FAITH HEALING HUB INITIATIVE: GETTING STARTED - RECAST MECKLENBURG
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FAITH HEALING HUB INITIATIVE:
Getting Started
Welcome! FAITH HEALING HUB NETWORK
Along your journey in implementing a Faith Healing Hub, you will be joining with other Faith Healing
Hubs to establish a network of learning and collaboration. This is a partnership between ReCAST
Mecklenburg, Mecklenburg County Public Health, and other faith-based organizations to examine
a new method to increase access to care, form partnerships among various community resource
centers, and increase community connections in a non-traditional way. Faith based organizations
have a longstanding history as a source of community support. Many community projects began
from humble beginnings and through patience, collaboration, and commitment have become
Your commitment to becoming a Faith Healing Hub will establish an important entryway an essential resource in the community. Whether you have been providing services a long time or
into care for youth and families in Mecklenburg County. are just getting started, we hope this initiative can help your faith organization build capacity and
increase experience in supporting non-traditional entryways into services.
The Faith Healing Hub is an opportunity for faith-based organizations to expand partnerships
and community resources and to build a recognized model for the critical role of the
faith community in crisis intervention for community members.
Faith Healing Hubs demonstrate a holistic approach to behavioral health and
increases non-traditional entryways into services. Your partnership with ReCAST supports a
broader vision of a thriving community-centered culture that is invested in the inclusion, success, Iglesia Cristiana
and overall well-being of all citizens. Puerto Nuevo
ReCAST Mecklenburg is committed to the following goals:
New Beginnings
Community Life
Trauma Informed and Resiliency Approaches Center
Train faith-based leaders on effective trauma informed and resiliency strategies
Connecting Youth and Families to Services Partners
Train a faith-based Navigator on how to refer individuals to behavioral health services in ReCAST Village
Mecklenburg Heartbeat,
Inc.
Holistic Approach Toward Care Faith Healing
Referrals to care and supportive services are designed to enhance the development of the Hubs
whole person
Camino
Community Partnership and Collaboration Church, Inc.
Strengthen ways the community collaborates and shares resources
This booklet provides an overview of the Faith Healing Hub Network, Navigator role and Clinton Chapel
responsibilities, and the various partners who will provide support throughout the onboarding and AME Zion Church
implementation process.
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SCHEDULE OF EVENTS
Date Activity
January 2021 Virtual Coaching (required)
Workshop: TBD
February 2021 Virtual Coaching (required)
Workshop: TBD
March 2021 Virtual Coaching (required)
ReCAST Faith Healing Hub Networking Event
April 2021 Virtual Coaching (required)
After the orientation period, the Navigator will be presented with Workshop opportunities to gain Workshop: TBD
Skill Points to advance expertise and increase knowledge about various health topics. Skill Points will
May 2021 Virtual Coaching (required)
be used to count towards the 40-hour training mandate in the contract. Each Workshop is equal to Workshop: TBD
5 Skill Points meaning that you will be required to attend at least 8 out of 10 workshops from
June 2021 Virtual Coaching (required)
January 2021 – March 2022.
ReCAST Faith Healing Hub Networking Event
July 2021 Virtual Coaching (required)
Workshop: TBD
Date Activity
September 14, 2020 Onboarding Meeting (required) August 2021 Virtual Coaching (required)
or September 22, 2020 Workshop: TBD
October 1, 2020 Workshop: Coffee Talk with Mental Health America (required) September 2021 Virtual Coaching (required)
ReCAST Faith Healing Hub Networking Event
Week of October 5, 2020 Orientation (required)
October 2021 Virtual Coaching (required)
Week of October 12, 2020 Workshop: How to use NCCARE360 (required) Workshop: TBD
October 15, 2020 Implementation plan due November 2021 Virtual Coaching (required)
Workshop: TBD
Week of October 19, 2020 Virtual Coaching Kick Off (required)
December 9, 2021 End of year finale: Listen and Learn session with
Week of October 26, 2020 Resources Workshop: How to use Aunt Bertha all Healing Hubs to discuss lessons learned
Week of November 2, 2020 Virtual Coaching (required) January 2022 Virtual Coaching (required)
Workshop: TBD
Week of November 9, 2020 Workshop: Mental Health First Aid (required)
February 2022 Virtual Coaching (required)
Week of November 16, 2020 Workshop: Stress and Trauma Management Tools (required) Workshop: TBD
Week of November 30, 2020 Virtual Coaching (required) March 10, 2022 End of year finale: Listen and Learn session with
all Healing Hubs to discuss lessons learned
December 11, 2020 End of year finale: Listen and Learn session with all Healing
Hubs to discuss lessons learned March 31, 2022 Final report due
**Dates and activities listed above are tentative, schedule is subject to change **Dates and activities listed above are tentative, schedule is subject to change
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NAVIGATION
WHAT IS A NAVIGATOR?
