City Manager Report From the City Manager - City of Steamboat Springs
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City Manager
Report January 7, 2020
From the City Manager casually asked if the invoice had been paid yet.
Upon finding out it had, he urged us to void the
YVEA Franchise Agreement check and re-issue an ACH to his bank account.
The negotiation process has been lengthier than Dina found this request suspicious and was able
expected due to the changed landscape of to identify and stop this fraudulent attempt.
franchise agreements over the past 20 years and
the number of issues identified that required From the Departments
several meetings to negotiate. Staff will be Fire
bringing an ordinance to Council extending the November 2019 Fire Monthly Summary
agreement another 30-45 days to allow time to Notable Events:
complete negotiations. • Steamboat Springs Fire Rescue (SSFR)
responded to 173 calls for service in
CML Legislative Workshop November 2019 which is a 4.8% increase over
The annual CML Legislative Workshop is November 2018 and a 38.15% increase since
scheduled for February 13, 2020 at the History 2014.
Colorado Center in Denver. Also, the CML Annual • Year to date, SSFR has responded to 2,247
Conference is scheduled for June 23-26 at the calls for service, a 0.4% increase over 2018
Westin Westminster. Please mark your calendars and a 20.83% increase since 2014 (see
and let Anjelica know if you plan on attending Attachment #1).
either event. • The department responded to a building fire
on RCR 46A. The fire was in a large mechanic
CLEF Punch List shop type of structure which also had an
We are in the final stages of addressing the CLEF accessory dwelling. The building was
punch list in order to close out the project. I approximately 14 miles from the Mountain
would like to thank Kathi Meyer, Alan Lind, Tim Fire Station and occurred when crews were
Corrigan, and Tom Sullivan for doing an excellent on an EMS call. This resulted in delayed and
job managing this project as the Executive reduced initial response as crews were
Committee. They met regularly, attended all required on the transport of the EMS call.
necessary meetings, and made firm and timely Upon arrival, the building was fully involved
decisions in order to keep this project on time and defensive actions were initiated. Since
and under budget. Thank you! the building was rural, there were no fire
hydrants and the need to establish drafting
Kudos operations was required. The fire was under
The City’s Accounts Payable (A/P) Technician, control that evening but crews were required
Dina Stremel, stopped a potential criminal from to respond the next day to extinguish
trying to scam $16,000 from the city. The additional hot spots.
scammer had hacked a supervisor’s e-mail • Department members were given titers and
account and most likely browsed through many needed to receive a booster for
invoices until they identified a Payment Request hepatitis and MMR vaccinations.
for $16K. This person contacted A/P posing as
the business manager of the business and
City Manager’s Report 12/31/2019 For 01/07/2020 Meeting
• Interim Chief Cerasoli attended the initial how firefighters work with other first
phase of implementation of a Routt County responder agencies.
Wildfire Council. Attendees included • Approximately 50 preschoolers came to the
representatives from many government and Mountain Fire Station to learn about fire
private entities and enthusiasm for the safety and see the station and apparatus.
Wildfire Council was high. • On duty and off duty firefighters went
downtown to hand out candy for the
Fire Department Operations and Training: Halloween Stroll.
• The department sent four firefighters to the
annual EMS Conference of Colorado in Fire Prevention
Keystone. This conference provides • Fire Prevention activity for November 2019
information on new trends and research in was down 23% compared to November 2018.
the EMS field, as well as hands on experience. Revenue for the same period was up 180%
• Firefighter Brian Shively taught a Pediatric mostly due to four large alarm and fire
Advanced Life Support course to department sprinkler permits. Year to date prevention
paramedics. activity is down 5% and revenue is up 45%.
• UC Health hosted a one-day Trauma • Five final fire alarm systems and one final fire
Conference which the on-duty shift members sprinkler system inspection were completed
attended, as well as many additional on district properties in November.
members. The conference reflects on
patients that were initially brought to UC Finance
Health, typically via EMS/SSFR and then were • Utility customer rates are effective January 1,
transferred to higher levels of care. 2020 per the 2019 rate study adopted by
• EMS Trainings: Mass Casualty/Triage, Council in December. The modest increases
Pediatric Burns, Crush Injuries. will be reflected on customer bills with the
• Fire Trainings: Command and January billing due on the 15th of February.
