Corporate Governance Crusaders - Pam And Maree Push For Queensland Initiative: P16-17 What A New Government Means For The Club Industry: P14-15 ...
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September 2010
Vol 93, No 218
www.cmaa.asn.au
Corporate
Governance
Crusaders
Pam And Maree Push For
Queensland Initiative: P16-17
➣ What A New Government Means
For The Club Industry: P14-15
1
CLUB MANAGERS’
ASSOCIATION AUSTRALIA
Publisher CMAA OFFICE BEARERS
Editor: Peter Sharp
CMAA FEDERAL EXECUTIVE ADMINISTRATION
Phone: (02) 9643 2300
Mobile: 0410 140 036 President
Email: sharpee1@cmaa.asn.au WILLIAM CLEGG, ACCM
Bill Clegg ACCM Randwick Labor Club
Contributors:
Federal President Federal Secretary
Henri Lach, Katie Cincotta.
ALLAN PETER, ACCM
Advertising Manager:
Judy Rayner Federal Vice President
DAVID O’NEIL, ACCM
Advertising Bookings: Castle Hill RSL Club
(02) 9332 2363 & 9360 6177
Fax (02) 9361 5142 Executive Member
DEBORAH FEENING, ACCM Executive Officer
rayner@bigpond.net.au Terry Condon, CCM
Printing and Design: Executive Member
Daily Press Group MICHAEL O'SULLIVAN, ACCM
Phone: (02) 9558 8419 Milton Ulladulla Bowling Club
Correspondence:
The Editor, c/- FEDERAL COUNCILLORS
Club Managers’ Association Australia Allan Peter ACCM
Federal Secretary Division A – City/Eastern Suburbs
67-73 St. Hilliers Road Zone and Manly/Northern Suburbs
Auburn NSW 2144 Zone
P.O Box 845 Auburn NSW 1835 Mario Machado, ACCM
Phone (02) 9643 2300 Chief Executive Officer Assistant Executive Officer
Fax (02) 9643 2400 Hornsby RSL Club Ralph Kober, B.Ed.
Division B - St George/Cronulla Senior Industrial Relations Advocate
Please address all business Sutherland Zone and Inner West
correspondence to the Peter Cooper
Zone
Federal Secretary Ian Todd, ACCM Career Development Administrator
The Club Managers’ Association Australia General Manager Narell Harrison
is registered as an industrial organisation Kingsgrove RSL Club Training Course Administrators
of employees in the terms of the Federal Brad Jones, CCM
Workplace Relations Act, 1996, and The Division C – Nepean Zone
Michael Wiezel Estelle McDonald-Birch
Club Managers’ Association is a registered
Trade Union in the terms of the New David O’Neil ACCM Secretary Manager Accounts Officer
South Wales Industrial Relations Act 1996. Federal Vice President St Marys RSL Club Priscilla San Luis
The CMAA is affiliated with the Australian
Division D – Hunter Zone, Central Receptionist
Council of Trade Unions (ACTU) and the
Coast Zone and Great Lakes Zone Carol Quirke
CMA is affiliated to the NSW State Branch
of the ACTU, The Labor Council of NSW. Stephen Byfield, ACCM
Administration Assistant
Chief Executive Officer
Evonne Bosnich
Registered Office Diggers @ The Entrance
67-73 St. Hilliers Road Administration Assistant
Division E – Far North Coast Zone, Tegan Cain
Auburn NSW 2144 North West State Zone, Mid State
Phone (02) 9643 2300 Zone and Mid North Coast Zone Life Members
Fax (02) 9643 2400 Phillip Mallon, ACCM Harry Walker (decd.)
P.O.Box 845 Auburn NSW, 1835 Norm Robinson (decd.)
General Manager
Email - cmaa@cmaa.asn.au Arthur Justice (decd.)
Cabarita Beach Sports Club
Len Ewart (decd.)
Office Hours Division F – Illawarra Shoalhaven Lou O’Neill (decd.)
Monday to Friday 9am to 5pm Deborah Feening ACCM Zone and Far South Coast Zone Peter Cameron (decd.)
Seven-day telephone answering service in Federal Executive Member David Hiscox Bob Harbutt (decd.)
operation. General Manager Keith Nolan (decd.)
Dapto Leagues Club Fred Chubb, CCM (decd.)
“Club Management in Australia” is published monthly Alan McDougall, MBE (decd.)
by the Club Managers’ Association Australia. All Division G – Gold Coast Zone, Brisbane John Milne (decd.)
material is copyright and cannot be reproduced Zone, Ipswich Darling Downs Zone,
without the explicit permission of the Publisher or Les Evennett
Editor. Editorial contributions relating to the club Sunshine Coast Zone, and the Central George Elliot, CCM
industry are welcome. Submitted copy should be typed and Northern Queensland Zone Peter Strachan, ACCM
and double spaced. We don’t accept any responsibility Steve Condren Hans Sarlemyn, ACCM
for keeping and returning unsolicited material. General Manager
Photographs submitted must be captioned. Those sent
Jim Henry, OAM, CCM
without prior arrangement cannot be returned unless Southport Surf Life Saving Club Terry Condon, CCM
accompanied by a stamped, self addressed envelope. Lew Cooper
Views expressed in this magazine are not necessarily Division H – Victoria Zone, Riverina Barry Stevenson
those of the Club Managers’ Association Australia. Murray Zone and the ACT Zone Greg Pickering, ACCM
Although we do exercise the utmost caution, we don’t
Grant Duffy, ACCM John Allan, ACCM
accept responsibility for claims expressed in
advertisements appearing in our issues. Secretary Manager Allan Peter, ACCM
Subscription rate is $60 a year. Michael O’Sullivan ACCM Numurkah Golf & Bowls Club Wayne Forrest, ACCM
ISSN 0045-7205 Federal Executive Member
CMAA MEMBERS CONFIDENTIAL SUPPORT & COUNSELLING - 1300 464 262
CLUB MANAGERS’
CAREER DEVELOPMENT
CENTRE SPONSOR
CAREER DEVELOPMENT SPONSORS
6 Industry Issues September 2010 Magazine Contents
Club sues PAGE ADVERTISER / Editorial
C1 COVER – ‘Corporate Governance Crusaders’
electrician over C2 KONAMI
$26 million blaze P1 CMAA ADMINISTRATION & IMPRINT
P2 CMDA CAREER DEVELOPMENT SPONSORS
Moama Bowling Club is taking legal
action against an electrician over P3 CLUB PLUS SUPERANNUATION
workmanship the club claims caused a P4 SHUFFLE MASTER AUSTRALASIA
massive fire. P5 SHUFFLE MASTER AUSTRALASIA
Melbourne’s Herald-Sun newspaper P6 SCOPE PROJECT MANAGEMENT + September Edition Contents
reported the club has lodged a
P7 INDEPENDENT GAMING
Supreme Court writ against Echuca
electrician Brett Thomson, claiming P8 PAYNTER DIXON CONSTRUCTIONS + Edition Pointers
damages of $26 million because he P9 JAMES CLIFFORD CONSTRUCTION
installed two faulty floodlights. P 10 President's Perspective
Fire ripped through the club on June P 11 AINSWORTH GAME TECHNOLOGY
26, 2008, damaging the bistro and
bistro terrace, cafe, bottleshop and P 12 MERIDIAN CONSTRUCTION + The Executive Officer's Desk
reception. P 13 ALTIS ARCHITECTS
The club claims the floodlights were P 14 HARLEY RUSSELL DAY + Federal Election 1
unsuitable for indoor use because P 15 AUSTRALIAN CONSUMER BUYING GROUP + Federal Election 2
they were not fitted with glass fronts P 16 Northern Exposure - Logan Diggers 1
to prevent hot particles escaping.
