Herefordshire Outcomes Framework: Investment in Primary Care 2018-2021 - Draft Version 0.6: Engagement and Feedback February 2018
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Herefordshire Outcomes Framework: Investment in Primary Care 2018-2021 Draft Version 0.6: Engagement and Feedback February 2018 1
TABLE OF CONTENTS 1.0 Background ………………………………………………………………..3 2.0 Context ……………………………………………………………………..4 National and local Policy Framework Methodology 3.0 Framework Agreement…………………………………………………..7 Principles Contract and funding framework 4.0 Commissioning for Outcomes ………………………………………..10 4.1Framework indicators and measures……………………………..….11 COPD CVD Diabetes Mental Health Cancer Frailty Medicines Optimisation MSK Urgent Care Public Health 5.0 Contract Basis……………………………………………………………16 Contract outline Payment mechanism Payment for delivery Payment for achievement Key Performance Indicators Data Return Manual Data Return Monitoring Non Achievement of KPIs Breach of Contract Termination Disputes Standards of Practice Equality and Diversity 6.0 Appendix………………………………………………………………..…21 Signatory page Read codes/Template Clinical pathways and guidelines Resources 2
1.0 Background Herefordshire is a predominantly rural county, with the 4th lowest population density in England, although the population has risen 8% since the 2001 census from 174,900 to 188,100. Individuals aged 65 and over account for 23% of the population, including 5,900 residents aged 85 plus. By 2020 the 65-84 years old population is expected to increase by 9.4% whilst over 85 year olds population is expected to increase by 13.3%; a 0.4% drop is predicted in the 15-64 year old age group. The life expectancy in Herefordshire is 79.7 years for males and 83.7 years for females both of which are higher than the England average of 79.2 for males and 83.0 for females The highest mortality rates across Herefordshire are from cardiovascular disease, cancers, respiratory diseases and dementia. There are 7,680 years of potential life lost per annum, of which 70% were due to cancers and circulatory diseases; 30% of all mortality in Herefordshire occurs in in people under 75. There are 24 GP practices across Herefordshire with 187,242 registered patients. Over 75% of patients consider the overall service from their practices as very good or fairly good, with 15 practices scoring 90% or more. Patient experience of services in GP practices in Herefordshire as a whole is 91% compared to 85% nationally. The Herefordshire Outcomes Framework: Investment in Primary Care 2018/19 replaces all previous local contracting methods such as previous Local Enhanced Services and the Local Incentive Schemes into an outcome based commissioning framework to enable primary care to utilise innovation and flexibility to meet the health population needs for Herefordshire patients. 3
2.0 Context Primary Care is an essential element of the wider health and social care system, and in developing the Herefordshire Outcomes Framework for Primary Care we have aimed to align priorities to compliment national and local plans and strategies. Key drivers that will influence the CCG and Primary Care over the next few years include: National and Local policy Five Year Forward View NHS England Five Year Forward View was published in October 2014 and sets out a vision for the future of the HHS. Developed through partnership engagement it creates a collective view of how the health service needs to change over the next five years if it is to reduce the inequalities in the health of the population, quality of care and the funding of services. Priority areas include; prevention, self-care, mental health, removing barriers to care (including across organisations), redesign of urgent care and an acknowledgement that England is too diverse for a ‘one size fits all’ solution. GP Forward View NHS England is investing £500 million in a national sustainability and transformation package to support GP practices, which includes additional funds from the clinical commissioning group (CCGs). It includes help for struggling practices, plans to reduce workload, expansion of a wider workforce, investment in technology and estates and a national development programme to speed up transformation of services. They have committed to an increase in investment to support general practice over the next five years. 4
The plan was developed with the Royal College of General Practitioners (RCGP) and Health Education England (HEE) and contains over 80 specific, practical and funded steps to: channel investment grow and develop the workforce streamline the workload improve infrastructure and support practices to redesign their services to patients GPFV Funding: It is estimated, the additional investment in respect of the GPFV Programme across Herefordshire will be circa £6.8m over a three year period which commenced April 2016. This represents an additional £36 per head of population investment. In Summary: Herefordshire and Worcestershire Sustainability and Transformation Plan The Herefordshire and Worcestershire Transformation Partnership published the STP plan in July 2017 following a period of consultation detailing how healthcare services would need to be delivered over the next five years. The Primary Care priorities in the plan are: 5
