Cowes Medical Centre Your local GP Practice: a guide for Patients - Caring together
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Cowes Medical Centre Version: 8 February 2021
Your local GP Practice: a guide for Patients
Caring together
Practice Guide Cowes Medical Centre
Welcome
Our mission is to provide sustainable, good quality, safe, people-centred primary care services to
patients and temporary residents in our area. To do so we tailor patient services to population
types, focus resources where they are most needed, co-ordinate with related services and charities,
listen to our patients and staff, and monitor need and performance.
We are part of the Central West Wight Health Alliance Network together with Brookside,
Carisbrooke and Dower House Practices. The network has been created to deliver better integrated
local services that bring together general practice, community services, social care and the
voluntary sector.
Practice Area:
Cowes, Gurnard,
Northwood, Medham,
Parkhurst, Thorness,
Porchfield & Newtown
Smoking, e-cigarettes, or charging of
devices is not permitted on site.
Only guide/assistance dogs are
permitted inside the surgery.
If you see anything you feel could
15,300 Patients put someone at risk, please tell a
member of the Team.
To register we need:
Patients living in our Practice area completed registration forms
may register with the Practice. current height, weight & blood pressure
To register for the full on-line services we will
Temporary Resident also need:
If you are staying within the practice proof of your identity: drivers licence,
area for less than 3 months, you can passport, or bus pass
still be treated, but as a Temporary
proof of your permanent home address: utility
Resident.
bill, bank statement within the last 6 months
have your own email address
Experiencing domestic or emotional abuse and too frightened or unable to
talk to someone?
Don’t worry; tell us by taking a Repeat Prescription Request Form from the Patient Advisers
desk, fill in your contact details and add a green sticker (found by the Prescription
letterbox) and post it in the Prescription letterbox.
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Practice Guide Cowes Medical Centre
Our Team
Dr B Parsons (f) GP Senior Partner RWTH AACHEN. 1989 (Ger), JCPTGP, DFFP RCOG
Dr J Boorle (m) GP Partner MB, BS 1991 (Utkal), MS, FRCSEd, JCPTGP
Dr S Westmore (f) GP Partner BMed Sci, MB ChB 2004 (Bham), MRCGP, DRCOG, DFFP
Dr A Boorle (f) GP BM 2011 (Southampton), MRCGP
Dr P Slade (m) GP BM, BS 2010 (Brighton), MRCGP
Dr G Singh (m) GP MB BS (1991), MRCOphth (2001), MRCGP (2009)
General ANP Clinics & Family Planning| RNA, BSc (Hons) Clinical Nursing
ANP Terry (f)
Practice, FSRH Diploma, Independent Prescriber, studying MSc ANP
General ANP Clinics & Paediatrics | BSc Hons Nurse Practitioner, RCN,
ANP Parkman (f)
Advanced Diploma in Child Health, Independent Prescriber
General ANP Clinics, Cardiology & Diabetes | RGN, BSc Nursing, MSc
ANP Ramdany (m)
Cardiology, Independent Prescriber
General ANP Clinics & Care Homes | RGN, studying MSc in Clinical Practice,
ANP Hammond (f)
Independent Prescriber
ANP: Advanced Nurse Practitioner
Lead Nurse Roberts (f) General Nurse Clinics & Respiratory | RGN
Nurse Kirkby (f) General Nurse Clinics | RGN
Nurse Taylor (f) General Nurse Clinics, Specialist Wound Care & Diabetes | RGN
Nurse Royal (f) General Nurse Clinics, Family Planning & Sexual Health | RGN, FSRH
Nurse Curtin (f) General Nurse Clinics & Diabetes | RGN
HCA Gibbs (f) HCA Clinical Support (NHS Health Checks, B12 & Flu Jabs, ECGs & BPs)
HCA Wicks (f) HCA Clinical Support (Over 75 Health Checks, B12 & Flu Jabs, ECGs & BPs)
HCA: Health Care Assistant
Practice Pharmacist, Andy Brandham (m) BSc(Hons), MRPharmS, DipClinPharm, IPresc
Ms Whittington (f) Practice Business Manager | MSC HR, CIPD, BA (Hons) Business Studies
Mrs Bunday (f) Data Management
Mrs Woodford (f) Complaints, Compliance & Building Maintenance
Mr Woodward (m) Finance & Administration
Version: 8 February 2021 Page 2 of 11
Practice Guide Cowes Medical Centre
With thousands of patients per GP, seeing your ‘Usual or Accountable GP’
for all your needs is no longer possible. INSTEAD, there is a healthcare team
to take care of you. This includes additional, and sometimes more
specialised, support. In this way we can focus our GPs to support you when
you have complex needs.
