Halls of Residence Information Booklet 2017 2018 - Bangor University
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Halls of Residence Information Booklet 2017 - 2018
WELCOME
2
Hello &
Welcome
Well done on choosing Bangor University,
currently overall 3rd in the UK and top 5
Don’t forget the Halls’
in the UK for accommodation *. If you Team are here for
are returning to us then welcome back.
Whether you are a first year student or
you. If you have any
are returning to halls for another session, worries, concerns,
we hope you have a great time in halls
and that you get the most from your stay
suggestions or just
with us. We will always do our best to want to chat to us about
accommodate you, keep you safe and
make sure that you have no worries your hall’s experience,
with your new home at university. we are here to listen
Take your time to read through and here to help.
this booklet, familiarise yourself
with the content and your new
home for the next year. Wishing you success this
year and an enjoyable
time in your Hall.
The Halls’ Team
*
www.bangor.ac.uk/accommodation
WELCOME TO BANGOR HALLS
We are committed to providing Ffriddoedd Village
you with facilities that are
safe and comfortable and
offer value for money and to
help you with any problems
you might experience.
In order to ensure your safety, it is
compulsory for you to complete the
on-line induction to the Halls.
If you have not already completed this
task please visit www.bangor.ac.uk/
myroom as soon as possible and before
you move into your accommodation.
The Halls’ Office will record all students
who complete the module and will
email those who fail to do so.
St. Marys Village
Garth Halls of Residence
All we ask of you is that
you follow the regulations
in this booklet and that you
show due consideration
for your fellow students
and to the local residents.
CONTENTS 4
p3 Welcome to Bangor Halls
p5 The Halls Office
p6 Residence Conditions
p7-8 Residents’ Charter
p9-10 Safety Induction & General Safety
p11-12 Warden Support
p13 The Campus Life Programme
p14 Medical Matters
p15 Payments & Insurance
p16 Bangor University Security
p17 Keys, Rooms, Guests & Water
p18 Internet Access from your Halls of Residence
p19 Mail Collection
p20 Facilities
p21 Maintenance
p22 Room Issues and Complaints
p23-24 Help
p25 Bangor & Student Villages
p28 Rules of Conduct
p29 Target Response Times & Damage Charges
p31 The Student Accommodation Code
Some of this information is only relevant to students on the Bangor campus.
Students in Wrexham should ask for guidance at their reception office.
This booklet is a guide; please ensure that you have read and understood
the residence conditions which form part of your contract.
These can be found at www.bangor.ac.uk/ess1718
www.bangor.ac.uk/accommodation
THE HALLS OFFICES
The Halls Offices at We can take payments, discuss
room transfers, arrange meetings
Ffriddoedd and St. (informal or formal) with the
Mary’s can answer Warden Team and deal with
any maintenance issues.
all your questions
about living in Halls at If you lose your room key or key card/
fob you should also call at either of the
Bangor University. Halls Offices to obtain a replacement,
for which there is a charge.
When you agree to live in University accommodation you will be directed
to read the Residence Conditions which may be found at:
www.bangor.ac.uk/accommodation/essentials1718
The Residence Agreement
and the Residence Conditions
are very important and
legally binding. A brief
summary of them appears
to the right but you should
have read them in detail
before accepting the
Residence Agreement.
The Halls Office - Ffriddoedd villageRESIDENCE CONDITIONS 6
Brief Summary of Residence Conditions
1. If you leave the University it does not mean that 12. Residents and their guests should
your Residence Agreement is terminated. not bring illegal drugs, psychoactive
substances, firearms or any
2. The Residence Agreement is legally binding and can
weapon (even a replica) into the
not normally be terminated. Please read Residence
halls. The University will report
Condition 5.3. If you are leaving the University
any such incident to the Police.
please call at the Halls Office BEFORE you leave
bringing with you a copy of your ‘Withdrawal from 13. Residents should not cause any
Studies’ form issued by Student Services. nuisance, harassment or persistent
disturbance to others. Serious
3. Residents must read the notice on the wall of
or persistent noise nuisance may
their room regarding the contents of their room.
lead to disciplinary action.
Please advise us of any discrepancies or damages
within 7 days of taking up occupancy. 14. Residents may not sublet their room
to any other person and residents are
4. Residents must keep the room and the communal
responsible for all their visitors and
areas of the flat/corridor clean and tidy.
their behaviour while on University
5. Residents must not damage the walls, doors, floor premises. The University appreciates
covering or furniture in the room. Please do not use that some students will want to bring
drawing pins, nails, hooks, adhesive tape etc. Please friends back to their accommodation
use the notice boards for displaying notices or posters. who may wish to stay overnight.
Residents will be charged for any damage that occurs Therefore we may allow occasionally
and may be called to a disciplinary hearing. a family member or friend to share the
6. Residents must only use cooking equipment student’s room for a maximum of two
in the kitchens not in their room. If any consecutive nights in any 7 day period.
electrical equipment is over 12 months old it Residents should register their guests
will require PAT testing before you arrive. names by going to www.bangor.ac.uk/
accommodation and completing the
7. Members of University staff or authorised contractors on line form before their guests arrive.
are allowed into the rooms at reasonable times for the Guests must be over the age of 18.
purpose of inspection, cleaning, maintenance or repair.
15. Residents are reminded that members
8. Residents must complete the compulsory of the Warden team and Security
Halls Induction module to be found at team are members of University Staff
www.bangor.ac.uk/accommodation/essentials1718. and in accordance with Residence
9. Residents must not burn candles, oil lamps or incense in Condition 2.10 their instructions must
the halls, deep fry with oil or cause any other fire risk. be complied with at all times. Verbal
abuse of staff will not be tolerated.
10. Smoking, including pipes, vaporizers and e-cigarettes,
is not allowed in any University building or
within 5 metres of any University building.
