Exhibitor Manual - By virtue of the agreement between the exhibitor and the organisers, the exhibitors commit themselves to strict compliance with ...
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Exhibitor Manual
By virtue of the agreement between the exhibitor and the organisers, the exhibitors commit
themselves to strict compliance with the regulations outlined within this manual
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
1
Dear Participant,
We have the pleasure in enclosing the Exhibitor Manual for the forthcoming Thrive Festival event. We
hope you find this manual a useful tool in assisting you with your preparations for the event this March.
We suggest each stand manager and staff, familiarises themselves with the contents of the manual and a
copy is brought to the event as a reference guide. It is extremely important to note the very tight set-up
and breakdown periods for the event and therefore to plan very carefully in advance to ensure everything
runs smoothly for your stand.
There are a number of important forms that need to be completed ahead of Thrive Festival, please see
details of these below.
We request that you pay particular attention to the deadlines for the return of these forms and adhere
to these dates as best you can.
FORMS DUE:
Form 1: Mandatory Information (Compulsory) Friday 1st March
Form 2: Insurance (Compulsory) Friday 1st March
Form 3: HACCP (Required only if you are selling or sampling food on site) Friday 1st March
Thrive Festival is committed to providing, maintaining and promoting, as far as it is reasonably practicable,
the highest standards of Health, Safety and Welfare at our event and we ask you to read carefully the
Health and Safety section contained in the manual.
Should you have any queries regarding this manual, please do not hesitate to contact me.
Best Regards,
Operations Department
Equinox Events
01 497 2020
2 Merrion Road
Ballsbridge
Dublin 2
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
2
Exhibitor Manual - Table of Contents
Contents
Exhibitor Manual - Table of Contents ............................................................................................................3
Contents.........................................................................................................................................................3
The Convention Centre Dublin: Important Evacuation Information .............................................................6
Your Responsibilities ..................................................................................................................................6
Checking Your Area ....................................................................................................................................6
Evacuation ..................................................................................................................................................6
Assembly Point ...........................................................................................................................................6
Return to the Venue ..................................................................................................................................6
Medical Emergencies .................................................................................................................................6
Fire Procedures ..........................................................................................................................................7
Security.......................................................................................................................................................7
Thrive Festival – The Event Explained ...........................................................................................................8
Event Schedule ..............................................................................................................................................8
Ticket Types & Prices .....................................................................................................................................8
The Thrive Festival Team ...........................................................................................................................9
Build & Set-Up - Times .................................................................................................................................10
Build & Set-Up – Access ...............................................................................................................................10
Build & Set-Up Regulations..........................................................................................................................11
Accreditation ............................................................................................................................................11
Deliveries & Collections During Event Open Days .......................................................................................12
Deliveries ..................................................................................................................................................12
Couriers deliveries to Stands ...................................................................................................................12
Breakdown Times ........................................................................................................................................13
Thrive Festival - Official Contractors ...........................................................................................................14
Exhibit Specifications ...................................................................................................................................15
Feature Space...........................................................................................................................................15
Shell Scheme Exhibits...............................................................................................................................15
2X2 .......................................................................................................................................................15
3X2 .......................................................................................................................................................15
Space Only Exhibitors ...............................................................................................................................15
Shell Scheme Regulations ............................................................................................................................16
Electrical Services ........................................................................................................................................17
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
3
Storage .........................................................................................................................................................18
Cold Storage .............................................................................................................................................18
Dry Storage...............................................................................................................................................18
Instructions in the Event of an Emergency ..................................................................................................19
Safety Policy .............................................................................................................................................19
In the Event of a Fire ................................................................................................................................19
In the Event of an Accident/Injury ...........................................................................................................20
A – Z Directory of Services ...........................................................................................................................21
Admission to the Venue ...........................................................................................................................21
Alcohol Provision......................................................................................................................................21
Audio Visual..............................................................................................................................................21
ATM Banking Facilities .............................................................................................................................21
Baby Changing Facilities ...........................................................................................................................21
Cleaning/Waste Management .................................................................................................................21
Code of Practice .......................................................................................................................................22
Cold Storage .............................................................................................................................................22
Complimentary Tickets ............................................................................................................................22
Cooking at the Event ................................................................................................................................22
Credit Cards ..............................................................................................................................................22
Dilapidations ............................................................................................................................................23
Disabled Facilities .....................................................................................................................................23
Disposables ..............................................................................................................................................23
Distribution of Literature .........................................................................................................................23
Equipment & Furniture Hire ....................................................................................................................23
Exhibitor Access to Storage Area .............................................................................................................23
Fire Extinguishers/Blankets ......................................................................................................................24
First Aid ....................................................................................................................................................24
Floor Covering ..........................................................................................................................................24
Gangways .................................................................................................................................................24
Health & Safety ........................................................................................................................................24
Insurance ..................................................................................................................................................24
Lost Property ............................................................................................................................................24
LPG Gas ....................................................................................................................................................24
Marketing .................................................................................................................................................25
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
4Mailing Your Customers ......................................................................................................................25
Advertising ...........................................................................................................................................25
Internet ................................................................................................................................................25
Competitions and Promotions .............................................................................................................25
Facia Board ...............................................................................................................................................25
Minors ......................................................................................................................................................26
Music ........................................................................................................................................................26
Organisers’ Office .....................................................................................................................................26
Parking......................................................................................................................................................27
Accessing the underground car park ...................................................................................................27
Car Parking near The CCD ....................................................................................................................27
Refrigeration ............................................................................................................................................28
Rules & Regulations .................................................................................................................................28
Security.....................................................................................................................................................29
Services For Hire (In-house at the CCD) ...................................................................................................30
Sink Units – WATER & WASTE ..................................................................................................................30
Staffing .....................................................................................................................................................31
Staff Passes (Event Days) .........................................................................................................................31
Food Hygiene and Safety .............................................................................................................................32
Fire Regulations for Catering Exhibitors ......................................................................................................32
Safety, Health & Welfare .............................................................................................................................33
The Safety, Health and Welfare at Work Act, 2005 .................................................................................34
Responsibilities ....................................................................................................................................35
Hazzard / Risk Assessment Guidelines .....................................................................................................37
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
5The Convention Centre Dublin: Important Evacuation Information
Your Responsibilities
It is of utmost importance that you and your staff are aware of security and fire procedures. You should
nominate a sufficient number of staff to ensure the observance of procedures at all times.
