, our new- into the new facility in 2027. (page 24)
ly-launched centralized phone line, will
And be sure to read the story of Greg
make it easier for people to connect to
Gunness (page 26) – a patient at our
the resources they need. (page 14) And
recently expanded Nanaimo Heart
in Nanaimo, the introduction of Car 54,
Function Clinic. He credits the clinic
which pairs an Island Health nurse with
with giving him another chance at life
an RCMP officer, means people in crisis
– but what I am taking to heart is how
can experience safer interactions and
Greg spreads joy and reminds us of
be connected to needed care. (page 17)
what is important.
Improving care for patients with Chronic
With heartfelt good wishes,
Obstructive Pulmonary Disease (COPD)
in Cowichan, and improving cogni-
Kathy MacNeil,
tive health in the Comox Valley have
Island Health President and CEO
something in common. The Island
Health teams that developed new ways
4 Island Health magazine #IslandHealthMag spring 2023 5
“Providing compassionate, non-judgemental care is
critical to supporting people in need. Island Health’s
new Harm Reduction Policy gives Island Health
employees the tools and education to support them
in providing inclusive, person-centred care.”
Spring is a time of renewal, optimism to improve care for these patients
and hope. This spring edition of Island have been recognized with Evidence
MESSAGE FROM THE Health Magazine shares many uplift-
ing stories – including actions being
into Practice awards. Each year, Island
Health’s Research, & Capacity Building
taken to stabilize and improve health Department hosts the Awards to recog-
care services for the residents of North nize and honour innovators from across
Vancouver Island – and new partner- Island Health who have navigated chal-
ships and innovations to help combat lenges to create positive change. (page
the toxic drug crisis, which continues to 32) On that front, in March, I attended
cause irreparable harm to families and Code Hack. This intense but fun 24-hour
communities across our health region. “hackathon” organized by the Island
Health’s Innovation Lab, saw over 100
Providing compassionate, non-judge-
participants from inside and outside
mental care is critical to supporting
healthcare identify health care challenges
people in need. Island Health’s new
and then design and build solutions.
Harm Reduction Policy gives Island
It was heartwarming to see patient
Health employees the tools and edu-
dignity was the inspiration behind the
cation to support them in providing
winning team’s solution. (page 30)
inclusive, person-centred care. You can
read about how the policy is promoting Steady progress is being made towards
support, not stigma, and find resources the realization of the new Cowichan
to learn more about harm reduction on District Hospital, which will bring a
page 12. Being able to easily connect state of the art hospital to residents
to supports is also critical for people of Cowichan. Site preparation is well
seeking mental health and substance underway, and we are on track to move
use services. Service Link, our new- into the new facility in 2027. (page 24)
ly-launched centralized phone line, will
And be sure to read the story of Greg
make it easier for people to connect to
Gunness (page 26) – a patient at our
the resources they need. (page 14) And
recently expanded Nanaimo Heart
in Nanaimo, the introduction of Car 54,
Function Clinic. He credits the clinic
which pairs an Island Health nurse with
with giving him another chance at life
an RCMP officer, means people in crisis
– but what I am taking to heart is how
can experience safer interactions and
Greg spreads joy and reminds us of
be connected to needed care. (page 17)
what is important.
Improving care for patients with Chronic
With heartfelt good wishes,
Obstructive Pulmonary Disease (COPD)
in Cowichan, and improving cogni-
Kathy MacNeil,
tive health in the Comox Valley have
Island Health President and CEO
something in common. The Island
Health teams that developed new ways
4 Island Health magazine #IslandHealthMag spring 2023 5
north vancouver island
healthcare
improvements
well underway
by Shawna Cadieux
The Salvation Army’s Michael Winter Eric Tsai Yi Head-Chen, clinical coordinator at
in their expanding space in Port Hardy Port McNeill Hospital, with RN Keira Pfaff-Palanio
Michael Winter is thrilled the sobering, assessment and sheltering program he runs Port Hardy Mayor Pat Corbett-Labatt “The expansion of this important pro-
has lived in the region since 1975. gram is an amazing win for vulnerable
at the Salvation Army’s Centre of Hope in Port Hardy is expanding, thanks to provin- She also sees value in expanding the people in our community, knowing that
cial government investments announced January 27. $30 million is dedicated toward Centre of Hope’s sobering, assessment they won’t be out in the cold at seven
and sheltering program, operated by o’clock in the morning, and getting
stabilizing and improving health-care services in the North Vancouver Island region,
the Salvation Army, a contracted Island the support they need. It will also help
including funds for the Centre of Hope to double its sobering and assessment beds Health service provider, with support reduce visits to the hospital’s emergency
and offer services 24 hours per day, seven days per week. from Island Health’s mental health department,” she says. “That govern-
and substance use team, BC Housing, ment heard our requests for funding for
Port Hardy Mayor
“Historically, we have offered sheltering who feel like they belong. Out of the “Our centre provides so many vital ser- the District of Port Hardy and the this and other key health-care services
Pat Corbett-Labatt
services from late afternoon to early cold, wind and rain that winter brings vices, and the sobering and assessment Mt. Waddington Regional District. in the area is so meaningful.”