We ask that you are open to the idea of seeing other health professionals to support you:
Patient Advisers help with: healthcare navigation, appointment and home visit
(previously Receptionists) requests, sick note requests, enquiries about results and new patient
and on-line registrations
Medical Secretaries help with: referrals and transportation
Prescription Clerks help with: prescription queries
Practice Pharmacist helps with: medication reviews and queries
Muscular Skeletal Service helps with: diagnosing joint and muscular pain
Practice Nurses help with: wellness monitoring, living with chronic diseases support,
minor injuries, family planning, immunisations, travel injections, wound
assessment etc
Health Care Assistants help with: ECGs & blood pressure monitoring, B12 & flu injections,
health checks and initial respiratory checks
Advanced Nurse help with: diagnosing, referring & prescribing for many day-to-day
Practitioners ailments such as chest infections, rashes, urine infections, stomach
aches etc and liaison with care homes
Locum GPs help with: on the day GP appointments, visits and telephone
consultations
Named Accountable co-ordinates your care and consults on complex needs such as end of
(Usual) GP life care
Providing good quality care with limited available resources means we need your support and
understanding too. You can help by managing minor illnesses yourself (think pharmacy first), by
making sure you follow treatment instructions, and cancelling any appointments you don’t
need/cannot attend in advance.
Everyone should be polite and treat you with dignity and respect. You should also be polite and
show respect to the team. Instances of violence or aggression are rare, however, a patient being
violent or aggressive may be reported to the police and ultimately removed from our list of
patients.
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Practice Guide Cowes Medical Centre
Appointments Our phones are located away from the
front desk to ensure your call is
Our Patient Adviser Team will need to ask confidential.
you a little about the nature of your enquiry
to guide you to the best person.
Consultations are for one person,
approximately for 10 minutes and ideally to
discuss one problem.
On-going Medical Annual or regular check-ups with our Nursing team are really
Concerns important. From here we will refer you to specialist, or GP
support if needed.
We have limited GP advance appointments, if the GP would
like you to have a follow-up appointment, the Patient
Advisers will be in touch to arrange this with you.
Sudden Illness Our ANPs specialise in on-the-day appointments for when
you are unexpectedly not well.
On busy days, you may be offered a telephone consultation
with the Duty Doctor to establish the urgency of your
medical need.
Telephone/Video If you have been offered a telephone consultation, we will
Consultation call you on the telephone number you have given. Note our
number will show as withheld.
If you are only available on a mobile phone, please
remember to have it switched on and ensure you are in a
location with good reception.
Home Visits Home Visits are for Patients needing end of life care,
(Telephone before completely housebound (uncommon), or if their clinical
10.30am)
condition would be adversely affected by attending the
Practice (rare). See our Home Visiting Policy on our website.
Chaperone Please ask if you would like a Chaperone present if you are
(for intimate examinations) having an intimate examination (a procedure involving your
breast, genitalia or rectum).
Making the most of Consultations
It is important to be as frank and open as you can. You may find it helpful to prepare some notes to
bring with you to discuss during your appointment. Taking phone calls during an appointment is
wasting your GP’s time – please either decline the call or explain you will call them back.
Interpreting / Translation Support
If you need help with interpreting or translation, please let us know as you make the appointment.
You can arrange for a friend or relative to accompany you. Alternatively we offer a translation
service, but we will need at least 24-hours’ notice to book an interpreter.
Version: 8 February 2021 Page 4 of 11Practice Guide Cowes Medical Centre
Services Available Here
NHS: Non-NHS:
Asthma A fee is payable for these services. Ask
COPD our Patient Advisers for full details.
