FITOUT JOINERY MAINTENANCE 2021 CAPABILITY STATEMENT - Passion. Quality. Integrity - PQI Group
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FITOUT
JOINERY
MAINTENANCE
2021 CAPABILITY STATEMENT
Passion. Quality. Integrity.
ISO 9001 : 2015 ACCR E D ITE D COMPANY
WELCOME TO PQI GROUP
As experienced, multi-award winning interior fitout professionals, PQI Group have been at the forefront of
amazing fitouts in retail, commercial and residential spaces for over thirty years.
Since the business was founded by our Founder spaces, our range of expertise in Project Our thirty+ year history – and the world leading
& Non–Executive Chairman Brad Dunne in 1989, Management, Joinery and Cabinet Making and clients we are so privileged to work with – is the
our team of Project Managers, master craftsmen, Maintenance is unsurpassed. testament to our experience in our field and
highly skilled tradespersons, support team and is an assurance for you that your project will
allied trades have completed 180 major projects Since the beginning, PQI have produced be completed to the highest specification and
and many others across Australia, New Zealand outstanding bespoke outcomes for our clients, detail, on time and on budget.
and South East Asia. and for the designers and architects our clients
have employed. Often winning multiple projects We look forward to exploring that opportunity
In fact, working closely with our clients we’ve and repeat business with some of the world’s further. Please do read on …
built a footprint of incredible spaces across leading brands, the long-term relationships
approximately 74,400 m2 and growing! and trust we develop with our clients, from the
initial contract negotiations through to project
From the highest level of retail to contemporary handover and then finally to the ongoing
homes through to universities, schools, retail maintenance of the finished projects, allow the
developments, hospitality, cultural areas, vehicle best return on our client’s investments.
dealerships, offices, and other commercial
2 FITOUT | JOINERY | MAINTENANCE
CONTENTS
4 Why PQI? 8 History &
Background
Who We Are &
9 Treasured
Clients 10 Award-Winning
Results 12 What We Stand
For …
15 Organisational
Structure 16 Capabilities & Core
Competencies 29 Mission Critical
Keys to Deliver
PQI Group Some recent
30 PQI Group
Quality Policy 31 Environmental
Responsibility 32 Next Steps … 33 projects
for your review
WHY PQI?
Fundamentally, because you are at the very heart of our business.
A business we have taken great strides to grow A business that is ready to do that for your brand, We know your fitout is quite literally your brand
and develop – and proven our ability to deliver your business and your project too. personified.
time and time again for some of the world’s most
prestigious and luxury brands to many others You see, at PQI we understand a build is much … Your brand brought to life.
right here at home – over decades. more than “a build”.
… Your brand in a form that people can see,
touch, feel and be a part of.
… Indeed, your fitout, and the environment it
creates for your customers and team, alongside
what you offer and how your team offer it, is a
huge part of your bespoke brand experience.
An experience that builds reputation.
An experience that differentiates you from the
pack.
An experience that has your customers coming
back, wanting more.
To that end, we completely understand the
entire process and the outcomes we produce
together, must be the truest expression of your
brand in built form and; an accurate reflection
of who you are, what you stand for, what your
customers aspire to and the experience you want
to showcase to the world.
4 FITOUT | JOINERY | MAINTENANCE
Given our 30+ years of experience A build that is …
working with the world’s leading
Well designed.
luxury brands from Tiffany & Co,
to Gucci to Ferrari, to Condev, Well planned.
to Adco, to household names
in high-end hospitality and so And, to the finest detail, exceptionally well executed.
many more, you can rest assured
we deliver an outstanding build.
Every time.
In partnership with you – our team of leaders and our skilled
team members across our three core arenas of fitout, joinery and
maintenance – exist to bring your project to life. Built on time and on
budget and, of course, completely on brand and then, to care for that
critical asset saving you thousands as we do that …
5 FITOUT | JOINERY | MAINTENANCE
THE PQI GROUP STRUCTURE & CULTURE PRODUCE RESULTS
… TIME & TIME AGAIN.
To do that, PQI is unique by design in both the structure of our company and in our extremely client-centric and
team based culture that has been 30+ years in the making.
PQI Group is comprised of three distinct teams Across these three teams: PQI Fitout, PQI Joinery As a result, you can rest assured
and wholly owned businesses, that work & PQI Maintenance, you are working with leaders we will bring that same expertise
independently and collaboratively in all three arenas, each in their own right
each and every day, to exceed our client’s and together, with extensive national and
and dedication to the successful
expectations and continue to uphold our international experience focused primarily but execution of your project.
outstanding reputation for results. not limited to the follow market sectors:
Luxury Hotels & Commercial Restaurants
Retail Apartments & Office & Cafes
Universities Residential Medical
Institutional
& Education & Lifestyle & Health
6 FITOUT | JOINERY | MAINTENANCE
No matter which team is key to your particular
engagement, or all three as is often the case, all
of that experience is focused on you and your
project, as you remain at the centre of everything
we do and all of our collaborative efforts.
In terms of our team and culture, that culture
is made up of 30+ years of living this business
and a combination of heart, drive and we think
intention and vision and a few things that are our FITOUT
mission in life … you can see those outlined on
the following pages.
We do hope you’ll explore working with us very
closely. We appreciate the opportunity.
The team and I invite you to read on and find out
more about our very special PQI Group
but more importantly, to discover the difference
YOU
we can make to your project.
