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THE AIRPORT
OPERATOR
THE OFFICIAL MAGAZINE OF THE AIRPORT OPERATORS ASSOCIATION
Features
BUILDING CAPACITY TRANSFORMATION WAVE
Heathrow Gatwick
SMARTER MANAGEMENT TIME-LAPSE FILM MARKS
Biggin Hill AIRPORT MILESTONE
Newcastle International
ONE VISION
SPRING 2015 London Luton
MARTIJN KOUDIJS PETE COLLINS PETE BARNFIELD MARK GILBERT
AIRPORT NEEDS ENGINEERING SYSTEM DESIGN BAGGAGE IT
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Introduction to the Airport Operator
THE AIRPORT
OPERATOR
THE OFFICIAL MAGAZINE OF THE AIRPORT OPERATORS ASSOCIATION
then Secretary of State for Transport,
Philip Hammond, suggested that our
industry was ‘lightly taxed’, despite UK
Air Passenger Duty being the highest
AIRPORT OPERATORS ASSOCIATION air tax of its kind in the world. At the
same time the major Opposition party
Ed Anderson was embarking upon a total review of
Chairman
its aviation policy, including two policy
Darren Caplan U-turns by 2012. In short, our industry
Chief Executive was on the back foot.
Rebecca Roberts-Hughes Much has changed for the better
Policy Director
since then. There is now widespread
Tim Alderslade recognition of the economic benefits
Public Affairs & PR Director of aviation and the importance to
Can I welcome
the UK of international connectivity;
Roger Koukkoullis there have been welcome APD cuts
Operations & Safety Director
readers to the first
in last year’s Budget and Autumn
Patricia Page Statement, with the longest-haul APD
edition of the
Executive Assistant & Office Manager bands abolished, and APD on children
being phased out altogether; and
Leonie Martin
new-look Airport
the work of the Sustainable Aviation
Accounts
coalition has a very healthy profile
Operator, which is
AIRPORT OPERATORS and has strong support from policy
ASSOCIATION makers. At the same time, the level of
3 Birdcage Walk,
published to coincide
engagement between the AOA and
London SW1H 9JJ
United Kingdom policy makers, regulators and other
with our Annual
stakeholders has increased many-fold.
T: +44 (0)20 7799 3171
Dinner at the
E: info@aoa.org.uk The challenge now facing the industry
F: +44 (0)20 7340 0999 is to make sure that, whatever the
W: www.aoa.org.uk
Grosvenor House
outcome of this year’s General Election,
there are no steps backwards and that,
Hotel in London.
on the contrary, we are able to build
on the positive platform that has been
Gary Mason
Editor established. That means the industry
presenting some very clear, united,
At the time of writing there are messages to the incoming Government
THE AIRPORT OPERATOR just over two months until the and ensuring that the momentum
MAGAZINE IS PRODUCED BY General Election. Commentators are towards a positive policy and fiscal
WITHIN DESIGN describing its outcome as one of the framework for aviation continues at a
most difficult to predict. For us at the pace. You can be assured that the AOA
AOA, this is a time to reflect on how will be campaigning hard on behalf of
the airport sector is positioned with all our members to this end over the
Will Hambling policy makers compared with 2010. coming period.
Director
Overall, there is no doubt that we In the meantime, we thank all our AOA
Ruxandra Radulescu
Publication Manager have made good progress but we Airports, Corporate Partners, and
need to remember that that progress Gold, Silver and Associate Members
Leo Collina followed on from some significant for their support for the Association.
Senior Designer steps backwards five years ago. I, and the whole AOA team, hope all
After the last election, we had an readers enjoy the new look and feel
WITHIN DESIGN
Somerset House incoming Coalition Government of the Airport Operator; and I hope
Strand, London which seemed unconvinced about to see as many of you as possible at
WC2R 1LA the benefits that our industry brings our Annual Dinner, which I am
United Kingdom
to the UK economy; it seemed sure will once again be a most
T: +44 (0)20 7845 5863 unaware of the steps that aviation enjoyable occasion.
E: will@withindesign.co.uk had been taking to actively embrace
W: www.withindesign.co.uk the environmental agenda; and the Ed Anderson, AOA Chairman
THE AOA IS PLEASED TO WORK
WITH ITS CORPORATE PARTNERS, AND
GOLD AND SILVER MEMBERS
Corporate Partners
Gold
Silver
WWW.AOA.ORG.UK
WITHIN DESIGN
ARE DELIGHTED TO
BE ON BOARD
FIRST CLASS CONSULTANCY IN
DIGITAL, BRAND, FILM
AND LIVE EVENT
We at Within Design are Part of our work for The AOA We welcome any opportunity to
delighted to be producing is to give you, the members, meet with you and discuss how
The AOA Annual Conference, more opportunity to talk about we can help you make the most
Exhibition and this new look the amazing things you do. As a of your communications.
AOA Operator Magazine. fully integrated Design Agency
Adding the AOA to a client list we are well placed to achieve Will Hambling
of top global corporate clients this, whether online, in print, Director
has been the best possible on screen or at your live event.
start to 2015. We are really Our services cover Digital, Within Design Ltd
looking forward to working Brand, Film and Live Event, +44 (0)20 7845 5869
with the biggest and best in all underpinned with first will@withindesign.co.uk
the Aviation sector. class consultancy.
www.withindesign.co.uk
6
BUILDING
CAPACITY
A ground breaking capacity management system is paying
dividends at Heathrow which operates close to 100 per cent
capacity all year round. Gary Mason reports
E
arlier this year, it was amount of operational data in what solutions in place ahead of time,
announced that Vietnam air traffic control company NATS is is extremely valuable.
