HUMBERSIDE POLICE FORCE MANAGEMENT STATEMENT SUMMARY - AUGUST

 
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HUMBERSIDE POLICE FORCE MANAGEMENT STATEMENT SUMMARY - AUGUST
HUMBERSIDE POLICE
FORCE MANAGEMENT
STATEMENT SUMMARY
     AUGUST 2019
HUMBERSIDE POLICE FORCE MANAGEMENT STATEMENT SUMMARY - AUGUST
FOREWORD                                                       FORCE MANAGEMENT STATEMENT SUMMARY                  FOREWORD                                                       FORCE MANAGEMENT STATEMENT SUMMARY

FOREWORD
                                                                                                                   With a focus on workforce planning, and effective        Whilst emerging local, regional and national policing
                                                                                                                   short and medium term financial management, the          challenges, along with the uncertainties surrounding
                                                                                                                   force has also been able to embark on the largest        future funding, will continue to present challenges, I am
                                                                                                                   recruitment drive in its history. 492 new police         confident that with a capable, proud and optimistic

FROM THE CHIEF CONSTABLE                                                                                           officers haven joined the force in less than two years
                                                                                                                   and these officers are now trained and providing a
                                                                                                                   significantly enhanced service to our communities.As
                                                                                                                                                                            workforce that is displaying increased pride and
                                                                                                                                                                            commitment, we will continue to improve the
                                                                                                                                                                            confidence and trust of our communities in Humberside.
                                                                                                                   the nature of crime and the use of technology
                                                                                                                   continues to evolve, we have also invested in the use
When I took over as Chief Constable in 2017, I set       This year, Humberside Police have achieved a              of mobile devices and Body Worn Video for our staff.
out an ambitious plan to quickly improve the             “GOOD” grading in the 2019 PEEL inspection. This          These continue to assist our officers and PCSOs to
force and the quality of service provided to our         is coupled with consistent feedback from local            remain in their communities for longer and
local communities.                                       communities, partners and other stakeholders              undoubtedly provide current and future opportunities     Lee Freeman
                                                         that they have started to feel these improvements         as we continue to invest in our core systems to          Chief Constable,
                                                         in the attitude of our staff and the services we          provide digital options as to how the public can         Humberside Police
                                                         are providing.                                            engage with us. We have also invested in mobile
                                                                                                                   kiosks to enable staff to quickly triage mobile
                                                         However, I wish to make it clear that there is            telephones and computers for evidence and this has
                                                         absolutely no complacency within the force and we         significantly reduced the waiting times for the
The key enablers to achieve this were                    recognise that there remains much more that we            forensic investigation for all offences.
identified as:                                           can do.
                                                                                                                   With a view to the future, we continue to work with
•   Re-connecting  with   our       staff,               I remain committed to ensuring that we continue to        academia, partners and businesses to share data,
    communities and partners                             develop a culture of continuous improvement and           introduce new technologies such as artificial
                                                         provide our communities with a consistent track           intelligence and improve our ways of working for the
•   Providing  leadership    that    is                  record of “GOOD” inspection gradings.                     benefit of our communities.         We have also
    engaged and trusted by our staff
                                                                                                                   successfully secured £1m of government funding to
•   Ensure that our people feel valued                   To achieve this, we are constantly looking at our         develop innovative solutions with our local partners
    and genuinely supported to deal                      systems, processes and feedback from our communities      in North East Lincolnshire in how we tackle child
    with the pressures of their roles                    and victims, and to this end, we have commenced a         criminal exploitation.
                                                         forcewide public consultation programme called
•   Ensure that change will be
                                                         Humber Talking. This sees us visiting and speaking to
    managed differently – described as
                                                         every household in our force area to identify what
    bottom up in approach
                                                         their needs are and how our communities feel we are
•   Provide clarity of purpose for the                   performing. This approach is at the heart of our local
    force that is underpinned by an                      policing offer to all our local communities – being
    agreed set of values and behaviours                  able to influence the local policing priorities that
                                                         their teams focus on and recognising that one size
                                                         does not fit all in relation to the socio, economic and
                                                         diverse nature of our region.

                                                         We have also been carefully listening to what our
                                                         staff say they need to perform to the standards that
                                                         we have been setting. Our shift pattern changes have
The vision and objectives, as developed with our staff   already achieved a more accurate alignment to
and set out in our Plan on a Page, are now well          demand, as well as offering a better work life balance
embedded and have been further supported by              for our staff.
sergeant, inspector and police staff supervisor
leadership pledge days which I personally led.           As part of our force wellbeing programme, we
                                                         have also introduced more effective support to
The significant improvements in both performance,        those injured or traumatised by abnormal events
morale and public trust and confidence that              and via a comprehensive wellbeing plan and local
the force have achieved over the last two years have     wellbeing boards, I have personally invited our staff
been hard earned. They have been underpinned             to hold us to account for providing them with the
by a sustained focus on supporting our staff to          support they need. This delivery includes healthy
consistently    identify,  assess     and   manage       eating options and the re-introduction of gyms,
vulnerability, improve the standards and quality         with results from the annual Police Federation
of their investigations and provide more positive        wellbeing survey highlighting Humberside Police as
criminal justice outcomes for victims.                   the most improved force for officer morale along
                                                         with significant and sustained improvements in our
                                                         sickness absence rates.

