IBM Collaboration Applications on HTC Smartphones and Tablets - Mobile Social Business Ready for Your Enterprise
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IBM® Collaboration Applications
on
HTC Smartphones and Tablets
Mobile Social Business
Ready for Your Enterprise
Contents of Contents
1 INTRODUCTION .......................................................................................................................................................... 3
1.1 HTC ANDROID IS READY FOR ENTERPRISE ............................................................................................................ 3
1.2 IBM SOLUTIONS FOR MOBILE ................................................................................................................................ 4
2 COLLABORATE ........................................................................................................................................................... 5
2.1 IBM LOTUS NOTES TRAVELER ............................................................................................................................... 6
2.1.1 FEATURE HIGHLIGHTS ....................................................................................................................................... 6
2.2 IBM CONNECTIONS MOBILE .................................................................................................................................. 7
2.2.1 FEATURES HIGHLIGHTS ..................................................................................................................................... 7
2.3 IBM SAMETIME MOBILE ........................................................................................................................................ 8
2.3.1 FEATURES HIGHLIGHTS ..................................................................................................................................... 8
2.4 IBM SMARTCLOUD MEETINGS ............................................................................................................................ 10
2.4.1 FEATURE HIGHLIGHTS ..................................................................................................................................... 10
2.5 IBM LOTUS SYMPHONY VIEWER ......................................................................................................................... 10
3 MANAGE ..................................................................................................................................................................... 11
3.1 APPLICATION BUILT-IN DEVICE MANAGEMENT ................................................................................................... 11
3.2 DEVICE MANAGEMENT INTEGRATION AND COMPATIBILITY ................................................................................. 12
4 CONNECT.................................................................................................................................................................... 13
4.1 LOTUS MOBILE CONNECT .................................................................................................................................... 13
4.1.1 FEATURE HIGHLIGHTS ..................................................................................................................................... 14
Mobile Solutions for Enterprise 21 INTRODUCTION The popularity of smart mobile devices is bringing about rapid evolution in how companies run their day-to-day business. Smart devices for enterprises such as HTC Android phones and tablets with IBM mobile software empower users to conveniently access corporate information and experts from anywhere. This product combination, device and software, offers an ideal solution for enterprise organizations who are looking to extend those solutions beyond their employees’ desktops and allow them to interact, collaborate and stay on top of business while away from the office. IBM and HTC are working together to help enterprises realize the full potential of mobilizing their workforce. Additionally, IBM and HTC are collaborating to systematically address device management and security concerns commonly faced by enterprises when deploying smart devices on the Android platform. The combination of IBM mobile software and HTC Android devices address the security requirements of most corporate IT departments, so that they can confidently allow employees, with either personally owned or corporate-issued devices, to access enterprise information. This paper provides an overview of the IBM mobile solutions available for HTC Android devices and the robust capabilities available to all enterprises, including those in regulated industries such as healthcare, pharmaceutical, civilian government, banking and financial services. 1.1 HTC Android is Ready for Enterprise HTC Android is built upon layers of security that enables IBM mobile software to access corporate services and protect important data. Together, both companies offer strong encryption for data in transit, proven authentication methods for access to corporate services, and encryption for data at rest (on device). IBM mobile software such as IBM Lotus Notes® Traveler and IBM Endpoint Manager for Mobile Devices software also provides security-rich protection through the use of policies that can be set and enforced over the air. If the device falls into the wrong hands, users and IT administrators can execute a remote wipe operation to erase private information. HTC in collaboration with IBM and other partner solutions offers a comprehensive security solution that addresses fundamental concerns that many corporate IT departments have when deploying Android in a corporate environment. Mobile Solutions for Enterprise 3
