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HOW TO LIVE LIKE A STUDENT 2018/19
HOW TO LIVE LIKE A STUDENT 2018/19
KEY CONTACTS ACCOMMODATION HOW TO CONNECT TO OUR INTERNET SERVICE
Glide (formerly Studentcom) provide a high
SITE INFORMATION speed internet service both hard wired and
ACCOMMODATION SERVICES TEAM wireless in your student accommodation.
PERSONAL POSSESSIONS INSURANCE
This is included in your rent, you will receive
The University of Sunderland has arranged
Accommodation Services staff are available 24/7 every day. They offer a range of services to from Sept 2018 a 50 MB service with
contents insurance for you with Endsleigh. It
support you whilst you are living in university manage accommodation. unlimited downloads and uploads, with
is important for you to check your cover so
the option to upgrade to 100 MB for an
please follow the steps below to ensure that
additional charge.
CONTACT DETAILS you fully understand the protection provided.
In addition to your internet service, Glide
Enter your policy number: HH1106 at
Panns Bank and Scotia Quay can offer services to enhance your student
endsleigh.co.uk/review cover to check your
experience whilst living with University of
Tel: 0191 515 3612 policy details
Sunderland.
Email: scotiaaccommodationservices@sunderland.ac.uk Visit the review cover link to:
GETTING STARTED
• Check what is covered
Clanny House You are advised to use Google Chrome, Fire
• Check key exclusions and limitations
Fox or Safari browser, Internet Explorer –
Tel: 0191 515 3658 • Check your policy excess version 9 and above. If you have not already
Email: clannyaccommodationservices@sunderland.ac.uk • Check how to make acclaim, extend and registered with Glide (Studentcom) prior to
personalised your cover your arrival then to connect via Wi-Fi search
Accommodation Services general enquiries: It is important to find out exactly what you for Glide then follow the instructions to
Telephone: 0191 515 2943 are covered for as you may find that the register. A free internet cable is available
Email: accommodation@sunderland.ac.uk contents cover is not sufficient and you need from reception. You can pick up a user guide
to extend it to protect all of your possessions from reception.
both inside and outside of your room. ON-CAMPUS WI-FI
RESIDENTIAL ASSISTANTS - LAUNDRY Depending where you are on Campus you will
STUDENT TEAM BASED ON SITE There is a coin operated laundry facilities find 3 Wi-Fi services available:
Our onsite team Residential Assistants who onsite for your use across all accommodation UoS-WiFi is the University of Sunderland›s
are students at the University of Sunderland sites. You are advised to read instructions Wi-Fi service and is currently available in all
who live on site with you and provide support and check costs before use; all instructions University Buildings on Campus (but not in
for you when and where you need it! are clearly displayed within the laundry university accommodation).
They have the added benefit of knowing what rooms.
eduroam is available in all University
it’s like to live in student accommodation as Laundry view is an online website which buildings and provides visiting students and
they are going through the same experience enables you to view which machines are staff from other academic institutions access
as you. They organise social events for you available and also to check to status of your to our network.
during your stay, providing opportunities to laundry cycle.
meet with other students who live in your Glide (Studentcom) internet service is only
If you need to report a fault with the laundry available in University accommodation for
accommodation. They are a friendly bunch, machines please report this direct to Circuit
will provide impartial advice and if they residents use,
Laundry
cannot help you directly then they will put TRAVEL AND TRANSPORT
Contact Circuit laundry telephone short dial
you in touch with those that can. The University of Sunderland provides
1891.
You can contact your Residential Assistant a range of travel options for staff and
Please check with reception if you need the students. The Campus Bus and Sunderland
Monday to Friday after 17:30 in reception
site number, beforehand. Connect Bus both provide free travel for
and at weekends they are in reception and
out and about on site. University staff and students on production
of a valid Campus Card.