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HUMBERSIDE POLICE FORCE MANAGEMENT STATEMENT SUMMARY - AUGUST
FOREWORD                                                        FORCE MANAGEMENT STATEMENT SUMMARY

FOREWORD
FROM THE POLICE AND CRIME
COMMISSIONER
I am pleased to receive this second Force               as one of the best, if not the best, in the country,
Management Statement (FMS), which I will be             and neighbourhood policing is now back at
using to help assess progress toward my Police and      the core of policing delivery and morale is
Crime Plan outcomes. It continues to provide vital      improving hugely.
context about Humberside Police, its demands in
the coming years and how it will cope with them,        I’m proud of the journey the force has undertaken
how it will reduce the gap between those                so far to improve its performance so substantially in
demands and future capability, and how it will use      such a short period of time, but I will never be
the money provided by Government and,                   satisfied it is as good as it can be and my ambition
increasingly, local people.                             for this area remains high. This FMS outlines what
                                                        the force intends to focus on in the coming years to
In last year’s FMS I stated that the force were         ensure it meets the demands and complex
grasping the challenge to improve and were clearly      challenges of modern policing. On behalf of the
on a journey. At that time, I was witnessing a new      communities in this area that deserve the best, I will
and growing confidence and belief within the force      work with the Chief Constable to ensure the
and in those that interacted with it. I said that it    improvements made are sustainable and that we
was important for the force to build a momentum         move forward together towards excellence.
of improvement that was sustainable.

What I have witnessed in the last 12 months is a        Keith Hunter
huge amount of effort by staff and officers into        Police & Crime Commissioner,
transforming the performance of the force. The          Humberside Police
recent HMICFRS inspection (May 2019) highlighted
a landmark accomplishment, with the force
receiving a grading of “GOOD” in every area and
sub-area in which they were inspected.

This turnaround over a relatively short time frame
highlights the leadership shown by the Chief
Constable Lee Freeman and his team.

This FMS therefore provides a turning point for the
force and I believe it is worth reflecting where they
were three years ago when I was elected.
Community policing decimated, a failing 101
system, the lowest staff morale in the country and
communities feeling abandoned by a shrinking
force failing to utilise its resources efficiently or
effectively. A lot of tough decisions were needed
and have been taken.

The force now has a completely new leadership
team and over 400 more officers. They have bucked
the national trend by getting officers back into
unused police stations and not one existing
operational base has closed since 2016 without
being replaced. The 101 service is now recognised

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HUMBERSIDE POLICE FORCE MANAGEMENT STATEMENT SUMMARY - AUGUST
FINANCIAL SUMMARY                                               FORCE MANAGEMENT STATEMENT SUMMARY                HUMAN RESOURCES                                               FORCE MANAGEMENT STATEMENT SUMMARY

FINANCIAL SUMMARY                                                                                                 HUMAN RESOURCES
Our financial planning has two key elements – a           We have a capital investment programme of £70m          Our people need to be competent, confident and          confidently report, record and own the direct
Medium Term Resourcing Strategy and a savings plan.       for the next six years and includes our new custody     committed in order to deliver a policing service that   linkages to business demand, financial management
                                                          suite and station in Grimsby, and a new building at     achieves our vision and operates in line with our       and future planning with senior leaders across the
The Medium Term Resourcing Strategy is formulated         Melton to accommodate our Force Control Room            values to sustain performance and prepare us for the    force. This contributes to a positive culture in which
by the Chief Constable and the Police and Crime           with better technology and space for our Specialist     challenges ahead.                                       people are engaged, developed and supported to
Commissioner and is reviewed regularly to ensure any      Crime teams. Both of which should deliver better                                                                deliver better services to the public. This workforce
significant changes to income from grants or              services and efficiencies. We continue to build our     Human Resource (HR) is integral to the delivery of      data and intelligence in turn drives the development
significant spending is taken into account. It provides   relationships with Humberside Fire and Rescue and       policing in Humberside and has a clearer                of the workforce plan and HR functional activity.
chief officers with a clear understanding of our          have a joint venture company for fleet maintenance      understanding of force priorities.     Our five year
projected income and expenditure so that they can         and a joint service for estates management.             Strategic Workforce Plan covers all aspects of HR and   The HR function works closely with senior managers
make financial decisions about investments in people,                                                             our key priorities are taken from the national          to ensure the force has strategic oversight of all
buildings, technology and equipment. Some of the          Our savings plan has been revised and identifies a      workforce transformation plan to deliver the Policing   workforce issues so that demand and capacity can be
recent funding allocation include an accelerated          realistic and deliverable programme to deliver £15m     Vision 2025. It is supported with data and              aligned to predict and plan HR activity more
recruitment of police officers, investments in            of savings over the next five years. This takes into    intelligence which provides clarity around our          effectively. It is co-located at headquarters to provide
CONNECT, mobile devices, mobile kiosks to enable          account our predictions of precept and pay awards.      resourcing position, skills and capabilities and our    access and strategic links to finance to ensure
speedy assessment         of mobile telephone and                                                                 future pipeline. This information allows us to          planning and vacancy management is optimised.
computer evidence, and Body Worn Video for front
line staff. We are also investing £400k in training our
staff to deliver even better services to the public.

                                                                                  We are pleased to have been
                                                                                   given a £1m grant this year
                                                                                   to enable us to innovatively
                                                                                  investigate and support child
                                                                                      exploitation alongside
                                                                                   statutory and other partner
                                                                                             agencies.

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HUMBERSIDE POLICE FORCE MANAGEMENT STATEMENT SUMMARY - AUGUST
CORPORATE DEVELOPMENT                                        FORCE MANAGEMENT STATEMENT SUMMARY                 CORPORATE COMMUNICATIONS                                      FORCE MANAGEMENT STATEMENT SUMMARY

