Content Marketing Strategies in Online Political Campaigning in India - sersc
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International Journal of Advanced Science and Technology Vol. 29, No.02, (2020), pp. 1074-1081 Content Marketing Strategies in Online Political Campaigning in India Dr.Pallavi Mishra Associate Professor, Amity University, Jaipur Rajasthan Abstract Research from all over the world over the past decade shows an increasingly positive relationship between internet and political engagement. Although the effect may vary from place to place and time to time as it is more evolutionary than revolutionary in nature. Indianpolitical system has also witnessed deeper transformation in the democraticprocess as the content marketing strategy is more effective on online platforms.This article uses content analysis of Facebook and Twitter posts to comprehend how the political campaigns influence netizens across a spectrum of online involvement. Content Analysis will study a specific set of data related to Political Campaigns in India originated and manifested on the Internetdoring 2014 and 2019 general elections. The study examines online engagement and specifically, sharing of campaign information on social media platforms. This paper takes into account astructureof political campaigns within Twitter and Facebook. Findings include, variety of pathways through which digital media influence political engagement and how the choice results from interaction. These data have made it possible to formalize strategic goals of Socio-political engagement on digital media. Consequently, the paper identifies the categories of communication operations that appear on Twitter and Facebook like Tweets, Retweets, Share which involve others in Campaigning Activities. Keywords:Content Marketing strategy, Election Campaigns, Political Engagement, Political Participation, Facebook, Twitter 1. Introduction Moving beyond Web 1.0. Social Media has flipped the equation of Politics and Media as it has become a regular tool in electoral campaigns. The multifold effects of digital campaigns are palpable in Indian Politics as it has proffered a platform to proliferate policy messages, political engagement and peer-to- peer discussions.As more and more people uses internet, a growing number of political campaigns are webcasted as it is ubiquitous. Since 2008,social media campaigns have become a regular tool in electoral campaigns.(Foot & Schneider, 2006) Platforms like Facebook, Twitter and Whatsapp have enabled the political parties to directly interact with their voters, publish free campaigns, customize messages and boost popularity of campaigns. Digital media entrenched dominance has shaken the mechanisim of modern politics and the social engagement in socio-politico activities have triggered the use of social media in political campaigning at a large canvas. The digital campaign strategies of political parties, candidates, political organizations and the social engagement is examined in this study. Political Campaigns strategically use social media tools to persuade citizens, to mobilize like-minded supporters and to efficiently target individuals persuasive or mobilizing messages. Over a decade, the countries like United States and United Kingdom have employed digital technologies in catalyzing political campaigns. The 2014 & 2019 general elections in India havealso witnessed electioneering strategies and digital platforms occupied a central positionin Political campaigning. This article traces the development of online political campaigns across two general election cycles (2014 & 2019) in India to outline the content curation strategies of political campaigning. In 2014, online political campaigns was pioneered to mobilize supporters and convince undecided voters on social media platforms to underline their agenda.(Chopra, 2014) Drawing on the empirical findings, the posts shared on social media platforms and the dialogue threads of online political campaigns were evaluated. The 2014 general ISSN: 2005-4238 IJAST 1074 Copyright ⓒ 2020 SERSC
International Journal of Advanced Science and Technology Vol. 29, No.02, (2020), pp. 1074-1081 elections showed the potential of the uptake of networked media in elections although it was country's first experiment with social media for political campaigning. Twitter and Facebook witnessed an extensive political campaigns to engage people with political discussions. About 98,363 political tweets were posted by eleven political parties during election period for self-promotion and underline their political manifesto. Some tweets were sarcasm for other party for instance, the informal conversations by NDA were branded as “Chai pe Charcha”, in response to veteran Congress leader Mani Shankar Aiyar's tweeted “Modi is a chaiwala”. (Khan, 2019)Social networking sites have a great potential for “threaded dialogues”which allow others to interact. (Kushin & Yamamoto, 2010)According to the article “The emerging role of Social Media in Political and Regime Change by Rita Safranek, the Middle East and North Africa region”s havewidely-recognized the use of digital media platforms for political revolution. (Safranek, 2012)The Indian Politics witnessed a whirl