Employee Orientation Manual - WELCOME TO PIZZA HUT
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Employee Orientation Manual
WELCOME TO PIZZA HUT
1You've joined the world's leading pizza company-one that's dedicated to doing everything possible to fulfill our
customers' needs. In fact, our mission statement captures our philosophy of doing business. It says:
“To consistently demonstrate to America that Pizza Hut is the best choice for every pizza occasion."
This means we are committed to being the best choice for dine-in, carryout, delivery or any other occasion for
every customer, everyday. Now that you're a member of our team, you'll hear a lot about Legendary Service--a
term we use to describe our standard for customer service. Through providing Legendary Service, we hope that
our customers will tell stories about the exceptional lengths you go to in order to fulfill their needs. You are the
most important person in ensuring our success in dealing with our customers everyday. So, your energy, smile
and enthusiasm are every bit as important to our customers as the high quality of food you offer. Your dedication
to these high standards will not only help to ensure Pizza Hut's continued success, but also give you the great
personal satisfaction of a job well done. I hope it will be as rewarding to you as I know it can be.
GETTING STARTED
We want you to feel welcome here at Pizza Hut, so we've developed an Employee Orientation Manual that
will provide you with the following information:
* An introduction to Pizza Hut
* An explanation of Pizza Hut policies and procedures
* Your job responsibilities and the performance appraisal process
* Safety rules and food handling procedures
This handbook will guide you through the orientation process. You and your trainer will review it together. When
you finish the orientation, there are pages at the back of this book that you must read, sign, and give to your
manager. The book is yours to take home and refer to whenever you need to.
THE PIZZA HUT STORY
Although pizza was introduced on the east coast by Italian immigrants at the turn of the century, it was the
drive and entrepreneurial spirit of two young Americans in the heartland of this country that made pizza one of
this country's favorite foods. When American GI's returned from World War II, they had acquired a taste for that
Italian delight, that pizza. By November 1957, The Saturday Evening Post reported that there were more than
18,000 pizzerias in America, each selling between 200 and 1,000 pizzas each week, and that a pizza ''craze''
was sweeping America. Clearly, pizza was an idea whose time had come. In 1958, brothers Frank and Dan
Carney of Wichita, Kansas were approached by a family friend who had recently read the Post article. She
suggested that they try opening a pizza parlor in a small building she owned. The Carneys borrowed $600 from
their mother, hired John Bender, (who had worked in a pizzeria), and purchased some secondhand equipment to
try their hand at this new enterprise. When it came time to name their business, the Carneys looked at the tiny
sign on the building. They wanted "pizza" in the name, which left room for a three letter word. A family member
remarked that the building was shaped like a hut - and "Pizza Hut" was born. On June 15, 1958, that first Pizza
Hut restaurant opened for business. Within a year, they were operating three Pizza Hut restaurants in Wichita,
and had plans for opening the first franchise restaurants in Topeka, Kansas. By 1962, there were 43 Pizza Hut
restaurants in operation. By 1968, the number had grown to 300. By 1971, Pizza Hut had grown to be the largest
pizza restaurant business in the world, both in sales and in number of restaurants. Why did it grow so quickly?
One reason is the enormously successful franchising system. Today, approximately 80% of the Pizza Hut
restaurants and delivery units in operation are franchise owned. In 1977, Pizza Hut merged with PepsiCo, Inc. By
joining PepsiCo, Pizza Hut joined with other industry leaders: Pepsi Cola brand soft drinks and Frito Lay brand
snack foods. And when combined with PepsiCo's other restaurant chains, Taco Bell and KFC, Pizza Hut is part
of the world's largest restaurant group, with more than 20,000 outlets worldwide. In 1997 Pepsico spun off the
restaurants into a new corporation called Tricon Global Restaurants. Finally, we've developed a marketing
strategy that is central to our success: give the customer what they want, when they want it, where they want it
and how they want it. At Pizza Hut that means our customers always have choices: they can eat a delicious pizza
in our dining room, take it with them to any location, enjoy it at shopping malls, or have it delivered directly to their
door. Pizza Hut is the biggest--and the best--pizza restaurant system in the world. With more than 9,000
locations around the globe, it's the undisputed leader of the pizza industry. We've become the best
because we've established a solid reputation for our high standards of product quality while becoming legendary
for our friendly, efficient service. We take pride in the high caliber of our employees. Through training and their
own initiative, our employees do more than just "satisfy" their customers. They "consistently demonstrate to
America that Pizza Hut is the best choice for every pizza occasion."
