FERNTREE GULLY NISSAN WINS GLOBAL AWARD P.04 - P.03 P.06 RENAULT MOVES DISTRIBUTION TO
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THE AUSTRALIAN VEHICLE DEALER’S NEWS SOURCE FEBRUARY 2021 .COM.AU RENAULT MOVES DISTRIBUTION TO ATECO GROUP FERNTREE GULLY P.03 DEALERS NOT HAPPY WITH NISSAN WINS RENAULT AUSTRALIA SAYS AADA GLOBAL AWARD P.06 P.04 1 Australia JANUARY 2021
EDITORIALTALK MORE CHANGE INEVITABLE IN 2021 ROBERT BARRY EDITOR AUTOTALK Hello everyone, particularly buyers with a quality trade-in. The improved new car sales figure in January was Demand for late model used vehicles remains high welcome news to an industry that’s weathered more and residuals for many three-year old vehicles are than a few storms in the last 36 months. holding their own. However, the fallout of 36 months of declining new According to wholesale vehicle sales data received vehicle sales will have an impact on the Australian from Datium Insights, as of February 8, the three-year industry, already we have seen logistics specialist current week resale value of the Toyota Hiace, Hilux, Autocare Services go into voluntary liquidation as it and LandCruiser Prado was 81.8%, 82.5% and 85.2% prepares to restructure itself to operate in the new respectively. normal. The Toyota Kluger commands a three-year current This will be the first of many companies who will resale value of 68.5%, while the Nissan Qashqai and “right size” themselves if they have not yet already the Mitsubishi Outlander both command a 36-month done so in the wake of the pandemic. residual of 63.6%. Renault Australia’s controversial move to hand over To put that into perspective the three-year current distribution of its vehicles to Sydney-based Ateco resale value of the Holden Commodore was 58% and Group is another example of a brand trying to become the Ford Mondeo 41%, which shows that even in the more efficient and more profitable. Groupe Renault second-hand market Australians prefer to buy used says Australia is one of several countries where it is SUVs and Utes rather than sedans and station wagons. moving to an independent distributor as part of its In related news, a new classified website for second- global restructure to become leaner, meaner, and hand vehicles, Cartopia.com.au has been launched in greener. Australia by Credit One. However, as can be expected the AADA and its The online classified advertising market for membership were rightly concerned and not amused vehicles is a competitive sector targeting new and that the decision was made by Groupe Renault used dealers. I believe it is a good thing for the without any dialogue with current Renault franchise automotive industry to see a new entrant giving dealerships. the established operators some healthy competition AADA says once again the lack of any regulation with and giving both buyers and sellers more choice and teeth governing the relationship between franchise more options. dealerships and multinational car manufacturers has That’s all from me, led to this situation. It cites the demise of Holden, and the current restructure of the Honda Australia network and the move by Mercedes-Benz to an agency model as being the result of local legislation Best regards not having enough protection mechanisms for local vehicle dealers. Certainly 2021 is going to have its challenges in terms Robert Barry of demand for new vehicles and the supply thereof, EDITOR AUTOTALK but it’s not all doom and gloom for dealers and 2 Australia JANUARY 2021
NEWSTALK ATECO GROUP CONFIRMED AS NEW AUSTRALIAN RENAULT NEVILLE CHRICHTON DISTRIBUTOR G roupe Renault has announced New Zealand and South Africa. It the appointment of an is also the distributor of LDV and independent distributor to RAM Trucks in Australia, and in New operate the Renault network in Zealand it distributes the Alfa-Romeo, Australia. Chrysler, Fiat, Jeep, and RAM Truck Australia joins several overseas brands. ANOUK POELMANN markets moving to distributorships In Australia the Ateco Group has as part of Groupe Renault’s global previously been the official distributor reorganisation. for Audi (1998 to 1991), Alfa-Romeo Sydney-based RVDA, a subsidiary of (1998-2012), Chery (2011-2018), Citroen the Balverona Group owned by Neville (1993-2013), Great Wall (2009-2016), and by 1977 his company European Crichton, will operate the Renault Ferrari (2005-2013), Foton (2013- Motor Distributors (EMD) was the brand in Australia from April 1 this 2017), Kia (2000-2006), Ssangyong official importer of Audi, Porsche and year. (2012-2018), Suzuki (1985-2000), and Volkswagen. Volkswagen (1998-1991). Since then, the Giltrap Group has also The existing Renault dealer network will remain unchanged say the Distribution of most of those former become the distributor of SEAT, Skoda, companies in a joint media statement. Ateco managed brands in Australia Bentley, and Lamborghini. It also have been subsequently taken over looks after Aston Martin and McLaren. “This announcement by Groupe by the parent manufacturer. The Renault, Isuzu Ute and Hyundai Renault secures Australia’s future as an important market,” Renault However, in a role reversal Groupe brands are also distributed in New Australia managing director Anouk Renault is the first parent company to Zealand by the notoriously media shy Poelmann says. withdraw from Australian distribution Spencer Family through its company and contract the wholesale franchise Auto Drive Holdings. “After recording a strong sales result operation to the Ateco Group. Retail car magnate Rick Armstrong in a difficult year, Renault is on track to cement its position as a premium And Group Renault is not the first is the most recent entrant into the mainstream brand in Australia,” French brand to follow this strategy. distribution game in New Zealand. In Poelmann says Before the Stellantis merger, PSA 2017 he became the official importer Groupe (Peugeot, Citroen, DS) looked of Peugeot and Citroen vehicles “We have a strong track record in to move to independent distribution through his company Auto Distributors successfully building and managing in smaller less profitable markets. NZ, after Malaysian-based Sime Darby world-renowned automotive brands For example, it sold its Scandinavian Motors relinquished the distribution locally,” Neville Chrichton says. operations to a private importer. of the French brands in Australia and “This announcement enables the New Zealand. New Zealand is a textbook case as to Renault brand to stay in Australia how independent distributors operate and allow its customers to continue successfully in a smaller market and enjoying the same high levels of why Groupe Renault has gone down service they have come to expect this road in Australia. from one of the world’s leading automotive brands,” he says. The Giltrap Group founder Sir Colin Giltrap became the official New The Ateco Group is the official Zealand importer of NSU in 1971, distributor of Maserati in Australia, JANUARY 2021 Australia 3