Checking Your Area
It is important to make constant checks of your stand to ensure that no unidentifiable packages, cases, or
bags have been deposited. Nominate a person to check at regular intervals, and if suspicions arise, do not
touch the article but call the Security Control Room (Internal 4999, external (01) 8184999). In the event
of an evacuation, and when leaving your area each night, please ensure that:
• appliances are switched off; and
• the area is checked for other potentially dangerous items.
Evacuation
In the event the building is to be evacuated, the following message will be communicated over the voice
activation system. Strobe lights will also activate.
Ladies and Gentlemen. Please may I have your attention. A fire has been reported in the building. Please
leave the building immediately, by the nearest exit. Do not use the lifts.
On hearing this message or seeing the strobe lights, all occupants must proceed without delay to the
nearest exit. In no circumstances should occupants return to collect personal belongings.
All occupants must adhere to any instructions given by The CCD Security personnel, The CCD Hosts and
the designated Fire Marshals, who will be recognisable as they will be wearing high visibility vests.
Assembly Point
Proceed to the assembly point which is located along the river at North Wall Quay. There will be two
individuals (holding STOP signs and wearing high visibility vests) standing on the road stopping traffic in
order to ensure a safe crossing. Cross the road in between these two individuals and proceed to the Visitor
Assembly Point.
It is the responsibility of the Event Organiser to account for all contractors and employees present at the
event and report to the Assembly Point Marshall. The Event Organiser will have a registered list of
attendees and/or delegates available, if requested by Dublin City Fire Brigade.
Return to the Venue
N.B. Once the building evacuation has commenced, no one should attempt to re-enter the building until
the Dublin City Council Fire Brigade or the CCD Security Control Room have given direction that it is safe
to do so.
Medical Emergencies
In cases of medical emergency call the Security Control Room (Internal 4999, external (01) 8184999) giving
the exact location of the casualty and details of injuries sustained. Alternatively, speak to a member of
The CCD staff who will contact the Security Control Room. Security Control will then arrange for all
necessary assistance.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
6Fire Procedures
An intelligent fire alarm system and audible sounders protect The CCD. There are portable fire
extinguishers, fire hoses and a sprinkler system throughout. In the event of discovering a fire in your
vicinity please follow this procedure.
• Raise the alarm by breaking the glass in the fire alarm call point.
• Inform the Security Control Room on an internal telephone by calling 4999 giving the location and
nature of the fire.
• Tackle the fire only if it is safe to do so and if you have the appropriate training. Do not put yourself
in any danger.
• Report to the assembly point on North Wall Quay, opposite the building.
Note: Lifts must not be used. Do not attempt to obtain personal belongings from cloakrooms or other
areas.
Security
Please remember to be vigilant throughout your event to ensure the safety of your property. If items
cannot be watched then it is important that they are properly secured.
Assembly Point
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
7Thrive Festival – The Event Explained
Thrive Festival is a brand-new bespoke health, fitness and wellness event taking place on 30th & 31st
March 2019 in The Convention Centre, Dublin. Brought to you by the team behind Taste of Dublin, Thrive
will make you think and do things differently in 2019, this is wellness that works.
What makes Thrive Festival unique is that the day is built by the attendees, tailoring their experiences and
matching to their goals. Attendees chose up to 5 experiences over 16 stages of fitness, talks,
demonstrations, nutrition, mindfulness and wellness…With a wide range of speakers including Gemma
Atkinson, Dr. Hazel Wallace, Jasmine Hemsley, Holly White and many more, together we can Thrive!
Experience yoga, pilates, boxing and boutique workouts, some debuting for the first time in Ireland, such
as Kobox. This is the ultimate event for wellness warriors everywhere.
