UN-HABITAT ONE STOP YOUTH CENTRE MODEL
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UN-HABITAT ONE STOP YOUTH CENTRE MODEL
Kimisagara One Stop Youth Employment Centre, Kigali, Rwanda © UN-Habitat Cover graphic © shutterstock_128450285
Introduction
Urbanization is the engine that propels the world and informal settlements, have difficulties accessing
towards prosperity in the 21st century and youth jobs, essential resources and social services such as
are the engineers. Youth are society’s most essential housing, education, health, and skills training. Young
and dynamic human resource. There are more people require the best information and resources
people under the age of 25 today than ever, totalling they can get when it comes to employment, health,
nearly three billion or almost half of the total global crime prevention, governance, gender equality, rights
population; 1.3 billion of that total are between the and responsibilities.
One Stop Youth Centre Model
age of 12 and 24. These youth live, by and large, in
cities and towns; the cities of the developing world UN-Habitat established its first and longest running
account for over 90% of the world’s urban growth One Stop Center in Nairobi, Kenya in 2003 with the
and youth account for a large percentage of those support of the Nairobi City Council and the Dutch
inhabitants. It is estimated that as many as 60% of all government. Following this success, in 2006 UN-
UN-Habitat
urban dwellers will be under the age of 18 by 2030. Habitat’s Youth Empowerment Programme expanded
the One Stop programme across Africa, with the key
One of the most important issues for youth is centres being in Dar es Salaam, Kampala, Kigali and
the lack of decent employment. Global youth Nairobi. The agency also partnered with Starbucks
unemployment rates are continuing to rise and to support youth centre development in post-conflict
have been exacerbated by the current economic countries in Ethiopia, Rwanda, Palestine and Sierra 3
crisis. Young people particularly those from slums Leone.
What is a One Stop Youth Centre Model?
The One Stop Youth Centre is a partnership between • To encourage young people’s active participation
UN-Habitat and local governments, and utilizes in issues of urban governance and urban policy
an integrated approach to youth development by development;
providing youth with safe spaces in urban settings
where they can meet and access information and • To provide safe spaces for youth to access
resources critical to youth-led development including recreational activities and services and information
peace building, research and policy development. on issues such as sexual and reproductive health,
One Stop Youth Centre Model
HIV/AIDS awareness;
The Centres offer youth friendly services and
contribute to their socio-economic development. • To support cities to develop their capacities in
The model recognizes that youth engagement the area of youth engagement through the
and empowerment through training and capacity development of youth policies and strategies;
UN-Habitat
development is pertinent to addressing the challenges
faced by young people such as employability. • To instill volunteerism and support life skills,
The centers provide skills training that contribute
towards building a pool of skilled and employable • To support and address the needs of the young
young labour force. Some of the main areas of focus women and girls.
4 include programmes in arts and sports, employment
generation, entrepreneurship, health services,
and ICT. The main objectives of the centres are:
To increase employment opportunities for youth The model identifies young
through entrepreneurship and skills training linked
to apprenticeships with local businesses and the
people as a major force for
housing industry; the development of a more
sustainable world through
effective and meaningful
participation of youth in
decision-making
K E Y C HAR AC TERISTIC S O F O N E S TOP YOUT H CENT RES
• Youth Friendly Space; young stake-holders in the One Stop • Programming in areas relevant to
people have input into the look facility. urban youth including thematic
and feel of the space itself. areas such as Health, Governance,
• Youth volunteers who assist in the
ICT, Entrepreneurship and
• Involvement of Youth-Led operation of the Centre.
Livelihoods and Environmental
Development Partners in all phases
• Trained Information Workers and Sustainability
of the implementation process.
Youth Workers as Centre Staff and
• A sense of ownership and Management.
responsibility amongst youth and
One Stop Youth Centre Model
The One Stops and Youth-Led The Kampala Principles:
Development Principles: The
1. Youth should define their own development,
Kampala Principles
UN-Habitat
goals and objectives,
In 2009 representatives from the four One Stops 2. Youth should be given a social and physical
in Africa gathered in Kampala, Uganda to further space to participate in development and to be
develop the One Stop programme. From this meeting regularly consulted,
5 principles on “youth-led development” were 5
defined. Youth-led Development is a methodology 3. Adult mentorship and peer-to-peer mentorship
utilized by UN-Habitat, and is now more broadly should be encouraged,
within the UN system, which places youth at the
centre of their personal development and that 4. Youth should be role models in order to help
of their community. YLD recognizes the inherent other youth to engage in development,
ability of youth to take leadership roles within their
communities. The five principles lie at the heart 5. Youth should be integrated into all local and national
of the One Stop Centres and UN-Habitat’s Youth development programmes and frameworks.