of transformation in 2014 elections,its dependency over social media to connect with people marked a critical turning point.The diversified nature of social media and the presence of youths on this platform social media became the battleground of various political campaigns. A Research report released by Stanford University on the Indian political parties Twitter warfare during the 2014 general political elections mirrored that, all through the political election season, the NDA kept up with the highest number of tweets than both the UPA and the AAP. The Campaign Contents were characterized by triggering faith, striking nationalism, built around a series of core ideologies, catchy slogans like “AbkiBaar Modi Sarkaar” and in 2019 the slogans like “Modi hai to mumkinhai” grabbed the attention of the voters. Thus, these contents driven the people to participate in political threads. The availability of Internet at fingertips on smartphones and other devices have aggravated political engagement. 2.Branding modelof Online Political Campaigns According to American Marketing Association, AMA Dictionary a brand is a name, term, design, symbol or any other feature that identifies one seller’s good or service as distinct from those of other sellers. (American Marketing Association, 2015) In Political Campaigning the concept of branding is not novel over the last two decades it has been in vogue. Brand management in politics is a conceptual model that promotes the strategies of a party and candidates. It seems to help out politicians and party in their external presentation in the tumultuous times of election. For instance, Schneiderused the terms‘brand’ or ‘branding’ to refer to the political communication activities. The perspective aims to promote political actors’by reputation management and agenda promotion.(Schneider, 2014)Scammell suggests that in political communication branding shouldnot be understood as mere presentation of imagebut it is a value of using branding as an analytical framework thatfocus on political actors’ “functional perceptions” as well as the “emotional attractions”towards them. It considers “the emotional and intellectual, rational and irrational,the big and tiny details” that all feed into people’s perceptions or brand images of politicalactors”. (Mok & Michael Stahl, 2010)The features of social media has given political branding a new dimension with active conversation and dialogue threads. The attributes help to create momentum, mobilize and build reputation with high connectivity, diffusion of power, blurring boundaries and real time conversation. (Kaul & Chaudhri, 2017)With the dramatic growth of social media it has poweredPolitical Actors’ presentation during the election. As Aula and Heinonein (2016) explain that reputation needs to be built on strong foundation. (Aula & Heinonen, 2016)Thus, managing the branding paradigm has occupied a significant place in contemporary political campaigning. Online Political content are developed on following factors: Co-creation – Co-creation is the process of content formation through “open innovation”. (Kaul & Chaudhri, 2017) This feature of online media facilitates the generation of new ideas through value creating activities, the users have the flexibility to create, co-create the content and proliferate it. The online political campaigns on Facebook and Twitter are posted, reposted, tweeted and retweeted by the netizens that promote the political actors’. Storytelling – Storytelling is another form of political campaigning; in this researched contents are well organized and presented to touch the emotions of the people. A story helps in building connection and ISSN: 2005-4238 IJAST 1075 Copyright ⓒ 2020 SERSC
International Journal of Advanced Science and Technology Vol. 29, No.02, (2020), pp. 1074-1081 loyalty between the party and the people.The tales were narrated during the political campaigns to intensify an emotional appeal.Thestories of valor involving a precocious Bal Narendra was narrated in 2014 general elections. In 2019 the stories like from “Chaiwala to Chowkidar”and “Ab hoganyay” become popular on Youtube. In 2019 Tiktok videos was extensively used. (Shashidhar, 2019) Creating Avatars – An avatar is a computer-generated graphic, a visual representation that displays the message with pictures. These Avatars help in cultivating online relationships.These features of social media used by Political parties to promote themselves and communicate with people. Social Media has created numerousopportunities to make a new paradigm in political campaigns. The general elections in 2014 and 2019 witnessed a large-scale usage of technology, open-access online platforms to connect with people, exhibit party goals, mobilize opinions, and build a conversation with fans/followers. The Political parties observed advantage in using these technological tools to reach out to India’s vast youth demographic. The posts shared on their Facebook pages depict the key agenda of connecting with people, keeping the posts grounded towards providing job opportunities, fighting chronic corruption and restoring leadership.Political parties have recognized the potential of social media tools in connecting with people but the contents delivered on their online platforms are more important in influencing their opinions.