CLINGING TO THE PAST OCTOBER 2017 - Presented by: Brian Prentice - Oliver Wyman

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CLINGING TO THE PAST OCTOBER 2017 - Presented by: Brian Prentice - Oliver Wyman
CLINGING TO THE PAST

OCTOBER 2017

Presented by: Brian Prentice

AVIATION, AEROSPACE & DEFENSE
© Oliver Wyman
Oliver Wyman’s Aviation, Aerospace & Defense practice is the largest
                                     and most capable consulting team dedicated to the industry

                           OUR EXPERIENCE                          OUR CLIENTS                            OUR APPROACH

                           • 241 professionals across Europe       We have worked with more than ¾        Data-driven: unbiased benchmarking
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                             capabilities allow the practice to    • All major US airlines                Innovative: ideas that are
                             deliver data-driven solutions and                                            forward-thinking
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                             provide strategic, operational, and     independent parts manufacturers in   Actionable: results-oriented
                             organizational advice
                                                                     the Americas, Europe, and Asia       recommendations
                                                                   • Dominant aerospace and               Collaborative: an emphasis on
                                                                     defense firms                        working with our clients, alongside
                                                                                                          executives, management, and
                                                                                                          support teams

© Oliver Wyman
          © Oliver Wyman                                                                                                                        1
1   ​Taking Care of Business
In recent years the airline industry has achieved record profits, with Asia Pacific, China and India (Asia Pacific) operators
returning to sustained profitability.

​Global Commercial Air Transport Industry Net Profit
 ​by Year

Billions of
US $                                                                                                           Asia    Rest of World
$30

 $20

                                                                                                 Peak
 $10

  $0

-$10

-$20

-$30
                 2007                  2008   2009     2010   2011   2012   2013      2014       2015       2016E      2017F           Co

 Commercial aviation remains a fiercely competitive global market
© Oliver Wyman          Source: IATA                                                                                              3
Three years of low oil prices have driven record industry profits and allowed operators to invest heavily in the passenger
experience

​Crude Oil and Jet Fuel Spot Prices per Gallon
 ​by Year

US $                                                                                                                               Brent Crude      WTI Crude      Jet Fuel   Cone of Uncertainty
$4.0

$3.5

$3.0

$2.5

                                 New gen narrowbody aircraft are
$2.0                             more profitable than current gen

$1.5
                        New gen widebody aircraft are
                        more profitable than current gen

$1.0

$0.5

$0.0
    2010         2011             2012              2013             2014             2015      2016   2017   2018   2019   2020      2021       2022       2023     2024     2025        2026

 Operators have also adopted new, more expensive labor contracts, which may be a possible source of turbulence in the near future
 amid a changing economic landscape as the oil market begins to recover
© Oliver Wyman          Source: U.S. Energy Information Administration, Oliver Wyman Analysis                                                                                                  4
Nearly half of aircraft operator respondents in our MRO Survey are delaying retirements and nearly one third of
respondents are reactivating aircraft they have pulled from long term storage

​Q: Are you delaying aircraft retirements?*                                                                                 ​Q: Have you pulled an aircraft out of storage and pressed it into service within the past 12
                                                                                                                             months? If so, why?*

                                                                                                                                     71%

            53%

                                                                                                         30%
                                                                                                                                                                                                           23%
                                                                          13%
                                          3%                                                                                                                 3%                     3%

                 No               Yes, due to lack of             Yes, due to improved             Yes, due to temporary               No              Yes, due to lack of   Yes, due to improved    Yes, due to temporary
                                  availability of new              economics of older              capacity opportunities                              availability of new    economics of older     capacity opportunities
                                        aircraft                  aircraft vs acquiring                                                                      aircraft        aircraft vs acquiring
                                                                       new aircraft                                                                                               new aircraft

© Oliver Wyman        Source: Oliver Wyman 2017 MRO Survey | *Responses filtered to aircraft operators                                                                                                                        5
Over the past year, status changes to 3,792 aircraft have lead the global in-service fleet to experience a net growth of 828
aircraft, representing a 3.4% annual growth rate

