DESTINATION DEVELOPMENT STRATEGY - INTERLAKES

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DESTINATION DEVELOPMENT STRATEGY - INTERLAKES
INTERLAKES

DESTINATION
DEVELOPMENT
STRATEGY
DESTINATION DEVELOPMENT STRATEGY - INTERLAKES
HELMCKEN FALLS
 Photo: Max Zeddler

                      DESTINATION BC
                      REPRESENTATIVES
                      Seppe Mommaerts
                      MANAGER, DESTINATION DEVELOPMENT

                      Jody Young
                      SENIOR PROJECT ADVISOR,
                      DESTINATION DEVELOPMENT
                      destinationdevelopment@destinationbc.ca

                      CARIBOO CHILCOTIN COAST
                      TOURISM ASSOCIATION
                      Jolene Lammers
                      DESTINATION DEVELOPMENT
                      COORDINATOR
                      250 392 2226 ext. 209
                      jolene@landwithoutlimits.com

                      Amy Thacker
                      CEO
                      250 392 2226 ext. 200
                      amy@landwithoutlimits.com

                      THOMPSON OKANAGAN
                      TOURISM ASSOCIATION
                      Ellen Walker-Matthews
                      VICE PRESIDENT, DESTINATION &
                      INDUSTRY DEVELOPMENT
                      250 860 5999 ext.215
                      industry@totabc.com

                      MINISTRY OF TOURISM ARTS
                      AND CULTURE
                      Amber Mattock
                      DIRECTOR, LEGISLATION AND
                      DESTINATION BC GOVERNANCE
                      250 356 1489
                      amber.mattock@gov.bc.ca

                      INDIGENOUS TOURISM
                      ASSOCIATION OF BC
                      604 921 1070
                      info@indigenousbc.com

                                                  INTERLAKES | 2
DESTINATION DEVELOPMENT STRATEGY - INTERLAKES
TABLE OF
    CONTENTS
I. EXECUTIVE SUMMARY.........................................................................1              7. STRATEGY AT A GLANCE................................................................ 39

II. ACRONYMS ...........................................................................................5   8. STRATEGIC PRIORITIES...................................................................40
                                                                                                              Theme 1: S
                                                                                                                        trategically invest in targeted infrastructure upgrades that
1. FOREWORD AND ACKNOWLEDGEMENTS..............................7                                                        will support tourism growth
                                                                                                              Theme 2: Lead strategic growth through continued collaboration
2. INTRODUCING THE STRATEGY......................................................9
                                                                                                              Theme 3: Diversify and expand the visitor experience
   a. Program Vision and Goals                                                   9
                                                                                                              Theme 4: Enable tourism business viability and success
   b. Purpose of the Strategy                                                  10
                                                                                                              Theme 5: B alance economic growth while protecting the
   c. A Focus on the Supply and Experience                                     10                                       environmental assets upon which tourism relies
   d. Methodology                                                                11                           Theme 6: Support Natural Disaster Recovery Success
   e. Key Outputs                                                               12
                                                                                                            9. IMPLEMENTATION FRAMEWORK...............................................57
3. ALIGNMENT.......................................................................................... 13      a. Catalyst Projects
4. SUCCESS NETWORKS...................................................................... 16                   b. Provincial and Regional Priorities
                                                                                                               c. Funding Programs
5. A DISTINCTIVE DESTINATION....................................................... 18
   a. Geographic Description of the Area                                                                    10. MEASURING AND MONITORING SUCCESS....................... 62
   b. Description of the Population Base, Communities
       Included, and First Nation Bands                                                                     APPENDIX................................................................................................. 63
                                                                                                             Appendix 1: Overview of the Planning Process
   c. Economy Base — Historical and Current
                                                                                                             Appendix 2: Communities and First Nations in the Planning Area
   d. Overview of Tourism Performance
                                                                                                             Appendix 3: Defining the Vision Together
   e. Key Visitor Markets
                                                                                                             Appendix 4: Planning Area Considerations
   f. Summary of Key Strengths, Challenges, and Opportunities
                                                                                                             Appendix 5: Objectives by Priority and Implementation Timing
   g. Experience Potential
                                                                                                             Appendix 6: Bibliography
6. A DISTINCTIVE DIRECTION........................................................... 29
   a. Vision
   b. Goals
   c. Guiding Principles for Destination Development
   d. Motivating Experiences
   e. Development Themes
   f. Interaction of Development Themes and Motivating Experiences

FRONT COVER PHOTO: FAWN LAKE RESORT, Blake Jorgenson
(C) 2018 — Destination BC Corp. All rights reserved. No part of this guide may be reproduced in any form or by any means, electronic or mechanical,
without permission in writing from Destination BC. This guide is produced to provide information to assist tourism operators in British Columbia.
Destination BC does not endorse, recommend or assume any liability for any of the operations or organizations referenced in this document. Super,
Natural; Super, Natural British Columbia; HelloBC and Visitor Centre and all associated logos/ trade-marks are trade-marks or Official Marks belonging
to Destination BC Corp.
DESTINATION DEVELOPMENT STRATEGY - INTERLAKES
EXECUTIVE
SUMMARY
   A. DISTINCTIVE   The Interlakes planning area is a place of
DESTINATION FOR
 THE INTERLAKES     lakes, rivers, ranchlands, and mountains that
                    provide a rich backdrop for outdoor recreation
                    and nature-based pursuits. Wells Gray
                    Provincial Park is the flagship demand
                    generator in the planning area, along with
                    over 1,000 lakes that make this area a
                    dreamland for anglers, paddlers, and families
                    looking to enjoy a vacation together in nature.
                    This planning area encompasses the main     and 100 Mile House. To the south, the
                    corridor of Highway 24 and its junction     planning area includes Bonaparte Lake,
                    with Highways 97 and 5. It also stretches   and to the north, the planning area is
                    across the Bonaparte Plateau to the         bounded by Canim-Hendrix Rd, Canim
                    North Thompson Valley, including            Lake, Crooked Lake, and Azure Lake.
                    Wells Gray Provincial Park and the          With Highway 24 bisecting the planning
                    communities of Barriere and Clearwater.     area east to west, the Interlakes sees
                    The western side of the planning area is    visitors who are on a touring journey
                    bounded by a portion of Highway 97 to       from Whistler to Jasper and want to
                    include the area between 70 Mile House      take the road less travelled.

                                                                                       INTERLAKES | 1
DESTINATION DEVELOPMENT STRATEGY - INTERLAKES
While the most prominent assets in the        For travellers interested in self-discovery
planning area are its natural wonders,        by personal vehicle, the Interlakes is
for those interested in culture and history   ideal as air transportation and rental car
the area also offers a glimpse into the       availability is limited, and there are
region’s past, as it traces part of the old   relatively few market and export-ready
Hudson Bay Fur Brigade Trail, and             tourism operators providing equipment
features western heritage, and cowboy         rental services and delivering paid
culture. In addition, the area is home to     activities and experiences. Within the
the Simpcw, Tsq’escenemc (Canim Lake),        main corridor of Wells Gray Provincial
and Stswecem’c Xgat’tem (Canoe/Dog            Park, north of Clearwater, exclusive
Creek) First Nations.                         park permits for guided hiking and
                                              canoeing operations limit new entrants
WITH THE GROWING                              from providing these specific activities.
                                              However, opportunities exist for new
INTEREST IN                                   businesses to explore other types of
INDIGENOUS                                    activities, and to expand the range of
                                              guided activities on the western side of
TOURISM THERE                                 the park.
IS AN OPPORTUNITY
                                              Various issues have contributed to
FOR DEVELOPMENT                               creating a challenging tourism business
TO SHOWCASE THE                               environment and declining tourism
                                              business and marketing investment in
CULTURE AND                                   the planning area. These include:
HERITAGE OF THE                               • land use conflicts and access
AREA’S FIRST NATIONS.                         • viewscape degradation due to logging
Beyond fishing, outdoor recreation            • deterioration of trails
opportunities available throughout the        • insufficient maintenance on
planning area include horseback riding,         backroads to popular recreation
hiking, paddling, snowmobiling, boating,        destinations
cross country skiing, wildlife viewing,
                                              • policies that create a difficult
mountain biking, hut-to-hut backcountry
                                                operating environment for small
hiking (in Wells Gray Provincial Park),
                                                businesses
and scenic touring, to enjoy the numerous
waterfalls found cascading over volcanic      The challenges experienced by
cliffs. To draw visitors to the area, the     businesses are compounded by the
Interlakes Economic Association is            devastating 2017 and 2018 wildfire
developing events that can be grown           seasons, of which the effects are still
into demand generators over time.             yet to be fully known.

