DETAILED BOOKING CONDITIONS - 75 th edition Valid for new bookings from 15.06.2021 - tui magic life
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75 th edition Valid for new bookings from 15.06.2021 DETAILED BOOKING CONDITIONS Detailed booking conditions for TUI Deutschland GmbH
DETAILED BOOKING CONDITIONS
Dear Holiday Guest, in particular in the case of electronic transactions, it
is sufficient to send the booking confirmation on a
which allows the direct debiting of the customer’s
current account with the price to be paid (deposit
durable electronic medium. and final payment). The authorisation is part of the
Please take a good look at these booking conditions sent If the details set out in the confirmation differ confirmation.
to you before the booking, because with your booking you from the details made in your booking, TUI is bound 2.5.3 When paying your service booked with TUI with a
are accepting these booking conditions. They apply to all to the details furnished in this new offer for a period credit card, TUI requires your consent (if necessary,
package tours as well as to travel services and components of 10 days. The contract is then concluded on the via the sales outlet) to withdraw money from your
booked as individual services within the meaning of sections basis of this new offer insofar as TUI has pointed credit card. In online sales, sometimes, additional
651a - y (3) nos. 2 and 3 of the German Civil Code (BGB) out any change in the new offer compared with the authentication is required.
(accommodation in hotels or holiday homes/apartments booking and fulfilled its pre-contractual information 2.5.4 You can also pay by bank transfer up to 30 days
and rental of motor vehicles (including motorhomes) and obligations and you have conveyed your acceptance before the start of the service.
motorcycles) – hereinafter referred to as individual services to the tour operator by express declaration or the 2.6 Payment via the sales outlet
– of the provider TUI Deutschland GmbH (hereinafter payment of a deposit within the binding period. In exceptional cases, both the deposit and, upon
referred to as TUI). They supplement and complete the 1.4 When booking a package tour, the pre-contractual receipt of the itinerary, the remaining payment can be
statutory provisions of the BGB applicable to accommoda- information provided by TUI governing the essential made at your sales outlet.
tion/rentals for package tours in line with sections 651a - y characteristics of the travel services, the travel price 2.7 Changes to the agreed payment method can only
(250 and 252) of the Introductory Act to the German Civil and all additional costs, the payment modalities, the be made up to 35 days before the start of the service
Code (EGBGB). Should individual provisions of these boo- minimum number of participants and the cancellation and only for payments that are still outstanding.
king conditions only apply in whole or in part to package fees in accordance with Section 250 (3) nos. 1, 3 to 5 2.8 If you have not received the itinerary by at the latest
tours or only to individual TUI services, this will be made and Section 7 EGBGB is not part of the package tour 4 days before the start of the service, please contact
clear at the appropriate point. The term service(s) includes contract only if this is expressly agreed upon between your sales outlet immediately. For short-term book-
both package tours and individual components. the parties. ings or amendments to the booking made 14 days or
These booking conditions do not apply to mediated 1.5 We would like to point out that according to sections less before the start of the service, you will receive
individual services (e.g. admission tickets as individual 312 (7) and 312g (2) sentence 1 no. 9 BGB for the itinerary by the same means as for longer-term
services brokered by TUI Ticket Shop (TTS)) and the package tour contracts pursuant to sections 651a bookings. In your own interest, we ask you to carefully
mediation of connected travel services within the meaning and 651c BGB concluded at a distance (by letter, review the itinerary upon receipt.
of section 651w BGB. If appropriate, you will receive this over the telephone, by fax, email, SMS, broadcasting, 2.9 If due payments are defaulted on or are not made
information separately. telemedia, online services), there is no right of in full and you do not pay even after a reminder
In addition, these booking conditions apply to business revocation, but only the statutory rights of cancella- with a grace period, TUI can withdraw from the res-
travel only if such travel is not arranged on the basis of a tion and termination, in particular the right to cancel pective contract, unless there is already a significant
framework agreement governing the organisation of according to Section 651h BGB (see also section 8). deficiency in performance at this time. TUI may, in
business travel. These booking conditions are available on However, a right to revocation exists if the contract the event of withdrawal from the contract within
the Internet at www.tui.com > AGB > Buchungsbedingungen for travel services pursuant to Section 651a BGB the meaning of the previous sentence, demand can-
für Pauschalreisen der TUI Deutschland GmbH. was concluded outside of business premises, unless cellation fees as compensation in accordance with
the oral proceedings on which the conclusion of the sub-sections 8.2 and 8.5. If you fail to make payments
1. Concluding the contract contract is based were conducted on the prior order despite them being due, TUI also reserves the right
