Health and Safety Risk Assessment and Method Statement - Coronavirus Tenpin Entertainment Venue at: General Manager - Scotland
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Scotland
Health and Safety Risk Assessment and
Method Statement - Coronavirus
Tenpin Entertainment Venue at:
_______________
General Manager
_______________
4th January 2022
1Introduction
The company will at all times prioritise the health of its employees, visitors and customers and will not,
during the Covid recovery period, enforce employees to work under conditions in which they are not
satisfied with the precautions being taken. Further it will take the necessary steps to ensure that people are
not put at undue risk by the activities of the company.
All reasonable precautions will be undertaken to protect the public from infection by following the Scottish
government guidance and sector best practice guidelines.
This risk assessment covers the risks posed by the coronavirus to Tenpin employees, customers and
visitors to its premises.
It should be read in conjunction with the relevant risk assessments that have been undertaken by the
company and which apply to the general tasks being undertaken by Tenpin employees.
This assessment does not cover the work undertaken by contractors or other third party employees unless
it directly affects Tenpin staff, customers or visitors to the premises. It is expected that any visiting
contractor companies will have put into place their own control measures to protect their employees and
reduce the risk of any infection spreading whilst at work.
Guidance and official best practice
This assessment has been conducted in accordance with the legal requirements laid down in the following
regulations and guidance:-
The Management of Health and Safety at Work regulations
Personal Protective Equipment regulations
Scottish Government - Working safely during Covid-19 in offices and contact centres as
amended.
Scottish Government – Keeping workers safe during Covid-19 in restaurants, pubs, bars
and takeaway services as amended.
Scottish Government – Coronavirus (COVID-19) guidance on sport and leisure facilities.
Scottish Government – Tourism and hospitality sector guidance
Scottish Government – Coronavirus (COVID-19) protection levels: what you can do
UK Hospitality Scotland – COVID-19 advice and risk assessments for hospitality
businesses.
Scottish Government Strategic framework.
Recognition is given to the dynamic nature of the guidance and best practice being issued by official
bodies. The Scottish government are set to change many of the COVID protection measures on the 27th
and 28th December when the social distancing rules, limitations on attendance, self isolation and
requirements table service are to be changed. This assessment reflects those changes.
Principles of control
The control measures put in place by the company have the sole purpose of preventing the spread of
infection of the coronavirus.
This will be achieved by:-
Minimising the work carried out during the Covid- 19 period.
Minimising contact between people where practical, observing the distancing
rules, organising work tasks and social interaction which promote social
distancing.
Minimising the handling of any merchandise tools, cash or other items which
have recently been in contact with another person.
2Precluding from the workplace any person who is showing or has shown in the
past 7 days, signs of infection or under the current rules is required to self-
isolate
Providing and insisting on the use by employees of PPE.
Observing good hygienic practices as advised by the Governments health
department.
Each site will have an appointed COVID-19 officer (General Manager) who will ensure that the appropriate
management processes and mitigations are implemented and maintained in accordance with the company
requirements. Duty managers will assist in the general manager in this role as appointed Covid champions.
Methods of Assessment
This assessment has been conducted having visited Bowling centres throughout the country on many
previous occasions and making reference to the existing safety assessments, liaising with the company
operations and commercial directors and reviewing latest government advice on infection reduction
measures.
Reviews will be undertaken if:
There is significant change in the advice or best practice measures given by official
departments. Including any local lockdown measures
There is a major incident/accident or it becomes apparent that there are a number of
minor incidents or near misses related to the works being undertaken.
There is a request by an enforcing officer or landlord’s management.
Where it becomes clear through evidence that the current assessment is no longer
appropriate or adequate.
Further information
Company health and safety assessments.
Cleaning and sanitation procedures.
Working safely during Covid-19 checklists and procedures.
