Hillingdon Community Dental Referral - Information for patients - Central and North West ...

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Hillingdon Community Dental Referral - Information for patients - Central and North West ...
Hillingdon Community
        Dental Referral
   Information for patients
Hillingdon Community Dental Referral - Information for patients - Central and North West ...
About our service
Hillingdon Community Dental Referral Service
provides dentistry for people who require more
specialised care. We take great pride in the quality
of our dentistry and want to make your visits a
pleasant experience. We work with you to improve
your dental health. This means offering advice and
helping you to care for your teeth.
Hillingdon Community Dental Referral - Information for patients - Central and North West ...
Types of referrals                     The service provides routine dental
                                       care and sedation to patients
into our service/                      who might otherwise experience
Services provided                      difficulty accessing dental care
                                       as a consequence of one of the
There are two types of referral into
                                       following special circumstances:
our service: community referrals
and specialist referrals.              • Children suffering from severe
                                         dental decay or who have
Community referrals
                                         difficulty accepting treatment
Community referrals come from
other general dental practitioners,    • Learning or physical disability
doctors, district nurses, health
                                       • Social or psychological problems
visitors, school nurses, social
services and other health/social       • Medical problems that
care professionals.                      complicate dental treatment.
                                       Specialist referrals
                                       These referrals come from other
                                       general dental practitioners in line
                                       with our strict referral criteria.
Hillingdon Community Dental Referral - Information for patients - Central and North West ...
What services
are provided?
Periodontics                           Endodontics
Periodontal disease affects the        Endodontics is the part of dentistry
gums, bone and other supporting        concerned with the treatment
tissues of the teeth. It is caused     of the root and the pulp (nerve) of
by the bacteria which regularly        the root. Most endodontics
collects on the teeth. Periodontists   take the form of root treatments
are experts in the diagnosis and       where the infected pulp tissue is
treatment of gum disease and           removed, the root canal cleaned
may provide you with treatment         and filled to prevent re-infection
options that are not offered by        of the root canal and the bone
your dentist.                          surrounding the tooth root.
Hillingdon Community Dental Referral - Information for patients - Central and North West ...
Meet our team
Our dentists are experienced in     Dr. Claire Foster
the care of patients with special   BDS MSc DDPH RCS
needs with a wide range of skills   Dental Clinical Lead
obtained through postgraduate       (GDC No. 50286)
qualifications and further
                                    Dr Giten Dabhi BDS MFDS RCS
specialist training.
                                    Senior Dental Officer
Miss Mary Hudson BDS MSc            (GDC No. 75157)
MRD RCS MFDS RCPS
                                    Dr. Lawrence Ferster
Specialist in Endodontics
                                    BDS Dental Officer
(GDC No. 61539)
                                    (GDC No. 79709)
Pierluca Campana MEndo RCSEd
                                    Dr Ilisha Babbar
DDS MFDS RCSENG MCLINDENT
                                    BDS Dental Officer
ENDO
                                    (GDC No. 250996)
Senior Dental Officer Endodontics
(GDC No. 74002)                     Dr Bhaven Modha
                                    BDS Dental Officer
Rajesh Alargarswamy BDS,
                                    (GDC No. 229782)
MFDSRCS (Eng), MFDSRCS (Edin)
MClinDent (UCL) MRDRCS (Eng)        Natalie Peary
Specialist in Periodontics          Dental Therapist (GDC No. 252133)
(GDC No. 100762)
                                    The dental nursing team have a
Pat Lazarou                         wide range of qualifications and
Dental Hygienist (GDC No. 3354)     experience to assist and support
                                    you throughout your treatment.
Amanda Reynolds DDPH RCS
(Eng), MSc (Lond), LDS RCS (Edin)
Dental Specialist, Special Care
Dentistry (GDC No. 75303)
Hillingdon Community Dental Referral - Information for patients - Central and North West ...
How do I get an                       Disabled access
appointment?                          We can accommodate people with
                                      wheelchairs in the following ways;
We will contact you by phone
                                      hoists, ramps and wide doorways.
or post to arrange your first
                                      Please advise us when booking
appointment. Your first visit will
                                      your appointment if you require
be a consultation appointment
                                      disabled facilities. This will ensure
when the dentist will carry out a
                                      we can accommodate your needs.
full assessment of your problem
and explain what treatment may
be needed. If we have a mobile        Translation service
number for you, we can send your
appointment reminder by text          Please tell us in advance of
message if you so wish.               your appointment if you need
                                      an interpreter, this will help
If you are unable to keep an          to ensure you receive the care
appointment please let us know        you need.
as soon as possible so that we can
use the appointment for another       Text messaging
patient on our waiting list. If you
miss any appointments or give less    service
than 48 hours cancellation notice,
                                      How does it work? If we hold
we may not be able to complete
                                      a mobile number for you in our
your dental treatment or offer you
                                      records, we will send you a free
NHS dental care in the future in
                                      text message approximately
our service.
                                      three working days before your
                                      appointment is due. If you are
                                      unable to attend your appointment
                                      please contact the clinic to
                                      rearrange.
Urgent care                            Patient charge
If you are one of our patients and     exemptions
are in need of emergency dental
                                       Please bring proof of your
care relating to the treatment we
                                       exemption to your appointment.
have undertaken during normal
                                       There are some cases where
working hours then you can
                                       patients may be exempt from
contact the clinic directly. Outside
                                       some or all of the treatment costs.
of normal working hours please
                                       For more information on whether
call 111.
                                       or not this applies to you, you can
                                       telephone the following number:
         Telephone                     0300 330 1348. Or visit the
              111                      website www.dh.gov.uk