JOINERY MAINTENANCE
Craig Stewart
PQI Group General Manager
7 FITOUT | JOINERY | MAINTENANCE
OUR HISTORY & BACKGROUND
From a one-man band, starting with nothing much but a drive, a passion
and a vision, to now a market leader is quite the journey … And that’s
exactly the inspirational journey that PQI Group Founder & Non–Executive
Chairman, Brad Dunne, has taken the PQI Group on over the last 31 years.
From humble beginnings in Brad’s laundry in his Brad’s heartfelt belief that you: “build your
home in Chirn Park on Australia’s Gold Coast, to people and the people will build the business”
being the pre-eminent high-end fitout, joinery has meant that the PQI Group has a team of
Brad Dunne circa 2000
and maintenance provider, PQI Group’s success is incredible longevity, experience, skills and
outstanding. passion who do exactly that under his and now
Craig Stewart’s leadership as General Manager. While remaining close in all significant client
And Brad would proudly tell you that success, projects, this move means for example, that
is the result of a lot of hard work, commitment, A team who focus on fulfilling each and every PQI Joinery now has further free reign to
professional skills, development and passion by client’s vision – your vision – successfully. pursue business with large scale and bespoke
so many across the PQI Group, all working in builders and architects across high rise and
partnership with our amazing global and local Over the years, PQI Group has generated in the other developments and high-end homes, while
clients. vicinity of $173M in revenues and today benefits remaining true to our history in shopfitting.
from a very strong balance sheet to forward
further work with our clients and ongoing At the same time, PQI Maintenance is now
growth. leading the charge of protecting our client’s
assets and or taking care of facilities and saving
In late 2019 and early 2020, the business went clients thousands; all while what has always
through a restructure to formalise our three been our core business, PQI Fitout, focuses on
unique and yet collaborative teams of: PQI Fitout, delivering outstanding builds each and every
PQI Joinery & PQI Maintenance. This structure has time in collaboration with all.
been designed to further strengthen the business
and to ensure the business can and does fulfil on Given this move, just as the last 31 years has been
Brad’s “100 year company” vision while tapping amazing, we are certain of exciting times ahead
The PQI team enjoying a well into larger market opportunities as well. and an ability to better serve our clients even
earned break circa 2003
further.
8 FITOUT | JOINERY | MAINTENANCE
OUR TREASURED CLIENTS
Here is just a sample of some of the clients we have had the privilege of working with over the years. We do
hope you will join this impressive group.
9 FITOUT | JOINERY | MAINTENANCE
OUR AWARD-WINNING RESULTS
Well, this is what it’s really all about right? Results.
Results for you. Results for your brand. Results for
your business.
And with 31 years of producing great outcomes, 2018/19 2018/19
Queensland
results are what we’re truly great at ... But of Interior Fitout of
Interior Fitout $750
to $1 Million
course, you don’t have to take our word for it, the Year
please do take a look at our extensive industry
acknowledgement via the many Awards we’ve 2018/19 2017/18
Interior Fitout Best interior fit out
achieved and read what our amazing clients have Over $1 Million over $1 Million
to say about us.
2017/18 2015/16
National interior fit National interior fit
out of the year out of the year
Our Awards - Industry
Acknowledgement of Our 2015/16 2014/15
Queensland Queensland
Expertise & Results interior fit out of interior fit out of
the year the year
2016
Each year our industry comes together to Gold Coast 2014/15
Business Best interior fit out
acknowledge those that stand out in fitout, Excellence award over $1 Million
(finalist)
joinery and construction. These awards are hard
won and greatly appreciated by our entire PQI 2014/15 2005/06
Queensland
Queensland
team as a sign - an acknowledgement if you will interior fit out
interior fit out of
of the year
by our peers - of our skilled expertise and stand the year
out delivery for our clients.
(Commercial)
2014/15 2014
Gold Coast
Best use of the
Business
sponsors product
Excellence award
(Laminex)
(Please note: due to Covid-19 an our focus remaining on our (finalist)
clients and their business critical projects, PQI Group didn’t
apply for any awards in 2020.)
10 FITOUT | JOINERY | MAINTENANCEIN THEIR OWN WORDS …
At PQI Group we are blessed with clients who speak generously about our work and the outcomes we produce
for them. Here is just a handful of testimonials for your review, where our clients speak for our work ... Of course,
you can see many, many more at www.pqigroup.com too.
Refine Retail Paspaley Pearling Company PTY LTD Abedian School of Architecture
“...I have worked as a Client Side Project Manager / “...Our partnership has been formed on a basis of “PQI’s production facilities masterfully produced
Director for a number of Global Luxury Retail clients trust, earned over the years due to a consistent every interior joinery element and not one item
and don’t hesitate in recommending PQI to these reliability of service and solving challenging had to be adjusted during site install.
brands as a leading General Contractor. I know situations. Whilst sales and profit are clearly
I can trust in the outcomes that we collectively business drivers, ensuring a viable commercial As a result of PQI’s on time delivery and
deliver which is critical in this industry, especially outcome is achieved, it’s not what drives PQI to dedicated commitment to the project for us,
when dealing with global brands who’s architecture take on a new brief…..rather it’s because they ADCO Constructions, the client, Bond University
and design standards can be technically believe in the project and genuinely want to and Sunland as the philanthropic entity for the
challenging and the demand for immaculate make a difference in demonstrating their skill set school we have been delighted to indicate to PQI
detailing and craftsmanship is crucial....” in order to inspire customers. our intention of future project collaboration and
Melanie Edwards involvement with their team.”