Control/Divisions and Group Designations, Staff added a notification on the paper bills
Rope Rescue. issued for January. As a refresher, the utility
fund is a self-sufficient enterprise fund.
Public Education Events: Resulting, the rate study conducted by
• Firefighters taught a First Aid certification Raftelis Financial Consultants, Inc. has set
class to 11 Steamboat Springs Winter Sports rates from 2020-2022. The purpose of the
Club coaches. study is to analyze our anticipated costs of
• A CPR class was taught to the employees of service to operate our water and wastewater
the Bob Adams Airport and 9 employees at utilities and to establish service charges, tap
Steamboat Springs Transit. fees, and wholesale customer rates to ensure
• A basics of CPR and First Aid were taught to the utilities remain fiscally sustainable over
35 kids from Emerald Mountain School. the next three years. The utility department
• 50 local elementary school kids came to the has a summary version of the rates for any
Mountain Fire Station to learn about fire interested customers or the rates can be
safety and take a tour. found in the Municipal Code as adopted on
• 9 local Boy Scouts toured the Mountain Fire December 17, 2019.
Station and earned a merit badge. • Auditors from Eide Bailly were onsite in
• Two on-duty firefighters took an engine to November doing pre-work in preparation for
Holy Name Preschool to talk with 30 kids the 2019 annual audit of the City’s financial
about fire safety. statements.
• A firefighter went to Soda Creek Elementary • Four members of the Finance Department
for the “Hero Project” to talk with kids about attended the annual Colorado Government
City Manager Report 12/31/2019 For 01/07/2020 Meeting
Finance Officers Association annual Free Sunday, historic district sign toppers, and
conference from which they each brought ESGR awards.
back valuable information to share with the • To showcase taking the Steamboat Springs
rest of the group. Transit free bus for evening activities, a full-
• CORE ERP Project update: the Request for page ad was taken in the Winter Dining
Proposal is open and proposals are due back Guide. The piece promotes leaving the driving
on January 15, 2020. Due to the initial to Transit for all your dining experiences and
interest from registered proposers, the night on the town fun (Attachment #2).
project team believes we will receive 8-10
responses. The team has also assembled a Facilities
10-member cross-functional evaluation • Three out of four HVAC replacements are
committee that will receive training and be 100% completed and commissioned. City Hall
ready to review the vendor proposals. will be 100% commissioned in January.
• 2nd annual maintenance was completed on
Transit bus wash equipment. The system was
General Services chosen due to its sustainable features that
Communications include two holding tanks with a reverse
• Website visitation for December (2018 vs osmosis system to recycle and save the water
2019) saw 51,101 vs 68,164 visits (+33%), used to wash city buses.
71,536 vs 90,402 page views (+26%), and • Phase I Howelsen Hill Stables siding
1,405 vs 1,392 searches (-0.9%). Top page replacement is 100% complete. Phase II
visits for the month clicked to the Home Page, (Doors and Windows) and Phase III (Interior
Transit, Howelsen Hill, Ice Complex, and Lift Improvements) will be completed in 2020.
Tickets. • Completed an interior remodel at City Hall.
• For December Facebook followers reached: The remodel combined two copy rooms into
2,537 (City), 2,012 (Parks & Rec), 3,748 one, reorganized office supply area, and
(SSFR), 307 (SST), 1,457 (Howelsen Hill), 673 added an additional office space to help
(Ice Complex) and 1,515 (Haymaker). Posts accommodate the new HR / Risk hire.
with the greatest reach/engagement were • Addressed 17 deficiencies as requested by
Little Toots Tree (6.3K/22%), Yampa CIRSA. Inspections are performed
horseback riders (6.1K/11%), Smokehouse semiannually.