Airlines will be moving its calling Strategic Airport Capacity
operation to Heathrow in March. Management (ACM). NATS have brought together experts
The move has been made possible from across industry to create
because of the creation of a new pair BUSY AIRPORTS - BIG CHALLENGES Strategic ACM - which combines the
of slots at Heathrow. Busy airports face a number of power of data analytics and advanced
challenges in delivering a consistent simulations - to put the airport in
New slots at Heathrow are famously and quality service, and whenever control. The analytical components
rare and can be traded for millions demand and capacity become out that make up the toolset can be
of pounds, so given it is already of balance problems can arise. These easily developed in a bespoke fashion
the busiest two-runway airport in problems can manifest themselves for different airports, meaning any
the world, operating close to 100% in many different guises; increased number of problems and constraints
capacity on a daily basis, how did delays, lost revenues, poor passenger can be understood and tackled.
space for new slots emerge? experience and subdued growth
are just some of the possible Jon Proudlove, who is the NATS
The answer lies in combining consequences. So the ability to General Manager for air traffic
advanced modelling techniques with proactively identify future problems services at Heathrow airport, who
the ability to make sense of a huge or constraints, in order to put is the first customer for the new
WWW.AOA.ORG.UK
7
capability, said: “The airfield operation The toolset itself provides the and more accurate information we
is always busy here, and there are airport’s analysts online access to two have access to, the better decisions
countless factors which can affect main areas; the ability to make use we can make. What ACM allows us
the performance of the airfield at any of a variety of simulation tools and to do is make robust, consistent
given time.” These factors can range access to a large historical dataset. and quick business decisions about
from the way that the scheduled This provides them with the ability to detailed and complex problems.”
traffic arrives at the airport, and run “what if?” simulations to assess
the local weather conditions, to the effects of changing the traffic, Direct comparisons can be made
infrastructure constraints like the infrastructure, weather or operational to the current airport operation in
numbers of available stands and environment, to understand the order to understand and quantify
taxiway closures. overall impact it will have on the the likely benefits of any proposed
airfield. It also allows them to learn operational change, or a combined
SMOOTH RUNNING from past performance through programme of initiatives. “This is vital
The ability to identify and quantify analysis of key airfield metrics, when considering long-term strategic
potential benefits to the operation in which have been derived from large investments, to ensure that future
any of these areas is absolutely vital historical data sets. efforts are focused on achieving the
to the smooth running of Heathrow, maximum benefit for both the airport
or any airport, and the Strategic ACM Derek Provan, Airside Director at and the passenger,” Provan added.
capability is designed to do just that. Heathrow Airport, said: “The better
THE AIRPORT OPERATOR SPRING 2015
8
ANALYTICAL SUPPORT question they’re trying to answer. AIRSPACE CHANGES
Analytical support from NATS Once completed, the system For example, as different airspace
Analytics’ simulation and data will present a series of outputs changes are introduced in the
experts is also a fundamental showing the results from their future, the affect that they will have
part of the capability, working requested simulation, for example on the airfield can be accurately
collaboratively with Heathrow in airfield delays, which they can then modelled and understood. Similarly,
order to provide additional context compare to any other previously run modifications to the taxiway or stand
or exploration where required. simulation saved in the simulation infrastructure – like the opening of
This has been provided as part library. Depending on the detail of Terminal 2 in 2014 – can be simulated
of the Strategic ACM contract the simulation they’ve run – and in order to quantify the likely affect
with Heathrow, enabling them to within Strategic ACM there are three to the ground operation. And as
utilise the wealth of knowledge different tools available – different future schedules become available,
and expertise within NATS, on performance metrics will be output they too can be quickly analysed in a
top of the toolset itself. As well as displaying the results appropriate for consistent and comparable manner,
providing an on-going framework each analysis. so that an optimal version can be
for knowledge sharing with the agreed by all stakeholders.
airport, it has also resulted in more “The tool is web based which helps
targeted capacity and performance make it future proof” said Jon Derek Provan commented: “Whilst
monitoring activities with a variety Proudlove. “As the challenges faced the toolset has only been available
of stakeholders at the airfield. by the airport change over time, for a few months, it has already
so can the analytical components, provided significant benefit to the
Once logged n to the Strategic ensuring that the focus is always on airport. Value from the new analytical
ACM platform, a user can run a new the relevant questions being asked capability has already been realised in
simulation, by making a series of at the time.” several different areas, as well
choices about what they want to as the new long haul slots for
analyse, based upon the specific Vietnam Airlines.”
WWW.AOA.ORG.UK
9
For instance, the new tool has also programme of developments, ranging even the most constrained of airports,
enabled a complete revamp of the from small taxiway closures to large and when we consider the capacity
Runway Scheduling Limits process; building projects. Being able to constraints that exist elsewhere,
the speed of one of the three quantify the impact of these on the particularly in the Middle East and
simulation tools allows changes to day-to-day operation ahead of time Asia, this is an exciting prospect.
the schedule to be assessed within is hugely beneficial, to ensure that
seconds, rather than days and weeks, works are planned and carried out
as was the case in the past. This has in optimal order. Through Strategic
meant that potential improvements ACM it is straight-forward to review
to next season’s schedule can now be all future developments both
reviewed and implemented at several independently and together, in order
different times of the year, around the to guarantee minimal impact on the
IATA scheduling timeline, providing airside operation There are sure to be
benefit to the airport, airlines and more examples too of how the new
passengers alike. toolset is benefiting the airport over
the coming months.
IMPACT DEVELOPMENT
Another area that is set to benefit As a web based service, the Strategic
from the new capability is the ACM capability is something that
group responsible for the on-going can be integrated relatively easily
infrastructure improvements planned into any other airport around the
at the airfield. Like any major hub world. It has already been proven to
airport Heathrow has a long-term improve capacity management at
THE AIRPORT OPERATOR SPRING 2015
10
SIGHT RESTORING
FLYING EYE HOSPITAL
RECEIVES AWARD
A OA charity partners Orbis have
gained accreditation for their
flying eye hospital from the American
The teaching facility on board the
DC-10 features an operating theatre,
lecture theatre and pre and post-op
Orbis Flying Eye Hospital Medical
Director, Dr Ahmed Gomaa said:
“Earning the AAAASFI accreditation
Association for Accreditation of spaces. To earn its accreditation the means we are providing patients
Ambulatory Surgery Facilities FEH passed inspection of hundreds of around the world with the best
(AAAASFI). This prestigious award is important criteria concerning patient care possible in line with
the result of the charity’s dedication safety. This is the same criteria used international standards.”