I have no hesitation based on our first hand
Birkbecks Jewellers experiences with PQI to give them my highest Sir Peter Cook
“We won’t need an upgrade for a very long time, recommendation and endorsement....”
the finishes and design will stand the test of time. Richard Broug
We are so impressed with the service and quality
of fitout that Josh, Manuel and the PQI team Endota Spa
have given our Southport store, enthused Julia. “Jane and I express our thanks to you and the fantastic team at PQI Group for the superb job your team has
done with our fabulous new day spa at the Oracle in Broadbeach. Right from our first contact your company
At the launch Party the universal comments on and staff have been highly professional, welcoming, and dedicated to seeing through our project with great
the fitout were : it’s elegant, sophisticated and responsiveness and attention to detail. Great job! We are absolutely stoked with you guys and have sung the
intimate.” praises of PQI Group to all and sundry. Endota head office’ is equally impressed and we are sure you will hear
Julia Ford from future endota spa owners throughout Australia.”
Grant and Jane Willmott
11 FITOUT | JOINERY | MAINTENANCEWHO WE ARE & WHAT WE STAND FOR … OUR MISSION
– How We Accomplish Our Intention
OUR INTENTION & Vision Day to Day …
– Why our business exists … We always look from the perspective of
1.
To be a leading demonstration of passion, quality and integrity in the construction industry, the “whole”. Our focus is your outcome.
transforming empty spaces into beautiful places that inspire. Your vision. And we well know that across
the process from design and drafting, to
estimating, to manufacturing, installation
OUR VISION and project management to maintenance,
a successful build doesn’t start with the
– Size and Scope … first nail or end with the handing over of the
Thanks to our reputation for delivering successfully time and time again, by 2030, PQI Group will be keys. Instead it is a collaboration with many,
generating approximately $50M in revenues across our three core teams of PQI Fitout, Joinery and across the whole – from the beginning of
Maintenance. the journey, the very idea of what’s possible,
through to the build and then the care and
With strong profits and balance sheet, we continue our committed journey of success maintenance of the amazing asset that gets
… Leveraging our results, brand, learning, growth, relationships, team spirit and ongoing created. At PQI Group we see the whole
development to become a 100-year, outstanding company. picture and work to deliver your masterpiece.
We are highly regarded the world over, for being of service to our extraordinary clients, true 2. We take personal responsibility.
excellence, leadership and most of all; heart. At PQI Group we are a culture of team and
ownership. We will always personally treat
your project as if it was our own – our brand,
our business, our home, our building. How
we do that is simple. Each person owns the
task, project or outcome they are charged
with, as well as their personal approach – who
they’re being amongst our team and with
our clients, contractors and suppliers – to
achieve that task. This is why for example,
unlike others in our industry, we don’t have
an Estimating Team and a separate Project
12 FITOUT | JOINERY | MAINTENANCEManagement Team … Our Project Managers 5. We are masters at what we do. 7. A true commitment to never ending
estimate AND working in partnership with
A Master is defined as: “Someone extremely improvement.
joinery, contractors and suppliers, deliver on skilled and capable at something. Someone We’re humble enough to recognise that
their estimate as the person accountable for skilled in their chosen field. To become nobody is perfect. Starting with our Founder’s
the successful outcome for you, our client. an expert at something.” Without doubt, attitude from the get-go, we like Brad has,
that’s us. With decades of very real, hands remain open and receptive to new ideas, to
3. We have an inside advantage (well a few on experience across a deep and broad new ways of doing things so we are always
actually!). spectrum of projects – and a collective improving and adding more and more value
With an experienced joinery team and factory wisdom of hundreds of years between us to to our treasured clients. We strive to be the
inhouse, PQI Group can bring advantages to draw on – we apply our mastery to bring your best we can and to have open awareness
clients that others simply can’t. Add to that, vision to life every single day on every single to change, be adaptable and to grow.
our joiners and cabinet makers are masters, project. Specifically, we are always at work on making
dedicated to their craft and who take very our processes, procedures and how we do
personal pride in manufacturing and installing 6. We offer very real partnership. things better, easier, more efficient and ever
beautiful work - whether for a luxury retail
To each other as part of the PQI team, and more cost effective for you.
brand, bespoke home, high-rise apartment or with our external partners – from clients to
other - our commitment is beyond compare. contractors and everyone in between, we 8. We value relationships.
And that means you can rest assured you’ll see ourselves as partners in success. At PQI
Our focus on relationships has been and
enjoy a truly quality outcome. Group, it’s never “us and them”, it’s always continues to be at the heart of our culture and
from the perspective of “we” and working our success. Our relationships matter. We’re
4. Benefit from “double” longevity. together collaboratively. So, in those tough committed that our relationships with clients,
One of the things that stands out about us is moments that can and do happen from time contractors, suppliers, and each other, thrive.
our longevity, sure as a business with a 31-year to time in building projects, we think from We ask that you value us in that way too.
track record, but actually our longevity as a and ask: how do we - PQI Group, contractor,
team is second to none. With team members supplier, team members and client - produce 9. And leadership …
who have been with us for the majority of, or in the result or indeed, solve the challenge Being leaders in our own lives, in our roles
fact, their entire working lives – a rarity in any TOGETHER? With us leading the way to find a and in the business as a whole is important
business but especially so in a high pressure, great outcome for all … to us. At PQI Group we understand and firmly
often complex, time, cost and deadline driven believe everyone leads – from apprentice
business like ours – we’re absolutely privileged to Managing Director. We know that each
to continue our journey together. That longevity of us leads our own unique and important
brings speed, ease of communication and deep contribution to every project and every client
experience to the table for each other day to and ultimately, to the 100-year company
day, and of course, for our clients, saving you vision we share. For that, we are forever
time, money and hassle. grateful.