Empowerment Programme.
The Youth-led methodology is increasingly being
utilized by policy makers, practitioners and researchers.
Most recently the 15 countries of the Ibero-American.
Stake Holder
Mobilization
1 Consensus on
2 Establishment of
the Centre
Establishment
3 of Steering
Committee
A Step by Step
Guide on the Mobilize Wider
establishment 4 Stakeholder
Community
of a One Stop
One Stop Youth Centre Model
Youth Centre 5
Establishment of a
Wider Stakeholder
Committee
6 Plan for City One Stop Youth
UN-Habitat
Centre Developed for resource
mobilization
7
Establishment of a
One Stop Youth Centre
6
Kimisagara One Stop Youth Employment Centre,
One Stop Youth, Tanzania © UN-Habitat Kigali, Rwanda © UN-Habitat
Example Achievements:
• Providing safe space for youth to engage and • Life skills including leadership, volunteerism,
undertake productive activities (e.g 1000 youth in community service, cultural enrichment and
Kigali utilizes the space on a daily basis). driving lessons.
• Influenced national youth policy changes such • Model replicated under the UNDAF frameworks
as in the case of Kenya and Rwanda where the in Uganda and Rwanda.
model was utilized in the development of the city
level and national youth development policies. • Development and dissemination of a series of five
manuals focused on One Stop set-up guide, Youth
One Stop Youth Centre Model
• Outreach and sensitization programmes on information workers guidelines, entrepreneurship
drug and substance abuse to schools in informal programming; community asset mapping,
settlements. participatory planning and evaluation of urban
youth centers. The manuals allow for divesture to
• Vocational and skills training for youth in various other cities and countries.
UN-Habitat
trades including ICT, mobile phone repairs
construction and appropriate technologies,
plumbing, electricians and water managers.
7
Youth attend training at the Kamisagara Centre Youth make a living from garbage collection,
© Julius Mwelu/UN-Habitat Korogocho, Kenya © UN-Habitat
One Stop Youth Centre’s Success Stories
M R. KI W AN U L A M P IIMA
Mr. Kiwanula Mpiima from Kisugu slum area in Kampala undertook the entrepreneurship training programme conducted by the One
Stop Centre, Kampala. Before the training Kiwanula was working with a colleague selling second hand clothes. After the training
he was empowered to set up his own business known as KAKS IT services. Utilizing collateral provided by his family he was able to
access funding from the Trust Bank totaling I,000,000 Uganda shillings (400 USD). The business has since expanded and Mr. Mpiima
is now selling telephone accessories and renting movies. From his business proceeds, he is able to pay his monthly loan installments
of approximately 50,000 Uganda shillings (20 USD). He has improved the living conditions of his family through involving his wife in
running the enterprise. Kiwanuka’s vision is to be able to set up a phone repair workshop.
One Stop Youth Centre Model
K AJJAN SI YO U TH IN DEV E LOPMENT INIT IAT IVE , UGA NDA
Kajjansi Youth in Development Initiative (KYDI) is a youth-led group started by Kenneth, a youthtrained in Entrepreneurship at the One
Stop Youth Centre in Kampala. Before the training, Kenneth was jobless and had dropped out of college due to financial challenges. Given
UN-Habitat
his commitment to empowering young people, he was selected to participate in the UN-Habitat Training the Trainer Entrepreneurship
programme that was held in Nairobi in 2009. Kenneth says that the training is the best thing that ever happened to him because it helped
him identify the opportunities that existed in his home town of Kajjansi in Uganda. Kenneth used savings of the training allowances to
pay his fees and decided to start up KYDI to support other young people. He identified unemployment problems faced by many young
people and the poor such as the challenge of solid waste management and disposal in and around Kajjansi. Addressing this, in 2009 he
8 established a Garbage Management Unit in KYDI that provides garbage collection as well as gardening services in Kajjansi 8 kilometers
from Kampala city. Kenneth is happy to report that the initiative that started with only 3 clients has expanded to over 80 registered clients
and employs 8 young men and women today. Currently the group has been recommended to undertake a contract with an upcoming
Private Sector Recycling plant.