CORPORATE DEVELOPMENT                                                                                           CORPORATE
Our Corporate Development Department drives the
organisational development of the force, focussing
                                                       In line with our ethos of continuous improvement,
                                                       over the last 12 months, the department has been
                                                                                                                COMMUNICATIONS
on the role that the key functions of organisational   going through a period of formal transition to ensure
change and continuous improvement; demand              it becomes fit for purpose to provide the necessary
                                                                                                                Through the development of the force-wide               and respond to the needs of the organisation at both
management; performance management and                 support to the journey of continuous improvement.
                                                                                                                communications and engagement strategy and by           a daily operational level, as well as longer term level.
information compliance.                                A key element of this transition has been a refocus on
                                                                                                                working with all commanders and heads of                In 2018 we launched Humber Talking. This is a force
                                                       the department to improve the effectiveness and
                                                                                                                departments we have distilled four key priority         wide initiative to actively listen to the people in our
The focus of the departments own review has been       efficiency of key processes and systems such as the
                                                                                                                messages from our Plan on a Page to form our key        communities in order to influence our priorities so that
on improving the capacity and capability of our        Corporate Efficiency and Continuous Improvement
                                                                                                                communications programmes. These programmes             we can help to create safer and stronger communities.
current assets to ensure the department can provide    Programme. Another strand is supporting the
                                                                                                                are long-term, multi-channel and are delivered
the quality and breadth of professional services       alignment of resources to demand with work such as
                                                                                                                across the whole force. They are focussed on the        Officers and PCSOs are knocking on every door in the
required to meet the needs and demands of the          the Response Profiler, Wards Based Needs Analysis,
                                                                                                                messages we most want the public to feel, think,        force area to ask residents what is good about where
force and this is due for implementation over the      and Operation Insight, as well as improving our
                                                                                                                know and say about Humberside Police in order to        they live and what issues they would like to be
coming months and years.                               monitoring of performance through a Corporate
                                                                                                                help us achieve our operational outcomes and build      addressed. This information is used by neighbourhood
                                                       Assessment Framework.
                                                                                                                public trust and confidence.                            teams to influence their priorities. It is also shared
                                                                                                                                                                        with partners for holistic problem solving, and
                                                                                                                Recognising that colleagues across the organisation     corporately for demand and business planning. Our
                                                                                                                need to share other information with each other, we     communications plan has focussed on supporting
                                                                                                                facilitate easy to use, self-service communications     awareness of the survey as well as feeding back to the
                                                                                                                channels such as HumberNET and Weekly News. We          public what we’ve done as a result of the feedback.
                                                                                                                also provide support to those needing to
                                                                                                                communicate more widely across the organisation,        When asked to score the force out of five against the
                                                                                                                through the provision of template communications        statement ‘I feel confident that Humberside Police
                                                                                                                plans and expert advice.                                would be there if I needed them’ 62% scored four or
                                                                                                                                                                        five. This provides us with a useful and statistically
                                                                                                                As well as these overarching long-term plans, our day   valid starting point for measuring public trust and
                                                                                                                to day priorities are also influenced through a range   confidence and will underpin the communications
                                                                                                                of meetings. This helps the department understand       and engagement strategy.

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HUMBERSIDE POLICE FORCE MANAGEMENT STATEMENT SUMMARY - AUGUST
FINANCE & BUSINESS SUPPORT SERVICES                              FORCE MANAGEMENT STATEMENT SUMMARY               PROFESSIONAL STANDARDS DEPARTMENT                               FORCE MANAGEMENT STATEMENT SUMMARY

FINANCE & BUSINESS                                                                                                PROFESSIONAL STANDARDS
SUPPORT SERVICES                                                                                                  DEPARTMENT
Finance and Business Support (F&BS) delivers Business      Since the last FMS report our four separate business   Our role is to prevent staff from breaching the           reducing the time taken to conduct investigations. In
Services, Financial Services, and Management Accounting.   centres and the finance unit were amalgamated. This    Standards of Professional Behaviour through               advance of the new legislation for the management
We aim to provide efficient and effective finance          was following the recommendations of a review          education, reduce the number of complaints and            of public complaints and misconduct, we have
systems to support operational policing. We support        undertaken using Ernst & Young’s Strategic             allegations from the public, proportionately              embraced the spirit and ethos of the legislation by
management of change to ensure the budget, and             Partnering Review methodology including priority       investigate complaints and allegations of misconduct,     moving to a more learning based service.
medium term resource plan, responds to changing            based budgeting. The recommendations of the            assess and identify the corruption threats facing the
demands in policing, which encourages best practice        review resulted in finance and business support        force, and maintain a fully vetted workforce              We have recently increased our establishment of
in financial management. We also aim to do this with       being divided into three teams. These teams have                                                                 officers in the Anti-Corruption Unit and invested in
lowest cost quartile of all forces.                        also moved to our headquarters which helps             This year the Joint Ethics Panel and Business Integrity   technology to enable us to more effectively and
                                                           strategic working with key areas of business such as   Panel became embedded as part of the force’s              proactively monitor the behaviour of our workforce.
                                                           HR and Corporate Development and access to             legitimacy work. We also have key messages around         We also conduct random drug tests, integrity testing
                                                           chief officers.                                        culture, values and behaviours by embedding a             and encourage officers and staff to report concerns
                                                                                                                  preventative approach to professional standards. We       about colleagues.
                                                                                                                  continue to do this and to support a learning culture
                                                                                                                  with the greater use of Unsatisfactory Performance        The Vetting Unit continues to be extremely busy and
                                                                                                                  Procedures (UPP), rather than misconduct in               productive. The recruitment of student officers
                                                                                                                  appropriate cases.                                        continues at a significant pace which has increased
                                                                                                                                                                            the demand on this function. The unit is still one of
                                                                                                                  In the last year we have targeted our activity to         the best performing in the country and the force is
                                                                                                                  reduce the time taken to record and manage public         fully vetted to national standards.
                                                                                                                  complaints. In addition there was improved oversight
                                                                                                                  of misconduct investigations with a focus on

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HUMBERSIDE POLICE FORCE MANAGEMENT STATEMENT SUMMARY - AUGUST
LEGAL SERVICES                                                    FORCE MANAGEMENT STATEMENT SUMMARY               INFORMATION SERVICES                                              FORCE MANAGEMENT STATEMENT SUMMARY