13 FITOUT | JOINERY | MAINTENANCEOUR CORE PILLARS
In addition, we believe in, live by and work every day true to these 7 core pillars.
Transparency Positive Influence
From the Founder & Non–Executive Chairman to the Junior We are influenced by our clients, our staff, our suppliers and
Apprentice, for and with our clients and contractors, our business subcontractors, regulatory authorities, the community and the
thrives on open and honest communication. To be accountable to environment. The combination of these influences impacts on us
each other as a team means we are open and honest at all times daily and contributes to our strengths. In turn, as a market leading
and as needed, speak our mind with respect and thoughtfulness. business with are a positive influence on the construction industry
and for our clients.
Collaboration
We collaborate and play as a team, solve problems as a team and Adding Value…
celebrate success as a team. The spirit of cooperation and interaction Our aim is to provide exceptional value for our clients – not just
is what makes it all happen! And to be crystal clear, our team includes financially and tangibly but also in all the non-financial and
our clients, suppliers, external experts, architects, designers, builders intangible ways business and relationships grow and have meaning
and contractors too. together. We are always looking for how and where we can add
more value, where we can add that idea or piece of knowledge or in
Integrity fact, problem solving that makes a difference.
20th Century futurist and global thought-leader, R. Buckminster
Fuller said: “Integrity is the essence of everything successful.” Heart
We agree and integrity is our highest personal and company- Time and time again our business has shown real heart. Real
wide value. We do what we say, when we say we will, and we grit. Real guts and determination. This is sometimes not an easy
say what we mean. We honour our word. And, if there is ever an business and demands a willingness to push through, to have a
issue in our ability to do so and deliver as promised, we will be in heart and a commitment bigger than Pharlap to get the job done.
communication to resolve it immediately. It is the lifeblood that ensures we action what we say with passion
and conviction to deliver what we promise.
Respect
At PQI Group respect is granted to every individual no matter where
they find themselves in their PQI or client-side career, role or life. We
respect all religions, socio-economic groups and families. We stand
for equality and believe in one race – the human race!
14 FITOUT | JOINERY | MAINTENANCEOUR TEAM AND ORGANISATIONAL STRUCTURE
Brad Dunne Ryll Burgin-Doyle Craig Stewart Sandra Lysaght Josh Turner Nathan Meers Jim Walker
Founder & Non–Executive CEO General Manager Financial Manager Fitout Team Manager Joinery Team Maintenance Team
Chairman Manager Manager
Founder & Non–Executive Chairman
CEO
General Manager
Maintenance Team Fitout Team Joinery Team Financial
Manager Manager Manager Manager
Project Manager Project Managers & Estimators Project Managers & Estimators PQI Group Administration
Administration Fitout Estimating Assistants Joinery Designers PQI Group HR & Support
Maintenance Tradespeople Site Supervisors Drafters
Workplace Health & Safety Apprentice Tradespeople Production Team Leaders
Workplace Health & Safety Production Machinists
Production Tradespeople
Production Apprentices
Workplace Health & Safety
15 FITOUT | JOINERY | MAINTENANCEOUR CAPABILITIES &
CORE COMPETENCIES
The Pathway to Results
- Our PQI Methodology
Over the last 31 years, through trial and error
and a lot of hard work, we have honed our
PQI Methodology in service of our clients and
the easiest, most cost-effective pathway to
producing successful results and outcomes,
each and every time. When we talk and
work with you more closely, we’ll review this
methodology with you and determine how we
can serve you best - in part or in full use of these
processes to your benefit across one or more of
our following key teams.
16 FITOUT | JOINERY | MAINTENANCEFITOUT
QUALITY LED PROJECT MANAGEMENT
Of course, as interior specialists PQI Group undertake all facets of project management, from co-ordination,
cost management, on and off-site construction supervision, program development and management, statutory
body applications, permits and certification, site management including Workplace Health and Safety plan
implementation and management, project completion and client handover.
Led by Josh Turner, someone who has spent 20 years at Of course, with PQI Joinery on site at PQI Group HQ and
PQI Group and in this business, PQI Fitout specialises a key part of our dynamic mix, PQI Fitout possesses state
in turnkey projects, proactively undertaking all facets of the art, in-house manufacturing facilities to undertake
of project management including services, consultants all aspects of joinery design, manufacture and production
and sub-trade coordination and local government and installation. This gives us a true edge for quality
submissions. control and fast turnaround.
We firmly believe in providing a complete project solution Under the direction of our Project Managers and Site
and do exactly that every day. We take your design, Supervisors, our onsite fitout teams have completed
concept or idea to the completed stage with exceptional some of the most iconic and complex interior fitout
execution in the fastest timeframe possible. projects, on time and on budget with a minimum of
fuss, both in Australia and internationally for some of the
world’s best known and iconic brands.
17 FITOUT | JOINERY | MAINTENANCETo give you a sense of our quality led Project With the assistance of the Weekly Site Report, In fact, to drive exceeding client
Management, we believe the success of your your Project Manager is then able to assess expectations and impeccable,
project rests largely on our team’s ability to and take any necessary action that may be
communicate and monitor targets and critical required in order to ensure the project remains
quality delivery of work – every
milestones throughout all stages of a project. on target. The reports are also forwarded to you time – we’ve taken our quality
As such our comprehensive tender evaluation thus ensuring all parties are regularly updated systems one step further with
and cost breakdown is carried through to project with the fluid conditions on site, this results in
PQI Group’s ISO 9001 Certification
handover. complete transparency between you, the On-Site
Team, your Project Manager and any others at – an absolute rarity in our industry.
