CIBC Mellon Community Report - ENGAGED INVESTED
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
CIBC Mellon Community Report ENGAGED INVESTED CONNECTED
2 // T H E CI B C MELLO N CO MMUNITY REPORT
Who We Are
MORE THAN
$2.1 1,700+
TRILLION EMPLOYEES
assets under administration*
*As at December 31, 2020
A nationwide team with CREDIT RATINGS:
99% MOODY’S: A1*
Long-term credit ratings
*As at November 17, 2020
of employees
working remotely DBRS: AA
during the COVID-19 Long-term credit ratings
pandemic **As at November 19, 2019
Clients, Communities and Colleagues
At CIBC Mellon, we believe in doing well while doing right. Corporate social responsibility (CSR)
helps us deliver better results for our clients, our colleagues and our communities.
CIBC Mellon supports its clients’ goals of doing well by doing right, too, from supporting social
finance investment activities to our Client CSR program.
We support our employees throughout the workday and beyond, with a comprehensive
total rewards package, education support, and recognition of their passion for community
involvement, both during and outside of working hours.
Partnering with local and national nonprofit organizations, we support a broad variety of
causes that matter to our employees. We are involved in our communities, whether by sorting
food bank donations or campaigning for United Way.
Leading with integrity
CIBC Mellon is committed to acting with the highest ethical standards for our company, our colleagues and our clients.
We provide training, education and support programs to help employees understand and adhere to CIBC Mellon’s
policies and procedures:
Cyber Security Our Anti-Money Our Privacy and Business Continuity
Awareness Month Laundering and Anti- Information Management
Terrorist Financing Security Policies Systems Standard
Policy
Allows employees to Requires employees Provide guidance to An early adopter of ISO
immerse themselves to be alert for and employees regarding 22301:2012 for Societal
into the world of report unusual the steps and practices Security and Business
cyber security transactions according necessary to appropriately Continuity Management
through an array of to the requirements secure information under Systems Standard,
interactive exhibits, contained in CIBC Mellon’s control. CIBC Mellon continues to be
contests and articles applicable proceeds an industry leader in business
on best practices. of crime and terrorist continuity. CIBC Mellon’s
financing legislation. robust business continuity
planning allowed a quick and
early transition to remote
work at the beginning of the
COVID-19 pandemic.
EMPLOYEE ENGAGEMENT AT CIBC MELLON
3 // T HE C I B C M E LLO N C OM M U N IT Y R E P ORT
Incorporating ESG
Much is changing for businesses in this era of heightened awareness, advocacy and accountability. At CIBC Mellon,
we recognize environmental, social and governance (ESG) concerns, consider their impact and endeavour to
improve the outlook for our clients, our people and our planet.
E Environmental • Our headquarters at 1 York Street achieved a Gold Leadership in
Energy and Environmental Design (LEED) certification.
Impact
• Electric car charging stations at our Toronto and Mississauga offices.
• Waste diversion and reduction, including cutting paper use in our
Fund Accounting department by 95% and transitioning exclusively to
electronic payment methods for our own business.
S Social
RESPONSIBILITY
• CIBC Mellon has a robust corporate social responsibility program,
directly supporting organizations working for social good including
through donations and an employee volunteering program.
G GOOD
GOVERNANCE
• We are committed to an inclusive, safe and ethical workplace as
demonstrated within our Code of Conduct and our other corporate and
human resources policies. We comply with Canada’s Charter of Rights
and Freedoms and all Canadian laws concerning employment and
individuals’ rights.
Knowledge is Powerful
Socially responsible investing is a growing and prevalent theme, especially as more companies
demonstrate the willingness and ability to sharpen their ethical focus while also turning a profit.
By leveraging the reach and influence of our parent organization, BNY Mellon, our clients have access
to powerful solutions that enable them to track the performance of their portfolios as they relate
to ESG factors and other important sustainability metrics.
