DESTINATION DEVELOPMENT STRATEGY - INTERLAKES
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HELMCKEN FALLS Photo: Max Zeddler DESTINATION BC REPRESENTATIVES Seppe Mommaerts MANAGER, DESTINATION DEVELOPMENT Jody Young SENIOR PROJECT ADVISOR, DESTINATION DEVELOPMENT destinationdevelopment@destinationbc.ca CARIBOO CHILCOTIN COAST TOURISM ASSOCIATION Jolene Lammers DESTINATION DEVELOPMENT COORDINATOR 250 392 2226 ext. 209 jolene@landwithoutlimits.com Amy Thacker CEO 250 392 2226 ext. 200 amy@landwithoutlimits.com THOMPSON OKANAGAN TOURISM ASSOCIATION Ellen Walker-Matthews VICE PRESIDENT, DESTINATION & INDUSTRY DEVELOPMENT 250 860 5999 ext.215 industry@totabc.com MINISTRY OF TOURISM ARTS AND CULTURE Amber Mattock DIRECTOR, LEGISLATION AND DESTINATION BC GOVERNANCE 250 356 1489 amber.mattock@gov.bc.ca INDIGENOUS TOURISM ASSOCIATION OF BC 604 921 1070 info@indigenousbc.com INTERLAKES | 2
TABLE OF CONTENTS I. EXECUTIVE SUMMARY.........................................................................1 7. STRATEGY AT A GLANCE................................................................ 39 II. ACRONYMS ...........................................................................................5 8. STRATEGIC PRIORITIES...................................................................40 Theme 1: S trategically invest in targeted infrastructure upgrades that 1. FOREWORD AND ACKNOWLEDGEMENTS..............................7 will support tourism growth Theme 2: Lead strategic growth through continued collaboration 2. INTRODUCING THE STRATEGY......................................................9 Theme 3: Diversify and expand the visitor experience a. Program Vision and Goals 9 Theme 4: Enable tourism business viability and success b. Purpose of the Strategy 10 Theme 5: B alance economic growth while protecting the c. A Focus on the Supply and Experience 10 environmental assets upon which tourism relies d. Methodology 11 Theme 6: Support Natural Disaster Recovery Success e. Key Outputs 12 9. IMPLEMENTATION FRAMEWORK...............................................57 3. ALIGNMENT.......................................................................................... 13 a. Catalyst Projects 4. SUCCESS NETWORKS...................................................................... 16 b. Provincial and Regional Priorities c. Funding Programs 5. A DISTINCTIVE DESTINATION....................................................... 18 a. Geographic Description of the Area 10. MEASURING AND MONITORING SUCCESS....................... 62 b. Description of the Population Base, Communities Included, and First Nation Bands APPENDIX................................................................................................. 63 Appendix 1: Overview of the Planning Process c. Economy Base — Historical and Current Appendix 2: Communities and First Nations in the Planning Area d. Overview of Tourism Performance Appendix 3: Defining the Vision Together e. Key Visitor Markets Appendix 4: Planning Area Considerations f. Summary of Key Strengths, Challenges, and Opportunities Appendix 5: Objectives by Priority and Implementation Timing g. Experience Potential Appendix 6: Bibliography 6. A DISTINCTIVE DIRECTION........................................................... 29 a. Vision b. Goals c. Guiding Principles for Destination Development d. Motivating Experiences e. Development Themes f. Interaction of Development Themes and Motivating Experiences FRONT COVER PHOTO: FAWN LAKE RESORT, Blake Jorgenson (C) 2018 — Destination BC Corp. All rights reserved. No part of this guide may be reproduced in any form or by any means, electronic or mechanical, without permission in writing from Destination BC. This guide is produced to provide information to assist tourism operators in British Columbia. Destination BC does not endorse, recommend or assume any liability for any of the operations or organizations referenced in this document. Super, Natural; Super, Natural British Columbia; HelloBC and Visitor Centre and all associated logos/ trade-marks are trade-marks or Official Marks belonging to Destination BC Corp.
EXECUTIVE SUMMARY A. DISTINCTIVE The Interlakes planning area is a place of DESTINATION FOR THE INTERLAKES lakes, rivers, ranchlands, and mountains that provide a rich backdrop for outdoor recreation and nature-based pursuits. Wells Gray Provincial Park is the flagship demand generator in the planning area, along with over 1,000 lakes that make this area a dreamland for anglers, paddlers, and families looking to enjoy a vacation together in nature. This planning area encompasses the main and 100 Mile House. To the south, the corridor of Highway 24 and its junction planning area includes Bonaparte Lake, with Highways 97 and 5. It also stretches and to the north, the planning area is across the Bonaparte Plateau to the bounded by Canim-Hendrix Rd, Canim North Thompson Valley, including Lake, Crooked Lake, and Azure Lake. Wells Gray Provincial Park and the With Highway 24 bisecting the planning communities of Barriere and Clearwater. area east to west, the Interlakes sees The western side of the planning area is visitors who are on a touring journey bounded by a portion of Highway 97 to from Whistler to Jasper and want to include the area between 70 Mile House take the road less travelled. INTERLAKES | 1
While the most prominent assets in the For travellers interested in self-discovery planning area are its natural wonders, by personal vehicle, the Interlakes is for those interested in culture and history ideal as air transportation and rental car the area also offers a glimpse into the availability is limited, and there are region’s past, as it traces part of the old relatively few market and export-ready Hudson Bay Fur Brigade Trail, and tourism operators providing equipment features western heritage, and cowboy rental services and delivering paid culture. In addition, the area is home to activities and experiences. Within the the Simpcw, Tsq’escenemc (Canim Lake), main corridor of Wells Gray Provincial and Stswecem’c Xgat’tem (Canoe/Dog Park, north of Clearwater, exclusive Creek) First Nations. park permits for guided hiking and canoeing operations limit new entrants WITH THE GROWING from providing these specific activities. However, opportunities exist for new INTEREST IN businesses to explore other types of INDIGENOUS activities, and to expand the range of guided activities on the western side of TOURISM THERE the park. IS AN OPPORTUNITY Various issues have contributed to FOR DEVELOPMENT creating a challenging tourism business TO SHOWCASE THE environment and declining tourism business and marketing investment in CULTURE AND the planning area. These include: HERITAGE OF THE • land use conflicts and access AREA’S FIRST NATIONS. • viewscape degradation due to logging Beyond fishing, outdoor recreation • deterioration of trails opportunities available throughout the • insufficient maintenance on planning area include horseback riding, backroads to popular recreation hiking, paddling, snowmobiling, boating, destinations cross country skiing, wildlife viewing, • policies that create a difficult mountain biking, hut-to-hut backcountry operating environment for small hiking (in Wells Gray Provincial Park), businesses and scenic touring, to enjoy the numerous waterfalls found cascading over volcanic The challenges experienced by cliffs. To draw visitors to the area, the businesses are compounded by the Interlakes Economic Association is devastating 2017 and 2018 wildfire developing events that can be grown seasons, of which the effects are still into demand generators over time. yet to be fully known. INTERLAKES | 2