Unlike many in our industry, your Project PQI Group HQ.
Manager owns the job from estimating the This is yet another indicator of our commitment
project fully to managing our in-house team, As part of the ongoing project monitoring to forging the way, as we have for the last 31 years
PQI Joinery and any sub-contractors. process, our team members are constantly … and of course, our commitment to quality for
aware of the final 5% factor. By identifying any your project.
A detailed information pack is prepared for potential defect areas prior to project handover,
the project and given to the allocated project the team are able to address any issues promptly
team and to PQI Joinery’s Team Manager. The ensuring minimum disruption to the client after
handover process involves detailed budget cost completion and a smooth transition to launch.
discussions, subcontractor appointment, purchase
orders, WHS requirements and a detailed work
schedule interfacing the site related works and the
manufacturing facility production items relating to
the project.
A project reporting system is in place whereby the
appointed Project Manager adheres to a step by
step guideline outlining various fixed requirements
such as providing detailed Site Access Reports
and identifying site conditions prior to any work
commencing. Once the project is underway, a
simple yet informative report is completed at
the end of each week including photographic
evidence, references to the work achieved in
relation to the work program in addition to a point
form summary report of works carried out to date.
18 FITOUT | JOINERY | MAINTENANCEKEY RELATIONSHIP ACCESS & MANAGEMENT
We are a quiet achiever in the interior fit out market, with years of relationships having been built successfully
across all trades and areas of expertise. Across Australia, New Zealand and Asia we have a deep and trusted network
of providers, sub-contractors, experts and professionals ready to work with us to ensure our ability to deliver and
handle your entire interior project as one complete end to end package. Saving you time, stress and hassle ...
Typically, the sub-contract trades PQI would Experts ready on hand for PQI Group projects
engage and manage for your project are wide locally, regionally, nationally and internationally
and varying depending on your project needs. include:
These experts could include but may not be
limited to the following list. In all cases, we • M
echanical, electrical and structural
have many highly qualified providers, experts engineering consultants
and partners eager to work with us to see your • E
lectrical contractors, lighting engineers and
project through to success. consultants
• Mechanical and air conditioning contractors
• D
ata, security and communications contractors
• Fire services contractors and engineers
• P
lumbers and drainers
• T
ransport, customs agents facilitating
international import and export
• Demolition contractors
• Plasterers, solid and drywall
• Stone masons and ceramic tile contractors
• Glaziers and façade contractors
• Painters and special finish artisans
• Metal fabricators
• And more …
19 FITOUT | JOINERY | MAINTENANCEFITOUTS FEATURED PROJECT:
PIAGET CHADSTONE
20 FITOUT | JOINERY | MAINTENANCEJOINERY
They say the devil in the detail and our joinery team would tell you that’s true! When it comes to
beautiful craftsmanship, it is that one millimetre that counts. That one micron that makes the difference.
That’s why our joinery team are obsessed. Our joinery business has been referred to as
Yes, that’s the word, obsessed … with getting the “hidden gem” of the PQI Group simply
it right throughout the journey, from design to because for many years, this team has been the
manufacturing to installation. power behind the power of the PQI Group … the
engine in the background making it happen.
The old construction adage of measure twice, cut
once goes 10-fold here. Whether it’s joinery for Now under the leadership of Nathan Meers – an
an amazing retail outlet, new bar or restaurant, industry veteran having started in this industry
apartment building, or luxury bespoke home at the ripe old age of 16 - our joinery team are
the team’s commitment to excellence shines carving a path, expanding their networks, their
throughout the entire process from beginning to projects and the results for customers. Working
handover. with PQI Fitouts, independent builders, large
scale apartment builders and architects PQI
Joinery continues to produce outstanding joinery
across a variety of applications.
21 FITOUT | JOINERY | MAINTENANCEPRODUCTIVITY & PEOPLE
PQI Joinery design and manufacture all joinery in our state of the art 1200 m2 manufacturing facility.
We work with global and national brands
and interior design and architectural firms to
prepare cabinetry and shop drawings, ready
for construction. Our CAD facilities enable us
to interface client design drawings for approval
prior to manufacture. We provide clients with
floor plans, detailed elevations, sections, lighting,
electrical/mechanical plans, 3D renders and
prototypes. And of course, we are specialists at
manufacturing and installation with a team of
Using the latest computer aided manufacturing true masters of their trade.
equipment, our design and drafting team
are able to produce even the most elaborate PQI Joinery also engages and manages a wide
joinery pieces quickly and easily. The addition range of trades through in-house trade specialists
of the Anderson ‘Selexx/3713 series, high speed and our vast network of sub-contractors. Like PQI
precision router has greatly improved our Fitout, these relationships, established over a long
productivity, and minimised wastage in the period of time allow us to accomplish your joinery
factory. As a result of our ongoing investment projects successfully on time and on budget.
into our joinery business, our clients now benefit Examples of speciality trades we may engage to
from quicker production turnaround, higher suit your project could include:
precision, cost reductions and expedited delivery.
• Printing
Our interior design and drafting team can • Metal fabrication
assist with all joinery designs, floor plans, • Digital/static/lit signage
colour selections, finishes, fittings, flooring • Special display elements
and furniture. We offer a complete service, for • Upholstery
retail, commercial and residential joinery and • Painting and powder coating and more.
cabinetry to suit our clients’ individual project
requirements and budget.
22 FITOUT | JOINERY | MAINTENANCEMASTERS AT WORK RETAIL,
COMMERCIAL,
With decades and decades of collective experience, the PQI Joinery
team quite literally have ‘the know how’ to prepare and produce the best BESPOKE
possible solutions for you, so we meet and exceed your expectations and ARCHITECTURAL,
no matter the application, help you craft incredible interiors.