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DESTINATION DEVELOPMENT STRATEGY - INTERLAKES
B. DISTINCTIVE             There are visitation differences between the
   DIRECTION FOR
   THE INTERLAKES               east and west portions of this planning area.
                                Wells Gray country, on the eastern side, is
                   VISION:      one of BC’s most popular provincial parks,
               This planning    seeing over 250,000 visitors annually1. With
                   area is an
        affordable, family-     Highway 5 being the primary driving route
      oriented destination      from the Lower Mainland to Jasper, visitor
that is recognized for its
       year-round outdoor       traffic on the eastern boundary of the planning
        recreation, fishing,    area is significantly higher than across
         touring, and guest     Highway 24, and as such it is more developed,
      ranch opportunities,
      and is sought out by      with more visitor services and amenities.
  visitors who appreciate       Despite this diversity, stakeholders were
         getting away from
       crowds to enjoy the      unified in their vision for the planning area.
  area’s beautiful natural
                                Four destination development goals                        3. Incrementally grow the benefits from
   landscapes. The broad        were identified to support the planning                   tourism while respecting the limited
    diversity of accessible     area’s vision:                                            carrying capacity of the land and
backcountry adventures          1. Demonstrate leadership through                         residents’ desire to retain the area’s
                                                                                          unique character and culture.
and front country resorts,      strategic, collaborative planning, targeted
         outdoor activities,    development, and investment to optimize                   4. Maintain a keen awareness and
                                the planning area’s assets and strengthen
   cultural, heritage, and      business viability.
                                                                                          understanding of the customer, adapting
                                                                                          to the changing needs of the market,
 Indigenous experiences                                                                   and develop visitor opportunities that
                                2. Amplify awareness amongst visitors,
          support a thriving    businesses, and residents alike of the                    enhance the visitor experience, attract
           tourism industry,    distinct experiences this planning area                   more travellers, increase length of stay,
     while being managed        has to offer.                                             and spending throughout the year.

  to preserve the natural
     assets and way of life
       valued by residents.

                                                                       1Tourism Wells Gray. (2016). Five year strategic business plan 2017–2022.
                                Retrieved from www.wellsgray.ca/media/documents/pdf/revised-nov-2016-twg-2017-2022-5-yr-strategic-plan.pdf

                                                                                                                          INTERLAKES | 3
DESTINATION DEVELOPMENT STRATEGY - INTERLAKES
The current and future experiences that      INTERL AKES
will motivate travel and differentiate the   DEVELOPMENT THEMES
Interlakes as a place with a compelling,
                                             However, opportunities exist to support
sustainable visitor experience include:
                                             natural disaster recovery success in
1. Independent touring by car and RV         various short-term initiatives.
2. Camping and RVing in the area’s           THEME 1: Strategically invest in targeted
parks, resorts, and recreation sites         infrastructure upgrades that will
                                             support tourism growth
3. Wells Gray Provincial Park — hiking,
paddling, cross-country skiing,              THEME 2: Lead strategic growth
snowshoeing, touring to see waterfalls,      through continued collaboration
and unique geological features
                                             THEME 3: Diversify and expand the
4. Year-round fishing opportunities          visitor experience
5. Quaint lakeside resort vacations          THEME 4: Enable tourism business
                                             viability and success
6. Front and backcountry outdoor
recreation — fishing, paddling,              THEME 5: Balance economic growth
snowmobiling, boating, whitewater            while protecting the environmental
rafting, backcountry hiking, swimming        assets upon which tourism relies
7. Guest ranch vacations                     THEME 6: Support natural disaster
                                             recovery success
Thirty-eight development objectives,
aligned within six themes, are described     The composite nature of tourism
within this strategy, along with the         necessitates collaboration in order to
organizations involved and the success       succeed. Stakeholders in the Interlakes
network suggested to realize                 expressed a strong desire to strengthen
implementation. The first five themes        collaboration throughout the planning
relate to the 10-year opportunities          area and influence decisions on major
identified. The sixth theme acknowledges     initiatives impacting tourism. If done
and responds to the wildfire and flood       well, the appeal of the area will grow,
realities that emerged during the research   new travellers will be attracted to visit,
process. Those realities will have a         and some of the trends negatively
long-term impact on the planning area.       impacting tourism business sustainability
                                             and destination appeal could be
                                             reversed to create a thriving industry
                                             in the future.

                                                                      INTERLAKES | 4
DESTINATION DEVELOPMENT STRATEGY - INTERLAKES
II. ACRONYMS
BCFROA   BC Fishing          DMO Destination             RD    Regional District
Resorts and Outfitters       Management Organization
Association                                              RDMO   Regional
                             EDO Economic                Destination Management
BCLCA BC Lodging and         Development Offices         Organization
Camping Association
                             EMBC Emergency              SWOT  Strengths,
CCCTA  Cariboo Chilcotin     Management BC               Weaknesses, Opportunities,
Coast Tourism Association                                Threats Analysis
                             IEAInterlakes
CF   Community Futures       Economic Association        TNG Tsilhqot’in
                                                         National Government
CMBC  Cariboo Mountain       MRDT  Municipal and
Bike Consortium              Regional District Tax       TNRD  Thompson Nicola
                             (commonly referred to as    Regional District
CRD  Cariboo                 the Hotel Tax)
Regional District                                        TOTA  Thompson Okanagan
                             NDIT   Northern             Tourism Association
DBC    Destination BC        Development
                             Initiative Trust            UNWTO   UN World Tourism
DDP Destination                                          Organization
Development Program          NPTG  New Pathways
                             to Gold

PROVINCIAL MINISTRIES AND ENTITIES
AEST  Ministry of Advanced   EMPR  Ministry of Energy,   go2HR  The British
Education, Skills            Mines and Petroleum         Columbia human resource
and Training                 Resources                   organization for tourism
AGRI Ministry                ENV  Ministry of            JTT Ministry of Jobs, Trade
of Agriculture               Environment and Climate     and Technology
                             Change Strategy
MCS  Ministry                                            IRR Ministry of Indigenous
of Citizens’ Services        FIN   Ministry of Finance   Relations and
                                                         Reconciliation
EDUC  Ministry               FLNR  Ministry of Forest,
of Education                 Lands, Natural Resource     ITBC   Indigenous Tourism
                             Operations and Rural        BC
                             Development

                                                                           INTERLAKES | 5
DESTINATION DEVELOPMENT STRATEGY - INTERLAKES
LBR Ministry of Labour        PSSG  Ministry of Public      TIABC Tourism Industry
                              Safety and Solicitor          Association of British
MAH   Ministry of Municipal   General                       Columbia
Affairs and Housing
                              TAC Ministry of Tourism,      TRAN   Ministry of
                              Arts and Culture              Transportation and
                                                            Infrastructure