Prioritise investment to ensure delivery of the General Practice Forward View – developing primary care at scale “bottom-up” with practices, community pharmacy, third sector and health and care services. Redesign the primary care workforce, sharing resources across primary and secondary care to provide resilience and sustainability as well as capacity. Adopt an anticipatory model of provision – with proactive identification, case management and an MDT approach for those at risk of ill-health. Share information across practices and other providers to enable seamless care. Move to “big system management” – with real time data collection and analysis providing the intelligence to support continuous quality improvement and demand management. The Strategy for Primary Care and the implementation plan for the STP Primary Care work stream will be delivered through the GP Forward view plans which have been assured by NHS England. Framework Methodology In understanding how to improve the health outcomes of Herefordshire residents, the CCG uses a range of data sources to give an idea of where the opportunities may be. NHS Right Care is a national NHS England supported programme committed to delivering the best care to patients, making the NHS’s money go as far as possible and improving patient outcomes. The aim is to ensure the best possible care is delivered as efficiently as possible, which is essential for both patients and the NHS. Ensuring people access the right care, in the right place at the right time means the NHS can treat more people effectively, now and in the future. It’s unacceptable to see inconsistent differences across the country around the type of care patients receive. NHS Right Care’s work is core to ensuring the best possible care is delivered everywhere. Using leading edge medical evidence and practical support helps local health economies understand how money is spent to deliver the best care in different parts of the country. NHS Right Care advises local health economies to: Make the best use of their resources – by tackling over use and underuse of resources. Understand their performance – by identifying variation between demographically similar populations so they can adopt and implement optimal care pathways more efficiently and effectively. Talk together about the same things – about population healthcare rather than organisations and encouraging joint decision-making. Focus on areas of greatest opportunity by identifying priority programmes which offer the best opportunities to improve healthcare for people and ensuring taxpayer money goes as far as possible. Use tried and tested evidence based processes to make sustainable improvement to reduce unwarranted variation. The CCG will use the findings of the NHS Right Care data to determine its key priorities and areas identified for improvement for delivery through this Framework. 6
3.0 Framework agreement The objectives of this framework: To support primary care through investment to secure the sustainability of General Practice. Provide an opportunity for General Practice to deliver new models of patient care. Support primary care in the delivery CCG strategic priorities. To ensure that there is the best use of all available resources. To reduce bureaucracy around the commissioning, service delivery, monitoring and payment functions. Principles 1. The Framework outcomes and measures are evidence based from sources such as, but not exclusively to: NICE Quality and Outcomes Framework Right Care NHS Benchmarking NHS Digital 2. The Framework is designed to be delivered by one or more of the Primary Care Home localities. 3. The framework builds on the work already being undertaken in the Primary Care Home localities. 4. Delivery of the outcomes should encompass a multi-disciplinary team. It is expected that a common set of competencies and skills will be in place across the Primary Care and Community workforce to enable the delivery of the indicators at a locality level. 5. All practices/localities will deliver services according to national and locally agreed guidelines and policies. 6. All practices/localities will ensure that there is attendance by clinical and managerial staff at GP/Nurse education sessions which may be held on a locality or CCG basis. 7. All future investment in Primary Care will be through the Herefordshire Outcomes Framework for Primary Care in conjunction with the HCCG Investment Policy. Funding and Contract Framework Funding Source The framework agreement will run for a period of three years from April 2018 – March 2021. The Herefordshire Outcomes Framework (HOF) will see total investment into primary care through the HOF in 2018/19 of £1,761,230 (£8.80 per head of weighted population as at January 2018) this includes Primary Care Home investment. Practices will receive £7.80 per head of weighted population i.e. £1,561,230 excluding Primary Care Home. The table below details the sources of this investment: 7