11. No animals are allowed in the Residences for full details please see
except for assistance animals.
www.bangor.ac.uk/accommodation/
essentials1718
www.bangor.ac.uk/accommodationHALLS We aim to give students the best experience in their Halls by keeping them safe and supported and by promoting their participation and ownership of an equal and responsible communal society. Students’ experiences in their Halls are often the most important of their educational life. Creating a suitable environment for study, social opportunities and communal living supported by good pastoral care is crucial. Residents’ Charter This Residents’ charter sets out in general terms the services provided to you by the Halls of Residence. The Charter also defines your responsibilities and obligations both to the Halls of Residence and to your fellow residents. The Charter does not replace the Residence Conditions to which you must agree before taking up residence in a hall. The Residence Conditions may be found at: www.bangor.ac.uk/accommodation/essentials1718
8
Before you arrive at the University:
• You will receive clear information • If your application is successful once you are
regarding making an application offered accommodation you will be given clear
to live in a hall of residence information on how to accept the offer including
explaining the process involved and deadlines and a single pre-payment.
the closing dates for applications
• You will be given clear information regarding arrival
and all costs involved.
at the University and about your hall of residence.
In the Halls of Residence During your period
you can expect from us: of Residence we will
• Access during the period of your contract to expect you to:
clean, secure and safe living accommodation
which conforms to or exceeds the UUK code of • Adhere to the Residence Conditions
practice and current health and safety practice. and the University regulations.
• A friendly service that will be equitable and • Have due consideration for other residents
transparent and provide value for money. and not to cause undue disturbance.
• An environment conducive to study free • Respect the rights and health and
from unreasonable noise, discrimination, safety of other residents and staff.
harassment or intimidation. • Exercise care in the safekeeping of key cards/
• Repairs and maintenance carried out fobs and entry codes at all time and report any
efficiently and as swiftly as possible. loss to the halls staff as soon as possible.
• Respect and privacy, giving adequate notice • Ensure prompt payment of all fees due.
for non urgent maintenance work. • Maintain a reasonable level of hygiene
• Access to assistance at all times from Halls and cleanliness in communal kitchens
staff, security staff or the warden team. and bathrooms, and in your own study
bedroom and shower room.
• Pastoral care from the trained warden team
• Remain responsible for your guests at all
• Communal laundry facilities times and to register any overnight guests
• Student lounges as detailed in the Residence Conditions.
• Cleaning of communal areas under a • Conserve energy, respect the
clearly defined Service Level Agreement environment and recycle responsibly.
as detailed in the resident’s conditions.
• Provision of a mail collection service
with clearly displayed opening hours.
• Access to a well defined complaints procedure Ken Griffith
– see bangor.ac.uk/accommodation/essentials. Head of Residences
www.bangor.ac.uk/accommodationSAFETY INDUCTION & GENERAL SAFETY
It is compulsory for you to Failure to complete
complete the on line induction the module could
result in disciplinary
module before, or as soon as you
action being taken.
take up residence in the Hall.
A record will be kept of all those
This may be found at who complete the module.
www.bangor.ac.uk/myroom
This induction is additional to any other
The induction will highlight some of the potential health and such information provided by your
safety issues arising from living in Halls. This compulsory department. It is your responsibility to fully
induction forms part of the University’s Health and Safety familiarise yourself with the remainder of
Policy, which is reproduced in the Student Guide 2017-18. the University’s Health and Safety Policy.
Fire Any student who breaks an alarm glass
There have, unfortunately, been a number of to raise a false alarm or interferes
incidences of fire in Halls of Residence. The in any way with the fire fighting
primary cause has been through carelessness equipment, including alarms, smoke/
and/or negligence by residents eg unattended heat detectors, fire extinguishers
cooking. The University treats all behaviour which
etc. commits a criminal offence
constitutes a fire risk, including tampering with
fire equipment and fire doors, as a very serious and will be subject to University
breach of University rules and regulations. Disciplinary Procedures, as well
as being reported to the Police.
Unattended cooking Please familiarise yourself with the
can cause fires and regulations regarding Fire in section
endanger life 2.10 of the Residence Conditions.
Fire Alarm Fire Alarm Testing
When an alarm is sounded, loud The fire alarm system will be checked
warning sounds can be heard weekly. Notices are displayed indicating
in all areas and you should the times and dates of tests. In these
immediately leave the building circumstances, the fire alarms may
following the “Evacuation sound for periods of up to 15 seconds
Procedure” above. ALL students before being silenced and you need not
and visitors must EVACUATE each evacuate the building. However, if the
and every time the alarm sounds alarm continues to sound, you must
regardless of circumstances. immediately evacuate the building.10
Fire Precautions Fire Drills
Your attention is drawn to the fire precautions, In the normal course of events two fire drills
which are posted throughout the Halls. These are held each year in order to test evacuation
should be read carefully and observed. You are procedures. You must always evacuate a
advised to make a mental note of your nearest building in response to the continuous sounding
fire exit and fire assembly point. To prevent of the fire alarms (see “Fire Alarm Testing”
the unnecessary triggering of fire alarms or below). The fire drill will need to be repeated
the spread of fire and/or smoke, you should if residents fail to evacuate the building within
always ensure doors are closed and NEVER 3 minutes of the sounding of the fire alarm.
wedged open. This includes bedroom, kitchen
It is your responsibility to make sure you know
and corridor doors. Cooking in rooms and the
the location of the Fire Assembly Point for
use of candles are strictly prohibited and may
your accommodation (see Fire Notice posted
lead to dismissal. Smoking is NOT permitted in
in each individual student room). Anyone
any University buildings, including bedrooms
failing to evacuate a building when the alarm is
or within 5 metres of any University Building.
sounding may be subject to disciplinary action
and/or fine (see Residence Condition 2.10).
If you discover a fire:
• Do not bring illegal drugs, or
Immediately operate the legal highs into halls.
nearest fire alarm.