Spirometry
Fitness to: travel, undertake certain
Blood Pressure sports, or slim
INR (Warfarin) Holiday cancellation certificate
Travel Injections
Childhood/Young Person Immunisation (Meningitis ACWY & Hep B)
Six-week Baby Checks Sick Notes issued in the first 7 days of
Diabetes illness
Child-minder letter
Cervical Smears Medical examination: pre-employment,
Emergency Contraception elderly drivers, sports, HGV or Boatman
Family Planning Letters requested by the Patient
Hormone Replacement Therapy addressed ‘to whom it may concern’
Paternity test
Flu Immunisation Insurance company enquiries
Long-term conditions support Private prescription, consultation, ECG
Well Person Screening or visit
Checks for the Over 75’s This list is not exhaustive.
Carer’s health check
Medication management & reviews
MSK (joint & muscle pain)
Minor injuries such as:
o Head injury without nose bleed or having
lost consciousness
o Facial injury without any need for stitching
o Arm or leg injuries eg sprains or grazes
o Minor chest or stomach injuries, still able
to move and breath normally
o Minor burns or scalds (not on face or Call 999 or go to A&E for:
genital area) Obvious fracture
Suture Removal & Dressings Injury needing stitching
Wound Checks & Dressings Eye injuries
Leg Ulcer Checks & Dressings Dental or jaw injuries
Hip or ankle – unable to stand on
Minor Surgery injured leg
Neck or spinal injury
Travel Injections Poisoning or suspected poisoning
(Hep A & Hep B, Typhoid & Tetanus)
Version: 8 February 2021 Page 5 of 11Practice Guide Cowes Medical Centre
Prescriptions
Prescriptions must be requested in writing, via SystmOn-line, or a form at the front desk.
They cannot be taken over the telephone. Prescriptions are sent electronically to your
preferred pharmacy.
Please do not leave your prescription requests to the last minute - allow 5 working days for
us to process your prescription to the pharmacy. The pharmacy will normally require 2
more working days to dispense your medication.
Urgent prescriptions received before 10.30am will be ready between 5pm and 6pm the
same day and sent electronically to your Pharmacy. Urgent prescriptions received after
10.30am will be at the Pharmacy between 5pm and 6pm the next working day.
If you are concerned about, or suffering from any side effects, please speak to your
pharmacy, call 111, go on to our website www.cowesmedicalcentre.co.uk and use
eConsult, or speak to a clinician or our Practice Pharmacist.
THINK Pharmacy First
Pharmacists are can give you expert advice on medicines and how they work.
You can talk to them in a private consultation area about:
skin conditions, coughs, colds, sore throat, minor cuts and bruises, constipation, hay fever and
allergies, aches, pains, indigestion, diarrhoea, period pain and thrush, haemorrhoids (piles),
warts and verrucas, mouth ulcer and cold sores, athletes foot, nappy rash and teething.
Sickness Certificates / Fit Notes (Med3 form)
You do not need a sick note for any illness / absence of less than 7 days.
If you're off work sick for more than seven days, your employer will usually
ask you to provide proof that you've been ill. They will normally ask for a
sick/fit note from your GP. These may also be called medical statements or
a doctor's note.
If you need a sick/fit note, go on to our website www.cowesmedicalcentre.co.uk and use
eConsult, or ask the Patient Adviser to take down some details in the first instance. They
will pass the request on to a GP. If an appointment or more information is needed, we
will contact you, if not, your fit note will be prepared, signed and ready for collection
within five working days after your request.
If you're under the care of a hospital, your sick/fit note should be issued by the hospital
rather than your GP.
Version: 8 February 2021 Page 6 of 11Practice Guide Cowes Medical Centre
Test Results
You will need to wait a minimum of 48 hours before calling about a test result; they are
normally made available one week after a test. Please call after 11am for Test Results.
Referrals to Consultants
If the Hospital refers you to a Specialist then the Hospital will arrange transport if needed.
When you are discharged from Hospital, they should provide two weeks’ worth of
medication, if medication is needed straightaway. Please bring in your discharge letter
(pink slip) which details your procedure and medication.
If a GP refers you to a Specialist, our Secretarial team will support/liaise with you on this
process and arrange transport if appropriate.
On-line Services
Use eConsult for medical care, questions and sick notes. Just click on the eConsult link on
our website and we will respond within two working days.
NHS App
The NHS App enables people to:
check their symptoms using the health A-Z on the NHS website
find out what to do when they need help urgently using NHS 111 online
As soon as this GP practice is connected to the App (which we will announce on our
website and in the Practice), you can register and verify your identity so you can:
book and manage appointments at their GP practice
order their repeat prescriptions
securely view their GP medical record
register as an organ donor
choose whether the NHS uses your data for research and planning
We encourage patients to sign-up for our on-line services to be able to: book
appointments, see your health record or order repeat prescriptions.