All practices will receive a summary of the payments they currently receive for their core contract and for the HOF Investment in Primary Care funding. This information will also be shown at locality level. See Appendix (I – to follow). Funding the transition 3 Year Contract Year 1 Year 2 Year 3 April - October - March September Practice 25% of the total 25% of the total funding for the funding for the HOF in 2018/19 HOF in 2018/19 Locality 25% of the total 25% of the total 100% of the 100% of the funding for the funding for the total funding for total funding for HOF in 2018/19 HOF in 2018/19 the HOF in the HOF in 2019/20 2020/21 Year 1 The CCG has supported the implementation of the Primary Care Home localities through an investment of £200k in 2017/18. This has enabled recruitment of key support roles for localities and the ability to fund the time of the locality leads at key meetings and to develop locality delivery plans. In the first year of the framework, £200k will continue to fund Primary Care Home support from the £3 per head GP Forward View funding that CCGs are required to make available to GP practices. The Locality plan Practices will work within their Primary Care Home localities to develop a locality plan to deliver services either on an individual practice basis or across more than one practice or on a locality footprint. The locality will receive the first payment, on the following basis: 8
An agreed approach as to how the funding should be invoiced – this could be to a host practice agreed by the locality or on a fair shares basis (per registered patient) or on an arrangement agreed and signed up to by all practices in the locality The first payment is to support releasing key clinical and managerial staff to develop the plan The locality plan will need to provide detail on: 1.Service Delivery How priorities for the locality’s population have been identified How the outcome measures will be delivered How services will include an integrated multi-disciplinary locality team How clinical and administrative staff capacity will be released 2.Governance How decisions in the locality are made How payments are to be made 3.Planning for Year 2 Developing workforce solutions to delivering services What could be delivered in Primary Care? Practices/localities to identify opportunities as a result of releasing capacity through locality working of where services would be more appropriately delivered in Primary Care Releasing savings for reinvestment - practices/localities identifying investment through QIPP initiatives Years 2 and 3 The CCG will work with practices/localities in Year 1 on the indicator set for Year 2 and once agreed each locality will be required to prepare a plan to secure the aspiration payment. When the final framework indicators and locality plans have been agreed a contract variation will be issued to each practice/locality. It is expected that the process for year 3 will be the same except where national or local direction changes. In this instance the contract will be managed in line with the Contract chapter at 5.0 9
4.0 Commissioning for outcomes Locally agreed outcomes have been developed across the Integrated Care Alliance Patients feel: The care & support I receive is delivered around my needs I am entitled to a high quality service– wherever I live I know where, how and when to access services when I need them If I go to the wrong place for help, I’m assisted to the right place I feel confident that I know what is available for me to make the right choices to remain fit and healthy throughout my life I tell my story once & I have a single care plan that I own I’m clear about my responsibilities and the responsibilities of others Those who need to, can access up to date information about me to deliver care based on my preferences and needs My carers know where to access the support that they need to maintain their health and wellbeing I am happy with the services that I receive and am confident that those who need to, know my what my care plan means GP practice team: I work with my colleagues & other partners to deliver the best care & support to the local population I work within the area I serve, working as part of a team with other professionals and disciplines I can access and input into a single care record for the people we support I know who to go to for managerial and professional advice I know where decisions are made about services and am confident that my views are heard I can access shared information and learning - to ensure that the care I provide is safe and best practice I am trusted and supported to do the job that I am trained to do I am able to do today’s work today I am happy in my work 10