1.2 IBM Solutions for Mobile Let’s talk about the solutions! This document outlines the options IT managers have when deploying and managing IBM mobile solutions on HTC Android devices in their business environment. The solutions provide a way for employees to Collaborate with one another, administrators to manage the user community and for all to reliably Connect to data and business colleagues, as summarized here: • Collaborate – The landscape of how enterprise organizations deploy and utilize business applications is changing. Collaboration through social software from mobile devices is now integral to day to day operations and success in the marketplace. Enterprises must be able to exchange e-mail, manage calendars and contacts, instant message, participate in online meetings, and efficiently access and share information with networks of coworkers, partners, and customers. This section details the IBM offerings available on HTC Android devices to address each of these core business needs. • Manage – As enterprises broaden access and deploy more enterprise applications and support an increasing number of mobile devices, concern about securing corporate data in that expanding environment also increases. This section details some of the security rich features within each offering, including examples of application and device management options, and integration/compatibility with other mobile device management solutions. • Connect – Securing the data in transit between the mobile device and enterprise intranet, as well as minimizing the impact this data has on an enterprise network is imperative for a successful deployment of mobile solutions. This section details how IBM Lotus Mobile Connect software on HTC Android devices addresses these and other core deployment needs. Mobile Solutions for Enterprise 4
2 COLLABORATE
Mobile solutions enable employees to interact and collaborate across boundaries while away from the
office. IBM mobile software enables employees to be productive anytime and anywhere with HTC
Android mobile devices. Mobile employees have the flexibility to keep in touch and work productively
in a security rich environment. IBM mobile software provides seamless integration with backend
intranet infrastructure. This is accomplished through this set of product offerings:
IBM® Lotus Notes® Traveler (PIM/e-mail)
IBM Connections Mobile (enterprise social profiles, communities, forums, blogs, wikis, etc)
IBM Sametime® Mobile (instant messaging, online meetings)
IBM SmartCloud Meetings (online meetings)
IBM Lotus Symphony Viewer (document viewer)
Traveler Connections Sametime Meetings Viewer
Mobile Solutions for Enterprise 52.1 IBM Lotus Notes Traveler
Power your social business with push e-mail that provides access to e-mail,
calendar, and contacts from your favorite HTC Android phones and tablets. IBM
Lotus Notes Traveler for Android is a mobile application that provides two-way,
over-the-air synchronization of email and PIM data
between IBM Lotus Notes Domino® servers and HTC Tailored for Android
Android mobile devices. IBM Lotus Notes Traveler is User Experience
convenient and easy to install for administrators and end users, and is a no
charge mobile offering for IBM Lotus Notes and Domino users, allowing Traveler Android
enterprises to build on their existing Domino infrastructure, extending their native application
messaging and collaboration environment to mobile devices. Mail and calendar
widgets
Customizable
notifications
2.1.1 Feature Highlights
Keep your users connected and productive with full-featured e-mail for smart
phones and tablets, while adhering to your important corporate policies and safeguarding sensitive
corporate data.
Android support: Supports Lotus Notes mobile users on Android 2.x, 3.x, and 4.x, both
through on-premise Lotus Domino or Lotus Domino Express deployments, and in the IBM
cloud with IBM SmartCloud Notes
Email: Read and compose e-mails, including Lotus Domino encrypted email
Calendar: Read, compose, and update calendar events
Contacts: Manage Lotus Notes Domino contacts
Search: Search your corporate directory to find individuals and/or groups by name
Monitor and manage user community: Single point of control to monitor the Lotus Notes
Traveler user community by username, device type and operating system version, and to allow
or deny access based on company security policies
Network optimization: Scheduled synchronization and data filtering policies to optimize
network throughput/load
Remote wipe: Support for remote wipe for lost or stolen devices - select either full wipe of a
device, or partial wipe of just Lotus Notes Traveler data
Policy enforcement: Security policies that control password length/strength specification,
option to deny access to unencrypted devices, and to prohibit camera usage
Automated client updates
Data in transit is synchronized over secure HTTPS/SSL connection
Encrypted data at rest (on device)
Mobile Solutions for Enterprise 62.2 IBM Connections Mobile
IBM Connections software is social software for business that empowers
employees to be more innovative, enabling efficient execution of business
strategies by calling upon the expertise of networks of coworkers, partners, and
customers. These networks become vibrant professional and customer communities
that help you discover information, develop and refine creative ideas, and
collaborate with the right people to achieve faster business results. With the ability
to access Connections functions from an HTC mobile device you have the capability to search the
distributed knowledge base, access experts and collaborate while away from the office.