Company food log and Checkit systems
3GENERAL CONSIDERATIONS
Hazards Who might be harmed Control actions being What needs to be done Action by Dates of completion
and How Taken
Use Fourth by all team
Staff members may need members to inform
Team members.
to isolate for 10 days if business of fitness to work.
there has been close
contact with a household On site Tenpin
member even if they management to exclude
Tenpin employees may initially get a negative PCR any employee or
Continuing until further
affect customers and test. This is dependent on contractor who falls into
Individual and line notice.
visitors to the premises. government advice and the above category.
Spreading infection. management.
Staff may be infected from may change.in which case
customers or others in the the latest guidance will
building. take precedence All team members to wear
face coverings/masks
Other self isolation rules whilst at work at Tenpin.
Operations Director.
will follow the advice given
Safety adviser.
by the Scottish Disposable gloves are to
Government. be made available to all
team members.
Team to be briefed on the
policy and shown the
All team members will be
If asymptomatic cases advantages of taking the
Non identification of encouraged to take rapid
amongst staff are not tests. Encourage team Regional and General
asymptomatic cases of lateral flow tests twice a Prior to reopening.
identified there is a risk of members to undertake managers.
COVID. week and report results to
spreading the infection. testing and follow
management.
protocols if found to be
positive.
4Manager to conduct an
individual risk assessment
to ensure all necessary
measures are being taken
Individual female staff who Each pregnant female
Protection of pregnant and that the staff member
are pregnant and remain member of staff will be General manager As required.
staff members. is comfortable at work with
at work in the bowl. treated individually.
the control measures in
place. An agreement to be
reached if additional covid
measures are required.
Pre booking will be System to identify any
preferable and infected visitors in order to
encouraged. instigate isolation rules as
Details of each customer applicable in line with
kept on booking system. current government
Details to be kept for 21 guidelines.
days minimum.
Tenpin will comply with Meet and greet (Where
test and protect scheme applicable) at entrance will
adopted by the Scottish confirm that information
Government. on booking system is Meet & greet staff.
Ongoing when open.
Tenpin employees, accurate and compliant.
Customer spread of
customers and visitors to Opening times of each site
infection.
the premises. to be reviewed to establish All members of any party
most appropriate times to will be required to give
avoid Covid risks in line contact details for test and
with government protect systems. Operations managers.
guidelines. Encouraging the use of
Prior to opening to the
Protect Scotland app.
public.
Customers will be required Team members to manage
to wear face coverings in the company policy on
line with current customer face coverings
government and local and look to challange entry
advice. to those not wearing face
coverings (provided they
5are not exempt in line with
government advice).
Spread of infection Non-essential maintenance
Tenpin staff and Arrangements to be made
between staff and outside will be carried out at night General manager. As necessary.
contractors. at site.
contractors. or quieter trading periods.
All air handling units have Air handling units to be
Any person within the been reviewed to ensure maintained throughout
Contamination from air building may be adversely they are fit for purpose operational period as per
General manager. Ongoing.
handling units. affected by poor air quality and effective. installer and supplier
and filtration. Units have been deep recommendations.
cleaned.
Use of radios to
Work patterns encourage Team members.
communicate with Promote use of radios and
non distancing behaviour.
colleagues will avoid need discourage face to face Duty manager. Ongoing.
for many face to face contact.
meetings and discussions.
Ensure management are
aware of the procedures to
Measures are in place to
All those who have been to be followed if the company
Covid outbreak connected close the venue to enable
the venue at the time of is officially informed of a Operations director. Prior to opening.
with venue. a deep clean and
the infected person. confirmed case of
sanitation of the building.
coronavirus associated
with the site.
Fire safety and evacuation
Ensure First aider is on site
procedures in place to
during opening hours.
safeguard people at site.
First aid kits to be
All those within the
Accident or emergency. adequately stocked. Duty manager. Ongoing.
building. First aid kits and trained
Full PPE to be available
persons on site to deal
and worn by first aiders
with accident.
dealing with any accident.