Event Schedule
Saturday 30th March Sunday 31st March
Session 1: 8.30am – 3.00pm Session 1: 8.30am – 3.00pm
Session 2: 12.30pm – 7.00pm Session 2: 12.30pm – 7.00pm
PLEASE NOTE: EXHIBITOR STANDS MUST REMAIN STAFFED DURING ALL OPEN TIMES.
Ticket Types & Prices
Saturday 30th March: 8.30am – 3.00pm Session €47.50 + booking fee
Saturday 30th March: 12.30pm – 7.00pm Session €47.50 + booking fee
Sunday 31st March: 8.30am – 3.00pm Session €47.50 + booking fee
Sunday 31st March: 12.30pm – 7.00pm Session €47.50 + booking fee
Weekend 30th & 31st March: 8.30am – 3.00pm Session €70.00 + booking fee
Weekend 30th & 31st March: 12.30pm – 7.00pm Session €70.00 + booking fee
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
8The Thrive Festival Team
We would like to introduce you to the Thrive Festival team…
Avril Bannerton Managing Director
Alan Donohue Operations & Finance Director
Helen Cooke Group Project Manager
Dee Gleeson Sales Director
Molly Hutchinson Talent Liaison Manager
Brona Malone Talent Liaison Assistant
Siobhan Hearne Marketing Manager
Hannah Armstrong Marketing Executive
Lorna Costello Ticket Sales Manager
Makenna Finlay-Mulligan Exhibitor Sales Manager
Jo Matthews Health & Safety Officer
Fergus Farragher Production & Operations Manager
Jack Ryan Production & Operations Executive
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
9Build & Set-Up - Times
Friday 29th March Feature Build 12.00 – 22.00
Friday 29th March Shell Scheme & Space Only Exhibitor Access 16.00 – 22.00
Build & Set-Up – Access
d
Access to the Forum Level (Ground Floor) is via the Orange route as outlined above. The dimensions of
this door are 4560mm high by 5000mm wide. Please note, we do not accept exhibitor deliveries at our
main entrance. Please be aware there is very little space to back an Artic Trailer into the Forum. For
convenience, access to the East Road is controlled by our Security Traffic Marshals.
Access to Levels 1, 2 & 3 are via the Yellow route as outlined above. Vehicle access is via a ramp located
off Lower Mayor Street at the rear of the venue leading to an underground basement car park with a
height limit of 4.5m, 14' 3". The weight limit of the ramp is 12.5Kn/m2 with an axle load of 8.5 tonnes.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
10Build & Set-Up Regulations
As the event build period is extremely tight, space in the loading area is at a premium. Exhibitors will agree
a ‘set-up’ time with the organisers, please see details on FORM 1. It is important that exhibitors adhere
to this time slot in order to complete the “get in” of their stand in the allocated time frame. If exhibitors
do not adhere to their time slot, access will only be granted when the traffic marshals feel there is
sufficient time and space to allow for the vehicles to be unloaded. Priority will be given to those that have
arrived within their allocated slot.
Exhibitors will be issued with a Vehicle ID pass, which will be sent out to you in advance, which must be
displayed in the delivering vehicle. This identifies the vehicle for drop off only and does not guarantee
parking.
At the loading area there will be a strict 15 minute “SET DOWN/DROP OFF” facility in operation. To avoid
congestion, once goods have been unloaded, you will be asked to remove vehicles from the loading area
and make the necessary car parking arrangements.
The Convention Centre Dublin's ESPA Gold award underground car park, managed by Euro Car Parks, has
320 spaces, 8 disabled spaces and a height limit of 2.1m. It operates from 7.00am to midnight, 7 days a
week. Parking rates are €3.50 per hour or €25 per day, with an evening rate of €10 from 6.00pm to
midnight. You can pre-book your parking up to two weeks in advance. Pease note a 5% service fee applies
to each transaction. You can pre-book your parking here https://www.eurocarparks.ie/ccdparking/
Please note, there is no direct access to the exhibitor halls from the CCD car park. The lift from the car park
will bring you to the front of the building where the public access the event. We advise to drop off goods
before parking in the CCD car park. During event days staff access is to the west side of the building (city
centre side– see Image of CCD on page 10).
Accreditation
All participants will be allocated a certain number of staff passes according to your contract. When you
arrive on site for set-up, you will need to collect your wristband allocation from the organiser’s office
located on the ground floor. The organisers office will be manned from Friday so please try and collect
your passes at some point to allow for a smoother running of things come Saturday morning.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
11Deliveries & Collections During Event Open Days
Deliveries
All deliveries should be scheduled for outside event open hours. (i.e. between 7am – 8am or 7pm – 8pm
daily)
Should you require a delivery of goods during the event, you must enter via the loading bay located in
the underground carpark. See Yellow Route outlined on Page 10 for directions.
During show open hours deliveries must enter via a ramp located off Lower Mayor Street at the rear of
the venue leading to an underground basement car park with a height limit of 4.5m, 14' 3". The weight
limit of the ramp is 12.5Kn/m2 with an axle load of 8.5 tonnes. Please see Yellow Route outlined on Page
10 for directions.
Please note: There can be no movement of trolleys or exhibits during event open times and whilst the
visiting public are on site. Deliveries to stands while the event is in progress must be hand delivered.
