Convocation Hall 2012-2013 Usher Manual
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Convocation Hall 2012-2013 Usher Manual http://osm.utoronto.ca/conhall/ http://www.osm.utoronto.ca/conhall/usher
Contents
Role of an Usher 1
Expectations of an Usher
Attitude 2
Call Times / Punctuality / Entrances & Exits 2
Commitments to Events & Convocations 3
Uniform / Demeanor 3
Information 4
Procedures & Protocols
Scheduling 5
Events 5
Convocations 6
Balconies 7
Post Events 8
Emergency & Evacuation 9
Payroll 10
Room 25 14
Breaks 14
Customer Service
Customer Service Attributes 16
Watch Your Words 17
Conflict Resolution 18
Positions & Duties 19
Room 25 23
2-Way Radios
General Use & Care 25
Storing & Charging 25
Earpieces 26
Important Contacts 26
Floor Seating Plans 27
Role of an Usher
At Convocation Hall:
Assist guests with seating
Assist guests with directions to washrooms and other pertinent event places (ie.
water fountains, roses, prime photo taking places, etc.)
Enforce procedures pertaining to the hall and event
Provide pertinent event information (ie. start and end times, performers, sequence
of events during event, etc.)
Provide an enjoyable experience and visit for guests
Respect and assist when requested, fellow staff and management
Represent the event and staff of Convocation Hall in a respectable and pleasant
manner
Act as a team member with fellow staff and management
At the University of Toronto:
Represent the University of Toronto in a respectable and pleasant manner
Provide guests with information about the campus and University to the best of their
ability (ie. where to buy coffee/beverages/food, building locations, history of the
University / Convocation Hall)
Provide an enjoyable experience and visit for guests
Act as ambassadors of the University of Toronto
1
Expectations of an Usher
Attitude
o Pleasant to guests, fellow staff, management, and University officials (ie,
EVERYONE)
• Includes the use of appropriate language, body language, and
tone of voice
• Ushers who fail to comply with this expectation may be
terminated immediately
o Respect fellow staff, management and University officials; work as a team
o Smile! Look engaged, and happy to be there
You will be representing the University of Toronto to the public in an ambassadorial role. A
cheerful disposition and a professional manner will enhance the overall experience for
graduands, their friends and families, and staff alike.
Call Times / Punctuality / Entrances & Exits
o Call times indicate when debriefs are given & ushers are expected to be
ready to work
• dressed in full uniform
• have used washroom facilities
• checked whiteboard/cork board for deployments & info
• Stored away personal electronic devices and belongings
o Punctuality
• Plan to arrive at least 10 15 minutes prior to call time
• If a transit delay or emergency occurs, contact Melanie ASAP
• Ushers not present and ready to work (see above) at time of
debrief will be considered late and deducted time in 15 minute
increments
o Entrances & Exits
• Ushers are to use ONLY the staff entrance off of Galbraith Road,
to enter and exit Convocation Hall
2
Commitment to Events & Convocations
o Once committed and scheduled to work an event, an expectation is
upheld that ushers will not cancel unless in the case of an emergency
o Once an usher commits to working an entire block of convocations, an
expectation is upheld that ALL dates and times will be committed to; and
that commitment is only broken in the case of an emergency.