morning, so people using these services to the beautiful, yet rugged coastline shelter is a very important component.
have to find somewhere to go during of the very northern tip of Vancouver When someone is intoxicated, they
the day and on weekends when the cen- Island, Centre of Hope clients watch don’t belong in police cells or out in
tre is closed,” says Winter. “Offering 12 TV or visit in a warm, home-like envi- the cold. They need a safe place to “The expansion of this important program is an amazing
beds and expanding these vital services ronment. They can access personal sober up and receive wrap around win for vulnerable people in our community, knowing that
around the clock will offer more stabil- hygiene supplies, food and hot drinks, supports,” says Winter. “Ensuring our
ity and long-term health and care for advocacy and family services, warm services are available around the clock they won’t be out in the cold at seven o’clock in the morning,
the people and families we serve.” clothing, and phone and computer will help us to meet people where they and getting the support they need. It will also help reduce Watch this video
stations where they can take care of are at, without judgement, and give about the expansion
When you enter the Centre of Hope, visits to the hospital’s emergency department.” of the Salvation Army
banking and apply for income assis- them a stepping stone towards success, Centre of Hope.
you see the smiling faces of people
tance or employment. whatever that looks like for them.”
6 Island Health magazine #IslandHealthMag spring 2023 7
north vancouver island
healthcare
improvements
well underway
by Shawna Cadieux
The Salvation Army’s Michael Winter Eric Tsai Yi Head-Chen, clinical coordinator at
in their expanding space in Port Hardy Port McNeill Hospital, with RN Keira Pfaff-Palanio
Michael Winter is thrilled the sobering, assessment and sheltering program he runs Port Hardy Mayor Pat Corbett-Labatt “The expansion of this important pro-
has lived in the region since 1975. gram is an amazing win for vulnerable
at the Salvation Army’s Centre of Hope in Port Hardy is expanding, thanks to provin- She also sees value in expanding the people in our community, knowing that
cial government investments announced January 27. $30 million is dedicated toward Centre of Hope’s sobering, assessment they won’t be out in the cold at seven
and sheltering program, operated by o’clock in the morning, and getting
stabilizing and improving health-care services in the North Vancouver Island region,
the Salvation Army, a contracted Island the support they need. It will also help
including funds for the Centre of Hope to double its sobering and assessment beds Health service provider, with support reduce visits to the hospital’s emergency
and offer services 24 hours per day, seven days per week. from Island Health’s mental health department,” she says. “That govern-
and substance use team, BC Housing, ment heard our requests for funding for
Port Hardy Mayor
“Historically, we have offered sheltering who feel like they belong. Out of the “Our centre provides so many vital ser- the District of Port Hardy and the this and other key health-care services
Pat Corbett-Labatt
services from late afternoon to early cold, wind and rain that winter brings vices, and the sobering and assessment Mt. Waddington Regional District. in the area is so meaningful.”
morning, so people using these services to the beautiful, yet rugged coastline shelter is a very important component.
have to find somewhere to go during of the very northern tip of Vancouver When someone is intoxicated, they
the day and on weekends when the cen- Island, Centre of Hope clients watch don’t belong in police cells or out in
tre is closed,” says Winter. “Offering 12 TV or visit in a warm, home-like envi- the cold. They need a safe place to “The expansion of this important program is an amazing
beds and expanding these vital services ronment. They can access personal sober up and receive wrap around win for vulnerable people in our community, knowing that
around the clock will offer more stabil- hygiene supplies, food and hot drinks, supports,” says Winter. “Ensuring our
ity and long-term health and care for advocacy and family services, warm services are available around the clock they won’t be out in the cold at seven o’clock in the morning,
the people and families we serve.” clothing, and phone and computer will help us to meet people where they and getting the support they need. It will also help reduce Watch this video
stations where they can take care of are at, without judgement, and give about the expansion
When you enter the Centre of Hope, visits to the hospital’s emergency department.” of the Salvation Army
banking and apply for income assis- them a stepping stone towards success, Centre of Hope.
you see the smiling faces of people
tance or employment. whatever that looks like for them.”
6 Island Health magazine #IslandHealthMag spring 2023 7
Physiotherapist Erna Beunder (left) and Area Director
Lesly Deuchar at a Health Care Career Fair in Calgary
more about opportunities within the the Port Alice Healthcare Centre for to date demonstrate the level of com-
North Vancouver Island region. discharged patients and staff. Further, mitment directed toward sustainability
extension of Northern Health’s Travel of rural healthcare services, specifically
“We had more than 120 people visit our
Resource Program to include North in the North Vancouver Island area,”
booth with approximately eight nurses
Vancouver Island is providing access to says Deuchar.
specifically asking about opportunities
a pool of nurses to support the commu-
with Island Health,” says Lesly Deuchar, “We also now know that the voices
nity and stabilize services in the region.