6Team members trained on
dealing with difficult
situations.
Support of team members
Tenpin team members
always at hand.
may be at risk if public Reassure team that
Radio communications
Violence and aggression. become frustrated by new support is available and to Duty manager. Ongoing.
available. Teams will be
measures and restrictions. avoid conflict situations.
required to advise
customers on mask
wearing upon entry and
once more thereafter.
EXTERNAL AREAS
Hazards Who might be harmed Control actions being What needs to be done Action by Dates of completion
and How Taken
Any person who comes Waste to be disposed in
All waste to be placed in
Infection from into close proximity with sealed bags and removed Ongoing throughout the
the designated secure Team members.
contaminated waste. waste, including disposal from the building regularly. shift.
area.
contractor.
SITE ENTRANCE
Hazards Who might be harmed Control actions being What needs to be done Action by Dates of completion
and How Taken
Full control over who Ensure that host is
Spread of infection Tenpin customers may be enters the building at all available at all necessary Support staff. Ongoing during opening
between customers. at risk if social distancing times including adverse times during opening hours Operations managers. hours.
and hygiene measures are weather. to manage queuing system General manager
not followed. and offer advice and
Meet and greet station at guidance to customers.
entrance when the venue Learning and Development Ongoing.
7is open, with door host Host to be fully competent team.
ensuring management of on managing new situation
customer safety. and safety rules.
Sanitiser station at Ensure adequate supplies Duty manager.
entrance for customer/staff of face masks disposable
use. gloves and sanitiser.
Instruction given to Measures will be
customer on Covid rules on undertaken to ensure
site. Including that they customers who are not
may be asked to remove eating or drinking wear
face coverings if requested face coverings whilst on
by person in authority. the premises. Allowances
will be made for those
Customers offered members of the public who
sanitisation wipes and face are deemed to be exempt
coverings for use in bowl. in accordance with
government or local
guidelines.
Customers to be told 3
household rules and asked
to confirm status upon
entry.
Restricted access for Those with disabilities and Facilities on site enabling Daily checks to be made to General managers. Daily prior to opening.
disabled customers. their carers have the same free access for wheelchairs ensure all required areas
protection form infection to toilets, fire exits and are accessible including
as all other customers and escape routes, sanitisation toilets and sanitising
are treated equally. stations. stations.
RECEPTION
8Hazards Who might be harmed Control actions being What needs to be done Action by Dates of completion
and How Taken
Physical screens in place at Staff to be instructed on
till points. Covid safety procedures to
Sanitiser on reception for be followed.
Spread of infection Team members may come use by team member and Learning and Prior to opening to the
between team members into close proximity to customers. Full sanitation of the Development. public.
and customers at reception customers or handle All non-essential items reception area at the end
area contaminated surfaces. removed from reception of each shift. Ongoing whilst open to the
area. Bowling shoes to be visibly public.
Cleaning program is in sanitised before and after
place to ensure every use.
sanitisation. High contact areas to be Regularly throughout the
sanitised on a regular basis shift.
during opening hours.
Customers will be
encouraged to order using
our food and beverage
web-based app to prevent
queues.
LANES
Hazards Who might be harmed Control actions being What needs to be done Action by Dates of completion
and How Taken
Where lanes are in pairs Keyboards, touch screens
sharing the same ball seating and balls to be
Customers who are
return they will be sanitised after every game. Duty manager.
Lack of adherence to social bowling may come into Ongoing when open to the
designated blue or yellow. Monitoring of lanes to Team members.
distancing close contact with other public.
Upon issuing balls to a ensure that social
groups.
group, they will be distancing rules are
sanitised and marked with adhered to. Team members.
9visible stickers to show
which balls have been Any local restrictions
allocated to which lane. placed on the building
Same lane bowling to be must be adhered to and
restricted to 3 households. takes precedence over any
Larger families to be given mitigation and risk control
adjacent lanes. measures in this
Physical barriers assessment.