B. DISTINCTIVE There are visitation differences between the DIRECTION FOR THE INTERLAKES east and west portions of this planning area. Wells Gray country, on the eastern side, is VISION: one of BC’s most popular provincial parks, This planning seeing over 250,000 visitors annually1. With area is an affordable, family- Highway 5 being the primary driving route oriented destination from the Lower Mainland to Jasper, visitor that is recognized for its year-round outdoor traffic on the eastern boundary of the planning recreation, fishing, area is significantly higher than across touring, and guest Highway 24, and as such it is more developed, ranch opportunities, and is sought out by with more visitor services and amenities. visitors who appreciate Despite this diversity, stakeholders were getting away from crowds to enjoy the unified in their vision for the planning area. area’s beautiful natural Four destination development goals 3. Incrementally grow the benefits from landscapes. The broad were identified to support the planning tourism while respecting the limited diversity of accessible area’s vision: carrying capacity of the land and backcountry adventures 1. Demonstrate leadership through residents’ desire to retain the area’s unique character and culture. and front country resorts, strategic, collaborative planning, targeted outdoor activities, development, and investment to optimize 4. Maintain a keen awareness and the planning area’s assets and strengthen cultural, heritage, and business viability. understanding of the customer, adapting to the changing needs of the market, Indigenous experiences and develop visitor opportunities that 2. Amplify awareness amongst visitors, support a thriving businesses, and residents alike of the enhance the visitor experience, attract tourism industry, distinct experiences this planning area more travellers, increase length of stay, while being managed has to offer. and spending throughout the year. to preserve the natural assets and way of life valued by residents. 1Tourism Wells Gray. (2016). Five year strategic business plan 2017–2022. Retrieved from www.wellsgray.ca/media/documents/pdf/revised-nov-2016-twg-2017-2022-5-yr-strategic-plan.pdf INTERLAKES | 3
The current and future experiences that INTERL AKES will motivate travel and differentiate the DEVELOPMENT THEMES Interlakes as a place with a compelling, However, opportunities exist to support sustainable visitor experience include: natural disaster recovery success in 1. Independent touring by car and RV various short-term initiatives. 2. Camping and RVing in the area’s THEME 1: Strategically invest in targeted parks, resorts, and recreation sites infrastructure upgrades that will support tourism growth 3. Wells Gray Provincial Park — hiking, paddling, cross-country skiing, THEME 2: Lead strategic growth snowshoeing, touring to see waterfalls, through continued collaboration and unique geological features THEME 3: Diversify and expand the 4. Year-round fishing opportunities visitor experience 5. Quaint lakeside resort vacations THEME 4: Enable tourism business viability and success 6. Front and backcountry outdoor recreation — fishing, paddling, THEME 5: Balance economic growth snowmobiling, boating, whitewater while protecting the environmental rafting, backcountry hiking, swimming assets upon which tourism relies 7. Guest ranch vacations THEME 6: Support natural disaster recovery success Thirty-eight development objectives, aligned within six themes, are described The composite nature of tourism within this strategy, along with the necessitates collaboration in order to organizations involved and the success succeed. Stakeholders in the Interlakes network suggested to realize expressed a strong desire to strengthen implementation. The first five themes collaboration throughout the planning relate to the 10-year opportunities area and influence decisions on major identified. The sixth theme acknowledges initiatives impacting tourism. If done and responds to the wildfire and flood well, the appeal of the area will grow, realities that emerged during the research new travellers will be attracted to visit, process. Those realities will have a and some of the trends negatively long-term impact on the planning area. impacting tourism business sustainability and destination appeal could be reversed to create a thriving industry in the future. INTERLAKES | 4
II. ACRONYMS BCFROA BC Fishing DMO Destination RD Regional District Resorts and Outfitters Management Organization Association RDMO Regional EDO Economic Destination Management BCLCA BC Lodging and Development Offices Organization Camping Association EMBC Emergency SWOT Strengths, CCCTA Cariboo Chilcotin Management BC Weaknesses, Opportunities, Coast Tourism Association Threats Analysis IEAInterlakes CF Community Futures Economic Association TNG Tsilhqot’in National Government CMBC Cariboo Mountain MRDT Municipal and Bike Consortium Regional District Tax TNRD Thompson Nicola (commonly referred to as Regional District CRD Cariboo the Hotel Tax) Regional District TOTA Thompson Okanagan NDIT Northern Tourism Association DBC Destination BC Development Initiative Trust UNWTO UN World Tourism DDP Destination Organization Development Program NPTG New Pathways to Gold PROVINCIAL MINISTRIES AND ENTITIES AEST Ministry of Advanced EMPR Ministry of Energy, go2HR The British Education, Skills Mines and Petroleum Columbia human resource and Training Resources organization for tourism AGRI Ministry ENV Ministry of JTT Ministry of Jobs, Trade of Agriculture Environment and Climate and Technology Change Strategy MCS Ministry IRR Ministry of Indigenous of Citizens’ Services FIN Ministry of Finance Relations and Reconciliation EDUC Ministry FLNR Ministry of Forest, of Education Lands, Natural Resource ITBC Indigenous Tourism Operations and Rural BC Development INTERLAKES | 5