2 VISIT SUNDERLAND.AC.UK VISIT SUNDERLAND.AC.UK 3
HOW TO LIVE LIKE A STUDENT 2018/19
CAR PARKING UNIVERSITY SUPPORT SERVICES
If you’re living in University accommodation, University is one of the greatest
you must apply for an Accommodation opportunities you’ll ever have, but it is also
permit. This entitles you to free parking one of the greatest challenges you’ll ever
at your contracted accommodation site. face. We have a wide range of Support
Accommodation permit holders are not Services here at the University that can help
permitted to park on teaching campuses guide and support you during your time with
between 8am – 5pm on weekdays and are us whether its academic support you need,
encouraged to use the University’s free personal support or just someone to have a
campus bus and Connect service. quick friendly chat with, our support teams
There are car parks at both of our are always here for you.
Sunderland Campuses, but due to the CAMPUS SAFETY
location of the campuses and the large We want all of our students to have the best
number of students and staff we have, you possible university experience, so we’re
are not guaranteed a parking space. committed to your safety and wellbeing. We
STUDENTS’ UNION provide a 24/7 university security service
The University of Sunderland Students’ that includes a comprehensive CCTV network
Union exists to enhance the overall covering the entirety of both University
experience of all University of Sunderland campuses and all University accommodation.
students and to support the student This is monitored by our security control
voice. We provide a network of support room 365 days of the year. The Security
designed to help you have the best student team can be contacted at any time of day,
experience. This includes: every day by any member of the University
community.
• Student representation
• Academic/Welfare advice and support CAMPUS POLICE
• Entertainment and social activities The University has a full-time campus Police
• Sports and activities Officer, PC Daniel McGwinn. Daniel works
closely with Northumbria Police and all
Make sure you keep up to date with
members of the University community. He
everything through our official Facebook
can be contacted 24/7 via a special number
page, Instagram and twitter feed - we’d hate
given to all students when they enrol.
for you to miss out on anything!
University Security and the Campus Police
Our main reception at City Campus (Ground
are happy to give advice and guidance to
Floor, Edinburgh Building) is open 9am -
anyone in the University community. They
5pm Monday to Friday.
can offer advice on the phone email or face
STUDENT SUPPORT AND GUIDANCE to face and can even provide a free briefing
Whether you need advice on a personal if you, your classmates or any other group
matter or just want someone to talk to, you’ll would like specific advice.
find our approachable practitioners will offer
LIVING IN UNIVERSITY ACCOMMODATION
you professional support and guidance on a
Providing those necessary tips, information
range of health-related issues. You can find
and guidance for living in university
them online, or on their very own Twitter
accommodation.
account: @SupportUoSt
4 VISIT SUNDERLAND.AC.UK VISIT SUNDERLAND.AC.UK 5
HOW TO LIVE LIKE A STUDENT 2018/19
LOOKING AFTER YOUR SAFETY DUTY OF OCCUPANT • Applying aerosols away from the detector and HOW TO REGISTER WITH A GP SURGERY
Our student accommodation are regarded 1. T
o study the fire evacuation notice in in a well ventilated area, and not in excess Once you have chosen your GP surgery,
as higher risk compared to other building your flat/room and know what to do in the • Closing the bathroom doors when showering make contact and ask to register with them.
locations on campus. The reason for this event of fire and using the extractor fan to remove They will usually ask you to complete a form
being due to the unpredictable nature of excessive steam, or even turning the asking for your details:
2. To make certain that you are familiar with
occupancy, where residents who are sleeping temperature down
all means of escape in case of fire and • Name and current address
may take longer to respond to an emergency to ensure that staircases, landings and • Ensuring the kitchen door is closed at all times
• Date of Birth
situation. Also cooking activities which when cooking and NEVER leaving cooking
other escape routes are kept clear from • NHS number (if known)
is why we insist on the application and unattended, open the window for ventilation.