LARGE SCALE
BUILDS …
Further, the in-depth expertise housed in PQI
Joinery means that they can tackle anything
from complex shopfitting requirements to
bespoke homes and large-scale apartments and
developments. That’s why, as well as working
closely with PQI Fitout, PQI Joinery also works
independently with other Architects and Builders
on high-rise developments, bespoke homes and
For example, our extensive knowledge of the longevity, our highly valued quality relationships, much more.
materials available in the market also allows us to our reputation with clients and peers alike and
provide you with detailed advice and guidance PQI Joinery’s success.
to ensure you opt for the best choices to deliver
your outcomes. PQI Fitout clients benefit by keeping production
in-house with PQI Joinery, as working so closely
At PQI Joinery, communication is another one of and collaboratively together, we are able to
our greatest strengths, that’s why we diligently control not only the quality, but also the cost
attend to every requirement and keep you and importantly, the timing of manufacture,
and our key suppliers and experts informed delivery and or installation for your project. (That
as the project progresses through design, to said, of course, if you have a preferred joinery
manufacture and completion. Operating this way supplier PQI Fitout can happily work with that
– transparently and proactively – is part of our organisation as well.)
23 FITOUT | JOINERY | MAINTENANCEJOINERY FEATURED PROJECT:
FERRARI, GOLD COAST
24 FITOUT | JOINERY | MAINTENANCEMAINTENANCE
Beautiful assets require care.
Whether that’s your brand showcase - a retail Since 2016, PQI Maintenance has been led by Jim
store - a commercial facility, or an architecturally Walker. Jim has been instrumental in seeing this
designed apartment building or home – team grow in capability, services and an ever-
maintenance saves. expanding client base.
It saves and upholds the integrity of the design. Firmly believing “prevention is better than a
cure”, PQI Maintenance truly manage each of
It saves and protects your brand expressed in our client’s assets as if they were our own. To our
that built environment. dedicated team, going into a facility or store to
conduct repairs, re-fits, updates or scheduled
It saves money. maintenance doesn’t ever feel like “going to a
In very real commercial terms, usually by many job” … Instead we operate as if we are going to
times the investment in scheduled maintenance … our very own business or site and as such, treat
each with that level of respect and service.
And it saves time.
Yours and your team’s, so they can focus on what Our work with flagship store Cartier, has set the
they do best – client facing services and sales. standard for just what a true ongoing partnership
to manage a key brand asset well, and save
Cartier thousands in the process, can look like…
25 FITOUT | JOINERY | MAINTENANCE 25PERSONALISED PREVENTATIVE & SERVICES TO
SCHEDULED MAINTENANCE PLANS SUPPORT YOUR
BRAND & BUSINESS
In fact, our personalised Preventative & Scheduled Maintenance Plans
are specifically designed to help clients like Cartier and perhaps yourself, PQI Maintenance services include but are not
limited to:
save time and money.
• Scheduled preventative maintenance
In our experience, each site is unique, with a • Facilities maintenance
specific combination of materials and finishes, • On-call corrective maintenance
each requiring specialist care, hence we tailor our • Emergency corrective maintenance
Preventative & Scheduled Maintenance Plans to • Insurance works
deal with your unique environment and to ensure • Commercial refits, upgrades and
minimum disruption to your business and reduce refurbishments
the costs associated with emergency repairs. Of • Scheduled premise inspections.
course, this allow us to help you always present
your premises or facilities at their best for your Supported by a well credentialled in-house team
most important person – your customer. and an extensive list of trades and specialists, this
Bottomline: the Preventative & Scheduled team derides great satisfaction in ensuring you
Maintenance Plan ensures your asset is are always first priority (by the way, that’s why we
maintained and cared for the at the highest level have a dedicated contact line!).
possible in the most cost effective way.
Our steadfast focus on your needs, solving
In addition, we offer an extensive range of sometimes complex problems under difficult
services customised to meet the individual circumstances, and collaborating with a great
needs of each store or facility. Each offering is team of contractors sets us apart, all in service
designed to save you thousands in real dollars, of our clients and the ongoing health of your
hours and hours in lost or sub-par in-store or premises and business.
site performance, or help you generate more
business from your existing space or, indeed
on occasion, solve immediate business critical
emergencies.
26 FITOUT | JOINERY | MAINTENANCESCHEDULED MAINTENANCE MONTHLY QUARTERLY HALF YEARLY ANNUALLY BIANNUAL
Interior painting ✓
External façade cleaning and maintenance ✓
Awning cleaning ✓
Common area inspections ✓
Safety Audit ✓
SCHEDULED
Restroom/customer amenity maintenance ✓
Signage and light boxes ✓
PREVENTATIVE CCTV and Alarm review
Chandelier cleaning
✓
✓
MAINTENANCE Furniture dry cleaning ✓
Tiles – honed and sealed
PLAN
✓
Wooden floors - cleaned and sealed ✓
Stairs - tactile and grip tape secured ✓
Metal finishes - polished ✓
Leather finishes - nourished ✓
Electrical - lights and drivers ✓
Door hinges and locks - inspected, lubricated ✓
Drawer runners - tightened and/or replaced ✓
Roller doors - inspected and lubricated ✓
Door mats ✓
Showcase glass - polishing and/or replacement ✓
Fabric panel refreshing ✓
Locks - manual and electronic ✓
Security film remove and replace ✓
ESSENTIAL SERVICES RECOMMENDED FOR THE HEALTH AND SAFETY OF YOUR TEAM AND CLIENTS
Airconditioning ✓
Electrical test and tag ✓
Zip tap filter change and sanitize ✓
Fire safety equipment ✓
27 FITOUT | JOINERY | MAINTENANCEMAINTENANCE FEATURED PROJECT:
CARTIER
28 FITOUT | JOINERY | MAINTENANCEOUR MISSION CRITICAL KEYS TO DELIVER
Licenses Workplace Health & Safety
Of course, PQI Group are licensed across all States of Australia and belong to several industry affiliations. Management
As our history has shown, we are also able to work in New Zealand and throughout Asia. In addition, our PQI Group’s commitment to occupational health,
team is comprised of many long-standing tradespeople with their own accreditations and achievements safety and the environment is a key part of our
and in every instance, the outcome of your project is the driving factor for all. business.