DEALERTALK FERNTREE GULLY NISSAN CELEBRATES GLOBAL METROPOLITAN DEALER AWARD M etropolitan dealership Ferntree Gully Nissan is celebrating its latest success in the 2020 Nissan Global Awards following the presentation of the accolade by Nissan Australia managing director, Stephen Lester. Ferntree Gully Nissan had previously enjoyed success in the Nissan Elite Dealer Excellence Awards in Australia for FY19 after performing exceptionally across a broad range of criteria including sales, servicing, (L TO R) IAN MOREILLON – DIRECTOR OF SALES, NISSAN AUSTRALIA / WAYNE STEVENSON – DEALER parts, finance, training and overall PRINCIPAL, FERNTREE GULLY NISSAN / STEPHEN LESTER – MANAGING DIRECTOR, NISSAN AUSTRALIA / customer experience and retention. MARK ROGALA – DISTRICT SALES MANAGER, SOUTHERN REGION, NISSAN AUSTRALIA / STUART WEBSTER – GENERAL MANAGER, SOUTHERN REGION, NISSAN AUSTRALIA However, the dealership’s performance has gone from strength-to-strength to gain international recognition victory as the Metropolitan winner multiple successes of Ferntree Gully alongside 131 other Nissan dealerships further highlights the team’s Nissan continue to raise the bar for our worldwide. experience and capability as a retail network here in Australia,” Lester says. Part of the Ferntree Gully Automotive outlet on the world stage. “Their recognition not just in our local group led by CEO Craig Pearce, this While the award winners were Dealer Excellence Awards, but also on feat has been repeated a number of confirmed much earlier in 2020, a global scale in the Nissan Global times by Ferntree Gully Nissan, with the COVID-19 prevented a physical Awards, underlines the continued team earning the Nissan Global Award presentation and a formal recognition professionalism of Craig Pearce, Wayne (Metropolitan title) for multiple years in of the team’s achievement was only Stevenson and the rest of the team. It a row prior to this achievement. possible this month. is great to finally be able to formally With the Nissan Global Awards divided Delivered by Nissan Australia acknowledge the achievements of the into three categories to acknowledge managing director Stephen Lester, Ferntree Gully Nissan team.” the variety of Australian dealership and director of sales Ian Moreillon, Ferntree Gully Nissan was joined as types - Metropolitan, Provincial and the award - along with a range of 2020 Nissan Global Award winners Rural - the award is a true “best of the other Elite Dealer Recognition Program by Motors Nissan Launceston best” accolade for the brand’s dealer awards for the high-performing (Launceston, Tasmania) and Great network worldwide. outlet – was presented to dealer Lakes Nissan (Tuncurry, New South Subjected to a scoring methodology principal Wayne Stevenson in January. Wales) as Provincial and Rural Winners focused on sales success and the “We pride ourselves on having an respectively. delivery of an exceptional customer exceptional dealer network, and the experience, Ferntree Gully Nissan’s 4 Australia JANUARY 2021
AutoTalk Magazine and autotalk.com.au are published by Auto Media Group Limited. Support these GREAT sponsors! 8/152 Quay Street,P.O. Box 10 50 10, Auckland City, NZ 1030. EDITOR – AUTOTALK AUSTRALIA Robert Barry +64 21 530 902 robert@automediagroup.co.nz ASSISTANT EDITOR Geoff Dobson +64 21 881 823 geoff@automediagroup.co.nz MANAGING EDITOR Richard Edwards +64 21 556 655 richard@automediagroup.co.nz BUSINESS MANAGER Dale Stevenson +64 21 446 214 dale@automediagroup.co.nz GROUP GENERAL MANAGER Deborah Baxter +64 27 530 5016 deborah@automediagroup.co.nz PUBLISHER / CHAIR Vern Whitehead +64 21 831 153 vern@automediagroup.co.nz Auto Media Group Limited makes every endeavour to ensure information contained in this publication is ADTORQUE accurate, however we are not liable for any losses or issues resulting from its use. EDGE DELIVERING YOUR MARKETING SOLUTIONS autotalk.co.nz autotalk.com.au transporttalk.co.nz futuretrucking.com.au evs&beyond.co.nz evtalk.com.au JANUARY 2021 Australia 5
DEALERTALK RENAULT DEALERS IN SHOCK AT DISTRIBUTION ANNOUNCEMENT R enault dealers are shocked by Australian family businesses, but sadly the brand's announcement that it comes as no surprise considering it has appointed an independent some of the behaviour we have seen distributor without any prior notice or from the likes of General Motors, Honda consultation given says the Australian and Mercedes. Automotive Dealers Association (AADA). “Renault Australia employs about 50 Groupe Renault says the decision to people in Australia yet here they are relinquish its Australian business and making decisions that affect a dealer appoint independent distributor Ateco network which collectively represents Group to represent the brand is part tens of millions of dollars in facilities of the brand's global restructure. and employs hundreds of Australians. “It is very disappointing that Renault It’s appalling that they don’t respect dealers heard about this announcement their dealers enough to bother in the media, AADA chief executive consulting with them and notifying them of their plans. JAMES VOORTMAN James Voortman says. “Dealers we have spoken to are in “In a true partnership there should be shock at this announcement and maximum transparency when major this power imbalance, but we are cannot understand how this can changes are being considered, but already receiving reports from dealers happen when they have existing too often dealers are kept in the dark that manufacturers are refusing to contractual agreements with Renault around important issues which are incorporate these principles into new that have years to run.” crucial to their financial viability. dealer agreements. “These dealers have contractual “The Senate Committee inquiring “After the demonstrated market agreements with Renault Australia and into the relationship between car failures that have occurred over the have invested huge sums of money manufacturers and car dealers in past 12 months and will continue to represent the brand and service Australia is holding its final day of to occur, it is clearer than ever Renault customers across Australia. For hearings. This inquiry has heard from that Australia needs to follow the dealers to be treated in this way, with a number of dealers about the power lead of other overseas nations and absolutely no prior notice, is disgraceful imbalance that exists between dealers adopt strong mandatory automotive and is yet another example of the and the manufacturers to which they franchising protections for dealers,” contempt that some manufacturers are franchised. Voortman says. have for their Dealers. “Unfortunately, the Government “This is no way for a large believes a voluntary set of principles multinational firm to treat small it released late last year will address 6 Australia JANUARY 2021
DEALERTALK REVISITING LIFE ON THE FAIRWAY Since his last appearance in the January 2019 issue of Autotalk, Fairway Motor Traders buyer Chris Christofi shares his experience of trading through the COVID-19 lockdown in Melbourne. F airway Motor Traders is a family- heavily modified are also holding their owned business based in Port value well, “ he says. Melbourne which has been trading “European classics such as Citroen or wholesale second-hand vehicles to car Rovers are not as popular. We sold dealerships for more than two decades. a very good looking Rover through According to Chris Christofi, Fairway Greys Online and although it was an Motor Traders is positioned as a interesting car it didn’t sell for as much service to the more than 60 dealers it as we expected. buys from and sells to. Three generations of the Christofi “If they’re losing money from their CHRIS CHRISTOFI family still work in the business, Chris, wholesale we can help, and it’s not just his father Steve, and his grandfather for cars, we do bikes, light commercials, Christofi says that mainstream brands Chris who comes in every day. and fleets,” Christofi says. such as Toyota, Ford, Hyundai and Kia “It all began with my grandfather who Trading during the restrictions of the are maintaining good residual values in started the business as a workshop COVID-19 lockdown in Melbourne meant the current used car market. with a car yard beside it, then my dad, working more remotely and a lot He says light commercials such as the having