GMARG Meeting Thursday 21st June 2018 - Gas Networks Ireland
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GMARG Meeting Thursday 21st June 2018
Today’s Agenda
1. Introduction
2. Review of Previous Minutes and Actions – 17 May 2018 10:30 - 11:00
3. MPD 5 Change of Shipper Correction/Amendment 11:00 - 11:10
4. DDR 80 Supplier of Last Resort 11:10 - 11:20
5. Data Sharing Agreement Code Mod Proposal 11:20 - 11:30
6. Schema Implementation 11:30 - 11:40
7. Shipper/Supplier Survey Update 11:40 - 11:50
8. Siemens Regional File Issue 11:50 - 12:00
9. GNI Verbal Updates 12:00 - 12:20
1. MPD 42 Supplier Complaints Process
2. MPD 43 PPM Refunds Process
3. Revenue Protection update
4. PPM Front Office Framework
5. SPC setting for 2018/2019
10. CRU Verbal Updates 12:20-12:30
11. Market Statistics (PAYG/GPRO) 12:30-12:40
12. Dates of Next GMARG Meetings and Conference Calls 12:40-12:50
2 13. A.O.B.
2. Review of Previous Minutes & Actions
17 May 2018
Action Status Overview Responsible
Number
G121 Open Data Processing Agreement: GNI to consider new Shipper submission, to raise GNI/CRU/ Shippers
Code Modification
All to check if “TLS” security standard in use in their organisations
G 175 Open GNI to maintain watching brief on Eircodes, communicate go-live project GNI
plan, co-ordinate future go-live project plan with ESBN.
G 185 Closed GNI clarified MPD status. GNI
G 190 Open Review MPD5 re reflect change of mind: GNI had issued revised MPD 5, Shippers
Shippers to comment to CRU by 31/05
G 202 Open Vulnerable Customers: GNI to circulate impact assessment re Priority flag GNI
removal after CoS, clarify Shipper e-mail ref Schema.
G 203 Open Misdirected Payments Technical process to be addressed as part of any PPM GNI
enhancement project. Financial arrangements to be discussed at that stage
32. Review of Previous Minutes & Actions
17 May 2018 (continued)
Action Status Overview Responsible
Number
G 206 Open GMARG ToR including revised CR/DDR timelines. CRU to provide update in first CRU/Shippers
half of year on final version of GMARG ToR. Shippers to comment to CRU by
04/05
G 218 Propose Schema Date: 2019 Schema Implementation Date – BG to prepare roadmap for GNI
to Close Schema.
G 225 Propose GNI Complaints Process: Draft MPD42. Had issued to CRU for approval, GNI to GNI
to Close advise when approval received
G 227 Open PPM User guides: PPM User Guide to be developed by GNI by end of Q2 of GNI
2018.
G 229 Open Prepayment Meter Refunds: update MPD43 Issued to CRU for approval, GNI to GNI
advise when approval received
42. Review of Previous Minutes & Actions
17 May 2018 (continued)
Action Status Overview Responsible
Number
G 231 Open PPM Framework - GNI to arrange workshop GNI
G 235 Open GNI to update on Shipper Survey Action Plan to be provided at the next physical GNI
GMARG forum (June 2018)
G 236 Open Shippers to comment on preferred dates for future Schema releases Shippers
53. MPD 5: Change of Shipper Correction & Amendment
MPD 5 Change of Shipper Correction/Amendment
• Updated Draft of MPD5
‒ Proposes that GPRO reverts site without confirming with other Shipper subject to
specific parameters
‒ Includes revised flow diagram for CoM, Includes table of CoM parameters, revised
Correction/Amendment template
• Shippers invited to comment
• 1 response received from Shippers on MPD5
‒ Clarification around step 6
‒ Querying DR status re the MPD5 revision
• Subject to adding the clarification, it is proposed to issue revised MPD5 to CRU for
approval.
74. SoLR DDR
SoLR DDR
• DDR 080 had circulated to industry.
• Industry comments were invited
‒ Only 1 comment received from the SoLR Shipper that bilateral agreements to be
finalised between GNI and SoLR
• CRU/GNI and SoLR discussions have been taking place in recent months.
• GNI propose that DDR is accepted and that GNI prepare draft MPD as draft
processes developed with SOLR and CRU.
95. Data Sharing Agreement
Data Sharing Agreement
• Code Mod Proposal A096 issued
‒ Data Sharing Agreement to be included as an Ancillary Agreement to Code of
Operations
‒ Related clauses of Code to be updated
• Call to be organised via Code Mod group
‒ Likely first week of July
‒ GMARG list will be notified of call
116. Schema Implementation
Schema Release 2019
• Three agreed changes and implementation date of 31st January 2019 approved by
the CRU.
• A Release Package including XML Sybex together with updated MMIG to be
circulated to Suppliers w/c 18th June.