By empowering people to easily connect with employees, partners, and customers, Connections can
help businesses, government agencies, educational institutions, and others realize the following
benefits:
Communities can be brought to bear to drive thinking and initiatives through collective action
Task execution is faster through quick access to information from an expanded professional
network
Increased efficiency and effectiveness of business processes by using existing skills discovered
through your professional network
Decisions can be made with confidence knowing they were vetted by experts across the
organization and reflect past experience
Innovative products and services can be developed using the experiences and knowledge of
communities of employees, partners, and customers
Sustainable competitive advantage can be created by leveraging innovation from across your
value chain and building stronger relationships
2.2.1 Features Highlights
Home page: Remain informed of social data updates from across the Connections services
Profiles: Quickly find the people and expertise you need
Communities: Create, find, join, and work with communities of people
Activities: Gather the documents, messages, and other information that you need to accomplish
a business objective
Files: Upload files and securely share them with others
Wikis: You and your teams can collaboratively edit content
Blogs: Present your ideas and get feedback from others
Mobile Solutions for Enterprise 7 Bookmarks: Save, organize, and share bookmarks using social bookmarking
Forums: Provide a convenient way to create an on-line discussion board where people can ask
questions, share their experiences, and discuss topics of common interest.
2.3 IBM Sametime Mobile
IBM Sametime software makes unified communications and collaboration simple.
The software platform provides rich presence, instant messaging, telephony, online
meetings, integrated audio- and video-conferencing and more to help users work
smarter and save money.
2.3.1 Features Highlights
The Sametime mobile client extends many of the capabilities available from the desktop Sametime
client to many mobile devices, including:
Person-to-person and Group chat
Text-to-speech
Photo sending and receiving
Background message notification
Corporate directory contact searching
Searching contact list by name or number
Broadcast announcements
Customizable presence status
Chat history
Viewing your contact list by groups, favorites, or all
Adding contacts and groups
Robust Business Card
Sametime browser-based meetings provide the online meeting functions with your HTC tablet:
Join Sametime meeting rooms directly from web addresses in the calendar or messaging
applications
Create new meeting rooms or search for meeting rooms by room or owner name
Mobile Solutions for Enterprise 8 View shared data and annotations by the presenter; share previously uploaded documents or
web sites in the meeting room
Access room tools, generate and view meeting reports, and change room preferences
Use the polling tool to add, edit, and send polls
Execute the end meeting feature or eject users from the room
Participate by raising or lowering your hand in the meeting room
Participate in meeting room group discussion
If you are using IBM Sametime Unified Telephony software, you also get the following:
Place calls with Sametime Unified Telephony software via the phone's dialer
Click-to-call
Receiving Sametime Unified Telephony calls
Your off-hook telephone status reflected to desktop Sametime application users
A called person's caller-id shows your Sametime Unified Telephony number, not your private
cell phone number
Control of call routing rules
Setting the preferred device for receiving SUT calls
Mobile Solutions for Enterprise 92.4 IBM SmartCloud Meetings
IBM SmartCloud Meetings is a full-featured Web meetings service, designed for
businesses of all sizes. People can quickly and confidently share information, give
presentations and demonstrate software in a security-rich environment. Practical and
affordable for today's businesses, IBM SmartCloud Meetings helps enhance team
productivity, shorten sales cycles and contain travel costs.
2.4.1 Feature Highlights
With the IBM SmartCloud Meetings app, employees can join IBM SmartCloud online meetings
directly from your HTC mobile device to take advantage of the following features:
View live shared desktop content, presentations, and documents
View the list of meeting participants
Participate in group and individual chats
Get the presenter's attention by virtually raising your hand in a meeting
2.5 IBM Lotus Symphony Viewer
With the IBM Lotus Symphony Viewer software, employees can view Open
Document Format (ODF) text documents, presentations, and spreadsheets
downloaded to your HTC device without the need for any network connection.