Achievements: “I am happy that the initiative
that started as a dream has grown
• The group that started with only 3 clients in 2009 in Kajjansi has today expanded and I am able to earn a living from
to include a wide range of clients. it. Impacting on the livelihoods
• Youth are being employed hence improving on their livelihoods and those of their of other young people and my
families; with a perceived reduction in idleness hence less crime. community gives me the confidence
• A good practice on solid waste management has been established within the to carry on.” states Kenneth.
communities, with possible impact on issues such as climate change
Kenneth’s major challenge is that the project uses hired trucks and due to constant increase in fuel price, the owners keep on increasing
their charges, and this affects the project profits. However, as the project expands he plans to purchase a truck.
N A E M A R AYMO N D U RI U
Naema Raymond Uriu is a graduate of the One Stop Centre training in Entrepreneurship, Village Community Banking and Youth Building
Brigades (YBB). Before undertaking the training she was running a salon which she has since handed over to her siblings to run. The YBB
training involved skills training in construction and building for 20 days. These courses enabled her to mobilize other young men and
women into a community youth group. The group made up of 32 young men and women is currently making savings contributing an
average of 8,200 Tanzanian shillings (TZsh), equivalent to (5 USD) per month with the aim of buying plots of land to build houses using
the knowledge gained from YBB. So far the group has a total savings of 6,300,000 TZsh (4,000USD). Naema also runs a bakery making
bread, fritters and scones and supplies to the local community. With her income she is able to send her 2 sons to school. Among her
challenges are stringent requirements from the Tanzania Food and Drugs Association (TFDA) related to labeling, premises and demand
One Stop Youth Centre Model
from the community which she cannot meet.
Nema has had an impact on the community. The entrepreneurship training has enabled her to gain confidence to start her own business
initiatives as well as encourage other young people to be self-reliant. For example Naema identified a neighbour’s son who was loitering
in the streets. She encouraged him to go into water vending business since there is a shortage of water in the neighborhood. Starting
UN-Habitat
with 5 containers (each takes 12 litres) the young man has now 50 containers selling at 500 TZsh each, making more that 100% percent
profit on each container. The young man has also employed 3 of his siblings in the business and has diversified and set up a kiosk to sell
airtime, mobile phone accessories and charging phones.
Another example of Naema’s community impact is a local non-governmental organization, Migo Hood Network responsible for youth
environment awareness programmes including cabbage collection and community clean ups. She linked them to the One Stop Center to
learn skills in business proposal writing. They have since won the local tender for cabbage collection in the area. 9
J O S E PH YOAN A M SEN DEKW A
Joseph Yoana Msendekwa, a father of two was a part time carpenter and was running a kiosk before he undertook entrepreneurship
training at the One Stop in 2009. The training enabled him to learn business skills, book keeping, savings, improving client relations,
time keeping and adding value to his products or services. Savings from the kiosk, his construction work and funds borrowed from family
enabled him to purchase 2 motor bikes to start a transportation business (popularly known as Boda Boda). Joseph makes about 16,000
TZsh (10US$) a day from his transport business and has a savings of a about 700.000 TZsh (appx.500US$) which he intends to invest in
agriculture. He has also employed one additional person for the motor bike business. Joesph provides a needed service for the community
in regards to transportation. Before he bought his motor bikes and set up the kiosk the community had to walk about 3 kilometers to
the main road to buy airtime and other essential. If the essentials weren’t available, they even had to take other transportation into the
city centre.
J O H N O DHIAM BO
John Odhiambo was among the first beneficiaries of Altaawon’s (explain this) business training. John used the skills he acquired in the
business training to expand his cereal shop and has now established a maize mill in his neighborhood in the Korogocho slums of Nairobi.
“I am particularly grateful to UN-Habitat and Altaawon for the business training states John. Apart from training me on how to keep
records for my business and customer care, I was also trained on business diversification. This helped to trigger my ambition to upgrade
my business to include milling. My customers can now buy grain and grind flour within the same place, “My income has improved greatly
and I am now employing other young people.”
John’s business now attracts more than 100 clients a week and he has employed two other young people. He is proud that he has been
able to improve the lives of these young employees. He has become a mentor to the many youth trainees at the centre.
One Stop Youth Centre Model
L I NDA ATI EN O
Linda Atieno is a software designer, but she has not always possessed this skill.. Linda used to braid hair at her home but had not
considered this as a business initiative until she enrolled in Altaawon’s business training programme. There, she learned to treat her daily
activities as business and was able to generate more income from hair dressing. (Where is she based?)