PAYROLL AND TIMEKEEPING INFORMATION
2Following proper payroll and timekeeping procedures helps ensure that you receive all pay and benefits due to you. The following statements summarize these procedures and policies. Employee Document * Permanent computerized record of information. * One for each employee. * Report all changes in name, address, marital status, number of dependents or education level to your manager as soon as possible. Pay * Paid bi-weekly. * Paid for all hours worked. * Payroll stubs can be obtain thru Employee Self Serv website for Bergen employees * Payroll Checks can be picked up where you work. * No pay advances. * Pizza Hut does NOT cash paychecks. Payroll Deductions * Must complete and sign a W-4 form. * Some deductions are required by law: * Social Security * Federal Withholding Tax * State and local taxes as required * Disability withholding (some states) * These are deducted automatically from your paycheck. * Pizza Hut must have a current address every January to forward your W-2 to you. * Notify your restaurant manager of any address change. Timekeeping * Record all hours worked. * Report to work at your scheduled time. * Enter through the front door only in a complete uniform. * All hourly rate employees must be signed in immediately upon entering the building. * All hourly rate employees must leave the building immediately after signing out. * Proof of hours worked. * P.0.S. receipts * You are not required but encouraged to keep receipts for hours worked. Tips * Your tips are part of your income and belong to you. * Record all tips daily as you sign out on the P.0.S. equipment. * Keep a record for yourself. * Tips are subject to federal withholding tax and F.I.C.A. * Use your P.0.S. receipt to document your tip records for taxes. * Refer to IRS document 531 for tip recording records. * Federal law and many state wage/hour laws permit a portion of tips to be applied toward satisfying the legally required minimum wage. Important Tip Reporting Requirements 3
The Internal Revenue Service strictly enforces tip reporting requirements. It is important that you understand and
comply with the IRS requirements. If you fail to comply, the IRS can make you pay tax and penalty on tip income
that you did not earn. We recommend that you obtain detailed instructions of tip reporting requirements by
requesting your free copy of Publication 531 from the nearest IRS office or www.irs.gov. The following is a brief
summary of some of your tip reporting requirements. You must report all tips that you receive. You must keep a
daily record or other documentation to prove the amount of tip income you report. Entries should be dated and
made soon after the tips were received. The IRS can make you pay tax on the allocated tip amount if you fail to
keep a daily tip record (see "allocated tips" below). You must keep your daily tip record for three years after you
file your tax return. (The IRS generally has up to three years after your return is filed to question your tip
reporting.)
Allocated Tips
The IRS requires large food or beverage establishments, including Pizza Hut, to calculate allocated tips using
an IRS formula. The allocated tip amount must be reported to the IRS on the employee's annual Wage and
Tax Statement, Form W-2. The allocated tip amount represents the employee's share of 4%-8% (depending
on location) of dine-in restaurant sales minus the tips reported. If your reported tips exceed your 4%-8%
share, you would not receive allocated tips.
Overtime
• Hours worked over 40 per week will be paid time and a half rate.
• Review specific state laws regarding overtime pay.
Meal Break
• One unprotected meal break per five-hour or longer workday.
• Manager schedules breaks.
• Meal breaks may be interrupted at manager's request.
• Food and Beverage may be consumed in designated areas only.
• Must be eaten while on meal break or immediately following your shift.
• Only 1 Coupon allowed called “Emp Meal Choose 1 + Drink”. Coupon choices are one of either a
Personal Pan 1 Top, Side Salad, Single Bread Sticks or Cinnamon Sticks. Plus a Fountain Drink. (Bottled
drinks of any kind are not allowed)
• No other coupon or discount is allowed
• Bottled drinks are excluded from the employee meal program
• Employee meals must be rang up in the system and include sales tax
• Any abuse of employee meal discounting or not ringing in system can lead to termination
Benefits Information
Your employee benefits start as soon as you do at Pizza Hut, unless otherwise noted on the following pages.
Accordingly, all benefits will cease on your employment termination date.
Discount Meals
• Twenty-five percent (25%) nontransferable discount on purchase from the Pizza Hut restaurant location
that employs you.
• Active employees only
• Restrictions:
• Must be present at the time of purchase.
• For delivery, must inform the order taker about discount.
• Meals must be recorded and paid for when the meal is consumed.
• Discount should not exceed $10.
• Discount is off of full menu price. No other discounts, coupons or promotional offers may be applied.
• Alcoholic beverages are excluded.