Island Health Operations Director, of local residents and staff have been
Rural and Remote Services. “When Other actions include: heard. Belonging to these teams
we told them about the temporary — Welcoming two additional long-term and participating in these important
incentives, they were very interested care residents at Eagle Ridge Manor, changes has been a highlight of my
in hearing more. We received more which has increased services and career and I am beyond excited for
than one enthusiastic “Wow!” when we residential capacity to better support the next weeks and months to unfold.
explained what we are doing to attract seniors requiring long-term care. This is really good work!”
and retain staff. Our teams are currently — Expediting CT scanner procurement
For more information or to apply for
following up with these people.” to support local residents to no lon-
positions in North Vancouver Island,
ger travel to Campbell River or the
So far, Island Health has posted doz- please visit islandhealth.ca/nvi
Port McNeill Mayor Comox Valley for non-urgent CT
ens of new jobs for physicians, nurse
James Furney scans. Last year over 1,400 CT scans Island Health physicians wishing
practitioners, nurses, allied health-
were performed at other locations for to provide locum support are asked to
care workers and supportive positions
residents of North Vancouver Island. contact medstaffrecruitment@island-
including Protection Services Officers
health.ca to learn more about dates
and drivers for a new, dedicated “Our teams are eager to be a part
and travel supports.
transport service between Port Hardy of these healthcare improvements.
Hospital, Port McNeill Hospital and Changes that have been implemented
A FOCUS ON RECRUITMENT
To address challenges in attracting and “For people who may already be think-
retaining skilled and qualified talent, ing about living and working in this
government also announced temporary area, these investments and incentives “For people who may
incentives around staff recruitment/ may trigger even more interest. It’s very
referral awards, retention bonuses and positive news,” he says. already be thinking
enhanced travel compensation. This
An innovative recruitment campaign, about living and
has increased applications and interest
in positions in the North Vancouver
#northvancouverislandcareers, is aimed working in this area,
at attracting staff locally, provincially,
Island area. Island Health anticipates these investments and
nationally and internationally. Already
delivering over $280,000 in quarterly
more than 1,000 prospective candidates, incentives may trigger “There is great
retention bonuses to more than 200 beauty here in North
North Vancouver Island employees
including a large number of nurses, even more interest.
in the first quarter of the program,
have shown interest in one or more
It’s very positive news.” Vancouver Island and
opportunities within Island Health.
with eligible staff already receiving an incredible quality
enhanced travel compensation. “We want to encourage new and existing
health-care workers to stay here and
of life, in addition to
Eric Tsai Yi Head-Chen, clinical coordi- such a strong sense
build their lives,” says Port McNeill Indeed, word is spreading across
nator at Port McNeill Hospital, moved
to the area with his partner several
Mayor James Furney, a life-long res- the country. Most recently, Island of community where
ident of the region. “There is great Health representatives attended a
years ago after working as a registered
beauty here in North Vancouver Island people know and care
nurse in places like Nanaimo, Prince health-care career fair in Calgary,
Rupert and Ottawa. He’s grateful for
and an incredible quality of life, in Alberta, where they met with nursing for one another. If you
addition to such a strong sense of com-
the actions that government and Island professionals from a wide range of have an appetite for
munity where people know and care for specialties including acute care, emer-
Health are taking to ensure he and adventure, you will not
one another. If you have an appetite for gency, and community with many
his colleagues can continue to provide
excellent care to their patients.
adventure, you will not be disappointed.” expressing an interest in learning be disappointed.”
8 Island Health magazine #IslandHealthMag spring 2023 9
Physiotherapist Erna Beunder (left) and Area Director
Lesly Deuchar at a Health Care Career Fair in Calgary
more about opportunities within the the Port Alice Healthcare Centre for to date demonstrate the level of com-
North Vancouver Island region. discharged patients and staff. Further, mitment directed toward sustainability
extension of Northern Health’s Travel of rural healthcare services, specifically
“We had more than 120 people visit our
Resource Program to include North in the North Vancouver Island area,”
booth with approximately eight nurses
Vancouver Island is providing access to says Deuchar.
specifically asking about opportunities
a pool of nurses to support the commu-
with Island Health,” says Lesly Deuchar, “We also now know that the voices
nity and stabilize services in the region.
Island Health Operations Director, of local residents and staff have been
Rural and Remote Services. “When Other actions include: heard. Belonging to these teams
we told them about the temporary — Welcoming two additional long-term and participating in these important
incentives, they were very interested care residents at Eagle Ridge Manor, changes has been a highlight of my
in hearing more. We received more which has increased services and career and I am beyond excited for
than one enthusiastic “Wow!” when we residential capacity to better support the next weeks and months to unfold.
explained what we are doing to attract seniors requiring long-term care. This is really good work!”
and retain staff. Our teams are currently — Expediting CT scanner procurement
For more information or to apply for
following up with these people.” to support local residents to no lon-
positions in North Vancouver Island,
ger travel to Campbell River or the
So far, Island Health has posted doz- please visit islandhealth.ca/nvi
Port McNeill Mayor Comox Valley for non-urgent CT
ens of new jobs for physicians, nurse
James Furney scans. Last year over 1,400 CT scans Island Health physicians wishing
practitioners, nurses, allied health-
were performed at other locations for to provide locum support are asked to
care workers and supportive positions
residents of North Vancouver Island. contact medstaffrecruitment@island-
including Protection Services Officers
health.ca to learn more about dates
and drivers for a new, dedicated “Our teams are eager to be a part
and travel supports.
transport service between Port Hardy of these healthcare improvements.
