SERVICE GUIDE 2020 DHL EXPRESS
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DHL EXPRESS SERVICE GUIDE 2020
2 Service Guide DHL Express 2020 Service Guide DHL Express 2020 3
WELCOME TO THE WORLD
OF DHL EXPRESS
Logistics is more than transport alone. With our logistics services, we connect your business
to your customer. DHL Express understands that your shipment is more than a package alone.
Whatever you send, we know how your shipment can make a difference. With our global
express network, DHL Express will deliver your products on time and at the right place. Whether
you are sending a document to Paris or a package to Hong Kong. Just as you have promised your
customer.
Corporate Social Responsibility 04
An appropriate service for every shipment 06
GoGreen in the Netherlands 08
Shipping is easy with MyDHL+ 10
E-commerce 12
Calculate the rate for your DHL Express shipment 14
Sending DHL Express shipments 16
Importing DHL Express shipments 18
Simple payment with DHL MyBill 20
4 Service Guide DHL Express 2020 Service Guide DHL Express 2020 5
CORPORATE SOCIAL
RESPONSIBILITY
Corporate Social Responsibility (CSR) is an integral part of our business strategy. We use
our experience and global presence to help people and the environment, striking a balance
between our economic and social responsibility goals.
COMMITMENT GOGREEN GOHELP GOTEACH
We do everything we can to make sustainable and positive GoGreen is DHL‘s environment program. DHL is actively Together with various strong partners we strive to im- GoTeach reflects our commitment to a better quality of
changes in the world. We do this by using available knowl- working to reduce the impact of logistics on the environment prove people‘s living conditions. For example, we utilize education. We are promoting and developing initiatives across
edge and a global presence in a way that benefits people by minimizing the use of natural resourcesmand using the our logistics expertise to provide effective emergency the globe that support individuals in their development and
and the environment. We focus on four strategic areas of most efficient transport. This enables DHL toreduce its CO2 aid in areas affected by natural disasters. We have our help them expand their skills. To achieve this we partner with
involvement to fulfill our responsibility: GoGreen, GoHelp, emissions. DHL has set itself the ambitious mission: ZERO own Disaster Response Team, which works together global organizations in the field of education.
GoTeach and Volunteering. emissions by 2050. with the United Nations and UNICEF.
VOLUNTEERING
We encourage our employees to take an active part in social
projects in their immediate environment.
6 Service Guide DHL Express 2020 Service Guide DHL Express 2020 7
GOGREEN IN THE NETHERLANDS
DHL plays a leading role in sustainable logistics. Through
innovation and efficiency in logistics processes, DHL can
substantially reduce the burden on the environment. DHL
is at the forefront when it comes to sustainable transport,
from bicycle to truck and even air fleet! More than half of
the express shipments in many Dutch cities are delivered
by bicycle in the ‘last mile’. We cycle where we can. When
a package is too large for the bicycle, we use the delivery
van that is now electric in many places. In the meantime,
electric trucks have also been introduced in our fleet. But
also the recipient can contribute to the environment by
registering their delivery preference. With these initiatives
we are well on our way to Zero Emission in 2050! For more information:
DHLEXPRESS.NL/GREEN
ELECTRIC DELIVERY VANS AND TRUCKS GOGREEN CLIMATE NEUTRAL SERVICE DHL EXPRESS MOBILE APP LESS CO2 EMISSIONS, MORE TREES
DHL Express already has many electric delivery vans in use You can take care of the environment while shipping your But also as the receiver you can directly contribute to a But DHL Express goes further: the CO2 reduction achieved
and the first electric trucks have now been added. The elec- goods. We offer an all-inclusive carbon off-setting service cleaner environment. Every package that is delivered at the we double by planting trees. We do this together with Team
tric truck was first deployed in Rotterdam for the collection for customers with a DHL account who wish to balance first delivery attempt saves kilometers and therefore CO2 Sunweb, the well-known cycling team. These trees are
and delivery of larger shipments and this will be expanded their transport activities with real measures to protect emissions. This is good for the environment, makes deli- planted in two Limburg plots where Team Sunweb trains.