to providing world class eye services to evaluate first class outpatient
in the field of ophthalmology facilities in the United States and For Orbis, there is no shortage of
throughout the developing world. across the world. people to help. More than 285 million
people around the world are visually
The Orbis Flying Eye Hospital AAAASFI President, Dr Ronald impaired with 80% suffering from a
(FEH) is a unique combination of Iverson, said: “The decision by Orbis preventable or curable condition. It’s
ophthalmic, teaching and aviation, to pursue accreditation cannot be estimated that 90% of this figure live
which provides training to doctors overstated. It speaks volumes about in developing countries with limited
and nurses across the world in areas the organisation’s commitment access to health care.
of need. By improving skills, Orbis to medical and clinical excellence
can enable local eye care teams to on board. This is an important AOA has donated £76,000 since 2006.
reach more people struggling with achievement for the Orbis Flying Eye This money could buy the equivalent
preventable blinding conditions within Hospital and AAAASFI is pleased of 1,900 cataract kits in Zambia, just
in their community. to endorse Orbis’s performance in one of the countries in which Orbis
patient safety and quality.” operates. Each of these can be used for
WWW.AOA.ORG.UK11
five operations therefore THREE TOP PRIZES FOR CHARITY
restoring sight and hope RAFFLE AT AOA DINNER
to thousands of people.
Every year, the AOA supports Orbis by Darren Caplan, chief executive of the
Since its maiden programme in holding a raffle at its Annual Dinner. Orbis AOA said: “This year for the first time
1982, the Flying Eye Hospital has continues to run a Flying Eye Hospital the AOA has not one, but three fantastic
visited 92 countries and helped which carries out operations for blind prizes, to raise funds for this deserving
Orbis to train over 325,000 medical peoples in a number of developing countries cause. Attendees to the AOA Dinner are
professionals and change the lives around the world and the charity relies on asked to dig deep to support Orbis’s work
of millions of people worldwide. fundraising to enable its operations. At this – and we wish you good luck in the
www.orbis.org.uk year’s dinner the prizes are: raffle draw!
To find out more contact: • British Airways, 2 x Club Class We of course thank British Airways,
Jaymie Duke via tickets, anywhere on the network Emirates and Virgin Atlantic for their
j.duke@orbis.org.uk • Emirates, 2 x Business Class tickets tremendous generosity in donating these
to Dubai prizes. It really is appreciated by both
• Virgin Atlantic, 2 x APD-paid Orbis and the AOA.”
tickets to New York
If you can’t attend the AOA Dinner but would like to donate to Orbis please
contact Patricia Page at PatriciaPage@aoa.org.uk or 020 7799 3171
THE AIRPORT OPERATOR SPRING 201512
SMARTER
MANAGEMENT
With SMS Phase 2 compliance increasingly
an important factor for airports, those responsible for managing
airport operations may need to look at overhauling their
management system approaches or risk being left behind.
Gary Mason reports from Biggin Hill
WWW.AOA.ORG.UK13
I
t’s a concern that affects airports There also needs to be analysis of Curtis says: “We saw that the steps
of all sizes – and a challenge that KPIs to analyse trends and isolate we should take for SMS Phase 2
has been successfully taken on risks, among many more activities. compliance gave us the perfect
by Will Curtis, Managing Director of That can create quite a demand on opportunity to change how we
Biggin Hill Airport. airport management, not to mention manage everything at the airport to
considerable paperwork that would boost efficiency and transparency
Curtis has overseen the deployment prove a serious challenge to manage.
of an entirely new way of managing The upgrade saw Biggin Hill deploy
the famous and historic Greater Curtis says: “SMS Phase 2 requires Centrik for Airports, a cloud-based
London airport, allowing the former extremely comprehensive organisation operations management system
RAF Battle of Britain base to become and communication across the developed by aviation support
one of the first in the country to entire operation. That could create a business Total AOC. The software is
achieve SMS Phase 2 compliance. substantial administrative burden – web-based and can be accessed on
That new methodology has also taken but successfully handling that burden any device without needing additional
the airport well beyond just SMS can also then streamline the rest of software or a connection to a VPN –
compliance and has transformed the your operations, if you select the r including smartphones and tablets
airport’s management at every single ight solution.” while offline.
level, from document control, to
training, to workflows and much more, As a result, while Biggin Hill initially That has helped give Biggin Hill a key
perfectly preparing it for the future. started to look at simply upgrading its advantage – it is the first airport in
safety management system, the team the UK where visiting flight crews can
ACHIEVING COMPLIANCE quickly realised that the process could file into the Biggin Hill SMS System
SMS Phase 2 compliance involves incorporate an upgrade of the entire when they are logging onto the WiFi
greater transparency of operations operational management system. from the airport. Curtis says: “This has
and requires airports to effectively That would mean it wouldn’t be just truly created a live, effective SMS with
use reporting systems and involve safety that could be boosted and external input, allowing for effective
personnel across the operation, while made more transparent, but the entire trending and mitigation.”
integrating third-party providers. management system.