How To Be A Successful Healing Hub Navigator:
• Support youth and families in connecting to services.
• Considers the well-being of the complete person, including physical, psychological, social, and
spiritual care.
• Be knowledgeable about resources in the community.
• Develop relationships with individuals of diverse cultures and backgrounds.
SCREENING TOOL BACKGROUND
• Develop relationships with community organizations.
Social determinants of health (SDOH) are economic, social, and environmental conditions
• Ongoing communication with individuals and organizations to monitor access and follow
that impact health outcomes. Research shows that up to 80 percent of a person’s overall
through of referrals.
health is driven by factors associated with SDOH. To improve health among communities,
• Collaborate with the Healing Hub network to strengthen community services.
conditions in the places where individuals live, work, learn, and play need to be addressed.
• Promote trauma and resiliency approaches in the community.
• Understand compliance with mandatory reporting.
Ways to effectively capture this information are through referrals to community resources
• Handle privileged client information with integrity.
and use of a screening tool that allows service providers to narrow down and identify social
needs. Using a screening tool helps Faith Healing Hub Navigators collect data in a uniform
fashion which will lead to improved community collaboration and easily identifiable social
needs.
ReCAST Mecklenburg has adapted the NC Department of Health and Human Services’
Social Needs Screening Questionnaire which includes 17-items that identify needs in 7 core
domains:
• General healthcare assistance
• Mental and behavioral healthcare assistance
• Food insecurity
• Housing instability/Utility help
• Transportation
• Job Assistance
• Interpersonal safety
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pre screening tool
Gaining client trust and establishing a relationship is an essential step before
asking sensitive questions associated with an assessement tool. Below are
recommendations for talking points or conversation starters to get better
acquainted before diving deep.
How To Successfully Start The Screening Process
Introduce Yourself (establish credibility and let them know who you are)
Introduce yourself and your role
Begin steps towards establishing a relationship with conversation starters such as:
• Interest in helping youth and families
• Church’s commitment to helping the community
• Interest in helping the community know about available resources
State that you’re happy they reached out for assistance and you will do your best to connect
Navigator Oath
them to the resources they need. Throughout this process I will…
• Hold any information disclosed with integrity – everything is confidential.
Tell them about the process • Respect you and provide a safe space where no judgements are made.
• Read oath to client before beginning the assessment • Honor you as a complete person, including physical, psychological,
• Ensure client of strict confidentiality and privacy social, and spiritual.
• Inform client about NCCARE360 • Go into the assessment with no intention of violating HIPAA policies.
o Client information is entered into the referral system (NCCARE360) to help locate • Report any information to the appropriate authority (DSS or law
needed resources. enforcement) that falls within the mandatory reporting clause.