P 17 THOMSONS LAWYERS + Northern Exposure - Logan Diggers 1
It alleges the blaze was caused by hot
fragments falling from a floodlight on P 18 Industry Issues 1
to a settee in reception. P 19 TRICORP GAMING + Industry Issues 2
The club claims it suffered a P 20 ODOUR CONTROL SYSTEMS AUSTRALIA + AGE 2010 - 1
$26 million loss because of the blaze. P 21 OTEN TAFE + AGE 2010 - 2
Mr Thomson was unavailable for P 22 AGE 2010 – 3 – CMDA Sponsors at the Expo 1
comment.
P 23 AGE 2010 - 4 – CMDA Sponsors at the Expo 2
P 24 AGE 2010 - 5 – CMDA Sponsors at the Expo 3
P 25 AGE 2010 – 6 – CMAA at the Expo
P 26 B-SEATED + CMAA Online Membership
P 27 CMDA Update
P 28 CMDA – CMAA 2011 NATIONAL BURSARY PROGRAM
P 29 ITZ - North West State Zone Meeting
P 30 CMDA – DUTY MANAGER DEVELOPMENT PROGRAM
P 31 ITZ - Great Lakes Zone Meeting
P 32 CMDA – SECRETARY MANAGER PROGRAM
P 33 ITZ - Mid North Coast Zone AGM
P 34 ITZ – Manly Northern Suburbs Zone Mid-Year Meeting
P 35 ITZ - Sunshine Coast Zone Meeting
P 36 Board of Management Studies & Zone Education Officers
P 37 ITZ - Illawarra Shoalhaven Zone Meeting
P 38 CMAA 2010 Diary & Events Calendar
P 39 ITZ - Illawarra Shoalhaven Zone Charity Golf Day
P 40 Manager Profile - Glenn Buckley 1
P 41 SLATER GORDON + Manager Profile - Glenn Buckley 2
P 42 Southern Exposure - The Hawthorn Club 1
P 43 RAYNER ADV AD + Southern Exposure - The Hawthorn Club 2
P 44 Market Forces
C3 VISIONARY LEADERSHIP 2010
C4 ARUZE
INSERTS GOPHER GRAPHICS
GOLD CREST SECURITY
TRANSTASMAN ENERGY GROUP PTY LTD
8 In Your September Edition
➢ Pages 20-25 ➢ Page 26 ➢ Pages 27 & 28
Moving through the Sydney The CMAA now can offer members The CMAA 2011 National Bursary
Convention & Exhibition Centre at the option of paying membership Program is open for applications. The
Darling Harbour over the three days fees online with a credit card. The range of 2011 bursaries features 25
of the Australasian Gaming Expo upgrade of the CMAA website has significant educational awards. The
2010, Ross Ferrar got a sense that allowed members greater access to CMAA Bursary Program offers all
the gaming industry has begun to all aspects of the CMAAs’ range of levels of management the
shake off much of the burdens - the products and services. Paying opportunity to access professional
global financial crisis, smoking membership or joining the CMAA is development where it can be
legislation and the threats of the easy. Go to the CMAA website – difficult to attain. This year,
Productivity Commission Inquiry Into www.cmaa.asn.au – make a few members in every CMAA Zone have
Gambling In Australia – that has mouse clicks, enter some member the opportunity to apply for one of
clouded business and a positive information and lodge your credit the eight Asian Club Managers’
attitude in recent years. The Gaming details. The payment options are by Conference & Macau Casino Tour
Technologies Association CEO looks the month, the quarter, half-year, or bursaries offered to each CMAA
back on the success of AGE 2010 ... annually. New members also can join Division …
online …10 President’s Perspective with BILL CLEGG, ACCM
CDSE presentation night reflects the
changing landscape for the club movement
It was a real pleasure queue for closure. Recent changes to the
for our club to recently Corporations Act, removing the
host the Randwick City requirement of the smallest and smaller
CDSE presentation clubs to prepare financial reports and
night for our local community. Of the 123 auditing requirements, will fast-track the
applications received by the Local demise of this sector without immediate
Committee requesting $1,326,067, there action.
were 75 presentations totalling $335,651
made by the six local Randwick LGA clubs. The release of the Productivity
Obviously, this amount is not what these Commission’s Final Report Into Gambling
and the other clubs contribute as a whole coincided with significant political events
to their community. I’m sure we’d all like in Canberra and the subsequent Federal
to give more and cover all the priority election. The responses from Ministers
needs of the area. At such a wonderful Stephen Conroy and Nick Sherry were
community event, witnessing the real extremely positive for clubs. Senator
community club spirit in action, it was Conroy’s title - Minister for Broadband,
hard not to reflect on the 10 years of the Communications and the Digital Economy -
CDSE scheme. At the first CDSE presentation night, there probably says it all in relation to the issue of online
were 11 clubs making contributions. For various reasons, gambling and the future direction of technology. With the
including closures and reduced gaming revenue, the National Broadband Network becoming such a huge issue
number of CDSE contributing clubs has fallen to six. We during the election campaign, it was particularly pleasing
are all well aware of the various issues that have to hear Senator Conroy’s position on internet gambling
confronted clubs over the past decade and the industry’s and his opposition to it, before the campaign. Senator
efforts in lobbying governments to understand the plight Sherry also has demonstrated an understanding of the
of clubs of all sizes. As the industry consolidation and issues confronting the industry and understands the
rationalisation process gains momentum, managers of approach required to move to a pre-commitment solution
financially sound clubs will - for strategic and community for problem gambling. These Ministers still could be the
reasons - have to consider amalgamations. Being in the key players, with Senator Jenny Macklin, in implementing
middle of this process, with a small sporting club, our a new Labor Government’s strategy with all jurisdictions
management team had the opportunity to gain a better on gambling reform. The understanding that Ministers
understanding of why this sector of the industry is at Conroy and Sherry and the Kevin Rudd, then Julia Gillard-
particular risk. The overwhelming evidence is the lack of led Federal Government have of the Club Industry is a
management ability. Generally, someone from the Board direct result of many years of educating Parliamentary
that may have the time might be asked to take on the members. Full credit must go to Clubs Australia for the
manager’s role. Get your RSA and RCG and fill out the advocacy that it provided during the Commission’s inquiry
form … now you are a club manager - that’s if you’re process. With the industry’s future in mind, the balance
aware that you have to do that. It’s pleasing to note that of power in the Senate has been removed from Steve
now at least, a Police Report is required. Some may Fielding, who was not re-elected, while Senator Xenophon
recall my previous comments when considering the would lose almost all of his power if Labor is able to
question … what do you have to do to be a club manager? negotiate with the Greens to form government and assist
You may also recall that the question was posed by a legislation in the Senate. With those who would destroy
sporting club association. Sadly, we have to accept that clubs now powerless and both a government and
the bureaucracy and political leaders have ignored our opposition committed to clubs in the not-for-profit sector,
efforts as an Association to improve the licensing our attention may now be focus on the positives in the
requirements through the education of club managers. future.