in the coming period. Smaller shipments in the city center the environment. The service comprises the calculation of very more efficient and connects sender and receiver even Team Sunweb itself also plants trees in these forests to
and in other larger cities are still preferably delivered by bi- carbon emissions at shipment level, the offsetting of those faster. Enter your delivery preference via the DHL Express compensate the kilometers traveled by the cycling team in a
cycle such as the Parcycle and the Cubicycle. DHL is one of carbon emissions through DHL’s Carbon Management Mobile App. You decide how you want your package to be motorized way.
the leaders in Rotterdam in the ‘Green Deal 010 Zero Emis- activities, and the annual certification of those offsetting delivered: at home, at a DHL ServicePoint or at another
sion City Logistics’ initiative to create sustainable solutions activities by an accredited third party, Société Générale de address or time - exactly how it suits you best. Fast and
that will permanently improve air quality in the city center. Surveillance (SGS). efficient for the receiver, and also sustainable!
8 Servicegids
Service Guide
DHL
DHL
Express
Express
2016
2020 Service
Servicegids
Guide DHL Express 2016
2020 9
AN APPROPRIATE SERVICE
FOR EVERY SHIPMENT
VARIETY OF SOLUTIONS
SAME DAY-SERVICES TIME DEFINITE-SERVICES DAY DEFINITE-SERVICES
Description For mission-critical shipments Time-critical shipments with delivery Reliable and cost-effective service for
that need immediate pickup and deli- before 9:00 am, before 12:00 noon, or your less urgent and heavier shipments
very within the shortest possible time- before close of business, with with delivery within a few working days.
frame or special care. a money-back guarantee.*
Service DHL SPRINTLINE DHL EXPRESS 9:00 DHL ECONOMY SELECT
Urgent non-stop delivery of your ship- Door-to-door delivery before 9:00 am A cost-saving shipping service for less
ment (from a document to on the next possible working day. With a urgent shipments of packages up to 70
a lorry load) at any time in the money-back guarantee. kg and pallets up to 1,000 kg - without
Netherlands or the rest of Europe. compromising on quality - to more than
30 destinations in Europe.
DHL JETLINE DHL EXPRESS 12:00 DHL IMPORT ECONOMY SELECT
Urgent delivery of your shipment (from Door-to-door delivery before 12:00 You can import parcels and pallets from-
a document to several pallets) on the noon on the next possible working day. nearly every European country with DHL
next available flight out to any destina- With a money-back guarantee. IMPORT ECONOMY SELECT.
tion worldwide.
DHL Express is the number one in express transport. DHL Express offers a wide variety of logistics
DHL SECURELINE DHL EXPRESS WORLDWIDE DHL GLOBALMAIL
solutions. From emergency same day delivery to guaranteed time-definite delivery on the next Possibility for personal guidance (On With DHL EXPRESS WORLDWIDE For all your international mail (to
possible working day, DHL Express has the right service to meet your needs. On these pages you Board Courier Service) with worldwide we guarantee delivery of your any country in the world except the
coverage. national and international express Netherlands).
will find an overview of all our DHL Express services. How may we help you? shipments before close of business
on the day of delivery.
DHL SAME DAY SOLUTIONS DHL IMPORT SERVICES
SAME DAY-SERVICES DAY DEFINITE-SERVICES Customized solutions for all your spe- You can import shipments from more
For all those mission-critical shipments that need For shipments that are less urgent, but must be delivered cific logistic needs. than 214 countries around the world
with DHL Import Services. With delivery
immediate pickup and door-to-door delivery within the with a specified transit time within Europe, choose our before 9:00 am, before 12:00 noon, or
shortest possible timeframe. Within the Netherlands, Day Definite services: a shipping service for a balance before close of business.
in Europe or in the rest of the world. We always provide between speed and costs. Reliable and easy.
customized delivery solutions. By road? By scheduled air- Destination Netherlands, Europe and worldwide Netherlands, Europe and worldwide Europe
line? A helicopter or private jet? Everything is possible.
Type of shipment Documents, parcels and pallets Documents, parcels and pallets Parcels and pallets
TIME DEFINITE-SERVICES Pick-up Same day, as fast as possible Same day Same day
For time-critical shipments that have to arrive quickly and after booking
on time, choose our Time Definite services. Fast national
Book shipment 088 - 0552 888 via dhlexpress.nl or via 088 - 0552 000 088 - 0552 000
and international deliveries, anywhere in the world, with a
choice of different delivery times: before 9:00 am, before
12:00 noon or before the end of the working day. This we
guarantee. * The money back guarantee only applies to time-critical shipments with delivery before (import) 9:00 and 12:00
Check www.dhlexpress.nl for more information.