Appointments should be scheduled outside of shift hours
o If a cancellation must occur, see Procedures & Protocols -> Scheduling ->
Cancelling a Shift
Uniform / Demeanor
o Ushers are expected to look professional and be well groomed
o Cell phone/Smartphone usage during events, outside of break times or
emergency situations, is prohibited
o Ushers will be provided with
• black vests (or navy blue fleece vests for ushers working near
outside doors in winter months)
• Personalized name badge
• Flashlight (if needed)
• 2 Way radio (if needed)
• 2 Way radio Earpiece
o Male ushers must provide
• White dress shirt (and appropriate white undergarments)
• Black dress pants
• Black dress shoes
• Black socks
o Female ushers must provide
• White blouse / dress shirt with a collar (and appropriate white
undergarments)
• Black dress pants / Skirt (or Capris in warm weather)
• Skirts must be a minimum of knee length or longer
• Black dress shoes or closed toe flats
• Black socks (if wearing pants)
3
Information
o Events
• Ushers should be able to offer guests and fellow staff the
following information about each event:
• Start and End times, Duration of event
• If there is an intermission, and if so, how long it will
be
• Who is performing and/or speaking
• What the event is about
• Who is hosting the event
• Sequence of events for the day / evening
• Where merchandise or water may be purchased
• Locations of other campus buildings used during / in
conjunction with the event
o Convocation Hall
• Ushers should be able to offer guests and fellow staff the
following information about Convocation Hall:
• Where washrooms, water fountains, exits, garbage &
recycling receptacles are located
• Where strollers, baby/child car seats, wheelchairs,
motorized scooters, walkers, and other mobility
devices are stored
• Where sections, specific seats, and available seating
can be found
• Where management can be found, or who concerns
may be addressed to
• History of the building, such as when it was built, it’s
purpose,capacity, etc
o University of Toronto / Surrounding Area
• Ushers should be able to offer guests and fellow staff the
following information about the University of Toronto, St.
George Campus:
• Where to locate specific buildings on campus
• Where to locate food and beverage sites close to
Convocation Hall
• Where to locate the closet public transit to
Convocation Hall
4
Procedures & Protocols
Scheduling
o Availability
• Ushers are emailed upcoming events with times needed,
indicated in the 24 hour clock, and asked for their availability
• Ushers are asked to reply to these emails within 24 48 hours,
whether they are available or not; if available, please state for
which events
o Confirmation Emails
• Ushers receive a confirmation email for EACH event they are
scheduled to work
• If an usher does not receive an email for a shift they indicated
available for, and would like to verify their status on the shift,
they are welcome to inquire via email
• In emergency / cancellation situations, unscheduled and
available ushers may be emailed / called back last
minute to cover open positions
o Cancelling a Shift
• In an emergency situation, please contact us as soon as possible
to inform you will not be able to attend the scheduled shift
• In a non emergency but essential situation, a minimum of 48
hours notice is required
• Generally, management will contact available ushers to
fill open positions, however if you are able to contact
another Convocation Hall usher on extremely short
notice to cover the opening; they would be accepted
Events
o Instructions differ per event, however general procedures include:
• Guests may not bring food or beverages into Convocation Hall,
with the exception of bottled water
• Garbage receptacles are located outside the main entrance
of Convocation Hall
• Guests must have an official ticket to enter the event
5
• Guests may not use cameras, video or audio recording devices
during professional or televised events (ie. concerts, shows,
movies)
• Strollers, baby/child car seats, wheelchairs, motorized scooters,
walkers, and other mobility and childcare devices must be stored
under the stairs in stairwell IKL
• Children/babies must stay with care giver at all times,
Convocation Hall staff may NOT watch/babysit children/babies
• Tables or displays may not block doorways, archways, exits, or
emergency exits
• Guests may not stand in aisles, doorways, or on seats or
balcony edges during events
• Guests may not place objects (including programs, cardigans,
water bottles) on balcony edges, or lean over balconies
• Guests must use designated entrances/exits to enter/exit
event; and to access seats/seating areas (ie, guests cannot
climb over or step on chairs, balconies, or
permanent/temporary barriers)
Convocations
o Guests may not bring food or beverages into Convocation Hall, with the