We ask exhibitors in so far as possible to re-stock before show opens to the public (from 7am to 8am).
Exhibitors are also free to deliver goods to their stands between 7pm – 8pm on Saturday March 30th.
Couriers deliveries to Stands
Companies using couriers to deliver their items to their stands must ensure that the delivery is labelled as
follows:
STAND NAME INCLUDING FLOOR LOCATION & STAND NUMBER.
COMPANY NAME
THRIVE FESTIVAL
CONVENTION CENTRE DUBLIN
SPENCER DOCK, NORTH WALL QUAY
DUBLIN 1
REF: STAND CONTACT NAME AND STAND CONTACT MOBILE PHONE NUMBER
It is each Exhibitor’s responsibility to ensure they have a representative at the venue to meet all
deliveries as they arrive. The organisers will not sign for any deliveries for Exhibitors and will accept no
responsibilities for deliveries that fail to arrive or are lost. No deliveries will be accepted at the venue
until Friday 29th of March at 12 noon.
It is each exhibitor’s responsibility to ensure that the courier is briefed on the delivery systems and access
routes for the event, and that they arrange to meet the couriers at the access points to assist with the
deliveries. Couriers must be advised to bring their own trolleys as trolleys are not provided by the
organisers at the event. Couriers seeking direction will be sent to the rear of CCD underground loading
area.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
12Breakdown Times
Breakdown - Sunday 31st March 2019
Show Ends at 7pm
All stands must be completely cleared on Sunday 31st March by 10pm.
We ask that no breaking down of stands takes place until at least 7.30pm on Sunday 31st March and until
such a time as the show is clear of ALL visiting public. You will be advised by PA announcement when
breakdown may commence. There is to be NO movement of trolleys or breaking down of exhibits prior
to this announcement.
All exhibitors must breakdown stands and pack belongings prior to bringing vehicles on site.
Exhibitor Vehicle access to the loading areas is solely via the routes previously detailed on page 10.
Exhibitors based on the Forum Level will break down using the east side entrance of the CCD while
Exhibitors on all other levels will breakdown via the rear of CCD in underground parking structure.
Please note Vehicle access during breakdown will be “PICK UP” ONLY.
Please follow the instructions of The CCD’s traffic marshals at all times and please load your vehicle as
quickly as possible. Due to the large number of exhibitors breaking down, access to loading areas will be
based on a first come first served basis and The CCD traffic marshals reserve the right to delay access if
necessary.
At all times care must be taken to avoid any damage to any part of the venue or Shell Scheme from which
your stand is built. Any damage caused will be recorded and charges applied to you the exhibitor. Note
this will also apply for any damage caused by your delivery drivers and or staff.
Due to the fact that our tenancy with the CCD ends at midnight on Sunday 31st of March, all personal
property, exhibits, products or machinery must be removed by the times specified above. Any items left
on-site after this time will be deemed abandoned, removed as rubbish and thrown away. The fee for this
disposal will be charged to the exhibitor.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
13Thrive Festival - Official Contractors
CCD In-house Services for Hire The Convention Centre Dublin
Gareth Neville
Gareth.Neville@theccd.ie
Tel: 01 856 0000
Electrics Kedelec LTD
19 Ferncourt Green
Old Court
Dublin 24
Contact: Philip Kedney
Tel: 01 462 7115
Mob: 087 262 2577
Fax: 01 494 0800
Email: kedneys@eircom.net
Equipment & Furniture Hire National Event Hire
National Event Hire,
Unit 14 City Link Business Park,
Forge Hill,
Co. Cork
Contact: Catherine Larkin
Tel: 1800 579 579
Fax: 021 431 9799
Email: catherine@neh.ie
Website: www.nationaleventhire.ie
Insurance Willis Towers Watson
Contact: Deborah Beckett
Deborah.Beckett@willistowerswatson.com
Shell Scheme Provider Exhibition Conference Services (ECS)
Unit 3, Road O
Togher Business Park
Naas
Co Kildare
Contact: Manus Curran
Tel: 045 435 800
Fax: 045 425 802
Email: design@ecs.ie
Website: www.ecs.ie
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
14Exhibit Specifications
Feature Space
For space only exhibitors, the organisers will mark out the agreed floor space for your exhibit. The specifics
of your allocated space will be outlined in your contract to exhibit. There are 2 double sockets included in
each feature space. Each double socket is max 1 Kilowatt (kW) this is suitable for laptops, screens,
chargers, fridges etc. but not for any heat generating equipment I.e. burco boiler, kettle, fan heater etc,
or cooking equipment.)
Shell Scheme Exhibits
2X2
Exhibitors who have purchased a 2X2 Shell Scheme Space will be provided with the following;
• A 2X2m shell scheme stand, built by our shell scheme provider
• 2 spot lights
• 1 double socket (max 1 Kilowatt (kW) this is suitable for laptops, screens, chargers, fridges etc. but
not for any heat generating equipment I.e. burco boiler, kettle, fan heater etc.)
3X2
Exhibitors who have purchased a 3X2 Shell Scheme Space will be provided with the following;
• A 3X2m shell scheme stand, built by our shell scheme provider
• 2 spot lights
• 1 double socket (max 1 Kilowatt (kW) this is suitable for laptops, screens, chargers, fridges etc. but
not for any heat generating equipment I.e. burco boiler, kettle, fan heater etc.)
