COVID-19 Workgroup Wednesday, March 18 2 pm CT - Restaurant Technology Network
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COVID-19 Workgroup Wednesday, March 18 2 pm CT
Workgroup Leads
Abby Lorden, VP & Publisher Angela Diffly
Hospitality Technology, MURTEC Co-Founder, RTN
Co-Founder, RTN
Patrick Dunphy, CIO,
HTNG
Workgroup Lead, RTN
Call Format
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● Industry-level issue, we are here to help. This call is not intended for sales,
political discussion or disparaging remarks.
● Attendees will be muted, use raise hand functionality to be called upon
or use chat functionality.
● Call will be recorded and notes will be compiled & shared.
● Majority of the call will used for brainstorming ideas.
● Suppliers - please submit COVID-19-specific resources for restaurants to
access. (HT website form)
● Appendix provides additional resources & relevant information. Deck will
be made accessible.
Fluid Updates
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● CDC advises against gatherings of 50 or more for the next eight weeks.
● The U.S. government will postpone the April 15 tax-payment deadline for millions of individuals
● LinkedIn CDC COVID-19 Updates
● All Florida bars, nightclubs to close for at least 30 days amid coronavirus pandemic (3/17)
● Dine-in service has been banned in (3/16):
○ Connecticut ○ New Jersey
○ Illinois ○ New York
○ Indiana ○ Ohio
○ Kentucky ○ Pennsylvania (Montgomery, Delaware, Bucks, Chester
○ Los Angeles and Allegheny counties)
○ Louisiana ○ Rhode Island
○ Maryland ○ Washington state
○ Massachusetts ○ Washington, D.C.
○ Michigan ○ California has closed all bars, nightclubs and wineries in
○ Minneapolis the state.
L Headlines
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Industry Response
● &pizza raises hourly pay $1 and is developing plans to keep staff fully employed even if its stores temporarily close.
● The D.C.-based pizza chain has raised hourly pay $1 and is developing plans to keep staff fully employed even if its stores temporarily close.
● Starbucks eliminated seating beginning March 15 in all of its U.S. and Canada. "Catastrophe pay" to employees with COVID-19. Partnering
with Lyra Health to introduce 20 free therapy sessions and more mental health resources for employees.
● Darden rolled out a paid sick leave policy for 180,000 hourly workers.
● McDonald's shuts seating, play areas amid COVID-19 pandemic.
● Chipotle new tamper-evident packaging seal to ensure that food is untouched during transit, and will be offered for free from March 15 to
March 31. Announced 3/18 Chipotle expands free delivery with new Uber Eats partnership.
● Panera launching an emergency PTO policy to allow employees to stay home if they are sick or diagnosed with COVID-19.
● Potbelly will seal every delivery bag ordered through its website, Grubhub or DoorDash with tamper-evident stickers
● Postmates Small Business Relief Pilot
● DoorDash: Supporting Local Businesses and Communities in a Time of Need - Through end of April, independent restaurants in the US can
sign up for free with DoorDash and Caviar and pay zero commissions for 30 days.
● Grubhub is temporarily suspending collection of up to $100 million in commission payments from impacted independent restaurants
nationwide.
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OpenTable Data
OpenTable Data OpenTable Restaurant Resource Center
(real-time updates)
● Community of nearly 60,000 restaurants
● March 15th Data: OpenTable’s Recommendations on How
○ San Francisco -72% to Support Restaurants Through COVID-19
○ Denver -50%
○ Washington -55%
○ Boston -70%
○ New York -69%
○ Seattle -62%
Data shows year-over-year seated diners at restaurants on the OpenTable network across all channels: online reservations, phone reservations,
and walk-ins. For year-on-year comparisons by day, we compare to the same day of the week from the same week in the previous year.)Group Brainstorm
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Safety Employee Relations Evolving Biz Model
Disinfecting Best Practices, Sick Leave, Job Security, Mental FOD / Curbside Pick-Up / Catering /
Packaging Alterations Health Benefits, New Roles Subscription Services, Cross-Industry
Partnerships, Ghost Kitchens
Restaurants Are Adjusting Menus,
Adding Quarantine Meals
Labor Management Marketing & Communicating
OTHER TOPICS?