2. Payment of the customer; in the latter case, there is no right to charge a reminder fee of € 1.50 for the second
3. Children‘s discounts of revocation. reminder.
4. Special notes on holiday apartments and homes
Your right to prove that costs were not incurred
5. Special requests, individual travel arrangements, 2 Payment or were significantly lower remains unaffected.
travel rep service 2.10 Costs for ancillary services such as the procurement
6. Air transport for package holidays 2.1 In the case of package tour bookings, to safeguard of visas etc. are not included in the travel price, unless
7. Amendments to services customer funds TUI has concluded insolvency expressly stated. If such costs arise, please pay them
8. Cancellation by the customer before the start of the insurance with the German Travel Insurance to the sales outlet.
service/cancellation fees Association VVaG (DRS). In these cases, the booking
9. Amendment to booking, substitute confirmation includes the respective insurance
10. Travel Insurance certificate.
3 Children‘s discounts
11. Cancellation and termination by TUI In addition, irrespective of whether a package
12. Notification of defects, remedy, reduction, termination The age of the child at the start of the service is
tour or individual travel service was booked, the decisive. Irrespective of this, you must give the age of
13. Damages booking confirmation includes details of the amounts
14. Consumer dispute resolution/EU online dispute each child travelling with you when booking.
for the deposit and the final payment and, if appli- Please refer to the respective service description
resolution platform and assignment cable, the methods for calculating the amount due in
15. Passport, visa, customs, foreign exchange and for the scope of child discounts.
the event of cancellation. Payments for all bookings Children under 2 years of age are carried free
health regulations shall be made in accordance with sub-sections 2.2 to
16. Data protection of charge on charter flights within the framework
2.10 below: of package arrangements without entitlement to a
17. General 2.2 If the booked tour includes air transport, upon con- seat on the aircraft, provided that one adult accom-
clusion of the contract a deposit of 25% of the total panying person is travelling with each child. In the
1 Concluding the contract price is due upon receipt of the confirmation. If the context of package arrangements with scheduled
booked service does not include any air transport, air transport and in the case of flight-only offers
1.1 By submitting your booking you are making a bin- 20% of the total price is due. However, this does not (charter or scheduled flight), the administrative
ding offer to TUI to conclude a contract. The basis apply to products marked with „Free cancellation until charges of the service provider (the airline) shall be
of the offer is the travel write-up and the additional 6 p.m. on the day of arrival“; in which case the provisi- passed on for children under 2 years of age, without
information provided by TUI for the respective travel ons in sub-section 2.3 apply. entitlement to a seat of their own. In the event of
service(s) as made available to you at the time of 2.3 The remaining amount of the price is due 4 weeks incorrect age details, TUI is entitled to charge any
booking. before the start of the service, if it is clear that the differences based on this at the correct price plus a
The contract is concluded upon receipt of TUI‘s service – as booked – will be delivered and the processing fee of € 50.
declaration of acceptance. This does not require any itinerary is ready at the sales outlet (e.g. travel Your right to prove that costs were not incurred or
specific form. agency, online travel agency, call centre) or has been were significantly lower remains unaffected.
1.2 The customer is responsible for all contractual sent to you as agreed.
obligations of co-travellers on whose behalf he/she For short-term bookings (from 28 days before
makes the booking, just as he/she is for meeting his/ the start of the service) the entire price is due 4 Special notes on holiday
her own contractual duties to the extent that he/she immediately. apartments and homes
has committed to these obligations explicitly and by 2.4 Cancellation fees (see section 8) and any processing
separate declaration. and booking amendment fees (see section 9) are due Ancillary costs for consumption-related items or addi-
1.3 Upon or immediately after conclusion of the contract, immediately. tional services you requested are usually not included
you will receive a booking confirmation that contains 2.5 Payment directly to TUI in the price. Unless otherwise stated in the service
all essential information about the travel service(s) 2.5.1 This requires the customer’s first and last name, description, they must be paid directly on site.
you have booked. If both parties are physically complete address, telephone number and also email The apartment/holiday home may only be
present at the time of making the booking, especially address in the case of paying by bank transfer. occupied by the number of adults and children
when in a travel agency, you are entitled to be given 2.5.2 For SEPA direct debit payments, TUI requires detailed in the service description and listed in the
the booking confirmation in paper form, otherwise, (possibly via the sales outlet) a signed authorisation confirmation.