• Do not cover heat or smoke detectors.
Evacuate the area immediately.
• Do not smoke or use e-cigarettes within
Evacuation Procedure 5 metres of any University building
1. If safe to do so, close all doors and • Do not burn candles, incense or oil lamps.
windows of the room you are leaving.
• Do not bring weapons into halls. This
2. Leave the building by the nearest safe exit. includes illegal knives, guns, replica
3. Do not use the lift. weapons, tazer guns, BB guns etc.
4. Do not stop to collect personal belongings.
5. Do not re-enter the building until instructed to
do so by the Fire Service or a member of staff. Are e-cigarettes safe?
6. Proceed to the designated assembly Check out the link below to learn more about
point and wait further instructions. e-cigarettes and the risks involved.
7. Fire escapes are only to be used in http://www.electricalsafetyfirst.org.uk/
the event of an emergency. guides-and-advice/electrical-items/
e-cigarettes/
It is a serious offence to cover any smoke or heat
detector. This will result in a disciplinary hearing &
you could be asked to leave the Hall permanently!
www.bangor.ac.uk/accommodationWARDENS AND SENIOR WARDENS
Wherever you live on the How do wardens
Bangor Campus you will resolve problems?
have access to a Warden Now you have left home and are living
independently, we consider you to be young adults
Team who are responsible and therefore to behave as such. We would always
for your welfare and encourage you to try and resolve a problem
amongst yourselves first. You may want to speak
for disciplinary matters to your warden for advice on how to do this - in
within Halls. We are all our experience, the simplest and quickest way to
resolve any issues is by talking to your flatmates.
either students or staff If you’ve tried this and it hasn’t worked again
members of the University you may wish to approach any one of us for
advice and we will help mediate a discussion to
living amongst you and establish the problem and agree a solution. If it
are available to support is an issue concerning your whole flat, we may
call a flat meeting; otherwise we can arrange a
you at any time during smaller meeting between those involved. We
your stay in Halls. will monitor the situation until things improve.
If things still don’t work out, the Senior Wardens
have the authority to pursue disciplinary
What sorts of problems measures against any resident who is putting
can wardens help with? the welfare or safety of other residents at risk;
generally this would start with a warning but
We are here to ensure students welfare within when appropriate the Senior Warden may issue
the residences, which means we are here to help fines and in more serious cases remove the
resolve any issues that may jeopardise that. This student from University accommodation. Ideally,
might mean a noisy neighbour, messy flatmates, we would prefer for issues to be resolved before
if you are homesick or not happy with your course, reaching this stage and, when handled properly,
food thieves… or any other unexpected “surprise” they usually can be. As members of a community
throughout the year. Anything you tell your we all have communal responsibilities.
warden will be treated in the strictest confidence,
so please don’t be afraid to approach us.
The Warden Team12
What can I expect from my wardens?
• Wardens are a friendly and approachable bunch • Wardens have a vast range of experience in working
and we would like you to feel like you can with students, We will treat any information you
talk to us about any concerns you may have. share with us as strictly confidential. We will
We encourage you to come to us for help and always provide you with the opportunity to tell your
advice, especially if you’ve already tried to work version of events in any dispute or issue and we
things out yourself first. You can come to us will always treat residents fairly and with respect.
with any problem, issue or concern you have
and if we don’t have the answer we will point • We like to resolve problems as swiftly as possible
you in the direction of someone who does. so once all the facts have been established, you
can rest assured we will be doing whatever
• There is a warden on call 24 hours a day 7 days a necessary to find a solution. If we don’t know the
week. We live in the Halls so are never hard to find. answer to something, we are very well-placed
to find out or refer you to the right place.
What do my wardens expect from me?
• Please make yourself aware of the • Your flat is going to be your home for the next 10 months
Residence Conditions (summary on page or so and YOU have a shared responsibility to keep it
8). We will not accept “I didn’t know….” clean, tidy and safe. We are here to help when things
As an excuse when things go wrong. go wrong but it is your responsibility to make sure your
home is a happy one. If you leave cooking unattended,
• You will be sharing your flat with several you are not only risking your life but also the lives of your
other students so please be considerate flatmates and neighbours. If you leave your corridor
and respectful of their needs. Just because door open or your room unlocked you are jeopardising
you don’t have lectures until lunchtime, the security of your flatmates and all your belongings.
doesn’t mean they’re in the same position. We would like you to look out for each other at all times
Some people have lectures before midday; and help create a happy community for us all to live in.
some people like to study in their rooms;
some people like to go to bed early. We • Occasionally, we may need you to accept that there
want you all to have fun but not at the are some issues that we can’t help you resolve. When
expense of others. We aim to balance the you share a flat/hall with several other people and
needs of many different people and your live on a busy residential site, some problems are
cooperation is vital for this to work. inevitable: the kitchen will rarely be pristine, there
won’t very often be complete silence, you may not
become best friends with the person next door to you
and you probably won’t always get your own way.
Sometimes we need to make the best of what we have
Contact the Wardens and if you are willing to compromise on some things,
If you need to contact a Warden in an we will be able to help you much more effectively.
emergency please call our
24hr Security on 01248 382795 The Warden team hopes that
you enjoy your time in Halls
For non-emegencies you can email
Wardens@bangor.ac.uk or and will help you live in a
call 01248 382667 happy and safe community.
www.bangor.ac.uk/accommodationCAMPUS LIFE PROGRAMME
Bangor University Campus The Programme
Life Programme is run by The Campus Life Programme
the Residential Life Team allows you to take a break from
and Campus Life Crew, for your studies and the lecture
theatre, meet new people and
all residents of University participate in activities you
Halls on the Bangor Campus already enjoy, or perhaps try
your hand at something new!