• Employee discounts must be rang up in the system and include sales tax
• Discounting without entering as an Employee meal can lead to termination
• Any abuse of employee discount is grounds for termination.
4Hourly Employee Paid Vacation
Requirements:
• Must average 20 hours or more each week.
• Must complete one year of continuous service.
• Vacation pay based on average weekly hours.
• Vacation accrues based on continuous service as follows:
• 1-3 yrs., 1 week; 4-9 yrs., 2 weeks; 10-+ yrs., 3 weeks
• Vacation paycheck issued automatically the month following the month of your anniversary date.
• Actual vacation time-off must be scheduled by your manager.
• You must take vacation before your next anniversary date.
Worker's Compensation
• Provides medical, disability, and death benefits for work-related injuries.
• Subject to state requirements.
• Notify manager immediately if injured while working and get treatment as needed. Failure to report an
injury within 24 hours could result in loss of medical benefits.
• Employee will be drug tested on the next available testing day if they receive off site medical treatment.
Sick Pay and Short-term Disability
Sick pay or Short-term disability is not provided by Pizza Hut.
GENERAL ACCOUNTABILITIES FOR ALL EMPLOYEES
As a Pizza Hut employee, you will be expected to fulfill certain responsibilities. In general these include:
• Providing legendary customer service at all times.
• Contributing to the general operation and safety of the restaurant or delivery unit.
• Preparing and handling ingredients following recommended procedures.
• Preparing, cooking, and serving menu items to specifications.
• Performing maintenance duties to ensure clean and efficient operation of equipment and facilities.
• Following proper cash handling procedures.
General Job Description and Requirements
The purpose of this job description is to make the prospective employee aware of many of the physical and
mental job requirements he/she may be asked to perform. All employees must be able to deal with the potentially
stressful conditions of the fast paced restaurant business. Good communication skills are essential when dealing
with fellow employees and customers during business hours. The ability to deal with stress and conduct oneself
in a rational, professional manner at all times is required. Our goal at Pizza Hut is to provide a safe working
environment while offering efficient, friendly service to all customers in a clean restaurant and serve high quality
food made to Pizza Hut specifications. In order to reach these goals, employees must be able to work flexible
hours to accommodate the business. Working in a restaurant is a physically demanding job. During the course of
business, there will be hours of continuous walking and standing. Stocking and unstocking products, assisting in
unloading the supply truck, carrying heavy food trays and bus tubs, cleaning tables, washing dishes, moping
floors, cleaning and servicing equipment are all part of working at Pizza Hut. All of these tasks along with general
clean up may require bending and stooping and moving or carrying heavy loads. Drivers must be able to meet
additional job requirements as set forth in the policy manual. All employees are hired on thirty days probationary
period and may be terminated without cause during this time.
Performance Appraisal Process
Performance appraisals are conducted every twelve months to measure your progress and provide
direction.
• Merit increases are based on your performance.
• Complies with the Employee Wage Administration Program.
5Career Progression
• Fulfilling your accountabilities and getting good performance appraisals can open the door to a
satisfying career at Pizza Hut.
• Open positions at Pizza Hut are filled through internal promotions whenever possible and qualified
candidates are available.
• Promotions are based on job performance in the current position and qualifications for the next level as
determined by the operations management staff.
• Your restaurant manager, area manager, or operations manager can answer questions you may have
about your career at Pizza Hut.
OPERATING RULES AND GUIDELINES
In order for your unit to run smoothly, you and other crew members need to understand and follow certain
rules and operating guidelines. These are summarized below. Failure to follow these rules will result in
disciplinary action and/or termination. The Company Policy Manual is available for employee’s review on the
restaurant computer system.
Uniforms and Grooming
• Manager’s Uniform consist of:
• We supply the shirt. All you have to do is keep it clean and remember to wear it to work! The shirts has to
cover the mid drift and back.
• Those of you with hair have to keep it restrained. Hair net for sure. Hat if you want to. Unnatural hair
colors are not permitted for managers.
• Wear your name tag, please.
• Employee uniforms consist of:
• We supply the shirts and hats. You keep them clean and wear them.
• Hair must be restrained. If what little you have fits under your hat you are good to go. Otherwise we have
hair nets and beard nets to hold everything else back. After all, customers don’t want your hair in their
food!
• Have fun creating a customer name badge then wear it proudly!
Managers and Team Members Uniform consist of:
• CLEAN Jeans, either blue or black can be worn. If you dislike jeans we can live with black
slacks. Just make sure whatever you choose they are clean, without holes and not touching the
floor. Beyond that, wear what you like. If needed, please wear a belt to hold pants at waistline.