LBR Ministry of Labour PSSG Ministry of Public TIABC Tourism Industry Safety and Solicitor Association of British MAH Ministry of Municipal General Columbia Affairs and Housing TAC Ministry of Tourism, TRAN Ministry of Arts and Culture Transportation and Infrastructure FEDERAL MINISTRIES AND ENTITIES DC Destination Canada ITAC Indigenous Tourism THRC Tourism HR Canada Association of Canada DFO Department of WED Western Economic Fisheries and Oceans MIC Ministry of Diversification Canada Immigration and Citizenship INAC Indigenous and TIAC Tourism Industry Northern Affairs Canada Association of Canada INTERLAKES | 6
100 MILE HOUSE Photo: Albert Normandin 1 FOREWORD AND ACKNOWLEDGEMENTS FOREWORD This Destination Development Strategy is the final report resulting from a 16-month iterative process of gathering, synthesizing, and validating information with tourism partners about the current state of tourism in the Interlakes planning area of British Columbia. The report synthesizes primary and our partners throughout the process secondary research gathered from was invaluable, but it is important to multiple stakeholder conversations, note that no endorsement of this strategy documents, plans, studies, and captures or any action listed within was obtained. input from the project working group. The Interlakes planning area includes As one of 20 planning area strategies to portions of the Cariboo Chilcotin Coast be produced between 2016 and 2019, Tourism Region and the Thompson the Interlakes strategy contributes to Okanagan Tourism Region. In identifying the tapestry of long-term regional and development priorities for the Interlakes provincial planning that supports the planning area, consideration was given to development of British Columbia as a building on the Embracing Our Potential world-class tourism destination, offering strategic framework. Embracing Our remarkable, authentic experiences that Potential is the Thompson Okanagan’s exceed expectations and align with the 10-year regional tourism strategy. provincial brand. The participation of INTERLAKES | 7
ACKNOWLEDGEMENTS Destination British Columbia’s (DBC) Special thanks are offered to members Destination Development team, the of the working group: Cariboo Chilcotin Coast Tourism • Dawn Rueckl, Ministry of Tourism, Association (CCCTA), and the Thompson Arts and Culture Okanagan Tourism Association (TOTA) wish to thank the many tourism partners • Emily Colombo, Ministry of Forests, in multiple communities who contributed Lands, Natural Resource Operations to informing this strategy. and Rural Development and Regional Lead for Wildlife Recovery Opportunities to contribute included: • Stephanie Molina, Tourism Wells Gray • attending community meetings • Manuela Betschart, Loon Bay Resort • participating in surveys and/or • Lorne Richardson, Lower North interviews Thompson Tourism Association • contributing to and validating the • Steve Brown, Interlakes Economic asset inventory Association • providing relevant documents • Jude Stirling, BC Parks We extend our sincere thanks to the • Myles Bruns, Ministry of Forests, Indigenous peoples on whose traditional Lands, Natural Resource Operations territories we gathered for our community and Rural Development and Regional meetings including: Barriere, Roe Lake, Lead for Wildlife Recovery Lone Butte, Sheridan Lake, 100 Mile House — home of the Simpcw, • Daniel Eberle, Kayanara Resort Tsq’escenemc (Canim Lake), and • France Robert, Ruth Lake Lodge Stswecem’c Xgat’tem (Canoe/Dog • Deborah Young, Wildman’s Family Creek) First Nations. Restaurant Additionally, special thanks are offered • Julie Gilmore, South Cariboo Visitor to the facilitators of the Interlakes Centre destination development process: Lesley Anderson (Project Lead) and Nancy Arsenault of the Tourism Café Canada. BRITISH COLUMBIA’S WILDFIRE SEASONS The wildfires of 2017 and 2018 were 2018 wildfires will be felt significantly in some of the most significant in British 2018 and beyond. Gratitude is Columbia’s history. The impacts of extended to everyone who contributed these wildfires led to periods of to emergency services, firefighting, devastation for many who lost homes communication, evacuation, and and businesses. It was also a time of supporting those in need in a multitude coming together, as communities and of ways. These events demonstrated people reached out to help each other both the tourism industry’s fragility and in time of need. The direct, indirect, resilience, and the strength of the and induced impacts of the 2017 and human spirit to endure adversity. INTERLAKES | 8
2 INTRODUCING THE STRATEGY DAWSON FALLS Photo: Andrew Strain The Interlakes Destination Development Strategy was developed to enhance the competitiveness of this tourism destination over the next 10 years and beyond. The strategy was developed as part of Destination BC’s Destination Development Program. The Program is a critical part of Destination BC’s corporate strategy, and facilitates the collaboration of local, regional, and provincial agencies, Indigenous bands, destination marketing organizations (DMOs), tourism operators, and other community interests to guide the long-term growth of tourism in the Interlakes region. A. PROGRAM VISION AND GOALS The provincial vision for the Destination Development Program is: • BC is a world-class tourism destination that offers remarkable products and experiences that are authentic, driven by visitor demand, exceed expectations, and align with BC’s brand. The provincial vision is supported by three goals: • Make BC the most highly recommended destination in North America. • Create strategic 10-year plans for tourism destination development and improve return-on-investment for government and private sector investments in tourism assets. • Elevate BC’s ability to compete as a premium destination while making the province more attractive for investment. INTERLAKES | 9
FIGURE 1: Destination development brings together planning, policy, and capacity building efforts to: Tourism Revenue • Ensure that a destination is well positioned to make future strategic decisions. Drivers • Address impediments to growth and capitalize on opportunities. • Outline key assets of a destination including the main product themes/ experiences available. • Outline key priorities for new product, infrastructure, and amenity development. DEMAND • Identify impediments to development and tourism growth (e.g., potential policy or capacity issues, available funding, access to funding, etc.). MOTIVATING INTEREST / B. PURPOSE OF THE STRATEGY PREFERENCE This strategy not only supports provincial goals but also: • Provides strategic direction for the region and guidance for local and regional planning. + • Enhances the Interlake’s ability to leverage their resources and programs. • Fosters joint action and intercommunity dialogue. The Interlakes Destination Development Strategy is intended to serve as a guide for tourism partners as they proceed with implementation. This strategy should be SUPPLY reviewed and updated as necessary