(permanent screens) have Lanes to be monitored by
been erected to allow team to ensure rules are
people to play in adjacent being adhered to
lanes without the risk of
spreading infection.
Team to monitor and
enforce rules on face
masks and consumption of
food and beverages.
Increased risk if people are
Face coverings to be worn Team to be briefed on new
allowed to consume food
at all times in the venue rules.
Spread of infection and drink in the lane
unless exempt by guidance The team should be Team members Ongoing
airborne droplets approach area with added
or local restrictions or instructed on the latest
caveat of not having to
when eating or drinking company procedures for
wear face coverings.
challenging customers for
test and protect and mask
wearing.
Public uneasy about Members of the public may Physical barriers Team members to be Operation managers and
playing within 1m of other be uncomfortable about (permanent screens) have briefed on the measures GM’s As required.
groups. playing in lanes next to been erected to allow being taken at the lanes so
other social groups. people to play in adjacent this can be passed onto
lanes without the risk of the customer prior to
Spread of infection if social spreading infection. bowling.
distancing is not Senior management team
maintained Safety adviser. Completed.
10GAMES AREAS
Hazards Who might be harmed Control actions being What needs to be done Action by Dates of completion
and How Taken
Ensure program is in place
enabling enhanced
cleaning of machines.
Mobile team member on
hand in games area to
High contact surfaces will sanitise machines on a
be sanitised frequently regular basis or at the
Customers playing gaming
throughout the day. request of a customer.
Infection form surfaces. machines which have high Duty manager. Ongoing.
Customers have been Enhanced cleaning regime
contact surfaces.
issued with sanitiser wipes to put in place to include
for personal use. balls, cue’s, triangle and
other high contact
surfaces.
Sanitisation wipes available
for games users on
request.
Clearly visible stickers to
be located on each gaming
Enhanced sanitisation will machine, change machine
be employed and users and ATM promoting social
made aware of personal distancing. Operations managers.
Customer using gaming Prior to opening to the
Poor social distancing. hygiene measures by use
machines. public.
of notices and stickers Staff supervision of the General managers.
detailing the 1m separation games area to promote
rules new rules and assist in
Sanitation stations will be sanitising as necessary.
positioned in games area.
Promote social bubble
11restrictions on multiple
player games machines.
Customers using pool
tables will be encouraged
to wear face coverings.
Staff supervision of the
games area to promote
new rules and assist in
sanitising as necessary.
Pool cues table tennis bats
and balls will be in situ
Mobile team member
with sanitiser wipes issued
People playing games are available in games area to
to customers on request.
Multiple handling of pool at risk of becoming sanitise machines on a Ongoing whilst open to the
All will be sanitised at the Duty manager.
cues and bats. infected from cues, bats regular basis or at the public.
end of the day.
etc. request of a customer.
Sanitiser to be available for
sanitising of air hockey and
ball use games.
The VR equipment will be
manned whenever it is
available for public use.
All staff to wear face
masks whilst attending the
game and dealing with the
Customers using VR games Take necessary local Duty manager.
public.
Contamination via VR are at risk of infection from measures to prevent
Sanitiser station to be sited Ongoing.
equipment. headsets wrist sets and children climbing on
nearby for use by public.
surfaces. machines. Team member.
Sanitiser wipes to be
available for public playing
the game.
All touch points of the
equipment to be sanitised
after each game. This
12includes any helmet and
handsets.
Single use face masks to
be issued to player for
wearing beneath headsets.
FOOD AND DRINK SERVICE.
Hazards Who might be harmed Control actions being What needs to be done Action by Dates of completion
and How Taken
A queuing system is in
place to encourage social
Queuing system to be
distancing with waiting to
managed. Ensuring
Customers may be at risk be served notices.
adherence.
Customers not adhering to of spread of infection if Team members and
Customers to be Ongoing.
social distancing rules. they do not observe Food service will be managers.
encouraged to order food
distancing rules. restricted to table service
via the App
only unless allowed by
government/local
guidance.
