Community Services Bulletin September 2020 - Gore District Council
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COMMUNITY SERVICES BULLETIN SEPTEMBER 2020 1. REPORT FROM PARKS AND RECREATION MANAGER (Ian Soper) General operations Spring is now with us. Weather patterns are now typical of a wet spring adding in southerly blasts and equinoctial winds – just as blossoms are in their prime. Staff are juggling workload between unfavourable weather systems. While mowing operations are in full swing, staff have had to manage vehicle movements on turf areas when ground conditions have been too wet to allow operations to occur without leaving wheel-ruts and marks. Growth is ever increasing as the ground temperature increases. Most mulching and composting have occurred, and now weeding is in full swing. Contractors continue to mulch the felled eucalypts at the Hamilton Park landfill site. As soon as this job is complete, the contractors will be moving to Henderson Park in Mataura for a similar operation. The Waikaka Way new route has been determined. The track was closed after February flooding when sections of the track were washed out. Contractors are currently pricing the work. It is intended to have it reconfigured, graveled, and open by Christmas. Projects • Regional Places and Places Strategy o Discussions with the lead agency, Sport Southland, and consultants continue. The document is in the final stages of review, and it is hoped to be able to present it to the Council soon. • Depot workshop rebuild o This project is now fully complete and operational. o Replacement aggregate bins and a covered topsoil bin have also been installed in the Depot yard and are also now operational. • Playgrounds o The Kids Hub natural play area was officially opened on 21 September. It has been a work in progress for a number of years since its inception as part of the overall Kids Hub development. A debt of gratitude to the Kids Hub committee, which drove and funded the majority of this great new community asset. The Council playground inspector was also involved in elements of compliance and repurposing a couple of items from disused playground equipment.
o West Gore playground public consultation is occurring with good engagement to date. Staff will be manning the consultation caravan onsite at Sword Street playground to liaise on site with the community. o Hamilton Park is still awaiting delivery of its new replacement playground following the February weather event, which destroyed the existing one. • Predator Free 2050 (PF2050) o Ongoing dialogue and meetings are being attended. A replacement coordinator is currently being recruited for the second year of operation. Work continues on the Dolamore Park predator plan. Community interaction Interaction with groups, clubs, and organisations over the past month: • Sport Southland, consultation and meeting attended. • A & P Joint Management Committee, ongoing operational management. • Southland Equestrian Park Trust, consultation and meeting. • Southland Rhododendron Group, consultation. • Gore Garden Club, consultation. • Pukerau Cemetery Support Group – multiple consultations, staff meeting onsite. • Various sub-contractor contact. • Various sports club interaction. • Regional Sports Trust meeting attended. • Discussion and liaison with various suppliers. Collegial interaction: • Recreation Aotearoa (RA) - Otago Southland Branch, consultation and zoom meeting attended. • South Island Park Managers Forum – ongoing collegial dialogue. • New Zealand Park Agencies Managers Group (PAMG), trading as Park Leaders Forum. Governance Group – teleconferences, zoom meetings, and operational input.
Non-financial performance measures Percentage of community that are satisfied across the range of property and recreation criteria 94% satisfied
2. REPORT OF THE LIBRARY MANAGER AUGUST - SEPTEMBER (Lorraine Weston-Webb) Gore Library building Following the announcement of central government funding of $3 million for the Library and community spaces redevelopment in the James Cumming Wing, ‘conversations’ were held with residents via the new online engagement platform ‘Let’s Talk Korero Mai’ and two facilitated workshops to find out what people would like to see in the redeveloped building. This resulted in some good ideas and concerns coming forward and these will feed into the design process where appropriate. The next step is for a 2D and 3D design plan to be prepared. This will be presented to the Council. If provisional approval is granted there will be a second opportunity for public ‘conversation’. COVID-19 impact Alert Level Dates Period length Effect on library service Alert Level 3-4 23 March-16 May Eight weeks Libraries were closed Alert level 2 18 May-8 June Three weeks Libraries reopened with reduced hours and services Alert Level 1 9 June-11 August Nine weeks Libraries were fully operational and people enjoyed the return to relaxed usage Alert Level 2 12 August-21 Six weeks Libraries were open normal September hours with COVID safely vigilance. Programmes and events were cancelled. Alert Level 1 22 September – Ongoing Normal hours and programmes resumed. Visiting the library has been a good option for families during the first snowy week of the holidays. The library’s online presence and additional resources developed during the lockdown have been useful for people preferring to stay home during the changing Alert Levels this winter.