exception of bottled water
• Garbage receptacles are located outside the main entrance of
Convocation hall
o Guests must have an official ticket to enter the event
• Guests without tickets are generally referred to the
Convocation Plaza (SPRING CONVOCATIONS ONLY)
• Guests without tickets who may seem persistent to enter the
hall, may speak with management
• Small children without tickets must be accompanied by a
caregiver and must sit on care giver’s lap
• Guests seated on the floor and rise area must retain their
coloured ticket in order to reenter the floor
• Guests without floor and rise area coloured tickets, may NOT
enter the floor (ie, to “look” for a family member, to speak to
graduand(s), pass off a child, to take photos, etc.) until after the
ceremony has ended
• Limited photo taking opportunities are offered after
ceremonies
• Guests may not approach the stage
• Guests seated in the balcony areas who leave the building, are
offered a ticket at the main doors for reentry
• Washrooms are off limits to the general public
6o Strollers, baby/child car seats, wheelchairs motorized scooter, walkers,
and other mobility and childcare devices must be stored under the stairs in
stairwell IKL
o Children/babies must stay with care giver at all times, Convocation hall
staff may NOT watch/babysit children/babies
o Guests may not stand in aisles, doorways, or o seats or balcony edges
during ceremonies
o Guests may not place objects (including programs, cardigans, water
bottles) on balcony edges, or lean over balconies
o Guests must use designated entrances/exits to enter/exit the hall; and to
access seats/seating areas (ie, guests cannot climb over or step on chairs,
balconies, or permanent/temporary barriers)
o Guests on the floor and rise area may not block aisles to take
photographs at any time, except a short period between when all
graduands are seated and “All Rise” is announced
o Guests may not enter the graduand areas at any point prior to, or during,
the ceremony
Balconies
o Signs exist on each balcony edge, reminding guests not to place objects
on, or lean over, the balcony edge; please remind guests:
• Not to place objects (including programs, cardigans, water
bottles) on balcony edges at any time
• Not to lean over balcony edges at any time
7Post Events
o Exiting Guests
• A minimum of 1 usher should be stationed at each exit and
prop open doors, and assist/encourage guests to exit the hall
• Encourage guests seated on the floor and rise area, to exit into
the rotunda; and/or carry on their conversation outside
• If photo or host/performer meet and greet opportunities exist, a
minimum or 2 ushers must remain in area; and encourage guests
to be orderly and not loiter
• Guests waiting for others using the washroom, are requested to
wait in the washroom hallway and to exit using the accessibility
door
o Clean Up
• After majority of guests have exited, ushers must thoroughly
(row by row) clean and check their sections (ie, water bottles,
programs, guests’ personal belongings)
• All seats must be flipped up and checked for damage
• Damage: take note of seat section, row, seat, and
damage
• Lost & Found, radios, and ear pieces to office
• Event tickets (not Convocations) are counted, bundled together
with elastics and retained in the office
• If tables, moveable chairs, ticket boxes or other equipment has
been used, all is stored in their designated places (ie, tables and
chairs to storage room, ticket boxes and dividers under stairs of
stairwell GHOP)
• Once all guests have exited the hall and the rotunda doors are
locked, ushers convene on floor for debrief, timesheets, and
dismissal
8o Debrief / Timesheets
• Once all guests have exited the hall and the rotunda doors are
locked, ushers convene on floor for
• Debrief
o Summary of event, special occurrences,
and/or improvements / congratulations
• Timesheets
o Each usher fills out a timesheet logging their
hours worked per shift, including their
name, personnel number, and signature
o Timesheets must be verified by
management prior to dismissal
• Dismissal
o Once released by management, ushers will
return to Room 25 to hang their vests,
return name badges, and collect their
personal belongings
Emergency & Evacuation
o When the Alarm Sounds:
• Ushers are to report immediately to their assigned station.
• Report ‘real’ situation (flame or smoke) if discovered in your
area to management.
• Upon formal evacuation announcement via the PA system, door
staff and ticket takers to hook open all ground floor exterior
exit doors for ease of egress.
• Ushers are to remain calm and use a level tone of voice in
directing patrons to the nearest exit. Patrons and staff within the
‘danger ‘ area are to move first. Door staff to stand by exits
ensuring orderly conduct during evacuation and instruct patrons
to move 50 meters away from building upon exiting.