FEDERAL MINISTRIES AND ENTITIES
DC   Destination Canada       ITAC Indigenous Tourism       THRC    Tourism HR Canada
                              Association of Canada
DFO  Department of                                          WED  Western Economic
Fisheries and Oceans          MIC Ministry of               Diversification
Canada                        Immigration and Citizenship
INAC Indigenous and           TIAC Tourism Industry
Northern Affairs Canada       Association of Canada

                                                                            INTERLAKES | 6
DESTINATION DEVELOPMENT STRATEGY - INTERLAKES
100 MILE HOUSE
                                                                                      Photo: Albert Normandin

1
FOREWORD AND
ACKNOWLEDGEMENTS
    FOREWORD   This Destination Development Strategy
               is the final report resulting from a 16-month
               iterative process of gathering, synthesizing,
               and validating information with tourism
               partners about the current state of
               tourism in the Interlakes planning area of
               British Columbia.
               The report synthesizes primary and          our partners throughout the process
               secondary research gathered from            was invaluable, but it is important to
               multiple stakeholder conversations,         note that no endorsement of this strategy
               documents, plans, studies, and captures     or any action listed within was obtained.
               input from the project working group.
                                                           The Interlakes planning area includes
               As one of 20 planning area strategies to    portions of the Cariboo Chilcotin Coast
               be produced between 2016 and 2019,          Tourism Region and the Thompson
               the Interlakes strategy contributes to      Okanagan Tourism Region. In identifying
               the tapestry of long-term regional and      development priorities for the Interlakes
               provincial planning that supports the       planning area, consideration was given to
               development of British Columbia as a        building on the Embracing Our Potential
               world-class tourism destination, offering   strategic framework. Embracing Our
               remarkable, authentic experiences that      Potential is the Thompson Okanagan’s
               exceed expectations and align with the      10-year regional tourism strategy.
               provincial brand. The participation of

                                                                                   INTERLAKES | 7
ACKNOWLEDGEMENTS   Destination British Columbia’s (DBC)        Special thanks are offered to members
                   Destination Development team, the           of the working group:
                   Cariboo Chilcotin Coast Tourism             • Dawn Rueckl, Ministry of Tourism,
                   Association (CCCTA), and the Thompson         Arts and Culture
                   Okanagan Tourism Association (TOTA)
                   wish to thank the many tourism partners     • Emily Colombo, Ministry of Forests,
                   in multiple communities who contributed       Lands, Natural Resource Operations
                   to informing this strategy.                   and Rural Development and Regional
                                                                 Lead for Wildlife Recovery
                   Opportunities to contribute included:       • Stephanie Molina, Tourism Wells Gray
                   • attending community meetings              • Manuela Betschart, Loon Bay Resort
                   • participating in surveys and/or           • Lorne Richardson, Lower North
                     interviews                                  Thompson Tourism Association
                   • contributing to and validating the        • Steve Brown, Interlakes Economic
                     asset inventory                             Association
                   • providing relevant documents              • Jude Stirling, BC Parks
                   We extend our sincere thanks to the         • Myles Bruns, Ministry of Forests,
                   Indigenous peoples on whose traditional       Lands, Natural Resource Operations
                   territories we gathered for our community     and Rural Development and Regional
                   meetings including: Barriere, Roe Lake,       Lead for Wildlife Recovery
                   Lone Butte, Sheridan Lake, 100 Mile
                   House — home of the Simpcw,                 • Daniel Eberle, Kayanara Resort
                   Tsq’escenemc (Canim Lake), and              • France Robert, Ruth Lake Lodge
                   Stswecem’c Xgat’tem (Canoe/Dog              • Deborah Young, Wildman’s Family
                   Creek) First Nations.                         Restaurant
                   Additionally, special thanks are offered    • Julie Gilmore, South Cariboo Visitor
                   to the facilitators of the Interlakes         Centre
                   destination development process:
                   Lesley Anderson (Project Lead)
                   and Nancy Arsenault of the Tourism
                   Café Canada.

                   BRITISH COLUMBIA’S WILDFIRE SEASONS
                   The wildfires of 2017 and 2018 were         2018 wildfires will be felt significantly in
                   some of the most significant in British     2018 and beyond. Gratitude is
                   Columbia’s history. The impacts of          extended to everyone who contributed
                   these wildfires led to periods of           to emergency services, firefighting,
                   devastation for many who lost homes         communication, evacuation, and
                   and businesses. It was also a time of       supporting those in need in a multitude
                   coming together, as communities and         of ways. These events demonstrated
                   people reached out to help each other       both the tourism industry’s fragility and
                   in time of need. The direct, indirect,      resilience, and the strength of the
                   and induced impacts of the 2017 and         human spirit to endure adversity.

                                                                                         INTERLAKES | 8
2
INTRODUCING
THE STRATEGY
                                                                                   DAWSON FALLS
                                                                                 Photo: Andrew Strain

      The Interlakes Destination Development
      Strategy was developed to enhance the
      competitiveness of this tourism destination
      over the next 10 years and beyond.
      The strategy was developed as part of Destination BC’s Destination Development
      Program. The Program is a critical part of Destination BC’s corporate strategy, and
      facilitates the collaboration of local, regional, and provincial agencies, Indigenous
      bands, destination marketing organizations (DMOs), tourism operators, and other
      community interests to guide the long-term growth of tourism in the Interlakes region.

      A. PROGRAM VISION AND GOALS
      The provincial vision for the Destination Development Program is:
      • BC is a world-class tourism destination that offers remarkable products and
        experiences that are authentic, driven by visitor demand, exceed expectations,
        and align with BC’s brand.
      The provincial vision is supported by three goals:
      • Make BC the most highly recommended destination in
        North America.
      • Create strategic 10-year plans for tourism destination development and
        improve return-on-investment for government and private sector investments in
        tourism assets.
      • Elevate BC’s ability to compete as a premium destination while making the
        province more attractive for investment.

                                                                           INTERLAKES | 9
FIGURE 1:    Destination development brings together planning, policy, and capacity building
                   efforts to:
Tourism Revenue    • Ensure that a destination is well positioned to make future strategic decisions.
         Drivers   • Address impediments to growth and capitalize on opportunities.
                   • Outline key assets of a destination including the main product themes/
                     experiences available.
                   • Outline key priorities for new product, infrastructure, and amenity development.
 DEMAND            • Identify impediments to development and tourism growth (e.g., potential policy or
                     capacity issues, available funding, access to funding, etc.).
MOTIVATING
 INTEREST /        B. PURPOSE OF THE STRATEGY
PREFERENCE
                   This strategy not only supports provincial goals but also:
                   • Provides strategic direction for the region and guidance for local and regional
                     planning.

    +              • Enhances the Interlake’s ability to leverage their resources and programs.
                   • Fosters joint action and intercommunity dialogue.
                   The Interlakes Destination Development Strategy is intended to serve as a guide for
                   tourism partners as they proceed with implementation. This strategy should be
  SUPPLY           reviewed and updated as necessary to reflect changing tourism objectives, priorities,
                   and market conditions. Additionally, results should be tracked regularly to ensure
  CREATING         future implementation activities become more effective in increasing economic,
A COMPELLING       social, and cultural benefits to the Interlakes.
   VISITOR
 EXPERIENCE
                   C. A FOCUS ON THE SUPPLY AND
                   EXPERIENCE

    =              Destination development is the mechanism whereby the natural life cycle of tourism
                   (e.g., development, stagnation, decline, and rejuvenation) is managed, evolves, and
                   remains desirable for the ever-changing consumer and hence, competitive in its
                   target markets. Destination development happens when industry and government
  RESULT           plan and work together to enhance the quality of visitors’ experiences by ensuring
                   tourism products, services, amenities, and practices meet and exceed visitors’
 INCREASED         expectations over the long term.
 ECONOMIC          Tourism has two primary revenue drivers — supply and demand (Figure 1). Creative
   SOCIAL          marketing efforts strive to generate short-term demand for a destination and create
 + CULTURAL        immediate urgency for people to want to visit. Destination development focuses on
                   the supply side of tourism by creating a compelling visitor experience to attract new
  BENEFITS
                   visitors and entice repeat visitation. Sharing, via social networks, like Facebook,
                   Twitter, and TripAdvisor, allows travellers to review their experiences and the quality
                   of the destination making social media an essential element of the marketing toolbox.

