GMARG Meeting Thursday 19th April 2018 - Gas Networks Ireland
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GMARG Meeting Thursday 19th April 2018
Today’s Agenda
1. Introduction
2. Review of Previous Minutes and Actions – 15 March 2018 10:30 - 11:00
3. MPD 42 Supplier Complaints Process 11:00 - 11:10
4. MPD 43 PPM Refunds Process 11:10 - 11:20
5. Schema Date 11:20 - 11:30
6. Long Term PPM Solution 11:30 - 11:40
7. Revenue Protection update 11:40 – 11:55
8. Storm Emma Incident Report 11:55 - 12:05
9. Site Specific Correction Factor Notification 12:05 - 12:10
10. GNI Verbal Updates 12:10- 12:25
1. PPM Front Office Framework
2. GNI Network Development Plan
3. Shipper Survey
4. Data Processor Agreement
11. CRU Verbal Updates 12:25-12:30
12. Market Statistics (PAYG/GPRO) 12:30-12:40
13. Dates of Next GMARG Meetings and Conference Calls 12:40-12:50
2
14. A.O.B.
2. Review of Previous Minutes & Actions
15 March 2018
Action Status Overview Responsible
Number
G121 Open Data Processing Agreement: revised DPA schedule, Shippers to comment on GNI/CRU/ Shippers
Schedule; GNI to write to CRU to clarify timeline for Eligibility List
circulation. All to check if “TLS” security standard in use in their
organisations
G 175 Open GNI to maintain watching brief on Eircodes, communicate go-live project GNI
plan, co-ordinate future go-live project plan with ESBN.
G 185 Open High level impact assessment of introducing supplier locks on PAYG meters GNI
– GNI to clarify MPD update status.
G 190 Open Review MPD2 re reflect change of mind: Shippers to comment on Change of Shippers/GNI
Mind principles. GNI to issue revised MPD 2/5 to reflect Change of Mind by
30/03
3
2. Review of Previous Minutes & Actions
15 March 2018 (continued)
Action Status Overview Responsible
Number
G 202 Open Vulnerable Customers: GNI to raise DR to cease Priority flag removal after CoS by GNI
22/03.
G 203 Open Misdirected Payments GNI to consider front office adjustment process. GNI
G 206 Open GMARG ToR including revised CR/DDR timelines. CRU to provide update in first half CRU/Shippers
of year on final version of GMARG ToR. Suppliers, if they wish, to submit views to
CRU by 29/03.
G 207 Propose PPM Slots – (subject to no material comment being received) Shippers
to Close
G 208 Open Long-term PPM solution – GNI to arrange a PPM workshop with suppliers GNI
42. Review of Previous Minutes & Actions
15 March 2018 (continued)
Action Status Overview Responsible
Number
G 218 Open Shippers to revert with final date for Schema by 22/03. GNI to set up industry All/GNI
conference call on 23/03 to agree date for Schema. GNI to update former change
matrix by 22/03.
G 221 Propose Call centre warm transfers: GNI had convened call with Shipper CSR reps GNI
to Close
G 223 Propose Incident management Plan: GNI to advise forum when CRU final approval granted. GNI
to Close
G 225 Open GNI Complaints Process: Shippers to provide feedback on Draft MPD by 21st of Shippers/GNI
March.
GNI to review feedback, update MPD and circulate in advance of April GMARG.
G 227 Open PPM User guides: PPM User Guide to be developed by GNI by end of Q2 of 2018. GNI
G 228 Propose All to consider if Skype can be utilised for future GMARG calls All
to Close
52. Review of Previous Minutes & Actions
15 March 2018 (continued)
Action Status Overview Responsible
Number
G 229 Open Prepayment Meter Refunds: Shippers to provide feedback on DRAFT MPD by 29th Shippers
of March
GNI to review feedback, update MPD and circulate in advance of April GMARG
G 231 Open PPM Framework - GNI to review responses and progress GNI
G 232 Propose Shipper/Supplier survey: Shippers to revert with comments by the 8th of March GNI
to Close
G 233 Open PPM Market Scan: GNI had arranged PPM workshop GNI
G 234 New GNI to issue Storm Emma Incident report GNI
63. MPD42 Supplier Complaints Process Con O’Donnell GMARG 19 April 2018
Update & Next Steps
• Draft MPDs previously circulated and discussed
• Feedback on latest draft received from two supplier following GMARG meeting in March.
‒ GNI reverted to both suppliers.