• Upper floor ushers to double check their area once patrons
have reached ground level if safe to do so. Close any remaining
doors and windows, then evacuate to ground floor.
9• Once the building is clear of all staff and patrons, all exterior
doors to be closed by door staff.
• Await further instruction from attending emergency personnel.
o Guest Emergencies
• Ushers are to report immediately to management via a 2 way
radio, with guest’s symptoms and/or difficulty
• Ushers may be asked to call emergency services or campus
police
• Emergency Services: 9 1 1
• Campus Police: 416 978 2222
• Ushers may be asked to leave their assigned post by
management and assist with emergencies
Payroll / Pay dates
o Timesheets
• Ushers log hours per shift, including their name, personnel
number, and signature
• Timesheets must be approved and signed by management prior
to shift dismissal
• All ushers are expected to know and memorize their personnel
number
• Ushers are encouraged to keep personal records of hours
worked
• How to fill out your timesheet:
10o Method of Payment / Paystubs
• Method of Payment
• Each usher must provide management with a void
cheque or banking information, including their bank
name, branch number, account number, and name as it
appears on their account; prior to their first shift
• Convocation Hall ushers are paid only by direct
deposit
• Paystubs
• Paystubs are mailed to the address provided by staff,
and posted online as of 08:00 on each pay date
• Paystubs may be viewed online at:
http://www.ams.utoronto.ca/Services/Campus_Business_Connect/Services/Human_Resources/casual.htm
11• How to read your paystub:
Bi Weekly vs. Monthly Pay Periods
• If you currently work for another department at the University
of Toronto, please advise management if you are receiving bi-
weekly or monthly pay
• Casual staff under the USW1998 (Steelworkers Local 1998)
union, who do NOT currently work elsewhere at the University
of Toronto where they are paid monthly (ie, TAships, Work
Study positions, Visitor’s Centre Guides, etc.), will receive a
direct deposit on a bi weekly basis
12• Casual staff under the USW1998 (Steelworkers Local 1998)
union, who currently work elsewhere at the University of
Toronto (ie, TAships, Work Study positions, Visitor’s
Centre
Guides, etc.), will receive a direct deposit on a monthly basis
o Payroll Inquiries
• Should an usher encounter a pay discrepancy, please first check
your pay stub
• Should an usher still feel a pay discrepancy exists, please contact
us
13o Minimum Shift Hours
• All shifts scheduled must pay a minimum of 4 hours, unless:
(see below)
• Should an usher arrive late for a shift, or leave early,
this time will be deducted in 15 minute increments
Ushers whom work in other departments at the University of Toronto, are requested to
keep records of all hours worked in all departments; and are responsible for maintaining
a maximum of 44 hours worked per week, across all departments
Room 25 (Usher Pit) Keys
o During Convocations, ushers are issued a key for room 25 which must be
signed for
o Ushers will keep room 25 locked at ALL TIMES, to protect
personal belongings
o Following Convocations, ushers will be ask to return their key to
management
• Unreturned keys will be subject to withheld pay, until key is
returned
Breaks
o How long/often are breaks?
• Unless a shift is less than 4 hours, each usher will be scheduled
a 15 minute break per shift
• For shifts where 5 consecutive hours are worked, a 30 minute
meal break will be scheduled
• For shifts lasting longer than 8 hours, a 30 minute meal break
will be scheduled, in addition to at least one 15 minute break
• Breaks are scheduled by management, and listed on the
information board in room 25
• Should you have dietary or medical needs that require
you to take a break at a specific time, please inform
management prior to the day of your scheduled shift
14o Where to take breaks?
• Breaks may be taken either in room 25, or outside (ie, back staff area on
Galbraith Road, shops on College Street, etc.)