been the sole distributor for more reliance on using a smartphone Toyota Hilux and the Ford Ranger have Lada Australia until they folded, got according to Christofi. even stronger residual values in the into the business,” Christofi says. “We were able to buy and sell vehicles second hand market, as these tool of Fairway Motor Traders continues to and from country dealers, there was trade vehicles are in high demand from to thrive thanks to the network of a lot of click and collect business, and the trades and other users. customers which Chris and his father we did a lot more trading by phone “There is no doubt that JobKeeper Steve have built up and the company’s rather than in person,” Christofi says. stimulated the economy and people low-margin/high-turnover business “We were able to do enough trading have been able to save for the purchase model. to get us through. Turnover last year of big ticket items, there are people “We’ve always had competitors but was about 30% down on 2019 and looking to buy a second hand car to there are not many who operate as we supply of used cars has been slow, replace an even older vehicle. do. For example we offer no lot fees and while prices do fluctuate a little, “The next few months will be because we want meat on the bone of in general used car prices are staying interesting to see how the market every car our customers are buying,” strong. settles. I think sales in June and July Christofi says. “One consequence of the market is will be the true barometer of where “My grandfather loves to work, and that late model low mileage cars are the vehicle market settles. he still loves fixing cars if he can do commanding close to new car money. “The interest in classic cars has also it. We’ll then get the vehicles back to I’ve heard a story that the owner exploded, as people are looking to our shop, give them a tidy up, and of a two-year old LandCruiser with spend their discretionary income. then in the afternoons we’re usually 30,000km on the clock, took it back to “Classic Ford and Holden cars have sending those wholesale cars off to the dealer and his trade in price was become very desirable, and HSV and their new owners. the same as what he’d paid for the car. FPV models which have not been JANUARY 2021 Australia 7
NEWSTALK ANOTHER RECORD YEAR FINISH FOR USED- VEHICLE PRICES BY MICHAEL BRISSON A ustralian used-vehicle prices While popular new utes remained for a private ride in lieu of public experienced a year unlike any hard to obtain, the used-market transport having already purchased a before. Pushed by the COVID-19 supply remained depleted. Lease vehicle. Others may be anticipating pandemic, consumers rushed into contracts were pushed out due to the return to public transport as plans the market at the same time supply lockdowns, social distancing, and for vaccine distribution are rolled out. was restricted by slow production and lack of miles driven, limiting the With an end of the pandemic now reduced trade-ins. According to the used supply of younger vehicles. in sight, it does not make sense to Datium Insights-Moody’s Analytics These roadblocks caused transactions purchase a car you probably would Price Index, wholesale used-vehicle through Pickles, the largest auto not use until next winter. prices were up by 35% from where auction house in Australia, to end the Used-vehicle prices are expected to they ended 2019. This incredible jump year down 20% compared with 2019. have peaked across Australia in the in prices is made more improbable Additionally, new vehicle sales fourth quarter of 2020. because it happened as the nation were low coming into 2020, Wholesale prices are expected to endured numerous lockdown orders, making the availability of younger decrease by a seasonally adjusted devastating job losses, and the first vehicles harder to come by, a trend 3% in the first quarter of 2021 and an recession in a generation. exacerbated by the plunging sales in additional 1% in the second quarter. Used-vehicle prices in 2020 threw the early months of the lockdown. This will mark the first quarter-over- out relationships with traditional Depressed new-vehicle sales quarter drop in prices in the past two economic indicators such as the experienced a bounce-back to end years outside of the lockdown-driven unemployment rate and were driven 2020 in response to the astronomical drop in the second quarter of 2020. by untraditional supply and de- used-vehicle valuations. New-vehicle Risks to the forecast are weighted mand factors. Pandemic-induced sales experienced the best month towards the downside. A comparable changes to tastes and preferences in nearly two years in November. rise in used-vehicle prices has never caused people to shun public and Inspite of many households struggling been experienced in the Australian shared transportation such as air- economically, new car and ute sales market. A lack of precedent is driving planes and public transport. Apple are expected to remain elevated as considerable uncertainty about how mobility data show public transport supply returns and prices remain prices will wind down: slow and routes searched remain down 25% attractive compared with record prices steady or steep and sudden. from where they were towards the on the used market. start of 2020. If unneeded newly purchased The jump in used-vehicle prices vehicles come back to the market At the same time demand was has not merely been an Australian at the same time extended lease heightened, supply was being phenomenon. Across the globe, the contracts expire, and new-vehicle squeezed. New vehicle production, prices of used vehicles rose as a result supply is no longer constrained, which was shut down for weeks, has of the idiosyncrasies of the COVID-19 there will be significant downward reopened in fits and starts. This has global recession. In spite of disparities pressure on used-vehicle prices. caused many popular vehicles and in cultures and policy responses, In this case, the slow and steady trims to remain at arm’s length from used-vehicle valuations ended the forecast will underestimate the potential buyers, sending them to tumultuous year up in Europe and roughness of the road back to the used market. The most popular North America. used-vehicle prices in normal. vehicles across Australia remain utes/ the US ended the year up more than light trucks. This has caused the 13%, the highest year-over-year gain segment of larger vehicles to rise on record. faster than the market in general. Still, seasonally adjusted prices have Prices of light trucks/SUVs/utes have cooled in the US over the past couple risen at a 46% clip year over year, of months and the same trajectory is more than 40% faster than the expected in the Australian market. decreasingly desirable passenger car Demand for an additional vehicle has segment. likely dried up, with those looking 8 Australia JANUARY 2021