Each area manager can have different requirements for jeans and/or pants.
• Shoes must b e n o n -s l i p , co m fo rt ab l e an d cl ean . An y cl o s ed t o e s h o e y o u wan t as
l o n g as i t l o o k s cl ean . We ar e s u p p l y i n g a fu l l ap ro n . P art l y b ecau s e w e t h i n k i t
l o o k s g o o d an d al s o t o k eep t h e p an t s y o u s u p p l y cl ean fo r y o u . Yo u d o n ’t h av e t o
wear i t b u t t ry i t o u t .
JEWELRY
Team Members are allowed to wear the following jewelry:
• Rings are OK as long as you wear a glove to cover it.
• Leave your watch or arm band at home. Again, the Health Department objects to these items.
• Earrings and piercings are no problem as long as they are studs. Loops are a problem because they
can catch on things. And yes, our old friend the Health Department doesn’t like loops. Gauges and
Spacers must be covered while at work.
• Necklace have to be kept inside the uniform shirt to prevent contamination of food and food
contact surfaces.
6TATTOOS
Tattoos are no problem as long as they are not offensive. Butterflies are fine. Vulgarity is not. You get the idea.
FINGERNAILS
If you paint or otherwise enhance your nails then wear gloves. This keeps the Health Department happy. Besides,
covering those creative nails helps to protect them. So, gloves are a win-win!
HYGIENE
Every employee is expected to practice daily hygiene and good grooming habits
Confidentiality
• You may have access to trade secrets and confidential information valuable to Pizza Hut.
• All company business and personnel information is considered confidential.
• Any misuse or disclosure of confidential information is prohibited and is grounds for termination.
Meeting and Training Sessions
• Attend all training sessions and meetings unless excused in advance by your manager.
• Failure to attend a scheduled training session or meeting is grounds for disciplinary action up to, and
including, termination.
Friends, Off Duty Employees and Relatives of Employees
• Visits from friends and relatives are not appropriate.
• Friends and relatives of employees are not permitted behind the front counters or in the back room
(nonpublic area) at any time.
• Off duty employees are not permitted in nonpublic areas.
• Are not permitted in the restaurant or delivery unit after closing or before opening.
• Violation of this policy is grounds for disciplinary action up to, and including, termination.
Family Supervisory Relationships
• Pizza Hut permits the employment of more than one member of the same family.
• You are not permitted to work in a position where your supervisor or supervisor's supervisor is a relative,
unless approved by the General Manager.
• Prevents conflicts of interest.
• This policy includes dating relationships.
Company Property
• Report broken or defective equipment of any kind to your supervisor immediately.
• All company equipment, supplies and facilities must be used only for company business. Any improper
use, misuse or abuse of company property, or that of co-employees or others, will not be permitted.
•
Bulletin Boards
• Used for posting official or company information.
• All employees are responsible for checking for changes at least weekly.
Polygraph Examinations
• Polygraph examinations may be requested during investigations involving sabotage, theft or other
incidents causing economic loss to Pizza Hut. Only those employees who had access to the property
under investigation might be approached to take the examination.
• Testing, when done, will be by an examiner licensed by the state and with legally sufficient bonding or
insurance, with all costs being borne by Pizza Hut.
7• The use of such examinations will be in conformance with applicable laws.
Employment Agreement
• Nothing contained within policy statements is intended by Pizza Hut or should be construed by you as an
agreement concerning terms of employment.
• Wages, benefits, and other terms and conditions of employment may be changed at the discretion of
Pizza Hut.
• Pizza Hut also reserves the right to terminate employees at any time for any reason without warning or
notice by either party.
Equal Employment Opportunity
Pizza Hut will not discriminate on the basis of race, religion, color, sex, marital status, national origin, age,
physical handicap or veteran status in employment practices.
Employment practices include:
* recruitment * promotion * lay off
* transfer * hiring/recall * termination
* demotion * job classification
* training * placement
Immigration Reform and Control Act
• Federal law requires all employers to verify that every employee is authorized to work in the United
States.
• Before starting work:
• You must complete an Employment Eligibility Verification Form (1-9)
• Provide documents providing identity and work authorization.
• Acceptable documents include a state issued driver's license and a Social Security card. You will be
requested to present these documents to the manager.
