Digital Smart services for Identity and Access Management - Skillmine ...
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Digital Smart services for Identity and Access Management Features & Uses cases subsystems for digital transformation projects Presentation Title © Skillmine Technology Consulting Pvt. Ltd. The information in this document is the property of Skillmine Technology Consulting Pvt. Ltd. and may not be copied or communicated to a third party or used for any purpose other than that for which it is supplied without the written consent of Skillmine Technology Consulting Pvt. Ltd. Page 1
Disclaimer Confidentiality This document contains confidential and proprietary information of Skillmine Technology Consulting Private Limited (‘Skillmine’). National Life & General Insurance Oman may not disclose the confidential information contained herein to any third party without the written consent of Skillmine, save that National Life & General Insurance Oman may disclose the contents of this document to those of its agents, principals, representatives, consultants or employees who need to know its contents for the purpose of National Life & General Insuranceevaluation of the document. National Life & General Insurance Omanagrees to inform such persons of the confidential nature of this document and to obtain their agreement to preserve its confidentiality. As a condition of receiving this document, National Life & General Insurance Omanagrees to keep this information, confidential as it takes with respect to its own confidential information. This confidentiality statement shall be binding on the parties for a period of two (2) years from the issue date stated on the front cover unless superseded by confidentiality provisions detailed in a subsequent agreement. Terms & Conditions This document is valid until 08th July 2020 and is subject to Skillmine’s standard terms and conditions which are available on request .Skillmine reserves the right to vary the terms of this document in response to changes to the specifications or information made available by National Life & General Insurance Oman. Submission of this document by Skillmine in no way conveys any right, title, interest or licence in any intellectual property rights (including but not limited to patents, copyrights, trade secrets or trademarks) contained herein. All rights are reserved. Skillmine does not assume liability for any errors or omissions in the content of this document or any referenced or associated third party document, including, but not limited to, typographical errors, inaccuracies or out-dated information. This document and all information within it are provided on an "as is" basis without any warranties of any kind, express or implied. Any communication required or permitted in terms of this document shall be valid and effective only if submitted in writing. Limitation of Liability Under no circumstances shall Skillmine be liable for any indirect, special, or consequential loss, damage, claims, liabilities, charges, costs, expense or injury (including, without limitation, loss of use, data, revenue, profits, business and for any claims of any third party claiming through Skillmine) that may arise out of or result from the purchase order placed by National Life & General Insurance Omanon Skillmine as per this proposal. National Life & General Insurance Oman agrees to defend, indemnify and hold Skillmine, harmless against all suits, claims and proceedings made by a third party to the extent such suit, claim or proceeding alleges any infringement by National Life & General Insurance Omanof any intellectual property rights, and gives Skillmine the sole and full right to control the defence or negotiate the settlement of such claims, fully cooperates with Skillmine in such settlement or defence of such claims, and does not make any admissions which affect defence of the claim and does not settle the claim without the Skillmine’s consent. National Life & General Insurance Omanshall bear the expense of any such defence and pay any damages and legal fees that are attributable to such suit, claim or proceeding. Page 2
Identity & Access Management: Driving factors Easy “Know Centralized your identification, Customer” Regulatory Record authorization (KYC) Compliance keeping and access Painless access systems controls GDPR compliance Two way sync with management for needed. Fast onboarding for user data govt. regulators public facing web and auto ID retention and like CERSAI, and mobile processing consent ADHAAR etc. systems. Common access Centralized Update/Obtain layer for multiple document and ID Fool proof audit CKYC unique ID fast evolving collection and trails and details digital systems. updates. Compliance to Self service latest “Opt-in” process to reduce Search and sync. authentication and traceability and agent from CKYC data authorization record. interventions. standards. Anti-money Smart De- laundering (AML) duplication and Fraud checking Page 3
Core services Digital Identity verification •Open Standards based Real time Access control High grade Authorization and Authentication •APIs to secure digital assets (websites, apps) using multi factor authentication (MFA), biometrics etc. •User management as per GDPR SKILLMINE rules. IDENTITY TOOLS Financial Institution 360° Customer profile management IT SYTEMS •“Know your customer” management (e-KYC) •Anti-money laundering (AML) compliance tools CKYC Integration •Two way sync with registrars •CERSAI CKYC, Aadhar etc. Page 4
Know Your Customer Solutions Customer Acquisition KYC Data Collection Customer Identification Record Keeping • Self-service portal (eKYC) • Scanning / Upload of • Smart De-duplication and AI • Two way updates with • Agent assisted Service Apps documents and images driven fraud detection Regulator and Central • Customer Web & Mobile • AI driven document • Quick Search Registrar. Apps (mobile KYC) validation and cleansing • Regulator & Central Registrar • Self service and agent based • Customer Due Diligence integrated data KYC Update processes Processes • e-verification processes • Third party integration of (Video, Biometrics etc.) Identity Providers • Electronic ID verification (e.g. AADHAR, PASSPORT, CKYC) Page 5
Unified identity solution Digital Access points - Role management authentication authorization - Mobile - Consent - Web Management - IoT Devices - Fraud identification - Kiosks SMART MULTIFACTOR AUTHENTICATION Up to 45% reduction in total security related costs Page 6
U n i f i e d i d e n t i t y s o l u t i o n Features & Highlights Standards based Unified IAM platform All popular Social login providers supported •OAuth2 and OpenID connect •Facebook •SAML •Google •AD •Microsoft •LDAP •All OAuth2 compliant providers Multi factor Authentication channels Power tools •EMAIL •Payment Gateway Aggregator •SMS •Consent Management •IVR •Quick Integration with existing enterprise systems •FACE ID •Password less login •VOICE •Multi-level User & Groups management •FIDO2 •Built-in notification engine (SMS, EMAIL, Push, IVR etc.) Page 7
System Overview Page 8
Use Case : KYC Process optimization PROBLEM STATEMENT Financial institution has large volume of customers that are availing its loan and leasing products and need to be onboarded into the systems. The regulatory environment dictates careful collection of Identification documentation, ownership documentations after proper due diligence. This involves many touch points for the customer and agents causing delays, costs and inaccuracies. Customers need constant updates and view into the progress. SOLUTION SUCCESS FACTORS • Deployment of cloud based Skillmine KYC solution. • Customer to agent touch points reduced to just a few by easy to use and fast self service applications for the • Integration of the KYC process to internal IT customer. systems (LMS, CRM) • Agent dashboard gives instant verification and update to • Agents provided with the KYC applications on the CKYC systems and internal fraud checks. Web and mobile. • Powerful ID verification and AI driven match tools make due diligence easy and effective • Customers provided with the self service applications on web and mobile. • Customer self service apps are adopted In large numbers as they are easy and quick to use. • Skillmine IAM deployed and integrated with all customer facing web and mobile access • OVERALL COST REDUCTION OF OVER 50% achieved. applications • DIGITAL ENGAGEMENT INCREASED BY 70% Page 9
Customer Engagement Journey Managed Services Support and Project Management Managed Services Implementation & Consulting & CIO Services Technology Transformation Roadmap and Operating Model Preparation Better, Simpler and Cheaper Cost High Quality Managed Services to Cost Effective & Expert Advice Effective Implementation Methods achieve near ‘0’incidents (Cloud based POC infrastructure) environments Page 14
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India | Middle East | UK | Americas info@skill-mine.com orders@skill-mine.com skill-mine.com Think & Care about Customer’s Investment • Predictable Delivery Every Time since First Time • Passionate about Desired Outcome Page 16
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