Launch the viewer directly from the application icon and choose an ODF file to
view, or select Lotus Symphony software when they want to view an ODF
document from another application such as IBM Lotus Notes Traveler software.
Mobile Solutions for Enterprise 103 MANAGE
The IBM mobile application highlighted in this document includes some basic enterprise required
deployment security features (e.g. encryption of any data at rest), while some also offer application
specific and/or device management capabilities (e.g. device password
policy enforcement). For enterprises with mobile device management Mobile Device Management
Options Available
requirements beyond those addressable via the built in application device
management capabilities, IBM Endpoint Manager for Mobile Devices Basic (built-in): IBM Lotus
provides a robust mobile device management solution, and includes some Notes Traveler
integration features specific to IBM mobile software. IBM mobile Advanced (COTS): IBM
applications are also compatible with other 3rd party MDM solutions. Endpoint Manager,
MobileIron, and others
3.1 Application Built-In Device Management
Here are some of the security rich capabilities available within the IBM mobile applications for HTC
Android devices.
Encryption of data in transit (through HTTPS) and at rest: Where applicable, each IBM mobile
application supports encryption of data in transit, via HTTPS, as well as ensures the appropriate
data at rest is encrypted. For example, Lotus Notes Traveler encrypts the e-mail content body
including attachments, Sametime Mobile encrypts all chat history, and Connection Mobile encrypts
all downloaded data.
Android application sandboxing: The applications take advantage of the Android application
security model, where the data is sandboxed
Device Management: Lotus Notes Traveler software provides a set of device and application
management capabilities that allow the administrator to set and enforce a variety of policy options,
customized to meet corporate requirements. Examples include:
o Require device password – configurable options include requiring an alphanumeric value,
setting a minimum length, specifying the number of times a wrong password can be entered
before wiping the device
o Screen lock – enforce max time for screen lock
o Data wipe – Support local and remote full device wipe, remote application only wipe
(partial wipe) and remote storage card only wipe
o Prohibit devices incapable of security enablement – administrators can elect, based on
company policy, whether or not to allow Android devices incapable of supporting Android
Mobile Solutions for Enterprise 11security enablement to sync with the Traveler server (e.g. pre Android 2.2 devices can be
denied access by policy)
o Prevent attachment sync – Administrators can elect, based on company policy, to not allow
Lotus Notes Traveler syncing of attachments
o External Domain validation – Require user confirmation on any e-mail to be sent to external
domain before sending
o Device approval – If policy is enabled, administrator must explicitly approve end user
device before it can access the Lotus Traveler service, and optionally specify how many
devices a user is allowed to sync before requiring approval
o Compliance detection – If a user changes a device setting to be non-compliant according to
the Lotus Traveler enforced policy, Lotus Traveler application data is wiped
3.2 Device Management Integration and Compatibility
HTC Android devices support a wide range of full mobile device management solutions, for which
IBM mobile offerings are compatible (e.g., MobileIron). Included in this support list, is the IBM
Endpoint Manager for Mobile Devices software. Endpoint Manager for Mobile Devices software
manages corporate and employee-owned HTC mobile devices that access enterprise resources. This
product can be used to manage security controls, enforce policies, detect rooted devices, report
software and hardware inventory, track location, and offer applications via an enterprise app store.
Endpoint Manager for Mobile Devices software also includes integration features specific to IBM
mobile applications, to both strengthen the set of Mobile Device Management (MDM) capabilities
offered, as well as ease overall IT MDM administration. An integration with Lotus Notes Traveler
software for example, enables selective wipe of only corporate data while leaving personal data intact.