NEWSTALK KIA CELEBRATES 20-YEARS AT THE AUSSIE OPEN K ia celebrates its 20th anniversary the relationship and shared values that as the major partner of the exist between Kia and the Australian Australian Open in 2021. Open. It marked the occasion with the reveal “The growth and evolution that both Melbourne Park precinct this year to of Kia’s new logo at the Australian Kia and the Australian Open have bring its new brand evolution to life Open vehicle handover ceremony held undergone over the past 20 years is for not only tennis-goers but the wider at Grand Slam Oval – which features extraordinary. At a time when we have broadcast and digital audience. Kia Australia’s first electric vehicle, been faced with such unprecedented A first of its kind LED digital cube the Niro. challenges, we are entering our next display will be the focus for Kia’s Current world tennis players Dylan phase of growth and innovation as a Australian Open activation, the Alcott and Nick Kyrgios uncovered the brand,” he says. build consists of a 12-metre wide by new Kia logo as part of the ceremony, Australian Open tournament director 2.6-metre-tall screen and displays which saw Kia hand over the keys to Craig Tiley says the grand slam is proud Kia’s new EV vehicles for the first time the Australian Open for its 130-strong of its long-standing relationship with in Australia. fleet of cars. Kia. Titled ‘Kia-Morphia’, the LED Since 2002, Kia’s fleet of courtesy “Kia has helped drive the success of the digital cube installation is set to vehicles has to date accumulated Australian Open over the past 20 years, give audiences an immersive, 3D over six million kilometres and tens and we’re grateful for their on-going anamorphic illusion created to of thousands of journeys during the commitment to the tournament,” Tiley represent ‘Movement that Inspires’. Australian Open. says. Kia Australia general manager of The Kia Australian Open 2021 fleet The launch of the new Kia marketing Dean Norbiato says the shift comprises a mix of Sorento and Carnival logo celebrates its vision and in focus presents a unique opportunity models. For the first time yet, the Kia transformation for the future. The for Kia to secure more engagement and AO fleet also includes a collection of Kia new logo unveils a new brand interaction from tennis fans and the Niro Hybrid electric vehicles. direction and slogan ‘Movement that public across the Australian Open. Kia Australia Chief Executive Officer Inspires.’ James Cho says the milestone 20th Kia has adapted its on-ground anniversary represents the strength of presence at Grand Slam Oval in the THE EASIEST, FASTEST, With direct linking to vehicle stock, the Auto360° app enables your & MOST ECONOMICAL dealership to create and upload still images to your website and across all the advertising destinations your vehicles are listed on! WAY TO ACHIEVE PROFESSIONAL Our smart frames allow you to take control of your photography VEHICLE and make the car the star with an app that provides all the PHOTOGRAPHY. intuitive steps you need to take vehicle photography like a pro. 360° images Video Vehicle integration Discover many more features at dealersolutions.com.au/vehicle-photography-auto360 JANUARY 2021 Australia 9
DEALERTALK FOUR DIGITAL ADVERTISING CHANNELS YOUR DEALERSHIP MUST USE IN 2021 I n 2020, Internet activity reached pay-per-click (PPC) basis – no paying an all-time high in Australia per lead here. during plenty of downtime at When should you use Google Ads? home due to obvious reasons. For • Jump to the top of Google searches dealerships and consumers, this also meant that car buying moved to a • Increase website traffic and direct much more digital experience. Now enquiries BY BRADLEY AYRES while things are gradually getting GOOGLE DISPLAY ADS SENIOR DIGITAL STRATEGIST back to normal, the consumer DEALER SOLUTIONS | DIGIPURPLE Think about your commute to work behaviour has changed forever and and all the billboards and outdoor ads digital is at the core every car buyers’ you see. How many do you remember? relevant customers who are either journey. One, maybe two? For those couple we looking for cars on Google or are Whether you’ve been utilising remember, there’s hundreds that we retargeted to on Facebook. The best digital advertising for a while or are just don’t take notice of. With all the thing about Automated Inventory just starting to include it into your content that we’re subjected to, to Ads is that rather than send them to dealership’s marketing strategy, grab the attention, and hold it, you third-party websites where you then you’ll know it’s an often complex need to reach your target audience pay for the lead, traffic is sent directly and confusing world to navigate. with a relevant message. Traditional to the vehicle details page on your With all the different digital channels advertising channels have limitations website. on offer, it’s difficult to figure out in their targeting but that’s where When should you use Automated where to invest your advertising digital excels. Inventory Advertising? dollars. So, to help you on your With Google Display Ads, reaching • Increase eyeballs on your inventory journey, here’s our picks of the top your target market flips the concept • Reduce your cost-per-lead four digital advertising channels to of traditional advertising on its head. boost sales for your dealership in 2021! Google Display Ads allow you to • Download our free guide GOOGLE ADS advertise on websites that are relevant As I have run out of space to explain to your dealership, reach customers the fourth channel, I invite you to Let’s set the scene; a woman is in the based on their personal interests, or download this Free Guide where market for a new Mazda CX-5 and is target their age, gender and location. you will learn more about the three ready to book a test drive at her local You can even reach people who are channels that I mentioned here and dealership, which just so happens to currently looking to buy a car or have discover channel #4, which when be your dealership. She goes to Google visited your website previously. Plus, using it together with the other three to search for “2018 Mazda CX-5” in similar to Google Ads you can pay- channels, create a winning strategy her area and sees an ad for another per-click or cost-per-impression for your dealership, allowing you to Mazda dealership in the area and (when people see your ads). move forward and gain that valuable books a test drive. If you had been When should you use Google Display competitive advantage. using Google Ads, this could have been easily avoided. Ads? DOWNLOAD YOUR FREE GUIDE HERE • Build brand awareness cost- or send me a message at Bradley. Google Ads (formally Google AdWords) effectively Ayres@dealersolutions.com.au for is one of the most popular forms of an informal chat on how Digital digital advertising, so I’m sure you • Re-engage with customers Advertising can help you achieve your would have heard about it but here’s AUTOMATED INVENTORY 2021 dealership goals. a quick overview just in case. Google ADVERTISING Ads uses targeted keywords or specific Automated Inventory Ads are searches that trigger your ads on dynamically created ads that Google, the world’s biggest search are generated directly from your engine. These ads will look almost dealership’s actual inventory. These identical to regular Google listings. ads can run across both Facebook However they’re a quick way to get carousels or Google Ads and reach yourself to the top of the page on a 10 Australia JANUARY 2021