4.1 Framework Indicators and Measures Indicator Indicator (and source Links to Measure Achievement Weighting Ref reference) Outcomes Validation COPD 1 Increase Case Finding for 1, 2, 6 Improvement Evidence of tbc Respiratory Diseases in from Qtr. 1 to GRASP Primary Care – utilisation of Qtr. 4 upload. the GRASP tool. Clinical Assessment, recording and appropriate management. CVD 1 Case Finding and 1, 2, 6 Improvement Evidence of tbc Optimising Management in from Qtr. 1 to GRASP Atrial Fibrillation and Heart Qtr. 4 upload. Failure utilising the GRASP tool. Clinical Assessment, recording and appropriate management 2 Management of DVT 2, 4, 6 100% of suitable Audit tbc patients are placed on the appropriate pathway 3 Case Finding and 1, 2, 6 Improvement Evidence of tbc Optimising Management from Qtr. 1 to GRASP Hypertension utilising the Qtr. 4 upload GRASP tool. Clinical Assessment, recording and appropriately management. 4 Management of Anti- 2, 4, 6 a.Time in EMIS search tbc Coagulation Therapeutic Range rolling 12 months as per INRstar or equivalent equal or above the national 11
average 65% b.Share the NPSA warfarin quality metrics INRstar for benchmarking 5 Management of Leg Ulcers 2, 4, 6 80% of patients Audit tbc with Leg ulcers will be healed within 24 weeks 6 Health Checks Follow Up 1, 2, 6 Where people EMIS search tbc attending for a healthcheck have a raised blood pressure, they are followed up within 4 weeks Diabetes 1 Hypertension in Diabetes 1, 2, 6 The percentage EMIS tbc of patients with diabetes under age of 60, on the register, in whom the last blood pressure reading (measured in preceding 12 months) is 140/80 mm HG or less 2 National Diabetes 1, 2, 6 tbc Prevention Programme a.Implement processes to a.Increase EMIS assess and identify percentage of individuals at increased risk patients on NDH of developing Type 2 register to meet Diabetes and where non- local prevalence diabetic hyperglycaemic (6.3%) (NDH) add to NDH risk register for annual review b.Achieve EMIS 12
b. Discuss diabetes practice pro-rata prevention with at risk target patients and, where eligible and medically suitable, referred to ‘NHS Diabetes Prevention Programme: Healthier You’ c.100% patients c. Demonstrate long term invited for EMIS decrease in Type 2 annual review Diabetes patients and health completing Healthier You outcome data have annual review of added if glycaemic status, weight attended and cardiovascular disease risk Mental Health 1 Physical Health Checks for 2, 4, 6 Screening and EMIS search tbc Severe Mental Illness physical assessment of 60% of patients on the SMI register Lester tool assessment 2 Dementia 2, 4, 6 Where there is a EMIS search tbc diagnosis of mild cognitive development – the patient will be recalled in 12 months Cancer 1 Where there is a possible 2, 4, 5, 6 EMIS search tbc diagnosis of prostate cancer there is shared decision A reduction in making with the patient the number of PSA tests in new presentations of patients in primary care Frailty 1 Frailty Management 2, 4, 5, 6 100% of EMIS tbc patients over the Searches age of 65 who have been 13
assessed on the Rockwood frailty tool. Answer ‘Yes’ to the ‘surprise question’ to have an ACP put in place. Medicines Optimisation 1 Shared Care 2, 4, 6 Prescribing, tbc recall and monitoring of Audit shared care medicines eg: DMARDs in rheumatology, dementia medicines 2 Medication Review by a 2, 4, 6 For patients in EMIS search tbc pharmacist Care Homes (Nursing) 3 Utilise digital prescribing 2, 4, 6 Utilise Scriptswitch tbc solutions to support CCG ScriptSwitch benchmarking Formulary & Treatment prescribing Policy decisions support system, working towards CCG average acceptance rate Musculoskeletal 1 All trauma and orthopaedic 1, 2, 4, 6 a.100% of GP EMIS search tbc patients will follow the MSK referrals for pathway patients will follow the MSK pathway b.100% of patient referrals to have BMI, Smoking status EMIS search and BP embedded into referral Urgent Care 14
1 Implementation of the APEX a.Launch APEX Data tbc tool to monitor demand and tool extraction capacity b.Adopt locally agreed measures c. Increase number of appointments by 5% between 21 December 2018 – 7 January 2019 Public Health 1 To ensure that all eligible 1, 2, 6 Minimum Immform tbc patients and all staff receive threshold 75% a flu vaccination of all eligible patients – to be updated in line with PHE/NHSE guidance 15
5.0 Contract Basis 5.1 Outline This contract will be mutually dependent upon the ‘core’ contract. This means that only providers who currently offer services under the General Medical Services (GMS) contracts will be able to sign up to the Framework agreement. This mutual dependency means that the Herefordshire Outcomes Framework for Primary Care (HOF) will be exclusively commissioned from Herefordshire’s general practices. Participation is on a practice or locality basis and to be accepted onto the scheme it is expected that any practice participating in the Herefordshire Outcomes Framework for Primary Care would also be delivering all core GMS services and maintain an open list. In circumstances where a practice is applying to formally close its list the CCG would need to be assured, through the application process, that the practice still has capacity to provide enhanced services and