• Ushers are to use ONLY the staff entrance off of Galbraith Road,
to enter and exit Convocation Hall
o Uniforms during breaks
• Ushers wishing to exit Convocation Hall during breaks must
remove their vest and name badge
o Smoking during breaks
• Ushers wishing to smoke cigarettes during breaks must first remove
their vests and name badge, and then proceed to the back staff area
on Galbraith Road, or off premises
• Substance abuse prior to and/or during scheduled hours is
strictly prohibited
o Ushers who fail to comply with this expectation may
be terminated immediately
15Customer Service
Customer Service Attributes
1. Have a Friendly, Respectful
Attitude
Smile and maintain eye contact
Project a professional image
Be non judgmental
Treat all guests and questions with respect
2. Focus on Providing Service
Guest assistance is your #1 priority
Acknowledge interruptions
Ask for patience
3. Provide Complete and Accurate Information
Ask clarifying questions
Investigate the situation fully
Consult co workers when unsure
4. Check for Satisfaction
Ask if there is anything more you can do to help the guest
Pay attention to facial expression and body language
5. Address Difficult Situations Calmly
Listen and hear the guest out
Focus on solving the problem/issue
Keep cool and admit if you are wrong
If you are having a bad day, don’t let it affect the way you provide service
Don’t blame others
6. Enforce Rules Politely
Provide alternatives and maintain a friendly and sympathetic tone
Use language that makes it easy for patrons to comply and maintain their dignity
Avoid threats, implied or direct
If guests resist, don’t argue. Alert a supervisor if necessary
16WATCH YOUR WORDS
o Providing good customer service includes being aware of the effect of
your words. Some language helps to keep the exchange open, while some
language can shut it down.
• Try “That’s an interesting question, let’s see if we can figure it
out.”
Instead of “I don’t know.”
• Try “That’s a tough one. Let’s see if there’s another way to
do it.”
Instead of “We can’t/don’t do that here.”
• Soften the requests by saying “You’ll need to” or
“For your reference/For your convenience, here’s what
you can do”.
Instead of “You’ll have to…”
• If you know that you will take more than a minute, provide
guest with a waiting time frame by saying “It may take me
minutes to . Are you able to wait/hold while I find
out/check that for you?”
Instead of “Hang on, I’ll be right back.”
• Think before responding “No” first. For example, say “We
actually don’t have that in the hall but let me ask where
you can find it.”
Instead of “No.”
17Conflict Resolution
Guests
o Ushers should allow guests to voice their concerns, and assist if possible
o Ushers should always remain calm and collected, and never raise their voice or
use derogatory language towards a guest or client
• Violation of this may result in immediate termination
Inter Staff
o Ushers should adapt a healthy attitude to team work and be open to
requesting assistance from fellow staff and management
o Ushers should NEVER argue in front of guests and clients, or use derogatory
language towards other staff
• Violation of this may result in immediate termination
Strategies
o Guests
• Ushers may inform/reiterate procedures and protocols of the event,
Convocation Hall, and/or the University of Toronto to guests
• Ushers may request the assistance of fellow staff and/or
management
• Ushers may request immediate assistance via 2 Way radios
o Inter Staff
• Should a conflict arise between ushers during a shift, ushers should
remove themselves from the situation if possible
• Should a conflict arise that ushers feel they cannot resolve between
themselves, management should be contacted as soon as possible
• Ushers should always feel comfortable talking to management
regarding inter staff conflicts, at any time
• Ushers may request immediate assistance from management via 2
Way radios
18Positions & Duties
Ushers will be deployed and assigned a position by management, before the start of each
shift
o Usher will be required to maintain their position throughout the event /
ceremony, unless re deployed by management
The following positions’ duties include, but are not limited to:
o Tickets/ Main Entrance
• Request tickets from all guests
• Direct guests to assigned seating according to ticket colour/type
• Prevent unauthorized access/exit through adjacent doors
• Direct the seating of latecomers
• Convocation
• Set up stanchions out front of Convocation Hall prior to
house opening