Patient charges
We do provide NHS dental services
and you may be required to pay
NHS dental charges depending
on your treatment needs. Current
prices are displayed within the
clinic or telephone the clinic.
Alternatively, current NHS dental
charges may be found on
www.nhs.uk
Your rights and                        Our rights and
responsibilities                       responsibilities
As one of our patients, you have       Our staff have the right to work
a right to receive treatment in a      in a clean and safe environment
clean and safe environment where       where they are free from the
you are free from the threat of        threat of verbal or physical abuse
verbal or physical abuse or any        or any kind of harassment.
kind of harassment.                    Incidents of abuse or harassment
                                       will be taken very seriously and will
You will be consulted and involved
                                       be investigated in accordance with
in any decisions concerning your
                                       Trust policy.
treatment needs and will be given
a written treatment plan.              It is sometimes necessary for us
                                       to cancel an appointment and
Patients have a responsibility to
                                       under these circumstances we will
keep agreed appointments. Please
                                       endeavour to notify you as soon
help us reduce NHS waiting times
                                       as possible.
by keeping your appointments.

Data protection
Everyone working for the NHS
has a legal duty to maintain the
highest level of confidentiality. As
a healthcare provider we need
to collect information about
you; we will store this securely
and ask for your permission to
share information outside of the
organisation. If you require further
information please request a copy
of our leaflet ‘How We Use Your
Health Records’.
How to find us
lckenham Clinic
     Bushy Road

                                                                                                                                    West Ruislip
                                Hoylake Crescent

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Clinic times:                                                                                                  Email:
                                                                                                               cnw-tr.CDRSEnquiries@nhs.net
Monday - Friday,
8.45am - 12.30pm and                                                                                           The nearest Underground station is
1.30pm - 5.00pm                                                                                                lckenham on the Metropolitan and
                                                                                                               Piccadilly lines.
lckenham Clinic
Community Close                                                                                                The nearest bus routes are U10, U1.
Long Lane, lckenham
                                                                                                               There are no on-site parking
Middlesex UBlO 8RE
                                                                                                               facilities at the health centre, but
Tel: 01895 488822                                                                                              there are local pay and display
Fax: 01895 474333                                                                                              parking facilities nearby.
Uxbridge Health Centre
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Clinic Times:                                                                  Email:
                                                                               cnw-tr.CDRSEnquiries@nhs.net
Monday - Friday,
8.30am - 12.30pm and                                                           The nearest Underground station is
1.30pm - 5.00pm                                                                Uxbridge on the Metropolitan and
                                                                               Piccadilly lines.
Uxbridge Health Centre
George Street                                                                  The nearest bus routes are 222,
Uxbridge                                                                       331, 427, 607, A10, U1, U2, U3,
Middlesex UB8 1UB                                                              U4, U5, U7, U9, U10.
Tel: 01895 488620                                                              There are no on-site parking
Fax: 01895 474333                                                              facilities at the health centre, but
                                                                               there are local pay and display
                                                                               parking facilities nearby.
Tell us,
we’re listening
Our staff want to know how they
are doing. Tell us what you think
at www.cnwl.nhs.uk/feedback
and then we’ll know what we have
to do.
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upon request. Please email communications.cnwl@nhs.net

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Central and North West London NHS Foundation Trust,           ©
                                                                  Central and North West London
350 Euston Road, Regent’s Place, London NW1 3AX                             NHS Foundation Trust
Tel: 020 3214 5700 www.cnwl.nhs.uk                                Ref: 1046_AUG2018   | August 2018
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