‒ Remaining item related to escalation pathway which has now been provided for in the
updated MPD, which was circulated on 13 April.
• GNI believes all supplier issues have been addressed.
• In the absence of any further feedback, GNI propose to issue the MPD to the CRU for approval.
• GNI to commence internal changes required to facilitate this new process.
84. MPD43 PPM Refunds Process Con O’Donnell GMARG 19th April 2018
Update
• DRAFT MPD developed “MPD 43 – Prepayment Meter Refunds” by GNI and circulated on
12th March.
• Feedback received from 1 supplier - see slide overleaf.
• MPD updated based on feedback received and re-circulated to suppliers on 12 April.
10Feedback Received
ID Feedback GNI Response
1. Step 7: Please can the following text be edited: “The Agreed –the MPD will be updated to reflect this.
Supplier will process the refund within 28 days of the refund
file being issued to the Supplier.”
2. Will GNI provide the Customer with a kWh or € value for the GNI provide the supplier and the customer with a € value. The refund
refund? If GNI are calculating the € value, how does GNI do calculation is specific to the site and based on the vends undertaken
this? Does the Supplier provide the rates? If so, this should during the period where the meter was incorrectly recording. Details have
be called out in the MPD as part of the process been included in Section 4 of the MPD - “Supplementary Information”.
3. Where the meter has been exchanged but it’s been There is no requirement to revert to the customer, or the supplier for that
confirmed that the meter was not over recording the process matter, when there is no issue. These meters could be removed for any
simply ends and there is no further action. Will GNI number of reasons and this process is to ensure refunds are issued to
communicate the testing result to the customer? Please can customers impacted. If a customer asked for their meter to be tested, this
this be documented as part of the process? would be treated differently but is outside of this process.
4. What process will GNI follow if a meter they take away has In a normal exchange process, if a meter has credit or debt on it when it is
credit on it does GNI put the same value on the new exchanged, the fitter will transfer the credit or debt on to the new
exchanged meter or send it to the Supplier ? Same question meter. If the fitter is unable to do this on-site then Maximo is updated with
if the meter has a general debt (an accrual of unpaid the credit/debt amount(s) which then auto sends an email to the supplier
standing charges) ? to advise them of this so they can apply the credit or debt to the new
meter.
11Next Steps
• Final Comments on MPD to be submitted to con.odonnell@gasnetworks.ie by 26th of April.
• GNI will review feedback, revert to the respondent and update MPD, if required.
• Depending on feedback, GNI will issue MPD to CRU for approval.
• GNI propose to perform another refund process, similar to the process undertaken in
December 2017, in advance of the enduring process/MPD being agreed/approved.
125. Schema Release Con O’Donnell 15 March 2018
6. Long Term PPM Solution Con O’Donnell GMARG 19th April 2018
Update
• PPM Workshop held on 27 March in Dublin, very positive engagement and the session was well
attended by stakeholders. The following was discussed:
• GNI advised of the PPM Market Scan undertaken in Q4 and it’s conclusion that GNI does not
see any alternative to the Siemens Quantum solution ahead of the roll-out of the National Smart
Metering Programme (2024).
• Siemens presented slides proposing 3 potential enhancement to the existing PPM Quantum
Solution:
‒ Additional Tariff Pages;
‒ Quantum On-Line; and
‒ Home Vend / Mobile Top-Up.
• GNI provided suppliers with the opportunity to present an alternative PPM solution – no
supplier accepted this invitation.
15Actions & Next Steps
• The following actions were recorded at the PPM Workshop on 27 March:
Action # Overview Responsible Status
1 Update slides to give further background on Vend Online/ Mobile Top-Up Siemens Open
capabilities and constraints
2 Present PPM Workshop outcomes to April GMARG GNI Open
3 Suppliers to consider which of the 3 Enhancements to the existing solution Suppliers Open
they wish to implement and communicate same to GNI following April
GMARG
Next Steps
• Suppliers to revert in relation to the enhancements advising whether they would like to implement
all/some of the options presented by Siemens (by 3rd May).
• Suppliers to advise of any IT timeline constraints in the next 24 months which might impact an
enhancement project.
• GNI will collate responses and revert to industry.
