Grupo Carrefour Brasil - Q2 20 Results July 28, 2020
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OUTSTANDING PERFORMANCE IN Q2 AND H1 20 » 3 years of growth in a single quarter » Best one-stop-shop offer » 39 p.p. above market growth » Growth twice that of market » R$918 million total GMV » LfL ex-petrol 30.3% » +377% food GMV and +65% non-food » Simplified promotional program » 39% appliances online sales penetration » Record NPS » 7.7% food online sales penetration » +30% share of wallet » 60% penetration of perishables in the » +30% PGC volumes – private label basket » Full-fledged bank » Strong performance whatever the » +8% on-us billings in Q2 20 circumstances » +12.7% billings in June, signaling » LfL 8.6% even without “Dia A”* in 2020 recovery » Strong sales in June with B2B gradual » Assistance to clients during crisis reopening and higher flow in B2C Capturing the benefits of our omnichannel strategy: connected ecosystem and lev eraging synergies between businesses * At acadão’s Anniv ersary Campaign (“Dia A”), usually held in April, w as cancelled in 2020 due t o COVI D-19 pandemic. 2
Q2 20: EXCELLENT PERFORMANCE ACROSS THE BOARD LfL GROSS SALES ADJUSTED ADJ. NET INCOME LEVERAGE & DEBT EX-PETROL INC PETROL EBITDA GROUP SHARE R$ 2.7 bn* Q2 2020 Consolidated 14.9% R$ 17.6 bn R$ 1.4 bn R$ 713 ml 0.52x net debt/ Adj. EBITDA LTM Atacadão 8.6% +15.4% yoy +27.5% yoy +74.9% yoy R$ 4.7 bn* 9.0% margin 4.5% margin Includes discount of receiv ables Retail 30.3% 0.92x net debt/ Adj. EBITDA LTM (+90 bps) (+160 bps) *I ncludes lease debt (I FRS16) IoE payment: R$482 ml (R$0.24/share) - first installment on 9/25 and second on 11/23 LfL consolidated sales ev olution Adjusted EBI TDA ev olution SG&A ev olution as (ex-petrol) % of net sales 8.1% 9.0% 8.4% 8.1% 9.0% 3,000 8.0% +17.5% 7.0% +27.5% 6.0% 2,000 5.0% 4.0% 2,539 13.7% 12.6% 14.0% 13.3% 14.9% 1,000 2,160 3.0% 11.4% 1,424 2.0% 7.7% 7.2% 1,117 1.0% - 0.0% Q2 19 Q2 20 H1 19 H1 20 Q2 19 Q2 20 H1 19 H1 20 Q2 19 Q2 20 H1 19 H1 20 3
ATACADÃO: STRONG PERFORMANCE WHATEVER THE CIRCUMSTANCES 8.6% LfL Best price perfectly suited +13.5% yoy Ev en without “Dia A” in 2020 c to crisis Gross sales 6.2% Expansion +1 new store Adjusted EBI TDA Adjusted EBITDA Margin Sustained B2B and B2C R$862 million 8.1% (+100 bps yoy) growth, more than +28.3% yoy offsetting the impacts of crisis LfL ex calendar Adjusted EBI TDA ev olution (R$ million) Sales remained strong in June, 8.6% with gradual reopening of B2B 7.0% +28.3% 5.5% Best and sustained activ ity in B2C quarter 862 1.8% since the 672 IPO Q3 19 Q4 19 Q1 19 Q2 20 Q2 19 Q2 20 4
RETAIL: GROWING TWICE AS FAST AS THE MARKET +30.3% LfL Record +30% Twice market growth ex-petrol NPS Share of wallet 31.8% 28.8% +30% +16.2% Private label +52.3% Food PGC Volumes Non-food yoy 16.0% 15.6% +25% Market share gain in 13.6% productivity hypermarkets c c Retail + C&C Retail Hypermarkets Market Carrefour Simplified promotional program Best one-stop- Source: Nielsen –t he met hodology used show s a slight ly different grow t h for Carrefour Ret ail. best price perception among shop offer clients 5
RETAIL: CLEAR EFFICIENCY GAINS Retail Adjusted EBITDA +122 bps -396bps SG&A (R$ million) gross margin +dilution, productivity and +5.1 p.p. +78% e-commerce expansion +93 bps reduction in Nominal reduction Adjusted EBITDA shrinkage / in SG&A if we were margin expansion ex to exclude COVID- petrol and galleries +29 bps 19 expenses efficiency in supply Adjusted EBITDA (ex-petrol and galleries) Adjusted EBITDA margin R$449 million 9.3% (+5.1 p.p. yoy) +187.5% yoy +293 million Retail adjusted EBITDA Adj. Retail Gas Adj. Adjusted EBITDA margin EBITDA Stations + EBITDA R$424 million Q2 19 Galleries Q2 20 8.1% (+2.8 p.p. yoy) +78.2% yoy 6
E-COMMERCE: 3 YEARS OF GROWTH IN A SINGLE QUARTER 3-year growth in a quarter in e- Total GMV Growth* c commerce - we are close to breakeven +94% Ranked 7th in # of visits in July c (vs. 46th at launch) 833 918 473 480 550 We grew much faster than the market in Q2 19 Q3 19 Q4 19 Q1 20 Q2 20 c June, reaching levels above Q4 19 * Includes last-mile delivery (Black Friday) 119% Online Penetration +39 p.p. 25.4% 28.6% 31.5% Appliances 39% 80% 7.7% 2.0% 2.5% São Paulo 14% jun/19 jan/20 jun/20 Curitiba % non food online / total non food E-commerce E-bit 19% Carrefour.com.br % food online / total food Source: E-bit – excludes players that are exclusiv ely marketplace 7