Harassment & Discrimination
The company is committed to providing a work environment that is free of unlawful harassment. In furtherance of
this commitment, the Company strictly prohibits all forms of unlawful harassment, which includes harassment on
the basis of race, religion, color, sex, national origin, citizenship status, uniform service member status, age,
genetic information, disability or any other category protected by applicable state or federal law.
Examples of What Constitutes Prohibited Harassment: By way of illustration only, and not limitation, prohibited
harassment concerning race, color, religion, national origin, age or other protected characteristic includes:
• Slurs, epithets, and any other offensive remarks;
• Jokes, whether written, verbal, or electronic;
• Threats, intimidation, and other menacing behavior;
• Other verbal, graphic, or physical conduct; and
• Other conduct predicated upon one or more of the protected categories identified in this policy.
All employees must be allowed to work in an environment free from unsolicited and unwelcome sexual overtures.
No one should imply or threaten that an applicant or employee's "cooperation" (or refusal) in sexual matters will
effect individual employee assignment, compensation, advancement, career development or any other condition
or employment.
Sexual harassment refers to all unwelcome conduct of a sexual nature. These actions, whether committed by
supervisory personnel, coworkers or customers, constitute sexual harassment and are specifically prohibited:
• Repeated offensive sexual flirtations
• Unwelcome advances
• Propositions
• Continued or repeated verbal abuse of a sexual nature
• Graphic or degrading verbal comments of a sexual nature about an individual or his/her appearance
• The display of sexually suggestive objects or abusive physical contact.
8Occasional, socially acceptable compliments are not sexual harassment. If you are subjected to or have
knowledge of sexual harassment or intimidation:
• Report it IMMEDIATELY to the HR person in your franchise home office. Violations can lead to
disciplinary action up to and including termination.
Prohibited Substances
Do not consume beer or other alcoholic beverages or consume, sell or possess illegal drugs:
• while on duty
* on Pizza Hut property, while on duty or off duty
* while wearing a Pizza Hut uniform, while on duty or off duty
• immediately prior to work
• Violation of this policy is grounds for disciplinary action up to, and including, termination.
Serving Alcohol
• never serve alcohol to a minor (under 21) - check their l.D.
• never serve a pitcher of beer to an individual - refer to Pizza Hut serving procedures and state laws
• observe your state laws pertaining to restrictions on serving hours.
Weapons
• Visible or concealed weapons are not permitted on any Pizza Hut property or vehicle.
• Violation of this policy is grounds for disciplinary action up to, and including, termination.
Hazard Communication
The Hazard Communication Standard is intended to reduce worker risks by requiring hazard evaluation of
chemicals. All employers must inform workers about the hazards of chemicals they may be exposed to and
inform them how to protect themselves. As an employee, you need to know about the chemicals you work with
and of those stored near you.
• Always read the label before using a chemical compound such as detergent.
• Review the Material Safety Data Sheets (MSDS) to understand the potential risks and safety precautions
of the chemicals you use.
• MSDS are maintained at each unit.
• Available from your manager
Technology
• Drivers may use cell phones in the car for company business only and while the car is parked off the
roadway.
• Computers, copiers, faxes, satellite equipment and all other related devices are for business use only.
USB ports are for business related use only and not for personal media devices
• While at work, employees are expected to exercise the same discretion in using personal cellular phones,
PDAs, and other handheld electronic devices as is expected for the use of all the Company’s devices and
equipment. Excessive use of these handheld devices during the workday can interfere with employee
productivity and distracting to others. A reasonable standard is to limit personal calls, and personal text
messaging, instant messaging, emailing and other means of electronic communications during work time
to no more that one per day as needed. Employees are, therefore, asked to use these handheld devices
for personal use outside of working hours. While clocked in, your cell phone must be placed on silent and
put away.
• Televisions must be kept on company approved channels with the volume turned off and closed
captioning turned on.
• Background music must be kept at appropriate levels for customer dine-in comfort.
Other Guidelines
• Obtain health certificates or food handler's permits when required by city, county and/or state laws.
• Report all work-related injuries and/or safety hazards to your manager immediately.
9• Be sure to follow instructions and the standard operating procedures as given in the Pizza Hut training
guidelines at all times.
• Strict honesty must be maintained in all dealings with or for Pizza Hut. Any act of theft, dishonesty or
falsification, including but not limited to those relating to Pizza Hut, co-employee's, customers or other
third parties, will not be tolerated. This includes all record-keeping, money/merchandise handling, and any
other business transactions. Appropriate action, including termination, may be taken should an employee
fail to cooperate in an investigation.