LEGAL SERVICES                                                                                                     INFORMATION SERVICES
Humberside and South Yorkshire Police have a                case management system, IKEN, continues to be          Information Services (IS) provide Information and           We are working on a new structure aligned to the
collaborative Legal Service with staff located in both      deployed allowing the team to monitor workloads,       Communications Technology (ICT) services jointly to         new strategy; this will address the recent
forces. We collectively cater for the full range of legal   demand and output and allowing staff to work           Humberside Police and South Yorkshire Police. We            introduction of some significant systems to support
services to be provided to the Chief Officer Group and      flexibly and efficiently. Agreement has also been      strive to use and manage our resources effectively          criminal justice, public contact management,
all police officer and staff as well as The Office of the   reached with West Yorkshire Legal Services to          and develop our capability within our discipline,           ongoing developments for mobile systems and
Police and Crime Commissioner (OPCC). The variety           recruit a collaborative commercial lawyer into their   which can be challenging in respect of staff retention      continue our journey to the cloud for systems such as
of expertise allows specialist advice to be given           Commercial Hub who will provide legal advice to        and capacity to meet our demand.                            our Enterprise Resource Planning (ERP) platform.
regardless of where the officer or member of the            all three forces, thereby increasing our capacity
legal team is based or where the client instruction is      and capability.                                        Having completed the previous five-year strategy, we        To cater for the increased level of activity and
received from.                                                                                                     are transitioning to a new four-year strategy designed      complexity we have introduced a major incident
                                                            We are acutely aware of the need to provide an         to maximise the investment made in our new core             resolution process and significantly fine-tuned our
The team is working towards accreditation for the           efficient and effective service. With strong active    systems. A key element to this is the ability for true      approach to change; both of which are improving
Law Society’s gold standard for excellence in legal         management of all our fees and claims settlements      agile working to provide an enhanced service to the         confidence in our ability to manage the
practice management and client care in 2019. This           we have saved a significant amount of money.           public and to maximise the value from the large             infrastructure. There is presently a review of IS to
will enhance a flexible and supportive framework,                                                                  volumes of data we collect in order to provide real         ensure the best structure, culture and focus is in
effectively manages risk and enhance client care. This      Humberside demand during 2018 has increased by         time reporting and predictive analytics using               place to deliver the ambitious improvements the
directly links to our Plan on a Page.                       33%. This extra work puts pressure on the staff        artificial intelligence. We have increased our focus on     force wants to undertake.
                                                            however this is being monitored and managed with       improving the customer experience by better
Since the last FMS, new staff have been appointed to        plans to use external providers in times of peak       consultation, engagement and the use of technology
fulfil vacancies including legal officers, an               demand. Internal efficiencies and management will      to provide self-service or automation for tasks that
employment lawyer and a practice manager. The               mitigate some of this risk.                            currently require customers to wait for assistance.

                                                                                                                   INFORMATION COMPLIANCE
                                                                                                                   Information Compliance service is provided in force.
                                                                                                                   It is anticipated that the overall demand in requests
                                                                                                                   for information under both Data Protection and
                                                                                                                   Freedom of Information will continue to increase.
                                                                                                                   Whether the rate of increase will continue at the
                                                                                                                   same rate is difficult to predict though we anticipate
                                                                                                                   the increase is indicative of a ‘spike’ immediately
                                                                                                                   after the introduction of GDPR and will be
                                                                                                                   manageable. A significant pressure for preparation of
                                                                                                                   evidential Body Worn Video footage will reduce
                                                                                                                   significantly once the technical solution DEMS 360 is
                                                                                                                   fully introduced in 2019.

                                                                                                                   The Disclosure Barring Service have forecast we will
                                                                                                                   receive an increase in cases by 5,000 over 2019/20.
                                                                                                                   DBS have indicated that central funding will be
                                                                                                                   provided to increase staff once the forecast is verified.

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HUMBERSIDE POLICE FORCE MANAGEMENT STATEMENT SUMMARY - AUGUST
ESTATES                                                      FORCE MANAGEMENT STATEMENT SUMMARY                VEHICLE FLEET                                                    FORCE MANAGEMENT STATEMENT SUMMARY

ESTATES                                                                                                        VEHICLE FLEET
Estates services are managed and delivered through     A Joint Estates Strategy and Asset Management Plan      Fleet services continue to be delivered by our joint       Performance of the ESFM fleet support services
a Joint Estates Service (JES) with Humberside Fire &   is under consultation for adoption by April 2020. The   venture company; Emergency Services Fleet                  remains good with vehicle availability being
Rescue Service (HFRS), as part of our collaboration    Joint Estates Service is delivering a comprehensive     Management Limited (ESFM), which we operate with           maintained above target. Fleet services are being
agenda. The JES is responsible for strategic estate    range of services across 62 Police and 34 Humberside    Humberside Fire & Rescue Service. Our aim is to            delivered within budget with productivity gains
and property management, and includes most             Fire and Rescue Service properties. There is an         ensure that the right vehicles are available when          being provided.
Facilities Management services (FM), including         ongoing focus on rationalisation of the estate and      needed, at the right place, cost effectively, and in the
building security access, grounds and landscaping,     environmental improvements to support policing          required numbers.                                          Collaborative fleet support arrangements with
cleaning, waste and recycling, driver handypersons,    services delivery. Collaborative use of the estate is                                                              partner organisations are being maintained by ESFM
and catering and furniture. We also ensure we have     well advanced, with more to do. Estate data and         Our fleet strategy uses technology and systems to          which support the use of the most effective, flexible
‘fit for purpose’ accommodation to meet current and    management processes will be improved through           make better, evidence based decisions that will            and efficient means of service delivery available.
future operational demands.                            the full use of the new asset management system.        improve the effectiveness and efficiency of the fleet
                                                                                                               and how it is deployed. ESFM remain committed              The potential for supply chain disruption arising from
                                                                                                               to being accessible to fleet users, engaging with          Brexit has been anticipated and this is being
                                                                                                               them to understand and prioritise their needs              managed by ESFM as a business risk and coordinated
                                                                                                               to support them effectively to meet the demands of         with our Brexit Impact Working Group.
                                                                                                               our communities.

                                                                                                               Operational efficiencies in the ESFM fleet support
                                                                                                               service will save both services £56.8k per annum from
                                                                                                               2019 by bringing the two services together.