                                                                                        INTERLAKES | 10
There are multiple dimensions to supply that are considered in destination development planning to enhance the visitor
experience:
• The setting in which our experiences take place, and how to         including infrastructure and amenities (which are all often
  access them.                                                        public in nature and used by residents as well as visitors).
• Policies that establish and maintain opportunities and            • Visitor servicing programs that meet and exceed guest
  growth barriers.                                                    expectations.
• The investment enhancement framework.                             • Capability, skills, and training our industry needs so that we
• Products and experiences matched to consumer interests,             all can excel at what we do. These dimensions are highlighted
                                                                      in Figure 2.

D. METHODOLOGY
The Interlakes Destination Development Strategy was                 The process followed a semi-structured strategic approach,
developed based on extensive, collaborative effort during a         created by Destination BC, that allowed for flexibility to
16-month process that culminated in the creation of a Situation     ensure the considerations of each planning area were assessed
Analysis report, and this Destination Development Strategy.         and respected. A volunteer working group contributed their
                                                                    expertise to review and discuss the key findings from the
The destination development planning approach was iterative         Situation Analysis and helped develop the goals and supporting
and allowed multiple opportunities for stakeholder input and        objectives and actions contained herein.
validation. Project completion was delayed due to the 2017
wildfires and subsequent priority recovery activities (Figure 3).

FIGURE 2: Five Dimensions of Supply — the Visitor Experience

                               1
                                      SETTING,
                                       ACCESS
                                    + POLICIES
                                                                                                  VISITOR EXPERIENCE

                                       2        INVESTMENT
                                              ENHANCEMENT

                                                     3
                                                              EXPERIENCE
                                                               + PRODUCT
                                                            DEVELOPMENT

                                             4          VISITOR
                                                     SERVICING

                        5      CAPABILITIES,
                                    SKILLS +
                                  TRAINING

                                                                                                                       INTERLAKES | 11
NOTE The research methodology for the Interlakes planning                              100 Mile House. Additionally, changes were made to the
area was amended and the process lengthened, as a result of                            second in-community consultation by scheduling this
the 2017 wildfire season. The initial community consultation                           meeting and the working group session back-to-back, to
sessions originally scheduled for September 2017 were delayed                          minimize the impact on stakeholders being away from
until November. They were also modified from a full-day                                their businesses. See Appendix 1 for descriptive details
format to a series of smaller three-hour informal conversations                        of the process.
in four communities: Barriere, Roe Lake, Lone Butte, and

FIGURE 3: Key Project Timelines
 ACTIVITY                                                                                                          DATES

Pre-project staging and document gathering, asset inventory research                                               July–September 2017

 Project pause on stakeholder input activities due to the 2017 wildfire crises in BC                               July–September 2017

Preliminary research, data gathering, preliminary findings, begin drafting situation analysis                      September 2017– November 2017

Initial stakeholder survey                                                                                         October–November 2017

First informal in-community stakeholder consultations in Barriere, Roe Lake, Lone Butte, and 100 Mile House        November 2017

Seven formal key stakeholder interviews                                                                            December 2017–January 2018

Post consultation stakeholder survey: validation of preliminary opportunities and constraints, vision, and
                                                                                                                   January–February 2018
priority setting

Draft situation analysis written                                                                                   January–April 2018

Second in-community consultation and subsequent working group meeting in Sheridan Lake                             April 2018

Complete situation analysis                                                                                        June 2018

Draft destination development strategy written                                                                     May–June 2018

Review of the Destination Development Strategy by government, working group, and RDMOs                             June–November 2018

Finalize the strategy, with consideration of the wildfire and flood impacts on priorities and catalyst projects    December 2018

E. KEY OUTPUTS
The three key outputs from this project include:
1. An asset inventory of accommodations, tourism businesses                            2. A Situation Analysis that provides detailed insights of the
and attractions, tourism organizations, food and beverage                              industry and Interlakes context, the planning area
establishments, parks and recreation sites, sports and                                 assessment, and considerations.
arts facilities, meeting facilities, transportation, and
visitor services.                                                                      3. The Interlakes Destination Development Strategy.

                                                                                                                                         INTERLAKES | 12
3
ALIGNMENT                                                                                                                                                                 HORSEFLY
                                                                                                                                                                 Photo: Michael Bednar

                             The Destination Development Strategy for Interlakes is one of three strategies that
                             will be prepared for the Cariboo Chilcotin Coast Region, and one of seven for the
                             Thompson Okanagan Region. The Interlakes is one of 20 planning areas within the
                             province (Figure 4).

       FIGURE 4:
Twenty Destination
     Development                                                                                        FORT

   Planning Areas
                                                                                                        NELSON

                                                                                                              FORT
                                                    STEWART                                                 ST. JOHN

                                                                                                             DAWSON
                  Northeastern BC                                                                              CREEK
                                                                                                                                           Gold Rush Trail
                                                                       SMITHERS
                 Northwestern BC
                                               PRINCE TERRACE                                               TUMBLER
                                               RUPERT
                                                                                                             RIDGE
                                                                                                                                           North Thompson & Nicola Valleys
                                                        KITIMAT

                       Haida Gwaii                                                                PRINCE
                                                                                                  GEORGE                                   West Kootenays & Revelstoke

                                                                                                      QUESNEL

            Chilcotin Central Coast                           BELLA COOLA
                                                                                                                        VALEMOUNT

                                                                                                        WILLIAMS LAKE                                    Highway 1 Corridor
               Sea-to-Sky Corridor
                                                                                                                                                         Columbia Valley
                    Sunshine Coast
                                                                                                                                           GOLDEN

                                                      PORT                                                               SALMON
                                                     HARDY                                                                             REVELSTOKE
                                                                                                                           ARM

                      North Island                                CAMPBELL                 WHISTLER
                                                                                                                KAMLOOPS
                                                                                  POWELL                                     VERNON
                                                                     RIVER
                                                                                   RIVER

               South Central Island                                    COMOX
                                                                                       SECHELT                         KELOWNA
                                                                                                                                         NELSON      KIMBERLEY
                                                                                           VANCOUVER                       PENTICTON
                                                              TOFINO                                       HOPE                                     CRANBROOK
                                                                             NANAIMO         RICHMOND
                   Greater Victoria                           UCLUELET                                                  OSOYOOS

                                                                                                                                    Highway 3 Corridor
                  Metro Vancouver                                                   VICTORIA
                                                                                                                                    Shuswap North Okanagan
                      Fraser Valley                                                                                                 Okanagan Valley
                                                                                                                                    Interlakes

                                                                                                                                                      INTERLAKES | 13
Over the course of Destination BC’s Destination Development            Development Strategy which, in turn, will be used to inform a
Program, each of the province’s six tourism regions will integrate     Provincial Destination Development Strategy, together with all
their planning area strategies into one Regional Destination           20 planning area strategies (Figure 5).