Hospital, Port McNeill Hospital and Changes that have been implemented
A FOCUS ON RECRUITMENT
To address challenges in attracting and “For people who may already be think-
retaining skilled and qualified talent, ing about living and working in this
government also announced temporary area, these investments and incentives “For people who may
incentives around staff recruitment/ may trigger even more interest. It’s very
referral awards, retention bonuses and positive news,” he says. already be thinking
enhanced travel compensation. This
An innovative recruitment campaign, about living and
has increased applications and interest
in positions in the North Vancouver
#northvancouverislandcareers, is aimed working in this area,
at attracting staff locally, provincially,
Island area. Island Health anticipates these investments and
nationally and internationally. Already
delivering over $280,000 in quarterly
more than 1,000 prospective candidates, incentives may trigger “There is great
retention bonuses to more than 200 beauty here in North
North Vancouver Island employees
including a large number of nurses, even more interest.
in the first quarter of the program,
have shown interest in one or more
It’s very positive news.” Vancouver Island and
opportunities within Island Health.
with eligible staff already receiving an incredible quality
enhanced travel compensation. “We want to encourage new and existing
health-care workers to stay here and
of life, in addition to
Eric Tsai Yi Head-Chen, clinical coordi- such a strong sense
build their lives,” says Port McNeill Indeed, word is spreading across
nator at Port McNeill Hospital, moved
to the area with his partner several
Mayor James Furney, a life-long res- the country. Most recently, Island of community where
ident of the region. “There is great Health representatives attended a
years ago after working as a registered
beauty here in North Vancouver Island people know and care
nurse in places like Nanaimo, Prince health-care career fair in Calgary,
Rupert and Ottawa. He’s grateful for
and an incredible quality of life, in Alberta, where they met with nursing for one another. If you
addition to such a strong sense of com-
the actions that government and Island professionals from a wide range of have an appetite for
munity where people know and care for specialties including acute care, emer-
Health are taking to ensure he and adventure, you will not
one another. If you have an appetite for gency, and community with many
his colleagues can continue to provide
excellent care to their patients.
adventure, you will not be disappointed.” expressing an interest in learning be disappointed.”
8 Island Health magazine #IslandHealthMag spring 2023 9
harm reduction
Person with Lived Experience
Guides Harm Reduction Work by Lyz Gilgunn
“Nothing about us without us” is a saying Beth The belief in the power of peers and
importance of hearing the voices of
Haywood lives by. It’s also the foundation of the people with lived experience (PWLE) is
collaborative approach Island Health’s Mental the rationale for hiring a Peer Project
Health and Substance Use (MHSU) teams are Coordinator, a pilot position in Island
Health. In the South Island, Beth lends
taking to tackle the drug poisoning crisis. her knowledge, skills and valued per-
spective of PWLE to this work.
In her role, Beth supports developing
policies, programs and staff learning
opportunities that seek to promote a
culture of harm reduction. The goal is
to shift perceptions of substance use so
it’s considered a health concern – not a
criminal issue.
Island Health teams aim to address
stigma in our health-care system so
that all people have equitable access
to inclusive care. This harm reduction
approach, informed by the voices of
peers such as Beth, will help improve
care options and health outcomes for
people who use substances.
Beth used drugs for 20 years and has
been sober for three. A proud mother of
four children and loving grandmother
to six, Beth is excited to join Island
Health and make a difference by help-
ing people understand substance use
and drug addiction. She advocates for
people who use substances and wants
to tackle stigma, especially in the health-
care system where discrimination can
have harmful and deadly consequences.
“If you don’t have someone who’s living
or has lived that experience then you
don’t know what they need.” Nothing
about us, without us.
10 Island Health magazine #IslandHealthMag spring 2023 11harm reduction
Person with Lived Experience
Guides Harm Reduction Work by Lyz Gilgunn
“Nothing about us without us” is a saying Beth The belief in the power of peers and
importance of hearing the voices of
Haywood lives by. It’s also the foundation of the people with lived experience (PWLE) is
collaborative approach Island Health’s Mental the rationale for hiring a Peer Project
Health and Substance Use (MHSU) teams are Coordinator, a pilot position in Island
Health. In the South Island, Beth lends
taking to tackle the drug poisoning crisis. her knowledge, skills and valued per-
spective of PWLE to this work.
In her role, Beth supports developing
policies, programs and staff learning
opportunities that seek to promote a
culture of harm reduction. The goal is
to shift perceptions of substance use so
it’s considered a health concern – not a
criminal issue.
Island Health teams aim to address
stigma in our health-care system so
that all people have equitable access
to inclusive care. This harm reduction
approach, informed by the voices of
peers such as Beth, will help improve
care options and health outcomes for
people who use substances.
Beth used drugs for 20 years and has
been sober for three. A proud mother of
four children and loving grandmother
to six, Beth is excited to join Island
Health and make a difference by help-
ing people understand substance use
and drug addiction. She advocates for
people who use substances and wants
to tackle stigma, especially in the health-
care system where discrimination can
have harmful and deadly consequences.