obstruction at all times • Other information such as the name and
promotion of safe practices across all areas. • Kettles and cooking in your study bedroom
3. To prevent any possible cause of fire is NOT permitted. You must always use the address of your previous GP surgery
Due to varying degrees of individual
perception and application towards UNWANTED FIRE ALARM ACTIVATIONS kitchen for these purposes SOME GP SURGERIES MAY ASK TO VIEW
safety in general which includes cooking, The Fire Services have advised that the • You must NEVER dry clothes in your room and • proof of your identity such as a passport, or
most common cause of domestic fires are in particular on your heater, this is not only driving licence
use of electrical equipment and level of
unattended cooking and grill pan fires. You very dangerous it will cause steam/moisture • proof of your address
housekeeping, you are encouraged to
must always stay with your cooking. Other which may cause a the fire alrm system to
ALWAYS take safety matters very seriously WHAT IS TEMPORARY REGISTRATION?
factors can also influence when a fire is activate
within your respective areas and together If you want to see a GP and are visiting an
everyone can make a big difference to more likely to occur such as returning from LOOKING AFTER YOUR HEALTH area for more than 24 hours or no more than
ensure a continued safe area in which to live a night out and then cooking under the Looking after your health and safety at 3 months you can apply to register with a GP
and study. influence of alcohol. Please take care. university is vital to support your studies. surgery as a temporary resident.
Unwanted fire alarms, as the name suggests MEDICAL
FIRE SAFETY PROCEDURE
are fire alarms which could have been It is very important that you register with
The alarm system is automatic. However if
avoided where the source of the activation a local doctor so to find doctors surgeries
you discover a fire no matter how small
is a result of usually non fire related activity. in your area please go to the following link:
Sound the nearest fire alarm call point The term false alarm is not best used as Registering with your local doctor (GP)
Immediately call emergency services on the fire alarm has serviced its purpose and
0191 515 4444 detected the presence of particles in the
air. The majority of smoke detectors cannot
EVACUATION
distinguish between smoke generated by
If an alarm sounds within an area you are
a fire and particles from an aerosol, steam
occupying you must immediately
from a shower or kettle, or generation of dust
1. S
witch off all appliances and close room from building work.
doors
Preventing the occurrence of unwanted fire
2. Leave the premises by the nearest alarms is important and you must take action
available route, or as directed, and to prevent the occurrence of such alarms by
proceed in a quiet and orderly manner. simply following this guidance
A ssemble in nearest courtyard, keeping
• NEVER under any circumstance cover the
clear of traffic access detectors. Disciplinary action will be taken if
3. DO NOT stop to collect personal you are found doing this.
belongings • NEVER smoke in university accommodation.
4. D
O NOT leave the assembly point or • E-cigarettes are regarded the same as
re-enter the building until permission traditional cigarettes and must not be used
has been given to do so by the officer in in university accommodation and only in an
charge identified smoking area. Please be aware
that there are some variants regarding the
electronic chargers as these can overheat and
lead to a fire situation.
6 VISIT SUNDERLAND.AC.UK VISIT SUNDERLAND.AC.UK 7
HOW TO LIVE LIKE A STUDENT 2018/19
• When you are out avoid leaving your drink HEALTH AND SAFETY GUIDANCE
FIRST AID AND EMERGENCY SERVICES unattended, leave it with a trusted friend if you The University maintains the accommodation
If there is an emergency where there is a have too. sites’ electrical supply, and equipment
risk to life, you should call 999 immediately • Look after each other when you are out in a owned by the University such as microwaves,
and answer all questions from the call centre group do not leave anyone behind on their kettles, toasters and fridges and vacuum
provider. own, especially if they are under the influence cleaners which are provided for your
of excessive alcohol. convenience and comfort during your stay.
You will be asked which service you require,
SAFETY IN YOUR ACCOMMODATION Electrical appliances can be extremely
this will be one or more of the following:
– HINTS AND TIPS dangerous if misused, any electrical
• Ambulance Service equipment that you bring to use in University
• Lock all of your doors and windows when you
• Fire Brigade go out, even if it’s only for few minutes. If you accommodation must carry one of the
• Police live on the ground floor move your valuables following safety marks:
If you need advice from a first aider, please and electrical equipment out of sight. Please
call University Control Room on 0191 515 note as precautionary measure all ground floor
2028 rooms are fitted with a window alarm located
at the top left hand side of the window. Please
DENTAL do not tamper with this unit. If you have any
Whilst studying at the University of concerns or queries regarding this unit then
Sunderland we recommend you visit your please contact reception.
