From the CEO - Your Community Health
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Your newsletter from Your Community Health AUTUMN 2022
From the CEO
help clients manage their illness and AUTUMN 2022
get well soon.
Since launching our 2022-2026
In this issue
Strategic Plan late last year, we have
made great progress. I am excited 1. Meet Keira
to share an update with you (pg
4-5) on how we are growing and 2. General Practice
improving our services to better care Respiratory Clinic
for our clients and community. launches
You will also read about our: 3. Our progress against
• Win at the Darebin Community the Strategic Plan
Awards
4. Our COVID-19
• COVID Response efforts Response
• New Reconciliation Action Plan 5. Committing to
and more.
Reconciliation
Welcome to the Autumn 2022 The last six months have seen us
edition of Your News. grow and change significantly since 6. Your comments, our
This is a bumper edition, full of our last update to you and I hope responses
interesting updates from across the you enjoy reading about it in this
organisation. Firstly, you will meet edition.
Keira Leike, Manager for the Trans Best regards,
and Gender Diverse in Community
Health program (pg 2). Joining us
earlier this year, Keira is off to an
amazing start. I hope you enjoy
reading about the inspiring work she
and her team are doing. Kent Burgess,
You will also hear about our new Chief Executive Officer
General Practice Respiratory Clinics We acknowledge that the
at our East Reservoir and Northcote Wurundjeri People of the Kulin
locations (pg 3). Providing medical Nation are the traditional owners
care and support to people with and custodians of the land. We
breathing and lung issues, these pay our respects to Aboriginal
Clinics offer immediate support to Elders past and present.
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2
Meet Keira In five words, tells us why you are
passionate about your work.
I love humans + complex puzzles.
We are developing a remote-clinic
model for regional clients that will
better utilise appointment spots,
while addressing a multitude of
What attracted you to the needs such as regional capacity,
community health sector? organisational partnerships
In the age of disruption, I want to (with Austin Health and Ballarat
work in a field where I can offer Community Health) and financial
an island of sanity, as Margaret sustainability.
Wheatley would call it. Also looking at a new Peer
What has been happening in your Navigator Workforce model with
area lately? sequential training opportunities (in
Mental Health, Community Health,
We have been collectively picking and Medical Administration) that
up pieces, dusting them off, will potentially include partnerships
and giving them TLC. We have with community organisations,
been concentrating on clarifying TAFEs, surgeons, and disability
our processes, expectations, employment services.
communication, and partnerships.
We recommenced seeing clients in If you could go anywhere in the
February 2022 and we are delighted world right now, where would you
about it. go?
What is next for your team? Right now – I am exactly where I
would like to be, but I would love to
Keira Leike is Program Our program funding is cyclical, see the red centre via train, snorkel
Manager for the Trans and a new cycle is expected in July with mantra rays in Coral Bay,
and Gender Diverse in 2022. We will recentre our goals, return to Mona Foma and dozens of
Community Health Program. look at where we can create further other festivals with quirky line-ups,
simplification or sophistication. meet mum in Argentina or Cuba,
Read on to learn more about and would love to go to Morocco
We need more GPs for the TGD
Keira and her work at Your Clinic, and we commenced and Egypt for their fabulous jazz
Community Health. collaborating with Primary Care to festivals.
achieve this.
We won!
We recently had the honour dedicated themselves to delivering
of accepting a ‘Special exceptional care and support to
the community. This award was
Commendation for an a wonderful recognition of their
Exceptional Organisation talent, commitment and care
During Exceptional Times’ Our heartfelt thanks to Darebin
Award at the Darebin City Council for recognising
Community Awards. our contribution and giving us
something to celebrate!
Throughout the pandemic,
our staff and volunteers have
AUTUMN 2022 3
POWER MOVE
The Hon Lily D’Ambrosio, Minister
Breathing issues? Visit
for Energy, Environment and
Climate Change and Sustainability
Victoria visited our Northcore site
earlier this year
our clinic. Our Health Centres are
getting more sustainable
Our new General Practice specialised and qualified general
with solar panels.
Respiratory Clinics offer free practitioners and nurses.
respiratory assessment and At your visit, you will receive:
treatment without going to • A comprehensive respiratory The installation of solar
the hospital. assessment of including panels at our Northcote
COVID-19 testing if you display Health Centre is generously
Located at our East Reservoir and symptoms. funded through the
Northcote (coming soon) Health Community Climate
Clinics, the General Practice • Immediate support to help you
manage your illness.
Change Energy Action
Respiratory Clinics provide medical program to reduce the
care and support to people with • A referral back to your GP for impacts of climate change.
breathing and lung issues such as: ongoing care; if you do not have We extend our thanks to
• Asthma a GP, we will help you find one. The Hon Lily D'Ambrosio,
Our General Practice Respiratory Minister for Energy,
• Hayfever Environment and Climate
Clinics are open seven days per
• Chronic Obstructive Pulmonary week. You can book an appointment Change and Sustainability
Disease by calling us on (03) 8470 1111 or Victoria for making this
through this QR code: possible.