that local patients remain able to have a choice of practices with which to register and that the application to close the list does not compromise access for patients. We will arrange a contract with each individual practice who signs up to the framework, which will replace any previous contractual arrangements for Local Enhanced Services and/or Local Incentive Schemes (LIS). We would encourage practices to take the opportunity to work collaboratively with other practices to deliver the services on a Primary Care Home footprint. This would be entirely at the practice’s discretion. The contracting route used to commission these services will be via a Local Incentive Scheme. Signing up to the contract: Practices will be asked to opt in or out on an annual basis, with no option to change that decision part way through the year. An locality plan will need to be submitted outlining the plan to deliver contract Electronic templates for practices will be issued for monitoring. Practices will be required to return all documents to PrimaryCare.Contracting@herefordshireccg.nhs.uk. 5.2 Payment Mechanism Payment will be weighted via core contract capitation. This means that each practice commissioned to provide the HOF could potentially receive the total of £7.80 per head. These payments will be processed locally by Herefordshire CCG finance team. Payments will be based on the list size as of the 1st January in each year of the contract in line with the table below: 16
Payment Month Payment Period Payment To 30th April April - June 25% Practice 31st October July - Sept 25% Locality for onward payment to practices in line with locality 31st May Reward – prior 12 months 25% to Practices 25% Locality for onward payment to practices in line with locality plan To participate in the Herefordshire Outcomes Framework practices will be required to sign up by April 16th 2018 as payments will be made in the first month of the quarter Payments will be made in three instalments across the year, with the third payment being reconciliation to the amount due, based on delivery of the standards set in the HOF. This could result in recovery by the CCG if deliverables are not achieved. 5.3 Payment for Delivery (50% of total payment) In the first year of contract delivery, 50% of the payments will be paid to the practice/locality for: Signing up to the HOF contract Producing an delivery plan, which is to approved by CCG Implementing all of the delivery requirements in the standards, which will be reviewed by an appropriate panel to ensure appropriate standards (NOTE: delivery can be through individual, peer, locality or federative scale). Agreement to upload templates for collation of activity for monitoring Agreements for quarterly remote collection of date from templates Agreement to undertake audit where identified 5.4 Payment for achievement (up to 50% of total payment) In the first year of contract delivery, measures are worth 50% of the total payment. The patient list size at the start of the implementation of the framework will be used to calculate payment Each measure will be weighted to reflect workload and health outcome priority. 5.5 Key Performance Indicators Key performance indictors will be assured through quantitative returns from electronic templates and annual audits, which will be based at individual practice level. Overall individual practice performance will be reviewed quarterly and any learning will be feedback to practices to enable a culture of transparency. 17
5.6 Data Return Practices agree by signing this agreement for the CCG to have remote access to the EMIS system through EMIS enterprise for the purpose of validating payment. Quarterly EMIS enterprise searches will be undertaken remotely for data return sourced from templates. Dates will be set with prior notice for data extraction. Data will be shared quarterly with practices once data has been assured, analysed and benchmarked to highlight practice activity, and learning such as areas of good practice and improvements required. Annual audits will be given with notice and agreed formats. 5.7 Manual Data Returns In the event that the required data cannot be via an automated extraction, a manual return will be required. Practice will be notified of the requirements, and will be provided with the templates to complete. Any data required from practices must be received by the CCG in line with the agreed deadline dates. Submissions will be sense checked for completeness. If there are any omissions, it will be the responsibility of the Practice to correct and resubmit to the data return email PrimaryCare.Contracting@herefordshireccg.nhs.uk within 10 working days. Late submissions may be approved if there are extenuating circumstances. Any requests will be dealt with on an individual practice basis. Requests should be made to the data return email PrimaryCare.Contracting@herefordshireccg.nhs.uk address within one month before the CCG deadline. Late submission will only be accepted if prior approval has been granted. 