                                                                                                               Fleet and capital investment requirements have been
                                                                                                               reconfigured in consultation with vehicle users to
                                                                                                               increase armed response vehicles and dog cars that
                                                                                                               will be funded from within the existing capital
                                                                                                               budget. The evaluation of cell-cars has commenced
                                                                                                               with two vehicles having been purchased and
                                                                                                               deployed to gather officer feedback.

                                                                                                               The collaborative procurement of a vehicle
                                                                                                               telematics solution with South Yorkshire Police has
                                                                                                               been completed. This provides utilisation data and
                                                                                                               driver feedback.

                                                                                                               A replacement fuel management system that is
                                                                                                               compatible with that operated by Humberside Fire &
                                                                                                               Rescue Service has been procured and installed. This
                                                                                                               will save £8.7k in police revenue cost each year and
                                                                                                               make it possible to share fuel sites with the fire
                                                                                                               service, commencing with them accessing our petrol
                                                                                                               storage facilities and then vice versa.

                                                                                                               Current demand has increased on that experienced
                                                                                                               in 2017 although it remains within the demand
                                                                                                               profile expected on average. ESFM remains
                                                                                                               appropriately resourced to meet demand in terms of
                                                                                                               both staff and equipment.       Any unanticipated
                                                                                                               demand will be met by using the collaborative
                                                                                                               support arrangements that are in place.

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HUMBERSIDE POLICE FORCE MANAGEMENT STATEMENT SUMMARY - AUGUST
RESPONDING TO THE PUBLIC                                   FORCE MANAGEMENT STATEMENT SUMMARY   RESPONDING TO THE PUBLIC         FORCE MANAGEMENT STATEMENT SUMMARY

RESPONDING TO THE PUBLIC
We communicate with the public in a number of                                                                              Our uplift in police officer numbers, and a more
ways. Much of this is handled in our Force Control                                                                         demand led shift pattern means we have better
Room who continue to handle around half a million                                                                          capacity to respond and attend those calls for service
calls each year. We also communicate via traditional                                                                       needing a police presence which we monitor
face to face interaction, through social media                                                                             through attendance time data. As our new recruits
conversations and emerging digital services such as                                                                        become able to independently patrol and become
the My Community Alert messaging scheme.                                                                                   more effective alongside digitally enabled devices
                                                                                                                           we predict this will further improve. We undertake
Emergency and 101 calls have increased slightly in                                                                         routine checks on productivity and continually look
the past two years in line with national demand                                                                            to improve our processes to be able to deal more
trends. The proportion of calls involving vulnerable                                                                       efficiently with calls for service.
people and complex needs has increased too and
this often means the call takes a little longer. Despite                                                                   We constantly review our officer resourcing based on
the increases in volume and call complexity we have                                                                        our ever evolving demand modelling where we have
improved our performance, abandoning fewer 101                                                                             categorised our ward areas in terms of demand. Our
calls than previous years, and we have increased the                                                                       early intervention teams are placed within the five
service levels of our 999 calls.                                                                                           wards of the highest demand, with a view to long
                                                                                                                           term outcomes. We have balanced our numbers of
We have implemented Queue Buster technology –                                                                              officers and PCSOs depending on demand
which means we can level peak demand periods by                                                                            maintaining a presence in more rural areas to ensure
having a call back facility for non-emergency calls.                                                                       we reassure the public there. We have re-opened a
This helps us manage workloads and provides a                                                                              police station at Hedon based on demand data and
better service for the public. It also means our                                                                           public feedback.
demand is a true demand and not represented calls,
helping us understand our service demands better
and plan for the future. Our Force Control Room is
now a data rich environment enabling managers to
respond quickly to fluctuations and resolve issues.

Many of our calls for service are domestic abuse and
mental health related. To provide the best and timely
service to officers and victims we have redesigned
our service and have specialist officers and mental
health counsellors and Independent Domestic
Violence Advisors (IDVA) in the Force Control Room.

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HUMBERSIDE POLICE FORCE MANAGEMENT STATEMENT SUMMARY - AUGUST
WELLBEING                                                       FORCE MANAGEMENT STATEMENT SUMMARY                PREVENTION AND DETERRENCE                                      FORCE MANAGEMENT STATEMENT SUMMARY