THE AIRPORT OPERATOR SPRING 201514
MORE THAN JUST SAFETY as a business to develop our internal Centrik changes that. You can file a
MANAGEMENT systems, procedures and processes, report from the device in your hand
However, an airport has numerous to the extent that now we are so it’s never been easier.”
operations beyond just SMS beginning to close a lot of the gaps
compliance that need managing – we discovered that existed before Curtis says that having a feedback
from health and safety for diverse we installed the system. We monitor loop is crucial for any airport looking
operations such as restaurants, our management meetings and apply to adopt a safety management
parking and the fire service, to major actions using Centrik, so it’s really system that allows the achievement
administrative tasks such as quality become a central tool for us.” of SMS Phase 2 compliance. He says:
audits, risk assessment and ensuring “Everybody has taken to our new
staff training is up-to-date. Because the system is cloud-based system well because it’s very easy
with a clearly traceable path of to use, and they are seeing feedback
Curtis says: “The larger, more diverse actions, many of the barriers that loops from reports that they make.
and dislocated in terms or large area typically discourage personnel from People are more inclined to use a
of operation a business is - like an filing safety reports are removed. system when they can actually see
airport - the more a centralised tool Julian Tubb, Director, Total AOC, what the output of that system is and
like this is useful.” says: “Every airport is familiar with how it affects their working life.”
the idea that reports may not be
The system contains a variety of properly filed because paper forms Biggin Hill’s proactive approach
modules, including compliance, or stationery aren’t immediately means it now has been taken beyond
safety, risk, meetings, training, available, or that some minor safety, simple compliance and into the realm
workflows and documents. Curtis hazard, incident or quality of service of best practice. With all operational
says: “Centrik is a central business infractions simply don’t get reported personnel, management and third-
tool for us. The output of the safety because the staff can’t see if any party contractors having access
management system has helped us meaningful action has been taken. to the safety management system,
WWW.AOA.ORG.UK15
actively using it and able to follow which means that the workload
progress, the airport now meets three involved in facilitating those
of the markers considered by the CAA audits is much, much less than
as showcasing excellence and best it was previously.”
practice, making Biggin Hill a leader in
the sector, not only being one of the Curtis concludes: “We’ve been on a
first to achieve compliance, but also major journey as we seek to reach
going above and beyond. SMS Phase 2 compliance. As a result,
we’ve revolutionised our entire
The airport has further benefited management system and we are
from the cloud-based solution confident that Biggin Hill is ready
because it can use Centrik to to meet what ever challenges the
share data with the CAA, and even industry throws at us for years
operators, making quality audits a to come.”
quick and simple process.
Curtis says: “Some of our larger Julian Tubb, Director, Total AOC
operators do ask quite regularly to
perform audits on our supply chain
and on our service chain. Using
Centrik, they can effectively ‘menu
pick’ from our own internal audits
THE AIRPORT OPERATOR SPRING 201516
ONE
VISION
As the clamour for a new runway in the
South East reaches fever pitch, Nick Barton,
CEO of London Luton Airport, argues that
there is more to building capacity than adding
morespace and concrete
WWW.AOA.ORG.UK17
“
We are barely a quarter of the use the spare capacity we already services that go direct to London’s
way through 2015, but it is have much more efficiently. To meet most impressive station, St Pancras
clear that these are heady days passenger demand ahead of any new International, before continuing
for the aviation sector. runway being built, we must address on to Farringdon, City Thameslink,
existing capacity constraints. Blackfriars and London Bridge.
The airline market is strong and highly Journey times are as short as 21
competitive. Demand for air travel is At London Luton we are looking to minutes and St Pancras is the largest
growing as the UK economy reasserts do exactly that. We are investing underground interchange, as well
itself. As a result, all UK airports are over £100million to transform the as home to National Rail, HS1 and
seeing record numbers of passengers. Airport. Our redevelopment work Eurostar services.
In 2014, London’s five airports served will grow capacity by 50% to 18
almost 145 million passengers, 30 million passengers per year within the Improving rail connectivity is
million more than second placed New existing site footprint. therefore vital to unlock spare
York. LLA alone marked a record year capacity at LLA, and we are already
with 10.5 million passengers, which has Through our plans we want to meet making significant progress. We
continued with an 11.3% year-on-year the growing demand from our have been working closely with new
increase in passengers in January. enviable catchment area of business franchise operator Govia Thameslink
and leisure travellers across the South Railway (GTR) and recently signed a
The clamour around the possibility of East and Midlands. We understand major new partnership agreement to
a new runway in the South East has that to drive this growth, we need to improve the current service.
reached fever pitch. However, a new unlock the potential for the Airport to
runway is only half the story. be a strategic transport hub. Under the agreement, from December
2015 Govia trains will operate services
The reality is that there is much more LLA is less than 30 miles from the throughout the night, with at least
to increasing capacity than simply West End, closer than Gatwick or two trains per hour. This will help
building more space. We need to Stansted. It benefits from mainline rail passengers arrive in time for early
“Political consensus
will still be difficult
to achieve. It is likely
to take at least two
decades before any
new runway becomes
operational.”
THE AIRPORT OPERATOR SPRING 201518
Nick Barton, CEO of London Luton Airport
departures and get home quickly and that the new franchise agreement, achieve. It is likely to take at least
easily after late arrivals. which is due to be in place by two decades before any new runway
Summer 2017, could deliver four becomes operational.
In addition, from September 2015 fast trains per hour. Even better, it
Oyster Cards will also become valid could lead to the introduction of By contrast, integrated transport
between London and the Airport, an “Express Service” that will truly infrastructure planning across the
dramatically improving the customer legitimatise rail as a viable means of road, rail and airport sectors can
experience. There will also be transport for airport passengers. deliver an equally significant boost
improved regional connectivity to to capacity, but in a much shorter
the Airport from the introduction of This coordinated approach, working timeframe. LLA proves that a focus on
new transfers across the Thameslink, closely with multiple partners, transport connectivity and efficient
Southern & Great Northern (TSGN) does not grab the headlines like use of facilities is vital to ensure that
franchise area. a new runway would. But they demand for air travel is met until
are potentially just as effective at London’s seventh runway is built.”
Thanks to the partnership, we are increasing capacity. At LLA, by
expecting an extra three million improving our infrastructure and
passengers per year to travel to LLA accessibility we have seen airline
by rail by 2021. The agreement is demand grow dramatically. We will
very welcome and demonstrates the welcome three new airline partners in
close working relationship that we 2015, including La Compagnie who
have built with the Department for will connect London Luton with New
Transport and Govia. But it is only a York on their all business class service
first step. from April. Our established carriers
will fly to 12 new destinations in 2015.