Our position remains that the approved person must be a
fit and proper person to manage licensed premises, Another election campaign positive was the exposure that
understand his/her responsibilities relating to the sale of Rooty Hill RSL Club and Broncos Leagues Club got in
liquor and the responsibilities that the concession provides hosting the “Town Hall Meetings”. The use of clubs for a
through the conduct of community gaming and - most community event is nothing new, but to see those clubs
importantly - has attended approved training, instruction being chosen without question as the community assembly
or demonstrated an ability to perform the tasks required point was credit to them in particular and all clubs in
to manage a club. This is no more than expected from general. While both debates probably contributed to the
the licensee of a hotel. People who would argue against a outcome of the election, the overwhelming appreciation I
requirement for the better education of either took from the expected closeness of the result was that at
professional or honorary club managers would most likely a time when the leadership of this country was being
do so based on economic grounds … “the club is small determined, we had more at bingo than Rooty Hill RSL
and can’t afford it” and/or “you won’t get anybody Club attracted for the debate.
prepared to do it, we’re voluntary” ... are common ➢ BILL CLEGG, ACCM, is the CMAA Federal President
arguments. If that’s your club’s position, then get in the and General Manager at Randwick Labor Club12 The Executive Officer’s Desk with TERRY CONDON, CCM
Club Industry has emerged strong and confident
from the shadows of Productivity Commission
It’s a great feeling to be able to offer Queensland clubs do not come under the same corporate
positive comments after such a governance criteria as NSW clubs but Pam and Marie
sustained period of challenges and believe that the philosophy and message is so important
uncertainty. First, my congratulations that they have started a campaign to have the Queensland
to Ross Ferrar and Gaming Government adopt a comparable governance regime in
Technologies Australia (GTA) on a successful and that state. It’s important reading for every club manager
impressive Australasian Gaming Expo at Darling Harbour and director.
last month. The CMAA took a stand at the three-day event
and I was impressed with the number of people who The adage that “Oppositions don’t win elections …
attended, but - more importantly for the Club Industry – Governments lose them” certainly rang true in our Federal
the positive feel of club managers and directors looking at Election on August 21. Australia faces a “hung” Parliament
upgrading their gaming machine stocks and other club with neither of the major parties - Labor or Coalition -
facilities. That same feeling was evident at the CMAA able to govern in its own right. The other old saying … “24
Hospitality Expo in March, but the Federal Government, at hours is a long time in politics”, also comes to mind with
that stage, had not responded to the Productivity Tony Abbott three months ago seemingly unelectable.
Commission’s Final Report Into Gambling In Australia. That However, within 24 hours of the Labor Party machine
report was biased against poker machine gambling and “dumping” then-Prime Minister Kevin Rudd, Mr Abbott
cast an uncomfortable feeling across our industry as a became a very real option for many Australians.
result. The Federal Government’s response was firm and Regardless of who forms the minority government, where
direct and has given rise to optimism and confidence that does this now leave the Club Industry with the Greens
the industry has a sound future. That showed in the having the balance of power in the Senate? First, Family
upbeat atmosphere at AGE 2010 … long may it continue. First Senator Steven Fielding is gone. Second, independent
Second, the CMAA’s move to Sydney Olympic Park (SOP) is Senator Nick Xenophon is not likely to have the power he
on track and will deliver a new level of accessibility for previously enjoyed, as the Greens now have nine seats. If
CMAA members and education program delegates. As the Labor forms government with the Greens, it means
CMDA’s range of education and professional development Senator Xenophon’s vote is not required to pass Bills in
products expands to encompass online E-learning, the SOP the Senate. I must say that I was encouraged by the
facilities – direct public transport access, on-site responses from both major parties to the series of
accommodation, unlimited parking and upgraded hi-tech questions put by Clubs Australia a month, or so, out from
services capability – will deliver benefits for our members election day. There was a refreshingly commonsense
and clients. We are on track to move out of our existing response to the more difficult aspects of the Club
offices at Auburn by the end of this month and be set up Industry’s relationship with political parties at federal and
at Homebush Bay a week later. state levels – particularly in light of the Productivity
Commission’s Final Report Into Gambling In Australia. NSW
Third, I hope all members read Henri Lach’s feature Gaming and Racing Minister Kevin Greene and the NSW
article on Pages 16 and 17. Logan Diggers CEO Pam Government had the courage of their conviction to
Shelton - a friend and long-time CMAA “champion” - and question and contest some of the Commission’s
her club Chairman Maree Robbins undertook the CMAA- recommendations. I think whoever forms the minority
Southern Cross University Corporate Governance course at Government will have more to worry about than attacking
SCU’s Tweed Heads campus earlier this year. Both club the Club Industry.
executives got to appreciate the significance that
corporate governance plays in lives of both board and ➢ TERRY CONDON, CCM, is the CMAA’s Executive Officer,
management in every club – large, medium or small. a CMAA Life Member and former Club Manager14 Federal Election 2010
Nation undecided … but an election where the Club Industry
It’s not often – perhaps, never before – that the Club Labor understands the importance of clubs, and the not for
Industry has headed for an election – state or federal – with profit sector generally to Australians.
a degree of confidence about its position and future. “While state and territory governments are responsible for
Having dodged yet another “bullet” with what appears to the regulation of gambling in Australia, Federal Labor is
be the worst of the global financial crisis behind the nation committed to working closely with them to develop a
and non-smoking legislation in the rear-vision mirror, both national response to the Productivity Commission report.
major parties gave their assurance – in writing - that they In our initial response, we have shown our support for pre-
would not deliver anything shocking or painful if elected to commitment technology as an important tool in tackling
government on August 21. They even gave their support to problem gambling. We will work with State and Territory
much of the industry’s opposition to the Productivity Governments and industry to implement this technology.