10 Service Guide DHL Express 2020 Service Guide DHL Express 2020 11
SHIPPING IS EASY WITH MyDHL+
MyDHL+ gives you access to all the important online shipping services in one tool. Importing,
exporting, booking pick-ups for your shipment and online tracing are faster and easier than ever.
Whether you are a small company or a multinational corporation, MyDHL+ fits all your shipping
needs and preferences. Welcome to the next generation of online express shipping!
MyDHL+ IS SIMPLY EFFICIENT, FLEXIBLE, PAPERLESS TRADE
INTUITIVE AND TRANSPARANT. With MyDHL+ you no longer need to print your
Quickly creating and tracing a shipment, or booking customs invoices, you can simply add these online
a courier pick-up. And all in just a few mouse clicks. when booking your shipment. Digital processing with
With its smart and streamlined interface, MyDHL+ offers Paperless Trade facilitates rapid customs clearance
an optimum online shipping experience based on your of your shipment. In addition, you save time, printing
preferences. costs and you make a positive contribution to the
environment.
PROACTIVE TRACING WITH PROVIEW
You follow your shipment closely with Track & Trace,
but MyDHL+ takes it a step further! Would you like to
DISCOVER THE BENEFITS
be notified by e-mail or SMS when, for example, your
Simply efficient
Simply intuitive shipment has been picked up, cleared by customs
Simply flexible
or delivered? ProView is available in MyDHL+ for all
Simply transparant
your export and import shipments.
DISCOVER THE BENEFITS OF MyDHL+
Shipment preferences to auto-populate fields in recurring shipments.
Customizable templates for waybills and Customs forms.
Instant access to Commodity Tariff Codes prevents mistakes and saves you time.
Beforehand an overview of the transit times and shipping rates.
Including an estimate for duties and taxes.
Online tracing: you know exactly where your shipments are at any given time.
Share status notifications with others, personalized and sent from your own email address.
Many more useful features to make your life easier.
12 Service Guide DHL Express 2020 Service Guide DHL Express 2020 13
CROSS FRONTIERS, REACH
NEW CUSTOMERS AND GROW
INTERNATIONALLY
E-COMMERCE
Get more out of your business with the cross border E-commerce solutions from DHL Express. We give you tips how to grow
your webshop internationally, how to increase conversion and shopping cart value and increase purchases from your inter-
national customers. Take advantage of our expertise, our fast global network and optimize the experience of your customers
by letting them choose how and when they want to receive their order using DHL On Demand Delivery. With these flexible
delivery options, you increase the chance of purchase and you grow 2x faster than retailers without this option. And if an order
should have to be returned, this can be done quickly and easily with our easy return service.
CUSTOMIZED AND INTEGRATED SOLUTIONS
We also provide you support with your webshop and help you organize your logistics process more efficiently. We offer online so-
lutions that you can integrate into your website and order processing systems. With the DHL Express API you get access to all our
extensive services. For example: Track & Trace, direct return label printing and smart delivery options for your customers with
DHL On Demand Delivery. This will allow you to streamline your logistics process and remain 100% in control of your business.
WEBSITE HEALTHCHECK
Reaching customers across the globe is easier than ever
with e-commerce. Would you like to know how your
website is performing? Do our free Website Health Check.
Discover how you can optimize your website - also for
your international customers.
Increase your conversion
Increase your shopping cart value
Reach new customers
dhlexpress.nl/e-commerce
growyouronlinebusiness@dhl.com
70%
Cross border e-commerce Adding an express option to
is growing at an annual your shipping services can
rate of: increase your shopping cart
25%
value by up to:
LET’S DO BUSINESS!
14 Service Guide DHL Express 2020 Service Guide DHL Express 2020 15
CALCULATE THE RATE FOR
YOUR DHL EXPRESS SHIPMENT
FOUR EASY STEPS
1 WHAT RATE ZONE? 3 INSIDE OR OUTSIDE THE EUROPEAN UNION FUEL SURCHARGE
Check the rate zone of the country to which you want to The fuel surcharge for Time Definite services will
Different rates apply for domestic shipments, and for
send or from which you want to import the shipment. be based on the monthly average spot prices for
shipments within and outside the European Union. The
US Gulf Coast (USGC) kerosene-type jet fuel, as
EU rates apply to all shipments within the European
reported by the U.S. Department of Energy.