As we continue to monitor investors’ rapidly evolving attitudes and explorations of ESG, we see its influence on a
macro level and how it is driving change not only in the way organizations go about their business, but also in the
way it defines itself and thinks about its own role in the world. While this paradigm shift works its way through our
industry, these trends will be the defining challenge not just for the current generation but for generations to come.
To learn more about ESG and how CIBC Mellon helps clients invest in socially responsible ways, check out our
white paper Evolving ESG Evaluations.
Client CSR Committee
CIBC Mellon actively involves our clients in our Corporate Social Responsibility program, organizing events and
fostering relationships between our clients and the charitable organizations that CIBC Mellon partners with.
2020 CIBC Mellon’s Client CSR Committee supported a wide range of initiatives,
including great organizations like:
Tel-Jeunes Bay Street Hoops The Community Food
Foundation Sharing Association
EMPLOYEE ENGAGEMENT AT CIBC MELLON
4 // T H E C I B C MELLO N CO MMUNITY REPORT
Engaging Our Communities Through
COVID-19 and Beyond
CIBC Mellon’s Community Volunteering program focuses on supporting organizations that matter most to our
employees. Through employee input, we support the community in a variety of areas such as children and youth,
health and wellbeing, arts and culture, the environment and many more.
Employees are encouraged to recommend organizations that could be supported with volunteering opportunities,
and to organize volunteering events during work hours.
In response to the COVID-19 pandemic, CIBC Mellon reacted quickly, transforming our Corporate Social Responsibility
(CSR) strategy in order to continue supporting our clients, colleagues and communities.
Finding New Ways to Volunteer
Volunteering in the communities in which we live and work has always been at the core of CIBC Mellon. To enable
employees to socially distance while giving back, we rapidly transformed our community volunteering program. We
connected with community partners, including United Way, to find virtual volunteering opportunities.
Throughout the year, we provided financial support for employees purchasing items for donation such as to food
banks and homeless shelters and/or purchasing materials such as supplies for sewing and donating masks.
Employees across the company rose to the call by:
Getting groceries and supplies for
Calling and checking in on isolated seniors
vulnerable community members
Packing hygiene kits for donation to Running virtual career mentoring
homeless shelters sessions for new immigrants to Canada
Fundraising for medical research
$ Our Ambassador
Grant program
continued, providing
More than chose to give back through donations of up to
300 these and many other $1,500
employees activities in 2020! for organizations where
an employee volunteers
at least 40 hours
Giving Back Meaningfully
annually.
In addition to volunteering, CIBC Mellon made significant donations to a
number of organizations and causes that are important to employees including:
Food Banks Conquer United Way Centre for Addiction Black Legal
Canada COVID-19 and Mental Health Action Centre
Foundation (CAMH)
The majority of CIBC Mellon’s annual donations are employee-directed.
EMPLOYEE ENGAGEMENT AT CIBC MELLON
5 // T HE C I B C M E LLO N C OM M U N IT Y R E P ORT
Championing Social Justice
CIBC Mellon believes strongly in the importance of diversity and inclusion, both at CIBC Mellon and in our
communities, country and world at large. These values are engrained and promoted through our policies and
employee programs that aim to address the needs of our diverse employee population.
In 2020, CIBC Mellon introduced new diversity and inclusion training for both managers and employees, and ran
initiatives including Diversity and Inclusion Week. To promote social justice beyond our organization, CIBC Mellon
provided a 100% match for all employee donations made to organizations working toward racial justice and
combatting anti-Black racism. Based on input from employees, CIBC Mellon made donations to:
Canadian Race Relations Careers Education Jean Augustine Centre
Foundation Empowerment (CEE) for Young Women’s
Centre For Young Black Empowerment
Professionals
Supporting Employees Through Changing Times
The COVID-19 pandemic changed many employees’ work environments overnight. Outside of work, everyone was
adapting to new challenges from “social distancing” to “screen fatigue.” To help employees adapt to new work and
life-related challenges, CIBC Mellon expanded existing programs and implemented new ones including:
COVID-19 Remote Office Set-Up Program A microsite with a broad variety of resources
provided financial support for employees to covering topics including ergonomics, managing
purchase equipment for their home office stress and anxiety, and strategies for working
space from home with children
Increased mental health/psychology benefits Campaigns and challenges to keep employees
coverage amount and expanded list of eligible connected and healthy, such as a company-
practitioners wide fitness activity challenge
Updated benefits offerings to provide Regular pulse surveys to check in on employee
coverage for new expense types related to wellbeing and increase support where required
the pandemic, such as online fitness classes
and apps
Frequent opportunities for two-way Increased hygiene measures and financial
communication with CIBC Mellon executive support for in-office employee
leaders so employees could receive updates
and ask questions
“ Working from home has led to reduced stress and more
time to engage with my family. I’m able to help my kids with
their homework every day and share every meal with them.”