to Consumers
Franchisees, Consumers / Social,
Remote Employees / Remote
Device ManagementRTN Membership
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RTN SUPPLIER MEMBERSHIP NO-COST RESTAURANT MEMBERSHIP
angela@restauranttechnologynetwork.comCOVID-19 Supplier Resources L
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Appendix / ResourcesHelpful Articles
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● RESTAURANTS-COVID-19 LIVE BLOG (Restaurant Business)
● Restaurant chains closing or moving to off-premise in light of coronavirus (NRN - updated 3/18)
● BE SCRAPPY: HOW RESTAURANTS CAN SURVIVE AS THEIR SALES PLUNGE (Restaurant Business)
● 5 ways Dine Brands is combating traffic declines (Restaurant Dive)
● 10 Ideas to Improve Booking Performance During the Crisis (Milestone)
● States are mandating restaurant closures. Here's 3 ways brands can prepare. (Restaurant Dive)
● The Ultimate Challenge for Restaurants: Surviving the Covid-19 Event (Restaurant Finance Monitor)
● A running list of city and state mandated restaurant closures. Information about the Restaurant Workers
Community Foundation non-profit forming a COVID-19 Crisis Relief Fund. Thoughts from Food-X’s Program
Director Peter Boddenheimer on how the coronavirus could impact food tech accelerators. A list of software
platforms offering up their technologies to ease the new burdens on restaurants. Ongoing coverage of the
moves being made to help restaurant and delivery workers. (The Spoon)
● PARTech: Tips for Cleaning POS Terminals, Drive Thru Headsets and Fingerprint ReadersRWCF
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Restaurant Workers COVID19 Crisis Relief Fund (RWCF) to:
● Immediately direct money to organizations leading on-the-ground efforts for restaurants.
● To provide zero-interest loans to businesses to maintain payroll during closure or re-open
once this crisis has passed.
● To establish a relief fund for individual workers facing economic hardships or health crises
as a direct result of COVID-19.
RWCF is compiling an extensive list of resources and links related to the COVID-19 Crisis on its
website, and, soon, we will collect data (qualitative and quantitative) from affected workers
and restaurant owners so that we can work with local and national leaders to address the
systemic issues the COVID19 pandemic has exposed.Dining Bonds
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● CAMPAIGN: "Dining Bonds." A team of restaurant industry veterans led by HP-PR and Hall PR have set
into motion a nationwide initiative to help get funds into the hands of restaurants now. These bonds
work just like savings bonds, where guests can purchase a bond at a value rate today, to be
redeemed for full face value in the future.
● The dining bonds are being offered by participating restaurants across the country at a suggested
savings of 25 percent when purchased. For example, a $100 bond will sell for $75 and would be
redeemed for full value on or after the redemption date, typically 30 – 60 days after purchase.
● www.supportrestaurants.org allows diners to search for and connect with participating restaurants
while also letting restaurants sign onto the program. Transactions can then be handled directly
between customer and restaurant, with individual restaurants setting their own terms and conditions
and fulfilling the transactions.L
Starbucks
● Eliminated seating beginning March 15 in all of its U.S. and Canada.
● Temporarily closed company-owned stores in high-social gathering areas, such as
malls and universities, and temporarily closed or reduced operating hours in
communities with high volumes of COVID-19 cases.
● "Catastrophe pay" to employees who are diagnosed with or exposed to COVID-19,
Starbucks President Rossann Williams wrote in a letter to employees. Full catastrophe
pay covers 14 days, but Starbucks will make additional pay replacements of up to 26
weeks if employees are still unable to return to work.
● Starbucks partnering with Lyra Health to introduce 20 free therapy sessions and more
mental health resources for employees.L
Darden
● Darden, parent company of Olive Garden, Longhorn Steakhouse and
Cheddar's Scratch Kitchen, rolled out a paid sick leave policy for 180,000
hourly workers who did not previously have it.
● Employees will earn an hour of sick leave for every 30 hours worked, while
new employees will be able to start using accrued sick leave after 90 days on
the job.
● This is a permanent benefit the company had been developing for some
time, but the rollout was accelerated in response to the COVID-19 outbreak.L
McDonald’s
● McDonald’s closing dining rooms, shifting to drive-thru, carryout, delivery.
● Will pay any quarantined corporate-owned restaurant workers two weeks sick leave.
The new policy only covers 5% of the chain's U.S. restaurants.