Union. Outside the European Union a distinction is made
2 WHICH RATE LIST? between shipments that do not require customs clea-
The fuel surcharge is adjusted in line with
Decide when you want your shipment to arrive: rance (Documents) and shipments that require a statuto-
an index inincrements of 0.25%. The fuel
before 9:00 am? ry customs declaration in the destination country (Non-
prices are published by the US Department
DHL DOMESTIC EXPRESS 9:00 Documents).
of Energy with a two-month delay. So the fuel
DHL EXPRESS 9:00
surcharge for May, for example, is based on the
DHL IMPORT EXPRESS 9:00
average fuel price in January.
4 WHAT WEIGHT?
before 12:00 noon? The rate of your shipment also depends on the weight The fuel surcharge for Day Definite services will
D
HL DOMESTIC EXPRESS 12:00 in kilos or volume in m3 per package or item. Are you be based on the most suitable national measure
DHL EXPRESS 12:00 ‚ ‚
shipping a large lightweight package? Then we calculate of diesel prices. The surcharge is linked to the
DHL IMPORT EXPRESS 12:00 the volumetric weight. After calculating the volumetric consumer price in local currency of diesel fuel
weight, compare this with the actual weight in kilos. The inclusive of duties and taxes and published here.
before close of business? heaviest of the two counts as the billable weight of your Within Europe this is measured by the European
DHL EXPRESS WORLDWIDE package/item. Commission Directorate General for Energy and
DHL IMPORT EXPRESS WORLDWIDE
Transport and published in the Oil Bulletin.
DHL EXPRESS ENVELOPE
The fuel surcharge is adjusted in line with an
index inincrements of 0.25%. The fuel surcharge
is adjusted by DHL Express in the month after
publication by the European Commission.
HEIGHT
CALCULATING THE VOLUMETRIC WEIGHT: The fuel surcharge tables can be viewed on
LENGTH X WIDTH X HEIGHT (IN CM) our website.
5000 LE
NG H
TH DT
WI
16 Service Guide DHL Express 2020 Service Guide DHL Express 2020 17
SENDING DHL EXPRESS
DHL Express strives to provide you with accurate and reliable information. Published transit times are indicative. Current transit times can be viewed at http://dct.dhl.com
Published transit times are based on the most common occurring transit time between two countries to direct delivery areas in the destination country. Transit times for non-direct
delivery areas are available from our customer service team. Actual transit times may differ from published transit times due to customs procedures in the destination country,
non-average values, non-average dimensions or the non-average weight of a shipment. All our services are subject to the DHL Express General Terms and Conditions of Carriage,
SHIPMENTS
deposited on the 18th of July 2016 at the clerk to the Noord-Holland court, location Haarlem, under no. 25/2016 and are available on request. The DHL Express General Terms and
Conditions of Carriage are also published on dhlexpress.nl.