Fire (4K/26%), Howelsen sunset (3.7K/12%),
and new Steamboat Springs Police Officer IT
(1.7K/27%). • Microsoft- Continuing efforts to use new
• The City’s twitter channel saw 19.3K deployment technology to rapidly upgrade
impressions for the month with the top posts workstations to Windows 10. Also upgrading
for Found Dog and Recycling Christmas trees. Windows Servers to latest Server 2019 and
Parks and Recreation enjoyed 3.5K SQL 2019.
impressions with the DYK? Nordic Trails tweet • Upgrade to Hyland Onbase- We have
coming in as the top post. Instagram grew to negotiated a licensing and implementation
1,553 followers with the top interaction seen consulting contract to upgrade our OnBase
from Night Shot From Emerald Mtn. systems to the newest release.
• 19 media releases were issued spanning Implementation is scheduled for February.
topics including sales tax results, structure • Core Network Refresh- We successfully
fires, 1M Steamboat Springs Transit riders, completed the cutover to the new switching
Snowstang, Steamboat Springs Transit hardware and the legacy hardware has been
regional service, recycling trees, Super Ski decommissioned. Kudos to Mark Billerbeck,
Pat O’Connor, and Troy Lawrence who were
City Manager Report 12/31/2019 For 01/07/2020 Meeting
instrumental in making the migration smooth • CityView Infrastructure- Installed several new
and painless. servers to serve as a test platform for
• Howelsen Hill Connectivity- During the installation, testing, and training of CityView
installation of the Core Networking systems, software.
we finished the “last mile” connectivity to • GeoApp Upgrade- Installed hardware to
Howelsen Hill. The Tow House and the support an upgrade to GeoApp.
Concession Stand in Olympian Hall are up and • Video Production for Ice Arena- Merrick Hare
functional on the fiber circuit. assisted Mike Varny in the production of a
• Howelsen Hill wifi- We are preparing to install safety orientation video about bumper cars.
an external wifi access point to point at the
patio adjacent to Olympian Hall. This is a GIS
response to a Parks and Recreation request to • Updated the online Nordic Trail status map.
support a mobile cashiering platform for beer Trail status can now be updated in the field by
sales at Super Sunday events. Howelsen Hill employees using a mobile app.
• ShopKeep mobile cashiering software- We • The Current Projects online map was updated
assisted Parks and Recreation in choosing a to support new project tracking procedures
software platform to support beer sales within the Planning Department.
during Super Sunday events. Finance and • Updated a mobile application which tracks
Procurement assisted with the effort to sign a Inlet inspections for the Stormwater
contract. department.
• AT&T FirstNet- Proof of Concept was • Completed various building permit approvals
successful and both the Police Department and addressing requests.
and Fire Department have agreed to
transition to FirstNet from Verizon beginning Procurement and Contracts
in January 2020. We plan to adjust our Police • Bids & RFPs currently open:
Department MDT connectivity strategy to o Enterprise Resource Planning (ERP)
eliminate cell cards within the devices and System and Implementation RFP; due
only use cell modems in networking January 15th.
equipment installed in the patrol vehicles. o Engineering Services- Downhill Dr. and
This change will contribute to a substantial US 40 Intersection Improvements
savings in telecommunications cost. RFQ; due January 16th .
• Ambulance Barn Network Upgrades- o Regional Solar Planning for Peak
Following an instance of damage to the Power Shaving & Net Metering RFP;
existing network equipment from an due January 17th.
inadvertent water spill, we procured new o Steamboat Springs Redevelopment
networking equipment and installed in a Authority Project Manager RFQ; due
secured, wall-mounted rack. January 21st.
• FBO Network and Media Upgrades- At the
request of Stacie Fain and funded by Public • Bids & RFPs closed:
Works, we designed and implemented o Engineering Services- Walton Creek
improvements at the FBO facility. We Road and US 40 Floodplain and
outfitted their existing conference room and Sidewalk Improvements RFP; received
lobby area with large screen monitors, PCs, four proposals, awarded to Drexel,
and conference phones to enable these areas Barrell & Co. for $61,509.00.
to be used for conferences. We also added a o Soda Creek Water Quality
wifi network to support the conferences and Improvement Project Bid; received
to allow visitors and pilots to use the two bids with Native Excavating, Inc.
Steamboat Guest network. the apparent low.