**It is the duty of the navigator to honor client consent and privacy guidelines. Navigator should discuss options for gathering personal/ • Circumstances that fall within mandatory reporting:
identifiable information (for example, Navigator may refer to https://localresources.cardinalinnovations.org/ to locate resources in
close proximity to where a client lives and provide them with agency contact information or document the exchange on paper.)** a. Child abuse and/or neglect by a parent, guardian, custodian or
o Once a referral agency receives client information they will contact the client caretaker. ((N.C. Gen. Stat. § 7B-301))
regarding next steps. b. Abuse, neglect or exploitation of a disabled or elder adult by
o Navigator will follow up with client to ensure follow up occurred and resources met the their caretaker. ((N.C. Gen. Stat. § 108A-2))
client’s needs. c. Any person 18 years of age or older who knows or should
have reasonably known that a juvenile has been or is the victim
Get To Know The Client (make them feel comfortable and heard) of a violent offense, sexual offense, or misdemeanor child abuse
Begin steps towards a deeper relationship with conversation starters such as: under G.S. 14-318.2.
• How they have been impacted by COVID-19
• Zipcode (to ensure resources are in close proximity to their home)
• Client’s current priorities, needs and/or challenges
Start Assessment
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NAVIGATOR SCREENING TOOL
Social Needs Screening Questions 4. Were you able to obtain access to the
ReCAST Mecklenburg is committed to a vision service?
where all have an opportunity to live a healthy q Yes
life. However, many youth and families face q No
challenges, such as access to healthcare, food
insecurity, housing instability, utility needs, reliable 5. Did you face any challenges when trying to
transportation, and a safe place to live. get or while receiving the service?
Please fill out the questionnaire below so we can q Yes
identify your social needs and try our best to q No
connect you to helpful resources.
6. If yes, please explain:_______________________
General Healthcare Assistance ___________________________________________
1. In the past year, have you or any family ___________________________________________
members you live with had challenges in ___________________________________________
getting medicine or any healthcare (Medical, ___________________________________________
Dental, Mental Health, Vision) when it was really ___________________________________________
needed? ___________________________________________
q Yes ___________________________________________
q No
Mental & Behavioral Healthcare Assistance Food Insecurity
**If any questions in this section are marked “yes”, please 7. Within the past 12 months, did you worry that
go to https://localresources.cardinalinnovations.org/
your food would run out before you got money
to connect client to mental and behavioral healthcare
services.** to buy more?
q Yes
2. In the past six months, have you or any family q No
members you live with had challenges in getting
mental or behavioral healthcare when it was 8. Within the past 12 months, did the food you
really needed? bought just not last and you didn’t have money
q Yes to get more?
q No q Yes
Complete questions 3-6 only if you checked q No
“yes” to #2
Housing Instability/Utility Needs
3. Do you have a mental or behavioral 9. Within the past 12 months, have you ever
healthcare provider? stayed: outside, in a car, in a tent, in an overnight
**If marked “yes”, please consult client on trying to
reconnect with this provider or determine if they need a
shelter, or temporarily in someone else’s home
referral to a new one based on challenges explained.** (i.e. couch-surfing)?
q Yes q Yes
q No q No
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NAVIGATOR SCREENING TOOL continued
10. Are you worried about losing your housing?
q Yes
q No
11. Within the past 12 months, have you been unable to get utilities (heat, electricity) when it was
really needed?
q Yes
q No
Transportation Needs
12. Within the past 12 months, has a lack of transportation kept you from medical appointments or
from doing things needed for daily living?
q Yes
q No
POST SCREENING TOOL
Job Assistance Establishing trust and a relationship with clients
13. What is your current work situation? does not end once the assessment is complete.
q Unemployed Communicate to them that you are available in
q Part-time or temporary work the future for further assistance and that you will
q Full-time work follow up with them to ensure access to services
q Otherwise unemployed but not seeking work (ex: student, retired, disabled, unpaid primary care giver) has been effective. Below are recommendations
on post assessment steps.