CT
CT
CT
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LE
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0
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for export*
DH
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Afghanistan 3 4 Estonia 1 EU • 4 Maldives 4 4 Spain 1 EU • • 2
Albania 1 2 Ethiopia 2 2 Mali 2 2 Sri Lanka 2 2 •
Algeria 1 2 Falkland Islands 5 6 Malta 1 EU St. Barthelemy 3 4
American Samoa 5 5 Faroe Islands 3 3 • • Marshall Islands 6 6 St. Eustatius 3 4
Andorra 3 3 • • Fiji 4 4 Martinique 2 3 St. Helena** 10
Angola 4 4 • Finland 1 EU • 3 Mauritania 3 4 St. Kitts 3 4
Anguilla 3 4 France 1 EU • • 2 Mauritius 2 2 St. Lucia 3 4
Antigua 3 4 French Guiana 2 3 Mayotte 6 6 St. Maarten 3 4
Argentina 2 3 Gabon 2 2 • Mexico 2 2 St. Vincent 3 4
Armenia 2 3 Gambia 3 3 Micronesia 6 6 Sudan (North) 3 3
Aruba 3 4 Georgia 2 3 Moldova, Republic of 2 3 Sudan (South) 4 4
Australia 3 3 • Germany 1 EU • • 2 Monaco 1 EU Suriname 4 5
Austria 1 EU • • 2 Ghana 2 2 • Mongolia 3 5 Swaziland 3 3
Azerbaijan 2 3 Gibraltar 1 1 • • Montenegro 2 3 Sweden 1 EU • • 2
Bahamas 2 3 Greece 1 EU • 4 Montserrat 3 4 Switzerland 1 1 • • 2
Bahrain 2 3 • • Greenland 7 7 • • Morocco 1 2 Syria 7 9
Bangladesh 3 4 • Guadeloupe 2 3 Mozambique 3 3 • Tahiti 6 6
Barbados 2 3 Guam 4 4 Myanmar 3 3 • Taiwan 2 3 • •
Belarus 2 3 Guatemala 2 3 Namibia 3 3 • Tajikistan 5 6
Belgium 1 EU • • 2 Guernsey 2 3 • • Nauru, Republic of 5 5 Tanzania 2 2
Belize 3 4 Guinea Bissau 5 5 Nepal 3 5 Thailand 2 3 • •
Benin 2 2 Guinea Equatorial 3 5 Netherlands 1 1 • • Timor Leste 5 7
Bermuda 2 3 Guinea Republic 2 3 Nevis 3 4 Togo 2 2
Bhutan 5 5 Haiti 3 3 New Caledonia 5 5 Tonga 5 5
Bolivia 3 4 Honduras (Republic) 2 3 New Zealand 3 3 Trinidad and Tobago 2 3
Bonaire 3 4 Hong Kong 2 2 • • Nicaragua 2 3 Tunisia 2 3
Bosnia and Herzegovina 1 1 Hungary 1 EU • 2 Niger 3 4 Turkey 1 1 •
Botswana 3 4 Iceland 1 1 • Nigeria 2 3 • Turks and Caicos Islands 3 4
Brazil 3 3 India 2 3 • Niue 5 5 Turkmenistan 3 3
British Guyana 3 4 Indonesia 2 3 North Macedonia 1 1 Tuvalu 5 6
Brunei 3 4 • Iran (Islamic Republic of) 3 4 • Norway 1 1 • 2 Uganda 2 3
Bulgaria 1 EU • 3 Iraq 4 6 Oman 2 3 • Ukraine 1 2
Burkina Faso 3 3 • Ireland, Republic of 1 EU • • 3 Pakistan 2 3 United Arab Emirates 2 2 • •
Burundi 3 3 Israel 1 1 Palau 5 5 - Abu Dhabi 2 2 • •
Cambodia 2 2 - Gaza Strip 7 7 Panama 2 3 • - Dubai 2 2 • •
Cameroon 2 3 • - Ramallah-West Bank 7 7 Papua New Guinea 4 4 United Kingdom 1 EU • • 2
Canada 2 2 • Italy 1 EU • • 2 Paraguay 2 3 • United States of America*** 2 2 • •
Canary Islands, The 2 4 • • Ivory Coast 2 3 • Peru 2 3 Uruguay 2 2
Cape Verde 6 7 Jamaica 2 3 Philippines, The 2 3 • • Uzbekistan 3 3
Cayman Islands 2 3 Japan 2 3 • Poland 1 EU • • 2 Vanuatu 5 5
Central African Republic 5 6 Jersey 2 3 • • Portugal 1 EU • 3 Venezuela 3 4
Chad 6 6 Jordan 2 4 • • Puerto Rico 2 2 Vietnam 2 3 •
Chile 2 3 Kazakhstan 2 3 • Qatar 2 3 • • Virgin Islands (British) 3 4
China People's Republic 2 3 • Kenya 2 3 • • Reunion, Island of 3 3 Virgin Islands of USA 3 3
Colombia 2 2 Kiribati 5 5 Romania 1 EU 3 Yemen 4 6
Comoros 5 6 Korea, D.P.R. of (North Korea)** 6 7 Russian Federation, The 1 2 Zambia 3 3 •
Congo 2 3 • Korea, Republic of (South Korea) 2 3 • Rwanda 3 3 Zimbabwe 3 4 •
Congo, Democratic Republic of 2 2 • Kosovo 2 3 Saipan 4 5
Cook Islands 4 4 Kuwait 2 3 • • Samoa 3 3 * ublished transit times are based on the most common occurring transit time
P
Costa Rica 2 3 Kyrgyzstan 4 5 San Marino 1 2 • 4 between two countries to direct delivery areas (capital city) in the destination
Croatia 1 EU • 4 Lao People's Dem. Rep. (Laos) 4 5 Sao Tomé and Principe 3 3
country.