Please see example of shell scheme design.
*Please note these images are not representative of the size of your stand*
Space Only Exhibitors
For space only exhibitors, the organisers will mark out the agreed floor space for your exhibit. The specifics
of your allocated space will be outlined in your contract to exhibit. There is no power included with ‘Space
Only’, if required this will need to be booked separately.
Any Stand or Feature which requires additional power for any equipment, must email the specific
requirements to jack@equinoxevents.ie before the 1st of March. This will allow time for the official
electrical contractor to issue an invoice based on these requirements. All invoices must be paid before
Friday the 22nd of March to ensure power is installed ahead of your arrival to the event.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
15Shell Scheme Regulations
The Organiser has appointed the following company as the official shell scheme contractor for the event:
ECS Ltd.
Unit 3, Road O Tel: 045 435 800
Togher Business Park Fax: 045 425 802
Naas Email: design@ecs.ie
Co Kildare Website: www.ecs.ie
All interior stand fittings must be contained within the shell stand structure and not exceed 2.5 metres in
height. When planning the interior of the stand, exhibitors should take into account the following stand
building regulations.
1. No painting or wallpapering is allowed within the shell scheme unless ordered through ECS. (Wall
paper can be affixed by double sided Velcro, but for a more professional job ESC can produce
wallpapered panels)
2. Please notify any changes required directly to the stand builder (ECS) prior to build-up. Alterations on
site to the standard shell scheme package may be subject to a charge.
3. All stand structures, signs, exhibits etc, must be contained within the area allotted and may not project
into or over the gangways. Menu boards should not be covered and flags must not be replaced with
alternatives.
4. All work must be carried out using non-flammable material.
5. In the interests of Safety from Fire all timber under 25mm thick must be impregnated (pressure
process) to CLASS 1 (one) surface spread of flame rating. Boards, plywood, chipboard etc. must be
treated in the same way. Treated boards will have “BS476 Part 7 CLASS 1” marked on them.
6. Plastics must conform to BS 476 – Part 7 – Class 1 fire regulations. Lexan and Macralon are acceptable.
PERSPEX MUST NOT BE USED.
7. Textile fabrics used for interior display purposes on the stand must be flame-proofed or purchased
already treated by use of the approved chemicals, in accordance with B.S. 5438/B.S. 5852. Textile
fabrics used for interior decorative purposes must be fixed taut and /or in tight pleats (not draped) to
a solid backing and secured 3 inches above floor level, not touching light fittings.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
16Electrical Services
The officially appointed electrical contractor approved by the Organiser must install all electrical work:
Kedelec Ltd
19 Ferncourt Green Tel: 01 2916207
Old Court Mob: 087 2622577
Dublin 24 Fax: 01 4940800.
Contact: Philip Kedney Email : kedneys@eircom.net
IMPORTANT INFORMATION FOR ELECTRICAL EQUIPMENT
Any Stand or Feature which requires additional power for any equipment, must email the specific
requirements to jack@equinoxevents.ie before the 1st of March. This will allow time for the official
electrical contractor to issue an invoice based on these requirements. All invoices must be paid before
Friday the 22nd of March to ensure power is installed ahead of your arrival to the event.
General Regulations:
1. Basic lighting and 1 double socket (max 1 KiloWatt (kW) are provided to all exhibitor/shell scheme
areas. Feature Spaces receive 2 double sockets to the same spec as above. There is no power
provided to Space Only participants. Additional lighting and other electrical installations required
by exhibitors on their stand must be carried out by the official electrical contractor. The power to
the provided double sockets is 24 hr power. When ordering additional power it is key to request
24 hr power if it is required.
2. The maximum capacity on any socket is 1 KiloWatt (kW). Adapters and extension leads may NOT
be used under any circumstances. This is suitable for screens, laptops, chargers, fridges but not
acceptable for any heat generating equipment i.e. kettle, burco boiler, fan heater, toaster or any
cooking equipment.
3. Any additional electrical, lighting or other power requirements must be ordered directly via the
electrical contractor. Under no circumstances are exhibitors or any other electrical contractors
to make lighting or power connections. Any exhibitor with their own lighting must arrange for
connections through the official contractor at an extra cost.
4. Exhibitors bringing their own electrical equipment must ensure that it bears a PAT (or Tested
Portable Electrical Equipment equivalent) sticker to prove that the equipment has been PAT tested.
exhibitors using their own electrical equipment must contact the organisers’ office upon arrival on
site and arrange to have their electrics checked by the official electrical contractor.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
17Storage
Cold Storage
Cold storage is available to purchase per Sq. metre for all exhibitors. If you require cold storage, please
see form 1 for all details on how to book. Cold storage deliveries will access the event via a ramp located
off Lower Mayor Street at the rear of the venue leading to an underground basement car park with a
height limit of 4.5m, 14' 3". The weight limit of the ramp is 12.5Kn/m2 with an axle load of 8.5 tonnes.
Please see Yellow Route outlined on Page 10 for directions.