          FIGURE 5:                                                       Gold Rush Trail
                                                                     Destination Development
 Levels of Destination                                                       Strategy

Development Planning

                                                                          CARIBOO
                                                                      CHILCOTIN COAST
                                 Chilcotin Central Coast                                                 Interlakes Destination
                                Destination Development
                                                                        DESTINATION                      Development Strategy
                                                Strategy               DEVELOPMENT
                                                                         STRATEGY

                                                               PROVINCIAL DESTINATION
                                                               DEVELOPMENT STRATEGY

                                                                     Shuswap North Okanagan
                                                                     Destination Development
                                                                             Strategy          Okanagan Valley
                                   North Thompson & Nicola Valleys
                                         Destination Development                               Destination Development
                                                         Strategy                              Strategy

                                       Highway 3 Corridor                                              Highway 1 Corridor
                                 Destination Development                                               Destination Development
                                                  Strategy                                             Strategy
                                                                         THOMPSON
                                                                         OKANAGAN
                                          Gold Rush Trail                                                Interlakes Destination
                                Destination Development
                                                                        DESTINATION                      Development Strategy
                                                Strategy               DEVELOPMENT
                                                                          STRATEGY

                                                               PROVINCIAL DESTINATION
                                                               DEVELOPMENT STRATEGY

                                                                                                                     INTERLAKES | 14
CROOKED LAKE
Photo: Michael Bednar

                        The destination development strategies
                        themselves will be influenced by, and where
                        appropriate reflect and complement, other
                        planning initiatives. Additionally, as this
                        planning area overlaps with the Thompson
                        Okanagan region, the Interlakes destination
                        development strategy will appear and be
                        referenced into these regional roll ups.
                        In addition to government planning processes related to tourism, other layers of
                        planning that are relevant to the destination development strategy process include:

                        1. ASSOCIATIONS AND AGENCIES                3. LOCAL GOVERNMENT COMMUNITY
                        REPRESENTING DIFFERENT TOURISM              AND REGIONAL STRATEGIES: These
                        SUB-SECTORS (e.g., culinary, sport          strategies can have direct or indirect
                        fishing, kayaking, boating) and services    implications for tourism destination
                        (e.g., advocacy, human resources,           development and the marketing of
                        marketing): These organizations play an     these assets (e.g., trail development,
                        important role in many aspects of the       zoning for commercial short-term
                        demand-side of tourism sector               accommodation, protection of visual/
                        development, specifically in relation to    scenic assets, commercial property tax
                        the involvement and interests of the        frameworks, regulation of the sharing
                        private sector.                             economy, etc.).

                        2. DESTINATION MARKETING AND                4. INDIGENOUS BANDS, TRIBAL
                        MANAGEMENT ORGANIZATIONS                    COUNCILS, AND NATIONAL
                        (DMOS): The marketing and promotional       GOVERNMENTS: The planning area,
                        (and, in some cases, destination            regional, and provincial destination
                        development) efforts of community           development strategies will impact First
                        DMOs are relevant to the destination        Nations communities, as well as the
                        development strategy process, as these      provincial and national associations
                        efforts are typically focused on the        working to advance their interests, to
                        supply-side of a community’s tourism        varying degrees.
                        sector (e.g., marketing the community’s
                        tourism assets).

                                                                                           INTERLAKES | 15
4
SUCCESS NETWORKS                                                                THE FLYING U RANCH
                                                                                  Photo: Michael Bednar

     Successful destination development             implementation. Organizations identified
     implementation recognizes that “we all         within each tactical success network
     have a role to play”. The Interlakes           will be in a position to review, locally,
     Destination Development Strategy is            regionally, and provincially, the potential
     not intended to work in isolation or           for growing tourism, by leading, or
     disregard existing policy and planning         supporting implementation, and action.
     frameworks. Rather, the planning process       It does not imply the organizations have
     has brought tourism to the table in a          committed to or endorsed the tactics.
     coordinated fashion that will work with        This strategy is intended to inform
     wider policies and planning efforts.           conversations that may lead to future
                                                    investments and actions, or that will
     Success networks represent the clusters        contribute to growing this planning area’s
     of businesses and organizations (private       and British Columbia’s visitor economy.
     sector, government, and not-for-profit)
     who are encouraged to collaborate,             The regional representatives (Cariboo
     bring the opportunity to fruition, and         Chilcotin Coast and Thompson
     implement the strategy. As such,               Okanagan) have important roles to play
     these strategies have been built on a          as regional destination development
     foundation of utilizing federal, provincial,   champions. As this planning process is
     regional, and local organizations, and         not intended to duplicate ongoing
     available resources for implementation.        efforts or create new organizational
     It is only by working collaboratively          or administrative structures, the
     in the continued planning and                  implementation of this strategy should
     implementation of destination                  first be executed through existing
     development that the true potential            organizations, where possible.
     of the Interlakes can be realized.
                                                    The following partners (Figure 6) have
     Tourism partners involved throughout           been identified as likely playing a
     the development of this strategy               role in moving a potential objective or
     have articulated their desire to work          action forward.
     cooperatively on key aspects of

                                                                            INTERLAKES | 16
FIGURE 6: Organizations Informing, Enabling, Influencing the Interlakes

    FEDERAL           PROVINCIAL                 REGIONAL                LOCAL           INDIGENOUS

 • Destination        • Destination BC         • Cariboo             • District of 100   • Canim Lake
   Canada               (DBC)                    Regional District     Mile House          First Nation
 • Department         • Indigenous               — Areas L, H        • District of       • Simpcw First
   of Fisheries         Tourism                • Thompson Nicola       Clearwater          Nation
   and Oceans           Association of BC        Regional District   • District of       • Stswecem’c
 • Canadian           • BC Parks                 – Areas A, E, O       Barriere            Xgat’tem
   Heritage           • Ministries             • Cariboo Chilcotin   • Local Tourism       (Canoe/Dog
 • Environment and                               Coast Tourism         Associations        Creek) First
                        -Advanced
   Climate Change                                Association                               Nation
                          Education, Skills
 • Indigenous and         & Training           • Thompson
   Northern Affairs                              Okanagan
                        -A griculture
                                                 Tourism
 • Indigenous           -Energy, Mines          Association
   Tourism                & Petroleum
   Association            Resources
   of Canada
                        -Environment &
 • Small Business         Climate Change
   and Tourism            Strategy
 • Western              -Finance
   Economic
                        -Forests, Lands,
   Diversification
                          Natural Resource
                          Operations
                          & Rural
                          Development
                        -Indigenous
                          Relations &
                          Reconciliation
                        -Jobs, Trade
                          & Technology
                        -Municipal Affairs
                          & Housing Public
                          Safety & Solicitor
                          General &
                          Emergency BC
                        -Tourism, Arts
                          & Culture
                        -Transportation
                          & Infrastructure

                                                                                             INTERLAKES | 17
5
A DISTINCTIVE
DESTINATION
                                                                                                                     70 MILE HOUSE
                                                                                                                  Photo: Michael Bednar

     OVERVIEW       A. GEOGRAPHIC DESCRIPTION OF THE AREA
        OF THE      The Interlakes planning area includes                    The western side of the planning area is
     PLANNING       the main corridor of Highway 24 and its                  bounded by a portion of Highway 97 to
         AREA       junction with Highways 97 and 5,                         include the area between 70 Mile
                    stretching across the Bonaparte Plateau                  House and 100 Mile House. The
                    to the North Thompson Valley, including                  southern area includes Bonaparte Lake,
                    Wells Gray Provincial Park and the                       and the northern area is bounded by
                    communities of Barriere and                              Canim-Hendrix Rd, Canim Lake,
                    Clearwater (Appendix 2).                                 Crooked Lake, and Azure Lake.