14. Do you feel that you have adequate resources to help you find work?
q Yes
q No How To Successfully Close The
Screening Process
Interpersonal Safety
15. Do you feel physically and emotionally unsafe where you currently live? • Provide the client with relevant referrals,
q Yes resources, and information.
q No
• Let client know that you will follow up with
16. Within the past 12 months, have you been hit, slapped, kicked or otherwise physically hurt by them (follow up can be as simple as a
anyone? thank you and reinforcing that you are
q Yes there if any future assistance is needed).
q No
• Let them know your relationship doesn’t
17. Within the past 12 months, have you been humiliated or emotionally abused by anyone? end here – you are there if they need any
q Yes future assistance.
q No
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ReCAST SUPPORT Leader in
advancing
trauma and RESOURCES FOR
Provide expertise
about resiliency
ATRIUM/AHEC resiliency training RESILIENCE™ and mental health
literacy
Provide expertise on developing
NETWORK OF COMMITTMENT MENTAL HEALTH
a comprehensive mental health
The key to success is sharing and learning from one another. AMERICA
and training focus
Throughout this process Navigators will be provided with support
and expertise to assist in successful implementation of the Healing
Hub. Continuous sharing of lessons learned, challenges, what
supports are working, not working, and any gaps that are noticed
throughout this process is crucial to establishing sustainable
collaborations. UNCC
Assist with monitoring and EVALUATION
NATIONAL
TEAM Provide expertise about
evaluation to ensure goals COUNCIL FOR
improving service delivery
and objectives are met BEHAVIORAL
through a trauma informed lens
HEALTH
MECKLENBURG
COUNTY PUBLIC
HEALTH
MECKLENBURG Provide information on how to
COUNTY navigate Mecklenburg County’s
Faith COMMUNITY Health & Human Services Resources
Leads the Community
Engagement Model Healing RESOURCES
for public health Hub
Initiative
Provide a platform to
AUNTBERTHA.COM assist with identifying
ReCAST PROJECT
TEAM community resources
TEAM
Provide contract MECKLENBURG NCCARE360
Facilitate and support support and ensure COUNTY TEAM Provide a platform to identify
the Healing Hub Initiative compliance PROCUREMENT and refer clientele to community
in all areas of project resources according to need
implementation
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REPORTING REPORTING TIMELINE
Period 1
Report Due: October 19, 2020 Report Due: April 19, 2021
Reporting period: September 1, 2020 - October 18, 2020 Reporting period: March 22, 2021 – April 18, 2021
Report on: GPRA’s Report on: GPRA’s
Report Due: November 23, 2020 Report Due: May 24, 2021
Reporting period: October 19, 2020 – November 22, 2020. Reporting period: April 19, 2021 – May 23, 2021
Report on: GPRA’s Report on: GPRA’s
REPORTING MEASURES Report Due: December 21, 2020 Report Due: June 21, 2021
To ensure program objectives and outcomes are being met, the ReCAST project is required to Reporting period: November 23, 2020 - December 20, 2020 Reporting period: May 24, 2021 – June 20, 2021
report to SAMHSA on Government Performance and Results Act Measuring Tool (GPRA’s) and Report on: Report on:
performance measures. Data from Healing Hub activities are to be reported on a monthly basis • GPRA’s • GPRA’s
into an electronic database as mandated in the contract. • Performance measures • Performance measures
Report Due: January 18, 2021 Report Due: July 19, 2021
GPRA’s: Reporting period: December 21, 2021 – January 17, 2021 Reporting period: June 21, 2021 – July 18, 2021
1. # of people referred to services as a result of the Healing Hub Report on: GPRA’s Report on: GPRA’s
2. # of people receiving services as a result of the Healing Hub
Report Due: February 22, 2021 Report Due: August 23, 2021
Reporting period: January 18, 2021 – February 21, 2021. Reporting period: July 19, 2021 – August 22, 2021
Performance Measures:
Report on: GPRA’s Report on: GPRA’s
1. # of community self-care activities as a result of the Healing Hub
2. # of organizations and community representatives that are collaborating/coordinating/sharing Report Due: March 22, 2021 Report Due: September 20, 2021
resources as a result of the Healing Hub Reporting period: February 22, 2021 – March 21, 2021 Reporting period: August 23, 2021 – September 19, 2021
3. # of at-risk youth engaged by Healing Hub Report on: Report on:
• GPRA’s • GPRA’s
4. # of family members of at-risk youth engaged by Healing Hub
• Performance measures • Performance measures
A final report is due by March 31, 2022. This should include:
• A narrative of the project Period 2
• Copies of any materials, photographic or video the project team wants to share Report Due: October 18, 2021 Report Due: February 21, 2022