“If you don’t have someone who’s living
or has lived that experience then you
don’t know what they need.” Nothing
about us, without us.
10 Island Health magazine #IslandHealthMag spring 2023 11support not stigma
Since the toxic drug crisis was declared a public health
emergency seven years ago, more than 11,000 people in
B.C. have died from illicit drug toxicity. In 2022 alone,
poisoned drugs ended the lives of 386 Island Health
residents. As communities continue to experience death
and injury related to drug poisoning, our commitment
to reduce harms and stigma is imperative.
Last August, Island Health demon- Cultural humility, cultural safety and trau-
Harm Reduction
strated our commitment to providing ma-informed care are cornerstones of the
inclusive, compassionate and per- policy to ensure health services are safe,
– Substance Use
son-centred care with the launch of equitable and accessible to all. The safety
a Harm Reduction – Substance Use of people receiving care, visitors, residents
policy. This organization-wide policy and team members is vital. A harm reduc-
Policy Improves Care
aligns with our C.A.R.E. values and tion approach does not require staff to put
recognizes substance use as a health themselves or others at risk; instead, this
and social issue, not a criminal one. approach treats all people with dignity
by Tracey Thompson and respect. It’s about providing sup-
Substance use is personal and complex.
port and standing up to stigma.
Taking a harm reduction approach
recognizes there is no ‘one size fits all’ The policy was developed over three
solution to preventing harms associated years in collaboration with a dedicated
with substance use; harm reduction team of people with lived and living
seeks to reduce risk and maximize safety experience of substance use, represen-
for people who use substances. A recent tatives from programs across Island
example of a harm reduction approach is Health, Indigenous Health, First
the provincial launch of decriminalization Nations Health Authority and the BC
of possession of certain illicit substances. Centre for Disease Control. With grat-
The purpose of the Harm Reduction – itude we recognize everyone who had
Substance Use policy is to address stigma the opportunity to participate in the
associated with substance use, which creation and implementation of this
often prevents people from accessing policy to help reduce stigma related to
life-saving treatment and support. The people who use substances.
ultimate goal is to reduce harm, injury
CURIOUS ABOUT HARM REDUCTION?
and death related to the toxic drug supply. CHECK OUT THE LINKS BELOW!
Providing access to harm reduction and — Harm Reduction 101: free learning
other treatment and recovery services module offered through Interior
is the standard of care at Island Health. Health – interiorhealth.ca/Harm-
The policy provides guidance to all Reduction-101/story.html
Island Health staff, medical staff and — Caring Conversations Cards: each
leaders on creating environments where card sparks a conversation about
people receive compassionate care in a harm reduction, trauma and
non-judgmental and non-stigmatizing violence-informed care, cultural
manner. Support tools to help guide humility and cultural safety – app.
leaders and staff include a Leadership affinitylearning.ca/community/
Checklist, a Harm Reduction Handbook play/1047/sessions/408532
and a Staff Toolkit. These tools are — Wellbeing website: resource direc-
intended to help staff explore and tory for a range of topics, including
understand harm reduction principles harm reduction – wellbeing.gov.
as part of their own learning. bc.ca/substance-use/harm-reduction
12 Island Health magazine #IslandHealthMag spring 2023 13support not stigma
Since the toxic drug crisis was declared a public health
emergency seven years ago, more than 11,000 people in
B.C. have died from illicit drug toxicity. In 2022 alone,
poisoned drugs ended the lives of 386 Island Health
residents. As communities continue to experience death
and injury related to drug poisoning, our commitment
to reduce harms and stigma is imperative.
Last August, Island Health demon- Cultural humility, cultural safety and trau-
Harm Reduction
strated our commitment to providing ma-informed care are cornerstones of the
inclusive, compassionate and per- policy to ensure health services are safe,
– Substance Use
son-centred care with the launch of equitable and accessible to all. The safety
a Harm Reduction – Substance Use of people receiving care, visitors, residents
policy. This organization-wide policy and team members is vital. A harm reduc-
Policy Improves Care
aligns with our C.A.R.E. values and tion approach does not require staff to put
recognizes substance use as a health themselves or others at risk; instead, this
and social issue, not a criminal one. approach treats all people with dignity
by Tracey Thompson and respect. It’s about providing sup-
Substance use is personal and complex.
port and standing up to stigma.
Taking a harm reduction approach
recognizes there is no ‘one size fits all’ The policy was developed over three
solution to preventing harms associated years in collaboration with a dedicated
with substance use; harm reduction team of people with lived and living
seeks to reduce risk and maximize safety experience of substance use, represen-
for people who use substances. A recent tatives from programs across Island
example of a harm reduction approach is Health, Indigenous Health, First
the provincial launch of decriminalization Nations Health Authority and the BC
of possession of certain illicit substances. Centre for Disease Control. With grat-
The purpose of the Harm Reduction – itude we recognize everyone who had
Substance Use policy is to address stigma the opportunity to participate in the
associated with substance use, which creation and implementation of this
often prevents people from accessing policy to help reduce stigma related to
life-saving treatment and support. The people who use substances.
ultimate goal is to reduce harm, injury
CURIOUS ABOUT HARM REDUCTION?
and death related to the toxic drug supply. CHECK OUT THE LINKS BELOW!