                    B. DESCRIPTION OF THE POPULATION
                    BASE, COMMUNITIES INCLUDED, AND
                    FIRST NATION BANDS
                    The geographic boundaries of the                         the Municipalities of 100 Mile House,
                    planning area cross two regional                         Clearwater, and Barriere, and regional
                    districts: the Cariboo Regional District                 district electoral areas: CRD Areas H
                    (CRD), and the Thompson Nicola                           and L; TNRD Areas A, E, and O. The
                    Regional District (TNRD).                                population of the planning area is
                                                                             estimated at approximately 14,000.
                    The boundaries demarcating electoral
                    areas vary from the geographic                           Destination BC and Indigenous Tourism
                    boundaries identified for Destination                    BC (ITBC) identified, using the BC
                    BC’s Interlakes planning area.                           Economic Atlas, that there are three
                                                                             First Nations whose traditional territories
                    Portions of five electoral areas fall within             lie within this planning area; the
                    the Interlakes geographic planning area                  Tsq’escenemc (Canim Lake Band), the
                    definition. Population figures for the                   Simpcw Band3, and Stswecem’c
                    planning area have been estimated                        Xgat’tem (Canoe/Dog Creek).
                    using 2016 BC Stats2 census figures for
             2www.bcstats.gov.bc.ca/StatisticsBySubject/Census/2016Census/PopulationHousing/MunicipalitiesByRegionalDistrict.aspx
                    3www2.gov.bc.ca/gov/content/employment-business/economic-development/plan-and-measure/bc-economic-atlas

                                                                                                           INTERLAKES | 18
INTERLAKES
        Towns and Indigenous Communities
        Highways
        Lakes and Rivers
        Provincial Parks and Protected Areas
 1. Wells Gray Park
 2. Donnely Lake Park
 3. Taweel Park
                                                                                                                                                      ake
 4. Roe Lake                                                                                                                                      re L
                                                                                                                                               Azu
 5. Bridge Lake Park
 6. Emar Lakes Park
 7. Dunn Peak Protected Area
 8. High Lakes Basin Park

                                                                                                                            Clear
 9. Green Lake Park

                                                                                                                                 wa
 10. Crater Lake Park

                                                                                                                              ter La
                                                                         Croo
 11. Bonaparte Park                                                          ked
                                                                                 Lake

                                                                                                                                    ke
                                                                                                                                                                                     Murtle Lake
                                                                                                                                                              1

             DESTINATION
           BRITISH COLUMBIA
                                    TM

                                                                                                                     ake
                                                                                                                   dL
                                                                                                              a hoo
                                                                                                             M

                                                                     Canim Lake

                                                                                          2
                                                    Canim Lake Indian Band
                       Forest Grove                      (Tsq'escen')

                                                                                                                                                                  Clearwater
                                                                         Deka                                       3
                                                                         Lake
                                                        Sulphurous                                                                                      5
             100 Mile House                                Lake

                                                           4
                                                                             Bridge   5
                      Lone Butte                                              Lake                                                                                    7
                                                         Sheridan
                                                           Lake         24
   97                                                                                                                   6
                                                                                               La och
                                                                                                 R
                                                                                                 c d es

                                  Watch                                      Bridge Lake
                                                                                                    es

                                  Lake
                                                                                                                                      Little Fort
                                                                                                                        8
                             ke
                        n  La
                      ee
                    Gr 9
                                                                                                                                                              Simpcw First Nation
                                                                                                                                                            (North Thompson River)
                                          10

                                                                                                                ke
      70 Mile House                                                                                Bonaparte La

                                                                                                                                                                                     USA                     NW
                                                                                                                                                                  Barriere                         YK
                                                                                                               11
                                                                                                                                                                                                                    SK

                                                                                                                                                                                                        BC
                                                                                                                                                                                                              AB

  0                                            25                                         50                                                                                                                      USA
                                                                                              Km
SIMPCW FIRST NATION                                               Traditionally, the economies in the Interlakes planning area
                                                                  have been highly reliant on the land and resource-based
The Simpcw are part of the Secwepemc, or Shuswap, Nation,
                                                                  sectors. Logging continues to be a major economic generator
one of 12 Bands who historically (and currently) lived in the
                                                                  within the planning area and was identified by stakeholders as
Thompson River Valley. Simpcw First Nation has nearly 700
                                                                  the primary economic sector competing with tourism for the
members, many of whom live in Chu Chua4.
                                                                  land base.

TSQ’ESCENEMC (CANIM L AKE FIRST                                   Logging has been, and continues to be, detrimental to
NATION)                                                           tourism due to viewscape degradation, noise pollution from
                                                                  logging operations, and the destruction of trails that could be
The Tsq’escenemc (Canim Lake Band) are members of the
                                                                  used to attract visitors to the area. More recently, mining has
Shuswap Nation. As people of the Northern Shuswap, they
                                                                  also been impacting tourism potential with several fishing
rely on the abundant lakes in the region for their livelihood.
                                                                  camps and resorts being sold to mining exploration companies.
Their vision is “Canim Lake Band: A politically and financially
                                                                  These property transfers reduced the already limited
independent, healthy community, rich in Shuswap tradition
                                                                  accommodation base within the region and, according to
and culture.5”
                                                                  stakeholders, has resulted in land access restrictions to trails
                                                                  that were previously available for various tourism uses.
STSWECEM’C XGAT’TEM FIRST NATION
(CANOE/DOG CREEK)                                                 With the pine beetle infestation devastating the logging industry,
                                                                  regional districts are looking to broaden their economies
A part of the Secwepmec nation, Stswecem’c Xgat’tem were          beyond resources. While forestry still contributes significantly
once two separate bands: Canoe Creek and Dog Creek.               to the economy, other industries such as cattle ranching,
With a population of 745, they have a shared vision “of           agriculture, tourism, and retirement sectors play a role in the
becoming an economically and politically self-sustaining          planning area’s economy. The Interlakes Economic Association
community living Secwepemc culture, language and traditions       (IEA) is the primary economic development organization
in a healthy and safe environment”6.                              with initiatives aimed at economic diversification that will
                                                                  sustainably support the quality of life for residents and visitors.

C. ECONOMY BASE —                                                 The IEA is a collaborative organization that works with all
                                                                  levels of government and other organizations to improve the
HISTORICAL AND CURRENT                                            Interlakes economic future, by promoting and supporting the
Economic development planning is active within each of the        creation of economic opportunities that foster job creation
regional districts and communities, primarily supported by        and business in a sustainable manner7. The IEA coordinates a
economic development departments or human resources               variety of events to attract visitors to the Interlakes area and
within municipalities, Regional District offices, and First       not only encourages visitors to experience the many outdoor
Nations administrations.                                          adventure activities available but also to return regularly.8

Strategies are focused on diversifying the economy in response    The Simpcw First Nation’s economic development plan focuses
to changing environmental and global market conditions, as        on activities that will create financial independence for the
well as increasing collaboration with First Nations. First        band, enhance quality of life for its band members, and foster
Nations economic development highlights the need for capacity     economic development by supporting community members’
building to support economic opportunity and employment           initiatives, businesses, and investment. The plan also focuses
for its people.                                                   on leveraging its land base, both on reserve and throughout
                                                                  the entire Traditional Territory, to support economic development
                                                                                                                    4www.simpcw.com/our-people.htm
                                                                                                       5https://canimlakeband.com/about/our-people/
                                                                                                                         6https://canoecreekband.ca/
                                                                                                                            7www.ieabc.ca/about.html
                                                                  8Lawson, D. (2015, March 3). Interlakes economic association events marketing plan.