2The indicated arrival and departure dates are 7 Amendments to services The following flat rates also take into account the
binding. Before keys are handed over, a reasonable period between the notice of cancellation and the
amount (deposit) may be required to cover any 7.1 Before the conclusion of the contract TUI can start of the service. At the customer‘s request TUI
damage or locally payable, consumption-dependent make a change at any time in the service descrip- shall justify the applied fees.
ancillary costs. tions, and will notify you accordingly before booking. Furthermore, the customer is also free to provide
The refund or settlement against the deposit 7.2 Changes to essential travel services in relation to the evidence that TUI has not suffered any loss as a
takes place when the apartment/holiday home has agreed content of the booking contract that become result of the cancellation or that the fees to which
been returned in a clean and proper condition at the necessary after conclusion of the contract and prior TUI is entitled are significantly lower than the flat-
end of the stay. to departure and that are not made contrary to good rate compensation demanded by TUI.
faith by TUI are only permitted insofar as they are 8.3 Cancellation fees are also due if a customer fails to
5 Special requests, individual travel not significant and do not affect the overall quality arrive at the respective departure airport or place of
and scope of the booked service. Any warranty departure or place of performance in good time at
arrangements, travel rep service claims remain unaffected, in particular insofar as the the times stated in the booking documents or if the
changed services are subject to defects. service is not commenced due to a lack of travel
5.1 Special requests documents for which TUI is not responsible, e.g.
7.3 TUI will inform the customer about service changes
5.1.1 Sales outlets may only accept special requests as passport or necessary visa.
on a permanent data medium immediately after
non-binding. TUI will endeavour as far as possible to 8.4 The flat-rate entitlement to cancellation fees per
becoming aware of the reason for the change. If
meet your requests for special services that are not person/per accommodation unit in the event of
necessary, TUI will offer the customer a free change
advertised, e.g. adjacent rooms or rooms in a particu- cancellation is as follows:
or a free withdrawal.
lar location. Without written confirmation from TUI, 8.4.1 Standard compensation fees:
For a replacement air carriage due to a change
either before or after conclusion of the contract, sales A Travel with air transport
of airport, the train-to-flight ticket (see sub-section
outlets are not entitled, unless they are separately until 31 days before departure 40%
13.6) is included in your itinerary.
authorised to do so, to make any promises or agree- from 30 days before departure 60%
7.4 In the event of any significant change to any essential
ments that deviate from the service descriptions or from 14 days before departure until the day
feature of the travel services or deviation from the
contracts already concluded. of departure or no show 80%
customer‘s specific requirements that have become
Please note that only identical board types can be of the agreed travel price
part of the travel contract, the customer is entitled
booked within one accommodation unit. This also B Travel/service without air transport
within a reasonable time limit set by TUI at the same
applies to children travelling with you. until 31 days before start of travel/service 20%
time the change is notified to either accept the
5.1.2 A fee of maximum € 50 per person and week is from 30 days before start of travel/service 40%
change or to withdraw from the travel contract free
charged for processing individual services deviating from 14 days before start of travel/service until
of charge or to request participation in a replacement
from the respective service description. the day of commencement of travel/service
service if TUI has offered such a travel service.