City Manager Report 12/31/2019 For 01/07/2020 Meetingo Legacy Ranch Haying Bid; one
proposal received, under review.
o Waste Removal and Recycling Services
– Multiple City Facilities; one proposal
received, awarded to Waste
Management.
o Architectural and Engineering Services
– Howelsen Ice Arena Locker
Room/Second Level Expansion RFP;
received five proposals, not going to
award from this solicitation and will
repost.
o Waste Water Treatment Plant –
Ammonia Removal Improvements;
received one bid from Duckels
Construction, Inc.
o Public Works Washout Containment –
Grit Dump (2020 construction);
cancelled and will rebid in 2020.
***
City Manager Report 12/31/2019 For 01/07/2020 MeetingAttachment #1
12 Month Rolling Total Call Volume
2800 2
0
2015 2016 2017 2018 2019
1
2600
4
2491
2400 2462
2200 2266
2149
2204
2000
1973
1800
1600
1400
Nov Jan Mar May Jul Sep Nov Jan Mar May Jul Sep Nov Jan Mar May Jul Sep Nov Jan Mar May Jul Sep Nov Jan Mar May Jul Sep Nov2018 vs
Nov-07 Nov-08 Nov-09 Nov-10 Nov-11 Nov-12 Nov-13 Nov-14 Nov-15 Nov-16 Nov-17 Nov-18 Nov-19 2019
Fire Calls
City 55 38 58 41 38 35 41 35 48 44 68 69 73
District 13 13 16 14 26 24 12 10 6 14 24 11 17
Mutual Aid 0 1 0 1 1 0 1
Total 68 51 74 55 64 59 53 46 54 59 93 80 91 13.8%
EMS Calls
City 33 33 26 37 48 57 54 47 53 62 57 66 58
District 12 25 9 7 6 10 12 10 18 19 15 11 13
Ski Area 2 5 5 3 2 3 3 4 3 6 9
Special Events 1 0 0 0 0 0 0 1
Mutual Aid 2 1 2 3 2 0 1 1 1 1 2 1
Total 45 60 39 51 62 72 68 61 75 86 76 85 82 -3.5%
Billed 32 32 31 39 52 54 49 39 52 67 53 58 59
non-Billed 13 13 8 12 10 18 19 22 23 19 23 27 23
Total Department
Calls 113 111 113 106 126 131 121 107 129 145 169 165 173 4.8%
2nd call 8 15 12 13 23 26 13 19 18 22 20 30 29 -3.3%
3rd call 1 0 0 0 0 5 2 2 2 1 2 1 3 200.0%
4th call 0 0 0 1 0 0 0 0 1 0
YTD 2007 YTD 2008 YTD 2009 YTD 2010 YTD 2011 YTD 2012 YTD 2013 YTD 2014 YTD 2015 YTD 2016 YTD 2017 YTD 2018 YTD 2019
Fire Calls
City 598 690 559 514 493 453 516 493 538 549 608 670 697
District 188 167 220 189 213 195 206 210 228 226 256 246 225
Mutual Aid 1 3 0 1 1 5 6 6 3 5 8 12 8
Total 787 860 779 704 707 653 728 709 769 780 872 928 930 0.2%
EMS Calls
City 667 655 587 593 612 678 600 691 745 801 846 879 893
District 195 171 130 135 104 145 153 129 166 171 164 147 169
Ski Area 129 120 153 105 145 180 178 196 199 215 140 221 209
Special Events 33 27 24 28 24 35 35 44 45 45 42 40 32
Mutual Aid 21 15 11 14 15 21 16 10 17 16 16 22 14
Total 1045 988 905 875 900 1059 982 1070 1172 1248 1208 1309 1317 0.6%
Billed 766 743 727 696 643 768 730 743 859 920 889 903 928
non-Billed 277 225 178 178 196 291 252 327 313 328 319 406 389
Total YTD
Department Calls 1832 1848 1684 1579 1607 1712 1710 1779 1941 2028 2080 2237 2247 0.4%
YTD 2nd call 94 167 266 264 266 323 300 340 397 448 391 497 459 -7.6%
YTD 3rd call 6 32 33 35 44 53 67 60 87 87 83 67 67 0.0%
YTD 4th call 9 11 3 11 13 12 24 24 32 7 3 -57.1%
559 506 571 -100.0%Attachment #2
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