• The total number of individuals referred to services Reporting period: September 20, 2021 – October 17, 2021 Reporting period: January 24, 2022 – February 20, 2022
• The total number of individuals who received services following the referral Report on: GPRA’s Report on: GPRA’s
• A description of the project’s outcomes
Report Due: November 22, 2021 Report Due: March 21, 2022
Reporting period: October 18, 2021 – November 21, 2021 Reporting period: February 21, 2022 – March 21, 2022
Report on: GPRA’s Report on:
• GPRA’s
Report Due: December 20, 2021 • Performance measures
Reporting period: November 22, 2021 – December 19, 2021
Report on: Report Due: March 31, 2022
• GPRA’s Report on:
• Performance measures • Final report
Report Due: January 24, 2022
Reporting period: December 20, 2021 – January 23, 2022
Report on: GPRA’s
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IMPORTANT RESILIENCE TERMS
There are some important resilience terms that support the work of ReCAST. The ReCAST Resilience
Framework is based on SAMHSA’s Concept of Trauma and Guidance for a Trauma-Informed
Approach. Below are key terms of the ReCAST Resilience Framework, such as resilience and the
concept of trauma.
Trauma
Individual trauma results from an event, series of events, or set of circumstances that is experienced
by an individual as physically or emotionally harmful or life threatening and that has lasting adverse
effects on the individual’s functioning and mental, physical, social, emotional, or spiritual well- Resilience
being. This concept can be expanded to define trauma experienced by communities that have A number of factors contribute to how well people adapt to adversities. Resilience is generally
experienced civil unrest and are impacted by historical, economic, and race. - SAMHSA. recognized as the process and outcome of successfully adapting to difficult or challenging life
experiences, especially through mental, emotional, and behavioral flexibility and adjustment to
Trauma-Focused Strategies external and internal demands. For example, resilience can include (a) the ways in which individuals
Communities benefit from trauma informed strategies that view and engage with the world, (b) the availability and quality of social resources, and (c) specific
• Realize the widespread impact of trauma and understands potential paths for recovery coping strategies. - American Psychological Association
• Recognize the signs and symptoms of trauma in clients, families, staff, and others involved with
the system At Risk Youth
• Respond by fully integrating knowledge about trauma into policies, procedures, and practices An at-risk youth is a youth who is less likely to transition successfully into adulthood. Success can
• Actively resist re-traumatization include academic success and job readiness, as well as the ability to be financially independent. This
success can be impacted by environmental/community risks (ex. Underfunded schools, Diminished
opportunities for upward mobility, etc.), peer/social/family risks (ex. gang involvement, peer rejection,
etc.) and/or individual risks, such as previous trauma/victimization.
At Risk Families
Families of an at-risk youth who is less likely to transition successfully into adulthood. Success can
include academic success and job readiness, as well as the ability to be financially independent. This
success can be impacted by environmental/community risks (ex. Underfunded schools, Diminished
opportunities for upward mobility, etc.), peer/social/family risks (ex. gang involvement, peer rejection,
etc.) and/or individual risks, such as previous trauma/victimization.
18 | ReCAST MECKLENBURG ReCAST MECKLENBURG | 19Notes ________________________________________________________________________________________________________________________
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20 | ReCAST MECKLENBURG ReCAST MECKLENBURG | 21Notes ________________________________________________________________________________________________________________________
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22 | ReCAST MECKLENBURG ReCAST MECKLENBURG | 23ReCAST Mecklenburg (Resiliency in Communities after Stress and Trauma) is a 5-year grant awarded to
Mecklenburg County Public Health Department by the federal Substance Abuse and Mental Health Services
Administration (SAMHSA). ReCAST promotes resiliency and equity in communities to better deal with stress and
trauma with the primary focus on youth violence prevention, racial equity, and equitable access to services.
ReCASTMecklenburg@mecklenburgcountync.gov • vision.recastmeck.com
Version 1 | September 2020
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