NEWSTALK MEANINGFUL INDUSTRY-LED CHANGE NEEDED IN POLICY WORK FAIR DATA ACCESS FOR ALL for manufacturers and their dealer The recent release of draft legislation network. to mandate access to vehicle service REGISTRATION RE-THINK and repair information in Australia When motorists receive their vehicle is unprecedented, and an exciting registration bill, they’ll probably find opportunity for the industry. they’re charged the same as the person But there’s work to be done. down the road. That’s great, some might think. But what if one owner’s BY GEOFF GWILYM Some see this issue as a dealer vehicle is lighter, more fuel efficient, or CEO, VICTORIAN AUTOMOBILE CHAMBER OF versus independent repairer battle. COMMERCE It’s not. This is an issue for vehicle emits less pollution than ‘that’ vehicle manufacturers. It is they who must down the road. Would they still feel the same? meaning government incentives should provide technical data to all sectors of come with warning stickers on them. the automotive industry, not dealers. I’m all for equality, but in Victoria at least, the registration authorities view Incentive programmes are often Currently, vehicle service and repair a motorcycle as a motorcycle, a car as designed for good use – to move information is often not made available a car, and a truck as a truck. That’s people from aging technologies to by vehicle manufacturers to aftermarket simply not fair. Some motorcycles use newer ones or to use less energy, for repairers. This causes consumer rights less petrol than others, some cars emit example. However, seldom is much and fair-trading issues and lessens less pollution than others, and some thought given to the long-term effects genuine choice for motorists. vehicles weigh much less than others. on business once the programme ends. It’s only right that motorists have safe, One-size-fits-all approaches are History has shown many dangers well maintained vehicles and that usually organised for the benefit associated with incentivising relatively repair businesses have the information of government departments, not stable markets. For every opportunistic required to deliver on that expectation. the motorists who pay their wages. pop-up business that profits and Accounting for 54% of automotive moves on, there are legitimate So, it’s easy to imagine bureaucrats businesses, the repair and maintenance operators left ‘in’ the market that find developing pricing based on basic sector is very important to Australia’s themselves on the downside of the categories – motorcycle, car, truck. economy – employing 385,500 people programme. Surely, we can be more sophisticated and contributing approximately $37 than that. Take the pink batts scandal from a few billion in GDP per annum. But to Here’s a thought – why not base years ago. Legitimate operators were continue providing quality service vehicle registration on other, more there before the Rudd government to motorists it’s crucial equal access meaningful metrics? Like a vehicle’s incentive programme was announced to accurate repair and maintenance fuel consumption (and the type of fuel and they remained in the aftermath. information is available. it uses, including alternative power But life was never the same. The Federal Government must also Meanwhile, opportunistic operators ran sources such as electricity), its carbon recognise that a ‘mandated scheme’ with the money, possibly to pop-up emissions, and its weight (because without penalties for non-compliance elsewhere at the next announcement large SUVs wear roads down much more will not work in the real world. of yet another government funded quickly than a compact sedan). A genuine scheme would mean programme. Scooters and motorcycles cause less independent repairers have access Incentives can work if carefully road congestion and ease parking to the same technical information managed. However, care needs to conditions, as do smaller cars and made available to authorised be taken in assessing the potential commercials. And digging up less fossil dealers and manufacturer-preferred elimination of local businesses pitted fuel and emitting less pollution into repairer networks. It would include against incentivised service providers the atmosphere isn’t a bad idea either. environmental, safety and security- who have moved onto the next honey related data – ensuring motorists have A sliding registration scheme could see pot. access to competitive, convenient, the sticker price on some vehicles come down. That’s good for dealers and The Victorian Government’s cash- safety-focused service and repair consumers. for-clunkers scheme is the latest in information for the life of their motor a long line of incentive programmes vehicle. It will also incentivise vehicle owners that need clear thought and industry Manufacturers invest heavily in creating to ‘go green’ and think about the consultation before the fine print is their products and industry believes necessity of driving solo to work in released later this year. they should be allowed to reap the oversized vehicles. Why wouldn’t Australia’s roads authorities want that? I support any efforts to get motorists rewards of this investment. Industry out of older vehicles and into safer new acknowledges such information INCENTIVISE ME! ones, but don’t leave legitimate car should be made available at a fair It doesn’t matter whether it’s pink dealers and vehicle recycling businesses and reasonable rate – which would batts, LPG conversions, or electric behind at the expense of pop-up or mean an additional income stream car subsidies – many of these well- backyard operators. JANUARY 2021 Australia 11
NEWSTALK THERE’S A NEW KID ON THE CLASSIFIEDS BLOCK C artopia officially launched its recognised many of the frustrations strategy, involving online search and new vehicle sales site on January for dealerships promoting their stock social media advertising, as well as 7, 2021. This is really an exciting through traditional car buying websites. sponsorships and radio advertising. milestone says the Credit One Group Through Cartopia, the goal has been to This strategy will produce rapid growth which created the new website that create an alternative and change the in Cartopia usership, meaning more was in development for several months way to pay and to advertise stock. Australians seeing dealer listings on the before going live. For a limited time dealerships can website. The new Cartopia website features currently have stock advertised on the So what’s the pricing difference? new and used vehicles, access to low Cartopia website FREE of charge. There will be a very affordable monthly rate finance, car news and reviews This allows dealers to trial the site and subscription fee and rather than a pay and an easy to navigate search reach a nationwide audience of car per lead model, there will be an agreed function. buyers without incurring the usual fees fee for every successful sale originated Since being established in 1999, Credit and costs associated with car buying via the Cartopia platform. One has developed strong relationships websites. To get on board as a Cartopia dealer – with dealerships throughout Australia After only being live for just over a contact your local Credit One rep on and helped thousands of car buyers month, the site has exceeded all 1300 696 392 (MyNewCar) or email: secure finance on their vehicle expectations with a high number info@cartopia.com.au. purchases. of unique buyer visits to Cartopia. The new website can be viewed at So why create another classified Foundation dealers reporting strong cartopia.com.au. vehicle sales site? enquiry and successful sales. After working closely with dealerships Over the coming months, Cartopia over many years, Credit One has will be pursuing an aggressive growth FCAI WELCOMES FUTURE FUELS STRATEGY ANNOUNCEMENT T he Federal Chamber of Automotive than $100 billion every year in research Industries (FCAI) has welcomed and development to design and build the announcement on Future the low and zero-emission vehicles of Fuels Strategy by Minister for Energy the future. and Emissions Reduction Angus Taylor. “This research continues to present us It says it shows the Government with a vast range of options – from desire to let the market determine highly efficient internal combustion the uptake of new technology while engines, through hybrids to battery or supporting its growth through plug-in electric and hydrogen fuel cell. investment in infrastructure and the The Government is wise to acknowledge