• GNI seeks feedback on proposed project timeline (see next slide ) by COB 28th
June
13Schema Release – Draft Plan on a Page
2018 2019
February March April May June July August September October November December January
Business Case Complete
19
Release Planning
21
XML Schema Release 19
31
Release Package
19
Supplier Prep & Build 1
AMT Design & Build
1
GNI UAT 1
Market Test
30
31
Go LiveFuture Schema Release Date
• In line with previous GMARG discussions it was proposed that an annual agreed schema implementation date be
agreed from 2020. An online survey to gather Supplier views was undertaken in May
• There was not a majority preferred month chosen by Suppliers – the 2 most favoured options were April and June.
• GNI recommend that April be chosen as the consistent schema release month, given the greater potential for
disruption with a June release due to summer holidays in this period
• There was greater unanimity amongst Suppliers when choosing a consistent scope date with ‘9 months in advance
of agreed annual consistent schema release date’ the choice of over half of respondents.
• On the basis of the above GNI propose the following:
‒ Preferred Schema Release Date: April
‒ Preferred Schema Scope Agreed Date: 9 months in advance, July
157. Shipper/Supplier Survey Update
Key challenges identified in shipper/supplier survey
Process for Big picture Flexibility, Admin of Code
queries/issues, (Strategy & rigid, slow to Mod & GMARG
Account Mgmt. Planning) change Forums
Information
Sharing, Technology & Meters & Meter
Prepayment
Comm’s & IT changes Reading data
Transparency
A programme of initiatives has been developed by GNI to
address the specific challenges identified in the survey
17Progress to Date
Initiative Progress
Refresh of Industry Fora • Consolidated Version 5.02 of the Code of Operations published
• GMARG TOR circulated to stakeholders
• GMARG documentation on GNI website
PPM Upgrade Programme • PPM roadshow to meet operational counterparts in all Suppliers completed
• New PPM Supplier Guide - draft Guide to be issued in June
• PPM Enhancement - scope of project under development with Suppliers and the CRU. Workshop held
with Suppliers (27/03)
Shipper Engagement • Shipper bi-lateral engagements continue. Meetings held with a number of stakeholders with further
engagements to continue as a standing item.
Issue/Query Management • New industry process to manage Supplier complaints approved by the CRU
• IT implementation underway
Improve Communication • Transparency website launched 10/05
and Information Flow • Shippers/Supplier’s “A Day in the Life” presentations to GNI ongoing – Energia presented in Q2
Review of DM Meter reading • Programme to identify sites with persistent issues underway - initial analysis to identify bad actors
and communication completed
• Root cause analysis of issues initiated with early causes common across meters identified for change
• Review of Grid Control process for notification of issues following daily checks - process updated to
18 ensure notification of issue received by Shipper Services and Operations ensuring timely resolution8. Siemens Regional File Issue
20
9. GNI verbal updates 21
MPD 42 Supplier Complaints Process
MPD 43 PPM Refunds Process
Revenue Protection update
PPM Front Office Framework
SPC setting for 2018/2019
2210. CRU Updates 23
CRU Updates • CRU 24
11. Market Statistics 25
May PPM Review – Meter Installation Stats
Overview
‒ Total consuming PPM Population 107,444 (as of 31/05/2018)
‒ This represents 16.3% of the Total NDM Residential Population
This represents an increase of 0.5% in the NDM population to PPM since this time last year.
Card Services are available in Payzone outlets, An Post and Postpoint outlets.
Meter Installations
‒ 972 PPM Meters were installed in May
‒ PPM Installations are broken into 3 groups
1) PPM Meter Fit (14) 2) Credit Meter to PPM Exchange (503) 3) PPM to PPM Exchange (455)
‒ 53.2% of all PPM meter installations in May were new PPM installations, the remainder were PPM-PPM exchanges
Regional Installation Data:
Total Meters
Month Fitted Dublin Cork Limerick Waterford Rest Of Leinster Rest Of Munster Connacht + Ulster
May18 972 519 69 42 22 259 24 37
Financial Hardship
‒ 69,455 Financial Hardship PPM meters have been installed since the project began in 2009.
68 Financial Hardship meters installed in May 2018.
‒ 12.3% of all meters fitted in the last 12 months were assigned Financial Hardship.