We are also proactively talking to
Government about the provisions of The verdict of the Airport’s
the new East Midlands Trains (EMT) Commission is keenly awaited. The
franchise. By submitting a technical final decision will be welcomed by
review and business case through the some; decried by others. Political
consultation process, the hope is consensus will still be difficult to
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TRANSFORMATION
WAVE
Stewart Wingate, CEO of London Gatwick
Airport, outlines his vision for the future and
how a new £1billion investment plan will
transform the airport in the coming years
WWW.AOA.ORG.UK21
S
tewart Wingate is London created more space and retail choice. we now fly to more destinations than
Gatwick Airport’s CEO and its Our recent growth has also been any other UK airport. The airport is
most high profile advocate. He fuelled by new European business currently on the wave of 23 successive
is keen to promote the transformation routes. We now serve 47 of the 50 top months of passenger growth and the
of the airport, and its ambitions business destinations in Europe and last six months were the busiest in
to grow. around one in five passengers now Gatwick’s history.
travel through Gatwick on business.
“Gatwick is changing. For our We are also seeing continued growth A large chunk of the further £1 billion
passengers it is a very exciting time in long-haul flights including the investment will go towards significant
ahead. Having already spent over £1 Middle East and game-changing new improvements for a completely
billion since 2009, we unveiled plans low-cost services to New York transformed North Terminal. Gatwick
in December for a fresh new £1billion and LA. is expected to reach nearly 41
investment which coincided with the million passengers within the next
celebration of our 5th birthday under Nearly 40 new and refreshed stores three years, and the North Terminal
independent ownership. This fresh have been added to our South will accommodate the majority of
injection of investment highlights our Terminal including names such traffic growth. As part of this, we
intent to transform and enhance the as Snow + Rock, Zara, Aspinal of plan to also invest £30million to
experience for our passengers. London, Cath Kidston and Ernest create a world-leading new security
Jones, and more than 15 restaurants area which will be opening in the
Since entering separate ownership have opened including another North Terminal in 2016. Tests of new
in late 2009, we have been able to airport first with the Jamie Oliver features such as reconfigured lanes
compete with Heathrow, Stansted portfolio of Jamie’s Italian, Jamie’s and floor way finding resulted in
and other major European airports for Bakery, Union Jacks Bar, Nandos, double the through put of passengers
airlines and passengers for the first Comptoir Libanais and Jamie’s and best ever service scores. The
time and this is paying off. Coffee lounge. development will halve passenger
transaction times and mean Gatwick
In 2009 we extended our South Gatwick has attracted six million more can process 500 passengers per hour
Terminal departure lounge which passengers in the last five years and in the North Terminal…”
THE AIRPORT OPERATOR SPRING 201522
Wingate is keen to talk about wider lounge within the North Terminal, with to roll out over the next few years
developments in the North Terminal, the creation of 30,000 square feet of bolster the airport’s case for a second
“We are also set to create a brand new retail space which will include a runway, arguing that expansion at
new North Terminal check-in area new World Duty Free for 2017. This Gatwick can deliver the economic
between late this year and early will match our South Terminal which benefits and extra capacity the UK
2016, featuring the world’s largest was the world’s largest Duty Free needs at an environmental cost it
self-service bag drop zone which store when it opened in 2012.” can afford.
will virtually eliminate queues and
increase peak check-in capacity from Wingate argues that Gatwick is He says, “Gatwick expansion will also
3,000 to 4,350 passengers per hour. changing for the better and that the deliver more competition between
fresh £1billion investment that he airports serving London and the
Investment in upgrades to outlines is a signal of his intent to UK, as well as greater competition
our North Terminal border zone will become London’s airport of choice. within airlines, offering passengers
also see the addition of 15 state- He says that Gatwick’s success more choice and helping keep
of-the-art new e-gates, as well as shows what can be achieved when airfares lower. The decision will be
replacements of lifts, escalators and competition is allowed to thrive, announced later this year and, if
technology infrastructure. helping standards to rise and fares to Gatwick is chosen, our new runway
fall. He says that it is an exciting time would be operational by 2025.
We have also dedicated £21 million to for Gatwick and its passengers; and Gatwick is increasingly becoming
create a world class new departure that the major investment planned the smart choice for UK business.
WWW.AOA.ORG.UK23
Following recent research Gatwick Wingate enthuses that the Gatwick
revealed a new wave of business proposals create approximately
traveller who favour value for money 120,000 jobs and concludes by saying
and efficient service over anything that “Building a second runway
else, dubbed the ‘Suited Savers’. The at Gatwick is the best and right
research highlighted that two-thirds choice for passengers and for British
of business travellers choose low business, the environment and the
fare airlines for short-haul travel and economy.”
over half are now willing to consider
low-cost long haul options too. The
introduction of a second runway
will help Gatwick meet this growing
demand for low cost efficient travel
and will allow the airport to continue
to provide excellent customer
service and deliver a modern, world
class airport designed to make the
passenger journey simple Stewart Wingate, CEO of London Gatwick
and efficient.”
THE AIRPORT OPERATOR SPRING 201524
AIRPORT MARKS
MILESTONE WITH
TIME-LAPSE FILM
Newcastle International Airport
is marking its 80th anniversary with a new
corporate video which was produced using
time-lapse photography.
WWW.AOA.ORG.UK25
T
he film, Your Airport in more. The film is a collection of over “Later in the summer we look
Motion, created by Jack 15,000 photographs. forward to the opening of our new
Fisher, premiered at the departure lounge. The facility marks
Tyneside Cinema and is available on Film producer Jack Fisher, said: a £14 million investment from the
the airport’s social media channels “Time-lapse photography is the airport and our business partners
and website. perfect medium to capture the and will greatly benefit customers.
many moving parts of an airport, New brands will join the offering
The film gives viewers a behind the so I was naturally attracted to the in the terminal and improve the
scenes view of daily life at the region’s project when it was first suggested. passenger experience.