The Calendar
The Campus Life calendar
of events is known for its
friendly competition between
halls, so we want you to get
involved, regardless of your
skills or abilities and enhance
the community spirit. We hold
tournaments of sporting and
non-sporting events each month
and we’re always looking for
new tournament ideas. Previous
events have consisted of bake-
offs, karaoke, dodge-ball, 5 a
side, day trip and inter halls
quizzes, to name a few. The
great news is, it’s all FREE!
Check out the Bangor Campus
Life website or Facebook
page for all our latest news.
We look forward to seeing you.MEDICAL MATTERS 14
Bodnant Medical
Centre
Appointments:
01248 364492
Local Surgery 8.00 am - 6.30 pm
weekdays.
You will have been advised in your Welcome
Week diary to register with a local GP in Bangor.
Please ensure that you confirm your Bangor
address with your new doctor after your arrival. Bodnant Medical
Centre
To provide medical facilities not normally
Menai Avenue
available in general practice, the University
Bangor
has contracted with one local practice to
LL57 2HH
provide special services for students.
Local Hospital If you need an ambulance,
The local hospital is Ysbyty Gwynedd and this please call security on
has an accident and emergency department. If
you suffer an injury please ask security staff 01248 382795 so that they
to call an ambulance. The Security officers will may direct the ambulance
direct the ambulance to your room and advise
the warden team of your situation.
to your room and advise the
warden team of your situation.
Drug & Alcohol help Wales Drug and Alcohol Helpline
Wales has a free and bilingual
telephone drugs helpline providing Freephone: 0808 808 2234
a single point of contact for anyone Or text DAN to: 81066
wanting further information or
help relating to drugs or alcohol.
WWW.DAN247.ORG.UK
Community Advice & Listening Line
Mental Health
Helpline for Wales
0800 132 737
www.choosewellwales.org.uk/home
www.bangor.ac.uk/accommodationPAYMENTS & INSURANCE
Payments
• All students will make a pre-payment when
they accept their Residence Agreement. This
is a prepayment of fees.
IT IS NOT A REFUNDABLE DEPOSIT The
full amount due to the University for your
Hall Fees is shown on your Residence
Agreement.
• The balance of your hall fees (minus
the pre-payment) may be paid in one
lump sum on arrival or at Registration.
Insurance
• Alternatively you may choose to make
The University has arranged contents insurance
payment by using the epay system. for your possessions with Endsleigh Insurance and
This is all explained in your Welcome the cost of this is included in your hall fees. Further
Week diary which you will receive information and claim forms can be found at
directly from the Academic Registry
www.endsleigh.co.uk/reviewcover
with the link to the E-payment.
Please ensure that you note the level of cover
• When you register with the University, if available and that you contact Endsleigh
you have not already paid your hall fees, yourself if you require additional cover.
you will be expected to have registered
your details on the epay system. The University will always do its
• If you wish to pay your hall fees in best to ensure that services meet
one lump sum before registration student requirements. However
you may call at the Halls Office occasionally external providers
during opening hours. may be responsible for the lack
of such services – e.g. power cuts
or failure in the water supply –
You may find more and in such circumstances
information regarding the University can not be held
payments including responsible. In addition Bangor
University will not be responsible
the dates your card for any delay in or failure of the
payments will be ResNet or eduroam system
collected at the due to any occurrence beyond
the University’s control.
finance office websiteBANGOR UNIVERSITY SECURITY 16
Here at Bangor University we pride ourselves on
our students being able to study and socialise in a
safe environment. The safety of all staff is also of
paramount importance in support of our students.
We provide a security service that is available
for advice and assistance 24 hours a day.
Security Services Community police officer
Security Services is responsible for all types The University is in the fortunate position of having
of security arrangements and the provision its own community police officer, who can offer
of expertise and advice which include: advice to students on safety and security issues.
• The provision of a dedicated team
of in-house staff who maintain a There is a police officer drop
security presence on all residential in desk located in the Main
accommodation sites; Arts University building.
• A dedicated Central control room operating
24 hours a day, 365 days a year;
Security staff are
• Access control systems, trained to provide
burglar alarms and CCTV;
first aid. If you need
• Out-of-hours access to students/visitors an ambulance or
• Control of car parking on first aid call security.
University Campuses
If you have any security concerns, no matter
how big or small please approach a security
officer or contact us on: 01248 382795
or if using an internal phone: Ext 2795
Bangor University security working together
with Students and staff for a safer campus.
www.bangor.ac.uk/accommodationROOMS, GUESTS AND OTHER INFO
Keys, Cards and Fobs Overnight Guests
In some halls we have key cards or key Students are responsible for the behaviour of any guests
fobs instead of a conventional key. Please they bring into the Halls whatever the time of day or
remember that once you open your door night. Residents MUST notify their fellow residents/
with a key card it will then lock again when flatmates if they plan on having an overnight guest and if a
closed. So if you pop to the kichen and fellow resident objects their feelings should be taken into
don’t take your card you will be locked consideration. Residents should be particularly sensitive
out of your room. It is not possible to put in female only or male only corridors when considering
the door on the latch in these halls. inviting guests of the opposite sex to remain overnight.
If your door opens with a key fob Residents must register their guests names
you will need to use the fob to
by going to www.bangor.ac.uk/myroom and
actually lock the door as well.
completing the on line form before their
Please do not punch any holes in your
key card to put it on a key ring since this
guests arrive. Guests must be over 18. This
will deactivate the card. Lanyards are privilege may be withdrawn if abused.
provided by the Halls Office. There is a
charge of £20 to replace a broken or lost
card, fob or key and if you lose your key,
Water Safety
The University has an obligation to run the water in your en
card or fob you should come to the Halls
suite shower room or washbasin at least every 7 days to
Office to purchase a replacement.
ensure the prevention of the possible build up of bacteria.