Cold storage will cost €100 per sq. metre for the duration of the event.
Dry Storage
Dry storage is available to purchase per Sq. metre for all exhibitors. If you require dry storage, please see
form 1 for all details on how to book. Dry storage deliveries will access the event via a ramp located off
Lower Mayor Street at the rear of the venue leading to an underground basement car park with a height
limit of 4.5m, 14' 3". The weight limit of the ramp is 12.5Kn/m2 with an axle load of 8.5 tonnes. Please see
Yellow Route outlined on Page 10 for directions.
Dry Storage will cost €50 per sq. metre for the duration of the event
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
18Instructions in the Event of an Emergency
Safety Policy
No member of staff is to take any risks or chances which may affect their own safety, or the safety of any
member of the public.
If you think, see, or suspect anything suspicious or of a hazardous nature, report it. Or if necessary, raise
the alarm immediately.
In the Event of a Fire
1. On discovery of a fire, raise the alarm by activating the manual break glass point nearest to you and
ask all persons in the immediate vicinity to move away from the area.
2. Notify the stands either side of you so they can in turn notify the stands adjacent to them.
3. Notify a member of the CCD host / security team by the quickest practical means. They will inform
the event controller, who in turn will contact the emergency services.
4. Turn off all powered equipment if it is safe to do so.
5. Turn off all heat-producing equipment if it is safe to do so.
6. Without taking any personal risks and only if you have been trained, attempts may be made to
extinguish the fire by the nearest appropriate appliances.
7. Obey instructions from fire officers, the event management team or security staff and do not stop to
collect personal belongings if evacuation is required.
8. Do not return to your stand until told it is safe to do so by the Fire Officer or the Event Safety Officer.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
19In the Event of an Accident/Injury
1. An injured person should be attended to by a qualified First Aider. Notify the nearest CCD host, first
aid post or contact the organiser’s office who will contact First Aid as soon as possible. Someone
should remain with the injured person if possible.
2. Do not move the injured person. Stay with them, reassure them and make them comfortable. Ensure
that their breathing is free, as this will help prevent the onset of shock.
3. Do not allow any fluid or solids to be given to the injured person.
4. In the event of a burn or scald, these should be treated by gently running cold (not ice cold) water
over them. However, always make sure that the injury is assessed by a first-aider. Do not try to remove
charred clothing.
5. When helping an injured person, ensure that you do not come into contact with their blood,
particularly if you have an open wound yourself. If you do have contact, inform medical personnel as
soon as possible.
Thrive Festival 2019 Exhibitor Manual
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20A – Z Directory of Services
Admission to the Venue
All members of the Public require a ticket to gain admission to the venue. Tickets for the event are for
sale on www.thrivefestival.ie/tickets (see page 8 for ticket times).
All staff and participants (exhibitor staff, feature staff, sponsors, contractors….etc) will require a
badge/wristband to gain admission during event days (see page 10 for build times and access). Please
see page 10 for information on accreditation.
Alcohol Provision
Thrive Festival is a non-alcoholic event. Under No circumstances are exhibitors allowed to provide or sell
alcohol from their stand. At no time should any staff members or guests be within your service area under
the influence of alcohol.
Audio Visual
The Convention Centre Dublin is the official Audio-Visual contractors for the event. If you require any
equipment for hire during the event, please contact Gareth Neville on Gareth.Neville@theccd.ie
ATM Banking Facilities
The closest cash point is located inside the Fresh on Lower Mayor Street. The next closest cash point is
located at the AIB Branch on Central Square. Both these cash points are within a 10 minute walk of The
CCD.
Baby Changing Facilities
For parents with babies there are changing facilities provided on each floor.
Cleaning/Waste Management
It is the responsibility of each exhibitor to maintain their stand in a tidy condition at all times. Please bring
cleaning equipment so you can ensure your operation is up to your preferred standards.
Food Stands are required to separate food waste from general waste and recycling waste.
Brown, green and general waste bins will be located throughout the event.
Please keep cardboard separate.
Any waste water generated by restaurants throughout the day must be emptied in an allocated sink in
the kitchen.
During build cleaners will be circulating to remove packaging etc – please make sure all such waste is in
the aisles and a final sweep of the site will take place one hour before opening. Your co-operation in that
last hour in terms of not generating waste would be much appreciated!
During the show cleaners will circulate the venue emptying bins and removing rubbish.
Thrive Festival 2019 Exhibitor Manual
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21Code of Practice
Please ensure that stands are staffed at all times during the open period of the event and that all exhibits
remain displayed during the event open hours. In order that no discourtesy is shown to last minute
visitors to the event, we ask that no dismantling of any displays or exhibits commence before 7.30pm or
until all visitors are clear from the venue on Sunday 31st March and the breakdown announcement is
made.
Cold Storage
Please refer to page 18 of this manual for details on both cold and dry storage options.
Complimentary Tickets
Each participating exhibitor will receive an allocation of 2 complimentary tickets, valid for the Sunday
afternoon session. These will be posted out in advance of the event.
Note; complimentary tickets cannot be transferred between sessions. Additional request for tickets can
be accommodated but a charge will be applied.