Simply ask for an on-line registration appointment to obtain log in details. You will need
to have your own email address and to bring two forms of ID: photo ID (passport, drivers
licence or bus pass) and proof of where you live (utility bill, Council Tax bill, bank
statement etc within the last 6 months).
Your Contact Details
If you move home, change your mobile or home phone, or your name, please let us know
as soon as possible in order that we can keep our records up to date.
Version: 8 February 2021 Page 7 of 11Practice Guide Cowes Medical Centre
Working Together
Feedback on our services is important. Feedback is given across a number of methods: Friends and
Family Test (in the waiting area or on our website), Healthwatch Isle of Wight, MORI GP Patient
Surveys plus our own surveys and our patient participation groups. We use this feedback to shape
our planning, our processes and our communication.
Suggestions, Concerns or Complaints
Your suggestions and concerns are important to us. These can be posted or call us. If you
have been happy with the consultation or service you received, please tell us.
If you have a formal complaint, please follow the procedure in our Complaints Leaflet
available from Patient Advisers. The Complaints Manager and Lead GP for Complaints will
respond to your concerns, investigate the circumstances and help the Practice to learn
from these experiences.
Call and ask for the Complaints Manager or send your complaint to:
Complaints Manager, Cowes Medical Centre, 200 Newport Road, Cowes, Isle of Wight,
PO31 7ER
Patient Participation Group (PPG)
Formed in 2012, the PPG is a group of our registered patients who volunteer to meet with
the Practice to discuss services and support on key patient initiatives. The PPG:
are involved in patient surveys
partner with the Practice on developing services
help promote health knowledge and events to the local community
The PPG is tasked with representing the six patient group types:
Families & 0 -18 years poor mental health long term conditions
Working people the vulnerable older people
The Practice also funds membership for the PPG of the National Association for Patient
Participation, which shares good practice and connects groups.
Interested in becoming a member, or simply happy to respond to the occasional survey sent to you
via e-mail? Please visit our website or fill out a form in the Practice.
Friends of Cowes Medical Centre: is a Registered Charity, founded in 1995.
They are dedicated to raising funds for medical equipment and patient
amenities for the surgery.
Information about the Friends and their great contribution, is online and in the
Practice.
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Patient Privacy and Data Protection
We will ask you for information to enable us to give you the best health care and
treatment. We then keep this information, together with details of your care, because it
may be needed when we see you again. Some of this we will need to share with others
concerned with your care. Everyone working for the NHS has a legal duty to keep
information about you confidential; anyone who receives information from us is also under
a legal duty to keep it confidential.
Information is kept in compliance with Regulation (EU) 2016/679 (the “General Data
Protection Regulation” or “GDPR”) and the Privacy and Electronic Communications (EC
Directive) Regulations 2003 and any guidance or codes of practice issued by the European
Data Protection Board or the UK’s Information Commissioner from time to time (all as
amended, updated or re-enacted from time to time).
You have the right of access to your health record and to obtain copies of your health
record. If you would like to access your patient record, please download the form from our
website (Patient Medical Records), and ask a Patient Adviser to book an on-line services
registration appointment.
If you would like to know more about how we use your patient information or your rights
about opting out, please refer to our Patient Privacy Notice on our website:
www.cowesmedical.co.uk, email: iwccg.cowesmcdpo@nhs.net or ask a Patient Adviser.
Primary Care (GP) Services on the Island
Primary Care (GP) services are commissioned /
contracted each year. The different contracts are run
by NHS England (South East Regional Team), the IW
Clinical Commissioning Group and the IW County
Council.
Priorities are set to meet national and local needs. Co-
ordination with GP practices is organised into localities:
Cowes is in the West & Central Locality.