to reflect changing tourism objectives, priorities, and market conditions. Additionally, results should be tracked regularly to ensure CREATING future implementation activities become more effective in increasing economic, A COMPELLING social, and cultural benefits to the Interlakes. VISITOR EXPERIENCE C. A FOCUS ON THE SUPPLY AND EXPERIENCE = Destination development is the mechanism whereby the natural life cycle of tourism (e.g., development, stagnation, decline, and rejuvenation) is managed, evolves, and remains desirable for the ever-changing consumer and hence, competitive in its target markets. Destination development happens when industry and government RESULT plan and work together to enhance the quality of visitors’ experiences by ensuring tourism products, services, amenities, and practices meet and exceed visitors’ INCREASED expectations over the long term. ECONOMIC Tourism has two primary revenue drivers — supply and demand (Figure 1). Creative SOCIAL marketing efforts strive to generate short-term demand for a destination and create + CULTURAL immediate urgency for people to want to visit. Destination development focuses on the supply side of tourism by creating a compelling visitor experience to attract new BENEFITS visitors and entice repeat visitation. Sharing, via social networks, like Facebook, Twitter, and TripAdvisor, allows travellers to review their experiences and the quality of the destination making social media an essential element of the marketing toolbox. INTERLAKES | 10
There are multiple dimensions to supply that are considered in destination development planning to enhance the visitor experience: • The setting in which our experiences take place, and how to including infrastructure and amenities (which are all often access them. public in nature and used by residents as well as visitors). • Policies that establish and maintain opportunities and • Visitor servicing programs that meet and exceed guest growth barriers. expectations. • The investment enhancement framework. • Capability, skills, and training our industry needs so that we • Products and experiences matched to consumer interests, all can excel at what we do. These dimensions are highlighted in Figure 2. D. METHODOLOGY The Interlakes Destination Development Strategy was The process followed a semi-structured strategic approach, developed based on extensive, collaborative effort during a created by Destination BC, that allowed for flexibility to 16-month process that culminated in the creation of a Situation ensure the considerations of each planning area were assessed Analysis report, and this Destination Development Strategy. and respected. A volunteer working group contributed their expertise to review and discuss the key findings from the The destination development planning approach was iterative Situation Analysis and helped develop the goals and supporting and allowed multiple opportunities for stakeholder input and objectives and actions contained herein. validation. Project completion was delayed due to the 2017 wildfires and subsequent priority recovery activities (Figure 3). FIGURE 2: Five Dimensions of Supply — the Visitor Experience 1 SETTING, ACCESS + POLICIES VISITOR EXPERIENCE 2 INVESTMENT ENHANCEMENT 3 EXPERIENCE + PRODUCT DEVELOPMENT 4 VISITOR SERVICING 5 CAPABILITIES, SKILLS + TRAINING INTERLAKES | 11
NOTE The research methodology for the Interlakes planning 100 Mile House. Additionally, changes were made to the area was amended and the process lengthened, as a result of second in-community consultation by scheduling this the 2017 wildfire season. The initial community consultation meeting and the working group session back-to-back, to sessions originally scheduled for September 2017 were delayed minimize the impact on stakeholders being away from until November. They were also modified from a full-day their businesses. See Appendix 1 for descriptive details format to a series of smaller three-hour informal conversations of the process. in four communities: Barriere, Roe Lake, Lone Butte, and FIGURE 3: Key Project Timelines ACTIVITY DATES Pre-project staging and document gathering, asset inventory research July–September 2017 Project pause on stakeholder input activities due to the 2017 wildfire crises in BC July–September 2017 Preliminary research, data gathering, preliminary findings, begin drafting situation analysis September 2017– November 2017 Initial stakeholder survey October–November 2017 First informal in-community stakeholder consultations in Barriere, Roe Lake, Lone Butte, and 100 Mile House November 2017 Seven formal key stakeholder interviews December 2017–January 2018 Post consultation stakeholder survey: validation of preliminary opportunities and constraints, vision, and January–February 2018 priority setting Draft situation analysis written January–April 2018 Second in-community consultation and subsequent working group meeting in Sheridan Lake April 2018 Complete situation analysis June 2018 Draft destination development strategy written May–June 2018 Review of the Destination Development Strategy by government, working group, and RDMOs June–November 2018 Finalize the strategy, with consideration of the wildfire and flood impacts on priorities and catalyst projects December 2018 E. KEY OUTPUTS The three key outputs from this project include: 1. An asset inventory of accommodations, tourism businesses 2. A Situation Analysis that provides detailed insights of the and attractions, tourism organizations, food and beverage industry and Interlakes context, the planning area establishments, parks and recreation sites, sports and assessment, and considerations. arts facilities, meeting facilities, transportation, and visitor services. 3. The Interlakes Destination Development Strategy. INTERLAKES | 12
3 ALIGNMENT HORSEFLY Photo: Michael Bednar The Destination Development Strategy for Interlakes is one of three strategies that will be prepared for the Cariboo Chilcotin Coast Region, and one of seven for the Thompson Okanagan Region. The Interlakes is one of 20 planning areas within the province (Figure 4). FIGURE 4: Twenty Destination Development FORT Planning Areas NELSON FORT STEWART ST. JOHN DAWSON Northeastern BC CREEK Gold Rush Trail SMITHERS Northwestern BC PRINCE TERRACE TUMBLER RUPERT RIDGE North Thompson & Nicola Valleys KITIMAT Haida Gwaii PRINCE GEORGE West Kootenays & Revelstoke QUESNEL Chilcotin Central Coast BELLA COOLA VALEMOUNT WILLIAMS LAKE Highway 1 Corridor Sea-to-Sky Corridor Columbia Valley Sunshine Coast GOLDEN PORT SALMON HARDY REVELSTOKE ARM North Island CAMPBELL WHISTLER KAMLOOPS POWELL VERNON RIVER RIVER South Central Island COMOX SECHELT KELOWNA NELSON KIMBERLEY VANCOUVER PENTICTON TOFINO HOPE CRANBROOK NANAIMO RICHMOND Greater Victoria UCLUELET OSOYOOS Highway 3 Corridor Metro Vancouver VICTORIA Shuswap North Okanagan Fraser Valley Okanagan Valley Interlakes INTERLAKES | 13