removal of barriers that discourage that the future directions include this vehicle technology development and range of technologies. adoption. “Governments should choose targets FCAI chief executive Tony Weber says – not technology. The market tells us TONY WEBER that continued development of zero that these advanced drive technologies and low emission vehicles by global are accepted in Australia if they are fit “We encourage the Federal Government manufacturers coupled with the for purpose and affordable,” Weber to work cooperatively with State market demand led by private and says. and Territory Governments to ensure business buyers at affordable prices He also says the discussion paper all Australians can have confidence and operating costs will be the drivers commentary about the role of in consistent development of towards zero carbon emissions. Government in the development of infrastructure and policy settings that “The FCAI will consider the critical supporting infrastructure was support the adoption of new zero and Government’s position and respond a positive message to the market. low emission technology. formally to the discussion process,” “Governments have a critical role to “This is an important time for unity, Weber says. play in the development and roll-out clarity, planning and delivery across “It is very significant that the Minister of appropriate infrastructure to support the entire country rather than is placing the focus on a mix of the growth in market demand for new poorly considered tax grabs by State technologies rather than taxation technologies. Access to world-class Governments on electric and hydrogen to lead the transition. Globally, our fuel quality remains a missing link in vehicles,” Weber says. member companies are taking a lead this story. in emissions reduction and invest more 12 Australia JANUARY 2021
Sell more cars. Reach more buyers. The Cartopia website has officially launched! Developed by the Credit One Group, Cartopia is Australia’s newest car buying experience. With thousands of Australian car buyers visiting the website every week, dealerships around the country are excited to be selling more cars on Cartopia. Take advantage of this unique and exciting opportunity and benefit from lower fees and greater visibility and our only pay on success model. Call us or enquire online to get started with Cartopia. www.cartopia.com.au | 1300 273 348 sellmorecars@cartopia.com.au info@cartopia.com.au ® JANUARY 2021 Australia 13
NEWSTALK MANAGING MULTIPLE COMMUNICATION CHANNELS ON ONE PLATFORM P odium is an interaction your reviews, and that they management platform prioritise reviews above personal that enables dealerships recommendations, loyalty, and to personally manage customer traditional marketing. communications through text and “As an example, a new car buyer is instant message. From starting looking for a Mazda 3 in a competitive conversations, to closing deals, taking metro area, and there are 10 payments and asking for Google dealerships nearby selling the exact reviews, personalised messaging is same car. The buyer pulls out their the latest revolution in customer phone and Googles ‘Best Mazda dealer experience. near me.’ The dealership at the top The platform integrates with of the results with 1500+ reviews and websites such as CarSales, Facebook a near-perfect star rating is going and Google to deliver seamless to attract their attention first. If the EDWARD TAPLEY communication underpinning the reviews are current and mention staff customer journey from the initial by name, the choice becomes obvious. “By allowing the customer to connect online touchpoints to the eventual directly with the dealership sales “Turning eyes online into genuine showroom visit, all through their team via text message, we eliminate conversations is the next challenge, preferred communication channel, the endless games of phone tag, and third-party chat solutions or such as text messaging. voicemails and emails that only chatbots don’t make sense. It’s provide friction and cause delay. Podium senior sales executive frustrating for the buyer and creates Speed in starting a conversation with Ed Tapley says that the use of challenges for sales teams in restarting the customer is absolutely critical in smartphones in consumer searches the conversation through another improving conversions because if you has disrupted how consumers find, comms channel. give your competition time they may evaluate and interact with their local You would never have a robot be have the conversation first. We know retailers and particularly new and the first point of contact when that 90% of all text messages are used vehicle dealers. someone walks into your showroom, read within three minutes of being More importantly he notes that the and with customers now starting received. It’s the most effective way to old-fashioned word-of-mouth referral their journey online, why should start the conversation today. has now been usurped by online your online storefronts be treated “There is still a big gap between Google reviews and star ratings, any differently? Podium routes this how dealerships communicate and which are so visible when a person is conversation to the buyer’s phone how buyers prefer to be contacted. searching for details about a product and text messaging, delivering Research by J.D. Power shows that or service. a flexible and personal customer more than 49% of Generation Y want “Everyone is looking online for a five experience. to be contacted by dealerships via star experience, as well as the very “We’ve got to move beyond text but in reality, dealership uptake best deal and a trustworthy brand, capturing leads and focus on starting of text is languishing at about 11%, so but how can they find that and be conversations with the intending there is huge untapped potential for reassured they are making the right buyer immediately. Podium enables dealers. decision?” Tapley asks. this through Google, Facebook, “With today's consumer, text “Car dealers are realising the Instagram, CarSales, and dealer messaging is such a powerful tool to power of positive Google reviews websites. underpin the customer journey from and showing up online in front of “We know that the average buyer will first touches online to final sale and potential buyers. It can be a huge contact two to three dealerships when beyond." advantage in creating enquiry and they are shopping online for a new car closing deals. and it’s likely they will purchase from “We know 84% of Australian the first dealership that responds to consumers are influenced by their enquiry. 14 Australia JANUARY 2021