5.1.3 If you wish to change flights and/or hotels in the Upon receipt of the notification by TUI the or no show or failure to use the service 80%
destination, TUI reserves the right to charge a customer has the choice to respond or not respond. of the agreed price
reasonable handling fee per traveller in addition to If the customer responds to TUI, then he/she can 8.4.2 Exceptions to the standard compensation policy:
any additional costs incurred. The processing fee is either agree to the contract change, request partici- A Holiday homes/villas/apartments, caravan
applicable per person. Flight amendments are not pation in a replacement travel arrangement or, – in parks, also for bus and rail travel, motorbike tours,
possible for packages from XTUI and ltur. the case of booking an individual service – demand airtours private travel
5.1.4 Bringing pets is only permitted if the service to participate in a replacement service, if this was until 46 days before the start of travel/service 25%
description expressly allows this. offered, or withdraw from the contract free of from 45 days before the start of travel/service 50%
5.2 Extending your stay charge. from 35 days before the start of travel/service up
If you would like to stay longer at your holiday des- If the customer does not respond to TUI or does to the day of commencement of travel/service
tination, please contact your travel representative or not respond within the set deadline, the notified or no-show 80%
the local TUI representative as early as possible. We change will be deemed accepted. of the agreed price
are happy to extend your stay if suitable accommo- The customer shall be informed thereof in a B Cruises, camper programmes
dation and return transport options are available. clear, understandable and emphatic manner in the until 31 days before the start of travel/service 25%
The cost of an extension must be paid locally. statement of notification in line with sub-section 7.3. from 30 days before the start of travel/service 40%
Please carefully check the rates and conditions that 7.5 Any warranty claims remain unaffected insofar as the from 24 days before the start of travel/service 50%
apply to your return journey as well as the validity changed services are defective. If TUI incurred lower from 17 days before the start of travel/service 60%
period of your travel insurance and any required costs for implementing the modified or alternatively from 10 days before the start of travel/service
visa. It is not possible to extend stays for packages provided package tour or individual service of equi- up to the day of commencement of travel/service
from XTUI and ltur. valent quality, the customer shall be reimbursed the or no show 80%
5.3 Travel representative service, support and difference. of the agreed price
assistance 7.6 In the case of cruises, the captain alone decides on Different conditions apply to airtours cruises, which
The package tours offered include being looked after any changes in the sailing time and/or routes that will be communicated to you prior to booking.
on site; this is done by local TUI representatives or become necessary, for safety or weather reasons, for
TUI Service. C In the case mediated tickets only, e.g. for musicals,
example. the cancellation conditions of the respective provider
You will find the contact details in the itinerary,
on www.meine-tui.de or in the MY TUI app. You apply. These conditions will be communicated to you
may also, if this is part of the booked service, have a 8 Cancellation by the customer at the time of making the booking.
travel rep in your hotel. before the start of the service/ D In the case of products marked with the note
In the case of filing complaints, please refer to the „80% cancellation fee from time of booking“, cancel-
special information in sub-section 13.7.2. cancellation fees lation fees amounting to 80% of the agreed price are
due irrespective of the time of cancellation.
8.1 The customer may cancel the contract at any time
6 Air transport for package holidays before the start of the service. Cancellation must be In the case of products marked with the note
notified to TUI. If the service was booked through a „Cancellation free of charge until 6 p.m. on the
6.1 Operating air carrier/EU Air Safety List sales outlet, the cancellation may also be notified to day of arrival“, no cancellation fee is charged if the
According to Regulation (EC) 2111/2005 of the outlet. The customer is advised to notify the cancellation is made before 18:00 (CET), whereas if
14.12.2005, when you are making the booking TUI is cancellation on a durable medium. the cancellation is made later than 18:00 (CET) on
obliged to inform you of the identity of the operating 8.2 If the customer cancels before the start of the service the day of arrival, cancellation charges amounting to
air carrier(s). If the operating air carrier is not yet or does not start the package tour or the booked 80% of the agreed price must be paid.
known at the time of booking, you will first be individual service, TUI shall lose the claim to the E For TUI Cars, cancellation fees amounting to 80%
informed as to the identity of the likely operating agreed price. Instead, TUI may demand appropriate are only due from 24 hours before the agreed start
air carrier(s). As soon as the identity is finally deter- compensation, insofar as TUI is not responsible for of the service and in the event of non-acceptance of
mined, you will be informed accordingly. In the event the cancellation and there are no extraordinary the rental car. Separate cancellation fees apply
of a change of the operating air carrier after booking, circumstances at the destination or in its immediate to motorbikes and will be communicated prior to
you will be notified of the change as soon as possible. vicinity which significantly impair the performance conclusion of the contract.
The list of air carriers subject to an operating of the booked service or – if included in the booked 8.5 TUI reserves the right to demand higher, individually
ban in the EU Air Safety List can be found at service – the transport of persons to the destination; calculated compensation instead of the flat-rated
https://ec.europa.eu/transport/sites/transport/files/ circumstances are deemed unavoidable and extra- compensation, if TUI provides evidence that it has
air-safety-list_en.pdf. ordinary if they are beyond TUI‘s control and their incurred significantly higher expenses than the
6.2 Stopovers consequences could not have been avoided even if all applicable flat-rated compensation. In this case,
TUI points out that there may be intermediate stops reasonable precautions had been taken. TUI shall be obliged to specifically quantify and prove
on direct flights for technical flight or programme The cancellation fees are set out in sub-section the compensation demanded, taking into account the
reasons. 8.4. They are determined on the basis of the price expenses saved and any other use of the services.