Please note that Security Staff can let you
For this reason we need to know if you are leaving
into your room if you are locked out. You
your room at any time for a period of 7 days or
should telephone 01248 382795 to request
more. This is particularly likely at the Christmas and
assistance or call at the Ffriddoedd or
Easter semester breaks but may also be relevant if
St Mary’s Security Lodge. For students
you leave Bangor for an extended work placement
whose contracts commence in September
or return home if you are ill for instance.
this service is free until 8th October
inclusive. From 9th October you will be You should understand that your room will be
charged £5.00 each time your room is accessed by Halls staff during the period of your
opened for you by a member of Security absence to run the water for a 5 minute period.
or a Warden. Students who move into Please log the expected date of your departure from Hall
Halls at a later date will be allowed a 2 and the expected date of your return via the Halls website -
week period of grace before charges are www.bangor.ac.uk/myroom
applied to their accounts for lock outs.
Residents will always be given
documentation to remind them of this Room Transfers
charge each time they are let into their Occasionally rooms will become vacant during the year if
room and should call at the Halls Office students leave the University.
to make the appropriate payment. • If you would like to be considered for a vacant room
Residents are reminded that they should in another hall complete a room transfer request via
lock their rooms whenever they leave the Halls website www.bangor.ac.uk/myroom.
them, even for short periods of time. If
• Please note that we can never guarantee that a
it is necessary for a member of staff to
suitable room will become available and we do
enter a student rooms for any reason,
not open the transfer list until at least 2 weeks
e.g. for maintenance, then the room
after the start of the session. The exact date
will always be locked afterwards even
will be available from the Halls Office.
if the room was found to be open.
• There will be a £25 charge for Room Transfers.INTERNET ACCESS 18
All of our Halls on the Bangor
campus have access to the
eduroam wireless network and
have a wired connection available
called ResNet. To access either
eduroam or ResNet you will need
your Bangor University username
and password. Your username
will have been sent to you with
your welcome letter when you If you do not know your username
you will be given it when you
accepted a place with us. You will
register for your course or by
also have been asked to retrieve telephoning the IT Services
your password from Helpdesk on 01248 388111.
www.bangor.ac.uk/signup.
Connecting Further Information and
Most computers will simply ask you for your Assistance
username and password when connecting
More in depth connection guides for specific
to the eduroam wireless network. You can
operating systems can be found at www.bangor.
also download and install a setup program
ac.uk/itservices/resnet and www.bangor.ac.uk.
specifically for your computer system from
itservices/wireless. Free antivirus software for
www.bangor.ac.uk/itservices/wireless.
University students and staff can also be found
To connect to the wired ResNet service users at www.bangor.ac.uk/itservices/sophos.
will need to configure their computers using IT support staff will be available to assist you,
the guides at www.bangor.ac.uk/itservices/ should you have difficulty connecting to eduroam
resnet/getconnected. If you have configured or ResNet. To request support, contact the IT
your computer to use a fixed IP address or DNS helpdesk by telephoning 01248-388111, or
servers you will need to change these settings visiting www.bangor.ac.uk/itservices/help.
to automatically acquire addresses from our Please be ready to give a description of your
servers. You will also need an RJ45 Cat5e patch problem and all your details including your hall
lead to connect your computer to the network and room number, your username and a way
socket. These will be available for purchase we can contact you, such as a mobile number.
from the University should you need one.
You will also need to agree to the University
Acceptable Use Regulations. These prohibit, Free antivirus software for
amongst other things, the sharing of copyright
material and creating your own networks to
University students and staff
share our internet connection. Anyone found to can be found at
be in breach of the AUR’s will be subject to the www.bangor.ac.uk/
University’s disciplinary procedures and may lose
their internet access from their accommodation.
itservices/sophos
www.bangor.ac.uk/accommodationMAIL COLLECTION & CANOLFAN BRAILSFORD
Ffriddoedd and St. Mary’s Student Villages
Mail may be collected at the Halls Office at
your village. The timetable for mail distribution
will be on display in the Halls Office.
Garth
Students should use their key
fob to open their mail box.
Canolfan Brailsford
If you are a resident in halls on the Bangor Your gym membership
Campus you are entitled to a student gym only will allow you to use the
membership as part of your halls’ fees. facilities at either village –
Your membership will last for the same time as double the incentive to get
your term time accommodation contract. fit and stay active!
Please note, you will need to
present your student ID and
register at Canolfan Brailsford
before using the gym facilities.FACILITIES 20
Student lounges
There are student lounges Laundry
available at Garth and both There are launderettes available
student villages open from 8.00 for all residents in halls. Opening
am – 11.00 pm which may also times are advertised on the
be used for student events. doors of the launderettes.
In addition outdoor barbecue
areas have been designated on
each site for use in the summer
months. The computer hubs in
Refuse Disposal and Recycling
Alaw, Barlows and Garth are Residents are expected to empty the bedroom
open 24hrs a day. St Marys’ bin into recycling bins in the kitchen. Residents
village has 2 bookable kitchens
available for group gatherings.
in townhouses and studios will be expected to
dispose of their own refuse in the outdoor bins
and recycling facilities.
All waste must be disposed of in the appropriate bins provided.
Please wrap all broken glass, and any other sharps, in thick
newspaper and dispose of separately by attaching a note
marking the contents as “SHARP” and leaving in a safe position
near to the waste bin. The University wishes to promote
environmentally friendly refuse disposal and recycling bins are
located in all kitchens. They are provided for the recycling of
paper, food, glass, plastic, tins and cans. These bins must only
be used for recycling waste; inappropriate use could result in the
imposition of extra cleaning charges.