NEWSTALK VOLKSWAGEN AND AUDI MERGE AUSTRALIAN OPERATIONS A udi Australia has announced that a market where all auto brands are it will join its affiliated brands importers, no national sales company in the national sales company will have the breadth of offering nor Volkswagen Group Australia (VGA). the sheer product strength of VGA. The merger is subject to final "From a Fabia city car all the way approval by the parent companies in to Audi's R8 supercar with every Germany, and locally by the Foreign passenger car and SUV segment Investment Review Board. between and a dominant light It unites Volkswagen, Audi, Volkswagen commercial vehicle arm, Volkswagen Commercial Vehicles and the VW- Group Australia will be class-leading in owned Czech brand Skoda in a single all aspects of the automotive market in PAUL SANSOM Australian entity, however the dealer which it competes," he says. networks will operate as per existing Audi Australia managing director Paul agreements with the brands. Sansom says that the merger would Volkswagen Group Australia managing have clear benefits both for Audi and director Michael Bartsch who was VGA. appointed to the role in 2018 will now "Audi Australia has enjoyed enormous lead the expanded group. success over the last 15 years and Audi Australia will continue to be lead the consolidation of its place in the by managing director Paul Sansom who Volkswagen Group here begins the next was appointed to the role in 2017. exciting chapter," Sansom says. Volkswagen Commercial Vehicles "As a prestige brand, Audi has its own director Ryan Davies will continue distinct identity in VGA and remains MICHEAL IRMER in his role which he assumed in the Group's technological spearhead. January 2019, and the Skoda brand will Vorsprung durch Technik means continue to be directed by Michael progress through technology and Audi Irmer as he has done since 2013. is set to continue its rich history of innovation by taking a leading role in Audi Australia (established in 1997) future mobility." and VGA (2001) have previously traded as separate NSCs. The companies, "Audi will be the brand that leads which shared functions such as IT VGA's push into electric vehicles," and procurement, had for some time Bartsch says examined other areas for combining "As such, VGA will be positioned most recourses culminating in the decision advantageously to dominate what will to merge as per practice in most in time become a common form of markets where multiple Group brands personal mobility. MICHAEL BARTSCH are sold. "Eventually each group brand will have Bartsch says that the combined group separate EV ranges that reflect the Work is advanced on the new VGA would be a force in the Australian diversity and price positioning of their national headquarters in and around passenger vehicle market. conventional showrooms. Yet, crucially, Audi's South Dowling Street premises the brands retain their entirely distinct in inner-Sydney Zetland. "Unification fortifies the position of these Group brands," Bartsch says. "In identities and customer sets," he says. JANUARY 2021 Australia 15
NEWSTALK GM LAUNCHES REWINDING HOLDEN SOCIAL MEDIA CAMPAIGN G eneral Motors has launched a social media campaign to pay tribute to the Holden brand and remind current owners that it continues to offer parts and service support across Australia. Created by the AJF agency, the Rewinding Roads website combines the smarts of Google Maps with the photographic skills of everyday Australians. It will remain live for the rest of 2021 as a gallery for all of Australia to enjoy. “It was always our intention to recognise the important contribution Holden has made in this country,” GM Australia and New Zealand managing director Marc Ebolo says. “This website is a simple way that Holden family and friends can come together to celebrate this iconic Australian brand. “With Holden continuing to service vehicles and provide parts to its many customers in Australia, we wanted to make sure this didn’t feel like an ending. “Just as Holden drivers can keep using and enjoying their vehicles for years to come, we hope that this site can be enjoyed by all Australians, whether they are uploading their favourite photos or just browsing the galleries of Holdens all over the country. “We’re excited to be launching such Keep your customers happy and keep your dealership or workshop a tribute to Holden and a partnership running smoothly by using messaging. Podium saves you from with Google and RMIT,” Ebolo says. constant phone calls and keeps every customer interaction in “We wanted to create an opportunity one clean inbox. for all Australians to share their Holden ownership over the years. And thanks to the team at Google, who provided access to their Google Maps platform, we have made it easy for Aussies to share their Holdens with Australia,“ AJF founding partner ECD Adam Francis says. “We would also like to thank the RMIT students who are helping AJF with this project. “And finally, we’d like to thank all the talented people at Holden that we’ve shared a journey with for more than 11 years. “We will always be appreciative of the many marketers and dealers with whom we formed great relationships with along the way,” Francis says. Website link: rewindingholden.com.au Visit try.podium.com/auto to get started Video link: https://youtu.be/ AecnWyfFqsc 16 Australia JANUARY 2021
NEWSTALK NEW ZEALAND IMPLEMENTS CLEAN CAR IMPORT STANDARD N ew Zealand prime minister raising concerns that the plan goes too MICHAEL WOOD Jacinda Ardern has confirmed a fast. new average emissions standards “While we believe the fuel economy for light vehicles which has received standard is necessary, the speed at mixed reactions from the new and used which we must reach the average target vehicle industry as well as the New of 105 grams of CO2 per km is the most Zealand Automobile Association and aggressive and severe in the world,” lobby group Drive Electric. chief executive David Crawford says. The move is likely to have as bigger “No other country has ever had to face impact on the availability of vehicles a 40% rate of reduction in five years for New Zealand buyers as in the late that we now must meet. We urge the 1980s when the government allowed Government to amend the target date used vehicles (grey imports) into the to 2030.” DAVID CRAWFORD country mainly from Japan, Singapore, “Contrary to the views of Government, and the UK. the 2025 target date does not allow The ‘clean car import standard’, will time for model development, vehicle require new and used vehicle importers sourcing arrangements and does not to move towards a target of average recognise that for many distributors emissions of 102grams for cars and in New Zealand their model choice is SUVs, and 132g for Utes, vans and larger tied to the Australian market. With no 4X4 vehicles by 2025. The overall target similar policy required in Australia, our is 105g. market, which represents just 0.018% Currently the average vehicle in New of new vehicle production in any one Zealand has CO2 emissions of around year, is too small for manufactures to 171 grams per kilometre (g/km). In NZ develop models just for us.” DAVID VINSEN cars and SUVs alone average 161 g/km, “We also urge the rules to be the compared to 105 g/km in Europe. In same for both new and used imported 2017, the most efficient vehicle models vehicles. Giving used imported vehicles on the market had, on average, 21% softer penalties will lead to an increase higher emissions than their counterpart in older, less safe vehicles entering New models in the United Kingdom. Zealand.” New Zealand is only one of two VIRTUE SIGNALLING SAYS USED countries in the OECD without a vehicle IMPORT BODY CO2 standard, the other nation is The body for used vehicle importers Russia (Australia’s vehicle industry has in New Zealand, VIA, says the vehicle implemented its own standard). The NEERAJ LALA emissions standard as ‘nothing short of first target of 105g set for 2025 was virtue signalling. already achieved by Japan in 2014 and by Europe in 2020. On average, New Chief executive David Vinsen says the Zealanders pay 65% more in annual strategies biggest impact to the local vehicle fuel costs than people in the market will be consumers paying more European Union, even though Europe’s for the same cars they drive now. petrol prices are higher. “The biggest change is New Zealander’s Recording will begin in 2022, with will end up paying more for the same charges for missing the target from vehicles they drive now,” he says. “If 2023. Used vehicle importers will they were really serious about cutting have lower penalties than new car carbon they would put a carbon tax on importers. hydrocarbon fuels, but they are not.” MARK STOCKDALE “The Import Standard will prevent up to “There is an international trend 3 million tonnes of emissions by 2040, towards these sorts of changes because mean more climate-friendly cars are transport is seen as being relatively low “We are yet to see the detail of the available, and will give families average hanging fruit.” draft legislation, but there is no doubt lifetime fuel savings of nearly $7,000 Vinsen has yet to see specific details this will materially affect the shape of per vehicle,” Transport minister Michael of what the final regulation will look New Zealand’s fleet over time.” Wood says. like, but notes VIA has been part of “Our role is to try to assist government Although supportive, the Motor the development of the plan. It will in making sure it is effective and able Industry Association of New Zealand is continue to work with the government to be implemented.” despite its concerns. to page 18... JANUARY 2021 Australia 17