• Any lost article found on Pizza Hut property must be reported or turned in to restaurant management.
• Operation of, or association with a business enterprise in competition with Pizza Hut is strictly forbidden.
Obtaining employment with another Company while continuing to work for Pizza Hut must first be
approved by your area manager.
• No law, statute, government regulation, or order, either state or federal, shall be violated by any employee
in the course of his/her duties. Violation of this rule shall be reported immediately to restaurant
management.
• Any emergency situation must be promptly reported to restaurant management.
• All employees are required to help promote a professional, cooperative and respectful environment for all
employees and customers.
PROGRESSIVE DISCIPLINE
Progressive discipline is a positive way of correcting unacceptable job performance at Pizza Hut.
Oral Warning
If your job performance is not meeting company standards:
• you are informed of the problem and the possible penalties if your performance is not improved.
• steps are then taken to correct or improve job performance.
• May be given for violation of company policy, failure to follow an approved procedure, unsatisfactory
performance, absenteeism or tardiness.
Written Warning
• A written warning is usually given if a problem identified by an oral warning has not been corrected.
• May also be given for refusal to follow lawful instructions, insubordination, cash control
violations, sexual harassment, or other policy violations.
Suspension
• Your supervisor may feel the situation calls for more serious action.
• You may be suspended from your duties until a decision on your employment with Pizza Hut can be
made.
Termination
• Termination may result if Progressive Discipline steps have not produced satisfactory and acceptable
performance.
• Termination may be immediate without using Progressive Discipline procedure if one of the following
violations has occurred:
• abuse of a customer
• manipulation
• use of drugs, inhalants or alcohol while on duty
• noncompliance with company policy
• moral misconduct
• theft
• falsification of company documents
• gambling on company property
• failure to follow lawful directions or instructions.
• Refer to “Attendance Policy” for more information concerning progressive discipline procedures.
• These are only examples and are not meant to be all inclusive.
10GRIEVANCE PROCEDURES
Pizza Hut encourages you to follow the grievance procedure in resolving questions and/or grievances
pertaining to Pizza Hut policies, procedures or actions.
• Grievance Procedure is your opportunity to discuss grievances or problems with your supervisor.
• First, discuss your issue with your manager.
• If you cannot resolve the issue with your manager:
• Write down the details and the action you want taken.
• Send it to the next level of management, with a copy to the office
• In situations involving sexual harassment, you should contact the office.
• The matter will be fully investigated.
• An oral or written response to your grievance within 10 working days will follow.
• If you do not agree with the response, you may appeal the decision in writing to the next level of
management.
SAFETY PROGRAM
Your safety is a shared responsibility.
• Your manager is responsible for establishing and maintaining the safety program for your restaurant or
delivery unit.
• You are responsible for following safe procedures and reporting any injury or hazardous condition
immediately to restaurant management.
• Give your manager any suggestions you have for improving safety.
Safety Rules
• Safety requires close attention to what you are doing and common sense, as well as special rules for our
special equipment.
• Learn how to lift properly to avoid strains and back injuries. These are 20% of the total injuries.
• Use proper lifting techniques when lifting heavy things such as dough, full bus tubs, trash cans and heavy
stock items.
• Ask someone to help you, if necessary.
• It is recommended to when lifting, keep your back upright, bend your knees and lift gradually by
straightening your legs.
• Always store heavy items on lower shelves.
• Make sure electrical cords are not frayed or damaged.
• NEVER put your hand in the dough mixer until you have shut it off and it has completely stopped turning.
• Always follow correct procedures for cleaning the dough roller. Check to make sure the safety bar is
operation properly.
• Use caution when slicing vegetables and dough to avoid cutting your hand or fingers.
* Always wear non-slip, rubber soled shoes (slip resistant) with a good tread design.
* Even with proper shoes, it is extremely important to mop up all spills right away.
* Cleaning floors thoroughly and regularly is the best way to prevent slips and falls.
• When cleaning floors, clean small areas at a time using caution signs to make employees and customers
aware of wet floors.
• If you are not sure if something is hot, ask before handling it.
• Never Run
• Federal law prohibits employees under 18 from cleaning or operating the dough mixer and driving while
on company business.
• Always have someone watching when you leave the building at closing.
• Know location and proper use of the fire extinguisher.
• Climb and descend stairs carefully using safety rails.
• Use a step ladder to climb. Do not use chairs, boxes or any other makeshift device to climb.
* Do not over reach.
11DRIVER REQUIREMENTS
Restrictions
• Must be 18 years or older and have two years of driving experience.