Commission’s Final Report Into Gambling In Australia that “Federal Labor does not agree with the Productivity
rocked the gaming industry and focused so heavily on poker Commission’s 2010 report into gambling which
machines in clubs, hotels and casinos. recommended that the Federal Government amend the
Election day has come and gone with the nation Interactive Gambling Act to allow for a liberalisation of
numerically divided on whether Labor or the Coalition online gambling. Federal Labor is not convinced that
should have control of the nation – and four MPs, including liberalising online gaming would have benefits for the
one Greens Party member notionally holding the fate of Australian community that would outweigh the risks of an
who governs for the next three years. In fact, it was increased incidence of problem gambling, particularly with
possible – even a week after polling booths closed – that the rapid changes in technology. The current prohibition on
Australia might have to return to the ballot box for a the provision of online gaming services to Australians will
second election to break the deadlock. continue to apply.”
In the first week of the election campaign, Clubs Australia THE COALITION
wrote to Ms Gillard and Mr Abbott seeking their party “The Coalition acknowledges the special role clubs play in
position on key the Club Industry issues of taxation and Australian society. They keep thousands of Australians
problem gambling, which have received significant employed and enrich the character of our local
attention due to the Productivity Commission’s inquiry and communities.
the Henry Review of Taxation. The industry received a “We recognise the importance of the principle of mutuality
bipartisan response in recognising the important economic for the viability of Australia’s clubs. And we understand
and social role of clubs. Also, the major parties will have a clubs’ concerns about the erosion of that principle. The
similar approach to developing gambling policy in Coalition can assure Clubs Australia that we continue to
Government. support the principle of mutuality.
LABOR “The Coalition has no plans to change the tax arrangements
“A re-elected Gillard Labor Government will not that apply to surpluses of certain clubs. In government the
implement changes to the tax system that harm the not- Coalition will work with clubs to ensure any changes we
for-profit sector, including changing income tax make are to the advantage of clubs and their patrons.
arrangements for clubs, consistent with Federal Labor’s “We recognise that gambling, in all its forms, is a
response to Australia's Future Tax System Review. Federal significant problem for some people in our community. The
CLUB Mathieson explains why Carlton hit the jackpot
AUDITORS Poker machines mogul Bruce Mathieson do. We’ll run it under management for
says he gifted hundreds of poker them, but they are their machines under
HARLEY machines to Carlton AFL club as an act
of love for the club. The Herald-Sun
their control. Hopefully, it is very good
for them. As long as it is very successful
RUSSELL & DAY newspaper reported the former Blues I am happy. Even when I was on the
CHARTERED ACCOUNTANTS director and life-long supporter handed board I said when the time comes I will
We are a small firm specialising in control of around 300 machines to the do it — and I’ve done it.’’ Mr Mathieson
auditing small to medium-sized clubs. club in a move that will secure Carlton’s has ruled out stepping in as club
Our boutique firm has the following financial future for decades. The club’s president, revealing he spent the
advantages:
• Audit - Attendance at least quarterly late president Richard Pratt was seen by majority of his days living in Queensland.
• Personalised service many as Carlton’s saviour, but it’s Asked whether he would consider taking
• Cost competitive
• Preparing necessary returns
Mathieson who has truly delivered. on the Carlton presidency to help out his
• Preparation of year end Financial Gambling revenue at the four hotels with friend Stephen Kernahan, Mr Mathieson
Statements & Annual Report to the machines totalled $22.6 million last replied: ‘‘No. I spend 80% of my time in
Members
year alone and poker machine takings at Queensland and I just couldn’t devote
It is not difficult a fifth venue soon will add to the club’s the time that is required.’’ Under Mr
to change Auditors. windfall. The Blues will pocket a major Mathieson’s coup, gaming revenue will
Contact: Garry Day slice of the riches every year. ‘‘I love the flow to Carlton from the Royal Oak in
Ph: (02) 9744 6922 club,” Mr Mathieson said. “It’s something Richmond, the Vic Inn at Williamstown,
Fax: (02) 9744 6747
we [his family gaming empire] wanted to Club Laverto and the Manningham Club.
PO BOX 284
ASHFIELD, NSW 2131Federal Election 2010 is not bracing for more pain Coalition acknowledges the range of measures that Australian clubs already oversee to combat problem gambling in our communities. The Coalition will closely examine the 2010 Productivity Commission Report Into Gambling released in June. The Coalition is pleased that the government has ruled out the introduction of new online gambling services. The Coalition acknowledges the recommendation relating to the implementation of a universal pre-commitment for gaming machines by 2016. We are looking at it favourably, but will not make any final decisions until we are in government and have consulted with key stakeholders, including Clubs Australia.” Prime Minister Julia Gillard returned to Canberra to take control of behind-the-scenes talks to piece together a working majority out of Australia's first hung parliament since World War Two. Like the PM, Opposition Leader Tony Abbott came back to Canberra as both sides of politics pondered their next moves and their strategies to persuade the independent MPS to see their way of running the country. Election analysts predicted Labor and the Coalition each would end up with 73 seats in the House of Representatives. Three seats were too close to call and there was uncertainty over at least one other seat as vote counting continued into the final week of August. The nation's political fate could turn on the loyalty of three sitting independent MPs - Rob Oakeshott, Bob Katter and Tony Windsor. Mr Oakeshott said that like his counterparts, he had received calls from Ms Gillard and Mr Abbott, but was not interested in siding with either major party. "I don't have to pick a red team or a blue team, I don't have to pick Julia or Tony," he said. "What I have to do is find a way to work together … to get a process in place where we can have a confident parliament with a clear majority." Rookie Greens MP Adam Brandt is the fourth man being courted as the two major parties tried to put together the 76 seats needed for an overall majority in the Lower House. Labor saw its majority wiped out as voters in NSW and Queensland turned their backs on the party swept to power so convincingly on November 24, 2007. In the electoral fallout, Family First Steve Fielding is gone and South Australian independent Senator Nick Xenophon’s vote won’t be worth much if Labor can form government with the Greens who hold the balance of power in the Senate. The “anti-pokies” campaigners no doubt will continue their campaign, but without the political position they have enjoyed for the past three years. Business groups say a quick formation of a stable government is important and they are concerned about the Greens holding the balance of power in the Senate. The Australian Chamber of Commerce and Industry says it is vital that business activity continues as usual in Australia during the period of political uncertainty. Chamber CEO Peter Anderson says the economy must continue to grow while party leaders and the key independent politicians must maintain Australia's reputation as a stable place to do business while the state of the Parliament is resolved.