Vehicle Parking Trains
A vehicle parking permit is required to park in the University vehicle The station is a short walk from
parks which are normally controlled 24 hours a day, Monday to all Halls of Residence. Tickets
Friday. Applications for vehicle parking permits are dealt with by and timetables available from:
the Property and Campus Services Department which is located http://www.nationalrail.co.uk/
in the Ffriddoedd Building on Victoria Drive. The office is open
between the hours of 8.45am and 4.30pm, Monday to Friday. Buses
Registered students who are either resident in University owned Local Bus timetables
halls or who live outside the boundary of the City of Bangor are can be found at:
eligible to apply for these parking permits. The permit however
does not guarantee that a parking space will be available for http://www.traveline.cymru
the permit holder. Non permit holders are liable to be fined. 0871 200 22 33
Further details, including the parking regulations, and
details of when permits are available to purchase, can be
found at www.bangor.ac.uk/eo/VehicleParking.php
Parking is only permitted in desginated parking bays. Parking in
prohibited red hatched areas may be subject to disciplinary action.
www.bangor.ac.uk/accommodationMAINTENANCE
5. If you break something in your residence
you will need to pay for its repair.
6. Some repair jobs will be completed by
Halls staff but others will be passed
on to contractors to complete. This
is so that all repairs are carried out
by appropriately qualified staff.
7. The University will deal with faults on a
priority basis and will carry out repairs
as soon as reasonably practicable. The
repair time will range from one hour to
4 weeks depending on how urgent it is.
Maintenance 8. Don’t carry out repairs by yourself
or engage contractors – it is
Terms & Conditions impossible to check safety procedures
or the quality of the work.
1. Damage and repairs should
be reported online via 9. In reporting a fault you are giving
www.bangor.ac.uk/myroom permission for staff to access the
area where the fault has occurred.
2. Please call the halls office in any You are not normally given notice
emergency situation - 01248 regarding the time and date of
382667. The office is open 9am – the repair. For all planned works
5pm weekdays only. Please call that you have not reported then
security if it is an emergency at 7 days notice will be given.
any other time - 01248 382795
10. You do not need to be in when the
3. In many cases damage may become contractor or staff member visits.
worse if not reported promptly. Make
sure you notify us of a fault that is 11. We are always happy to provide updates
causing continued damage (e.g. on reported repairs. We monitor
a water leak) or you may be held the performance of contractors and
liable for any additional damage. appreciate any feedback you may have.
4. If you don’t let us know about a
fault in your room (even a dent in
the wall or stain on the flooring) For response times
when you first move in, when we
discover the damage you may be and Damage charges
liable for the repair cost and you will please go to page 29
be charged an administrative fee.ROOM ISSUES & COMPLAINTS 22
Overseas Electronics Your Room
Adaptors for overseas electronics, Drawing pins, hooks, nails, sellotape,
as well as ethernet cables for your double sided sticky buddies and stickers
should NOT be put on walls, furniture or
room can be purchased from the doors - You will be charged for any damage
Ffriddoedd or St Mary’s shops. caused to your room or communal area.
NON EU ADAPTORS
WILL BE CONFISCATED
Noise Complaints
If you are affected by any unreasonable noise
in Halls you should immediately report the
matter to Security who may call a Warden as
well to attend to the matter. Noise complaints
will be dealt with in strictest confidence. You
may also report noise issues by contacting
either Halls Offices or the Security Lodges.
Neighbours
PAT Testing If you have any problems with your neighbours
All electrical items and electrical adapters or with food theft for instance, you may speak to
brought to University should be PAT tested if a Warden in the evenings and at the weekend or
over 12 months old. This must be carried by a call at either Halls Office to speak to a member
qualified electrician prior to your arrival. The of staff. Remember that if you wish to speak
Halls Office will offer PAT testing surgeries to a Warden in the evening or weekend you
in the first few weeks of each semester. should contact Security. You do not need to tell
See our website & facebook for details the Security staff the nature of your concern.
Complaint About
Vacuum Cleaners Our Service
Vacuum cleaners are not suitable for sucking
up any spillages or liquids including vomit. You If you wish to make a complaint about our service
will be charged for any appliances found to be the complaint procedure can be found at:
damaged by liquid. www.bangor.ac.uk/accommodation
and click on Essential 17 -18
www.bangor.ac.uk/accommodationHELP
My Room, Friends I’VE LOCKED MYSELF OUT OF MY ROOM
Telephone or visit Security who will
let you back into the room
& Hall Mates MY COOKER / SHOWER / TOILET
/ CHAIR IS BROKEN
I’VE LOST MY ROOM KEY/CARD/FOB Report on line: www.bangor.ac.uk/myroom
Visit either Halls Offices to purchase 01248 382667
a new key/card/fob
9.00 a.m. – 5.00 p.m. weekdays only
Call Security if it is an emergency at any other time
I AM HAVING PROBLEMS WITH MY NEIGHBOURS
Email the Head Warden at wardens@bangor.ac.uk I WANT TO CHANGE MY ROOM
or call Security in the evening and weekend – Go on line: www.bangor.ac.uk/myroom
01248 382795 – and ask for a Warden to visit you
I WANT MY FRIEND TO STAY OVERNIGHT.
MY INTERNET CONNECTION OR MY Overnight guests are allowed to stay in your room
COMPUTER IS NOT WORKING PROPERLY for a maximum of 2 consecutive nights in every 7.
Call or email the helpdesk on 01248 Please consult your flatmates when inviting
388111 or helpdesk@bangor.ac.uk guests and you must register your guest by
visiting: www.bangor.ac.uk/myroom
Safety I NEED TO SEE
A DOCTOR
Loans, Payments
If you have not registered
with a particular practice
and Fines
THERE IS A FIRE IN
THE BUILDING you may visit the MY LOAN HAS NOT I WANT TO TALK
Bodnant Medical Centre COME THROUGH AND/ ABOUT MAKING A
Raise the alarm in Menai Avenue for OR I NEED HELP WITH PAYMENT OR PAYING
and vacate treatment. Please ask FINANCIAL MATTERS A FINE
the building at Security or the Halls
immediately Contact the Money Call, email or visit
Office for directions advisor in Student either Halls Offices
Support Services in halls@bangor.ac.uk
I NEED AN AMBULANCE OR FIRST AID Neuadd Rathbone 01248 382667
Call Security 01248 382795 – 01248 383637
Insurance & Proof of Address
I NEED PROOF OF MY ADDRESS I WANT TO KNOW WHAT MY INSURANCE
TO OPEN A BANK ACCOUNT/GET A COVER IS/I NEED TO MAKE A CLAIM ON THE
MOBILE PHONE CONTRACT CONTENTS INSURANCE FOR MY ROOM.