● McDonald's company stores and many of its franchisees already have an existing
policy where full- and part-time crew members can earn up to five days of paid time
off each year.
● McDonald’s Corp. said early Tuesday (3/17) that it may defer franchisee rent payments
for a time to help them get through a period in which their sales are expected to slump
badly as restrictions to stem the spread of coronavirus take hold around the globe.L
Chipotle
● Chipotle is amplifying messaging around its delivery tracker, which provides
step-by-step real-time updates and went live in Q4 2019, so customers can
follow their meals from the restaurant to their locations, in response to
coronavirus.
● Customers can also leave special instructions for delivery in the Chipotle app
and Chipotle.com to limit direct contact.
● Deliveries will use a new tamper-evident packaging seal to ensure that food is
untouched during transit, and will be offered for free from March 15 to March
31.L
Panera
● Launching an emergency PTO policy to allow employees to stay home if they
are sick or diagnosed with COVID-19.
● Preparing to implement contactless delivery and has procedures in place to
temporarily close restaurants for deep cleaning.
● The company has also restricted air and rail travel for employees and created
procedures to assess workers fitness to return to work.DoorDash
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● DoorDash: Supporting Local Businesses and Communities in a Time of Need
● Commission relief and marketing support for new and existing DoorDash partner restaurants to help them
generate up to $200 million in additional sales this year:
● Beginning today and continuing through the end of April, independent restaurants in the United States can sign
up for free with DoorDash and Caviar and pay zero commissions for 30 days. This is not a deferral of fees, nor
will merchants be asked to pay anything back.
● For all existing DoorDash partners, restaurants will pay no commission fees on pickup orders so customers can
spend less time in the store. We are also providing additional commission reductions for eligible merchants that
are already on DoorDash.
● We’re adding more than 100,000 independent restaurant partners to DashPass — our subscription program
which offers $0 delivery for consumers — for free. Merchants on DashPass see higher sales, which are critical to
helping restaurants through this difficult period. We’re also reducing commissions for those merchants already
on DashPass, and providing all Caviar restaurants with the opportunity to participate in a $0 delivery fee
program.Grubhub
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● In collaboration with the mayors of large cities across the United States, Grubhub is temporarily
suspending collection of up to $100 million in commission payments from impacted
independent restaurants nationwide.
● Grubhub’s initiative will provide immediate and substantial cash flow relief to qualified
independent restaurants — restaurants that make up the majority of Grubhub’s 350,000-plus
restaurant community and drive more than 80% of the company’s orders.
● Grubhub partnered with Lightfoot and the mayors of Atlanta, Boston, New York, San Francisco,
Seattle and Portland to devise a way to help struggling restaurants and workers weather the
business downturn.
● There were few details about how Grubhub’s disaster relief fund will be used to help restaurant
employees and drivers. The company is still working with local city officials to identify
organizations that can make best use of the funds.Uber Eats
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● Supporting the restaurant industry through an uncertain season
● Waived the Delivery Fee for 100,000+ independent restaurants across US & Canada. Daily targeted marketing
campaigns—both in-app and via email—to promote delivery from local restaurants, especially those that are
new to the app.
● Restaurants can opt into daily payments on all Uber Eats orders, rather than typical weekly billing cycle.
● Health and safety: Educating users about how to request deliveries be left on their doorsteps, and have shared
CDC guidance to restaurants to ensure all orders are sealed in tamper-evident packaging.
● Continued support Uber delivery people and drivers both financially in the event of a COVID-19 diagnosis or
exposure, and while they’re on the road by delivering sanitization products to keep themselves and their
vehicles clean.
● 300,000 free meals on Uber Eats to first responders and healthcare workers in US and Canada, in coordination
with local and state and provincial governments.Postmates
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● Small Business Relief Pilot
We have unveiled a pilot program for small businesses to more easily use our platform. In a time
where brick and mortar business owners are seeing a decline in foot traffic, this program will
temporarily waive commission fees for businesses in the SF Bay Area. Any interested SF-Bay Area
merchant can visit https://postmates.com/partner to establish an account, and start delivering
without any additional cost during this pilot. We are also in conversations with restaurant
associations and city governments around the country to assess how to build on this and
support our local restaurant corridors.
● If your city is interested in exploring a similar pilot please reach out to
askpmpublicpolicy@postmates.com.Thank You
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