Providing access to harm reduction and — Harm Reduction 101: free learning
other treatment and recovery services module offered through Interior
is the standard of care at Island Health. Health – interiorhealth.ca/Harm-
The policy provides guidance to all Reduction-101/story.html
Island Health staff, medical staff and — Caring Conversations Cards: each
leaders on creating environments where card sparks a conversation about
people receive compassionate care in a harm reduction, trauma and
non-judgmental and non-stigmatizing violence-informed care, cultural
manner. Support tools to help guide humility and cultural safety – app.
leaders and staff include a Leadership affinitylearning.ca/community/
Checklist, a Harm Reduction Handbook play/1047/sessions/408532
and a Staff Toolkit. These tools are — Wellbeing website: resource direc-
intended to help staff explore and tory for a range of topics, including
understand harm reduction principles harm reduction – wellbeing.gov.
as part of their own learning. bc.ca/substance-use/harm-reduction
12 Island Health magazine #IslandHealthMag spring 2023 13support not stigma
New washroom sensors prevent
toxic drug poisoning deaths by Glenn Drexhage
New motion detection sensors are help- sensors have already likely led to a life who uses our services,” says Lesley Howie,
ing Island Health prevent drug toxicity being saved, after an Island Health director of Mental Health and Substance
deaths in some high-risk spaces. staff member was notified of an unre- Use for the North Island. “It’s a visible
sponsive person in a washroom. and concrete action we can provide. And
“We know that the shame and stigma
it reassures staff that there’s a system in
of addictions have driven people to use Trials began in October at two Courtenay
place. I am hopeful that this is a fore-
alone – but given the increasingly toxic locations and in March at Nanaimo
runner for something much bigger.”
drug supply, using alone can be fatal,” Regional General Hospital. They will
says Minister of Mental Health and run for a minimum of three months. The Comox Valley Healthcare Foundation
Additions Jennifer Whiteside. “Our gov- (CVHF) is helping support the Courtenay
“The sensor project marks one of the
ernment is working to break down the pilot project. CVHF President Bill Anglin
first trials to be launched under Island
shame and stigma of addictions. These says the project “equips health-care staff
Health’s innovation program, which
trials by Island Health are another action with what they need, and supports patients
explores new ideas and approaches to
to save lives and better support staff.” to receive critical care, two priorities we
improve the way health care is deliv-
take really seriously at the foundation.”
Connecting People with Mental
The trials involve the installation of ered,” says Island Health board chair
Tracey Thompson,
Jill Fisher, Tara Fitzgerald, motion detection sensors in a group Leah Hollins. “I want to acknowledge The project is a team effort that involv-
Health Substance Use Services
Landon Walters, Larissa of washrooms identified as high-risk the work of everyone involved.” ing input from Island Health medical
McCormick, Kory Eichhorn, spaces for drug poisonings. The sen- health officers, managers, clinicians
Amanda Falconberg Innovation relies on input from staff,
sors monitor movement and how long and two peer advisors. A key partner is
physicians, partners – and most impor-
a person has occupied the washroom, Brave Co-Op, the Vancouver company
tantly, patients. Their contributions are
and each site sets time limits based behind the sensors.
enhanced by an Innovation Lab that
on experience and needs.
generates and tests potential solutions, Learn more about making washrooms
For example, if someone hasn’t moved and a product team that conducts trials safer spaces for people who use sub-
Island Health has launched Mental “This work was complete in just a few People seeking information can call
for a minute, or has been in the wash- across Island Health. stances. uvic.ca/research/centres/
Health and Substance Use (MHSU) months time,” says Tracey Thompson, any day of the week between 8:30am –
room for 10 minutes, a notification is cisur/projects/active/projects/saf-
Service Link. This central access project manager. “Launching Service 8:30pm to speak directly with a Service “The sensor system gives that level of dig-
texted to designated responders. The er-bathrooms.php
phone number helps connect people Link so quickly would not have been Link provider: 1-888-885-8824. nity that we want to provide to everyone
to MHSU information and services in possible without everyone’s incredible
FIND MORE INFORMATION
their community. dedication and support.” AND SERVICES:
“We are pleased to support Service Link,” Service Link helps increase awareness — Island Health: Mental Health
says Jill Fisher, community access man- of and access to Island Health and com- & Substance Use Services
ager. “Our team is dedicated to helping munity-based services across the region. — BC Government: Wellbeing.gov.bc.ca
people with mental health issues and “On behalf of MHSU, I extend so much — Call Service Link: 1-888-885-8824
those who use substances navigate our gratitude for the collaboration of our
system. This phone line will go a long colleagues in making this happen!” Service Link responds to Health Canada’s
way in connecting people to the right says Keva Glynn, MHSU executive lead. 3-year exemption to the Controlled Drugs
resources in their community.” and Substances Act in BC. This exemp-
Health care plays a crucial role in
The January 31st launch of Service connecting people who use substances tion, known as decriminalization, means
Link came through the incredible with the resources they need to achieve that adults in BC are not subject to crimi-
dedication of Island Health staff in better health outcomes, including nal penalties for the possession of small
Community Access and MHSU. Their harm reduction services, overdose amounts of certain illegal drugs for per-
hard work, flexibility and collaboration prevention, addiction medicine (opi- sonal use. Decriminalization is one part
to develop the phone line, hire staff and oid agonist therapy, prescribed safer of a larger provincial strategy to reduce L to R: Evan Humphreys, Manager, Comox Valley Primary
stigma of those who use substances, Care, Dr. Charmaine Enns, Medical Health Officer, Jess
implement Service Link is a reason to supply and other medication options), Aldred and Billl Anglin, Comox Valley Healthcare Foundation
celebrate teams at Island Health. withdrawal management, and treat- increase access to care, and reduce injury
ment and recovery services. and death from a toxic drug supply.