E-COMMERCE: REMARKABLE ACCELERATION WE HAVE FRESH c 60% penetration of perishables in the +377% growth of Food GMV basket (includes last-mile delivery) NO CANIBALIZATION 60% of online sales come from NEW clients and cc 70% of them are totally new to the hypermarkets Food GMV by platform as w ell 1T20 2T20 Q1 20 Q2 20 RECURRENCE c Increase of 12 p.p in repeat purchase rate among new and +11 p.p. for existing clients 44% 41% EFFICIENCY 56% 59% c 97% of clients received their order on time, +10 p.p. v ersus Q120 Last-mile delivery Carrefour 8
BANCO CARREFOUR: FULL-FLEDGED BANK » Digitalization Acceleration » Full bank » Rev enue diversification Acquisition Agreements c » I nsourcing of bank settlement, reducing costs +85% yoy +273% yoy » I mproved management of financial flow s and reduced number of intermediaries Channels Post-cancellation c Access payments +27% yoy +256% yoy Assisting clients during crisis » As expected, slowdown and increased provisions. » Platform to support cardholders to publicize their EBI TDA: R$ 184 million (-27% yoy) business during the crisis » +450 registered partners » June show ed signs of an improved trend (+12.7% billings yoy) » Communication to clients with +200k hits Investments in the bank’s long-term strategy continue at the same pace 9
TRANSFORMATIONAL ACTIONS We changed how we work and Support for increasingly sustainable manage production models AGILITY – Agile Continued Improvement Center (CMD) I n 2019, the Company: » Reduced CO2 emissions by 1,300 tons A new e-commerce platform dev eloped in 6 » Replaced 5.5 million plastic bags months with an agile methodology based on a Environment new architecture concept preservation and Commitment until 2025: » ov er 150 people (+100 dev elopers) and 3,000 protection » 100% of product packages will be made from more stories sustainable materials » centralized customer base (omni process) » 50% cut in food waste at Carrefour and Atacadão stores » own payment engine TIME » Site functionalities adjustments could take from 2 Commitment to zero deforestation to 3 weeks. In the new architecture, this can be achiev ed within days or ev en hours » Recruitment process reduced by 9 days/1,000 new hires per month, 100% digitally » partnership with 460 local producers » support for 51 social projects - impacting 2.6 million people Social Role » Signatory of the Global Compact Act for Change building transformation, generating Sustainability report published in June synergies and more business 10
ECOSYSTEM PROMOTING STRUCTURAL AND SUSTAINABLE IMPROVEMENTS c DIGITAL ACCELERATION c WE GREW ONLINE & OFFLINE » 39% of appliances sales and 7.7% of LfL LfL LfL Retail food came from online retail in June Store E-commerce Total Food 14.0% 377.0%* 16.2% » Launch of ATACADÃO MARKETPLACE Appliances (1P) 79.5% 51.0% 70.7% » 85% increase in the acquisition of online * Includes l1st-mile delivery cards (v s. Q2 19) » Highest LfL for Atacadão since IPO, even w ithout “Dia A” in 2020 » Profitable financial arm STRUCTURAL CHANGES » 3-year growth in one quarter in e-commerce » 1.5-year expansion upon Makro deal approval » Prov en omnichannel business model » Strong brand perception and engagement of the client » Higher share of w allet » Higher NPS 11 c
DISCLAIMER This document contains both historical and forward- c IR Contact looking statements on expectations and projections about operational and financial results of the Company. These forward-looking statements are based on Carrefour management's current views and Sébastien Durchon assumptions. Such statements are not guarantee of Vice-President of Finance (CFO) and future performance. Actual results or performances may Director of Investor Relations differ materially from those in such forward-looking statements as a result of a number of risks and Natália Lacava uncertainties, including but not limited to the risks Investor Relations Director described in the documents filed with the CVM (Brazilian Securities Commission) in particular the Reference Form. Ludimila Aielo | Victor Bento The Company does not assume any obligation to Investor Relations Specialist update or revise any of these forward-looking statements in the future. Telephone: +55 11 3779-8500 ribrasil@carrefour.com www.grupocarrefourbrasil.com.br 12
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