16 Northern Exposure
Logan Diggers team on a mission to deliver Corporate
By HENRI LACH and the functions of boards obviously
They’re good friends, enviable are major areas covered.
achievers, great working partners - “The program was put in place with
and on a mission to encourage higher NSW clubs in mind, who operate as
standards of professionalism for corporations under the NSW Licensed
Queensland club executives and board Clubs Act,” Pam explained.
members through the CMDA’s “Queensland clubs are mostly
Corporate Governance program. associations and operate under the
Logan Diggers Club CEO Pam Shelton Incorporated Associations Act.
and her club Board Chairman Maree Therefore, they are supposedly not
Robbins are the first Queenslanders to leading academic Dr Michael Singleton required to comply as NSW must.”
successfully complete the course at in conjunction with the CMDA and However, Pam and Maree believe the
the Southern Cross University’s Tweed input from CMAA Executive Officer course is totally relevant to the
Heads campus. Terry Condon and Assistant Executive Queensland environment.
They’re adamant that all senior club Officer Ralph Kober.
Maree pointed out that currently,
executives should do the same. It’s designed as a pairs study for senior there is a paradox in the way
To make their point, they will be executives - one participant from Queensland licensed clubs are viewed
supporting Diggers’ Board Treasurer management and one from the board in the eyes of the law.
David Hartmann and the club’s executive - and is not available to
“Lawyers and the courts treat our
Finance Officer Jan Walters as the one, or the other individually.
clubs as though they are
next Queenslanders to undertake the It comprises a four-day program in corporations,” Maree said. “They tend
course. two, two-day sessions with a break of not to differentiate between the big
The Corporate Governance program up to four weeks in between for incorporated football clubs and the
was developed for the university’s reading and research. smaller associated clubs when there is
Graduate School of Management by Roles and responsibility of directors a legal dispute.”
Pam celebrates 20 years in top job
With the Corporate Governance and is in the throes of its sixth major
course completed, Pam Shelton upgrade - costing $1.4 million.
celebrated another milestone Pam has been a very active CMAA
recently - her 20th year at the helm member during her career and was
of Logan Diggers Club on Brisbane’s inducted into the Association’s Hall of
south side. Fame in 2003.
She stepped into the job in 1990 in Her 20th anniversary was marked with
Queensland pre-gaming machine days a stylish afternoon get together of
when the club had a membership of friends, Club Industry executives and
fewer than 500 and a premises that suppliers at Club Helensvale on the
could only be described as a brick Gold Coast.
shed.
Why not at the Diggers?
Pam oversaw the installation of the
“I wanted my staff to enjoy the day,”
club’s first 20 gaming machines in
she says with a beaming smile.
1992,
“Staff are never off duty when in
Today, the Diggers has a membership
their own club and when one has
of 25,000 along with 200 machines
earned a couple of drinks to
celebrate … this should not be done
in front of the members. “Besides,
Lenny [Club Helensvale General Logan Diggers CEO Pam Shelton
Manager Len Brunt] is a good friend enjoys a drink with CMAA Brisbane
and his club is very central to a lot of Zone President John Limbrick at her
colleagues and suppliers who were 20th anniversary celebration.
attending.”
Her friends and associates know that appropriate that she take the stage at
Pam came to the Club Industry from a her testimonial with comedian Col
background in country music Elliott and singer Vicki O’Keefe.
Once an entertainer … Pam Shelton entertainment. Let’s just say … a good time was had
hams it up on stage with Col Elliott She toured Australia with Slim by all.
and Vicki O’Keefe. Whitman in her earlier life, so it was - HENRI LACHNorthern Exposure 17
Governance in Qld excellent platform for interaction and
bonding between a club’s executive
and management.
Maree Robbins is a no-nonsense
executive with a wealth of Pam’s endorsement of the course is
administrative experience. glowing and enthusiastic.
She dismisses political correctness. “I was absolutely astounded at the
“My title is ‘Chairman’ and that’s complexity of compliance issues that
what I am,” she said. were covered in this course,” she said.
“I was also relieved that these issues
She’s been that for the past 16 years, can be addressed quite logically and
working with Pam Shelton to make the easily if boards and management are
Diggers a very successful club. informed, knowledgeable and
Maree also describes herself as a “de committed to implementing new
facto” member of the CMAA. attitudes and behaviours.
“I go to all of the Association’s “Although we are not a ‘company’ at
functions with Pam … she introduces Diggers, we believe that we can
me as her boss,” Maree says with a Logan Diggers Club CEO benefit greatly by replicating all
wide smile. Pam Shelton (left) and her compliance recommendations as if we
Maree believes that the time could Board Chairman Maree Robbins. were.
come when it will be mandatory for “This course has not only provided
board executives and top management Lacy proposed a special Act for the enlightenment, it has also provided us
staff to attain a level of training such industry in that state. with excellent tools to carry out the
as that provided by the Corporate “But nothing has ever been done, task at hand.
Governance course. even though there has been much “I have attended a plethora of courses
“I also think that Queensland will have representation from licensed clubs,” over the years and this one would
to get itself into line with a registered she said. have to be one of the very best.”
clubs act. I just wonder why we The two women agree that as well as CMAA Assistant Executive Officer
haven’t done it yet,” she said. being totally relevant to Queensland, Ralph Kober is the contact for full
She recalls that a White Paper by the structure of the Corporate details of the course and registration,
former Queensland Treasurer Keith De Governance course provides an call 02 – 9643 2300.18 Industry Issues
Privacy Act applies to clubs breach. Breaches can include such things as inappropriately
secured information, storage of unnecessary information,
The Privacy Act and the National Privacy Principles (NPPs) misuse of information held by a club or passing information
apply to clubs with an annual turnover of more than to a third party without approval. Although breaches
$3 million. Annual turnover for a financial year is made up generally (but not always) are carried out by individual club
of … employees or directors “in the course of their
employment”, the breach is considered to be carried out by
➢ Proceeds of sales of goods and/or services
the club. If an organisation can show it has appropriate
➢ Commission income procedures in place to prevent and track unauthorised
➢ Repair and service income access of records (e.g. password-protected access for
➢ Rent, leasing and hiring income senior managers only and audit trails of access) then this is
➢ Government bounties and subsidies likely to count in the club’s favour. The level of security
➢ Interest, royalties and dividends required will depend on the sensitivity of the information
and the likelihood for damage if it is improperly used or
➢ Any other operating income
disclosed.