Cuba 4 7 Latvia 1 EU • 3 Saudi Arabia 2 3 • •
** Please contact your DHL contact person or our customer service at
Curaçao 2 3 Lebanon 2 3 • • Senegal 2 2
088 - 0552 000 for the actual transit times and possibilities.
Cyprus 2 EU • Lesotho 3 3 Serbia, Republic of 1 1
*** DHL EXPRESS 9:00 becomes DHL EXPRESS 10:30 in the U.S.
Czech Republic, The 1 EU • • 2 Liberia 3 4 Seychelles 3 3
Denmark 1 EU • • 2 Libya 7 8 Sierra Leone 3 3
For DHL ECONOMY SELECT tranisit times at post code level, please contact our
Djibouti 3 5 Liechtenstein 1 2 Singapore 2 2 • •
customer service.
Dominica 3 4 Lithuania 1 EU • 3 Slovakia 1 EU • • 3
Dominican Republic 3 4 Luxembourg 1 EU • • 2 Slovenia 1 EU • 2
Ecuador 2 3 • Solomon Islands 5 5 EU means the country is a member of the European Union. For transit times for
Macau 2 2 •
Egypt 2 3 • • Somalia 6 6 shipments requiring customs clearance within the EU please call our customer
Madagascar 3 3 •
El Salvador 2 3 Malawi 3 3 Somaliland, Republic of 6 6 service team on 088 - 0552 000. All information subject to printing errors. Prices
Eritrea 4 4 Malaysia 2 3 • South Africa 2 2 • subject to change.
18 Service Guide DHL Express 2020 Service Guide DHL Express 2020 19
DHL Express strives to provide you with accurate and reliable information. Published transit times are indicative. Current transit times can be viewed at http://dct.dhl.com
Published transit times are based on the most common occurring transit time between two countries to direct delivery areas in the destination country. Transit times for non-direct
IMPORTING DHL EXPRESS
delivery areas are available from our customer service team. Actual transit times may differ from published transit times due to customs procedures in the destination country,
non-average values, non-average dimensions or the non-average weight of a shipment. All our services are subject to the DHL Express General Terms and Conditions of Carriage,
deposited on the 18th of July 2016 at the clerk to the Noord-Holland court, location Haarlem, under no. 25/2016 and are available on request. The DHL Express General Terms and
Conditions of Carriage are also published on dhlexpress.nl.
SHIPMENTS For countries marked with • in the columns DHL IMPORT EXPRESS 9:00 and DHL IMPORT EXPRESS 12:00 the shipment option is available for Documents and Non-
Documents. D means only Document shipments are available. Delivery options per postcode are listed at www.dhl.nl. DHL Import Services are not available from the following
countries: D.P.R of Korea (North Korea), Kosovo (Republic), Somaliland, Rep of (North Somali) and Venezuela. It is possible to import from these countries if shipments are sent at the
expense of the sender. EU means the country is a member of the European Union. For transit times for shipments requiring customs clearance within the EU please contact our
customer service team on 088 - 0552 000. All information subject to printing errors. Prices subject to change.