WELLBEING                                                                                                         PREVENTION AND
We recognise that our workforce is our most valuable
asset, and our people are crucial to our ability to be
                                                          The key area identified for continued development is
                                                          the way individuals are supported to take personal
                                                                                                                  DETERRENCE
able to realise our vision. A People Strategy is being    responsibility for their own wellbeing. We recognised
developed to coincide with the delivery of HR             there are two areas affecting wellbeing and
                                                                                                                  Prevention and deterrence cuts across all areas of the   Crime, like other areas of the country, has increased
Services as part of the separation of our collaborative   effectiveness; the work demands placed on
                                                                                                                  force and remains a key function of policing. Local      overall by 12% in the last year. Much of this increase
HR arrangement with South Yorkshire Police.               individuals and the impact of personal demands. We
                                                                                                                  commanders have responsibility for delivery and are      is in violent crime and is largely explained by changes
                                                          are adopting a number of initiatives to encourage
                                                                                                                  supported by teams in operational policing, early        to recording rules. Demand peaks at weekends and
In 2018, the Chief Constable instigated a review of       staff to take personal responsibility such as Back up
                                                                                                                  intervention and community safety, as well as            evenings, which also coincides with our high
wellbeing and invested in a temporary team to             Buddy, wellbeing rooms, a financial advice hub, gyms
                                                                                                                  proactive, crime reduction and alcohol and firearms      demand times, remains a challenge, particularly in
undertake this piece of work. Many of the reviews         and healthy eating options. Forums where staff raise
                                                                                                                  licensing teams. Teams are also supported by             summer. Whilst we limit leave during high demand
recommendations are being managed by the Well             issues such as at Staff Voice, through The Forum and
                                                                                                                  well-established partnership groups including            periods we will continue to explore creative
Together Board chaired by the Chief Constable. The        surveys and at Chief Constable Pledge Days, show a
                                                                                                                  Multi-Agency Public Protection Arrangements              resourcing and efficiency solutions if demand
proposals regarding changing the wellbeing                positive response.
                                                                                                                  (MAPPA), Multi-Agency Risk Assessment Conferences        continues to rise as predicted. We remain concerned
resources to deliver the new service model will be
                                                                                                                  (MARAC) and Community Safety Partnership boards          that reductions in commissioned services/third
identified as part of the HR Service collaboration
                                                                                                                  (CSP). We also work in partnership with statutory        sector provision may limit our ability to sign-post
separation plans. The team involved in the wellbeing
                                                                                                                  agencies across the four local authority areas.          people to the help they need. We have seen a
review were recognised with a highly commended
                                                                                                                  Each CSP produces an intelligence led community          reduction in traditional crime types of burglary and
certificate at the inaugural national Police Wellbeing
                                                                                                                  safety plan focussed on delivering the key objectives    theft from motor vehicles, with new and emerging
Service Oscar Kilo Awards in March 2019.
                                                                                                                  of the Police and Crime Plan, our Plan on a Page         modern day crimes increasing. Antisocial behaviour
                                                                                                                  and partner operational delivery plans. Our Local        trends have stabilised in the last year.
Following the review, in early 2019, we initiated a
                                                                                                                  Policing Blueprint details our approach and
piece of work to update our understanding of
                                                                                                                  ethos within the traditional policing pillars, of        We are also exploring predictive policing methods
wellbeing. The refreshed Blue Light Framework
                                                                                                                  neighbourhood policing, patrol and CID. In support       with help from academics locally, and are renewing
self-assessment showed that improvements have
                                                                                                                  of our blueprint there are a number of plans             our focus even more on crime prevention activities.
been made in areas such as absence management
                                                                                                                  such as early intervention, engagement and patrol        We have two place based pilots – one is looking at
and creating the right environment. It also showed
                                                                                                                  operating procedures.                                    improving our response to children in care settings
significant work has been undertaken to support
                                                                                                                                                                           with support and early intervention.
mental health in the workplace, and strong
                                                                                                                  Our territorial policing is now split into Northbank
leadership relating to wellbeing.
                                                                                                                  (Hull and East Riding of Yorkshire) and Southbank
                                                                                                                  (North and North East Lincolnshire). Since our last
                                                                                                                  FMS we have invested heavily in increasing the police
                                                                                                                  officer establishment within patrol and CID
                                                                                                                  functions. Neighbourhood policing is currently
                                                                                                                  undergoing transformation to a place based model
                                                                                                                  in collaboration with key strategic partners and
                                                                                                                  community groups.

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INVESTIGATION                                                   FORCE MANAGEMENT STATEMENT SUMMARY                 MANAGING OFFENDERS                                                                     MANAGING OFFENDERS

INVESTIGATION                                                                                                      MANAGING OFFENDERS
Tackling and investigating crime is a key strand of our   is currently going through a period of significant       The management of Registered Sex Offenders                three years, with safeguards to ensure adequate
work and investigation demand is increasing and is        transformational change in particular digitalisation     (RSOs), and those offenders that fall under the           monitoring is in place to identify any change that
likely to increase a further 9% in the next three to      of processes, codes for crown prosecutors, and           MAPPA process, are managed centrally through the          could potentially increase the offender’s risk.
four years. Presently around half of all crimes           potential changes to low level sentencing which may      Management of Sexual Offenders and Violent
recorded are allocated for further investigation. There   affect police demand.                                    Offenders Unit (MOSOVO) within the Protecting             The demand around managing offenders has
are challenges in detective and investigative capacity                                                             Vulnerable People Unit (PVP).                             significantly increased over the last five years and is
which is a national issue. In response to this we have    The Criminal Justice Unit workload is shared                                                                       predicted to continue to increase. In particular the
developed a detective resilience plan and we have a       between a centralised disclosure function based in       In keeping with our place based philosophy, the           predicted increase in offences and offenders
continuous improvement approach to investigation.         Hull and Grimsby. Dedicated disclosure officers are      MOSOVO      Unit    has  recently  realigned the          relating to sexual crime and risk, coupled with our
The establishment of divisional Crime Management          experts in their field and are encouraged to study       allocation of offenders to staff to manage on a           proactive approach to addressing these crimes, will
Units (CMU) since our last FMS, has created               and attain the Chartered Institute of Legal Executives   geographical basis.                                       generate an outcome of more offenders that are high
significant efficiencies in the initial investigation,    qualification to professionalise this important                                                                    harm in nature.
screening and allocation of crime. We currently           evidential standard.                                     Historically, a static risk assessment process was used
allocate 45% of all crimes for further investigation.                                                              to categorise the risk posed by an RSO called Risk        Historically Humberside has always had a
                                                          Forensic services for Humberside are supplied by the     Matrix 2000 (RM2K). This is now combined with a           disproportionately high number of RSOs. This is
Custody demand is predicted to remain fairly              Regional Scientific Support Services (RSSS). All staff   dynamic Active Risk Management System (ARMS)              thought to be due to a combination of reasons which
consistent in the longer term, maintaining the            are employed by the lead force; West Yorkshire           assessment to produce a more comprehensive                are linked to a higher number of sex offences
reductions of children in custody and S136 Mental         Police. The RSSS delivers the fingerprint bureau, DNA    assessment of risk level. Whilst this increases the       including having areas of high deprivation and also
Health Act detainees, and an increase in the use of       recovery laboratory, imaging, CCTV, exhibit handling,    quality of the risk assessment process it has created a   coastal resorts within the force area that have tourist
voluntary attendance. The reduction in the use of bail    forensic intelligence and the control room (which        capacity issue as ARMS is a lengthy process. We are       links to the wider Yorkshire region. The continuing
is creating increased risk as increasingly more           manages requests from police control rooms for           making constant progress in the completion of our         success of our PVP, Internet Sex Offenders Team
detainees have significant health concerns, drug and      Crime Scene Investigation (CSI)). CSIs are locally       ARMS assessments, prioritising those offenders who        (ISOT) and MOSOVO teams in gaining convictions for
alcohol dependencies, complex mental health issues        based, in Hull and Brigg.                                pose the most risk.                                       offenders and the subsequent long term monitoring
and learning disabilities. The Criminal Justice System                                                                                                                       of offenders, also adds to the high number of
                                                                                                                   In September 2018, a peer review of our MOSOVO            offenders being managed.           We have recently
                                                                                                                   Unit was undertaken by Lincolnshire Police. The           increased the number of staff in the MOSOVO teams
                                                                                                                   review was initiated to increase the capacity of          to enable us to manage high demand to prevent
                                                                                                                   Offenders Managers, by reviewing structures, systems      further offending and protect the public from harm,
                                                                                                                   and working processes. Reactive Management                whilst looking to advance our processes and
                                                                                                                   provides opportunity to remove offenders from             technologies to provide efficiencies that enable us to
                                                                                                                   registration obligations who, are low risk and have       keep abreast of ever growing demand.
                                                                                                                   had no profile with law enforcement in the past