Most clubs will be covered, although some may be exempt
If a breach occurs, the aggrieved person may make a
if they do not reach the $3 million turnover and are
complaint to the Privacy Commissioner. If the Commissioner
classified as “small businesses” under the Privacy Act.
finds that a breach of the Act has occurred, the club may
However, those clubs that fall under the $3 million turnover
be required to …
should still be aware of the privacy requirements and NPPs
and apply the principles wherever appropriate and possible. ➢ Cease the conduct
➢ Carry out any reasonable act to redress the loss or
The Privacy Act applies to “personal information” held by
damage suffered (this could include an apology and
clubs in “records”. “Records” means any document,
other action)
database (in material or electronic form, such as a
computer database), and a photograph or pictorial ➢ Pay compensation – legal commentators suggest that for
representation of a person. “Records” do not include more serious matters the range can be from $40,000 to
general available publications (e.g. magazines) or certain around $100,000
other information (e.g. documents placed with the war ➢ Other action the Privacy Commissioner considers
memorial). “Personal information” is information or an appropriate
opinion about an individual whose identity is clear, or can There are appeal rights from decisions of the Privacy
be reasonably ascertained, from that information or Commissioner to the Federal Court or the Federal
opinion. In determining whether information is “personal Magistrates Court. However, it would be better if clubs
information” it is not relevant whether that information is ensured that they act in accordance with the requirements
correct, the question is whether it is about a person who of the Privacy Act to limit and stop any potential breaches.
can be clearly identified from that information. The Club Code of Practice and Best Practice Guidelines are
If a club breaches the Privacy Act, it is responsible for that under review.
Garry’s brewing up a new cup of business
Garry Leech established a reputation The race days has raised hundreds of
in club management who could get thousands of dollars for local charities
things done. and with Zone President Steve
During his 10 years as General Condren and the committee, Garry
Manager at Palm Beach Currumbin has played a major role in that it
Sports Club, Garry managed to turn event. As with many club executives
around the club’s membership and these days, Garry has moved on from
profitability in quick time. He oversaw the club business for the moment and
the $6 million redevelopment of the has joined Joe Trad and Leigh
property to make it one of the Fitzgerald at Global Coffee Solutions,
showpieces of the fast-growing Gold a CMAA National Bursary Program
Coast Australian football league. sponsor company. Gary Leech playing the role of barista
After Garry and the club parted ways, Garry has taken on the role of on the Global Coffee Solutions stand
he maintained his contact with fellow Global’s Business Development at the Australasian Gaming Expo at
club managers in the area and Manager in Queensland and says he is Darling Harbour last month.
attended every CMAA Gold Coast Zone enjoying the change and the
Meeting and fund-raising event. He challenge. “Although I’ve only been trouble offering our range of quality
has been an integral part of the here a short time, they are good products and services … they are well
success of the Combined Gold Coast- people to work for and I have always received almost everywhere I have
Brisbane Zone Charity Race Day that is enjoyed learning new things and visited so far.”
staged at the Gold Coast Turf Club to testing myself with new experiences,” To speak to Garry about Global Coffee
mark the end of the CMAA’s annual Garry said. “Global has established a Solutions in Queensland,
Mid Year Executive Leadership strong reputation in the hospitality P: 0411 696 881, F: 07 5525 3831 or
Conference at Jupiters Gold Coast. business, especially clubs, so it’s no E: garry.leech@globalcoffee.com.auIndustry Issues 19 Minister under fire for late licence application The Victoria Government is under fire Tabgroup’s ROI constituted unequal for its handling of the lucrative new treatment as between the wagering and betting licence process. registrants.” The report, by former Federal Court Mr Merkel found the late submission judge, Ron Merkel, QC, found Gaming by Tabgroup, which was ultimately Minister Tony Robinson wrongly not invited to tender, did not allowed a company to lodge a late prejudice any other party and “did licence application. not constitute unequal treatment”. The report also condemned the A spokesman for Mr Robinson said the probity auditor for providing report concluded that the late inadequate reports detrimental to his lodgement did not result in prejudice review of the process. or impugn the probity of the process. The Government has since replaced The report also revealed gaming Probity Auditor RSM Bird Cameron. company Intralot raised concerns that The Government responded by saying its performance running one of the three companies - Tabcorp, Tatts state’s lotteries licences should not Group and Ladbrokes - were invited affect its bid for the betting licence. to bid for the licence, expected to be But the review found there was no worth hundreds of millions of dollars. Victoria’s Gaming Minister unequal treatment of Intralot’s The 12-year licence for betting in TONY ROBINSON subsidiary, Intrabet, which was not outlets such as suburban TABs and invited to tender. hotels from 2012 is held by Tabcorp. four months late. Tabgroup includes A State Government shake-up of The report by Mr Merkel, who heads ALH, owned by Bruce Mathieson and gambling licences in 2008 saw the the Gambling and Lotteries Licence Woolworths. creation of the stand-alone licence. Review Panel, criticises Mr Robinson The report stated: “In the panel’s Mr Robinson said the licence would be for allowing consortium Tabgroup to view, however, the minister’s awarded this year and great care was submit a register of interest (ROI) acceptance of the late lodgement of taken to ensure fair treatment. Phil takes over from CMAA mate The CMAA’s recently Education Officer, also elected Division E recently took over as Federal Councillor Phil Zone President Mallon is on the move – following Darren’s but is taking his new decision to move on responsibility with him. from the Club Industry. The Cabarita Beach Phil has been General Sports Club General Manager at Cabarita Manager has been Beach Sports Club, appointed to take over with 4,500 members, the Casino RSM Club for the past six years. from another CMAA He has also worked in high-profile member, PHIL the financial sector, Darren Shipp. Phil MALLON serving 13 years as a officially takes up his bank manager, ran a new role on September hotel-restaurant 20 and visited Casino last month to complex, and worked as a cane take a closer look at the job and harvester on the Atherton Tablelands speak to the outgoing Secretary- in north Queensland. Phil will move Manager Darren Schipp. The two to Casino with his wife of 22 years have worked closely together as and their seven-year-old daughter. senior members of the CMAA’s Far “I’m genuinely excited about coming North Coast Zone. Phil won a ballot to Casino and I am looking forward earlier this year for the Federal to the opportunity to contribute to Council role in Division E – Far North the ongoing improvement and Coast Zone, North West State Zone, betterment of the town,” he said. Mid State Zone and Mid North Coast “Darren has done a first club job Zone. Phil, who was the Zone Vice with the club here and I’m proud to President after serving as the Zone be taking over from him.”