Go online at http://www.bangor.ac.uk/ar/main/ The block insurance policy is provided by Endsleigh.
who can provide you with evidence of address. You should go to their website www.endsleigh.co.uk
The Halls Office is not able to provide this service for further information and a claim form24
I Need Help & Advice
I’M BORED AND LONELY. I’VE BEEN CALLED I’D LIKE TO TALK TO I’M AN INTERNATIONAL
WHERE CAN I FIND OUT TO A DISCIPLINARY SOMEONE ABOUT STUDENT, WHERE CAN I
ABOUT ACTIVITIES? HEARING. WHERE MY WORRIES GET HELP AND ADVICE?
Visit the Campus Life CAN I GET HELP Call Nightline - Visit the International
webpage or Students’ AND ADVICE? the confidential Welfare Office in
Union where you will You can contact the listening service Neuadd Rathbone
find plenty of information Students’ Union 01248 362121
about clubs and societies 01248 388000
I WOULD LIKE TO GET COUNSELLING WHAT DO THE WARDENS DO?
Email counselling@bangor.ac.uk Wardens can help with all welfare issues,
or telephone 01248 388520 to make an appointment help you get to know your neighbours
and visit your kitchen each week. Talk
to a Warden if you need help and advice
I’M WORRIED ABOUT MY MODULE Call Security on 01248 382795 if you
CHOICES AND MY COURSE need to speak to a Warden. You do not
Talk to your personal tutor in your school need to give Security any reason – they
will call the Duty Warden for you
I THINK I MIGHT WANT TO LEAVE UNIVERSITY
Contact Student Services – I WOULD LIKE TO SEE A SENIOR WARDEN
01248 382032 – to make an appointment Call either halls office during office hours –
to discuss you options. Do not leave the 01248 382667 – to make an appointment.
University or the Halls of Residence without wardens@bangor.ac.uk
speaking to Student Support Services
Day to Day Life What About
Next Year
I DON’T KNOW WHERE TO I WANT TO WASH MY CLOTHES
FIND MY SCHOOL/THE There is a laundrette facility
STUDENTS’ UNION/MY ACCOMMODATION FOR NEXT YEAR
on every residential site
BANK/STUDENT RECORDS We will advertise when
OFFICE/THE LIBRARY I NEED A CAR PARKING PERMIT applications are open for 2018-
Ask at the Security Lodges 19 accommodation, it is likely to
Go to the Estates Office above
or the Halls Offices be around the 1st of December.
Bar Uno on the Ffriddoedd
village to purchase a permit
I WANT TO CHECK MY MAIL I NEED TO STORE MY BELONGINGS
Check page 19 which I’VE LOST MY UNIVERSITY DURING THE SUMMER
will tell you where mail ID CARD Call at the Halls Offices where
can be collected Go to the Deiniol Library to you will find leaflets from
purchase a replacement various storage companies
www.bangor.ac.uk/accommodationBeaumaris
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© Mapping Company Ltd, 2015 27 BarlowsME FA
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Facilities hub:
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Multi use games
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Reproduced by Mapping Company Ltd, 2015RULES OF CONDUCT FOR HALLS OF RESIDENCE 28
A. Introduction
1. The University seeks to provide students residing
in its Halls with environments where individuals 2. As part of their duties, the
Wardens Team and Halls staff
may study and develop in a congenial atmosphere, are expected to ensure the
and express themselves to the fullest extent that maintenance of good order in
is compatible with the interests of others. Implicit their Halls. In this connection,
in this is the requirement for all student residents there exist powers which may
to conduct themselves at all times in a responsible need to be exercised from time
and proper manner towards other residents. to time in the interests of the
well-being of the community.
B. Powers available to senior wardens
1. The Senior Wardens of Halls of Residence are formally
designated as Disciplinary Officers of the University 2. Areview
student may request a
of the finding reached
and, as such, are empowered by the Ordinance on or the penalty imposed by a
Student Discipline to impose the following penalties: Senior Warden, by writing
• a reprimand such as a verbal or written warning; to the Registrar within 7
• a fine not exceeding £100 for each days of the receipt of a letter
breach of the regulations; from the Senior Warden
indicating the outcome of his/
• a suspension of privileges for a period not her investigation. The letter
exceeding twenty eight days such suspension
may include exclusion from certain activities, should explain fully the reason
buildings or the University Residential Campus; for requesting a review, and
• a requirement to pay the costs appropriate documentary
of any damage caused; evidence may be submitted.
(Fuller details of disciplinary
• or any or all of these procedures and of the Review
process are contained in the
Senior Wardens may impose such penalties
Ordinance, which may be
summarily or following a formal hearing at which
obtained from the Registrar’s
the student would have been required to attend by
Office or may be read at the
notification of a letter giving at least 5 days’ notice.
Halls Office by arrangement.)
C. Wardens
1. Each Warden has the authority to
issue a warning to a student, whose 2. In the event of referral being made, the
Warden concerned may recommend to the
behaviour in Hall is considered Senior Warden that any or all of the penalties
detrimental to the well-being of the specified in B.(1) above be imposed, but
community, that the misconduct, or a subsequent endorsement or enforcement of
repetition, will lead to the referral of a Warden’s recommendation shall be entirely
the student to the Senior Warden. subject to the discretion of the Senior Warden.