167. Revenue Protection update Aidan Hogan 15th March 2018
Revenue Protection Read
Current Status
• 8 March 2018 – CRU verbalised its RP Read
Decision at RP Workshop
• 28 March 2018 - CRU written confirmation of
decision received
• Code of Practice Working Group submitted RP
Read report to CRU on 5 April
‒ CRU to provide feedback on report by 26/04/18
• Implementation date to be confirmed
‒ 1 Aug 2018 proposed by GNI
‒ CRU to direct a firm implementation date by 30/04/18
18Revenue Protection Read
Next Steps towards Implementation
• Information Pack (for GNI, Suppliers, CRU):
Scheduled RP Workshops
‒ Process Description
‒ Standardised Communications & Common Language • 7 June (6 weeks)
‒ Frequently Asked Questions • 2 August (14 weeks)
‒ Document Templates
‒ Worked Examples
• IT Testing
‒ Confirm that RP Read messages can be received and
contain correct information
• Training & education of staff
19
‒ Individual in-house sessions with SuppliersRevenue Protection Code of Practice
Code of Practice
Work to Date
• Sep 2017 - Working Group established • Staged submissions to CRU
‒ GNI & Suppliers in working group ‒ Draft CoP text & working group report
‒ Monthly working group meetings ‒ Presentation to CRU at RP Workshops
‒ RP Workshop every 2 months ‒ Final consolidated CoP at end of process
21Date Meeting Type Topic
BLOCK 1 (2 Months)
Code of Practice 25 Aug 2017
15 Sep 2017
Start
Workgroup #1A
Site Visits / RP Disconnect /
Progress Update 5 Oct 2017
17 Oct 2017
2 Nov 2017
Workgroup #1B
RP Workshop #1
CER [Sign-off] [Acceptance]
Prosecutions
BLOCK 2 (2 Months)
Working Group Working Group CRU Sign- 20 Oct 2017 Start
Report (to be) Output (to be) off 9 Nov 2017 Workgroup #2A
Objective, Principles,
30 Nov 2017 Workgroup #2B
Submitted Presented at RP 12 Dec 2017 RP Workshop #2 Prevention & Detection
Workshop 22 Dec 2017 CER [Sign-off] [Acceptance]
BLOCK 3 (2 Months)
Block 1 11 Oct 2017 17 Oct 2017 15 Dec 2017 Start
11 Jan 2018 Workgroup #3A
8 Dec 2017 12 Dec 2017 1 Feb 2018 Workgroup #3B RP Read
Block 2 15 Feb 2018 GMARG / RP Workshop #3
Due 26 April 1 Mar 2018 CER [Sign-off] [Acceptance]
Block 3 5 April 2018 12 April 2018
2018 BLOCK 4 (2 Months)
16 Feb 2018 Start
Block 4 5 April 2018 12 April 2018 8 Mar 2018 Workgroup #4A
29 Mar 2018 Workgroup #4B Ancillary Processes
Block 5 8 Dec 2017 12 Dec 2017 12 Apr 2018
26 Apr 2018
GMARG / RP Workshop #4
CER [Sign-off] [Acceptance]
Block 6 5 June 2018 (prelim) BLOCK 5 (2 Months)
& 19 June 2018 1 Sep 2018
13 Apr 2018 Start
3 May 2018 Workgroup #5A Communication / Reporting /
(prelim text)
26 June 2018 (final) 24 May 2018 Workgroup #5B Complaints / Dispute
7 June 2018 GMARG / RP Workshop #5 Resolution / Change Control
21 June 2018 CER [Sign-off] [Acceptance]
BLOCK 6 (2 Months)
8 June 2018 Start
28 June 2018 Workgroup #6A
19 July 2018 Workgroup #6B Consolidated Draft
22
CURRENT ORIGINAL
2 Aug 2018
31 Aug 2018
GMARG / RP Workshop #6
Submit Final Draft to CER
Approval & Effective Date
STATUS PLAN 1 Oct 2018
1 Nov 2018
CER Approval of Code of Practice
Effective Date of Code of PracticeCode of Practice
Remaining Work & Timeline
‒ Re-check for inconsistencies / duplication BLOCK 6: Consolidated Draft
‒ Add intro, reference docs, definitions etc. 3 May 2018 Workgroup #5A
24 May 2018 Workgroup #5B
‒ Identify further work (process, MPDs, IT etc.) to be
developed to support CoP 5 June 2018 Submit prelim draft to CRU
19 June 2018 RP Workshop #5
‒ Propose effective date (or dates) fro CoP
21 June 2018 GMARG
‒ Internal reviews of draft text by all parties 26 June 2018 Submit Final Draft to CRU
Working Group members to ensure wider circulation
& consultation within their organisations during May Approval & Effective Date
& June 1 Sep 2018 CRU Approval
GNI & Suppliers – operational, legal, GDPR etc. TBC Effective Date(s)
238. Storm Emma Incident Management Report Con O’Donnell 15 March 2018
Storm Emma Incident Management Report • Draft issued 17/04/18 • GNI would welcome comments by 3rd May 2018 • Final report will then be issued 25
9. Site Specific Correction Factor Update GMARG 19 April 2018
Background
• Metering gas usage at site is adjusted by
‒ Smaller Annual Quality Sites: Site Specific Correction Factor (SSCF);&
‒ Larger Annual Quality Sites(e.g. greater than 3GWh): Volume Corrector Installation
• What is a SSCF?