CT
CT
CT
CT
LE
LE
LE
LE
0
0
0
0
00
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:0
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9:
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Transit times and shipment
LE
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n
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DH
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options for export*
DH
DH
DH
DH
DH
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No
No
No
No
Do
Do
Do
Do
Afghanistan 3 4 Egypt 2 3 • • Malawi 4 5 Sri Lanka 2 3 • •
Albania 1 2 • • El Salvador 3 4 • • Malaysia 2 3 • • St. Barthelemy 3 4 •
Algeria 1 2 • • Eritrea 4 5 Maldives 2 3 St. Eustatius 3 4
American Samoa 4 5 Estonia 1 EU • • 4 Mali 2 3 • • St. Helena**
Andorra 1 2 Ethiopia 2 3 • • Malta 1 EU • • St. Kitts 3 4 •
Angola 3 4 Falkland Islands 5 6 Marshall Islands 6 7 St. Lucia 3 4 •
Faroe Islands 2 2 Martinique 3 4 • St. Maarten 3 4 •
Anguilla 3 4
Fiji 4 5 Mauritania 2 3 • • St. Vincent 3 4 •
Antigua 3 4
Finland 1 EU • • 3 Mauritius 2 2 • • Sudan (North) 3 4 • •
Argentina 3 4 • •
France 1 EU • • 2 Mayotte 4 5 Sudan (South) 3 4
Armenia 2 3 • •
French Guyana 3 4 • • Mexico 2 3 • Suriname 3 4
Aruba 3 4 • • Gabon 2 3 • • Micronesia 6 7 Swaziland 3 4 • •
Australia 2 3 • • Gambia 3 4 Moldova, Republic of 1 3 • • Sweden 1 EU • • 2
Austria 1 EU • • 2 Georgia 2 3 • • Monaco 1 EU • • Switzerland 1 2 • • 2
Azerbaijan 2 3 Germany 1 EU • • 2 Mongolia 4 5 Syria 4 4 •
Bahamas 2 3 • Ghana 2 3 • • Montenegro 1 2 • • Tahiti 7 8
Bahrain 2 3 • • Gibraltar 1 2 • • Montserrat 3 4 Taiwan 2 3 • •
Bangladesh 2 3 • • Greece 1 EU • • 4 Morocco 1 2 • Tajikistan 5 5
Barbados 3 4 • Greenland 3 3 Mozambique 3 4 • • Tanzania 2 3 • •
Belarus 1 2 Grenada 3 4 Myanmar 2 3 Thailand 2 3 • •
Belgium 1 EU • • 2 Guadeloupe 4 5 • Namibia 3 4 Timor Leste 4 4
Belize 3 4 Guam 3 4 Nauru, Rep. of 5 5 Togo 2 3
Benin 2 3 • • Guatemala 3 4 • • Nepal 2 3 • Tonga 5 6
Bermuda 2 3 • Guernsey 1 2 • • Nevis 3 4 Trinidad and Tobago 3 4 • •
Guinea Bissau 4 5 New Caledonia 5 6 Tunisia 1 2 • •
Bhutan 3 4
Guinea Equatorial 3 4 New Zealand 2 3 • • Turkey 1 2 • •
Bolivia 3 4 •
Guinea Republic 3 4 Nicaragua 3 4 • • Turks and Caicos Islands 2 3 • •
Bonaire 3 4 •
Haiti 3 4 • Niger 3 2 Turkmenistan 2 2
Bosnia and Herzegovina 1 2 • • Honduras (Republic) 3 4 • • Nigeria 2 3 • • Tuvalu 5 6
Botswana 3 4 Hong Kong 1 2 • • Niue 5 5 Uganda 2 3 • •
Brazil 3 4 • • Hungary 1 EU • • 2 Norway 1 1 • • 2 Ukraine 1 2 • •
British Guyana 3 3 Iceland 1 2 • • Oman 2 3 • • United Arab Emirates 2 3 • •
Brunei 2 3 • India 1 2 • • Pakistan 2 3 • • United Kingdom 1 EU • • 2
Bulgaria 1 U • • 4 Indonesia 2 2 • • Palau 5 6 United States of America 2 3 • •
Burkina Faso 2 3 • Iran 2 3 • • Panama 3 4 • • Uruguay 3 4 • •
Burundi 3 3 Iraq 6 6 Papua New Guinea 5 5 Uzbekistan 2 3 • •
Cambodia 2 3 Ireland, Republic of 1 EU • • Paraguay 3 4 • • Vanuatu 5 6
Cameroon 2 3 • Israel 1 2 • • Peru 3 4 • • Venezuela 3 4 • •
Canada 2 3 • • Italy 1 EU • • 2 Philippines, The 2 3 • • Vietnam 2 3 • •
Canary Islands, The 2 3 • • Ivory Coast 2 2 • • Poland 1 EU • • 2 Virgin Islands (British) 2 2 •
Cape Verde 3 4 Jamaica 2 3 Portugal 1 EU • • 3 Virgin Islands of USA 2 3
Japan 2 2 • • Puerto Rico 2 3 Yemen 4 5 • •
Cayman Islands 2 3 • •
Jersey 1 2 • • Qatar 2 3 • • Zambia 3 4 • •
Central African Republic 3 4
Jordan 2 3 • • Reunion, Island of 2 3 • Zimbabwe 3 4 • •
Chad 3 4
