Deloitte Managed Shop Floor Services with ServiceNow - Hannover Messe 2021
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Deloitte Managed Shop Floor Services with ServiceNow Hannover Messe 2021
Managed Shop Floor Services
The two worlds of Information Technology (IT) and Operational Technology (OT) are increasingly converging, and
additionally the Internet of Things (IoT) is emerging through networking.
Complexity of IT & OT Today Tomorrow
IT adds complexity to OT, with more physical operations Increasing complexity Managed
being controlled by software unmanaged shopfloor services
Cloud-Computing Cloud-Computing
Heterogeneous Standards 1) Vertical integration
Interoperability is made difficult as homogeneous OT enables the data of the production
standards rarely exist and individual solutions can be a process to be integrated across the
source of risk exposure IT various hierarchical levels IT
High Risks on Service Vendors 1
Accountability for risk management of vendors is often Edge- 2) Horizontal integration
unclear and dispersed, resulting in issues regarding Computing enables the product to be tracked in Edge-Computing
authority, organizational boundaries and lack of trust terms of data throughout the whole
between lines of business. production process
OT OT
Conflict Culture
IT and OT groups’ conflicting objectives and cultures,
together with organizational barriers, hamper CIOs’
ability to create effective alignment and integration and 2
successful plant-based Industry 4.0 (I4.0) initiatives.
Description: Application Pain Point
Deloitte 2021 Deloitte Managed Shop Floor Services with ServiceNow 2
Use Cases for shop floor services in ServiceNow
The enhanced CMDB supports various use cases on the shop floor and allows to standardize and evaluate them
Use Case 1:
As a Shop Floor Manager I
want to see all my PLCs
and group them by
1.0
firmware versions. Use Case 2:
1.0
As a Shop Floor Manager I want to
request an update for PLCs which
2.2
have an outdated firmware.
…
Use Case 4:
As a Shop Floor Technician I want
to scan the QR Code of a machine
Use Case 3: with my mobile device to see
information about the machine
As a Shop Floor Manager I want to
configuration.
have a dashboard which provides a
configuration status overview of all
shop floor devices.
Deloitte 2021 3Necessary CI classes for a managed shop floor solution in ServiceNow
Additional CI classes enhance the ServiceNow CMDB to capture manufacturing-related components
Hardware
Hardware CIs CIs
(Smart) Sensor NCU PLC
Gateway Raspberry / Rev Pi IED RTU
Network Devices Server Industry PC Embedded Systems Industry Control Devices (ICD)
Application Service
Machine
Software
Software CIs CIs
Application Operating System NC/PLC Program
(for machine related software, hosted in Azure / AWS or locally,
e.g. Process Control / SCADA / DCS) Firmware Firmware
IT Systems IoT Devices OT Systems
Deloitte 2021 Existing CI classes Additional CI classes 4What are the expected outcomes?
Clear picture of the current state and holistic roadmap to achieve and leverage the benefits of Managed Shop Floor
Services.
POTENTIAL
BENEFITS*
Improved asset Improved Reduced Improved safety Mitigation of risks
Efficiency quality costs and sustainability
Up to 20% Up to 35% Up to 30% Up to 10% Up to 25%
BENEFITS
Optimized capacity Scrap rates Labor cost Safety incidents Security incidents
Asset utilization Fill rate Sourcing cost Employee satisfaction Asset Risk Mgmt.
Changeover time Yield Inventory levels Sustainable practices Test Yield
Downtime Lead times Maintenance cost Environmental impact Vulnerability
Warranty cost Operational Resilience
Overall equipment effectiveness (OEE)
* within one year
Source: Deloitte Consulting LLP internal analysis
Deloitte 2021 Deloitte Managed Shop Floor Services with ServiceNow 5Why Now?
As shown IT and OT are converging, the complexity is increasing on the shop floor and needs to be managed and
organized to cope with the increasing requirement to use industry 4.0 assets.
Typical brown field manufacturing issues… …can be addressed in new ways.
Lots of local effort and no standardized solution. Standardize and integrate the service and solution
Increasing costs for implementing industry 4.0 management which decreases cost.
solutions
Organizational silos are reducing transparency and IT / OT Alignment through sophisticated change
operational resilience management and connecting critical production
processes with IT and OT
Production has a lack of flexibility and adaptability for Agile service management teams that work with
new requirements flexible and modular production systems
No actual representation of the physical processes in Introduction of Digital Twins End2End
the ERP
Deloitte 2021 Deloitte Managed Shop Floor Services with ServiceNow 6Your Deloitte Contacts
Contact us regarding any questions about Managed Shopfloor Services
Kai-Uwe Hess Samir Grimm
Partner Deloitte Consulting GmbH
Deloitte Consulting GmbH E-Mail:
E-Mail: sagrimm@deloitte.de
kahess@deloitte.de www.deloitte.de
www.deloitte.de
Deloitte 2021 Deloitte Managed Shop Floor Services with ServiceNow 7This presentation contains general information only, and none of Deloitte Consulting GmbH or Deloitte Touche Tohmatsu Limited (“DTTL”), any of DTTL’s member firms, or any of the foregoing’s affiliates (collectively, the “Deloitte Network”) are, by means of this presentation, rendering professional advice or services. In particular this presentation cannot be used as a substitute for such professional advice. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this presentation. This presentation is to be treated confidential. Any disclosure to third parties – in whole or in part – is subject to our prior written consent. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/de/UeberUns for a more detailed description of DTTL and its member firms. Deloitte provides audit, risk advisory, tax, financial advisory and consulting services to public and private clients spanning multiple industries; legal advisory services in Germany are provided by Deloitte Legal. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte’s approximately 312,000 professionals are committed to making an impact that matters.
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