Bangor University
August 2017
www.bangor.ac.uk/accommodationTARGET RESPONSE TIMES
The below table outlines
the target times for Emergency repair work
Repairs that require immediate temporary repair to prevent
attending to reported serious health and safety risks and major consequential
maintenance. In the case damage to the premises.
of an ‘emergency’ the Urgent repair work
immediate response Repair to rectify health and safety risks and secure/prevent
may be a temporary minor consequential damage to the premises.
fix, with the fault General repair work
permanently repaired Repairs which are neither emergency nor urgent repairs
as soon as possible.
Emergency Urgent Permanent General
repair work repair work repair work repair work
Building fabric 2 hours 24 hours 5 Days 4 weeks
Drainage 24 hours 48 hours 5 Days 4 weeks
Fixtures and fittings 2 hours 24 hours 5 Days 4 weeks
Floors and floor coverings 2 hours 6 hours 7 Days 1 week
Decorative finishes n/a n/a 7 Days 4 weeks
Heating, water system and 2 hours 24 hours 7 Days 1 week
sanitary fittings
Electrical installations 2 hours 24 hours 5 Days 4 weeks
Fire and smoke alarms 2 hours 24 hours 5 Days 4 weeks
Fire extinguishers 2Replaced
hours within224 hours
hours 2 Days 4 weeks
Essential equipment n/a 48 hours n/a 1 week
(e.g total failure of locks,
cooker, fridge,bed)
Other equipment 2Replaced
hours within27hours
days 2 Days 1 week
Roads, paths, etc. 6 hours 1 day 5 Days 4 weeks
External works 2 hours 6 hours 5 Days 4 weeks
Passenger lifts 2 hours 24 hours n/a 28 DaysDAMAGE CHARGES 30
Damage Cost Damage Cost
Additional cleaning £25.00 Fridge or Freezer £354.00
Angle poise Lamp £120.00 Hand basin £239.00
Bed Base £120.00 Hole in wall or ceiling (per sq. £85.00
metre)
Bedside Cabinet £80.00
Ironing board £20.00
Blinds £35.00
Kettle £10.00
Book Shelves £65.00
Kitchen Bin replacement £80.00
Carpet and flooring £150.00
replacement Mattress £134.00
Clean Bedroom at end of £30.00 Microwave £65.00
tenancy if not left up to
Minor wall damage (scratch/ £10.00
standard
stain) per 5cm diameter
Clean ensuite at end of £30.00
Mirror £12.00
tenancy if not left up to
standard Room noticeboard £28.00
Computer Chair £63.00 Shower curtain replacement £12.00
Cooker including connection £350.00 Shower Door replacement £200.00
and removal Sofa £200.00
Curtain Replacement £100.00 Technician call-out fee for £80.00
Data Socket £30.00 negligent use of equipment
Desk Chair £63.00 Toaster £27.00
Desk Lamp £15.00 Toilet £155.00
Desk TBA Toilet seat £20.00
Dining Chair £15.00 Vacuum cleaner £105.00
Dining Table top (only) £75.00 Wall repainting £100.00
Dining Table £110.00 Wardrobe £192.00
Disposal of large items £50.00 Wardrobe door £42.00
(eg TV/computer) Window re-glaze £175.00
Door Frame Repair £75.00
Door Lock £100.00 = Minimum charge
Door noticeboard £15.00
Labour may also be charged in some
Fire blanket £10.00 instances at a minimum of £25.00.
Fire extinguisher (new) £75.00
Please note – this list is not exclusive and charges
Fire extinguisher (refill) £35.00
may vary according to circumstances.
www.bangor.ac.uk/accommodationTHE STUDENT ACCOMMODATION CODE
A HEALTHY, SAFE ENVIRONMENT
The Code makes sure that your
accommodation is signed up to all
necessary health and safety standards.
Fire and utility rules
Staff at your residence should be fully prepared for
emergencies, such as fires and electrical faults, by
The Student Accommodation Code has clearly displaying health and safety information,
been designed to protect your rights to testing fire alarms and making sure fire exits are
safe, good quality university and further clear. Heating, power, lighting and water should
education college accommodation, all come as standard in your accommodation and
drinkable water should be clearly marked.
wherever you are studying, and to
make sure you get the best out of your Fittings, furnishings and facilities
Your room should be fitted with a bed, a mattress,
time living in university or college a place to study, a chair, curtains/blinds, clothes
residences. It outlines everything you storage and a rubbish bin. All kitchen, bedroom
should expect from your university- and bathroom facilities should be in good working
managed accommodation as well order and there should be enough showers and
kitchen facilities for the number of students using
as your responsibilities as tenants. them. Your university or college is also obliged
Not all university and college to provide you with a place to collect mail.
residences are covered by The Code – Security
to find out which buildings are covered, You want to feel safe in your new home which
is why all main entrances, individual rooms
please visit www.TheSAC.org.uk
and accessible windows must be securable.
Someone’s bound to lose their keys at some point,
The Code protects your rights to: so details of procedures for lost keys/access
cards should be included in your welcome pack.
• A healthy, safe environment
• Timely repairs and maintenance Your role in staying safe
As well as ensuring that your accommodation
• A clean, pleasant living environment is signed up to all necessary health and safety
• A formal, contractual relationship standards, The Code also outlines a few things
with your landlord that you should do to help stay safe and secure.
This includes making sure that you don’t leave
• Access to health and wellbeing services
downstairs windows open for intruders and
• A living environment free from that you know where your nearest fire exit is.
anti-social behaviour.
The Student Accommodation Code A LIVING ENVIRONMENT FREE
protects your rights to safe, good FROM ANTI-SOCIAL BEHAVIOUR
quality university and further education No one likes anti-social behaviour, and your residence
college accommodation. To find out should have procedures in place to help make sure
everyone is treated with respect.
more visit www.TheSAC.org.ukYou can also read