20 AGE 2010-08-18
Clock already ticking on AGE 2011
By the time most delegates and new smoking laws and the threats of
ROSS FERRAR
gaming industry executives were the Productivity Commission Inquiry
headed for home on August 10, Ross Into Gambling In Australia – that has
Ferrar was back in his office setting clouded business and a positive
the clock for AGE 2011. attitude in recent years. “There was
That was 376 days away - August 21 a pleasing sense of business being
to 23, 2011 - and the Gaming done and the delegates looking at
Technologies Association CEO had his products with a view to upgrading
first chance in the previous three their current range of gaming
days to take a moment to reflect on machines and ancillary products
the presentation of the 2010 around their venues,” he said. “It has
Australasian Gaming Expo – AGE 2010. been a really tough few years but the
Acutely aware of falling into the trap uncertainty that has affected
of being the “promoter” of the Expo, industries in Australia – particularly
Ross prefers to reference the hospitality, clubs hotels and gaming –
comments of the gaming industry’s is gone, effectively, and there was a
delegates – club managers, directors, positive feel about all aspects of the
casino operators and hotel owners – seen so far the most of our exhibitors Expo.”
who offer a less-subjective view of and guests felt the same way. Ross pointed to one of the comments
the event. “I don’t want to get caught up in from an Expo visitor … “Everyone we
“I’m pleased with the way the Expo attendance comparison numbers, spoke to was much more positive
went across the three days … I either, but it appears that we might than the last couple of years and
believe we delivered what the be less than 1% down on the 2009 seem to be putting the financial
exhibitors and the Expo guests Expo and that’s pleasing too but, at burdens of the pokie tax and smoking
expected and wanted,” Ross says. “I this stage, the numbers are regulations behind them and moving
enjoyed the Expo and I get a sense unaudited.” on more positively which reflects on
from the feedback forms that I have For the record, there were 171 Expo all of us.”
stands – one more than 2009 – and And … “This was my first opportunity
more than 6,700 delegates visited the to attend the Expo and I was very
Expo across the three days – August 8 pleased with what I saw and the
to 10. people contacted. It certainly
Ross says that moving through the helped me as a Board Member to
Sydney Convention & Exhibition make proper decisions.”
Centre at Darling Harbour, he got a The Productivity Commission’s Final
sense that the gaming industry has report having been handed to the
begun to shake off much of the Federal Government, Ross said he
burdens - the global financial crisis, was pleased and impressed with theAGE 2010-08-18 21 Government’s response and business … not just show off their encouraged by the strong support for latest machines.” the gaming industry from the NSW Ross pointed to these comments from Government and particularly the Expo visitors … public comments from Gaming and Racing Minister Kevin Greene. “The “We were impressed with the Quality Federal Government has taken a of products and the amazing sensible and astute approach to the customer service attitude that Productivity Commission’s report … it shone.” [the Government] is looking for “Always you are looking for the evidence to support any measures it viable futuristic upgrades that will implements,” he said. “The gaming put your business ahead of the industry is – and has always been – opposition. I'm glad we attended our ready and willing to provide that first Australasian Trade Show and evidence. I think we are headed found it to be better than what we down a path to an informed and could have imagined in future it will sensible outcome to the report.” be a must attend in the diary.” The gaming industry downturn also “All the areas of the latest Club has produced a change in the way Technology were covered and more.” that companies now view the Expo With more than 1,000 truck-loads of and the opportunity to showcase equipment and 40 forklift tracks products and do business. Ross moving non-stop to bring the event describes the latest products - the together, the AGE, like the CMAA upgrade in gaming machine hardware Hospitality Expo in March, is perhaps as well as software – as “impressive”. one of the most complicated events “It struck me that almost all of the that the Darling Harbour facility event ended … don’t bother. There companies had new hardware,” he stages each year. were more than 2,500 images to added. “There has always been scope check, a GTA Board Meeting with new to deliver advanced software “It’s not like moving cars or boats ideas for 2011 to discuss and 50 technology but clients now are seeing around the floor … machines and companies have already booked their dramatic advances as companies their technology are quite fragile,” places online for next year. deliver the complete package. The Ross said. “There’s no ‘oops’ factor in software gurus now can deliver their dropping or bumping such an creative talents on state-of-the-art expensive piece of technology.” cabinets. And our suppliers now look If there are thoughts of Ross putting upon the Expo as a place to do his feet up for a few days once the “Everyone we spoke to was much more positive than the last couple of years and seem to be putting the financial burdens of the pokie tax and smoking regulations behind them …
22 AGE 2010
CMAA sponsors at AGE 2010
The CMAA’s impressive list of CMDA Career Development
Sponsor companies and CMAA 2010 National Bursary
Program sponsors were among the 172 companies
represented at the 2010 Australasian Gaming Expo at the
Sydney Convention & Exhibition Centre last month.
CMAA sponsor companies to participate at the Expo
included …
➢ Aristocrat Leisure ➢ Paynter Dixon
& Gaming ➢ Aruze Gaming
➢ Barringtons ➢ Konami Australia
➢ Rohrig Hospitality ➢ Robert Oatley Vineyards
➢ Maxgaming ➢ IGT
➢ Shuffle Master Australasia ➢ James Clifford
➢ Ainsworth Game ➢ Global Coffee Solutions
Technology
➢ Infogenesis
➢ Customers ATM
➢ Creating Synergy
➢ Tecsound
➢ Tabcorp - KENO
➢ Independent Gaming
➢ CMAA
Russell Corporate Advisory, Daily Press Group/Citrus
Projects and Rawsuga Marketing & promotions also were
represented by Smart Exposure at the Expo.AGE 2010 23
24 AGE 2010
AGE 2010 25
CMAA staff members Brad Jones and Evonne Bosnich were on CMAA Executive Officer Terry Condon with CCM Travel
duty during Day 1 at AGE 2010. Managing Director Catherine Mancuso at the CMAA stand.
CMAA flag flies again at Darling Harbour
The CMAA was back at the Sydney Governance program, the Secretary
Convention & Exhibition Centre last Manager Course and the range of
month to support the Australasian specialised summits that have proved
Gaming Expo 2010. so successful during 2009 and 2010,”
The CMAA staged its annual Terry added.
Conference, AGM and Hospitality CMAA staff, including Assistant
Expo at the Darling Harbour venue in Executive Officer Ralph Kober,
early March and was able to assist Administration Assistant Evonne
many Association members and clubs Bosnich and Training Course
with information on its vast range of Administrator Brad Jones manned the
education and industrial relations
booth during the final two days of the
services.
Expo.