Over the course of Destination BC’s Destination Development Development Strategy which, in turn, will be used to inform a Program, each of the province’s six tourism regions will integrate Provincial Destination Development Strategy, together with all their planning area strategies into one Regional Destination 20 planning area strategies (Figure 5). FIGURE 5: Gold Rush Trail Destination Development Levels of Destination Strategy Development Planning CARIBOO CHILCOTIN COAST Chilcotin Central Coast Interlakes Destination Destination Development DESTINATION Development Strategy Strategy DEVELOPMENT STRATEGY PROVINCIAL DESTINATION DEVELOPMENT STRATEGY Shuswap North Okanagan Destination Development Strategy Okanagan Valley North Thompson & Nicola Valleys Destination Development Destination Development Strategy Strategy Highway 3 Corridor Highway 1 Corridor Destination Development Destination Development Strategy Strategy THOMPSON OKANAGAN Gold Rush Trail Interlakes Destination Destination Development DESTINATION Development Strategy Strategy DEVELOPMENT STRATEGY PROVINCIAL DESTINATION DEVELOPMENT STRATEGY INTERLAKES | 14
CROOKED LAKE Photo: Michael Bednar The destination development strategies themselves will be influenced by, and where appropriate reflect and complement, other planning initiatives. Additionally, as this planning area overlaps with the Thompson Okanagan region, the Interlakes destination development strategy will appear and be referenced into these regional roll ups. In addition to government planning processes related to tourism, other layers of planning that are relevant to the destination development strategy process include: 1. ASSOCIATIONS AND AGENCIES 3. LOCAL GOVERNMENT COMMUNITY REPRESENTING DIFFERENT TOURISM AND REGIONAL STRATEGIES: These SUB-SECTORS (e.g., culinary, sport strategies can have direct or indirect fishing, kayaking, boating) and services implications for tourism destination (e.g., advocacy, human resources, development and the marketing of marketing): These organizations play an these assets (e.g., trail development, important role in many aspects of the zoning for commercial short-term demand-side of tourism sector accommodation, protection of visual/ development, specifically in relation to scenic assets, commercial property tax the involvement and interests of the frameworks, regulation of the sharing private sector. economy, etc.). 2. DESTINATION MARKETING AND 4. INDIGENOUS BANDS, TRIBAL MANAGEMENT ORGANIZATIONS COUNCILS, AND NATIONAL (DMOS): The marketing and promotional GOVERNMENTS: The planning area, (and, in some cases, destination regional, and provincial destination development) efforts of community development strategies will impact First DMOs are relevant to the destination Nations communities, as well as the development strategy process, as these provincial and national associations efforts are typically focused on the working to advance their interests, to supply-side of a community’s tourism varying degrees. sector (e.g., marketing the community’s tourism assets). INTERLAKES | 15
4 SUCCESS NETWORKS THE FLYING U RANCH Photo: Michael Bednar Successful destination development implementation. Organizations identified implementation recognizes that “we all within each tactical success network have a role to play”. The Interlakes will be in a position to review, locally, Destination Development Strategy is regionally, and provincially, the potential not intended to work in isolation or for growing tourism, by leading, or disregard existing policy and planning supporting implementation, and action. frameworks. Rather, the planning process It does not imply the organizations have has brought tourism to the table in a committed to or endorsed the tactics. coordinated fashion that will work with This strategy is intended to inform wider policies and planning efforts. conversations that may lead to future investments and actions, or that will Success networks represent the clusters contribute to growing this planning area’s of businesses and organizations (private and British Columbia’s visitor economy. sector, government, and not-for-profit) who are encouraged to collaborate, The regional representatives (Cariboo bring the opportunity to fruition, and Chilcotin Coast and Thompson implement the strategy. As such, Okanagan) have important roles to play these strategies have been built on a as regional destination development foundation of utilizing federal, provincial, champions. As this planning process is regional, and local organizations, and not intended to duplicate ongoing available resources for implementation. efforts or create new organizational It is only by working collaboratively or administrative structures, the in the continued planning and implementation of this strategy should implementation of destination first be executed through existing development that the true potential organizations, where possible. of the Interlakes can be realized. The following partners (Figure 6) have Tourism partners involved throughout been identified as likely playing a the development of this strategy role in moving a potential objective or have articulated their desire to work action forward. cooperatively on key aspects of INTERLAKES | 16
FIGURE 6: Organizations Informing, Enabling, Influencing the Interlakes FEDERAL PROVINCIAL REGIONAL LOCAL INDIGENOUS • Destination • Destination BC • Cariboo • District of 100 • Canim Lake Canada (DBC) Regional District Mile House First Nation • Department • Indigenous — Areas L, H • District of • Simpcw First of Fisheries Tourism • Thompson Nicola Clearwater Nation and Oceans Association of BC Regional District • District of • Stswecem’c • Canadian • BC Parks – Areas A, E, O Barriere Xgat’tem Heritage • Ministries • Cariboo Chilcotin • Local Tourism (Canoe/Dog • Environment and Coast Tourism Associations Creek) First -Advanced Climate Change Association Nation Education, Skills • Indigenous and & Training • Thompson Northern Affairs Okanagan -A griculture Tourism • Indigenous -Energy, Mines Association Tourism & Petroleum Association Resources of Canada -Environment & • Small Business Climate Change and Tourism Strategy • Western -Finance Economic -Forests, Lands, Diversification Natural Resource Operations & Rural Development -Indigenous Relations & Reconciliation -Jobs, Trade & Technology -Municipal Affairs & Housing Public Safety & Solicitor General & Emergency BC -Tourism, Arts & Culture -Transportation & Infrastructure INTERLAKES | 17