6.3 You are strongly recommended to carry money, less the value of the expenses saved by TUI and less
valuables, technical equipment and medicines in what TUI acquires through other use of the services.
your hand luggage only.
38.6 If TUI is obliged to refund part or all of the agreed 10 Travel insurance 12.4 If the booked service is considerably impaired by a
price as a result of a cancellation, TUI must do so defect in the service and TUI does not provide a
without delay and in any case within 14 days of TUI recommends that you take out a comprehensive remedy within a reasonable period of time, the
receipt of the cancellation notice. travel insurance package, in particular one that customer may terminate the contract – in his own
Your right to provide a substitute traveller within includes travel cancellation insurance (which can interest and for reasons of preserving evidence, it is
a reasonable period before the start of the service also be booked separately) and insurance to cover advised to do so in writing.
by means of a declaration on a durable data medium repatriation costs in the event of accident or illness. It is only not necessary to set a deadline for the
(see sub-section 9.2 below) remains unaffected by Please check the special offers in the respective remedy if TUI refuses to implement a remedy or if
the above conditions. Such a declaration is in any service descriptions. Details of the insurance cover immediate remedy is necessary.
case on time if TUI receives it no later than seven can be found at the end of these booking conditions If the contract is subsequently cancelled, the
days before the start of the service. or can be obtained from your sales outlet. customer shall retain the right to be transported
home if the contract included carriage.
9 Amendment to booking, substitute In the event of termination in accordance with
11 Cancellation and sub-section 12.4, the customer shall owe TUI only
9.1 If you so request, TUI will amend the confirmation termination by TUI that part of the agreed price which is attributable to
(amended booking), insofar as this is feasible, up to the services used (or still to be provided at the end
11.1 TUI may terminate the contract without notice if the of the package tour).
31 days before the start of the travel/service or, in
the case of travel and services as defined in sub- performance of the booked service is permanently
section 8.4.2 A, up to 46 days before the start of the disrupted by the customer despite TUI issuing a 13 Damages
travel/service. corresponding warning. The same applies if a
Amended bookings include, for example, changes customer behaves in breach of contract to such 13.1 In the event of a defect in the services, the customer
to the travel date, destination, place of departure, an extent that the immediate termination of the may claim damages without prejudice to entitlement
accommodation or transport. A separate fee of €50 contract is justified. However, TUI retains the right to a reduction of the agreed price or termination,
per person is charged. to the agreed price. Any additional costs for return unless the customer is culpable for the defect in
Additional costs incurred by service providers (e.g. transport shall be borne by the party causing the the services, or the defect was the fault of a third
airlines) will be charged separately. Therefore, please disruption. party who is neither a service provider nor otherwise
pay due attention to the correct spelling of your However, TUI must take into account the value of involved in the provision of the services covered by
name as stated on your passport. any expenses saved as well as any benefits gained the contract and the defect was unpredictable or
Please note that amended bookings may result in from another use of services not used, including any unavoidable on the part of TUI or was caused by
the loss of any benefits and discounts applicable at reimbursements by service providers. unavoidable, extraordinary circumstances.
the time of the original booking and thus in higher 11.2 In the case of package tours, TUI may cancel the tour When booking a package tour, the customer may
final prices. Information on this can be found on up to 4 weeks before the start of the tour (receipt by also claim reasonable financial compensation for
TUI.com or at your TUI outlet. traveller) if the minimum number of participants wasted holiday time if the tour was thwarted or sig-
Amendments after the above-mentioned dead- specified in the respective service description or in nificantly impaired.
lines (e.g. in the case of travel/services in accordance the pre-contractual information and confirmation is 13.2 Limitation of liability
with sub-sections 8.4.1 and 8.4.2 B from 30 days not reached. TUI will of course inform the traveller TUI‘s liability for damages other than bodily injury
before the start of the travel or service) as well as if it becomes apparent at an earlier point in time shall be limited to three times the agreed price
changes beyond the period of validity of the service that the minimum number of participants cannot be insofar as the damages suffered by the customer
description on which the booking is based (sub- reached. are not due to culpable causation.
section 1.1) can only be made after cancelling the TUI shall send notice of cancellation to the 13.3 Tortious claims for damages
contract under the conditions outlined in sub- traveller immediately and refund the travel price Except in the case of intent or gross negligence all
section 8.4 and initiating a new booking. paid without delay, but in any case, within 14 days tortious claims for damages against TUI which are
Furthermore, flight amendments, changes to the of receipt of the notice of cancellation. not based on intent or gross negligence, or liability
travel/service dates, the destination and the start 11.3 TUI may cancel the contract before the start of the for damage to property shall be limited to three
of the travel in the case of offers by XTUI, airtours service if TUI is prevented from fulfilling the contract times the agreed price.