UN-Habitat
“IT training is a pre-requisite for business training and this developed my interest in computers eventually I used my savings to further my
computer studies. I pursued a diploma in software designing and am now qualified” says a happy and jovial Linda.
Upon finishing her training, Linda was able to secure employment as a software designer in a private company. She also volunteers to
10 train other youth in entrepreneurship and Information Technology at the Altaawon centre. She is now a model and mentor to other young
women.
“Altaawon developed my interest in computers and I feel obligated to give back to the community through acting as a role model and a
mentor to the many young girls who look up to me to advice and guidance, that is why I am always in Altaawon centre over the weekend,”
states Linda.One Stop Youth Centre Model
UN-Habitat
11
Nairobi One stop Centre, Sanitation block ground
breaking ceremony, Nairobi, Kenya © UN-HabitatG L U- C O L A SEL F - HEL P G ROUP
Edwin and five of his colleagues founded the Glu-Cola Self-Help Group in 2009to address unemployment among the youth and reduce
crime rates in Korogocho. The group embarked on garbage collection as a means of income generation. In late 2009 the group was
looking toward other avenues of increasing their income.
Glu-Cola faced many challenges in its initial programmes. Edwin, the group leader, says that they founded a poultry business, unaware of
the disadvantages and risks of undertaking any business without proper skills. They had seen the high demand for broiler chicken in the
fast food restaurant business and and decided to plunge into the business. Every member contributed Kshs 700 each (US$ 10) to purchase
100 chicks to start the business. They experienced many challenges, because the members were expecting quick returns and were
unwilling to put concerted effort into business. Due to a lack of record keeping skills and poor management, the business collapsed. This
was an eye opener for the group, and members began to seek help from people who could offer them training in business management.
It’s around this time that the group heard about the business training opportunities offered at the Altaawon Centre supported by UN-
One Stop Youth Centre Model
Habitat.
The group immediately enrolled in training in business and Information Technology. Upon completion the group established a computer
service bureau that offers typing, photocopy and scanning services. They started the business in a small room using just one computer but
with savings the group has eventually been able to purchase four computers. With five computers, the group was able to introduce cyber
café services in addition to the other services. The business now attracts more than 60 clients a day and has a monthly turnover of over
UN-Habitat
40,000 Ksh (470 USD). “The training also enhanced our capacity in business management in areas of operation and finance management
and technology among other courses,” states Edwin.
The group is currently in the process of diversifying into home industry, engaging in shampoo, hair conditioner and detergent making.
12Resources: Urban Youth Centre Set Up Guide: Volume 1 http://www.unhabitat.org/pmss/listItemDetails.aspx?publicationID=3293 Information Work and Youth, Getting Started Guidelines Volume 2 http://www.unhabitat.org/pmss/listItemDetails.aspx?publicationID=3294 Community Mapping Guide: A Youth Community Mapping Toolkit Mapping Guide for East Africa. Volume 3 http://www.unhabitat.org/pmss/listItemDetails.aspx?publicationID=3295 Entrepreneurship programming for Urban Youth Centres, Volume 4 http://www.unhabitat.org/pmss/listItemDetails.aspx?publicationID=3296 Programme Planning and Evaluation in Urban Youth Centres, Volume 5 http://www.unhabitat.org/pmss/listItemDetails.aspx?publicationID=3297 Ideas to Action, Best practices in Youth Led development http://www.unhabitat.org/pmss/listItemDetails.aspx?publicationID=3023 Mapping Urban Youth Led Development http://www.unhabitat.org/pmss/listItemDetails.aspx?publicationID=3024 The UN-Habitat Urban Youth Fund http://www.unhabitat.org/pmss/listItemDetails.aspx?publicationID=3094 Links to Youth Centers Nairobi: cityyouthcenter.net/Nairobi Kampala: http://www.cityyouthcentre.net/kampala/index Kigali: http://ubumenyi.com/2012/01/nyarugenge-kimisagara-youth-employment-and-productive-center Dar es Salaam: http://www.cityyouthcentre.net/daressalaam/index
Photos © UN-Habitat
One Stop Youth Centre, Uganda
One Stop Youth Centre, Kenya One Stop Youth Centre, Uganda One Stop Youth Centre, Rwanda© Emmanuel Bigenimana
For more information contact
Youth Unit
Urban Economy Branch
United Nations Human Settlements Programme
P.O. Box 30030, Nairobi, Kenya
E-mail: Youthunit@unhabitat.org
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