• Must complete and sign a Driver checklist before operating a vehicle on Pizza Hut's behalf.
• Must have a valid state driver license. Carry the license with you every time you drive for Pizza Hut.
• Student licenses are not permitted.
• If your driver license is suspended or revoked, you will not be able to drive for Pizza Hut.
• Let your manager know about any changes in your driving status. MUST maintain driving record within
guidelines on Driver Activation form.
• Must have a Motor Vehicle Record on file prior to delivering for Pizza Hut. It will be updated every six
months. Refer to Driver Activation form for requirements to gain or continue employment.
All authorized drivers will provide such information as may be required from time to time to comply with the
Department of Motor Vehicles or other government agency requests.
INSURANCE
The company furnishes at its expense, appropriate insurance coverage against third party claims for bodily
injury and property damage associated with company vehicles only. Employees operating personal vehicles on
company business must maintain coverage adequate for the state in which they operate.
• Proof of insurance must be verified by the office prior to permitting an employee to operate on the
company's behalf. Coverage will also be checked every time the policy comes up for renewal.
• Drivers are responsible to advise their manager of any change in their insured status (i.e. cancellation of
coverage will suspend driver from duty.)
• Some insurance companies may exclude coverage when driving for Pizza Hut. Check with your
insurance agent to make sure you are covered.
Accidents
All accidents should be reported to the restaurant manager.
If the accident involves a company owned vehicle, and that vehicle sustains substantial
damage, you may be reassigned to another job description or terminated.
Conduct
Drivers are expected to operate vehicles in a safe, courteous manner. They are also expected to follow all Pizza
Hut policies and procedures while on duty, on Pizza Hut property, or in uniform. Conduct which will result in
immediate termination includes but is not limited to the following:
• Failure to report any accident regardless of fault whether in a company or personal vehicle.
• Possession of firearms or other weapons.
• Operation of any vehicle while under the influence of alcohol or chemical substances.
• Storage or use of alcohol or other prohibited substances in any vehicle.
• Knowingly driving with a suspended or revoked license on Pizza Hut business.
• Knowingly driving a privately owned vehicle without insurance on Pizza Hut business.
• Use of a radar detector on Pizza Hut business.
• Reckless driving
• Use of cell phones while driving
• Texting while driving
ATTENDANCE POLICY
Your attendance is important to the success of our business. That is why you are expected to be at work in full
uniform, on time regularly, willing, and able to perform your job. Excessive tardiness or absenteeism will result in
disciplinary action up to and including termination. If you are unable to report to work at your regularly scheduled
time due to illness or emergency, we require that you phone your supervisor as soon as possible, but no later
than 2 hours before your shift begins. Messages left with other employees are not considered acceptable. All
employees are required to speak directly to the Supervisor or Manager on Duty. Any employee who fails to
show for work without giving proper notification of absence on any two consecutive shifts will be
12considered to have voluntarily resigned. Any employee who fails to report to work and fails to notify management of the reason for absence from work on any one shift will be given a written job warning for the first violation. If a second violation occurs, it will be deemed as job abandonment. Employees who clocks out or leave the store without the manager’s authorization during their schedule shift will be deemed as job abandonment and will be considered to have voluntarily resigned. All schedules must be followed as posted unless a change is approved by the restaurant manager. Drivers who do not bring their vehicle to work are considered not available for work as scheduled. At managers discretion they may be rescheduled for other tasks as needed. Pizza Hut policy requires that every employee be clocked in at any time he/she is working, and that all hours be accurately and properly recorded. Failure to accurately and honestly record time is grounds for immediate termination. TIME CLOCK ACCURACY Employees are not to clock in more than five (5) minutes prior or five (5) past their scheduled time unless a schedule change has been specifically approved by restaurant management. An employee who has multiple and/or continual excused absences may be subject to disciplinary action or even termination depending upon the extent of the problem and the circumstances involved. Approved Leave of Absences Without Pay (LOA) Military Service Commitment - Pizza Hut will comply with its legal obligations to those engaged in the service of our country. On-The-Job-Injuries covered by Workers' Compensation - medical absences for on-the job- injuries are automatically approved. The Company must have written documentation from treating physician that the employee has been taken off work. Notification of Leave of Absences (LOA) The company provides Leave of Absence without pay if the employee has been employed at least twelve (12) consecutive months. Employees must notify