The New Zealand Libraries Partnership Programme (NZLPP) in response to the COVID- 19 pandemic The Gore Library is a participant in the New Zealand Libraries Partnership Programme, managed for the government by The National Library of New Zealand. This programme provides Gore Libraries with: • Fee waivers for all current library database subscriptions – Ancestry Library Edition, Britannica Online and TumbleBooks. • An additional suite of databases – PressReader, Australia/NZ Reference Centre Plus and Masterfile Complete. • Aotearoa Peoples Network Kaharoa (APNK) public internet computers and public Wi-Fi. The programme also provides for a new fixed term position until June 2022 to support the Gore community by enabling an increased level of public library service. This role will assist with focus areas in: • Digital inclusion, supporting and assisting job seekers and learners • Community engagement, supporting community recovery • Reading for pleasure, supporting wellbeing. The Council is currently undertaking recruitment to fill this fixed term, full-time Library Assistant role. Government funding will end on 30 June 2022. Statistics Visitor and issue statistics for year end 30 June 2020 were provided in the July Community Service bulletin. Further statistics may be of interest – these are across both libraries: Active members (having borrowed 5063 within the last 24 months) 42% of the District population Includes family membership where more than one family member uses a card Collection size – physical 43,393 Collection size – eBooks, Audiobooks 16,299 Wi-Fi access 29,952 Events 93 Event attendees 1169 Staff FTEs 7 Opening hours (normal week) 86 Displays and speaking engagements Displays have included Bee Awareness Month, Māori Language Week, Mental Health Week, Rivers and Poetry Month. For Poetry Month, a visit from guest poet Kay McKenzie
Cooke of Dunedin was first postponed due to Level 2 restriction, and then due to severe snow conditions on 28 September. The library also has a display for the General Election and Referendum topics. The Library Manager was invited as guest speaker to the Gore Rotary Club meeting on 10 August, and was interviewed with the Mayor on the local Cave FM radio, on 24 August. Quiz night The Library team “Read between the Wines” won the highly coveted annual staff Council quiz night on 4 September.
2. REPORT FROM THE COMMUNICATIONS/MARKETING MANAGER (Sonia Gerken) Purpose This report provides an overview of key communications/marketing activities from mid- July to mid-September. Projects It would be fair to say the Council has a lot of projects out for community engagement and/or information. They are: • West Gore playgrounds review – open for submissions until Wednesday 14 October • Gore Library and community space redevelopment – ideation phase complete, draft designs underway • Streets Alive – community workshops and public drop-in sessions finished, online forums closed 1 October. • New Gore bridge resource consent application – submissions closed and collated • Gore water treatment plant upgrade At the time of writing, the community engagement projects to be launched were: • Gore stormwater separation plan – Elizabeth Street pilot • Gore District Plan review – landscapes • Gore wastewater treatment plant resource consent renewal Let’s Talk Kōrero Mai Gore District We launched our new online engagement platform on 12 August with four projects. We have received excellent public engagement and praise from Bang the Table, the company providing the platform. The Council has been invited to make a presentation at October’s New Zealand user group virtual meeting as the company is keen to showcase what can be achieved by a small council with limited resources.
Below is an overview of activity to date Engagement tools There are various engagement tools we can use on the site. Here are the analytics for the two most popular. Please note the ‘surveys’ are submissions.
Let’s Talk Gore District : Summary Report for 12 August 2020 to 23 September 2020 INFORMATION WIDGET SUMMARY 23 15 2 1 2 DOCUMENTS PHOTOS VIDEOS FAQS KEY DATES DOCUMENTS TOP 3 DOCUMENTS BASED ON DOWNLOADS 23 Documents 57 48 38 Downloads Downloads Downloads 114 Visitors Gore District Council Public Assessment of Environmental Gore District Council 400 Downloads Notice.pdf Effects.pdf Application Submission Form.pdf PHOTOS TOP 3 PHOTOS BASED ON VIEWS 15 Photos 17 11 8 Views Views Views 24 Visitors Devonport Library.jpg Johnsonville Library stairs View looking down at the 99 Views serving as a hang out zone Johnsonville Library VIDEOS TOP 3 VIDEOS BASED ON VIEWS 2 Videos 54 26 Views Views 73 Visitors A flyover of the existing James Hear what locals love about 80 Views Cumming Wing Gore FAQS TOP 3 FAQS BASED ON VIEWS 1 Faqs 53 Views 50 Visitors Gore Library and Community 53 Views Space Redevelopment KEY DATES TOP 3 KEY DATES BASED ON VIEWS 2 Key Dates 13 0 Views Views 12 Visitors Streets Alive - Shaping Gore's West Gore Playgrounds 13 Views Future Review
The forum topics are the six themes to have come out of workshops for Streets Alive. x They are: • Creative street spaces – art, seating, planting, fountains, lighting • Signage and wayfinding • Consideration of a pedestrianised hub • Improvements to ease congestion and enhance safety • Opportunities for safer road crossings • Connecting spaces and places to improve access for everyone. Digital engagement We continue to grow our digital connection with customers. The Council’s corporate Facebook page has 6600 followers. Followers are people who have opted-in to “follow” our profile or page, meaning they will receive our updates in their timeline. It is heartening to see our followers growing, as the importance of developing an audience in ‘peace time’ to ensure there’s a high level of reach in the community during an emergency is critical to emergency management communications. As was shown in the February floods, most people turned to our Facebook page for information. Our most popular posts were: 31 August – fire at the old Mataura paper mill reached 22,100 people 1 September – street closure notice for COVID-19 testing reached 15,300 people 14 September – name our conversation caravan reached 6,300 people Antenno is also proving popular, with 1562 downloads. We are looking at another promotional campaign when the Southland District Council launches its Antenno app. Many of our residents may own property or have family in the SDC catchment, so Antenno will be a great way for them to receive information from both Councils.