local dentist to ensure detail checks are • Avoid leaving your keys, bank cards, British Standards Institute Kite mark is a
maintained. Find and then register with a passports, credit cards lying around. If you quality mark owned and operated by the
local dentist using this link: can, lock them away but always place out of British Standards Institution. It is one of
Registering with your local dentist sight. the most recognised symbols of quality and
• Do not give anyone your bank cards, bank safety and offers true value to consumers
SAFE AND SECURE – OUR SECURITY SERVICES
details or PIN codes. and businesses, it is recognised globally as a
Security is an important aspect of university
• Do not lend or give anyone your campus card, mark of quality
life and although we have a low crime rate,
your safety is very important to us. The gate access card or keys. CE
University operates a 24 hour a day security • Do not let strangers into your flat or communal CE Marking demonstrates that the
services throughout the year as well as areas. If there is someone you do not manufacturer has checked that these
extensive CCTV systems, vehicle and foot recognise ask them who they are or report to products meet EU safety, health or
patrols are carried out for your security and reception or security. Staff will always carry ID. environmental requirement and indication of
reassurance. Security services are always • Report anything that you think is suspicious the products as a mark of quality.
available to provide support and assistance immediately to reception.
to the university community. • Make a list of your personal property including
the serial numbers.
PERSONAL SAFETY • If you have your own bicycle register it with
We hope you enjoy your studies while you accommodation reception and collect your
are with us and equally enjoy the social life. free cycle lock. Always remember to lock your
Here are a few basics tips to help you to stay bicycle, even if it is in the cycle shed.
safe: European safety mark used by leading
electrical manufacturers and is used to
• If you are having a late night in the town avoid
demonstrate commitment towards safety
walking back on you own, consider using
regarding the particular appliance. It is
public transport or take a taxi. For peace of
mind you could pre-book before you leave for
also recognised in the UK and throughout
your night out. Europe.
• When walking, stick to main routes and well-lit
busy areas, avoid any short cuts that take you
through waste land, alleys or parks. If you are
carrying valuables such as phones, purses
and laptops, keep them out of sight.
8 VISIT SUNDERLAND.AC.UK VISIT SUNDERLAND.AC.UK 9
HOW TO LIVE LIKE A STUDENT 2018/19
ELECTRICAL FACTS THE COOKER
• Electrical supply in the UK is 230 volts +10%, Hints and Tips…
50hz a/c • Always protect your hands when removing
• Some countries have a different power items from the oven or grill
supply so any electrical appliances will have • Always leave the grill door open when cooking
to be designed appropriate to their region of
• Pre-heat the grill on high for 5 minutes before
manufacture
use
• Any electrical items you do bring with
• The grill light will illuminate (light up) to
you require a current Portable Appliance
show that the grill is on. Place the grill pan
Certificate (PAT) or if they are brand new they
on the runner supports and select desired
are ok to use for their 1st year without a PAT
temperature
certificate providing they remaining in good
order GRILL COOKING
FOOD TYPE
• If they have not been manufactured for the SETTING TIME
UK market, then please leave them at home
Toasting of High 3 – 10
(examples: rice cooker, and international
bread minutes
electrical adaptors) Both are available in the
UK to purchase which will be compatible with Small cuts of Medium to 15 – 20
the UK supply meat, sausages, high minutes
bacon
ELECTRICAL HINTS AND TIPS
• Always charge phones/iPod/MP3 or tablets Chops, Medium 20 – 25
in a well ventilated area, not under pillows or gammon, minutes
on the bed as this significantly increases the steaks, chicken
likelihood of overheating. pieces
• Never leave laptops running. Fish fingers and Medium 10 – 20
• Always switch off electrical appliances when whole fish fillets minutes
not in use or when you leave the room (unless
designed to be left on such as a clock)
Fish in Medium 15 – 20
breadcrumbs minutes
• Never use an appliance with exposed wires
or damage and make sure it has the correct Pre-cooked Medium 15 – 20
size fuse potato products minutes
• Trailing extension leads and chargers can Pizza Medium 10 – 12
overheat – Always turn them off if you go out minutes
and ensure the lead is located appropriately
• Never plus one extension lead into another USING THE OVEN
as this is extremely dangerous and is one With the oven door closed turn the control
of the main causes of electrical fires due to clockwise to the required temperature, the
potential overheating especially if using a high thermostat light will immediately come on
drain appliance such as a hairdryer or hair and go off during cooking as the thermostat
straighteners/ tongs maintains the required temperature.