(Mkrttchian, et al., 2019) 3.Content Marketing Strategy on Facebook and Twitter by BJP and Congress Modi’s Facebook content curation strategy was well focused on ground events. The Facebook Page Bhartiya Janta Party(BJP) has 15,634,458 followers. This page was created on May 30, 2010. The other Facebook page of BJP All India Mission 272+Volunteers was created on January 5, 2014 has 3,811 followers. With 2,534 followers the Facebook page Abki Baar Modi Sarkar itself suggests the core mission. Another Facebook Page Team Modi is followed by 51,029 people.Bharatiya Janta Party depicted itselfthrough online campaigning as a strongest and more accomplished political party. The posts updated on Facebook Page explicitly reflects the agenda focused on Development.The strategies found a radical shift in the approach of BJP campaigning as it projected Growth and Development as the key agenda. The Facebook Page BJP All India Mission 272+Volunteers shows their goal of winning 272+ seats in the 2014 General Elections. Most of the BJP Facebook pages were created in 2010, 2011, 2012 this apparently presents the fact that their strategy was inclined towards connecting with people on the platform of social networks. The party adopted a strategy of connecting people and developing an interest in themto stay connected with their page. For instance the posts shared on the Facebook Page of Bhartiya Janta Party(BJP) says “Share your ideas & suggestions for upcoming rallies of Shri Narendra Modi through the Open Forums”. The Political campaigns contents strategy chiefly aimed at engaging with the pool of fans/followers/subscribers, inspiring volunteers to engage with them and updating the Facebook postswith a feed ‘Vote For BJP’. These types of posts paved way for actual conversion. Typically, the contents of online Political Campaigns involve citizens voluntarily that contribute to extrarepresentational modes of participation. An active participation not only facilitates contextualizing the contents but also proffers the freedom of public discourse. (Anduiza, Jensen, & Jorba, 2012) Facebook posts posted on online platforms promptly became a buzzword of all sorts of political discussion to mobilise voters. The catchy slogans employed to target people online in 2014 on Facebook — BJP “Bahut hua kisano par atyachaar, Abki baar Modi sarkar”. Facebook use in political campaign during the 2014 Indian general elections was like a experiment with social media tools for political campaigning in India. There was a substantial increase in Political Facebook Fan Pages like Campaign for BJP 2014,Sach ka Safar 2014, General Elections 2014 Awareness Campaign, India for Clean Politics, India Need Political Revolution in 2014, Jansamvad 2014, Aam Aadmi Party. All India Campaign, FB Campaign for Namo 2014. The report released by Facebook revealed that “29 million people in India made 227 million interactions in the form of posts, comments, shares, and likes were related to general elections. This report highlighted that 13 million people engaged in 75 million interactions related to Narendra Modi. The content posted on different Facebook pages was directed towards influencing people. The slogan like Jagega Yuva, Badlega Bharat, Ek hi lakshya shat pratishat Bhajpa, Nach Baliye Indian ISSN: 2005-4238 IJAST 1076 Copyright ⓒ 2020 SERSC
International Journal of Advanced Science and Technology Vol. 29, No.02, (2020), pp. 1074-1081 Idol Bigg Boss ke liye Vote kiya ab India ke liye Vote karo, Vote.Click.Upload and Share encouraged people to be more participative and interact with the candidates. The Ungli campaign launched by Social Network Vebbler with a catchy song & a platform to express political opinions offered a platform for political engagement. The Ungli Campaign motivated people to vote or post status related to political attitudes and opinions. The Facebook pages offered an opportunity to people to participate in political discourse. Political Campaigns used social media like never before along with the conventional ways of political promotion. Youtube videos posted on Facebook have a significant in Political Campaigns of 2014 general elections. The video titled One Man Army “Narendra modi” theatrical trailer depicted the determination of Narendra Modi, the youtube video portrayed the idea of development of each individual with a slogan “Har Haath Shakti Har Haath Tarakki. Another musical video webcasted, presented the theme song of BJP “Main Desh nahi Jhukne Doonga” written by Prasoon Joshi, composed by Aditya Srivastava and Sung by Sukhiwinder Singh. BJP also released a Video with a message “Achchhey Din Aane Waley Hain”. To foray the digital world Congress Party released their theme song on online channel with a lyric “Bharat ke majboot Haath, Hum sab hai ek Saath”. Another campaignof Congresson Youtube was “My Vote for Congress”. The 2019 general elections the BJP slogan “Phirekbaar Modi Sarkar” and “Main bhiChowkidaar” started trending on Twitter. In reply to this the slogan “Chowkidaarchorhai” was posted by Congress. The 2014 most popular slogan was modified as “Abkibaar 400 kepaar”. The content marketing strategyin played a vital role in political campaigning. Content marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content that can increase brand visibility, drive traffic to websites. (Hanlon, 2019)In the age of digital media political campaigning is driven by content marketing strategy as it is shared and reshared on social media. 