‒ Site Specific Correction Factor converts the volume of gas measured by the meter into the equivalent volume for standard reference
conditions (i.e. 1,013.25mbar and 15°C)
• How is it calculated?
‒ Where the operating pressure is >25mbar and/or the Annual Quantity is >732,000kWh, the factor is determined by Site Specific
Correction Factor formula: SSCF = CF (compressibility) x CF (temperature) x CF (pressure)
• Why does it need to be updated?
‒ Due to operating pressure changing
• How will it affect metering consumption at a site?
27 ‒ Metering consumption, in subsequent periods, will be adjusted and may increase or decrease as a result.April 2018 SSCF Notification
• What is happening?
‒ Proactive communication to suppliers of updates to SSCF parameters for NDM customers
• When is it happening?
‒ 23rd – 25th April 2018
• What customers are affected?
‒ Shipper / Supplier’s will be advised via email, detailing the changes for each customer affected*
• What happens next?
‒ GNI proposed that the Shipper /Supplier Contact will be as per the AQ Setting Contact.
‒ GNI will verify with current Supplier AQ Setting contact that they are the correct contact for this.
• Who do Shipper / Supplier’s contact with any queries?
‒ Shipper Services – ShipperServices@gasnetworks.ie
* Suppliers are normally notified in the next subsequent meter read message (M803N)
2810. GNI verbal updates 29
PPM Front Office Framework
GNI Network Development Plan
Shipper Survey
Data Processor Agreement
3011. CRU Updates 31
11. CRU Updates • CRU 32
12. Market Statistics 33
March PPM Review – Meter Installation Stats
Overview
‒ Total consuming PPM Population 106,567 (as of 31/03/2018)
‒ This represents 16.2% of the Total NDM Residential Population
This represents an increase of 0.6% in the NDM population to PPM since this time last year.
Card Services are available in Payzone outlets, An Post and Postpoint outlets.
Meter Installations
‒ 844 PPM Meters were installed in March
‒ PPM Installations are broken into 3 groups
1) PPM Meter Fit (22) 2) Credit Meter to PPM Exchange (436) 3) PPM to PPM Exchange (386)
‒ 54.3% of all PPM meter installations in March were new PPM installations, the remainder were PPM-PPM exchanges
Regional Installation Data:
Total Meters
Month Fitted Dublin Cork Limerick Waterford Rest Of Leinster Rest Of Munster Connacht + Ulster
March 18 883 443 91 64 24 225 22 14
Financial Hardship
‒ 69,320 Financial Hardship PPM meters have been installed since the project began in 2009.
75 Financial Hardship meters installed in March 2018.
‒ 14% of all meters fitted in the last 12 months were assigned Financial Hardship.