5 A DISTINCTIVE DESTINATION 70 MILE HOUSE Photo: Michael Bednar OVERVIEW A. GEOGRAPHIC DESCRIPTION OF THE AREA OF THE The Interlakes planning area includes The western side of the planning area is PLANNING the main corridor of Highway 24 and its bounded by a portion of Highway 97 to AREA junction with Highways 97 and 5, include the area between 70 Mile stretching across the Bonaparte Plateau House and 100 Mile House. The to the North Thompson Valley, including southern area includes Bonaparte Lake, Wells Gray Provincial Park and the and the northern area is bounded by communities of Barriere and Canim-Hendrix Rd, Canim Lake, Clearwater (Appendix 2). Crooked Lake, and Azure Lake. B. DESCRIPTION OF THE POPULATION BASE, COMMUNITIES INCLUDED, AND FIRST NATION BANDS The geographic boundaries of the the Municipalities of 100 Mile House, planning area cross two regional Clearwater, and Barriere, and regional districts: the Cariboo Regional District district electoral areas: CRD Areas H (CRD), and the Thompson Nicola and L; TNRD Areas A, E, and O. The Regional District (TNRD). population of the planning area is estimated at approximately 14,000. The boundaries demarcating electoral areas vary from the geographic Destination BC and Indigenous Tourism boundaries identified for Destination BC (ITBC) identified, using the BC BC’s Interlakes planning area. Economic Atlas, that there are three First Nations whose traditional territories Portions of five electoral areas fall within lie within this planning area; the the Interlakes geographic planning area Tsq’escenemc (Canim Lake Band), the definition. Population figures for the Simpcw Band3, and Stswecem’c planning area have been estimated Xgat’tem (Canoe/Dog Creek). using 2016 BC Stats2 census figures for 2www.bcstats.gov.bc.ca/StatisticsBySubject/Census/2016Census/PopulationHousing/MunicipalitiesByRegionalDistrict.aspx 3www2.gov.bc.ca/gov/content/employment-business/economic-development/plan-and-measure/bc-economic-atlas INTERLAKES | 18
INTERLAKES Towns and Indigenous Communities Highways Lakes and Rivers Provincial Parks and Protected Areas 1. Wells Gray Park 2. Donnely Lake Park 3. Taweel Park ake 4. Roe Lake re L Azu 5. Bridge Lake Park 6. Emar Lakes Park 7. Dunn Peak Protected Area 8. High Lakes Basin Park Clear 9. Green Lake Park wa 10. Crater Lake Park ter La Croo 11. Bonaparte Park ked Lake ke Murtle Lake 1 DESTINATION BRITISH COLUMBIA TM ake dL a hoo M Canim Lake 2 Canim Lake Indian Band Forest Grove (Tsq'escen') Clearwater Deka 3 Lake Sulphurous 5 100 Mile House Lake 4 Bridge 5 Lone Butte Lake 7 Sheridan Lake 24 97 6 La och R c d es Watch Bridge Lake es Lake Little Fort 8 ke n La ee Gr 9 Simpcw First Nation (North Thompson River) 10 ke 70 Mile House Bonaparte La USA NW Barriere YK 11 SK BC AB 0 25 50 USA Km
SIMPCW FIRST NATION Traditionally, the economies in the Interlakes planning area have been highly reliant on the land and resource-based The Simpcw are part of the Secwepemc, or Shuswap, Nation, sectors. Logging continues to be a major economic generator one of 12 Bands who historically (and currently) lived in the within the planning area and was identified by stakeholders as Thompson River Valley. Simpcw First Nation has nearly 700 the primary economic sector competing with tourism for the members, many of whom live in Chu Chua4. land base. TSQ’ESCENEMC (CANIM L AKE FIRST Logging has been, and continues to be, detrimental to NATION) tourism due to viewscape degradation, noise pollution from logging operations, and the destruction of trails that could be The Tsq’escenemc (Canim Lake Band) are members of the used to attract visitors to the area. More recently, mining has Shuswap Nation. As people of the Northern Shuswap, they also been impacting tourism potential with several fishing rely on the abundant lakes in the region for their livelihood. camps and resorts being sold to mining exploration companies. Their vision is “Canim Lake Band: A politically and financially These property transfers reduced the already limited independent, healthy community, rich in Shuswap tradition accommodation base within the region and, according to and culture.5” stakeholders, has resulted in land access restrictions to trails that were previously available for various tourism uses. STSWECEM’C XGAT’TEM FIRST NATION (CANOE/DOG CREEK) With the pine beetle infestation devastating the logging industry, regional districts are looking to broaden their economies A part of the Secwepmec nation, Stswecem’c Xgat’tem were beyond resources. While forestry still contributes significantly once two separate bands: Canoe Creek and Dog Creek. to the economy, other industries such as cattle ranching, With a population of 745, they have a shared vision “of agriculture, tourism, and retirement sectors play a role in the becoming an economically and politically self-sustaining planning area’s economy. The Interlakes Economic Association community living Secwepemc culture, language and traditions (IEA) is the primary economic development organization in a healthy and safe environment”6. with initiatives aimed at economic diversification that will sustainably support the quality of life for residents and visitors. C. ECONOMY BASE — The IEA is a collaborative organization that works with all levels of government and other organizations to improve the HISTORICAL AND CURRENT Interlakes economic future, by promoting and supporting the Economic development planning is active within each of the creation of economic opportunities that foster job creation regional districts and communities, primarily supported by and business in a sustainable manner7. The IEA coordinates a economic development departments or human resources variety of events to attract visitors to the Interlakes area and within municipalities, Regional District offices, and First not only encourages visitors to experience the many outdoor Nations administrations. adventure activities available but also to return regularly.8 Strategies are focused on diversifying the economy in response The Simpcw First Nation’s economic development plan focuses to changing environmental and global market conditions, as on activities that will create financial independence for the well as increasing collaboration with First Nations. First band, enhance quality of life for its band members, and foster Nations economic development highlights the need for capacity economic development by supporting community members’ building to support economic opportunity and employment initiatives, businesses, and investment. The plan also focuses for its people. on leveraging its land base, both on reserve and throughout the entire Traditional Territory, to support economic development 4www.simpcw.com/our-people.htm 5https://canimlakeband.com/about/our-people/ 6https://canoecreekband.ca/ 7www.ieabc.ca/about.html 8Lawson, D. (2015, March 3). Interlakes economic association events marketing plan. INTERLAKES | 20