4.Literature Review Though, research on online Political Campaigning is limited in Indian context, but the role of social media in Political campaigns is a pressing topic. (Gueorguieva, 2008) It has been observed that in a very short span the political parties in modern democracies across theworld have eagerly adopted social media for engaging their constituents, entering into direct dialogueswith citizens and enabling vivid political discussions.Social Media have developed as a forum of political campaigns at a low cost or no cost, provided a viable outlet to candidates to divulge their messages. Taking into consideration that social media is relatively new, and that Political Campaigning is still a newer phenomenon, the amount of research conducted in this field is inadequate. But it has been observed that in a very short span, politicians in modern democracies across the world have adopted the platforms of social media for engaging their voters, entering into direct dialogs and political discourses. According to Statista (2019) India has 300 million active users on Facebook while Twitter had 7.65 million active users in India.(Statista, 2019)According to Google, YouTube has 245 million monthly active users in India in 2018. (Central, 2018) According to Cambridge Dictionary -“Election Campaign is the period of time immediately before an election when politicians try to persuade people to vote for them”.(Dictionary, 2018)Norris stated that online platforms have proffered a public space for political deliberation and as the media are becoming more fragmented voters are directly approached on social media. (Norris, 2000) New media seem imperative for political campaigning as it threads the online dialogues toward the preferences of the majority of voters. (Gerodimos & Justinussen, 2014) Online platforms have become the home to political discourses,but it completely relies on the growing number of internet and active social media users. (Anduiza, Jensen, & Jorba, 2012) People express themselves on social media platforms and choose to participate in political discourses on public domain.The online political campaigns have personal influence in politics is much more pervasive as it comes up unexpectedly as atopic of conversation. (Lazarsfeld, Berelson, & Gaudet , 1944)Thus, social media platforms have proffered an opportunity of direct interaction with the voters. Although it is a very recent phenomenon to engage with people on social networking sites, but it has opened doors foruser generated content, processing through virtual ISSN: 2005-4238 IJAST 1077 Copyright ⓒ 2020 SERSC
International Journal of Advanced Science and Technology Vol. 29, No.02, (2020), pp. 1074-1081 networks. (Bechmann & Lomborg, 2012) Digital media are used to higher levels of political engagement and in shaping the opinions of millions of people. (Anduiza, Jensen, & Jorba, 2012)Online political campaigns have multidimensionality and expanded repertoire of political engagement as it appears more diverse than offline engagement. (Larson & Karen Geneva, 2004) The information shared on digital media can easily be retransmitted, therefore the mobilization and reinforcement of information on significantly shapes the opinion of people. (Hoff, 2006) The deinstitutionalized communication and user being an active participant on digital media platform; the feeds updated by Political parties have paved way for political discourses. The feeds on Facebook page like Links, news audio-visuals, image or graphics can be reshared; this feature reinforces their posts. Facebook has a feature of creating a group, host an event, invite people, engage with them as well it has a public“wall”for sharingcontents. These features, along with wide reach and billion of usersacross the globe inspires the political parties to engage with people andpromote themselves. (Westling, 2007)The political use ofFacebook depends upon the facilitating and exchanging politicalinformation. Facebook has the potential to offer great opportunities for people. (Borah, 2016)Facebook has emerged as a major tool of democratic participation, deliberation and engagement with political parties. In this digital era, there has been the trend of updating social networking sites. The available research points to this phenomenon of increased use of Facebook in Political Campaigning 5.1 Objectives The study has been carried out based on the following objectives: (i) To examine the characteristics of Content Marketing Strategies in Political Campaign. (ii) To examine the use of Facebook pages and Twitter handle of BJP and Congress during the election period. 