largest airport which saw 4.6 million I think it was great the band Jungle
passengers in 2014. allowed us to use the track Time and I To watch the video visit one of the
just really hope people enjoy the film.” airport’s social media channels
Time-lapse photography involves
taking a series of stills which are then The airport will mark its 80th birthday YouTube
merged together to make a on 26 July this year. David Laws, Chief www.youtube.com/user/NCLairport
film sequence. The process spanned a Executive at Newcastle International
number of months and offers Airport, said: “We’re also looking Vimeo
a perspective compared to forward to two very special events in www.vimeo.com/nclairport
conventional filmmaking. addition to the anniversary activity, in
May this year we launch our first ever Facebook
Footage includes flight arrivals and transatlantic service to New York with www.facebook.com/nclairport
take offs, the boarding process, check United Airlines. The summer service
in, travellers passing through the starts on 23 May and will run until Instagram
terminal and departure lounge and 7 September. www.instagram.com/nclairport
THE AIRPORT OPERATOR SPRING 201526
1920s 1930s 1940s
Newcastle Aero Club was founded Newcastle Airport was opened on 26 The airport was requisitioned as an
in 1925 with the establishment of an July 1935 by Secretary of State for Air, auxiliary wartime base for the RAF
airfield in Cramlington to the north of Sir Phillip Cunliffe-Lister. The airport during the Second World War. When
Newcastle. When Newcastle Airport cost £35,000 to build and consisted it was handed back in 1946 it had a
opened in Woolsington ten years later, of a grass runway, clubhouse, hanger, new wooden air traffic control tower
the Aero Club relocated to its current workshops and a garage. that was built on stilts and supported
site. It boasts the enviable record of by sections of railway lines.
being the oldest flying club in The first scheduled service calling
the country. at Newcastle Airport was a flight
between Croydon and Perth,
Scotland, operated by North Eastern
Airways using an 8-seater Airspeed
Envoy aircraft.
1950s 1960s 1970s
Former RAF pilot Jim Denyer was A new North East Regional Airport In 1978 the Government designated
appointed the Aero Club’s chief flying Committee was formed in April Newcastle Airport Category B status
instructor in the summer of 1951. Just 1963, paving the way for major which meant it became a regional
a year later in 1952, he was appointed development. The new Committee, international airport with a mandate
Airport Commandant, then Manager, comprising the local authorities to provide short and medium-haul
establishing himself as the driving of Newcastle, Gateshead, South scheduled international services.
force behind the development of the Shields, Northumberland, Durham,
airport until his retirement in August Tynemouth and Sunderland, shifted By November 1978, a visionary
1989 after an incredible 37 years the fundamental nature of the airport, expansion plan had been drawn
in charge. making it a springboard for up, with a 4,000 sq m terminal
regional development. expansion as its centrepiece. It
In 1952 Hunting Air Transport featured a new passenger pier and
commenced flying to Bovingdon in Construction of a new terminal an airside departure lounge. The £8m
London. Further routes were soon was completed in 1966. On February development attracted £2m support
added - to Dublin, Amsterdam 17, 1967, Prime Minister Harold from the European Community.
and Dusseldorf. Wilson officially opened the new
terminal building. In the 1970s the arrival of jet
The 1950s saw the start of package aircraft triggered major expansion in
holidays, with ‘exotic’ trips to Isle of The 1960s saw a boom in foreign the package holiday market. The
Man, Isle of Wight and Channel Islands sunshine holidays, especially to Spain. first wide-bodied jumbo jet landed
becoming available from Newcastle Within six years passenger figures had from America with a party of 380
Airport. By 1954, scheduled services doubled to 700,000 per year. people onboard.
totalled some 35 per week, and
passenger numbers reached
5,500 a year.
WWW.AOA.ORG.UK27
1980s 1990s
In 1980 the airport reached the In 1991 Nexus constructed an Whilst the number of passengers
milestone of 1 million passengers extension to the Metro system linking on both domestic and international
travelling from Newcastle in a year. Newcastle International Airport to scheduled routes had continued to
The new expansion plans were the city and beyond, dramatically show steady growth, the increase in
completed, delivering improved improving rail access to the airport. charter holiday traffic was astounding,
check-in, lounges, catering and duty up 43 per cent in 1992/93 compared
free facilities. A new parallel taxiway In 1991/92, while some airports in the with the previous year. By 1993,
was constructed to speed aircraft Midlands and the south of England passenger figures had hit 2 million.
turnaround times and greatly simplify recorded traffic losses of more
ground manoeuvres. than 20 per cent in the wake of the Based on a turnover of £25.6 million
Gulf War and recession at home, Newcastle Airport was now ranked as
Jim Denyer retired in 1989 and Newcastle Airport was busy recording the 117th largest company in the North
his role was filled by Trevor Went. an impressive rise in traffic to a new East and 39th based on profit.
Under Trevor Went’s stewardship, record of 1.67 million passengers
the airport placed considerable per year. An extended and improved terminal
emphasis on expanding its network building was opened on May 26, 1994
of scheduled routes, both domestic by the Princess Royal.
and international. Towards the end of
the decade passenger numbers had
reached 1.6 million a year.
2000s
By 2000, passenger figures had A new state-of-the-art £8 million 2012 saw the completion of a £3.2
reached 3 million per year. A major air traffic control tower was opened million terminal development,
£27 million terminal extension to in September 2007 by Rt Hon Nick creating an additional 5,242 sq ft
double the size of the check-in Brown MP and the president of of security search accommodation.
hall was officially opened by Prime Emirates Airline, Tim Clark. At 45 The enhanced area will be equipped
Minister Tony Blair in October 2000. metres tall, the Emirates Air Traffic with the latest in security screening
Control Tower is over twice the height technology to ensure that the
On May 4, 2001 the seven local of the Angel of the North. customers pass though this stage
authority shareholders sold 49 per of their journey as swiftly and
cent of the shares in the Airport On November 8, 2007 Dave Laws comfortably as possible.