Licenses & Certification In consultation with Safe Assure, our dedicated
IS0 9001 certified Equal Assurance team of WHS administration staff and
QBCC ACT Licence No: Shopfitting 77531 onsite safety supervisors have developed a
QBCC ACT Licence No: Cabinetmaking 76266 comprehensive WHS management system. All
QBCC Builder Personal licence 76266 PQI Joinery and PQI Fitout onsite staff possess
Victorian Building Authority: Fit out – Structural & Non-Structural Licence No. CCB-L 56291 relevant industry safety induction cards and
a
Victorian Building Authority – Building Practitioner Personal Licence No CBL-L32618 are involved with the preparation and ongoing
Builders Registration of Western Australia Licence No’s. BC103090 assessment of the WHS management system.
Builders Registration Board of Western Australia Building contractor Personal Licence No BC100583 Safety of our team members and sub-contractors
Builders Registration Board of Western Australia Building practitioner Personal Licence No BP100724 on each site is further monitored by the Site
ACT Construction Occupation Licence No. 2017108 Safety Supervisor by way of toolbox talks each
Building Practitioners board of Western Australia. morning, sign in registers and ongoing risk
Tilt Slab supervising practitioner CN55349. assessments of individual tasks.
White on Orange or Alternate Solid Colour
ATM WA tilt slab construction licence no 55349.
ATN WA Tilt slab safe work licence no 52690.
b
Colour on White
10 | OUR LOGOTYPE
29 FITOUT | JOINERY | MAINTENANCEPQI GROUP QUALITY POLICY
ISO 9001 : 2015 Our team are committed to demonstrating
PQI Group is committed to providing products leadership with respect to the quality
and services that meet or exceed our client’s management system and taking accountability
requirements and expectations. This company- for the effectiveness of the system. The
wide quality commitment is built upon many Senior Management Team will support other
years of successful project delivery and customer relevant management roles to demonstrate
satisfaction, whilst maintaining the highest their leadership as it applies to their area
ethical, safety, environmental and professional of responsibility. Senior Management will
standards. also ensure the integration of the quality
management system into the organisations
Our objectives are to: business processes and promote the use of a
• P
rovide exceptional service process approach and risk-based thinking.
• P
rovide quality workmanship by committed
and trained personnel The successful operation of the quality
rovide value for money using only suitable
• P management system relies upon the co-
quality materials. operation and involvement of personnel at all
• S
atisfy our clients’ requirements, industry levels. Our commitment to quality will ensure
regulators and staff, and the continued success of PQI Group and the
rovide these services in a professional and
• P satisfaction of clients, and staff.
ethically responsible manner.
To achieve these objectives and satisfy the
expectations of clients, Project Queensland is
committed to implementing and maintaining an
Integrated Quality Management System which
is based on ISO 9001 and which incorporates
best-practice industry standards. Moreover, our
Quality Management System acts as a compass
in providing the direction and a framework for
establishing key corporate level performance
measures and related improvement objectives.
Craig Stewart
PQI Group General Manager
30 FITOUT | JOINERY | MAINTENANCEOUR PQI GROUP ENVIRONMENTAL RESPONSIBILITY
At PQI Group we believe we all have a responsibility to contribute to the world we live in, to make it a better
place and a sustainable environment. We encourage our team to be aware of the effects that the nature of our
work may have on the environment and to do everything we can to contain that impact wherever we operate.
In line with our commitment to limiting the Waste Reduction and Management can be recycled is done so via the appropriate
impact that our industry has on the environment, We’ve taken several approaches to reducing and recycling plants relative to the product.
we have put in place a series of policies and managing waste. For instance, PQI Group as a
practices to assist in containing our footprint. whole has moved to a paperless management Vehicles
environment, as much as is practical given the All company vehicles are selected on the basis
Water Consumption Reduction high dependence on architectural and design of fuel efficiency, safety and ease of operation
PQI Group HQ has a roof area of approximately plans that characterize PQI’s business operations and are carefully maintained to manufacturer
1000 m2 and we harvest water from the roof that across the Group. specifications with renewal every five years.
is stored in a 3000 liter tank. This water is used for 100% of our fleet is turbo diesel powered too!
washing PQI Group vehicles, general cleaning and Also, at PQI Joinery we operate a high-volume
garden watering. (And yes, all toilets are fitted CNC computer managed router, replacing several
with up to date water efficient cisterns too!) smaller inefficient machines. This has resulted in
lower electricity costs, increased board cutting
Solar & Energy Saving capacity and significantly lower board off cut
The factory roof area accommodates a 40 Kw solar waste, seeing the business drive productivity and
collection system that significantly reduces quarterly save on wastage. A great win:win!
utility billing, often exceeding our consumption
requirements. PQI Joinery factory lighting consists One of the by products of joinery is dust – lots
of super high efficiency, high output lights replacing of timber dust! As a by product of cutting
high energy consumption work lights with a panels, dust is harnessed via an extraction
measurable 75% reduction in power consumption. system and bagged for disposal. All by products
Further energy savings have been made in other of production and other waste are stored
areas, for example all electrical equipment at PQI in two large metal collection bins that are
Joinery automatically turns to standby mode where collected twice weekly by a professional waste
downtime exceeds 10 minutes. management company. Of course, all waste that
31 FITOUT | JOINERY | MAINTENANCENEXT STEPS …
The team at PQI Group hope this
Capability Statement has given
you a great sense of what we can
offer, how we do what we do and
given you a small window into our
collective personality if you will.