Mobile Solutions for Enterprise 124 CONNECT IBM and HTC makes it easier for mobile workers to securely access important information across multiple networks—without interruption—so they can connect, collaborate and do business at any time from virtually anywhere. HTC Android devices support a wide range of VPN clients (e.g., Cisco AnyConnect® SSL, Android L2TP/IPSec and PPTP). As with the HTC Android device supported MDM solutions, IBM mobile applications are compatible with a wide range of VPN solutions. 4.1 Lotus Mobile Connect IBM's VPN offering for HTC Android devices is IBM Lotus Mobile Connect software. Lotus Mobile Connect software is a complete mobile and wireless security rich Virtual Private Network (VPN) solution. It creates a mobile Virtual Private Network (VPN) that can encrypt data over vulnerable wireless local area network (LAN) and wireless wide area network (WAN) connections. It integrates an exhaustive list of standard Internet Protocol (IP) and non-IP wireless bearer networks, server hardware, device operating systems, and mobile security protocols. By creating a mobile VPN, Lotus Mobile Connect goes well beyond the Secure Sockets Layer (SSL) level of security offered by other (mobile and non-mobile) products. Having been in existence as a VPN product for over a decade, Lotus Mobile Connect software was originally designed to provide a true, robust, mobile VPN solution. Unlike the high bandwidth and readily available mobile networks today, initial mobile networks were unreliable, and of high latency and low bandwidth. Lotus Mobile Connect software's end user experience is one that eases the usability of a mobile VPN, by providing features such as seamless cross network roaming, a wide variety of authentication options, and more, to address the pain points of using a mobile VPN both with mobile networks of the older generation, and those that exist today. For HTC Android devices, Lotus Mobile Connect software currently provides a 'clientless' solution for HTTP-based applications, available via a service, HTTP Access, on the Lotus Mobile Connect server. Mobile Solutions for Enterprise 13
Lotus Mobile Connect HTTP Access (client-less) Network Architecture
4.1.1 Feature Highlights
Lotus Notes Traveler, Sametime mobile, Connections mobile software, and SmartCloud
Meetings offerings - all support HTTP as the transport protocol, making each compatible for
use with the Lotus Mobile Connect clientless solution on HTC Android devices
No required installation of client software.
Single Sign On: Lotus Mobile Connect Gateway + application authentication
Distributable and scalable architecture
Reduction of mobile transmission costs and lower connection fees through data optimization
functionality
Configurable to run simultaneously with Lotus Mobile Connection client VPN sessions
Security Rich:
Uses same strong authentication and encryption algorithms as the full Lotus Mobile Connect
VPN client
Encryption algorithms isolated into a FIPS 140-2 certified cryptographic module
Contains the latest secure SSL/TLS ciphers and industry standard authentication mechanisms
Two way certificate validation available for additional layer of trust
IBM Product Specific Integration Examples:
Mobile Solutions for Enterprise 14 IBM Lotus iNotes: Special handler for Redirector (support for multiple iNotes server in single
HTTP-AS definition). Support for other user’s mail, and embedded Sametime functions.
Recognition of specific iNotes logout sequence
Sametime mobile: Identification of Sametime traffic, setup of special stream handler for
performance
Lotus Notes Traveler: Recognition of Traveler URLs, induces application of data flow
optimizers and HTTP header tags. Previous password recognition (prevent Lotus Mobile
Connect server lockout). Single URL configuration for multiple Traveler servers (planned, but
plans are subject to change).
Connections mobile: Reverse proxy like capability to support URL-rewriting (planned, but
plans are subject to change).
Mobile Solutions for Enterprise 15IBM Corporation 2012. All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino and Sametime are all trademarks of International Business Machines Corporation in the United States, other countries, or both. Android is a trademark of Google Inc. Other company, product, or service names may be trademarks or service marks of others. Copyright © 2012 HTC Corporation. All rights reserved. HTC, the HTC logo, and the HTC quietly brilliant logo are trademarks of HTC Corporation. For more information visit: www.htcpro.com/ Mobile Solutions for Enterprise 16
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