​Year Over Year Changes to the Global Commercial Air Transport In-Service Fleet                                               2017 Global Commercial Air Transport MRO Market Forecast
 by Transaction Type                                                                                                          by MRO Segment

                                                                   3.4%

                                                                                                                                                                $17.7B
                                                                                                                                                       Airframe & Modifications
                                                                                  2,310
                                             (1,482)                            Aircraft Additions

                                             Aircraft Removals                                          25,368                                                                           $29.6B
                                                                                                      2017 In-Service Fleet                                                                 Engine

        24,540
      2016 In-Service Fleet
                                        Storage for conversion
                                            into a freighter
                                                                                Transferred to a
                                                                              commercial operator
                                                                                                                                               $12.1B
                                                                                                                                                  Component
                                                   (5)                                 3

                                           Transferred to a                   Completed freighter
                                       non-commercial operator                   conversion                                                     $12.8B
                                                (42)                                 30                                                                  Line

                                        Involved in an accident             Unknown prior exclusion
                                                  (34)                                6

                                             Formally retired               Removed from storage
                                                 (198)                             630

                                             Sent to storage                 New aircraft delivery
                                                (1,180)                             1,641

 Translating the changing fleet dynamics into MRO, the 2017 market is forecast to be $72.1B, with engine MRO continuing to be the
 driver of growth
© Oliver Wyman                Source: Flightglobal, Oliver Wyman Analysis                                                                                                                            6
While the fleet continues to grow, and the industry is recording near historic net profits, uncertainties surrounding
economic growth, interest rates, and oil could disrupt and hinder growth

​Global Commercial Air Transport Fleet Forecast                                                                         ​Global Commercial Air Transport MRO Market Forecast
 ​by Year                                                                                                                ​by Year
                                                                               Historical Fleet        Forecast Fleet                                                                    Historical MRO         Forecast MRO
Number of                                                                                                               Billions of
Aircraft                          Likely Case Alternate Scenarios                 Best/Worst Case Alternate Scenarios   US $                           Likely Case Alternate Scenarios     Best/Worst Case Alternate Scenarios
41,000                                                                                                                  $130
                                                                                                                        130

39,000
                                                                                                                        $120
                                                                                                                        120

37,000
                                                                                                                        $110
                                                                                                                        110
35,000

                                                                                                                        $100
                                                                                                                        100
33,000

31,000                                                                                                                   $90
                                                                                                                         90

29,000
                                                                                                                         $80
                                                                                                                         80

27,000
                                                                                                                         $70
                                                                                                                         70
25,000

                                                                                                                         $60
                                                                                                                         60
23,000

21,000                                                                                                                   50
                                                                                                                         $50
      2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027                                  2011 2012
                                                                                                                           2011   2012 2013
                                                                                                                                        2013 2014
                                                                                                                                              2014 2015
                                                                                                                                                    2015 2016
                                                                                                                                                          2016 2017
                                                                                                                                                                2017 2018
                                                                                                                                                                      2018 2019
                                                                                                                                                                            2019 2020
                                                                                                                                                                                 2020 2021
                                                                                                                                                                                      2021 2022
                                                                                                                                                                                           2022 2023
                                                                                                                                                                                                2023 2024
                                                                                                                                                                                                     2024 2025 2026 2027

 The commercial air transport fleet is forecast to increase by 10,133 aircraft over the next 10 years driving the $72.1B commercial air
 transport MRO market to go grow at an average annual rate of 3.7% per year, topping out at $103.8B in 2027
© Oliver Wyman    Source: Oliver Wyman Global Commercial Air Transport Fleet & MRO Market Forecasts                                                                                                                         7
The global fleet is forecast at an annual growth rate of 3.4%, while the MRO market is forecast to grow at an annual rate
of 3.7%

​Global Commercial Air Transport Fleet Forecast                                                                            ​Global Commercial Air Transport MRO Forecast
 ​by Aircraft Class                                                                                                         ​by MRO Segment

Number of                                                                                                                  Billions of
Aircraft                                   Narrowbody                 Widebody                Regional Jet     Turboprop   US $                            Airframe & Mods       Engine     Component             Line
40,000                                                                                                                     $110