5.8 Monitoring We will monitor and analyse the quarterly data submitted through EMIS enterprise. An overall report for HOF activity will be produced six monthly and sent to practices to ensure culture of collaboration and transparency. We will take into account data from other sources as part of evaluation for deliverables, such as SUS Data and GP Dashboard. Where this information is used to determine payment, practices will be advised in advance. Individual practices will be benchmarked against peers and previous practice trends. Practices will be required to keep accurate records of all aspects of HOF contract for Post Payment Verification (PPV). 5.9 Non Achievement of delivery of plan and/or KPIs Where the practice/s are deemed not to have delivered their plan or met the KPIs the CCG will seek to recover any over payment. 18
The CCG may recover the money paid by deducting an equivalent amount from any payment payable to the GP practice. The practice/s will be notified of their achievement status within one month of the end of the contract period. On notification of non-achievement and details of financial recovery, the practice/s will have 10 working days to appeal the CCG decision. 5.10 Breach of Contract In most cases, the issue of a breach notice, application of a sanction or a move to terminate a contract should be considered as the final stages in a process where the CCG and the practice have endeavoured to resolve matters satisfactorily, without the need to take formal contractual steps. There may be occasions when a practice is unable or unwilling to change their behaviour or remedy a situation which may then result in a direct breach of the contracted terms set out in this document which requires immediate action. Where a practice has been found to have breached the HOF scheme and the breach is determined to be capable of remedy, then the CCG may issue a remedial breach notice to the practice and the group setting out the actions which must be taken to remedy the breach. This will include the notice period during which the steps must be taken and identify a defined date for review. Where the CCG is satisfied that the practice has taken the required steps to remedy the breach within the notice period, a letter will be issued to this affect and that no further action will be taken at this stage. The consequences of further breaching of the PCCF agreement through repeating the previous breach or a new breach requiring a breach notice to be issued are the application by the CCG of certain sanctions. 5.11 Termination Termination is a significant action to take and the CCG will have exhausted all other possible routes to resolve the matter before applying this sanction. The following process will be undertaken prior to moving to terminate the PCCF agreement: 5.11.1 CCG discovers an issue within the practice, such as but not exclusively: Evidence of inappropriate referring activities or an ineffective review process Non-compliance with pre-requisites (section xx) Failure to respond to breach notice Continued failure to meet requirements of PCCF agreement 5.11.2 CCG to produce report recommending termination to be shared with the practice requesting comments. 5.11.3 Report plus comments to be presented to the Primary Care Commissioning Committee for decision. 19
5.11.4 Decision made at Primary Care Commissioning Committee and termination notice issued ceasing the agreement which should not be less than 28 days from the date of the notice. 5.11.5 Should the practice decide to appeal the decision this will be considered via the local disputes/resolution policy. 5.12 Disputes Any disputes from reporting will need to be sent within 10 days to PrimaryCare.Contracting@herefordshireccg.nhs.uk The CCG will then follow the Local Dispute Resolution Process: https://www.england.nhs.uk/wp-content/uploads/2015/12/joint-dispute-resolution-process- 1617.pdf 5.13 Standards of Practice We acknowledge and support the statutory obligations for General Practitioners (GPs) and Nurses, such as those set out in the NHS Constitution, General Medical Committee, Nursing and Midwifery Council, Health and Care Professions Council and other regulatory bodies. 5.14 Equality and Diversity An Equality Impact Assessment screen has been undertaken on this contract. The CCG maintains the highest level of transparency to demonstrate that conflicts of interest are managed in a way that cannot undermine the probity and accountability of the CCG. Our Conflict of Interest policy is available on the CCG website; http://www.herefordshireccg.nhs.uk/policies Furthermore the CCG identifies, manages and records any potential or actual conflicts of interests that may arise as part of the commissioning of healthcare for Herefordshire, which is held in a register on the CCG website; http://www.herefordshireccg.nhs.uk/register-of- 20
6.0 Appendix The final document will include: Signatory page HOF investment by practice and locality EMIS Template with read codes Clinical Pathways and guidelines Resources HCCG Investment Policy 21
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