We hope too that it has help you understand
what differentiates us from the pack and,
how we – across PQI Fitout, PQI Joinery & PQI
Maintenance – can help you get the best possible
outcome for your intended project, no matter
it’s size and scope or indeed location across
Australia, New Zealand, the Pacific or Asia.
We greatly look forward to talking with you soon
and furthering that very possibility.
Until then, thank you in advance for your
consideration and time to date.
32 FITOUT | JOINERY | MAINTENANCESOME RECENT PROJECTS
FOR YOUR REVIEW
33 FITOUT | JOINERY | MAINTENANCERECENT PROJECT
TIFFANY & CO.
Raine Square, Perth, WA, Australia
Indicative Contract Sum: Confidential
Type of Building Constructed:
Luxury retail store interior fitout and façade
Trades of Works Responsible: GC project
Duration of Contract: 20 weeks
Completed: February 2020
RECENT PROJECT
CELINE
Collins Street, Melbourne, VIC, Australia
Indicative Contract Sum: Confidential
Type of Building Constructed: Luxury retail
store interior fitout and façade
Trades of Works Responsible: GC project
Completed: September 2019
34 FITOUT | JOINERY | MAINTENANCERECENT PROJECT
LOUIS VUITTON
Raine Square, Perth, WA, Australia
Indicative Contract Sum: Confidential
Type of Building Constructed:
Luxury retail store interior fitout and façade
Trades of Works Responsible: GC project
Duration of Contract: 22 weeks
Completed: August 2019
RECENT PROJECT
CHANEL
Queens Plaza, Brisbane, QLD, Australia
Indicative Contract Sum: Confidential
Type of Building Constructed:
Luxury retail store interior fitout and façade
Trades of Works Responsible: GC project
Duration of Contract: 11 weeks
Completed: May 2020
35 FITOUT | JOINERY | MAINTENANCERECENT PROJECT
BOTTEGA VENETA
Westfield, Sydney, NSW, Australia
Indicative Contract Sum: Confidential
Type of Building Constructed:
Luxury retail store interior fitout and façade
Trades of Works Responsible: GC project
Duration of Contract: 14 weeks
Completed: October 2019
RECENT PROJECT
TIFFANY & CO.
DFS, Cairns, QLD, Australia
Indicative Contract Sum: Confidential
Type of Building Constructed:
Luxury retail store interior fitout and façade
Trades of Works Responsible: GC project
Duration of Contract: 12 weeks
Completed: August 2019
36 FITOUT | JOINERY | MAINTENANCERECENT PROJECT
DIOR
Queens Plaza, Brisbane, QLD, Australia
Indicative Contract Sum: Confidential
Type of Building Constructed:
Luxury retail store interior fitout and façade
Trades of Works Responsible: GC project
Duration of Contract: 16 weeks
Completed: November 2018
RECENT PROJECT
CAMILLA
Queens Plaza, Brisbane, QLD, Australia
Indicative Contract Sum: Confidential
Type of Building Constructed:
Luxury retail store interior fitout and façade
Trades of Works Responsible: GC project
Duration of Contract: 6 weeks
Completed: November 2018
37 FITOUT | JOINERY | MAINTENANCERECENT PROJECT
PIAGET
Chadstone, Melbourne, VIC, Australia
Indicative Contract Sum: Confidential
Type of Building Constructed:
Luxury retail store interior fitout and façade
Trades of Works Responsible: GC project
Size: 80m2
Duration of Contract: 16 weeks
Completed: October 2018
RECENT PROJECT
OMEGA
Brisbane, QLD, Australia
Indicative Contract Sum: Confidential
Type of Building Constructed:
Luxury retail store interior fitout and façade
Trades of Works Responsible: GC project
Duration of Contract: 11 weeks
Completed: October 2018
38 FITOUT | JOINERY | MAINTENANCERECENT PROJECT
CHANEL
David Jones, Sydney, NSW, Australia
Indicative Contract Sum: Confidential
Type of Building Constructed:
Luxury retail store interior fitout and façade
Trades of Works Responsible: GC project
Duration of Contract: 4 weeks
Completed: October 2018
RECENT PROJECT
VAN CLEEF & ARPELS
Chadstone, Melbourne, VIC, Australia
Indicative Contract Sum: Confidential
Type of Building Constructed:
Luxury retail store interior fitout and façade
Trades of Works Responsible: GC project
Size: 203m2
Duration of Contract: 16 weeks
Completed: August 2018
39 FITOUT | JOINERY | MAINTENANCE1300 962 542
info@pqigroup.com.au
www.pqigroup.com.au
QLD: 17 Geary Crescent, Molendinar, QLD, 4214
ISO 9001 : 2015 ACCREDITED COMPAN Y
WA: 8 Murphy Street, O’Connor, WA, 6163You can also read