• Collect stanchions from out front of Convocation Hall and
assist with set up for “photo alley” immediately following
the start of the ceremony
• Collect stanchions post ceremony and either reset
outdoors for next ceremony or store in North (GH/OP)
Stairwell overnight
o Rotunda Main Entrance
• Distribute programs, direct guests to assigned seating according to
ticket colour/type
• Direct special guests and those with reserved seats or accessibility
needs, to main floor ushers
• Convocation
• Assist the Head Marshall in allowing uninterrupted access
for the student procession via center main doors
• Restrict guest access to the main floor during appropriate
times for events, and during the Academic and
Chancellor’s procession
• Maintain control of noise level during ceremony
19o North (GH/OP) Stairwell
• Direct guests upstairs to balcony sections
• Direct media to assigned seating area
• Control unauthorized access via stairwell exit doors
• Convocation
• Maintain control of noise level and prevent disturbances
to Convocation Officer while cards are being assessed
• Assist with crowd control and seating of latecomers in
balcony sections during the Academic Procession
• Maintain control of noise level during ceremony
o East (ILK/QRS) Stairwell
• Direct guests upstairs to balcony sections
• Control unauthorized access via stairwell exit doors
• Convocation
• Re direct all guests to washrooms and photo area (“photo
alley”) as required
• Maintain control of noise level during ceremony
o South East (CEF Doors) Rotunda
• Direct guests to assigned seating area according to ticket
colour/type
• Control unauthorized access via exit doors
• Convocation
• Restrict access to Main Floor by advising guests to reenter
through the Main Entrance (ABD)
• Collect stanchions from Main Entrance and set up for
“photo alley” immediately following the start of the
ceremony
• Re direct all guests to washrooms and photo area (“photo
alley”) as required
• Maintain control of noise level and guest movement
around photo area (“photo alley”) during ceremony
• Assist Student Marshalls in directing graduands back to
seating area after receiving degree
o South (MN/TU) Stairwell
• Direct guests upstairs to balcony sections
• Control unauthorized access via stairwell exit doors
• Convocation
20• Set up stanchions for “photo alley” immediately
following the start of the ceremony
• Re direct all guests to washrooms and around photo
area (“photo alley”) as required
• Maintain control of noise level and guests movement
around photo area (“photo alley”) during ceremony
o Accessibility Entrance
• Restrict access except for:
• Guests in wheelchairs or with other accessibility
devices
• Convocation Hall staff
• Convocation
o Chancellor’s Procession
o President’s Office
• Special Guests (with tickets)
o Office of Convocation
• Student Marshalls
o Media (accompanied by the University of
Toronto Media Liaison)
• Maintain control of noise level during ceremony
o Northwest (AB) Main Floor Entrance
• Restrict access except for:
• Guests in wheelchairs or with other accessibility
devices
• Convocation Hall staff
• Convocation
o Chancellor’s Procession
o President’s Office
• Special Guests (with tickets)
o Office of Convocation
• Student Marshalls
o Media (accompanied by the University of
Toronto Media Liaison), to be seated via
entrance to rise seating area
• Direct guests to washrooms and photo area (“photo alley”)
• Maintain control of noise level during ceremony
• Guests without tickets must speak to management
and/or the event co ordinator/host
• If an assigned seat event, guests must sit in their
assigned seat as printed on their ticket
• Washrooms are off limits to the general public
21o Southwest (CF) Main Floor Entrance / Washrooms
• Direct guests to washrooms
• Control unauthorized access via rear Staff exit doors
• Convocation
• Prevent guests access to seating via hallway entrance,
during the ceremony; advise guests to use the Main Floor
Entrance door for reentry during the ceremony
• Control and guide guests to access for photos of graduands
during ceremony
• Maintain control of noise level and student flow through
degree receiving area
o Main Floor
• Assist guests, and guests with accessibility needs, to seating
• Maintain contact with, and advise, Main Entrance and Balcony
ushers of seating availability both on the Main Floor and in balconies
while house is filling
• Restrict camera use where prohibited
• Convocation
• Assist Marshalls in keeping guests from crossing student
procession while being seated