Cooking at the Event
Any exhibitor or participant at Thrive Festival who is preparing food must adhere to these regulations;
The following is a list of the cooking equipment and cooking methods which will not be permitted in The
CCD due to lack of venue extraction and potential fire preventions risks.
Gas is not permitted
Deep fat frying
Char-grilling
Shallow frying or griddling
BBQ
Cooking that is likely to be smoky and create strong smells.
Some of the equipment that would be allowed is as follows:
✓ Induction cooker
✓ Convection cooker
✓ Electric ovens
✓ Contact grill
If you are in any doubt or wish to use something that is not on this list, then please contact us to ensure
you are able to use a piece of equipment.
Credit Cards
Credit card facilities can be set up on your stand at a cost. For further information contact [X] or by phone
on 01-848-4511.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
22Dilapidations
You are reminded that you will be charged for causing any damage to the hall or stand area, including the
floor, caused by your staff or contractors. Any tape used to secure flooring must be removed at the end
of the exhibition. All stands must be entirely self-supporting; under no circumstances should anything be
attached to the fabric of the venue. Nails and screws must not be used in either the floors or the walls of
the venue, nor must anything be attached to roof bars or trusses.
Disabled Facilities
The CCD ensures that disabled visitors are afforded the same opportunities as able-bodied visitors.
Exhibitors should ensure that their stands are fully accessible to allow unrestricted access to disabled
visitors. The CCD has been designed to ensure that all areas of the venue are also fully accessible with
adequate facilities for disabled visitors. The CCD welcomes assistance dogs when accompanied by
visually/hearing impaired visitors. Disabled parking is available in the underground car-park of the CCD,
on a first come first served basis.
Disposables
Thrive Festival is endeavouring to be a green and sustainable event. With this in mind, we encourage all
exhibitors to refrain from using single use plastics and to use compostable, recycled or recyclable material
where at all possible.
Distribution of Literature
Distributing material such as printed cards, circulars or articles, is prohibited unless from your own stand.
Print material promoting any product other than that which the stand represents is also prohibited.
Equipment & Furniture Hire
The Organisers have appointed the following company as the equipment contractor for the event:
National Event Hire
National Event Hire, Tel: 1800 579 579
Unit 14 City Link Business Park, Mobile:
Forge Hill, Cork Fax: 021 431 9799
Contact: Catherine Larkin Email: catherine@neh.ie
Website: www.nationaleventhire.ie
Equipment ordered will be delivered direct to your stand on arrival. If you decide to hire equipment from
another supplier, please note the technical support on site is provided by National Event Hire for their
equipment only. Details of equipment available for hire can be found on their website.
Exhibitor Access to Storage Area
To access the storage and back of house area exhibitors will pass a security point and will be asked to
show proof of participation at the event, in the form of a wristband.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
23Fire Extinguishers/Blankets
The CCD will provide an appropriate level of fire extinguishers to cover the building and catering points
within the event. If there is an additional requirement for firefighting equipment on your stand, as
identified in your fire risk assessment, e.g. cooking demonstrations on stands, it is the exhibitor’s
responsibility to provide a fire extinguisher and fire blanket for their stand.
First Aid
We ask all food outlets to bring a First Aid kit to the venue.
There will be first aid cover at Thrive Festival during the event days from 8.00am to 7.30pm. If first aid is
required, please contact the Organiser’s office or the nearest CCD host / security guard.
Floor Covering
Any exhibitor who is cooking at their stand will be required to place non-slip lino or floor covering over
the carpet. Any damage caused to the carpet will be charged directly to the exhibitor.
Gangways
All gangways within the event have been approved by The CCD. Under no circumstances can any part of
your stand, furniture or exhibits project beyond the boundary of your stand. All gangways must remain
unobstructed and accessible at all times. Any exhibitor/restaurant
with too much stock to fit onto their stand should purchase storage to hold the excess stock.
Health & Safety
Please refer to the section of the manual on Health & Safety (page 33).
Insurance
The organisers require Exhibitors to have adequate insurance protection when attending the event. All
exhibitors must have a minimum of €6.5 million Public/Product Liability cover and €13 million employer’s
liability.
Our Insurance Company (see details below) requires Form 2 to be sent to your Insurance Broker and
completed. Please have your broker return the completed forms to the organisers by March 1st. If you
or your broker has any questions on this form please contact; Deborah Beckett, Willis Risk Services
(Ireland) Ltd. Tel: + 353 (0) 1 6396339 deborah.beckett@willistowerswatson.com
We recommend you not only insure yourself from liability from 3 rd parties we suggest you protect your
property from loss or damage and protect your expenditures against abandonment and cancellation or
curtailment of the event due to reasons beyond our control.
Lost Property
Any items lost should be logged with us in the Organisers Office at your earliest opportunity.
LPG Gas
NO gas is allowed to be used at the event. All cooking must be done using electrical appliances.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
24Marketing
Thrive Festival is backed by a high-profile comprehensive marketing and promotional campaign.