Hand sanitiser station
Ensure screens are in place
positioned at each servery
Risk of infection of team and functional.
area. Operational managers. Prior to opening to the
Spread of infection. member if customers are Team members to wear
General managers. public.
in close proximity. face shields/coverings.
Perspex screen positioned
at each till point.
Non-essential items to be Team members to be
Risk of contamination of
removed from kitchens made aware and adhere to
surfaces and items handled Ongoing whilst in
Spread of infection. prior to operation. enhanced cleaning and General manager.
multiple times and hygiene operation.
Daily cleaning schedule to sanitation policies.
standards are poor.
be adhered to with
13enhanced sanitation of
high use and high contact
surfaces in the kitchen and
storage areas.
Condiments and cutlery to
be removed and only
issued with meal on
request.
Single use condiments in Team members.
sachets to be issued.
Customers to be served
with drinks in a designated
Provide single use area on bar. Take away
condiments to sites. trays to be used.
All meals to be served on General managers.
Web based ordering app to tray to customer with
be encouraged to reduce social distancing protocol
Risk of contamination of queues when food observed.
Spread of infection. surfaces and items handled ordering. Customers encouraged to
multiple times. pay by cashless system
Media and advertising to throughout the venue.
promote cashless payment. Clearly marked area where
Cashless limit increased to kitchen prep team leave
Ongoing when open to the
encourage use. prepared food thus
public.
reducing team member
contact.
Bar and food prep areas to
be fully cleansed and
sanitised at the end of
each shift.
Ongoing sanitisation of
high contact or food Team members.
contact surfaces to take
14place throughout the shift.
Team members are not
permitted to prepare their
own food in the kitchen
(staff food from menu
permitted).
Limit kitchen access to as Work to be organised at
few people as is necessary. site to maximise safe
Minimise access to walk in procedures and minimise
Risk of spread of infection storage areas, freezers and social contact. Operations managers. Prior to start up of
if social distancing is fridges. General managers. operation.
impracticable in the Space working areas to
Spread of infection.
kitchen and prep areas. maintain social distancing.
Minimise contact at
handover points.
Minimise interaction
between team members.
TOILET AREAS
Hazards Who might be harmed Control actions being What needs to be done Action by Dates of completion
and How Taken
Spread of infection. People using the toilet Good hand washing Organise toilet checks and
facilities may not observe techniques displayed on ensure that are carried out
social distancing rules or each toilet entrance door. effectively. Duty manager.
follow good hygienic Sanitation station at each
practises. toilet entry point. Toilets to be fully sanitised
at the end/beginning of Team members.
Appropriate waste each day. Frequently throughout the
receptacles to be in all day.
toilets, frequent checks on Sanitiser dispensers to be
toilets and disposal of checked and filled
15waste in appropriate frequently.
sealed bags. Daily.
Hand driers available in Monitor toilets to signage
each toilet hand washing remains intact.
area. Site to display cleaning
schedule sign off regular
checks.
Use of signs and posters to
promote good hygienic
practices.
Organise toilet checks and
ensure that are carried out
effectively.
Toilets to be fully sanitised
Good hand washing
at the end/beginning of
People using the toilet techniques displayed on
each day. Duty manager.
Spread of infection. facilities may not observe each toilet entrance door.
social distancing rules or Appropriate waste .
Sanitiser dispensers to be
follow good hygienic receptacles to be in all
checked and filled Team members.
practises. toilets, checked every 30
frequently.
mins and disposal of waste
in appropriate sealed bags. Daily.
Monitor toilets to signage
Hand driers available in
remains intact.
each toilet hand washing
Where necessary to
area.
promote social distancing
urinals and WHB will be
taken out of use and
labelled accordingly.