while protecting environmentally and culturally significant planning area from 70 Mile House to 100 Mile House. Specific lands and resources. Cultural and recreational tourism NPGS projects impacting the potential for tourism in the development, as well as the provision of tourism services, are Interlakes planning area include contributions to the Ice Caves identified within the plan as opportunities to be advanced9 10. at Bridge Lake, building bridges and railings at the site for safe access, and working in partnership with the District of 100 The New Pathways to Gold Society (NPGS) supports Mile House to restore the Gold Rush Snowmobile Trail, economic development through heritage tourism, First Nations which runs from 70 Mile House to Likely. A list of completed reconciliation, community projects and heritage events along projects is available on their website11. the Hope to Barkerville corridor, which touches the Interlakes D. OVERVIEW OF TOURISM PERFORMANCE The Interlakes planning area traverses through two of British regions, with the greater level of detail in the region managed Columbia’s six destination management regions: The Cariboo by the Cariboo Chilcotin Coast Tourism Association Chilcotin Coast and the Thompson Okanagan, making it (CCCTA), as more of the Interlakes planning area lies within challenging to ascertain tourism performance for the this tourism region. However, with little data available for the planning area. Chapter four in the Situation Analysis provides Cariboo Chilcotin Coast region, and even less at planning a high-level snapshot of tourism performance in these two area level, it is challenging to report on tourism performance. ACCOMMODATIONS Detailed accommodation revenue data is available for most • The CCC and Thompson Okanagan regions are both regions in BC, and can be found in the Provincial Tourism popular for camping. Indicators, 2017 Year in Review report12. As the collection of • The most popular accommodation for US residents and the new MRDT only began in the Cariboo Chilcotin Coast other international travellers was hotels, followed by (CCC) region on May 1, 2018, there are no statistics available camping/RV Parks. US residents most often stayed in to report for the CCC region. In 2015, the Thompson camping/RV Parks or with friends and family (Figure 8). Okanagan (TOTA) region generated $257 million in room revenue, or 13% of the provincial total13. • One-third to one-half of BC residents spent nights in the residences of friends and family, depending on the region — the higher proportion of visiting friends and family for BC residents is in the Thompson Okanagan region. 9 Urban Systems. (2017). Simpcw First Nation economic development plan draft report. Retrieved from www.simpcw.com/docs/2017-06-12_cedp__ draft636384679045049161.pdf?LanguageID=EN-US 10 No economic development plan was provided in the call for documents by the Canim Lake First Nation (Tsq’escenemc) or the Stswecem’c Xgat’tem First Nation (Canoe/Dog Creek). 11 newpathwaystogold.ca/projects/ 12 Destination BC. (2018, May). Provincial Tourism Indicators: 2017 Year-in-Review. 13 Data tables and information in this section are from Destination BC’s 2017 Regional Tourism Profiles for the Cariboo Chilcotin Coast and Thompson Okanagan regions. INTERLAKES | 21
FIGURE 8: Cariboo Chilcotin Coast Regional PRIMARY BC OTHER US OTHER Accommodation by ACCOMMODATION* RESIDENTS CANADIANS** RESIDENTS** INTERNATIONAL** Visitor Origin Friends and family 36% 27% 17% 5% Hotel 10% 5% 5% 37% Motel 2% 8% 15% 6% Other commercial 5% 8% 6% 15% fixed roof*** Camping/RV parks 17% 13% 19% 25% Thompson Okanagan PRIMARY BC OTHER US OTHER ACCOMMODATION* RESIDENTS CANADIANS** RESIDENTS** INTERNATIONAL** Friends and family 50% 37% 39% 44% Hotel 14% 17% 20% 28% Motel 3% 5% 8% 8% Other commercial 6% 8% 1% 10% fixed roof*** Camping/RV parks 18% 21% 8% 8% *Please note the sum will not equal 100% for each market as other accommodation is not included in the table. **Due to small unweighted sample size, use extreme caution when interpreting. ***Other commercial fixed roof could include B&Bs, wilderness lodges, or commercial vacation rentals. INTERLAKES | 22
SEASONALIT Y The majority of visitation in both regions home to world-famous heli-skiing. occurs primarily during the summer Visitor traffic related to winter skiing is season, from July through September most likely not relevant to the Interlakes. (Figure 9). BC residents and other Visitation by US and International Canadians are more likely to travel travellers rises in the CCC in spring, which during the winter and spring months, again, may be attributable to heli-skiing possibly to ski. The TOTA region is home in the Chilcotin Coast planning area, to many ski resorts and the CCC is and is not relevant to the Interlakes. FIGURE 9: Cariboo Chilcotin Coast Regional Seasonality SEASON BC OTHER US OTHER by Visitor Origin OF TRAVEL RESIDENTS CANADIANS* RESIDENTS* INTERNATIONAL* January to March 15% 27% 0% 1% April to June 22% 14% 45% 36% July to September 54% 53% 51% 57% October to December 9% 5% 4% 5% Thompson Okanagan SEASON BC OTHER US OTHER OF TRAVEL RESIDENTS CANADIANS* RESIDENTS* INTERNATIONAL* January to March 14% 8% 16% 7% April to June 24% 18% 19% 37% July to September 45% 61% 54% 51% October to December 18% 12% 11% 5% *Due to small unweighted sample size, please use extreme caution when interpreting. INTERLAKES | 23
KEY VISITOR MARKETS AND THE PRIMARY VISITOR PROFILES • British Columbia residents make up travellers to that region. In the the largest share of overnight visitation Cariboo Chilcotin Coast they in both regions, but they are not represent 15% of visitation and spending as much as visitors from 27% of spending. farther away (Figure 10). • In the Cariboo Chilcotin Coast, • Interestingly, in the Thompson Californian visitors are the highest Okanagan, Albertans only represent yield representing only 2% of 19% of visitation but 28% of spending, visitation, but 12% of spending. indicating that they are high yield FIGURE 10: Cariboo Chilcotin Coast Top Markets TOP 5 MARKETS OF ORIGIN SHARE IN CARIBOO CHILCOTIN COAST for Visitation (2014) and Spending VISITATION SPENDING 1. British Columbia 73% 61% 2. Alberta 15% 27% 3. Washington 22% 14% 4. Germany 54% 53% 5. California 9% 5% Thompson Okanagan TOP 5 MARKETS OF ORIGIN SHARE IN THOMPSON OKANAGAN (2014) VISITATION SPENDING 1. British Columbia 61% 44% 2. Alberta 19% 28% 3. United Kingdom 2% 3% 4. Australia 2% 4% 5. Ontario 2% 3% INTERLAKES | 24