Private Travel, ltur and separately marked package due to unavoidable, extraordinary circumstances; in These maximum liability amounts apply per
tours which include special scheduled flight fares this case TUI must send the notice of cancellation traveller and per booked service. Possible claims
can only be made after cancelling the contract under immediately after becoming aware of the reason for under the Montreal Convention or the German
the conditions as per sub-section 8.4 and initiating a cancelling. If TUI cancels the contract, TUI loses the Traffic Act remain unaffected by the above
new booking. right to retain the agreed price. restriction.
In the case of products marked with „80% cancel- 11.4 Travel advisories from the German Foreign Office 13.4 TUI shall not be liable for disruptions to services,
lation fee from booking“, there is no entitlement to are available in German on the Internet at personal injury and damage to property in connec-
amend a booking. www.auswaertiges-amt.de or by calling tion with services which are merely brokered as
9.2 Within a reasonable period before the start of the (030) 5000-2000. third-party services (e.g. excursions, sporting events,
service, the customer may declare on a durable theatre visits, exhibitions, transport services to and
medium that a third party is entering into his rights 12 Notification of defects, remedy, from the advertised place of departure and desti-
and obligations under the contract. The declaration nation) if these services are expressly and clearly
shall in any case be deemed to be in good time if it is
reduction, termination identified as brokered third-party services in such a
received by TUI no later than seven days before the way that the customer can clearly see who the third
12.1 If a service is not provided or is not provided free of party is providing the services and that these services
start of the service.
defects, the customer may demand redress. TUI can are not part of the booked services.
TUI may object to the entry of the third party in
place of the booked traveller if the third party does refuse to remedy the situation if it is impossible or A claim for damages against TUI is limited or
not fulfil contractual travel requirements. involves disproportionate costs. excluded insofar as international conventions or
If a third party takes the place of the booked 12.2 The customer may demand a reduction in the statutory provisions derived therefrom are applicable
traveller, TUI is entitled to charge a flat rate of agreed price if services have not been provided free to the services provided by a service provider, if
€10 for the processing costs it incurs due to the of defects and the customer has not culpably failed claims for damages against the service provider
participation of the substitute. Additional costs to report the defect immediately (without undue can only be asserted under certain conditions or
actually incurred by service providers (e.g. airlines) delay). The rights resulting from a reduction of the restrictions or may be ruled out under certain
will be charged separately. TUI shall provide the agreed price shall expire within three years. Section conditions.
customer with proof of the amount of additional 199 (1) BGB applies for the beginning of the 13.5 You are responsible for any participation in sports
costs incurred due to the entry of the third party. limitation period. and other holiday activities. You should check sports
The customer shall retain the right to prove that no 12.3 If TUI cannot remedy the situation as a result facilities, equipment and vehicles before using them.
costs were incurred or substantially lower costs were of a culpable omission to notify the defect, the TUI is only liable for accidents that occur during
incurred than those claimed for the substitution. The customer is not entitled to assert claims for a sporting events and other holiday activities if TUI is
booked traveller and the substitute shall be jointly reduction in price or for damages with regard to culpable. TUI recommends that you take out accident
and severally liable for the agreed price and the defective services. insurance.
costs incurred by the substitute. 13.6 The following applies to package tours: Insofar as
9.3 For products marked with „Free cancellation until advertised, your itinerary includes train to flight
6 p.m. on the day of arrival“, amending a booking train tickets from DB AG. The transport service is
in accordance with sub-section 9.1 and the entry of provided on the basis of the terms and conditions
a third party in accordance with sub-section 9.2 is of the respective transport provider, which are
possible by 6 p.m. (CET) on the day of arrival without furnished to you upon request.
a separate fee being due. Hire car bookings can be The rights and obligations of TUI and the
amended up to the agreed start of the service without customer according to German travel contract
charging a separate fee. law and these detailed booking conditions are not
limited by the conditions of the respective transport
provider.