• ATL campaign through National & Regional media to include- Radio, Print, TV, Outdoor & Digital
• Media Partners include: TodayFM, Spin1038, Sunday Business Post & LovinDublin
• Heavy digital campaign over 10 weeks through google and social channels
• BTL campaign to include ongoing organic social media, weekly newsletters to database
• Ongoing PR Campaign over a 6 week period with media relations, interviews & competitions
• All information on the event constantly updated on website- www.thrivefestival.ie
Here are a few marketing tips to help you drive visitors to your stand at Thrive Festival and to help you
get the most out of the event:
Mailing Your Customers
Mail or email your customers about your presence at the show. Research has shown that 83% of the most
successful companies at a range of exhibitions in terms of business generated and leads collected were
ones that took the trouble to mail their prospects and customers before the show (Source: CEIR). Thrive
Festival logos and images are available upon request. Please note that only official logos and images
supplied by Thrive Festival are permitted to be used in promotional material. Please contact Hannah
Armstrong from our marketing team for further information hannah@equinoxevents.ie or on +353 1 497
2020
Advertising
If you are placing advertising in publications prior to the event use the adverts to drive people to see you
and your products at Thrive Festival by mentioning your involvement and where they can see you at the
event e.g. Visit us at Thrive Festival 2019 to find out more, Stand Number 1.
Internet
Using a banner or the Thrive Festival logo on your website helps to maximize awareness of your presence
at the event. If you would like to use the Thrive Festival logo or web banner please contact Hannah
Armstrong from our marketing team hannah@equinoxevents.ie or on +353 1 497 2020
Competitions and Promotions
The marketing campaign has numerous promotions and competitions running in a wide variety of
publications and providing prizes is a great way of securing coverage within the media. If you have any
prizes you would like to provide in association with Thrive Festival please contact Hannah Armstrong from
our marketing team hannah@equinoxevents.ie or on +353 1 497 2020
Please note the higher the value of the prize, the better the media title and the coverage.
Fascia Board
Exhibitors who have booked a shell scheme stand will receive a fascia board for the front of their stand,
this will be text only and will be in the Thrive font and design. The sign will include your stand name.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
25Minors
As required under the Safety, Health and Welfare at Work Act, 2005 and associated Regulations, under
no circumstances are children of 16 and under (including babies in arms or toddlers) allowed into the
event area during build/set up or breakdown.
Music
Exhibitors intending to play music on their stand (CD’s tapes, DVD’s, Video or live music) during the course
of the event, are required by law to obtain a music licence from both PPI (Phonographic Performance
(Ireland) Ltd) and IMRO (Irish Music Rights Organisation).
The licence is required from IMRO to authorise the public performance of the music (the royalties are paid
to the composer). The license from PPI authorises the use of the sound recordings (royalties are paid to
the record manufacturers).
It is the responsibility of the Exhibitor/Restaurant to apply for these licences for the duration of the event,
failure to do so will result in a fine by IMRO & PPI.
Please contact the IMRO licensing department on 01 661 4844. www.imro.ie
PPI can be contacted on 01 280 5977. www.ppiltd.com
The Organiser reserves the right to alter musical output considered to not be in keeping with the nature
of the event. We also ask you to respect the close proximity of your neighbouring exhibitors.
Organisers’ Office
The Organisers’ Office is located in the Forum on the ground floor and will be operational from Friday 29th
March at 10am. All requests for items or assistance during the build and event days should be requested
via the organisers’ office. The phone number of the organisers’ office will be given to you on arrival on
site.
Thrive Festival 2019 Exhibitor Manual
www.thrivefestival.ie
26Parking
The Convention Centre Dublin's ESPA Gold award underground car park, managed by Euro Car Parks, has
320 spaces, 8 disabled spaces and a height limit of 2.1m. It operates from 7.00am to midnight, 7 days a
week. Parking rates are €3.50 per hour or €25 per day, with an evening rate of €10 from 6.00pm to
midnight. You can pre-book you parking up to two weeks in advance. Pease note a 5% service fee applies
to each transaction.
Accessing the underground car park
Coming from the city centre, you can approach the car park via Mayor Street Upper or North Wall Quay.
If approaching via Mayor Street Upper, drive past the back of The CCD and, to your right, you will see a
ramp leading down to the car park entrance. If you are approaching The CCD from North Wall Quay, the
easiest way in is to turn onto Park Lane (first turn left after The CCD coming from the city centre, last turn
right before The CCD coming from Dublin Docklands). Take the first left off Park Lane and turn left down
the ramp to the car park.
When you go down the ramp, turn right for The CCD car park. Please note that when you park, you must
use the designated lift to exit the car park and ascend to Ground Level. For security reasons, all users of
the car park must exit the building at ground level on the east side of The CCD, and do not have direct
access into The CCD foyer. To access The CCD, simply walk around to the main entrance.
Car Parking near The CCD
There are over 2,300 spaces in car parks near The CCD. A map of car park locations is available by selecting
‘Parking’ from the dropdown menu on the CCD website.
In addition to the car parks listed below, just across the Samuel Beckett Bridge you will find on-street pay
and display parking on Stoney Road, Forbes Street and Hibernian Road, which operate from 7.00am to
7.00pm Monday to Saturday at €2.40 per hour.
Thrive Festival 2019 Exhibitor Manual
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