Community Report Q1 2021 - Elexicon Energy
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Community Report
Q 1 2021
Photo credit: Municipality of Clarington
CLARINGTON : COMMU N I T Y R EPO RT
Q1 2021
More than 16,000 homes and businesses in the Municipality of Clarington depend on a steady supply
System Reliability of electricity to power their lives. Elexicon Energy takes service reliability very seriously, and continues
to monitor and mitigate any trends to ensure system reliability.
The average number of hours that power to The average number of times that power to
a customer was interrupted in Q1 2021 was a customer was interrupted in Q1 2021 was
0.00 compared to 0.06 in Q1 2020. 0.00 compared to 0.18 in Q1 2020.
TOP THREE REASONS FOR TOP THREE REASONS FOR
OUTAGE DU RATIO N I N Q 1 2021: OUTA G E S I N Q1 2 0 2 1 :
1. Loss of supply: 1. Scheduled outage:
251 hrs compared to 6 outages compared to 2
Zero hrs in Q1 2020 outages in Q1 2020
2. Scheduled outage: 2. Defective equipment:
25 hrs compared to 3 outages compared to
328 hrs in Q1 2020 12 outages in Q1 2020
3. Defective equipment: 3. Loss of supply:
22 hrs compared to 1 outage compared to
405 hrs in Q1 2020 Zero outages in Q1 2020
TOTA L O U TAG E D U R ATI O N TOTA L N U M B E R
I N CUSTO MER HO U RS: O F O U TA G E S :
318 hrs in Q1 2021 12 in Q1 2021
905 hrs in Q1 2020 20 in Q1 2020
2 Our power is response-ability
CLARIN GTON : COMMU N I T Y R EPOR T
Q1 2 0 2 1
Corporate Social Responsibility
CO R P O R ATE G I V I N G PRO G R A M U PDATE : R EC E NT S P O N SO R S H I PS :
• 2020 Budget: $32,968 • Central Lake Ontario Conservation Authority
• Amount spent to date: $27,145 • Grandview Kids Foundation
• Visual Arts Centre of Clarington
“The Bowmanville Conservation Group and their partners are so grateful for the recent contribution from Elexicon Energy's
Corporate Giving Program to install a state-of-the-art remote fish counter to monitor annual spring and fall fish spawning activities.
This technology, and the data collected, will be accessible to the general public and further support management actions for the
Bowmanville Fishway to help us sustain a vibrant fish community in the Bowmanville Soper Creek watershed.”
– Patricia Lowe, Director, Community Engagement
Central Lake Ontario Conservation Authority
“The Visual Arts Centre of Clarington, like many other organizations, faced closure during the COVID-19 pandemic. With the
generosity of Elexicon, we were able to take this time away from our regular programming and accomplish some much-needed
upgrades to our main gallery and studios. Once it is safe to welcome visitors to the gallery, we can proudly show off our new
walls, upgraded energy-efficient grid lighting in the main galleries and improved lighting in our painting studios.”
– Dionne Powlennzuk, Executive Director
Visual Arts Centre of Clarington
Operations
• Completed: Eleven pole replacements throughout the
municipality.
• Underway: Elexicon Energy has contracted Asplundh
Canada ULC to perform tree trimming in areas
throughout Bowmanville. The proactive work and
preventative maintenance helps ensure public safety
and the reliable operation of our distribution system
during major weather events. The work started on
March 1st and should be wrapped up by May 31st,
2021.
3 Our power is response-ability
CLARIN GTON : COMMUN I T Y R EPO R T
Q1 2021
Communications
• 2020 Annual Report: The Communications, Marketing and Public
Affairs team started work on the Corporation’s 2020 Annual Report.
The team is looking forward to unveiling the digital report at the end
of June, which will highlight the many accomplishments Elexicon
Energy and affiliate company Elexicon Group achieved last year.
• Fraud prevention: Scammers continue to target hydro consumers
during the pandemic, posing as utility representatives, threatening
disconnection and offering rebates. Elexicon Energy is issuing
regular reminders to customers to look out for scams and steps to
take if they suspect they are being contacted by a scammer.
4 Our power is response-ability
CLARIN GTON : COMMU N I T Y R EPOR T
Q1 2 0 2 1
Industry News
• On February 8th, Elexicon Energy’s President and CEO Lesley Gallinger announced she would be
leaving in May to become the President and CEO of Ontario’s Independent Electricity System Operator.
• Elexicon Energy was awarded with two Innovation Leadership Awards from the Canadian Electricity
Association Centre of Excellence for its Smart Community Microgrid. The project is helping modernize
electricity distribution grids, and is demonstrating innovation in cutting-edge technologies that make
distribution systems run better and gives customers more choice and control over their power use.
• Elexicon Energy’s Vice President of Technology & Innovation was part of an exclusive panel discussion
in the Electricity Distributors Association’s (EDA) quarterly magazine, The Distributor. The three-
member panel discussed the state of LDC regulation in Ontario and opportunities for customer-
benefiting improvements.
• On February 23rd, electricity rate relief ended and
residential and small business customers resumed
paying Time-of-Use (TOU) and Tiered pricing under
the Regulated Price Plan at prices that were set by the
Ontario Energy Board on December 15.
• As outlined by the Ontario Energy Board, electricity
distributors are prohibited from disconnecting
residential customers for non-payment from
November 15 to April 30, but can continue to
charge late payment fees on past due amounts
during this period. Elexicon Energy continues
to encourage customers to contact us to learn
about extended bill payment options and
financial assistance programs.
• The 2021 Provincial Budget announced the
government is investing in a new $2.8 billion
fund to facilitate broadband expansion across
the province. This brings the total investment by
the Province to approximately $4 billion over six
years beginning in 2019-2020 to ensure that every
region has access to reliable service by 2025.
This investment comes after the recently tabled Bill 257,
Supporting Broadband and Infrastructure Expansion Act,
2021 with implications for the electricity distribution sector.
• The government is investing $56.4 million over the next four years to create the new Ontario Vehicle
Innovation Network (OVIN). This will help accelerate the development of the next-generation electric,
connected and autonomous vehicle and mobility technologies that contribute to a lower environmental
and carbon footprint.
5 Our power is response-ability
CLARIN GTON : COMMUN I T Y R EPO R T
Q1 2021
Customer Service
• In early January, Elexicon Energy commenced a Customer Satisfaction telephone survey. The Ontario
Energy Board requires all electric utilities to survey their customers every two years. UtilityPULSE, an
independent survey company, conducted the survey on Elexicon’s behalf and results will be available by Q2
2021.
• Customers received their new-look bill statement (shown below) in mid-January. The redesigned bill is
clean, simple and straightforward to better explain the cost of supplying power and how much electricity
was used within the billing period. An interactive bill is available at elexiconenergy.com.
• The merging of legacy Veridian Connections and Whitby Hydro databases into one Customer Information
System was completed in early February.
• Elexicon Energy continues to accept applications for the COVID-19
Energy Assistance Program (CEAP) and COVID-19 Energy Assistance
Program for Small Business (CEAP-SB). The programs provide a one
time, on-bill credit to eligible customers to help them catch up on their
energy bills and resume regular payments.
• Eligible residential and small business customers paying Time-of-Use
electricity prices can switch to Tiered prices at any time.
Contact
Have a question or require more information, email communications@elexiconenergy.com.
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