According to the 2017 Regional Tourism In the CCC, domestic overnight travellers Profiles, in the TOTA region in 2014, account for 85% of visitation and 70% of domestic overnight travellers accounted related spending. International and US for 85% of visitation and 83% of related travellers accounted for 16% and 31%, spending. International and US travellers respectively. On average, travellers in accounted for 16% and 18%, respectively. the Cariboo Chilcotin Coast stayed 3.3 The average spent per visitor, over all nights and spent $99 per night during travellers, domestic, US, and international, their trip (Figure 11). BC travellers in is $378, with an average length of stay the Cariboo Chilcotin Coast stayed 3.5 of 3.6 nights. BC travellers in the nights and spent $77 per night during Thompson Okanagan stayed 3 nights their trip. Other Canadian travellers and spent $90, with other Canadian stayed 2.8 nights and spent $86 per night. travellers staying 4.9 nights and spending $114. FIGURE 11: CARIBOO CHILCOTIN COAST THOMPSON OKANAGAN Regional Trip Characteristic Average spending for all travellers $321 (24% increase) $378 (2% decrease) Comparison Average number 3.3 (2% increase) 3.6 (3% decrease) of nights (2014 DATA, % CHANGE OVER 2013) Average spending $99 $105 per visitor per night E. KEY VISITOR MARKETS PRIMARY VISITOR PROFILES Success in the Interlakes will be based on attracting niche markets — visitors with a certain profile. There are nine primary EQ types14 for Canada, three of which Destination BC is targeting: Authentic Experiencers, Culture Explorers, and Free Spirits. The 2017 fall stakeholder engagement sessions determined that Authentic Experiencers, Cultural Explorers, and Free Spirits are the primary target segments, as they best align with the types of visitors currently visiting the planning area and the natural 14 Destination Canada. (2012). EQ profiles. Unpublished market research obtained from Destination Canada INTERLAKES | 25
assets of the region (Figure 12). These targets are consistent Free Spirits are more structured travellers who enjoy lodges with the EQ types identified through the Community Tourism and resorts, but they also have a higher propensity to camp. Foundations consultation15. Personal History Explorers align As the more adventurous travellers of the three target well with the outdoor recreation and activity-based pursuits segments, Free Spirits enjoy winter activities including available in this planning area and represent a potential snowshoeing, snowmobiling, dogsledding, as well as many of secondary market. the other outdoor recreational opportunities available in the Interlakes including fishing, canoeing, kayaking, hunting, The Authentic Experiencers and Cultural Explorers are mountain biking, horseback riding, swimming, and geocaching. independent travellers who enjoy multi-day touring by car, and who tend to stay away from organized tours and want to get off the beaten path. They enjoy a mix of self-discovery and paid, guided activities and experiences. 15 Nicol, S. & Houiellebecq, J. (2013, July). Community tourism foundations: North Thompson Valley tourism plan — 2013–14. FIGURE 12: Interlakes Target EQ Profiles AUTHENTIC EXPERIENCER CULTURAL EXPLORER FREE SPIRT Understated travellers looking for Defined by their love of constant Highly social and open-minded authentic engagement. Most appealing travel and continuous opportunities travellers whose enthusiasm for life activities in BC: walking, wildlife to embrace, discover, and immerse extends to their outlook on travel. viewing, experiencing nature and local in the culture of people, and settings Experimental and adventurous, they culture, local food and experience, of places they visit. have a penchant for risk, love shared connecting with others. Less interested • Spontaneous experiences and opportunities for in relaxation and shopping. • Enjoy learning about diverse cultures bragging rights. • Spontaneous travellers • Concerned for the environment • Looking for escape and fun • Enjoy sampling cultures • Don’t need to impress others • Enjoy social activities, events, festivals and crowds • Not out to impress others • Not big consumers when travelling • More apt to travel in groups • Not big consumers when travelling • Constant travellers • More likely to seek familiar • Don’t need luxury food/ • Seek cultural immersion comforts of home and want accommodations • Independent, unstructured travel conveniences • Visit places where important • Appreciation for nature travel • Seeking higher-end food and historical events took place accommodations • Believe the best way to experience • Visit places where important historical events occured • Check-listers — they want to a culture is to interact as deeply do it all as possible • Don’t require luxury • Samplers — they want to visit • Enjoy being places where most the must-see attractions rather tourists don’t go than explore in-depth • Are OK stepping out of their • Tend to be younger and more comfort zone likely to travel with family • Enjoy outdoor recreational activities and winter sports INTERLAKES | 26
F. SUMMARY OF KEY STRENGTHS, CHALLENGES, AND OPPORTUNITIES From a tourism destination perspective, the Interlakes benefits Figure 13 summarizes, in no specific order, the key strengths, from a range of distinct strengths. However, it also faces challenges, and opportunities for the planning area. A detailed numerous destination development challenges, some of which list is located in Chapter Five of the Situation Analysis. have the potential to impact the future growth and sustainability of the tourism sector. FIGURE 13: High Level Summary KEY STRENGTHS KEY CHALLENGES KEY OPPORTUNITIES • Business recovery after • Collaboration with adjacent • Wells Gray Park with its 2017 and 2018 wildfires and corridor initiatives to draw unique geological features environmental disasters visitors into the area • Very high concentration of impacting destination reputation • Circle route and itinerary lakes for year-round fishing • Limited public and alternative development to lengthen stay • Good quality highway road transportation options • Winter tourism growth with access to and through • Viewscape degradation and • Enhance infrastructure and the area tourism asset base erosion access to attractions in west • Abundance of backcountry from extractive industries Wells Gray and resource roads offering • Few purchasable guided and • Encourage new paid circle touring opportunities self-guided visitor activities visitor activities, services, and • Accessible rural and back- • Declining accommodation experiences country resorts and camps inventory • Explore non-traditional options on beautiful lakes • Staff and housing availability to enhance accommodation • Abundance of parks and and affordability and dining outdoor recreation assets and activities • Low understanding of the value • Greater collaboration amongst of tourism stakeholders to increase referrals • Unique guest ranches for experiencing western cowboy • Unauthorized use, property • Strengthen Indigenous culture destruction and user conflicts capacity for tourism with motorized pursuits development • Accessible backcountry for outdoor recreation • Business and policy • Align the visitor offer and environment that creates strengthen positioning to grow disincentive for tourism awareness of what the area offers investment • Tourism investment incentives INTERLAKES | 27
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