4Each customer is responsible for arriving in good 15 Passport, visa, customs, foreign These booking conditions and notes apply to the
time at the departure airport, unless such delay is tour operator
due to a culpable or grossly negligent breach of duty exchange and health regulations
by TUI. TUI Deutschland GmbH
13.7 Duty to cooperate, complaints 15.1 When booking a package tour, TUI will inform the Karl-Wiechert-Allee 23
13.7.1 Within the scope of statutory provisions every traveller customer/traveller before conclusion of the contract 30625 Hanover
is obliged to cooperate in the event of service about the general passport and visa requirements as Commercial Register: Hanover HRB 62522
disruptions in order to avoid or minimise any well as health formalities of the destination country, Telephone: 0511 567-1111
damage. including the approximate deadlines for obtaining the
13.7.2 If, contrary to expectations, you have reason to necessary visas, and, if necessary, about any changes
complain, you must inform TUI Service or the local before the start of the tour. When booking an
representative immediately on the spot and request individual service, the customer alone is responsible All information corresponds to the status as at June 2021,
a remedy (for contact details, see sub-section 5.3). for obtaining this information. 75th edition.
If TUI Service or the specified contact point 15.2 The customer is responsible for compliance with
cannot be reached, contact the service provider (e.g. all regulations important for the performance of
transfer company, hotelier, ship management), TUI the booked services. The customer shall bear all
(for contact details see details at the end) or your disadvantages, in particular the payment of cancel-
outlet. You will find the necessary contact details lation costs, arising from non-compliance with these
in your itinerary or in the service description (see regulations, unless they are due to TUI’s culpable
sub-section 1.1). misinformation or failure to provide information.
Guests staying in holiday flats/houses/apartments 15.3 If you instructed TUI to obtain visas, unless TUI is
must immediately request redress from the contact responsible for the delay, TUI shall not be liable for
person stated in the itinerary. the timely issue and receipt of necessary visas from
In the case of air travel, TUI expressly recom- the respective diplomatic representation. You must
mends that you immediately notify the competent allow for a period of about 8 weeks to obtain visas,
carrier of any damage to or delays in delivery of etc. from the relevant authorities.
baggage and goods on the spot and no later than 15.4 When booking a package tour, please refer to the
7 days after discovery of damage to baggage or in pre-contractual information as to whether a passport
the case of goods within 14 days of receipt; in case is required for your tour or whether your personal
of delay in delivery, no later than 21 days after the identity card is sufficient and please ensure that your
baggage or the goods have been united with the passport or identity card has a sufficient period of
customer. In all such cases report the damage by validity for the tour. Children require their own travel
means of a PIR damage report to the relevant air documents.
carrier. Airlines usually refuse to refund if the PIR 15.5 Customs and foreign exchange regulations are very
claim form was not completed and submitted. strict in some countries.
Otherwise, the loss, damage or misrouting of Please inform yourself carefully and be sure to
baggage must be reported to the travel manage- follow the regulations.
ment or the local TUI representative. 15.6 Some countries require certain vaccination
13.7.3 Travel representatives are not entitled to certificates and health precautions. This may also
acknowledge any claims. apply to travel to and from Germany. For relevant
13.8 Limitation information, please refer to the pre-contractual
Claims for damages by the customer are subject to information when booking a package tour and
a three-year limitation. Section 199 (1) of the BGB contact your outlet.
shall apply to the commencement of the limitation
period. 16 Data protection
TUI‘s statutory right to assert claims for com-
pensation due to alteration or deterioration of the The personal data you provide to us will be
items provided to the customer in the context of the electronically processed and used to the extent
performance of the services expires six months after necessary for the fulfilment of the contract. All
the end of the travel. your personal data will be processed according
to German and European data protection law.
14 Consumer dispute resolution/ Further information on the handling of your
data is available in our privacy policy at
EU online dispute resolution www.TUI.de/Datenschutz
platform and assignment
17 General
14.1 Consumer dispute resolution/EU online dispute
resolution platform The invalidity of individual provisions of the contract
TUI does not currently participate in any voluntary shall not result in the invalidity of the entire contract.
procedure for alternative dispute resolution in The same applies to these booking conditions.
accordance with the German Consumer Dispute
Resolution Act. Therefore, our customers cannot
use such a procedure or the platform for the
online settlement of consumer disputes
(OS platform) provided by the EU Commission
at http://ec.europa. eu/consumers/odr/.
14.2 The assignment of claims against TUI is excluded.
This does not apply to family members travelling with
the customer or participants in a jointly registered
group.
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