• Emphysema
• Pneumonia
The solar panels will be
• Flu installed at our Northcote
• Shortness of breath and East Reservoir Health
• COVID-like symptoms. Centres over the next three
months.
No Medicare card is required to
book a free consultation with our
4
AUTUMN 2022 5
6
Responding to the pandemic
DID YOU KNOW?
For more information on
our COVID-19 testing and
vaccination clinics, please visit:
yourch.org.au/our-services/
covid-19.
Our friendly testing team are ready to help at the Austin Repatriation Hosptial
at 300 Waterdale Road, Heidelberg Heights – corner of Waterdale Road and Bell
Street.
For the past two years, our High Risk Accommodation
COVID-19 has changed the Response team
way we live and work. Here is • Supporting 265 clients through
our General Practice Respiratory
how we responded to it. Clinic.
Since the pandemic began, our Our COVID-19 testing site at the
team has worked hard to develop Austin Repatriation Hospital and
and deliver new services and our vaccination clinics are still
supports to our community. We supporting the community today.
supported clients across Darebin
and Northern Melbourne by: We also continued to provide our
existing services, often in new
• Giving more than 69,000 PCR ways, to keep our community
tests healthy. Where possible, we moved
• Handing out over 71,000 Rapid in-person visits to telehealth
Antigen Tests appointments, offering greater
flexibility of care for clients. Our
• Hosting over 150 pop-up Social Support programs also
vaccination clinics offered ‘door stop’ visits to keep in
• Delivering over 3,900 touch with clients, offer meaningful
vaccination doses to connection and celebrate
communities that experience milestones like holidays and
barriers to vaccination birthdays.
• Caring for over 9,150 people The pandemic has been a
through our COVID Positive challenging time for all, but has
Pathways program also offered us the opportunity to
grow and adapt to offer you better Our testing and vaccination teams hard at
• Supporting 600 clients through
services and care. work supporting the community.
AUTUMN 2022 7
Committing to Reconciliation
We are launching our first Islander peoples, communities and Our draft RAP will soon be shared
Reconciliation Action Plan organisations. with our clients and community via
Increasing our understanding of and our website for consultation, before
(RAP) and deepening our being endorsed by Reconciliation
respect for Aboriginal and Torres
efforts to support and Strait Islander cultures, histories and Australia and our Board.
work with the Aboriginal knowledge. We are committed to delivering
and Torres Strait Islander Improving employment great services and supports to the
Community. outcomes for Aboriginal and Aboriginal and Torres Strait Islander
Torres Strait Islander peoples community. Launching this RAP is
Outlining the roadmap to our key to doing so in a meaningful and
Reconciliation Journey, our new through recruitment and supplier
opportunities. culturally sensitive way that centres
RAP will run for 12 months and the voices of Aboriginal and Torres
focuses on: Establishing and maintaining an Strait Islander peoples.
Building meaningful and mutually effective and engaged RAP Working
beneficial relationships with Group to drive progress and
Aboriginal and Torres Strait outcomes.
Artwork at East Reservoir
Aunty Wendy Berwick’s beautiful artworks have been
restored and are back on display at our East Reservoir
Health Centre.
A tribute to Aboriginal tribute to Aboriginal Elder
community members Aunty Shirley Firebrace.
who have supported When visiting our East
Aboriginal families to Reservoir health centre, please
access health care at Your take a moment to enjoy these
Community Health, these wonderful creations.
artworks are also a special
8
Your comments, on our main phone line. We know
this has been challenging and we
‘Administration staff - absolutely
wonderful. They are very polite,
our responses apologise for the difficulties this
has caused. We have increased our
caring, professional+ empathic
when dealing with the public. I
efforts to recruit call centre staff. observed this while waiting for an
You can provide us feedback Next, we will focus on reducing appointment (dental).
in many ways - using the our call waiting times and putting The dental staff (dentist and
feedback form on our strategies into place to ensure this dental assistant) were absolutely
website, through our client does not happen again. professional + caring. In my humble
satisfaction surveys, by opinion, it was my best experience
writing to us at feedback@ Great outcomes. in a dental surgery!
yourch.org.au or by leaving Outstanding experiences. Congratulations to all your
staff and that will also include
feedback in our suggestion We are committed to delivering management.’
boxes. positive experiences and outcomes
for our clients. This recent feedback
Due to staffing gaps in our call from a new client following their
centre, we know you have recently Dental appointment is a wonderful
experienced prolonged wait times reminder of why we do what we do.
DID YOU KNOW?
Important updates
and opportunities
Charitable donations
All donations of $2 or more to
are tax deductable. Donate at
www.yourch.org.au/donate.
Our newsletter is also digital!
As part of our commitment
to reduce our environmental
impact, you can now subscribe to
a digital version of our newsletter
by emailing us at info@yourch.
org.au. If you have challenges
accessing our digital newsletter,
please email us at the above
address and we will arrange to
send you an alternative version
by post.
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