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INTEGRATED OFFENDER MANAGEMENT                                   FORCE MANAGEMENT STATEMENT SUMMARY                PROTECTING VULNERABLE PEOPLE (PVP)                                FORCE MANAGEMENT STATEMENT SUMMARY

INTEGRATED OFFENDER                                                                                                PROTECTING VULNERABLE
MANAGEMENT                                                                                                         PEOPLE (PVP)
Integrated Offender Management (IOM) brings a              Recently we implemented Business Intelligence           Since the last FMS, we have introduced early                The recruitment of staff into PVP Units continues to
multi-agency response to the crime and reoffending         software solutions, enabling us to improve data         intervention and problem solving processes into             present challenges. A detective career pathway is
threats faced by local communities. The most               extraction and better serve our revised risk based      missing persons investigations. We have also invested       being developed to help address this and provides
persistent problematic offenders are identified and        scoring processes. We continue to monitor offenders     in a Detective Inspector leading on rape and serious        opportunities to recruit and retain staff that
managed jointly by partner agencies. Our approach          using improved GPS smart tags. We are exploring         sexual offences, providing a valuable conduit               have been identified or have elected a posting in
is to engage in intensive supervision for offenders        use of Body Worn Video and IOM court sessions, and      between the investigator and the Crown Prosecution          PVP at very early stages in their policing career,
sharing information about individuals under                deterrent powers to improve processes to allow          Service. The business benefits include improved             which is particularly prudent given our recent
supervision, and co-ordination of resources, all in        us to retain capacity to deal with more offenders.      outcomes for victims, and our workforce receiving           recruitment uplift.
accordance with Home Office strategy.                      We anticipate a growth in demand depending              the expertise required in support of complex, high
                                                           on the changes to sentencing guidelines for lower       harm investigations.        In 2019, we introduced          PVP demand has increased and is likely to rise in the
IOM is part of our drive to ‘get upstream’ of crime to     level offending.                                        Victim/Witness Officers (VWO) into the PVP Unit to          future due to confidence in reporting and better
reduce the negative impact of reoffending, reduce                                                                  provide resilience in relation to Section 47 joint visits   understanding of partners working together
victims of crime, and provides opportunities for                                                                   and Achieving Best Evidence (ABE) interviews of             including new and emerging crimes such as Child
offenders to rehabilitate.                                                                                         victims and witnesses.                                      Criminal Exploitation (CCE). Technological advances
                                                                                                                                                                               to detect offences associated with indecent images
                                                                                                                   PVP and Specialist wellbeing meetings address               of children, provides a significant contribution to
                                                                                                                   organisational needs associated with increased              investigations and registered sex offenders.

MANAGING SERIOUS AND
                                                                                                                   demand, trauma from the work type, required
                                                                                                                   efficiencies and the general welfare needs of our people.

ORGANISED CRIME
Prosperity (cyber-crime and economic crime),               We now have a Serious and Organised Crime Unit
Commodity (drugs and firearms) and Vulnerability           and Specialist Crime Department. Our response is
(child sexual exploitation, human trafficking and          structured and tested using plans adopting the 4P
immigration crime) are our key areas of serious and        approach. Tackling serious and organised crime is
organised criminality.                                     the responsibility of all commands and the plan
                                                           reflects this.
We are continually improving our understanding of
serious and organised crime and our processes to           Much of our local serious and organised crime
gain intelligence that enables the best prioritisation     targeting is managed by the local divisions. More
and management. We have a strategic assessment             serious criminals are managed by the central units in
to address the issues associated with serious              the Specialist Crime Command, with links to regional
and organised crime which focusses upon Organised          and national assets to assist as necessary.
Crime Groups (OCGs) drugs, firearms and cyber-crime.
                                                           A main area of our focus at this time is to further
We have a developing capability commensurate with          enhance our intelligence submissions and analysis to
the size of the force and threat level. We are currently   improve our understanding of local OCGs. Owing to
developing local profiles, in consultation with local      this better intelligence picture we have managed to
authorities. We have good partnership support and a        increase the target criminal groups from 25 to 39 in
structured process through local forums. Lifetime          last year; an increase of 56%.
Offender Management (LOM) processes are also
being reviewed to take account of national
developments, and prevent and deter crime.