CMAA Executive Officer Terry Condon
said he was pleased with the number CMAA 2010 National Bursary Program
of people who called at the facility. sponsor company CCM Travel shared
“This was another successful AGE and the space with the CMAA and CCM
I am pleased with the level of Travel Managing Director Catherine Moorebank Sports Club Operations
inquiries at the CMAA stand, Mancuso said she was pleased with Manager Mat Roper with club CEO
particularly for top-level education the interest in the range of products Tracey Van Rossum called at the CMAA
and professional development that CCM offered as AGE 2010 stand during AGE 2010 at Darling
products such as the Corporate specials. Harbour.
John Murray and Tony Johnston from Eastern Commercial The Customers ATM team at the AGED (from left) Arthur
Lawyers with Jason Fullerton (middle) from Barringtons. McGill, Jenny Fitzpatrick, Daniel Beeby and Luke Hawes.26 Online E-Learning
Taking care of membership a click away
The CMAA now can offer members the option of paying membership fees online
with a credit card.
It’s as easy as going to the CMAA website – www.cmaa.asn.au – making a few
mouse clicks, entering some member information and lodging credit details.
The payment options are by the month, quarterly, half-yearly, or annually.
New members also can join online.
CMAA members who employ a new manager, or know of a manager moving into
the industry or the area can direct them to the website where a new
membership can be facilitated through the website.
Paying membership fees, or joining the CMAA is as easy as ...
➢ Go to www.cmaa.asn.au
➢ Click on the Membership & Log In icon (left of screen)
➢ Enter Membership No. or Name details, click ENTER
➢ Select & click on ‘Renew Your Membership’ option
➢ Choose Payment Period options in drop-down menu,
click NEXT
➢ Check membership details, click Confirm / Update
Details
➢ Confirm details, click Proceed With Renewal
➢ Complete invoice & credit card details
➢ Click Submit Payment
➢ The system will issue a Tax Invoice / ReceiptCMDA Update with RALPH KOBER, Assistant Executive Officer 27
Visionary Leadership Program offered in their Division. Applicants must ensure they make
clear in their application which Divisional Bursary they are
The CMAA’s long-running values-based leadership program
applying for.
presented by values exponent Karynne Courts is a must for
anyone looking for the answers to becoming more fulfilled - There are EIGHT (8) bursaries for all levels of management
personally and professionally - as a leader who displays for a study tour to the Hong Kong CMAA Club Manager’s
passion, trust and integrity. Many senior managers within Conference AND Food & Hotel Asia Expo in Hong Kong AND
club management ranks and the trade have benefited three-day casino tour of Macau, China - May 7-14, 2011.
immensely from the insights and key messages Karynne is This bursary tour includes …
able to convey during this intensive and challenging four ➢ travel (economy class)
day program.
➢ twin-share accommodation
2010 dates … ➢ conference registration costs
Session 1: November 10 & 11; Session 2: December 7 & 8
➢ hospitality dinner and shows
To register, E: leadership@valuesconnection.com or
P: 02 – 9983 0755. You can also contact Ralph Kober ➢ $US500 spending money
(0418 963 057). • A minimum of 30 industry activity points required
within the past 12 months
Remember to mention your CMAA membership and receive a
• Recipients of an overseas tour award in the past three
greatly discounted investment fee.
(3) years (2008-2010) at any CMAA level are not eligible
CMAA 2011 National Bursary Program For full details of what is offered by our generous sponsors,
Members are advised that the CMAA 2011 National Bursary go to www.cmaa.asn.au and select the National Bursary
Program is open for application and closes on November 5, tile on the home page.
2010. The 2011 range of bursaries features 25 significant Sample application layout, tips and eligibility criteria are
educational awards … listed so you can complete your application with ease. You
➢ study tours to the CMAA Hong Kong Club Managers have got to be in it to win it!
Conference and the Asia Food & Beverage Expo (HOFEX)
& Macau Sydney Olympic Park
➢ CMAA Conferences The CMDA Career Development Centre is moving to Sydney
➢ Training courses Olympic Park (SOP) in early October. Our new offices will be
➢ Southern Cross University units within the Bachelor of conveniently located next to the SOP train terminus,
Business degree ensuring members and their staff can conduct their training
and development activities in this exciting precinct under
➢ the Global Gaming Congress - plus one week of tuition in
gaming management with the UNLV
development by the NSW Government and SOP Authority.
Regional members will be able to stay close to the CMAA
The 2011 Bursary Program offers all levels of management Training Centre with five first-class hotels, quality
the opportunity to access professional development where restaurants, shops and more - within walking distance of the
sometimes it is not on offer or difficult to attain. CMAA’s offices. A bonus for members is the public transport
to the door from the airport and surrounding suburbs – along
What’s New in 2011? with ample parking.
Each CMAA Zone has the opportunity to apply for one of the
eight Asian Conference & HOFEX/Macau bursaries offered to CMDA E-Learning Courses
each CMAA Division. This ensures that at least one member The CMDA is excited to inform members that the first of
from each division has the chance to attend this great four accredited units developed for online learning within
event. See below for where your zone fits within the the national qualification SIT 060307 Advanced Diploma of
divisions. Hospitality is open for registrations.
➢ Division A – City Eastern Suburbs Zone, Manly Northern The units SITXFIN003A Interpret Financial Information
Suburbs Zone
and SITXFIN004A Manage Finances within a Budget which
➢ Division B – St George Cronulla Sutherland Zone, Inner comprise the Financial Fundamentals course and facilitated
West Zone by former club manager Geoff Meston, enables students to
➢ Division C – Nepean Zone complete the course through one day of face-to-face tuition
➢ Division D – Hunter Zone, Central Coast Zone, Great Lakes and the balance via the online facility.
Zone This “blended” approach to E-Learning is the most
➢ Division E – Far North Coast Zone, North West State Zone, impactful, according to the vast research into completion
Mid North Coast Zone, Mid State Zone rates on online learning. This is because it allows students
➢ Division F – Illawarra Shoalhaven Zone, Far South Coast to join others initially in a collegial environment in a
Zone classroom setting before moving through the online
➢ Division G – Gold Coast, Brisbane Zone, Ipswich Darling component as a cohort with a completion date set ensuring
Downs Zone, Sunshine Coast Zone, Central & Northern Qld students are motivated to engage and finish the course.
Zone Manage Workplace Relations, Develop Marketing
➢ Division H – Victoria Zone, Riverina Murray Zone, ACT Zone Strategies and Monitor Staff Performance are planned to
Members of each CMAA Divisional Zone can apply for one of go online in coming months. Contact the CMDA
the Asian Club Management Conference & Expo Bursaries 02 0643 2300 for the latest information.
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