14 Island Health magazine #IslandHealthMag spring 2023 15support not stigma
New washroom sensors prevent
toxic drug poisoning deaths by Glenn Drexhage
New motion detection sensors are help- sensors have already likely led to a life who uses our services,” says Lesley Howie,
ing Island Health prevent drug toxicity being saved, after an Island Health director of Mental Health and Substance
deaths in some high-risk spaces. staff member was notified of an unre- Use for the North Island. “It’s a visible
sponsive person in a washroom. and concrete action we can provide. And
“We know that the shame and stigma
it reassures staff that there’s a system in
of addictions have driven people to use Trials began in October at two Courtenay
place. I am hopeful that this is a fore-
alone – but given the increasingly toxic locations and in March at Nanaimo
runner for something much bigger.”
drug supply, using alone can be fatal,” Regional General Hospital. They will
says Minister of Mental Health and run for a minimum of three months. The Comox Valley Healthcare Foundation
Additions Jennifer Whiteside. “Our gov- (CVHF) is helping support the Courtenay
“The sensor project marks one of the
ernment is working to break down the pilot project. CVHF President Bill Anglin
first trials to be launched under Island
shame and stigma of addictions. These says the project “equips health-care staff
Health’s innovation program, which
trials by Island Health are another action with what they need, and supports patients
explores new ideas and approaches to
to save lives and better support staff.” to receive critical care, two priorities we
improve the way health care is deliv-
take really seriously at the foundation.”
Connecting People with Mental
The trials involve the installation of ered,” says Island Health board chair
Tracey Thompson,
Jill Fisher, Tara Fitzgerald, motion detection sensors in a group Leah Hollins. “I want to acknowledge The project is a team effort that involv-
Health Substance Use Services
Landon Walters, Larissa of washrooms identified as high-risk the work of everyone involved.” ing input from Island Health medical
McCormick, Kory Eichhorn, spaces for drug poisonings. The sen- health officers, managers, clinicians
Amanda Falconberg Innovation relies on input from staff,
sors monitor movement and how long and two peer advisors. A key partner is
physicians, partners – and most impor-
a person has occupied the washroom, Brave Co-Op, the Vancouver company
tantly, patients. Their contributions are
and each site sets time limits based behind the sensors.
enhanced by an Innovation Lab that
on experience and needs.
generates and tests potential solutions, Learn more about making washrooms
For example, if someone hasn’t moved and a product team that conducts trials safer spaces for people who use sub-
Island Health has launched Mental “This work was complete in just a few People seeking information can call
for a minute, or has been in the wash- across Island Health. stances. uvic.ca/research/centres/
Health and Substance Use (MHSU) months time,” says Tracey Thompson, any day of the week between 8:30am –
room for 10 minutes, a notification is cisur/projects/active/projects/saf-
Service Link. This central access project manager. “Launching Service 8:30pm to speak directly with a Service “The sensor system gives that level of dig-
texted to designated responders. The er-bathrooms.php
phone number helps connect people Link so quickly would not have been Link provider: 1-888-885-8824. nity that we want to provide to everyone
to MHSU information and services in possible without everyone’s incredible
FIND MORE INFORMATION
their community. dedication and support.” AND SERVICES:
“We are pleased to support Service Link,” Service Link helps increase awareness — Island Health: Mental Health
says Jill Fisher, community access man- of and access to Island Health and com- & Substance Use Services
ager. “Our team is dedicated to helping munity-based services across the region. — BC Government: Wellbeing.gov.bc.ca
people with mental health issues and “On behalf of MHSU, I extend so much — Call Service Link: 1-888-885-8824
those who use substances navigate our gratitude for the collaboration of our
system. This phone line will go a long colleagues in making this happen!” Service Link responds to Health Canada’s
way in connecting people to the right says Keva Glynn, MHSU executive lead. 3-year exemption to the Controlled Drugs
resources in their community.” and Substances Act in BC. This exemp-
Health care plays a crucial role in
The January 31st launch of Service connecting people who use substances tion, known as decriminalization, means
Link came through the incredible with the resources they need to achieve that adults in BC are not subject to crimi-
dedication of Island Health staff in better health outcomes, including nal penalties for the possession of small
Community Access and MHSU. Their harm reduction services, overdose amounts of certain illegal drugs for per-
hard work, flexibility and collaboration prevention, addiction medicine (opi- sonal use. Decriminalization is one part
to develop the phone line, hire staff and oid agonist therapy, prescribed safer of a larger provincial strategy to reduce L to R: Evan Humphreys, Manager, Comox Valley Primary
stigma of those who use substances, Care, Dr. Charmaine Enns, Medical Health Officer, Jess
implement Service Link is a reason to supply and other medication options), Aldred and Billl Anglin, Comox Valley Healthcare Foundation
celebrate teams at Island Health. withdrawal management, and treat- increase access to care, and reduce injury
ment and recovery services. and death from a toxic drug supply.