                                                                             3.0%                                                                                             5.2%
                                                                                                                           $100
35,000
                                                                                                              3.4%                                                            3.5%                       3.7%
                                                                             -3.5%                                          $90
                                   3.8%                                                                      -2.0%                                2.3%                                                   3.5%
30,000                                                                       -2.8%
                                                                                                                            $80
                                  -0.4%                                                                                                           3.5%
                                                                                                             -1.9%                                                            4.0%
                                                                             3.5%
25,000                            -1.1%                                                                                     $70
                                                                                                              4.0%                                                                                       3.8%

                                   4.6%                                                                                     $60                   3.5%
20,000                                                                       4.5%                                                                                             6.9%
                                                                                                                            $50                                                                          4.9%
                                                                                                              4.9%
                                                                                                                                                  3.0%
                                   5.3%
15,000                                                                                                                      $40

                                                                                                                            $30
10,000

                                                                                                                            $20
                                                                                                                                                                              4.0%                       1.4%
 5,000                                                                                                                                            -1.0%
                                                                                                                            $10

      0                                                                                                                      $0
                 2017            ’17–’22                2022                ’22–’27              2027        ’17–’27                     2017    ’17–’22       2022          ’22–’27      2027          ’17–’27
                                  CAGR                                       CAGR                             CAGR                                CAGR                        CAGR                       CAGR

 Next gen narrowbody aircraft will dominate the global fleet growth, while expensive engine shop visits will drive the growth in the MRO
 market.
© Oliver Wyman          Source: Oliver Wyman Global Commercial Air Transport Fleet Forecast                                                                                                                         8
Asia Pacific is forecast to experience the fastest growth in the world at an average annual rate of 6.5%, reaching a fleet
size of nearly 14,000 aircraft by 2027

​Asia Pacific Commercial Air Transport Fleet Forecast                                                                      ​Asia Pacific Commercial Air Transport MRO Forecast
 ​by Aircraft Class                                                                                                         ​by MRO Segment

Number of                                                                                                                  Billions of
Aircraft                                   Narrowbody                 Widebody                Regional Jet     Turboprop   US $                             Airframe & Mods         Engine     Component             Line
16,000                                                                                                                     $50

14,000
                                                                             5.3%
                                                                                                                           $40
                                                                             -0.9%                                                                                               7.6%
12,000                                                                                                        6.5%
                                                                             4.3%                                                                                                5.6%
                                                                                                              1.7%                                                                                          6.9%
10,000                             7.8%                                      4.0%                             6.4%         $30                                                                              6.2%
                                   4.4%                                                                                                                                          6.8%
                                                                                                              4.4%                                6.1%
 8,000                             8.6%                                                                                                           6.8%
                                                                             6.4%                                                                                                                           7.9%
                                   4.7%
                                                                                                                                                                                 9.0%
                                                                                                              7.8%         $20
 6,000                                                                                                                                            8.9%                                                      7.9%
                                   9.2%                                                                                                           6.8%

 4,000
                                                                                                                           $10

 2,000                                                                                                                                                                           6.8%                       4.3%
                                                                                                                                                  1.7%

      0                                                                                                                     $0
                 2017            ’17–’22                2022                ’22–’27              2027        ’17–’27                     2017    ’17–’22        2022          ’22–’27        2027          ’17–’27
                                  CAGR                                       CAGR                             CAGR                                CAGR                         CAGR                         CAGR

 Engines will be the main driver of growth in Asia Pacific with the overall MRO demand increasing from $21B in 2017 to over $41B by
 2027, a 6.9% annual growth rate
© Oliver Wyman          Source: Oliver Wyman Global Commercial Air Transport Fleet Forecast                                                                                                                            9
2   ​Aircraft Technician Shortage
The Oliver Wyman 2017 MRO Survey found that 84% of respondents across the globe are experiencing labor challenges

Percent of organizations using stop-gap strategies
to temporarily address labor challenges:

                                                         ​Q: What stop-gap strategies is your organization
                                                          ​using to temporarily address labor challenges?*