NEWSTALK ...from page 17 He acknowledges the import trade has “We understand the intentions and motor industry to devise an access to the hybrid-friendly Japanese behind it and our members want action plan to reduce transport market, but notes there is domestic and to see more low-emissions vehicles emissions and also improve the safety other international market demand for available here but the risk is that this of the fleet. In addition to emissions those vehicles. target could simply result in higher standards and biofuels, this could also “There is a limited number of electric prices for new cars that still don’t investigate scrappage schemes and vehicles and low emissions vehicles,” meet the emissions standard. That other incentives such as depreciation he says. “There is an opportunity there could even result in people holding allowances and fringe benefit taxes. for hybrids, but there is demand for onto their older, higher emissions car TOYOTA NEW ZEALAND WELCOMES those as well.” for longer.” EMISSIONS POLICY On the topic of why used importers A move that is welcomed by the AA Toyota New Zealand (TNZ) chief have – as AutoTalk and the MIA is the announcement to investigate executive Neeraj Lala says the brand understand it – a lower penalty rate, a biofuels mandate that could make is committed to reducing the carbon Vinsen says that is because new vehicle fuels sold at the pump become lower- footprint across the full life of its distributors have better access to emitting. product lines, including manufacturing, electric and low emissions stock. “The emissions standards focus on distribution and tail pipe emissions. EV LOBBY GROUP CALLS FOR MORE the approximately 300,000 vehicles “To transition to a resilient, zero- entering the fleet every year, but we carbon economy we need a range of Mark Gilbert, chair of Drive Electric also need to reduce the emissions from initiatives from both manufacturers says, “The standards being proposed the existing fleet of some 4.6 million and government. Toyota is playing for 2025 have already been met in other vehicles. Biofuels are one way to do its role to deliver increasingly lower comparable markets, like the EU and that, especially second-generation emitting vehicles. The introduction Japan, and must be achievable here.” biofuels which are fully compatible of a new Clean Car Import Standard “The standard is a useful tool in that it with any motor vehicle,” Stockdale is an encouraging move from the asks importers to look at the portfolio says. Government,” he says. of vehicles they are importing, which Stockdale says the AA is disappointed TNZ has a target to reduce tailpipe should increase low emissions choice that the revised emissions targets emissions to 152g CO2/km and 178g CO2/ across a range of vehicle types and developed by an industry working km for Toyota and Lexus respectively by price points. With more EVs coming into group in conjunction with the Ministry 2030. It has already achieved the Lexus New Zealand, this also increases the of Transport have not been adopted. target (currently 151.4g CO2/km). second-hand market over time. “This proposed the same target, “However, to reduce further to 105g per “That said, such a standard is really but for 2028, which would give the km is certainly a tough ask. But we are just a first step towards managing a car industry enough time to source prepared to work in partnership with transition away from fossil fuel vehicles vehicles for the New Zealand market. the Government to achieve a transition and towards no emissions vehicles.” “As it is the proposed targets are the to a low carbon vehicle fleet.” “To meet New Zealand’s legislated most stringent of any country in the Toyota has been working with the climate ambitions, to keep warming world, and the timeframe is just too Motor Industry Association (MIA) for within 1.5 degrees celsius, our analysis short.” several months on a lower emitting shows we need to aim for at least 250,000 EVs on the roads by 2025, and “Everyone who owns a petrol or diesel vehicle standard. Lala says the industry for this trend to continue through to motor vehicle is already collectively is not ignoring the issue and is working 2030. contributing 8c per litre for a collective co-operatively to meet new global $420m a year to offset transport standards and develop new low or zero “Firstly, we should look at announcing emissions through the ETS. Right now emitting automotive technologies such a date by which we end the none of this money is actually being as hybrid, pure electric and hydrogen importation of fossil fuel vehicles into targeted at reducing emissions, and fuel cells. New Zealand, entirely. This has been the AA thinks it should be. Within Lala supported the stance of the MIA done in many other markets around a few years, that fund will rise to which believes the 2025 deadline is the world, including the United $800m a year, and this money must too aggressive, is not aligned with Kingdom. be used to help establish a viable most countries and not achievable “Policies that need to be considered second-generation biofuels industry, as decisions on new vehicle products include incentives, adjustments to and to fund other initiatives to reduce and volumes imported into New fringe benefit taxes and depreciation, transport emissions and incentivise Zealand are largely made by off-shore and investment to ensure we are ready the uptake of low-emissions vehicles,” management. for more at-home charging and public Stockdale says. charging,” Gilbert says Hybrid sales by Toyota increased from The AA also supports the development 1636 in 2017 to 12,210 in 2020, NZ AUTOMOBILE ASSOCIATION and introduction of a feebate scheme leading to a falling emissions profile QUESTIONS TIMEFRAME which would complement an emissions for the overall Toyota and Lexus While supportive of the government’s standard. “Other countries have both model range. More hybrid and plug- move, the NZAA is also concerned an emissions standard and a feebate in hybrid models will be launched in that the proposed targets may not be scheme, and their experience shows New Zealand this year by Toyota and possible within the timeframe. that both work to reduce emissions its premium brand, Lexus, including “The proposed emissions target for from new vehicles entering the fleet,” the first local offering of a pure 2025 is an aspirational target that may Stockdale says. electric car, the Lexus UX 300e. not be achievable,” NZAA spokesperson The AA also wants a broader fleet Mark Stockdale says. strategy developed by the government 18 Australia JANUARY 2021
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