• Maintain control of guests with cameras attempting to
interfere with student procession and movement
• Maintain control of noise level during ceremony
o Balconies
• Assist and direct guests to available seating
• Maintain contact with, and advise, Main Floor and other Balcony
ushers of seating availability while house in filling
• Restrict the placing of objects on the balcony edges
• Restrict guests leaning over the balcony edges
• Convocation
• Maintain control of noise level during ceremony
22Room 25
Storage and Cleanliness of Personal Belongings
o While scheduled for a shift, please keep this room tidy and useable
o Hang your jackets on the clothes rack and hangers provided
o Do not leave personal belonging behind overnight or days between scheduled
shifts
o Clean up / dispose of food, containers, wrappers, coffee/tea cups, etc. after
each use and/or at the end of each shift
Fridge & Microwave
o Do not leave food or beverages in the fridge overnight or days between
scheduled shifts
o Fridge should be cleaned out and empty after each shift
o Should leaking of food or beverages occur, please remove leaking item and
clean immediately
o Microwave should be cleaned and maintained after each shift
o Food should be covered while being heated in microwave, by container lid or
paper towel
• Should leaking or splatter of food or beverages occur, please clean
immediately after use
Vests & Name Badges
o Vests should be hung on provided clothes rack and hangers, after each
scheduled shift
o Individual name badges should be returned to management along with each
usher’s timesheet, after each scheduled shift
White Board & Notice Board
o Ushers should consult the notice board prior to the call time of each
scheduled shift
o Ushers should not post on the notice board unless specified by management o
Ushers should not write on the white board unless specified by management o
Notice board will contain:
• Information pertaining to each event
• Assigned seating charts
• Deployments for each scheduled shift
• Usher break schedule for each scheduled shift
o White board will contain:
• Daily notices or changes to ongoing events (ie, Convocation)
• Last minute notices pertaining to ushers
• Instructions / Information from pre event debriefs, by management
23Deployments & Pre event Debriefs
o Deployments are at the discretion of management
• Should you have a concern regarding your deployments, please
speak with management
o Ushers should not switch or modify deployments amongst themselves
o Pre event debriefs will take place in Room 25 at the call time posted for each
event
• Ushers not in full uniform, present, and ready to report for work will
be considered late
• Ushers who miss part of, or entire, debriefs are required to report to
management upon their arrival, and check the notice board for
information pertaining to the scheduled shift
242-way Radios
General use and Care
o 2 Way radios look and operate as the following:
o Care should be taken not to drop radios
o Radios should be clipped to ushers’ pants or pants pocket
• Ushers should refrain from holding radios freely in hands
o All radios and accessories should be treated with the utmost of care at all
times
• Horseplay or carelessness with radios and accessories is strictly
prohibited
o Radios should beep when powered on
Storing/Charging
o Radios and accessories are stored in the Convocation Hall office (Room 122)
o Radios should sit in charging docks, clipped in so red light shows on
Radios are fully charged and ready for use once red light turns to green
25Earpieces
o Should be stored on the rack provided in the Convocation Hall office (Room
122)
o Should be pushed into the earpiece port, and click in order to ensure full
working capabilities
• Earpieces must be plugged in prior to powering on the radio
o Should be worn appropriately with the hook over the back of the ear
o Microphone should be clipped to the collar of usher’s shirt
• Ushers are then able to speak freely into the microphone
o Microphone button on earpiece wire should be used to speak through radio
• Button is held down for duration of time speaking, and released
when finished
• A minimum of 2 - 3 seconds should be left between
pressing the microphone button and speaking
• A minimum of 2 – 3 seconds should be left between
speaking and releasing the microphone button
o Should be handled with care and not be swung around or pulled on
Contacts
26CONVOCATION HAll
UNIVERSITY OF TORONTO
27Notes
2829
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