VISITOR INSIGHTS REPORT MILFORD SOUND QUEENSTOWN TE ANAU DUNEDIN GORE INVERCARGILL THE CATLINS . STEWART IS Tourism/Gore Visitor Centre Senior Consultant Renatta Hardy
SUMMARY ‘Heart of The latest report is that holiday travel between Australia and Southland’ New Zealand is highly unlikely to be open until at least early 2021. With the trans-Tasman travel bubble postponed, our primary source of income for our fishing tourism businesses is out for this fishing season. There is an accumulated demand domestically and internationally, and once the borders open, we should see a strong return of regular tourists. VISITOR CENTRE STATS The Gore Visitor Centre continue to see the impact of COVID-19 on visitor numbers and sales. For the period January 2020 to August 2020 the total number of visitors was 25,838, which is down 20% on the same period last year. SALES (Jul - Sep 2020/2019) The centre’s gross income for the Q3 2020 was $10,122, which is down 45% on the same period last year. Gore Visitor Centre Visitor Numbers (Jan-Aug) month-on-month Comparison Gore Visitor Centre Visitor Numbers (Jan-Dec) MoM Comparison 8 00 0 2018 2019 2020 7 00 0 6 00 0 5 00 0 4 00 0 3 00 0 2 00 0 1 00 0 0 Jan Fe b M ar Ap r M ay Jun Jul Au g
TOURISM DISTRICT INSIGHTS YE JULY 2020 MRTE’S International visitor spend down 14.6% to $7 million Top 5 International Markets Domestic visitor spend down -11.55% to $60 million 1. Australia (up 3.15%) Total spend down 11.9% to $67 million 2. USA (down 20.0%) 3. UK (down 13.0%) 4. Germany (up 14.6%) 5. China (down 79.2%) Visitor market YE July 2020 International 11.6% Domestic 88.3% MARKETVIEW INSIGHTS (Trial) Great South has a new subscription with Marketview – data insights are based on the spending and transactions of BNZ and Paymark – data & trend is varying from MBIE’s Monthly Regional Tourism Estimates (MRTEs). Marketview data is for direct spend through card use so gives a reasonably accurate picture. Great South has invested in the full detailed tool which allows for digging deeper into the data and also creating hotspots or target areas to monitor. Quick summary overview below for Southland RTO and Gore township - not the whole Gore District. Longitudinal data is not available yet. Marketview Insights According to Marketview the towns with strongest domestic market for July are Central Otago up 30%, and Dunedin up 25%. Hotspot: July 2020 Gore township – spend here is $2.87m, up 5.6% for July. Looking into all the available data for tourism industry wide we see the same pattern as the previous as last month is evident - retail and food and beverage services are up but other categories are down: o accommodation by 14.0% o transport and travel by 97.0% For July period Gore has had some strong spend growth, this is in food/beverage and retail while transport and travel are down significantly. The hypothesis that the closure of travel agencies, as well as the cancellation of key events over the past few months, will be key contributors.
VISITOR FEEDBACK/MEDIA ARTICLES GORE VISITOR CENTRE MOONSHINE MUSEUM CURRENT AND UPCOMING PROMOTIONAL INITIATIVES Lower South Island – re-Discover Southland The New Zealand Motorhome, Caravan & Leisure Show (Hamilton 9 - 11 October 2020) – stand – Gore to AA traveler – feature for Southland – Gore feature as most Southern Motorhome friendly town including Back Your Backyard - TNZ / Stuff / NZME Air New Zealand partnership – TBC Consumer Insights Survey – mid November MEDIA ARTICLES/MEDIA The spotlight was on the Gore District in the New Zealand Motor Caravan Association (NZMCA) magazine this month. Sources: Total Spend in NZD Figures for Year End July 2020 MRTE’s (Monthly Regional Tourism Estimates) | Vend GoreNZ Shop Jun-Sep 2020 | MarketView July 2020
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