From the CEO - Your Community Health
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Your newsletter from Your Community Health AUTUMN 2022 From the CEO help clients manage their illness and AUTUMN 2022 get well soon. Since launching our 2022-2026 In this issue Strategic Plan late last year, we have made great progress. I am excited 1. Meet Keira to share an update with you (pg 4-5) on how we are growing and 2. General Practice improving our services to better care Respiratory Clinic for our clients and community. launches You will also read about our: 3. Our progress against • Win at the Darebin Community the Strategic Plan Awards 4. Our COVID-19 • COVID Response efforts Response • New Reconciliation Action Plan 5. Committing to and more. Reconciliation Welcome to the Autumn 2022 The last six months have seen us edition of Your News. grow and change significantly since 6. Your comments, our This is a bumper edition, full of our last update to you and I hope responses interesting updates from across the you enjoy reading about it in this organisation. Firstly, you will meet edition. Keira Leike, Manager for the Trans Best regards, and Gender Diverse in Community Health program (pg 2). Joining us earlier this year, Keira is off to an amazing start. I hope you enjoy reading about the inspiring work she and her team are doing. Kent Burgess, You will also hear about our new Chief Executive Officer General Practice Respiratory Clinics We acknowledge that the at our East Reservoir and Northcote Wurundjeri People of the Kulin locations (pg 3). Providing medical Nation are the traditional owners care and support to people with and custodians of the land. We breathing and lung issues, these pay our respects to Aboriginal Clinics offer immediate support to Elders past and present. T E L (0 3 ) 8 4 7 0 1 1 1 1 YO U R C H .O R G . A U
2 Meet Keira In five words, tells us why you are passionate about your work. I love humans + complex puzzles. We are developing a remote-clinic model for regional clients that will better utilise appointment spots, while addressing a multitude of What attracted you to the needs such as regional capacity, community health sector? organisational partnerships In the age of disruption, I want to (with Austin Health and Ballarat work in a field where I can offer Community Health) and financial an island of sanity, as Margaret sustainability. Wheatley would call it. Also looking at a new Peer What has been happening in your Navigator Workforce model with area lately? sequential training opportunities (in Mental Health, Community Health, We have been collectively picking and Medical Administration) that up pieces, dusting them off, will potentially include partnerships and giving them TLC. We have with community organisations, been concentrating on clarifying TAFEs, surgeons, and disability our processes, expectations, employment services. communication, and partnerships. We recommenced seeing clients in If you could go anywhere in the February 2022 and we are delighted world right now, where would you about it. go? What is next for your team? Right now – I am exactly where I would like to be, but I would love to Keira Leike is Program Our program funding is cyclical, see the red centre via train, snorkel Manager for the Trans and a new cycle is expected in July with mantra rays in Coral Bay, and Gender Diverse in 2022. We will recentre our goals, return to Mona Foma and dozens of Community Health Program. look at where we can create further other festivals with quirky line-ups, simplification or sophistication. meet mum in Argentina or Cuba, Read on to learn more about and would love to go to Morocco We need more GPs for the TGD Keira and her work at Your Clinic, and we commenced and Egypt for their fabulous jazz Community Health. collaborating with Primary Care to festivals. achieve this. We won! We recently had the honour dedicated themselves to delivering of accepting a ‘Special exceptional care and support to the community. This award was Commendation for an a wonderful recognition of their Exceptional Organisation talent, commitment and care During Exceptional Times’ Our heartfelt thanks to Darebin Award at the Darebin City Council for recognising Community Awards. our contribution and giving us something to celebrate! Throughout the pandemic, our staff and volunteers have
AUTUMN 2022 3 POWER MOVE The Hon Lily D’Ambrosio, Minister Breathing issues? Visit for Energy, Environment and Climate Change and Sustainability Victoria visited our Northcore site earlier this year our clinic. Our Health Centres are getting more sustainable Our new General Practice specialised and qualified general with solar panels. Respiratory Clinics offer free practitioners and nurses. respiratory assessment and At your visit, you will receive: treatment without going to • A comprehensive respiratory The installation of solar the hospital. assessment of including panels at our Northcote COVID-19 testing if you display Health Centre is generously Located at our East Reservoir and symptoms. funded through the Northcote (coming soon) Health Community Climate Clinics, the General Practice • Immediate support to help you manage your illness. Change Energy Action Respiratory Clinics provide medical program to reduce the care and support to people with • A referral back to your GP for impacts of climate change. breathing and lung issues such as: ongoing care; if you do not have We extend our thanks to • Asthma a GP, we will help you find one. The Hon Lily D'Ambrosio, Our General Practice Respiratory Minister for Energy, • Hayfever Environment and Climate Clinics are open seven days per • Chronic Obstructive Pulmonary week. You can book an appointment Change and Sustainability Disease by calling us on (03) 8470 1111 or Victoria for making this through this QR code: possible. • Emphysema • Pneumonia The solar panels will be • Flu installed at our Northcote • Shortness of breath and East Reservoir Health • COVID-like symptoms. Centres over the next three months. No Medicare card is required to book a free consultation with our