14 Island Health magazine #IslandHealthMag spring 2023 15Nanaimo’s Car 54 Drives
Care and Connection by Glenn Drexhage
Bringing Mobile Care to Nanaimo’s People experiencing mental health and/or substance use crises are receiving enhanced
Marginalized Population by Trish Smith
services in Nanaimo, thanks to Car 54 – a full-time mental health mobile program
launched in October 2022.
A permanent mobile van aims to remove the unhoused population and the “This has been a very collaborative effort
Car 54 teams up Lianne Rear, a registered “Lianne can do an in-depth, thorough “When people are in crisis because of
barriers to quality
Constable Josh Waltmanprimary care for peo- health-care system. between the unhoused community,
and RN Lianne Rear nurse from Island Health’s Mental mental health assessment, while I look mental health or substance use chal-
ple experiencing homelessness or who the outreach team and a variety of
“Health care services have to adapt to Health and Substance Use program, after the safety concerns and the risk lenges, we want them met with care and
are marginally housed. The outreach community partners and service provid-
meet the needs of people who have with Constable Josh Waltman, an concerns and make sure everyone is compassion,” says Jennifer Whiteside,
program started in a Budget van as a ers,” said Jessy Knight, a peer support
historically experienced multiple barri- RCMP mental health liaison officer. safe,” adds Const. Waltman. Since Car 54 Minister of Mental Health and Addictions.
pilot project between Island Health’s worker who has been involved since
ers to accessing care and may have had Together, they attend urgent calls in an launched, he estimates they’ve reviewed
Mental Health and Substance Use pro- the program’s inception. “It’s exciting Nanaimo RCMP Superintendent Lisa
adverse experiences with health sys- unmarked police car to support people and acted on hundreds of client files.
gram and Primary Care Network, and the that we are making a difference with Fletcher believes Car 54 will greatly
tems,” said Amanda Lemon, manager of in crisis. This effort joins other “crisis
Nanaimo Division of Family Practice. Nanaimo’s most vulnerable population.” Sheila Leadbetter, Island Health’s enhance the Nanaimo RCMP’s overall
Mental Health and Addiction Services. car” collaborations between Island
executive director of mental health and response to mental health calls. “This
“Having the Island Health primary care “Outreach needs to be consistent, visible Health and RCMP in Duncan/North
substance use, says the partnership is initiative shows our commitment to
van is a game changer,” says outreach and feel safe for those accessing service. THE OUTREACH TEAM PROVIDES Cowichan and in South Island.
CARE TO ABOUT 400 PEOPLE A a huge success. “It assists some of our improving our response and working
nurse Jody Sawchyn. “We couldn’t treat Understanding that each person we
MONTH, WITH SERVICES INCLUDING: The goal of Car 54 is to resolve mental most vulnerable clients in distress, helps with our partners to address mental
people inside the Budget van so were chal- serve has likely experienced significant
— Wound care health crisis situations collaboratively and de-escalate crisis situations, and connects health challenges in our community.”
lenged to offer privacy and comfort. We’ve trauma and severe stigma in their life
— STI testing and treatment in the least intrusive way – which could people to resources and services.”
worked hard to be visible and build trust is essential. Learning from people with — X-ray requisitions and
include verbal de-escalation, involvement
in the unhoused community and now, lived and living experience is the only specialist referrals of friends and family to help support the
with the medical van, we are offering the way to move forward.”
— Prescriptions client, and determining if hospital care or
dignified care this population deserves.”
Peer support worker Jan Mehlenbacher — Onsite bloodwork other options are needed, such as referrals “The Car 54 project is a part of the full suite
The interdisciplinary team includes spent six years living on the streets — Harm reduction supplies, substance to community resources and supports. of services Nanaimo requires to help meet the
physicians, registered nurses, social of Surrey and Nanaimo after he use support and options for treat-
ment/withdrawal management
“We don’t overdo it if we don’t have to. needs of people experiencing mental health or
workers, mental health outreach work- was robbed when he first moved to
We try to preserve some privacy and
ers and peer support workers. A peer Vancouver. “I never want to live on the — Help with applications for supportive substance use issues.” — Nanaimo Mayor Leonard Krog
dignity,” says Rear. “It’s about trying to
support worker has lived experience streets again, but I’ve been there and housing and other Ministry supports
find the most client-centred approach –
and helps to bridge the gap between understand how it can happen,” he said. — Water and snacks
that’s my lens.”
16 Island Health magazine #IslandHealthMag spring 2023 17You can also read