34Meter Installations Analysis 35
Weather data – Indicative of vend patterns. 36
GPRO CoS monthly
CoS monthly Gas Year to date
Month RD Credit RD PPM I/C Total GYTD
Oct-17 7,603 1,765 375 9,743 9,743
Nov-17 10,247 2,013 295 12,555 22,298
Dec-17 7,338 1,596 232 9,166 31,464
Jan-18 9,364 2,155 274 11,793 43,257
Feb-18 9,354 2,656 265 12,275 55,532
Mar-18 9,166 2,144 215 11,525 67,057
Apr-18 0
May-18 0
Jun-18 0
Jul-18 0
Aug-18 0
Sep-18 0
GYTD 53,072 12,329 1,656
37GPRO CoS Rejections
CoS rejections
Month Number Rejections vs Successful
CoSs
Oct-17 466 4.8%
Nov-17 569 4.5%
Dec-17 423 4.6%
Jan-18 592 5.0%
Feb-18 609 5.0%
Mar-18 680 5.9%
Apr-18
May-18
Jun-18
Jul-18
Aug-18
Sep-18
GYTD 3,339
38GPRO Debt Flagging Stats
Debt Flagging in CoS
Total Debt Flag Total CoS % of Debt Flags % Debt Flag to
Received Cancelled then Cancelled CoS #'s
Oct-17 122 39 32.0% 1.3%
Nov-17 111 34 30.6% 0.9%
Dec-17 71 26 36.6% 0.8%
Jan-18 87 27 31.0% 0.7%
Feb-18 99 38 38.4% 0.8%
Mar-18 134 59 44.0% 1.2%
Apr-18
May-18
Jun-18
Jul-18
Aug-18
Sep-18
GYTD 624 223
39GPRO Corrections and Amendments
Corrections and Amendments
Corrections Amendments Total C&A Total C&A processed vs
Completed CoS
Oct-17 399 179 578 5.9%
Nov-17 520 146 666 5.3%
Dec-17 451 74 525 5.7%
Jan-18 522 107 629 5.3%
Feb-18 620 84 704 5.7%
Mar-18 487 58 545 4.7%
Apr-18
May-18
Jun-18
Jul-18
Aug-18
Sep-18
GYTD 2,999 648 3,647
4013. GMARG Proposed Meetings
Day (in-person meetings Meeting/ Date
have 10:30 am starts, calls Call
have 10am starts)
Thursday Call 17/05/2018
Thursday Meeting 21/06/2018
Thursday Call 19/07/2018
Thursday Meeting 16/08/2018
Thursday Call 20/09/2018
Thursday Meeting 18/10/2018
Thursday Call 15/11/2018
Thursday Meeting 13/12/2018
41
* Conference Call slots subject to agreement at previous physical GMARG14. A.O.B. • Safety Leaflet for IC customers 42
PPM T21 Issue – IBM Recommendations
Recommendation Status
A report be developed by GNI on the ‘open field text’ User interface by GNI field staff to establish key issues and trends emerging. In progress
In this instance of the T21 issue, the error code T21 was entered into the open field text on the User, Interface by the GNI Field Engineers, therefore there must be a report run and
1
developed by GNI to report on meter problems and open field texts to see if there are trends emerging on any given meter
Technical governance should be included in the agenda of the quarterly service review meetings with Payzone and Siemens. Complete
It is recommended that the agenda of the quarterly meetings held with GNI, Siemens and Payzone should also include any open issues, planned technical changes or roll outs and any
2
impacts this may have across GNI, Payzone and Siemens. There should be an IT presence from all parties attending this quarterly meeting.
Introduce service requests and open queries into monthly reports Complete
In the monthly report developed by Payzone and provided to GNI, there is currently no section documenting any open queries, service request and or defects. The reason for It is
3 recommended to include a section in the monthly report from Payzone detailing any open queries, service requests, incidents and or defects.
A set of incident management guidelines should be agreed upon Complete
4 There is currently no structured incident management procedure in place.
The test environment should be improved and maintained regularly. Complete
A key issue of the T21 incident relates to test coverage with both Siemens and Payzone. It is recommended that both parties have coverage of each side of the technical ecosystem.
5 (Terminals/Meters etc)
The Payzone Patch 2 on the Ingenico terminals should be tested in a controlled environment. In progress
6 Similar to the Cross Participant in place for planned or ad hoc releases by Payzone or Siemens. It is recommended that the required testing for Patch 2 should be included in the
upcoming market assurance exercise and does not need to include all market participants.
Release notes should be provided by Payzone with any change on the front office solution. Complete by
In conjunction with the introduction of a formal testing procedure, it is recommended that technical release note documentation should be documented and distributed by Payzone to end Q1
7
GNI and Siemens with any major patch releases or software upgrades.
Payzone should provide confirmation of testing and results of any changes on their terminals. Complete by
8 With the dynamic nature of the market in which Payzone operate, there are continuous product and service developments, therefore Payzone should formalise and inform GNI of their end Q1
regression testing scope and results for any of these related changes.
Payzone to refresh its support team’s knowledge on the GNI prepayment solution Complete
9 As Payzone had some initial issues pinpointing the root cause of the issue, training is recommended to the Payzone support team to improve their knowledge specifically in relation to
the GNI prepayment solution
* Where appropriate, recommendations for the Front Office Provider will be implemented across all Front Office ProvidersYou can also read