BACK OF HOUSE
16Hazards Who might be harmed Control actions being What needs to be done Action by Dates of completion
and How Taken
Team rota’s to be
completed in advance Staff rota’s to be reviewed
allowing different start in light of experience.
Risk of team members
times.
Failure to promote social working in close proximity Operations managers.
Rota to minimise staff Team members to take
distancing whilst at work. to each other and General managers. Ongoing monitoring.
contact and working in staggered breaks
spreading infection. Duty managers.
close proximity. complying with social
Designated staff entrance distancing rules.
and exit door at each site.
Personal items to be
managed on site and Only one team member
placed in specified permitted to prepare food
Staff may be at risk of
individual box sanitised at any one time.
Contamination from contamination from
after use. Uniforms not to be worn Duty manager. Ongoing.
outside sources. personal items of other
Additional uniforms have off site.
staff members.
been purchased to allow Staff to sanitise & clean
for cleaning after each uniforms after each shift
shift.
Staff room use to be Use of staff rooms will be
Non-adherence to social Team members who may Operations manager.
limited to allow for social reviewed to ensure staff Prior to operation.
distancing. use staff room. General manager.
distancing. are not put at undue risk
when on breaks.
Tenpin employees may be Staff are not permitted to
at risk if they are consume food from the
Cross infection from items required/permitted to food prep areas unless it Ensure that policy is
Duty manager. Ongoing.
and surfaces. unnecessarily handle items has been specifically enforced on site.
or surfaces that have been prepared for them under
touched by other people. safe conditions.
Team members and Social distancing rules to Ensure that contractors are
Cross infection from items
contract persons may be at be observed when aware of and adhere to General manager. Ongoing.
and surfaces
risk if they are measures emptying cash from Tenpin Covid safety rules.
17are not in place to control machines.
cash collections from PPE including disposable
machines. hand protection to be worn
when handling or counting
cash.
Minimise the number of
people who touch surfaces
on machines when
emptying cash.
Persons in cash office to
be workable minimal at
any one time.
STAFF COMMUNICATIONS
Hazards Who might be harmed Control actions being What needs to be done Action by Dates of completion
and How Taken
All team members kept up
to date with company
Team members may have
progress.
identified a risk on site not
“Talk to Us” app available
otherwise considered by Each site will appoint a
to all staff allowing them to Set up prior to opening to
company. nominate person to whom
voice any concerns to HR Operations managers public.
Health of team member team members can
dept. General managers.
may suffer if they have express concerns and voice
All team members will be
Failure to identify team concerns which have not recommendations.
provided and required to
members concerns. been communicated to
undertake online courses
them.
on the new Covid safety
Team members may not
procedures. Operations director. Ongoing.
have knowledge to carry
Guidelines have been
out company Covid safety
issued by Tenpin regarding
procedures and thereby
vulnerable people and
put people at risk.
shielding.
Each site has a nominated Monthly
18team member through
which to communicate
suggestions and concerns.
H&S subcommittee
meeting held to review
safety measures and
answer questions from
team.
DELIVERIES AND COLLECTIONS
Deliveries to site to be kept
to an essential minimum.
Team member to wear
face coverings when
receiving delivery.
Social distancing to be
Delivery to be handled by
observed.
designated team member.
Handling of goods to be
Disposable gloves available Duty manager. Ongoing
minimalised.
for team if required.
Team members may be at Minimal contact of
Contact and close
risk if they have prolonged documents.
proximity with delivery
close contact with delivery Any external person to
personnel.
personnel. follow site Covid safety
Advise delivery personnel
rules when on Tenpin
of site rules as appropriate.
premises.
Designate delivery area Team member. Ongoing.
Customer toilets in use for
away from public.
delivery personnel.
General manager.
All deliveries to be dealt
with at a designated
entrance away from public
areas.
Assessment undertaken by: 19
Ted Hindmarsh. Safety Adviser. Assessment Date: 4th January 2022.
Re assessment due: Under constant reviewYou can also read