their immediate supervisor as soon as possible before the leave of absence takes place. All leave of absences must be approved before the time off may be taken. Any change in the status or length of the leave of absence must be communicated to and approved by the employee’s immediate supervisor before the expected return date, or the employee will be considered absent and will be subject to the attendance policy. DRUG-FREE WORKPLACE POLICY General Statement: The Company believes that a healthy and productive work force, safe working conditions free from the effects of drugs, inhalants and alcohol, and services rendered by the company, are important not only to the company, but also to the employees and general public. The abuse of drugs, inhalants and alcohol creates a variety of workplace problems, including increased injuries on the job, increased absenteeism, increased financial burden on health and benefit programs, increased workplace theft, decreased employee morale, decreased productivity, and a decline in the quality of products and services. See Policy #204 for details. Coordination With Law Enforcement Agencies The sale, use, purchase, transfer or possession of an illegal drug or drug paraphernalia is a violation of the law. Pizza Hut will report information concerning possession, distribution, or use of any illegal drugs to law enforcement officials and will turn over to the custody of law enforcement officials any such substances found during a search of an individual or property. Searches will only be conducted of individuals based on reasonable cause; and only of their vehicles, lockers, desks and closets when based on reasonable suspicion. Pizza Hut will cooperate fully in the prosecution and/or conviction of any violation of the law. Reservation of Rights Pizza Hut reserves the right to interpret, change, suspend, cancel or dispute, with or without notice, all or any part of this Policy, or procedures or benefits discussed herein. Employees will be notified before implementation of any change. Although adherence to this Policy is considered a condition of continued employment, nothing in this Policy alters an employee's status and shall not constitute nor be deemed a 13
contract or promise of employment. Employees remain free to resign their employment at any time for any or no reason, without notice, and Pizza Hut retains the right to terminate any employee at any time, for any or no reason, without notice. Other Laws And Regulations The provisions of this Policy shall apply in addition to, and shall be subordinated to, any requirements imposed by applicable federal, state or local laws, regulations or judicial decisions. Unenforceable provisions of this policy shall be deemed to be deleted. PROPERTY OF THE COMPANY The information contained in this handbook is intended only for use by personnel of the Company. All rights are reserved, and any transfer or disclosure of this material is prohibited. Use of this information by any other persons or company is prohibited. All references to Pizza Hut in this handbook, with the exception of "THE PIZZA HUT STORY", refer to the Company. COMPANY POLICY DISCLAIMER I UNDERSTAND THAT THIS EMPLOYEE ORIENTATION MANUAL IS A GENERAL GUIDE AND THAT THE PROVISIONS OF THIS MANUAL DO NOT ALTER MY AT-WILL EMPLOYMENT OR CONSTITUTE AN EMPLOYMENT OR CONTRACT, NOR DOES IT GUARANTEE CONTINUED EMPLOYMENT. THE COMPANY RESERVES THE RIGHT TO CHANGE, MODIFY, ADD OR ELIMINATE ANY PROVISION WITHIN THIS MANUAL AT ANY TIME WITHOUT NOTICE. I UNDERSTAND THAT THE PROVISIONS CONTAINED IN THIS MANUAL ARE APPLICABLE TO ALL EMPLOYEES AND TO MYSELF. ANY PROMISES MADE TO ME WHICH CONFLICT WITH THE PROVISIONS OF THIS MANUAL ARE EFFECTIVE ONLY IF IN WRITING AND SIGNED BY THE PRESIDENT OF THE COMPANY. REFERENCE POLICY All requests for information, including requests for verification of employment and requests for employment references, regarding current and former employees should be directed to the office. Only employees of the office are authorized to provide information of any kind regarding current or former employees. Inquiring parties should be informed that all requests need to be made in writing. The company will release only a current or former employee's dates of employment, job title and salary history to third parties unless the employee has signed a written authorization to disclose further information about their employment. Authorization forms are available in the office. All employees are expected to strictly abide by the terms and procedures of this policy. An employee who receives a request for information should never make any "off-the-record" statements regarding a current or former employee. Employees who violate this policy may be subject to discipline up to and including termination. ATTENTION ALL EMPLOYEES: Every payroll check you receive has a stub attached to it. This stub details how your paycheck was calculated as well as giving year-to-date totals of your earnings and deductions. Many of you need this information to provide to various government agencies to apply for benefits. Therefore it is vey important that you save your check stubs. Due to the overwhelming number of requests for duplicate information, we are no longer able to provide information free of charge. Effective immediately, we will charge $10.00 per request for this information. Your cooperation in retaining your stubs for future use is greatly appreciated. 14
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