                                                         Overtime / internal productivity
                                                               and efficiency strategies                                    74%
                                                             Internal training to expand
                                                                         worker skill sets                                 71%
                   84%                                         Certification programs to
                                                               expand worker skill sets                         29%
                                                                   External training to
                                                               expand worker skill sets                       24%
                                                                            Outsourcing                       24%
                                                                  Hiring foreign workers                16%
                                                                             Job sharing              13%
                                                                                   Other          8%

 Over the long term, reliance on large amounts of overtime is costly, can reduce overall productivity, and unsustainable
© Oliver Wyman    Source: Oliver Wyman 2017 MRO Survey                                                                            11
In the US, the commercial MRO workforce is comprised of approximately 86,000 maintenance technicians with a
median age of 51, nearly 9 years older than the median age of the US labor force

​US Commercial MRO Maintenance Technician Workforce
 ​by Age

Number of
People                                                      Median Age of US Labor Force                 Median Age of US Commercial MRO Maintenance Technician Workforce        US Commercial MRO Maintenance Technician Workforce
6,000

5,000

4,000

3,000

2,000

1,000

     0
         15      18     21         24        27        30         33        36         39        42      45      48      51      54      57      60       63      66        69   72     75      78      81      84      87      90

 Where data is not as readily available, European airlines and MRO’s are reporting similar challenges while Asia Pacific is facing a
 different challenge with respect to Technicians
© Oliver Wyman        Source: A4A Members, Other US Airlines, US MROs, BLS, FAA, Oliver Wyman Analysis                                                                                                                          12
In Asia Pacific, assuming the numbers of technicians are correct for today’s fleet and given the explosive growth in MRO
demand and the time it takes for a mechanic to become proficient, investment in technicians is required

​Asia Pacific Commercial Air Transport Fleet Forecast                                                              ​Asia Pacific Commercial Air Transport MRO Forecast
 ​by Aircraft Class                                                                                                 ​by MRO Segment

Number of                                                                                                          Billions of
Aircraft                                                                                                           US $
16,000                                                                                                             $50

                                                                                                            88%                                                       Time to become proficient?
14,000
                                                                                                                   $45                                                                               94%
                                                                                                                   $40
12,000
                                                                                                                   $35

10,000
                                                                                                                   $30

 8,000                                                                                                             $25

                                                                                                                   $20
 6,000

                                                                                                                   $15
 4,000
                                                                                                                   $10

 2,000
                                                                                                                    $5

      0                                                                                                             $0
            2017   2018      2019       2020        2021       2022        2023        2024   2025   2026   2027           2017   2018   2019   2020   2021    2022      2023   2024   2025   2026   2027

 There is reason to think that Asia Pacific may need substantially more technicians soon to prepare for fleet growth
© Oliver Wyman       Source: Oliver Wyman Global Commercial Air Transport Fleet Forecast                                                                                                                13
One way to mitigate the impact of the tight labor market is to modernize training for new and existing technicians by using
cutting-edge technology to deliver content that is personalized, relevant, and easier to retain

                                                               • They do not offer a personalized learning experience for employees to directly
                 Personalized L&D resources are                  apply to their specific roles
                 ineffective at building long-term             • The content is not easily digestible
                 knowledge                                     • Employees are expected to know more than ever before, but have less time to
                                                                 spend on L&D

                                                               • By 2025, millennials will make up 75% of the workforce
                 Millennials (and their learning styles) are   • Millennials prefer non-traditional learning methods
                 taking over                                   • Millennials absorb information more effectively when they are presented in shorter
                                                                 bursts and delivered digitally

                                                               • Developing innovative, effective material for employees requires a lot of time,
                                                                 money, and internal resources
                                                               • A majority of organizations indicate their biggest challenge for L&D is ensuring
                 Employers are struggling to develop             that what is taught is actually utilized on the job
                 relevant L&D content                          • The fastest-growing segment in HR tech spending is now the adoption of new
                                                                 employee learning systems
                                                               • At most companies, the learning management system (LMS) is among the oldest
                                                                 and most challenging to use

 Training should be personalized, proficiency-based, and custom-tailored to employee needs to allow for technicians to focus on
 individual maintenance units rather than general knowledge that is irrelevant to job duties
© Oliver Wyman                                                                                                                                        14
3   ​Moore Changes Required
The maintenance technician shortage will make performing maintenance at the right time, and as efficiently as possible
more important than ever

​Q: Which of the following game changing technologies for the shop / hangar floor are you planning on implementing within the next 3 years?