6 Responding to the pandemic DID YOU KNOW? For more information on our COVID-19 testing and vaccination clinics, please visit: yourch.org.au/our-services/ covid-19. Our friendly testing team are ready to help at the Austin Repatriation Hosptial at 300 Waterdale Road, Heidelberg Heights – corner of Waterdale Road and Bell Street. For the past two years, our High Risk Accommodation COVID-19 has changed the Response team way we live and work. Here is • Supporting 265 clients through our General Practice Respiratory how we responded to it. Clinic. Since the pandemic began, our Our COVID-19 testing site at the team has worked hard to develop Austin Repatriation Hospital and and deliver new services and our vaccination clinics are still supports to our community. We supporting the community today. supported clients across Darebin and Northern Melbourne by: We also continued to provide our existing services, often in new • Giving more than 69,000 PCR ways, to keep our community tests healthy. Where possible, we moved • Handing out over 71,000 Rapid in-person visits to telehealth Antigen Tests appointments, offering greater flexibility of care for clients. Our • Hosting over 150 pop-up Social Support programs also vaccination clinics offered ‘door stop’ visits to keep in • Delivering over 3,900 touch with clients, offer meaningful vaccination doses to connection and celebrate communities that experience milestones like holidays and barriers to vaccination birthdays. • Caring for over 9,150 people The pandemic has been a through our COVID Positive challenging time for all, but has Pathways program also offered us the opportunity to grow and adapt to offer you better Our testing and vaccination teams hard at • Supporting 600 clients through services and care. work supporting the community.
AUTUMN 2022 7 Committing to Reconciliation We are launching our first Islander peoples, communities and Our draft RAP will soon be shared Reconciliation Action Plan organisations. with our clients and community via Increasing our understanding of and our website for consultation, before (RAP) and deepening our being endorsed by Reconciliation respect for Aboriginal and Torres efforts to support and Strait Islander cultures, histories and Australia and our Board. work with the Aboriginal knowledge. We are committed to delivering and Torres Strait Islander Improving employment great services and supports to the Community. outcomes for Aboriginal and Aboriginal and Torres Strait Islander Torres Strait Islander peoples community. Launching this RAP is Outlining the roadmap to our key to doing so in a meaningful and Reconciliation Journey, our new through recruitment and supplier opportunities. culturally sensitive way that centres RAP will run for 12 months and the voices of Aboriginal and Torres focuses on: Establishing and maintaining an Strait Islander peoples. Building meaningful and mutually effective and engaged RAP Working beneficial relationships with Group to drive progress and Aboriginal and Torres Strait outcomes. Artwork at East Reservoir Aunty Wendy Berwick’s beautiful artworks have been restored and are back on display at our East Reservoir Health Centre. A tribute to Aboriginal tribute to Aboriginal Elder community members Aunty Shirley Firebrace. who have supported When visiting our East Aboriginal families to Reservoir health centre, please access health care at Your take a moment to enjoy these Community Health, these wonderful creations. artworks are also a special
8 Your comments, on our main phone line. We know this has been challenging and we ‘Administration staff - absolutely wonderful. They are very polite, our responses apologise for the difficulties this has caused. We have increased our caring, professional+ empathic when dealing with the public. I efforts to recruit call centre staff. observed this while waiting for an You can provide us feedback Next, we will focus on reducing appointment (dental). in many ways - using the our call waiting times and putting The dental staff (dentist and feedback form on our strategies into place to ensure this dental assistant) were absolutely website, through our client does not happen again. professional + caring. In my humble satisfaction surveys, by opinion, it was my best experience writing to us at feedback@ Great outcomes. in a dental surgery! yourch.org.au or by leaving Outstanding experiences. Congratulations to all your staff and that will also include feedback in our suggestion We are committed to delivering management.’ boxes. positive experiences and outcomes for our clients. This recent feedback Due to staffing gaps in our call from a new client following their centre, we know you have recently Dental appointment is a wonderful experienced prolonged wait times reminder of why we do what we do. DID YOU KNOW? Important updates and opportunities Charitable donations All donations of $2 or more to are tax deductable. Donate at www.yourch.org.au/donate. Our newsletter is also digital! As part of our commitment to reduce our environmental impact, you can now subscribe to a digital version of our newsletter by emailing us at info@yourch. org.au. If you have challenges accessing our digital newsletter, please email us at the above address and we will arrange to send you an alternative version by post. T E L (0 3 ) 8 4 7 0 1 1 1 1 YO U R C H .O R G . A U
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