Kazakhstan 2 3 • • Romania 1 EU • • 3
Chile 3 4 • • Kenya 2 3 • • Russian Federation, The 1 2 • •
China People's Republic 1 2 • • Kiribati 4 4 Rwanda 3 4
Colombia 3 4 • • Korea, Rep. of (South Korea) 2 3 • • Saipan 4 5
Congo 3 4 Samoa 3 3
Korea, D.P.R. of (North Korea)** 5 6
Comoros 3 4 Kosovo 1 2 • • San Marino 1 2 • • 4
Congo, Democratic Rep. of 3 3 Kuwait 2 3 • • Sao Tome and Principe 4 5
Cook Islands 5 6 Kyrgyzstan 2 3 • • Saudi Arabia 2 3 • •
Costa Rica 3 4 • • Lao People's Dem. Rep. (Laos) 2 3 Senegal 2 3 • •
Croatia 1 EU • • 4 Latvia 1 EU • • 3 Serbia, Republic of 1 2 • •
Cuba 6 7 Lebanon 2 2 • • Seychelles 3 4
Curaçao 2 3 • • Lesotho 3 4 Sierra Leone 3 4
Cyprus 2 EU • • Liberia 3 4 Singapore 1 2 • •
Czech Republic, The 1 EU • • 2 Libya 7 9 Slovakia 1 EU • 3 * ublished transit times are based on the most common occurring transit
P
Denmark 1 EU • • 2 Liechtenstein 1 2 • • Slovenia 1 EU • 2 time between two countries to direct delivery areas (capital city) in the
Lithuania 1 EU • • 3 Solomon Islands 5 6 destination country.
Djibouti 3 4
Luxembourg 1 EU • • 2 Somalia 5 6 ** Please contact your DHL contact person or our customer service at
Dominica 3 4
Macau 1 2 • • Somaliland, Republic of 6 7
Dominican Republic 3 3 • 088 - 0552 000 for the actual transit times and possibilities.
Macedonia, Rep. of (FYROM) 1 2 • • South Africa 2 3 • •
Ecuador 3 4 • •
Madagascar 3 4 • • Spain 1 EU • • 220 Service
Servicegids
Guide
DHL
DHL
Express
Express
2018
2020 Service Guide DHL Express 2020 21
SIMPLE PAYMENT WITH
DHL MYBILL
DHL MyBill allows you to efficiently manage and pay your DHL invoices online. It’s free, easy and
secure. DHL MyBill helps you streamline your billing process, with all your DHL shipping information
in one secure location. Our secure online environment saves time, eliminates paperwork and is easy to
use because you can receive and pay DHL invoices 24 hours a day, 7 days a week.
ONE SIMPLE ONLINE SOLUTION THE ADVANTAGES OF DHL MYBILL:
DHL MyBill is a simple and effective tool for reviewing eceive email notification of new
R
invoices, making payments, and downloading reports. invoices
Our secure online environment saves time and eliminates
paperwork for all our Dutch customer DHL Express P
ay invoices online via credit card or bank
accounts in one location. It combines the convenience of funds transfer.
an online interface with the speed and security of
electronic banking. Review payment history online.
FULL CONTROL WITH DHL MYBILL V
iew and download copies of all
You maintain full control of all your export and invoices, including corresponding PDF and
import accounts in one profile. Specify the dates you TIF documentation.
would like to make a payment and determine the amount
for each payment. Research individual line items on your D
ownload invoice and shipment
invoices. If you need to file a dispute for charges, it’s transaction data in spreadsheet format.
simple to submit your request with DHL MyBill.
Q
uery and submit disputes at invoice level.
To Register for DHL MyBill:
Mybill.dhl.com D
esignate a company administrator to
create new logins for multiple internal
users.
A
ccess invoice and shipment docu-
mentation for up to 12 months.DHL Express Anchoragelaan 32 1118 LD Schiphol Postbus 7549 1117 ZG Schiphol www.dhlexpress.nl All information subject to printing errors. Version 1.0/2020
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