   Drone / Robot Supported Maintenance                     Paperless Shops / Hangars   Predictive Maintenance       Smart Sensors (SansEC Sensing)   Virtual Maintenance Training

                 18%                                               82%                        77%                               9%                             32%

 More than three quarters of MRO Survey respondents plan on implementing paperless shops/hangars and predictive maintenance
 over the next three years – technologies aimed at increasing technician efficiency and productivity and maximizing aircraft availability
© Oliver Wyman      Source: Oliver Wyman 2017 MRO Survey                                                                                                                            16
While respondents express interest in predictive maintenance, big data, and advanced analytics, there is limited evidence
so far as to the benefits, largely due to the industry being plagued with major inefficiencies and a lack of innovation when it
comes to information technology
​Q: Select the top three (3) problems facing your IT systems today:

                                                                                                                                                          2016 MRO Survey     2017 MRO Survey

                                                                                                                                  62%

                 54%

                                                                        46%

                                                                                                35%            35%
                                            31%

                                                                                                                                                   23%

                                                                                                                                                                 0%                0%
          Lack of            Data Quality / Integrity            Flexibility                 Cost     Training / User   Constrained by Old   Regulatory     Other            There Are
        Functionality                                                                                    Adoption          Technology        Compliance                     No Problems

 Aircraft designed in 2017 are being maintained by systems designed decades ago and it’s starting to show
© Oliver Wyman          Source: Oliver Wyman 2016 MRO Survey, Oliver Wyman 2017 MRO Survey                                                                                                17
Today, the rate of technological change is accelerating so fast that it has risen above the average rate at which our
industry can adapt to change, preventing us from fully benefiting from all of the new technology that is coming along

Adaptability to Technological Change                                          ​Q: Indicate which new technologies your company is planning to deploy in the next three
Astro Teller Illustrative Graphic                                              (3) years?

Rate of
Change

                                                                               RFID                                                                                                     68%

                                                                               Wearable and/or
                                                                                                                                                                                        68%
                                                                We are here    Handheld Devices

 Industry’s ability to adapt                                                   Barcoding                                                                  40%
 to change

                                                                               Composite Repair
                                                                                                                                                   36%
 Technological
 Change
                                                                               Capabilities

                                                         Time                 28% New Repair Technology | 24% Additive Manufacturing | 20% Artificial Intelligence (Machine Learning)
                                                                              20% Robotics | 12% Drone-Supported Maintenance

 This is evident by the fact that the new technologies planning on being deployed over the next 3 years are RFID and wearable and/or
 handheld devices such as tablets – technologies other industries adapted to several years ago
© Oliver Wyman         Source: Oliver Wyman 2017 MRO Survey                                                                                                                               18
Most have recognized that they are behind the technology curve and plan to make significant changes to their IT systems
over the next few years

​Q: Indicate which IT systems have a migration or major upgrade planned within the next three (3) years?

                                                                                                                                                                      2016 MRO Survey   2017 MRO Survey

                 68%

                                                                      55%
                                          50%                                                                                          50%                                   50%

                                                                                               41%

                                                                                                                   23%                                                                      23%
                                                                                                                                                          18%

        Engineering                Planning                  Supply Chain             Heavy Maintenance   Line Maintenance   Engine / Component   Human Resource   Technical Services   Finance
                                                                                                                              Shop Maintenance      Management

 An ever aging IT infrastructure, competing for limited resources, needs to be given higher priority because not only is the fleet getting
 larger, it is becoming more technologically advanced - fast
© Oliver Wyman        Source: Oliver Wyman 2016 MRO Survey, Oliver Wyman 2017 MRO Survey                                                                                                            19
4   ​The Lean, Digitally Mean Airline Fleet of the
     Future Takes Shape
As the in-service fleet grows to over 35,000 by 2027, the rapid deployment of aircraft incorporating next generation
technology will be the primary agent of change

​Global Commercial Air Transport Delivery Forecast                                                                ​Global Commercial Air Transport Fleet Forecast
 ​by Aircraft Vintage                                                                                              ​by Aircraft Vintage