                                                                                                                             INTERLAKES | 20
while protecting environmentally and culturally significant                                 planning area from 70 Mile House to 100 Mile House. Specific
lands and resources. Cultural and recreational tourism                                      NPGS projects impacting the potential for tourism in the
development, as well as the provision of tourism services, are                              Interlakes planning area include contributions to the Ice Caves
identified within the plan as opportunities to be advanced9 10.                             at Bridge Lake, building bridges and railings at the site for safe
                                                                                            access, and working in partnership with the District of 100
The New Pathways to Gold Society (NPGS) supports                                            Mile House to restore the Gold Rush Snowmobile Trail,
economic development through heritage tourism, First Nations                                which runs from 70 Mile House to Likely. A list of completed
reconciliation, community projects and heritage events along                                projects is available on their website11.
the Hope to Barkerville corridor, which touches the Interlakes

D. OVERVIEW OF TOURISM PERFORMANCE
The Interlakes planning area traverses through two of British                               regions, with the greater level of detail in the region managed
Columbia’s six destination management regions: The Cariboo                                  by the Cariboo Chilcotin Coast Tourism Association
Chilcotin Coast and the Thompson Okanagan, making it                                        (CCCTA), as more of the Interlakes planning area lies within
challenging to ascertain tourism performance for the                                        this tourism region. However, with little data available for the
planning area. Chapter four in the Situation Analysis provides                              Cariboo Chilcotin Coast region, and even less at planning
a high-level snapshot of tourism performance in these two                                   area level, it is challenging to report on tourism performance.

ACCOMMODATIONS
Detailed accommodation revenue data is available for most                                   • The CCC and Thompson Okanagan regions are both
regions in BC, and can be found in the Provincial Tourism                                     popular for camping.
Indicators, 2017 Year in Review report12. As the collection of                              • The most popular accommodation for US residents and
the new MRDT only began in the Cariboo Chilcotin Coast                                        other international travellers was hotels, followed by
(CCC) region on May 1, 2018, there are no statistics available                                camping/RV Parks. US residents most often stayed in
to report for the CCC region. In 2015, the Thompson                                           camping/RV Parks or with friends and family (Figure 8).
Okanagan (TOTA) region generated $257 million in room
revenue, or 13% of the provincial total13.

• One-third to one-half of BC residents spent nights in the
  residences of friends and family, depending on the region
  — the higher proportion of visiting friends and family for
  BC residents is in the Thompson Okanagan region.

                            9
                                Urban Systems. (2017). Simpcw First Nation economic development plan draft report. Retrieved from www.simpcw.com/docs/2017-06-12_cedp__
                                                                                                                           draft636384679045049161.pdf?LanguageID=EN-US
  10
     No economic development plan was provided in the call for documents by the Canim Lake First Nation (Tsq’escenemc) or the Stswecem’c Xgat’tem First Nation (Canoe/Dog Creek).
                                                                                                                                                 11
                                                                                                                                                    newpathwaystogold.ca/projects/
                                                                                               12
                                                                                                  Destination BC. (2018, May). Provincial Tourism Indicators: 2017 Year-in-Review.
         13
            Data tables and information in this section are from Destination BC’s 2017 Regional Tourism Profiles for the Cariboo Chilcotin Coast and Thompson Okanagan regions.

                                                                                                                                                          INTERLAKES | 21
FIGURE 8:       Cariboo Chilcotin Coast

         Regional     PRIMARY                        BC               OTHER                  US                    OTHER
Accommodation by      ACCOMMODATION*             RESIDENTS          CANADIANS**          RESIDENTS**          INTERNATIONAL**

    Visitor Origin    Friends and family             36%                  27%                  17%                      5%

                      Hotel                           10%                  5%                   5%                     37%

                      Motel                           2%                  8%                   15%                      6%

                      Other commercial
                                                      5%                  8%                    6%                     15%
                      fixed roof***

                      Camping/RV parks                17%                 13%                  19%                     25%

                     Thompson Okanagan

                      PRIMARY                        BC               OTHER                  US                    OTHER
                      ACCOMMODATION*             RESIDENTS          CANADIANS**          RESIDENTS**          INTERNATIONAL**

                      Friends and family             50%                  37%                  39%                     44%

                      Hotel                           14%                 17%                  20%                     28%

                      Motel                           3%                   5%                   8%                     8%

                      Other commercial
                                                      6%                  8%                    1%                     10%
                      fixed roof***

                      Camping/RV parks                18%                 21%                   8%                     8%

                          *Please note the sum will not equal 100% for each market as other accommodation is not included in the table.
                                                          **Due to small unweighted sample size, use extreme caution when interpreting.
                                 ***Other commercial fixed roof could include B&Bs, wilderness lodges, or commercial vacation rentals.

                                                                                                               INTERLAKES | 22
SEASONALIT Y
                       The majority of visitation in both regions           home to world-famous heli-skiing.
                       occurs primarily during the summer                   Visitor traffic related to winter skiing is
                       season, from July through September                  most likely not relevant to the Interlakes.
                       (Figure 9). BC residents and other                   Visitation by US and International
                       Canadians are more likely to travel                  travellers rises in the CCC in spring, which
                       during the winter and spring months,                 again, may be attributable to heli-skiing
                       possibly to ski. The TOTA region is home             in the Chilcotin Coast planning area,
                       to many ski resorts and the CCC is                   and is not relevant to the Interlakes.

        FIGURE 9:      Cariboo Chilcotin Coast

Regional Seasonality    SEASON                    BC              OTHER                  US                   OTHER
   by Visitor Origin    OF TRAVEL             RESIDENTS         CANADIANS*           RESIDENTS*           INTERNATIONAL*

                        January to March          15%                27%                   0%                      1%

                        April to June            22%                 14%                  45%                     36%

                        July to September        54%                 53%                   51%                    57%

                        October to December       9%                  5%                   4%                      5%

                       Thompson Okanagan

                        SEASON                    BC              OTHER                  US                   OTHER
                        OF TRAVEL             RESIDENTS         CANADIANS*           RESIDENTS*           INTERNATIONAL*

                        January to March          14%                 8%                   16%                     7%

                        April to June            24%                 18%                  19%                     37%

                        July to September        45%                  61%                 54%                     51%

                        October to December       18%                 12%                  11%                     5%

                                               *Due to small unweighted sample size, please use extreme caution when interpreting.

                                                                                                          INTERLAKES | 23
KEY VISITOR MARKETS AND THE PRIMARY
                  VISITOR PROFILES
                  • British Columbia residents make up               travellers to that region. In the
                    the largest share of overnight visitation        Cariboo Chilcotin Coast they
                    in both regions, but they are not                represent 15% of visitation and
                    spending as much as visitors from                27% of spending.
                    farther away (Figure 10).                      • In the Cariboo Chilcotin Coast,
                  • Interestingly, in the Thompson                   Californian visitors are the highest
                    Okanagan, Albertans only represent               yield representing only 2% of
                    19% of visitation but 28% of spending,           visitation, but 12% of spending.
                    indicating that they are high yield

FIGURE 10:        Cariboo Chilcotin Coast

  Top Markets      TOP 5 MARKETS
                   OF ORIGIN                             SHARE IN CARIBOO CHILCOTIN COAST
 for Visitation    (2014)

and Spending                                            VISITATION                       SPENDING

                   1.   British Columbia                    73%                              61%

                   2. Alberta                                15%                             27%

                   3. Washington                            22%                              14%

                   4. Germany                               54%                              53%

                   5. California                             9%                              5%

                  Thompson Okanagan

                   TOP 5 MARKETS
                   OF ORIGIN                               SHARE IN THOMPSON OKANAGAN
                   (2014)

                                                        VISITATION                       SPENDING

                   1.   British Columbia                     61%                            44%

                   2. Alberta                                19%                             28%

                   3. United Kingdom                         2%                              3%

                   4. Australia                              2%                              4%

                   5. Ontario                                2%                              3%

                                                                                          INTERLAKES | 24
According to the 2017 Regional Tourism                      In the CCC, domestic overnight travellers
                                  Profiles, in the TOTA region in 2014,                       account for 85% of visitation and 70% of
                                  domestic overnight travellers accounted                     related spending. International and US
                                  for 85% of visitation and 83% of related                    travellers accounted for 16% and 31%,
                                  spending. International and US travellers                   respectively. On average, travellers in
                                  accounted for 16% and 18%, respectively.                    the Cariboo Chilcotin Coast stayed 3.3
                                  The average spent per visitor, over all                     nights and spent $99 per night during
                                  travellers, domestic, US, and international,                their trip (Figure 11). BC travellers in
                                  is $378, with an average length of stay                     the Cariboo Chilcotin Coast stayed 3.5
                                  of 3.6 nights. BC travellers in the                         nights and spent $77 per night during
                                  Thompson Okanagan stayed 3 nights                           their trip. Other Canadian travellers
                                  and spent $90, with other Canadian                          stayed 2.8 nights and spent $86 per night.
                                  travellers staying 4.9 nights and
                                  spending $114.