Company to Copenhagen Airports, was appointed as the airport’s chief
paving the way for an unprecedented executive. Dave has worked at the In October 2012 Copenhagen Airports
period of growth and development airport since 1978, starting his career sold its stake in Newcastle Airport to
which would transform Newcastle as a fire officer then working his way AMP Capital of Australia.
into one of Europe’s most successful through many areas of the business
regional airports. including health and safety, personnel, In 2014 Newcastle Airport started a
passenger services, aeronautical major £14 million development of its
Newcastle International secured its relations and commercial. departure lounge. Works are set to be
first ever scheduled long-haul route completed in summer 2015.
with Emirates Airline, flying daily In July 2008, Newcastle International
direct from Newcastle to Dubai and acquired Samson Aviation Services Ltd, In 2015 the airport will welcome its
opening up onward connections the private aviation business located first ever transatlantic service with
to over 50 destinations. The route on the south side of the airport site. United Airlines to Newark Liberty
launched on September 1, 2007 The deal formed part of Newcastle International Airport.
and quickly became Emirates’ best International’s wider plans to redevelop
performing new route in the UK. the entire south side of the airport,
including the expansion of Newcastle
College’s Aviation Academy.
THE AIRPORT OPERATOR SPRING 201528
AOA ANNOUNCES
JOINT CONFERENCE
PARTNERSHIP IN “VITAL
YEAR FOR AVIATION”
The AOA’s Annual Conference will for the first
time be held in association with aviation trade
bodies, BAR UK, BATA and RAeS.
T
he new event partnership for and the Airports Commission due aviation; and this conference will
what is traditionally the main to report soon after, this will be a once again show our sector working
aviation conference of the year, great opportunity for our industry to together as we address UK policy
is in response to a particularly unique unite and set out its stall to the new after the general election.”
time for UK aviation. The conference Government. It will take place on the
takes place on 23-24 November at 23-24 November, with a high calibre Royal Aeronautical Society Chief
the Hilton Metropole Hotel, Marble speaker line-up.” Executive Simon Luxmoore said:
Arch, London. “RAeS members have always been
BAR-UK Chief Executive Dale Keller involved in global and UK aviation
Delegates and exhibitors at the event said: “We support this initiative to and aerospace issues. So we are
will gain an unrivalled understanding bring together one of the UK’s most very enthusiastic about partnering
of the issues facing aviation and important sectors and raise the profile with airports and airlines on this
aerospace both in the UK and of aviation in the UK. The voice of conference, for what should be a
overseas in the coming years. the international airline community fascinating event debating the issues
is crucial to the debate about the UK of the day.”
AOA Chief Executive Darren maintaining its leading role in global
Caplan said: “We are very pleased aviation, and this conference will hear
to announce that for the Annual from leading figures right across the
Conference this autumn, the AOA is aviation sector in what is sure to be an
linking up with BAR UK, BATA and interesting and highly informative
the Royal Aeronautical Society to two days”
host what we think will be the one
of the best UK aviation conferences BATA Chief Executive Nathan
ever. Given we are bringing together Stower said: “It is great to be
airports, airlines and aerospace involved with The UK Aviation
for the first time, it will be branded Conference. We already work closely
the ‘UK Aviation Conference 2015’. with other trade bodies on issues
With a general election due in May such as aviation tax and sustainable
WWW.AOA.ORG.UK29
THE VOICE OF UK AIRPORTS
IN ASSOCIATION WITH
The Voice of UK Airlines
THE AIRPORT OPERATOR SPRING 201530
GET NOTICED,
EXHIBIT WITH
THE AOA
23-24 November 2015 at The Hilton Metropole, London
John Humphrys, AOA Conference Chai, 2014
WWW.AOA.ORG.UK31
BOOK
THE BENEFITS OF EXHIBITING SHELL SCHEME INCLUDES
Your brand will be on show throughout Fascia sign
the entire conference as we place our Power supply
exhibitors in the same room as our Two passes to the Conference
NOW.
plenary sessions. Two invitations to the Awards dinner
WHO WILL ATTEND 3m x 2m £3,300
3m x 3m £3,900
Around 300 senior figures in the CONTACT WILL HAMBLING
UK Aviation sector and associated AT WITHIN DESIGN
6m x 2m £5,000
industries. You too will receive access +44 (0)20 7845 5869
as part of your package. WILL@WITHINDESIGN.CO.UK
GETTING DELEGATES TO VISIT 6m x 3m £7,500 Availability is on a strict first come first
Space only POA
We serve all refreshments and main served basis and stands have been
meals around our exhibitors with secured already.
networking tables increasing footfall
to your stand.
Plan correct at date of publication. Amendments can be made and
we welcome requests for space only of non-uniform sized stands
THE AIRPORT OPERATOR SPRING 201532
From around the sector…
NEW ROLE AT
WILSON JAMES
Wilson James has made key changes to existing VIP service offering. The VIP
its operational management team recently. service has evolved since its beginnings
Dee Thomas has taken on the role of in 2009, steadily moving from an average
Head of Aviation & Specialist Services, of 25 movements per day to its current
moving from her previous position as rate of over 50. It has recently expanded
Specialist Services Manager which saw with the appointment of a number of new
her develop the company’s services at highly specialist airside drivers taking the
Heathrow Airport including the RGSC team to an impressive 60 strong, delivering
(Rapid Goods Screening Centre), services such as VIP transportation,
Childrens’ Play Areas, VIP Services and onward travel and baggage collection.
Queue Measurement.
Going forward Dee will be focussing on
Dee’s role now involves overall passenger services, improving experience
management of Wilson James’ wider and adding value to Wilson James’ airport
account group including Heathrow, proposition, whilst building strong
Luton, Gatwick and Newcastle airports relationships with airport operators across
as well as a number of others. A key part the UK. Dee Thomas Head of Aviation & Specialist Services
of this will be enhancing the company’s
integrated solutions
Wilson James delivers integrated logistics; security and specialist services tailored to
the aviation environment and have earned a reputation for outstanding quality.
We offer integrated packages and a range of
individual and value added services that
• Security & screening
step of the supply chain.
• Logistics & support services
• Welfare & waste management
• Car park & bussing
• VIP services
Find out more at www.wilsonjames.co.ukrpsgroup.com/uk
Aviation
Combining market leading
planning and environmental
expertise with innovative designs
to meet the complex demands
of the Aviation sector.