5.2 Methodology This research analyses the politicaldiscourse surrounding the postsupdated by BJP during 2014 and 2019 general election on their Facebook Pages and Twitter handle. ThePosts shared by BJP as well as the conversation threads were processed for analysis.The research employs a qualitative conventional content analysis (Hsieh & Shannon, 2005), within the conceptual framework of Political Campaign Conents Marketing Strategies to explore the stated objectives. Conventional content analysis involves coding categories that are directly derived from the data. Research revealed a continuation of the status quo in online campaigning, as politicians mostly replicated traditional messages and campaign modes on their web presences while limiting engagement with users. All the available posts were classified, categorized and coded. Here, the coding of the Facebookposts evolved from the data. On Facebook Page, BJP's covers a diversified of contents to hook the people. The content of Facebook posts by the BJP were categorized and coded into three categories. The posts shared on Facebook were characterized by Proposing Models of Advancements, Fake Claims of Opposite Party and engaging with voters’. The posts like “Ek Bharat, Shreshtha Bharat” andSabka Saath, Sabka Vikas proposed the models of Advancement.The nationwide initiative, Mere Sapno Ka Bharat, was shared on the Facebook page BJP All India Mission 272+Volunteers.The dialogue threads of this post clearly exhibitsan ideafocussed on empowering the average Indian and to contribute towards nation building. The others posts shared by BJP on its Facebook page highlighted the downfall of country on various fronts like governance, economy, diplomacy, corruption. The posts like Bahut hui desh mein manhghai ki maar, Abki baar Modi Sarkar or Bahut hua bhrastrachaar, abki baar Modi Sarkardescribed how the country has been dragged downby the Congress-led UPA Government. The other Facebook post which unequivocally targeted the Opposition Party was Nahi lootegi ki desh ko Congress iss baar, abki baar Modi Sarkar. But the major emphasis of Facebook posts were to connect with people across the Nation. To engage with the fans and voters several contests and campaigns were posted on the Party’s page likeMere Sapnon ka Bharat, where the users were supposed to record and upload their vision for India. The post states that the best entries would be honoured by getting a chance to meet Narendra ISSN: 2005-4238 IJAST 1078 Copyright ⓒ 2020 SERSC
International Journal of Advanced Science and Technology Vol. 29, No.02, (2020), pp. 1074-1081 Modi. From the analysis of Content posted on Facebook page the key agenda of the posts were to make people participate in the dialogues.To connect with new fans and followers the party shares a post apealing existing fans to share the India 272+ mission membership link on their account and convince their peer groups to join the party. 6.1 Analysis In terms of social media political campaigning strategy, BJP has used an intelligent mix of digital media and content marketing that enthralls the Voters’. BJP has created a huge community of fans, followers and subscribers on their Facebook Page that has stormed it ahead in the race of Online Political Camaigning. Apart from this, the content posted on its Facebook page represents that it influences the fans/followers to re-share the posts for wider . Since the Party focus on bringing the different interactions together on common platforms to ensure higher engagement levels. The posts revolving around Growth, Development andGood Governance shows a seamless integration in content strategy for different platforms. Since the posts of BJP were primarily focussedon discussing and commenting on the agenda of BJP on public domain, it was observed through dialogue threads that some people criticize as well as disagree with some contents posted on their page. But the huge number of conversations posted on their Facebook feeds reflected the positive attitude towards BJP. The party actively participate in the Conversation threads as each post shared has a reasonable connect and which drives the party’s proposition towards growth and development. From a plethora of Posts three codes were shortlisted for Analysis: Nation Building Agenda – The posts shared on Facebook Page represented the agenda of BJP, primarily focused on strengthening the governance, economy, employment, democracy and to build a corruption free country. Country’s plight Situation – The other posts updated on BJP’s Facebook page criticize the Opposition Partyand highlighted the immediate and decisive action required to address the issues. The posts reflected that the country has suffered a lot from maladministration and scams, the decision and policyparalysis have led to a Nation’s plight. Connecting People – The key agenda of Facebook posts in 2014 elections were to engage people by hooking them with various contests or political discourses. The party having good number of fans/followers engage them with various ways like live streaming of campaigns like Chai Pe Charcha or ask them to register themselves as the volunteers on the page. The posts shared were likely to create interaction, discussionand wider perspectives of voters. The Facebook Posts of BJP persuaded people to share their expectations from BJP, Narendra Modi and with the next Government. Table 1. Shows the classified Facebook posts of BJP during 2014 general elections. Codes Analysis of Online Campaigning Posts and Dialogue Threads Nation Building Agenda The Facebook Posts as well as dialogue threads analysed describes- Narendra Modi as Strong Laeader, Nation needs development, BJP=development, MODI means Man of Developing India Country’s plight Situation Jobless Growth by the Congress-led UPA,The country should be free from 3 Cs -Corruption, Crime and Congress Connecting People People-Public-Private-Partnership, Seeking Advice, Suggestions, Opinions from People, Integration with people to broaden the spectrum, Engage with the youth and inspire them to contribute for the country’s development. ISSN: 2005-4238 IJAST 1079 Copyright ⓒ 2020 SERSC