• Please note multi way electrical adaptors are The manufacturer instructions on the food
not permitted
packaging will give you guidance on how long
If you think any electrical equipment in your to cook the food, place the food in or on a
accommodation is faulty switch it off, and suitable container and place the food in the
identify as DO NOT USE. If it belongs to the oven.
university then please report this to us and
If you spill anything in the oven please wipe
if it is personal equipment contact reception
it up to avoid it burning and catching fire.
for advice on disposal.
10 VISIT SUNDERLAND.AC.UK VISIT SUNDERLAND.AC.UK 11
HOW TO LIVE LIKE A STUDENT 2018/19
KETTLE TOASTER
Although the kettle is simple to use, you are Before you use the toaster we recommend
asked to read these instrucitons prior to use: that you read the instructions below:
• Remove the lid and fill the kettle with just • NEVER insert metal objects into the toast to
the amount of water required, the water level remove bread that may have got stuck
should be above the minimum mark and • Empty the crumb tray regularly
below the maximum mark indicator on the • Lift the round black ejector to the up position
kettle
• You can select between toasting 2 slices or 4
• Ensure the lid is securely fitted slices at one time by pressing the red switch
• Ensure the on/off switch on the kettle is off • Start from left to right insert bread into
then fit the cable and connector to the kettle selected slots
and insert the plug into the power socket
• Turn the time switch clockwise to required
• Click the switch to the on position and number on dial
once the water has boiled the kettle will
• When the toaster is cold and being used for
automatically switch off and the power light
the first time increase the setting slightly. As
will go off
soon as the time switch is rotated the timer
• The kettle can be switched off at any time by will start and the neon light will illuminate.
pressing the bottom of the on/off switch. When the timer reaches zero the light and the
• The kettle is to be used for boiling water ONLY elements will switch off
MICROWAVE • The toast will not pop up until complete
When using the microwave oven please THE FRIDGE FREEZER
follow these simple guidelines: It is important to make sure that you do not
Check on the display of the machine for the overfill the fridge and the freezer. If there
category or wattage of the microwave and is not air circulation the performance of the
follow the cooking guidance on the food appliance is impaired.
packaging. • Always check fridge freezer doors are close
Ensure that your food container is suitable or • Always cover food when storing
use in the microwave and any lid removed. • Only eat the food you have bought unless
Please read the instructions as tin foil, paper permission has been given to you by the
and some plastic containers are not suitable owner of the food
as they are combustible and will damage the Please note: It is recommended to
microwave. NEVER put anything metallic regularly defrost the freezer. If you are
inside of the microwave. going on vacation as a group you can
Ensure the glass turntable is in place prior make arrangements to empty, staff in
to use accommodation can offer guidance with
Always cover your food before cooking to defrosting.