          FIGURE 11:
                                                                  CARIBOO CHILCOTIN COAST                      THOMPSON OKANAGAN
          Regional Trip
         Characteristic            Average spending
                                   for all travellers
                                                                              $321 (24% increase)                       $378 (2% decrease)

          Comparison               Average number
                                                                                 3.3 (2% increase)                        3.6 (3% decrease)
                                   of nights
(2014 DATA, % CHANGE OVER 2013)
                                   Average spending
                                                                                               $99                                       $105
                                   per visitor per night

                                  E. KEY VISITOR MARKETS

                                  PRIMARY VISITOR PROFILES

                                  Success in the Interlakes will be based on
                                  attracting niche markets — visitors with a
                                  certain profile. There are nine primary EQ
                                  types14 for Canada, three of which Destination
                                  BC is targeting: Authentic Experiencers,
                                  Culture Explorers, and Free Spirits.
                                  The 2017 fall stakeholder engagement sessions determined that Authentic Experiencers,
                                  Cultural Explorers, and Free Spirits are the primary target segments, as they best
                                  align with the types of visitors currently visiting the planning area and the natural

                                         14
                                              Destination Canada. (2012). EQ profiles. Unpublished market research obtained from Destination Canada

                                                                                                                            INTERLAKES | 25
assets of the region (Figure 12). These targets are consistent                         Free Spirits are more structured travellers who enjoy lodges
with the EQ types identified through the Community Tourism                             and resorts, but they also have a higher propensity to camp.
Foundations consultation15. Personal History Explorers align                           As the more adventurous travellers of the three target
well with the outdoor recreation and activity-based pursuits                           segments, Free Spirits enjoy winter activities including
available in this planning area and represent a potential                              snowshoeing, snowmobiling, dogsledding, as well as many of
secondary market.                                                                      the other outdoor recreational opportunities available in the
                                                                                       Interlakes including fishing, canoeing, kayaking, hunting,
The Authentic Experiencers and Cultural Explorers are                                  mountain biking, horseback riding, swimming, and geocaching.
independent travellers who enjoy multi-day touring by car,
and who tend to stay away from organized tours and want to
get off the beaten path. They enjoy a mix of self-discovery
and paid, guided activities and experiences.

                                              15
                                                   Nicol, S. & Houiellebecq, J. (2013, July). Community tourism foundations: North Thompson Valley tourism plan — 2013–14.

FIGURE 12: Interlakes Target EQ Profiles
  AUTHENTIC EXPERIENCER                                           CULTURAL EXPLORER                                                  FREE SPIRT

    Understated travellers looking for                          Defined by their love of constant                          Highly social and open-minded
    authentic engagement. Most appealing                        travel and continuous opportunities                        travellers whose enthusiasm for life
    activities in BC: walking, wildlife                         to embrace, discover, and immerse                          extends to their outlook on travel.
    viewing, experiencing nature and local                      in the culture of people, and settings                     Experimental and adventurous, they
    culture, local food and experience,                         of places they visit.                                      have a penchant for risk, love shared
    connecting with others. Less interested                     • Spontaneous                                              experiences and opportunities for
    in relaxation and shopping.                                 • Enjoy learning about diverse cultures                    bragging rights.
    • Spontaneous travellers                                    • Concerned for the environment                            • Looking for escape and fun
    • Enjoy sampling cultures                                   • Don’t need to impress others                             • Enjoy social activities, events,
                                                                                                                              festivals and crowds
    • Not out to impress others                                 • Not big consumers when travelling
                                                                                                                           • More apt to travel in groups
    • Not big consumers when travelling                         • Constant travellers
                                                                                                                           • More likely to seek familiar
    • Don’t need luxury food/                                   • Seek cultural immersion                                     comforts of home and want
       accommodations
                                                                • Independent, unstructured travel                            conveniences
    • Visit places where important
                                                                • Appreciation for nature travel                           • Seeking higher-end food and
       historical events took place                                                                                           accommodations
    • Believe the best way to experience                        • Visit places where important
                                                                   historical events occured                               • Check-listers — they want to
       a culture is to interact as deeply                                                                                     do it all
       as possible                                              • Don’t require luxury
                                                                                                                           • Samplers — they want to visit
    • Enjoy being places where most                                                                                           the must-see attractions rather
       tourists don’t go                                                                                                      than explore in-depth
    • Are OK stepping out of their                                                                                         • Tend to be younger and more
       comfort zone                                                                                                           likely to travel with family
                                                                                                                           • Enjoy outdoor recreational
                                                                                                                              activities and winter sports

                                                                                                                                                   INTERLAKES | 26
F. SUMMARY OF KEY STRENGTHS, CHALLENGES, AND OPPORTUNITIES
From a tourism destination perspective, the Interlakes benefits     Figure 13 summarizes, in no specific order, the key strengths,
from a range of distinct strengths. However, it also faces          challenges, and opportunities for the planning area. A detailed
numerous destination development challenges, some of which          list is located in Chapter Five of the Situation Analysis.
have the potential to impact the future growth and sustainability
of the tourism sector.

FIGURE 13: High Level Summary

       KEY STRENGTHS                                KEY CHALLENGES                            KEY OPPORTUNITIES

                                                 • Business recovery after                    • Collaboration with adjacent
   • Wells Gray Park with its
                                                   2017 and 2018 wildfires and                  corridor initiatives to draw
     unique geological features
                                                   environmental disasters                      visitors into the area
   • Very high concentration of                    impacting destination reputation           • Circle route and itinerary
     lakes for year-round fishing
                                                 • Limited public and alternative               development to lengthen stay
   • Good quality highway road                     transportation options                     • Winter tourism growth
     with access to and through
                                                 • Viewscape degradation and                  • Enhance infrastructure and
     the area
                                                   tourism asset base erosion                   access to attractions in west
   • Abundance of backcountry                      from extractive industries                   Wells Gray
     and resource roads offering
                                                 • Few purchasable guided and                 • Encourage new paid
     circle touring opportunities
                                                   self-guided visitor activities               visitor activities, services, and
   • Accessible rural and back-
                                                 • Declining accommodation                      experiences
     country resorts and camps
                                                   inventory                                  • Explore non-traditional options
     on beautiful lakes
                                                 • Staff and housing availability               to enhance accommodation
   • Abundance of parks and
                                                   and affordability                            and dining
     outdoor recreation assets
     and activities                              • Low understanding of the value             • Greater collaboration amongst
                                                   of tourism                                   stakeholders to increase referrals
   • Unique guest ranches for
     experiencing western cowboy                 • Unauthorized use, property                 • Strengthen Indigenous
     culture                                       destruction and user conflicts               capacity for tourism
                                                   with motorized pursuits                      development
   • Accessible backcountry for
     outdoor recreation                          • Business and policy                        • Align the visitor offer and
                                                   environment that creates                     strengthen positioning to grow
                                                   disincentive for tourism                     awareness of what the area offers
                                                   investment                                 • Tourism investment incentives

                                                                                                                  INTERLAKES | 27
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