Number of                                                                                                         Number of
Aircraft                              1970’s              1980’s               1990’s        2000’s      2010’s   Aircraft                         1970’s          1980’s       1990’s       2000’s          2010’s
 2,500                                                                                                            40,000

                                                                                                                  35,000

 2,000
                                                                                                                  30,000

                                                                                                                  25,000
 1,500

                                                                                                                  20,000

 1,000
                                                                                                                  15,000

                                                                                                                  10,000
   500

                                                                                                                   5,000

      0                                                                                                               0
            2017   2018        2019        2020         2021         2022         2023    2024    2025   2026                 2017   2018   2019    2020    2021      2022   2023    2024   2025      2026   2027

 Dealing with the technological shift in the fleet will be an enormous challenge as the new fleets will bring new complexity to the market
 and further change the skill requirements of the workforce maintaining the fleet
© Oliver Wyman      Source: Oliver Wyman Global Commercial Air Transport Fleet Forecast                                                                                                                         21
The Asia Pacific in-service fleet will grow from over 7,300 to nearly 14,000 by 2027, as the rapid deployment of aircraft
incorporating next generation technology will be the primary agent of change in the region.

​Asia Pacific Commercial Air Transport Delivery Forecast                                                             ​Asia Pacific Commercial Air Transport Fleet Forecast
 ​by Aircraft Vintage                                                                                                 ​by Aircraft Vintage

Number of                                                                                                            Number of
Aircraft                            1970’s               1980’s               1990’s            2000’s      2010’s   Aircraft                         1970’s          1980’s       1990’s       2000’s          2010’s
1,000                                                                                                                16,000

  900
                                                                                                                     14,000

  800
                                                                                                                     12,000
  700

                                                                                                                     10,000
  600

  500                                                                                                                 8,000

  400
                                                                                                                      6,000

  300
                                                                                                                      4,000
  200

                                                                                                                      2,000
  100

     0                                                                                                                   0
           2017   2018      2019         2020         2021         2022         2023     2024        2025   2026                 2017   2018   2019    2020    2021      2022   2023    2024   2025      2026   2027

 In 2017 only 7% of Asia Pacific’s fleet is composed of next generation aircraft. By 2026, the number of next generation aircraft in the
 region is forecast to outnumber the current generation fleet.
© Oliver Wyman     Source: Oliver Wyman Global Commercial Air Transport Fleet Forecast                                                                                                                             22
And, even though many have altered fleet plans to take advantage of current market conditions, the number of aircraft
removed from the fleet is expected to reach historic levels over the next 10 years

​Global Commercial Air Transport Retirement Forecast                                                                 ​Q: What tools do you use to manage the end-of-life?
 ​by Aircraft Vintage
Number of
Aircraft                            1970’s               1980’s               1990’s            2000’s      2010’s
1,200

1,000
                                                                                                                      Microsoft Excel                                             68%

  800
                                                                                                                      Cost Analysis                                         60%
  600

                                                                                                                      Market Supply
                                                                                                                                                             33%
  400                                                                                                                 Analysis

  200                                                                                                                 Simulation-based
                                                                                                                                                          30%
                                                                                                                      Models
     0
           2017   2018      2019         2020         2021         2022         2023     2024        2025   2026

 Approximately 40% of the in-service fleet is forecast to                                                            End of life planning needs to move into the digital age
 retire by 2027                                                                                                      to account of the complexity of aircraft with different
                                                                                                                     retirement requirements
© Oliver Wyman     Source: Oliver Wyman Global Commercial Air Transport Fleet Forecast                                                                                                  23
It’s time to break free of antiquated thinking,
processes, and systems holding us back from
fully benefiting from new technologies.

█ The industry has passed the peak of this
  current financial cycle.

█ The aging of the mechanic workforce and rash
  of anticipated retirements could not come at a
  worse time for the industry.

█ An ever aging IT infrastructure, competing for
  increasingly limited resources, needs to be
  given higher priority.

█ The sheer number of retirements over the next
  10 years will strain the processes and methods
  currently use to manage the end an aircraft’s
  useful life. End of life planning needs to
  move into the digital age.
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