Our Aviation team support clients
across the globe, providing a multi-
disciplinary service including:
Planning Engineering
Architecture Due Diligence
Environmental Masterplanning
Contact Kate Wvendth
T: +44 (0) 1636 605 700
E: kate.wvendth@rpsgroup.com
LJLA CELEBRATE START
OF FLYBE’S BELFAST CITY
AIRPORT SERVICE
Liverpool John Lennon Airport (LJLA) check-in this morning, was welcomed Mark Povall, Director of Air Service
celebrated the start of Flybe’s brand new and presented with a bottle of champagne Development for Liverpool John Lennon
route between Liverpool John Lennon courtesy of the Airport and complimentary Airport, added: “This is the first new route
Airport and Belfast City Airport. flights from Flybe. Jordan, an aviation of the year for the airport and it was great
enthusiast, booked to travel so that he to be able to welcome the first passengers
Passengers have the choice of up to could be on the first flight. on the service today. We’re delighted
three flights a day with the first departing to see the growth of Flybe’s business
from Liverpool at 08:25 and the last flight Managers at LJLA believe this new route from here and will continue to look at
returning from Belfast City at 19:15. There could generate an additional 50,000 further opportunities for Flybe to serve
is one return flight on both Saturday and departing passengers per year through the the Liverpool City Region, at what is an
Sunday. The summer schedule, which Airport. Belfast has a well-established exciting time for the airline, ourselves and
begins on 29th March, will see the Business and Financial Services sector the Liverpool City Region.”
addition of a fourth return flight each and the new service is expected to be
weekday and an extra rotation particularly popular with the region’s Above (L to R) Flybe Cabin Crew member
on Saturdays. business passengers, who can now fly direct Stacy Allen, with Jordan, LJLA’s Mark Povall
from Liverpool to Belfast City Airport and and Stella Patterson also a member of Flybe
To mark the inaugural flight, Jordan be in the City’s business district just 10 Cabin Crew
Morgan who was the first passenger to minutes after leaving the airport.
THE AIRPORT OPERATOR SPRING 201534
From around the sector…
DHL WIN AWARD FOR
GATWICK CONSOLIDATION
CENTRE
DHL has marked the first year of its DHL worked closely with concessionaires to Simon Duggan, Senior Logistics
10-year contract with Gatwick Airport tailor the solution to individual supply chain Manager at Gatwick commented: “We
by winning the airport’s prestigious 2014 requirements, ensuring cost neutrality as a are delighted the DHL team has won
Supplier Value Award, beating more than minimum whilst delivering an improved the Gatwick Airport’s Supplier Award in
650 other organisations. The company service Since the partnership began, this year’s Value category. In a relatively
has also been recognised by the Airline concessionaire participation in the final short period of time, Gatwick and DHL
Operators Association (AOA), scooping mile service has increased from 35% to 87% have improved efficiency and displayed
the Best Business Partner Award 2014. and, despite the huge increase in uptake, effective and collaborative use of gain
customer satisfaction has also increased, with share mechanisms and proactively pursued
Passenger numbers at Gatwick have passenger satisfaction up five per cent. future opportunities to benefit both
continued to rise, creating greater Gatwick and DHL.”
demand for goods and services - which By providing concessionaires with the
in turn required more deliveries into option of a single drop-off location, goods Reduction in vehicles travelling
the Airport. To ensure the airport are consolidated and delivered in one go. airside, cutting carbon emissions
infrastructure could accommodate this This has cut the number of vehicles going
growth, and to offer a more flexible airside bringing substantial benefits to 106% increase in stores serviced for
solution for airport stakeholders, Gatwick through improved Health & final mile between Q4 2013 & Q1 2014
Gatwick and DHL worked together Safety and reduced carbon emissions.
to develop a new,4,366 sq. m (47,000 Passenger satisfaction increased
sq.ft) Consolidation Centre and inbound The system provides the flexibility to by 5%
service to provide storage, airport security support Gatwick’s target of increasing
screening and final mile delivery for goods passenger numbers to 40 million by 2018 Concessionary take-up jumps from
inbound to concessionaires. Branded and ensures passengers are serviced by the 35% to 87%
‘Gatwick Direct’, the new service began in 450+ partners in a way that is efficient and
November 2013. profitable for all parties.
WWW.AOA.ORG.UKWANDERLUST
AWARD
Newcastle Airport came out on to
top at the 2015 Wanderlust Magazine
Travel Awards, winning the gong for
Top UK Airport.
The magazine caters for adventurous
travellers who want fresh and authentic
travel experiences abroad.
TV presenter Julia Bradbury presented the
awards, held at the Destinations Travel
Show at Olympia in London.
“It’s great to see the smaller regional
airports coming out on top,” said
Wanderlust Editor Phoebe Smith.
“Reporting a high satisfaction level, our
readers clearly love Newcastle Airport,
whether using it to travel within the UK
or heading further afield. Well done to the
whole team there – a well-deserved winner.”
THE AIRPORT OPERATOR SPRING 201536
From around the sector…
THOMAS COOK
ADD MORE ORLANDO FLIGHTS
FROM BELFAST
Thomas Cook Airlines has announced expansion of services to Florida will be a on the following dates – 26 June,
that it is adding another three flights to big hit with local holidaymakers who now 3 July & 4 September 2015.
Florida for Summer 15 direct from Belfast have more choice direct from their local
International Airport. airport. We are delighted that Thomas This is in addition to the existing
Cook are continuing to expand in the flights from Belfast to Orlando on
This is in addition to the already Northern Ireland holiday market. 30 Jun & 7 July.
announced flights to Florida, Las Vegas
and Cuba. The services will operate on the The additional Belfast flights to Orlando
Airbus A330 fleet and are on sale now. in Summer 15, more than doubling
additional capacity, will now depart on
Graham Keddie, Managing Director, Fridays for 14 nights on the latest A330
Belfast International Airport, said, “This with 49 Premium and 265 economy seats
WWW.AOA.ORG.UKYou can also read