Isle of Wight Clinical Commissioning Group NHS England Isle of Wight County Council
Building A, The APEX South East Regional Team Customer Service Centre
St. Cross Business Park Oakley Road County Hall, High Street
Newport, Isle of Wight Southampton Newport, Isle of Wight
PO30 5XW SO16 4GX PO30 1UD
Tel: IOW 552 064 Tel: 023 80296914 Tel: IOW 821 000
www.Isleofwightccg.nhs.uk www.nhs.uk/services www.iwight.com
Version: 8 February 2021 Page 9 of 11Practice Guide Cowes Medical Centre
Surgery Opening Times
200 Newport Road, Cowes, IOW, PO31 7ER
Related Services
Monday 08:00 - 18:00 (Not run by the Practice)
Emergencies: 18.00 - 18.30
Extended Hours: 18.30 – 20.00 (pre-booked)
Tuesday 08:00 - 18:00 Care Navigator
Emergencies: 18.00 - 18.30 (Support to Patients Aged 50+)
IOW 525 282
Wednesday 08:00 - 18:00
Emergencies: 18.00 - 18.30 Optio – Volunteer Car Service
Extended Hours: 18.30 – 20.00 (pre-booked) IOW 524 058
Thursday 08:00 - 18:00
Emergencies: 18.00 - 18.30 Community Nurses
Friday 08:00 - 18:00 IOW 534 323
Emergencies: 18.00 - 18.30
Health Visitors
Weekend Closed IOW 293 511
Evening & weekend pre-booked
appointments are available at St Mary’s Hospital Podiatry
Extended Access (If referred for treatment)
other Practices – ask a Patient
Adviser to book these IOW 290 585
Physiotherapy
(If referred for treatment)
To make an appointment: 01329 245 224
call IOW 294 902 - 8.00 to 5.00pm, Mon-Fri
go on-line for routine nurse appointments Day Lewis Pharmacy
(if you are registered for on-line services) Cowes
IOW 293 011
For general enquiries:
visit www.cowesmedicalcentre.co.uk Boots Pharmacy
call IOW 295 251 - 8.00 to 5.00pm, Mon-Fri Cowes
IOW 294 467
Practice Website:
visit www.cowesmedicalcentre.co.uk Lloyds Sainsburys Pharmacy
eConsult Newport
Practice information IOW 533 198
download forms
links to services & support
Urgent Care Service at the Beacon Health Centre,
Emergency dial 999
St Mary’s Hospital - a health professional can refer you to
Medical Advice dial 111
this service (GP, nurse, paramedic, dentist, pharmacist,
optician or 111 Service)
Version: 8 February 2021 Page 10 of 11Practice Guide Cowes Medical Centre
Who do you go to for help?
Common ailments including: cough, cold, Housebound Patients including: most
vomiting, eye infections, teething, migraine, blood samples, wound dressing, ear syringing,
hayfever, insect bites & stings, ear ache, fever, Dopplers
athlete’s foot, urinary infections (women only) Contact: District Nurse Team tel 534 323
Contact your pharmacy first for advice (part of the Hospital Trust)
Less complex medical needs including: Administration & process including:
urine infection, rash, in-growing toe nail, results, sick notes, referral status updates,
stomach aches & pains, fainting, throat blood forms, copy records, letters, new
infections, chest infections etc patient registration
See an Advanced Nurse Practitioner Speak to our Patient Advisors first
Children: who are unwell Mouth, gum or dental problems
See our paediatric specialist Advanced Nurse including: referrals and pain relief
Practitioner Contact your dentist first, then NHS 111
Health & long term conditions On discharge from the Hospital make
monitoring including: blood pressure, height, sure you have been given your results, urgent
weight, asthma, diabetes, smears, birth control prescriptions, sick note etc before your leave.
etc Contact St Mary’s on 524 081
See a Practice Nurse (or Health Care Assistant
for some of these)
Wounds & ear syringing including: suture Practical support including: mobility
removal, dressings, leg ulcer clinics, ear concerns, respite care for the carer or patient
syringing Contact Adult Social Care tel: 814 980 or
See a Practice Nurse or a Health Care Assistant Age UK Care Navigator tel: 525 282
in our Treatment Room
Immunisations & travel injections Mental health including: assessments, low
See a Practice Nurse or Health Care Assistant mood, anxiety, bereavement
Speak to our Patient Advisers who will direct See a Locum or GP, or on-line advice at
you to the appropriate person. bigwhitewall.com (16 to 24 year olds)
Medication changes and reviews Prescription requests: must be in writing
Speak to our Prescription Clerks who will help, or on-line via your patient record
or can direct you to the appropriate person if Ask a Patient Adviser about registering for
needed on-line services
www.cowesmedicalcentre.co.uk
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