International Journal of Advanced Science and Technology Vol. 29, No.02, (2020), pp. 1074-1081 7.1 Discussion As Table 1. shows Facebook has provided a digital platform of online political campaigning. Taking into account different characteristics of political campaigning content it shapes the illustration that the relationship digital contents play a vital role in creating an image of political party . As the data, grounds on which the online campaigning was built was exhibiting growth facts, presenting the status of the country, highlighting the views on growth prospects. The content strategy attempts to draw attention of people towards the pathetic condition of the country during UPA led government. As can be seen that the Facebook page is all about real time conversation, so the party ensures public participation. The contents unequivocally illustrate the agenda that targets the voter by even tickling the emotional instinct of the people. Calling the tenure of UPA as a failure and displaying the drawbacks through Facebook posts voiced opinions of people and instigated them to participate in conversation threads.The number of peopleusing social media platform is on high and turns to be the way of influencing the political campaigns. As the youth of this generation is highly interested in politicsand being attentive over digital platform has transformed the picture of politics. The party live commentary of events,conducting Yuva Quiz on a timely basis to interact with fans on Facebook shows that such type of contents fascinated the people to interact and participate in political debates. The replies on Facebook posts are categorized in three categories - supporting the ideas of Facebook posts by the LIKES and positive comments, others oppose and reflect their negative attitude and some of the internet users postedGIFs, and memes in their replies. The idea of online political campaigning content is to webcast information on a worldwide streamand connect with people across the globe. 7.2 Conclusion Online Political Campaigning has become an electoral phenomenon; youths have become the targets to influence them on social media. The power of involving people in political discourse; expands the scope of reaching people directly for online discourses. The discourse on Facebook surrounding the politics classify Facebook page as a Media Outlet. It shows that political campaigns which have existed for a very long time across traditional platforms. In this age of digital society and social networks, the practice of campaigning has extended to online platforms, beyond the geographical confinements,exhibiting the political goals to a large canvas of online platforms.Indian Politics has witnessed a whirl of transformation over the period of time and its dependency over social media to connect with people has expanded. The diversified nature of social media, potential to shape the opinion of million of users and as 40% of its total population constitutes of Indian youth, Indian political parties are holding to internet and social media to connect with youth for their agenda and political events. Social media by their very nature, pave the way for unrestrainedpolitical discourses and crowdsourcing. It has become the battleground of various political debates and free flow of political dialogues. Observing the posts during 2014 general elections on the party’s Facebook pagesthe content posted; focused on exhibiting party goals,influening youth and their minds over social media and highlighting the failure of Congress. They have created a virtual battleground of Politics, the updates and feeds on various social media platforms revolved around the strategies to win elections. Youths of this generation are highly interested in politics and are very expressive about their opinion. Social media have proffered a platform of voice opinions; the feeds posted by BJP on their Facebook page made an ideology to define their party goals and it would be their loudest message. The users of social mediaare influenced by others so the policy of feeds were to clinch the issues of people, safeguard their interests, principles of social justice, the fudging of facts by Congress party. The content posted on Facebook pages of BJP unequivocally presents the fact that the key objectives of the feeds were to highlight their goals, criticize the main Opposition party and connecting with the people. The party Facebook feeds show the party engaged people by various contests and conversation threads. ISSN: 2005-4238 IJAST 1080 Copyright ⓒ 2020 SERSC
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