26Meter Installations Analysis 27
Weather data – Indicative of vend patterns. 28
GPRO CoS monthly
CoS monthly Gas Year to date
Month RD Credit RD PPM I/C Total GYTD
Oct-17 7,603 1,765 375 9,743 9,743
Nov-17 10,247 2,013 295 12,555 22,298
Dec-17 7,338 1,596 232 9,166 31,464
Jan-18 9,364 2,155 274 11,793 43,257
Feb-18 9,354 2,656 265 12,275 55,532
Mar-18 9,166 2,144 215 11,525 67,057
Apr-18 8,518 2,016 985 11,519 78,576
May-18 9,601 2,086 435 12,122 90,698
Jun-18
Jul-18
Aug-18
Sep-18
GYTD 71,191 16,431 3,076
29GPRO CoS Rejections
CoS rejections
Month Number Rejections vs Successful
CoSs
Oct-17 466 4.8%
Nov-17 569 4.5%
Dec-17 423 4.6%
Jan-18 592 5.0%
Feb-18 609 5.0%
Mar-18 680 5.9%
Apr-18 811 7.0%
May-18 808 6.7%
Jun-18
Jul-18
Aug-18
Sep-18
GYTD 4,958
30GPRO Debt Flagging Stats
Debt Flagging in CoS
Total Debt Total CoS % of Debt % Debt Flag to
Flag Cancelled Flags then CoS #'s
Received Cancelled
Oct-17 122 39 32.0% 1.3%
Nov-17 111 34 30.6% 0.9%
Dec-17 71 26 36.6% 0.8%
Jan-18 87 27 31.0% 0.7%
Feb-18 99 38 38.4% 0.8%
Mar-18 134 59 44.0% 1.2%
Apr-18 149 50 33.6% 1.3%
May-18 206 104 50.5% 1.7%
Jun-18
Jul-18
Aug-18
Sep-18
GYTD 979 377
31GPRO Corrections and Amendments
Corrections and Amendments
Corrections Amendments Total C&A Total C&A processed
vs Completed CoS
Oct-17 399 179 578 5.9%
Nov-17 520 146 666 5.3%
Dec-17 451 74 525 5.7%
Jan-18 522 107 629 5.3%
Feb-18 620 84 704 5.7%
Mar-18 487 58 545 4.7%
Apr-18 637 125 762 6.6%
May-18 768 174 942 7.8%
Jun-18 0
Jul-18 0
Aug-18 0
Sep-18 0
GYTD 4,404 947 5,351
3212. GMARG Proposed Meetings
Day (in-person meetings Meeting/ Date
have 10:30 am starts, calls Call
have 10am starts)
Thursday Call 19/07/2018
Thursday Meeting 16/08/2018
Thursday Call 20/09/2018
Thursday Meeting 18/10/2018
Thursday Call 15/11/2018
Thursday Meeting 13/12/2018
33
* Conference Call slots subject to agreement at previous physical GMARG13. A.O.B. 34
Appendix 35
PPM T21 Issue – IBM Recommendations
Recommendation Status
A report be developed by GNI on the ‘open field text’ User interface by GNI field staff to establish key issues and trends emerging. Complete
In this instance of the T21 issue, the error code T21 was entered into the open field text on the User, Interface by the GNI Field Engineers, therefore there must be a report run and
1
developed by GNI to report on meter problems and open field texts to see if there are trends emerging on any given meter
Technical governance should be included in the agenda of the quarterly service review meetings with Payzone and Siemens. Complete
It is recommended that the agenda of the quarterly meetings held with GNI, Siemens and Payzone should also include any open issues, planned technical changes or roll outs and any
2
impacts this may have across GNI, Payzone and Siemens. There should be an IT presence from all parties attending this quarterly meeting.
Introduce service requests and open queries into monthly reports Complete
In the monthly report developed by Payzone and provided to GNI, there is currently no section documenting any open queries, service request and or defects. The reason for It is
3 recommended to include a section in the monthly report from Payzone detailing any open queries, service requests, incidents and or defects.
A set of incident management guidelines should be agreed upon Complete
4 There is currently no structured incident management procedure in place.
The test environment should be improved and maintained regularly. Complete
A key issue of the T21 incident relates to test coverage with both Siemens and Payzone. It is recommended that both parties have coverage of each side of the technical ecosystem.
5 (Terminals/Meters etc)
The Payzone Patch 2 on the Ingenico terminals should be tested in a controlled environment. Complete
6 Similar to the Cross Participant in place for planned or ad hoc releases by Payzone or Siemens. It is recommended that the required testing for Patch 2 should be included in the
upcoming market assurance exercise and does not need to include all market participants.
Release notes should be provided by Payzone with any change on the front office solution. Complete
In conjunction with the introduction of a formal testing procedure, it is recommended that technical release note documentation should be documented and distributed by Payzone to
7
GNI and Siemens with any major patch releases or software upgrades.
Payzone should provide confirmation of testing and results of any changes on their terminals. Complete
8 With the dynamic nature of the market in which Payzone operate, there are continuous product and service developments, therefore Payzone should formalise and inform GNI of their
regression testing scope and results for any of these related changes.
Payzone to refresh its support team’s knowledge on the GNI prepayment solution Complete
9 As Payzone had some initial issues pinpointing the root cause of the issue, training is recommended to the Payzone support team to improve their knowledge specifically in relation to
the GNI prepayment solution
* Where appropriate, recommendations for the Front Office Provider will be implemented across all Front Office ProvidersYou can also read