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MAJOR EVENTS                                                 FORCE MANAGEMENT STATEMENT SUMMARY                 REGIONAL COLLABORATION                                                                  MANAGING OFFENDERS

MAJOR EVENTS                                                                                                    REGIONAL COLLABORATION
Major events describes our risks, demand and           There is potential for increased future demand in this   We share some operational services and development           The North East Transformation Innovation and
mitigation in being able to manage the following       area and an associated gap in current capability are     with other forces in the local and North East Region.        Collaboration (NETIC) Programme is scoping a
events and functions:                                  EU Exit, and any prolonged deployment of Strategic       These services are supported with staff or by other          number of collaboration opportunities to ensure that
                                                       Armed Policing Reserve (SAPR) or Operation               funding streams. For some functions it is more cost          our services meet the new and emerging demands
                                                       Temperer resources in response to a major national,      effective to provide the services in collaboration.          in policing.
                                                       regional or indeed local event. A further pressure
    Public            Civil                 Armed      would be any significant increase in protest activity    Key collaborations include; Disaster victim identification
    Order          Emergencies              Policing   with regard to shale gas and oil exploitation.           services, Regional Information Co-ordination Centre
                                                                                                                for Mobilisation, Regional Organised Crime Unit,
                                                       Armed policing demand is assessed as increasing          Chemical Biological Radioactive Nuclear services,
                                                       based upon the number of armed deployments,              Counter Terrorism North East, Regional Scientific
                                                       increased armed reassurance patrols, predicted           Support, Underwater Search and Marine and
                                                       organised crime group activity and capability            Regional Procurement.
              Counter             Roads                requirements for Category A detainee escorts from
             Terrorism           Policing              HMP Full Sutton. Roads policing demand is assessed       West Yorkshire is the lead force for the National Police
                                                       as stable but could rise if increased policing is        Air Service (NPAS), Counter Terrorism Policing North
                                                       needed on the road network to support EU Exit            East (CTPNE), Regional Organised Crime Unit (ROCU)
                                                       planning around the ports.                               and Regional Scientific Support Services (RSSS).
We manage and respond to major events in line with                                                              Humberside Police is the lead force for Marine Support
the Strategic Policing Requirement (SPR) and have      We have invested in staff in the armed and roads         Services which are based at Melton Police station.
well developed processes to assess demand, and         policing departments to ensure we have consistent
manage and respond to threats.                         capacity to meet these needs.

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VOLUNTEERS AND SPECIAL CONSTABULARY                               FORCE MANAGEMENT STATEMENT SUMMARY                  CONCLUSION                                                                            MANAGING OFFENDERS

VOLUNTEERS AND SPECIAL                                                                                                CONCLUSION
CONSTABULARY                                                                                                          We have worked very hard to attain this last year’s
                                                                                                                      progress and are grateful for the support from our
                                                                                                                                                                                We will continue to listen carefully to our
                                                                                                                                                                                communities to shape our force and put our staff and
                                                                                                                      communities, officers and staff in realising our          officers where they can make the best impact. With
                                                                                                                      achievements. As always, there is more work to do         our stable operating model we can now turn our
Our Volunteers and the Special Constabulary are            Our volunteers enhance policing capacity and
                                                                                                                      and our aim is to continue to deliver the best services   attention even more towards preventing and
integral to supporting our work to create safer and        capability, and contribute across all the work streams
                                                                                                                      possible to the public and equip our teams to do so.      working with partners to get upstream of crime and
stronger communities. We draw volunteers from all          helping to build public confidence and protect those
                                                                                                                                                                                solve complex issues.
sections of our local communities enabling                 most vulnerable in our communities. We are looking
                                                                                                                      We hope that our new influx of officers are making
connection to the community. We follow the new             to continue to recruit specialist experience in new
                                                                                                                      an impact for the public and we will seek ways            We are optimistic that our culture of relentless
‘National Strategy for Citizens in Policing’ to increase   and emerging crimes. Being a special or volunteer is
                                                                                                                      to ensure we deliver value for money services to          continuous improvement will ensure we rise to the
the impact of police volunteers, recognise their           a good grounding in police experience and is often a
                                                                                                                      our communities.                                          challenges and ensure that our service is as efficient
contribution, and achieve excellence across our            rich pool for officer recruiting. This means that we are
                                                                                                                                                                                and effective as possible.
volunteer programme. We have a category in our             continually trying to recruit and train new people too
                                                                                                                      Future challenges remain and we are seeing a
Excellence in Policing Awards to recognise the             keep apace of recruitment campaigns.
                                                                                                                      changing crime trend towards fraud and online
valuable contribution volunteers make to our service.
                                                                                                                      criminality. It is important that we talk about this
                                                                                                                      openly with the community to both help prevent
                                                                                                                      them from becoming a victim but also to let them
                                                                                                                      know that we are protecting them even if they don’t
                                                                                                                      see us in the same traditional ways on the streets.

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HUMBERSIDE POLICE - OUR PLAN ON A PAGE

       Keeping people safe and          Tackling and investigating
     protecting vulnerable people             crime and ASB

    COMMUNITIESWe serve our communities
           to make them safer and stronger by:

                                                                                           Understand and prioritise
       Developing place-based             Building trust and                       the needs and demands in our communities
        teams who work with              confidence so people

                                                                              CONNECTED
      partners in their local areas            feel safe

                                                                                  To deliver the right services, we will:

                                                                              Collaborate in effective          Be accessible
                                                                                   partnerships                 and engaging

                    Improve the effectiveness            Use technology and
                  and efficiency of our processes          data effectively

                    RESOURCES
                           To enable us to perform well, we will:

                        Improve our planning           Make evidence-based
                         and decision-making                decisions

                                                                                        Ensure Humberside Police        Develop our people
                                                                                         is a great place to work

                                                                                                 PEOPLE
                                                                                      The key to our success is our people. We will:

                    THE FOUNDATION
                                                                                            Attract, recruit and       Manage our resources
                                                                                          retain the right people          effectively

                  OF EVERYTHING IS OUR
                  CULTURE, VALUES AND
                       BEHAVIOURS                                                                                                             www.mycommunityalert.co.uk
                                                                                                                                              www.humbersidepolice.co.uk
                                      We will create a working environment

                                                                                                                                                          @humberbeat
                                       where our people are empowered,
                                         valued, trusted and optimistic.
                                                                                                           Serving our communities to
                                                                                                          make them safer and stronger
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