avoid splashing and reduce cleaning. VACUUM CLEANER
Be careful when heating food with a filling as Before you use the vacuum cleaner please
the centre will get very hot. check
• The plug is not loose
• The cable is not worn
• The suction wand and the hose are attached
to the machine
12 VISIT SUNDERLAND.AC.UK VISIT SUNDERLAND.AC.UK 13
HOW TO LIVE LIKE A STUDENT 2018/19
Please remember that the vacuum will not HINTS AND TIPS IN THE KITCHEN STAYING CLEAN AND TIDY DAMAGE AND REPAIRS REPORTING
pick up large items. For example paper, pen • Always clean cooker and grill after use, you To keep your flat clean you will need black University accommodation staff carry out
tops to be picked up prior to vacuuming the could line it with silver foil to reduce cleaning. bags, toilet brush, washing up liquid, health and safety checks of all areas. Before
floor. It is NOT to be used for anything wet, A fire needs fuel to start so keeping on top of cleaning cloths and multipurpose cleaner we test the emergency lighting residents will
spillages or vomit. the cleaning will reduce the likelihood of this be notified. If you plan to be away from more
Daily tasks include
happening than 7 days then please notify us so we can
The bag will be replaced on a regular basis • Recycle and take out your separated saved
by staff, however should you need a new • If you cooker generates smoke or creates a lot carry out essential water processes while you
waste to the dedicated bin
one please go to reception. Once you have of steam, please open the window to ventilate are away.
• Vacuum cleaners are for use in DRY areas
finished with this machine please unplug, • To avoid unnecessary fire alarm activations Please make sure that your email address on
only
wrap the cable up and store in correct place. NEVER prop open the kitchen door your accommodation booking system is up
• Report all repairs to reception asap please
• Be mindful of how much oil you use, oil can to date so that you receive our reguar email
auto ignite at a certain temperature so NEVER • Avoid trip hazards and blocking of fire exits
notifications.
leave your cooking unsupervised • Keep the place tidy by putting things away
after use If you find something broken or missing
• Keep the areas near the cooker hob clear as
please report this so it can be repaired. You
food packaging plastic bottles and fabrics can In the kitchen
easily ignite
can report this direct to reception or online
• Use foil to cover the grill pan it makes it easier via your inventory page. Please remember
• Only put microwave safe containers in a
for cleaning that you do have the option to be present
microwave oven, NEVER METAL
• Stay on top of things and clean regularly to while the work is being carried out. A calling
• REMEMBER – electricity and water don’t mix
avoid additional cleaning charges card will be left in your room to let you know
• Always report any electricity appliance the status of your repair or the reason for the
• Sweep the floor and wash it
supplied that you suspect to be faulty visit if you are not present at that time.
• Clean up spillages as they occur
• Any items found which are not allowed or
found to be unsafe will be removed by staff for • Wash the microwave and fridge inside and out REPORTING A PEST INFESTATION
safe storage (we will notify you of this) In your bedroom You are required to report any pest
infestation as soon as possible to
DOING THE IRONING • Wash your sink after use
Accommodation Services site reception or
Within your flat you are provided with an • Vacuum the floor via the online defect reporting process. A
iron and ironing board. If the appliance is • Dust the desk and window sill response time for a specialist company to
damaged in any way please return it to the • Change and wash bed linen regularly treat the infestation is within two working
reception where you will be issued another
• Keep the room tidy: remove cups, plates and days.
one.
rubbish daily We want you to enjoy your stay living in
IRONING HINTS AND TIPS the University of Sunderland student
In the Bathroom
• Follow the garment care label instructions accommodation and follow the guidance
carefully • Sweep and wash the floor
contained in this booklet and the
• Remember that the iron temperature take • Clean the toilet with the toilet brush provide, if Accommodation Services Student Handbook
time to change when you alter the setting an this is missing, please let reception know
to ensure the safety of yourselves and others
indicator light shows when it has reached the • Wash the sink, bath and shower during your stay.
correct temperature
In the Lounge and Hallway Accommodation Services staff are happy to
• When lowering the heat setting wait for the
• Dust furniture and window sill help with any enquiry regardless of nature be
light to come on and then go off before ironing
• Vacuum the floor it safety related or otherwise.
your clothes
• To avoid ironing clothes with an unsuitable The cleaning provided is a weekly
temperature you could sort into piles of linen, supplementary clean to all areas with
cotton and synthetics exception to one bed units, two bed units in
• Avoid ironing over sharp objects such as zips Panns Bank and Scotia Quay and two bed
or buttons units in Clanny House.
14 VISIT SUNDERLAND.AC.UK VISIT SUNDERLAND.AC.UK 15Information correct at the time of print (July 2018)
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