– Fund Operations Manager
EMPLOYEE ENGAGEMENT AT CIBC MELLON
6 // T H E C I B C MELLO N CO MMUNITY REPORT
Transforming the Way We Work
CIBC Mellon’s robust business continuity strategy enabled us to react quickly to the COVID-19 pandemic,
prioritizing employee safety and operational stability. CIBC Mellon made the call to switch to remote work well
before government lockdowns became mandated, and 98 per cent of employees have worked remotely throughout
the pandemic, making offices safer for essential in-office teams.
CIBC Mellon has had a formal work-from-home program since 2017, so teams were experienced and familiar with
remote work, making the transition easier. According to an Employee Experience Survey, employees reported high
levels of engagement, productivity and satisfaction working remotely, often exceeding industry norms and
CIBC Mellon’s 2019 survey results.
Favourable 13% above CIBC Mellon 2019 result
95%
Overall
Sustainable
above industry norm
Engagement 9% (Coronavirus period)
Favourable
“There are no 24% above CIBC Mellon 2019 result
94% substantial obstacles
to doing my job well”
16% above industry norm
Favourable
“My department/ 16% above CIBC Mellon 2019 result
97% team is able to meet
work challenges
10% above industry norm
effectively”
“ Not only do I feel safer and highly appreciate the ability to work
from home during the pandemic, I now much prefer it – for
greater work-life balance, flexibility and autonomy. It also seems
more efficient.” – Anonymous Employee
The changes required to adapt to the COVID-19 pandemic have accelerated CIBC Mellon’s plans to transform the
workplace to improve the employee experience while finding new benefits for CIBC Mellon. CIBC Mellon is exploring
how to take what we learned during the pandemic and transform how we work in the future, including:
• Increasing employee • Enhancing communication • Further expanding our
flexibility for when, where tools and strategies to resilience to prepare for
and how they work maintain and build our the next challenge
culture for a remote-first
environment
EMPLOYEE ENGAGEMENT AT CIBC MELLON
7 // T HE C I B C M E LLO N C OM M U N IT Y R E P ORT
Supporting Our Employees
Total Rewards
CIBC Mellon’s Total Rewards strategy is designed to reward, recognize and motivate employees throughout the
company. Our Total Rewards program is a comprehensive package of non-monetary and monetary rewards that
focuses on employee wellbeing in its entirety.
The Total Rewards strategy includes:
Community and Environment Women’s Initiatives Network Diversity and Inclusion Week
97% ofbelieve
employees
strongly in WIN
CIBC Mellon’s Women’s
Initiatives Network
CIBC Mellon’s Diversity Committee
celebrates the cultural stories and
the goals and objectives of provides professional experiences that make our workforce
CIBC Mellon.* development and mentorship unique by providing diversity-related
opportunities while promoting resources and planning events that
Our CSR program, organizational equality and diversity in the educate and engage our employees.
structure and commitment to workplace.
diversity are major drivers of this We host an annual Diversity and
strong belief. Inclusion Week – an opportunity for
employees to learn and celebrate the
narratives that bind us together.
Learning and Achievement
To celebrate achievements, our CIBC Mellon has many tools and In
employees can recognize each resources to support employee 2020
other on our social corporate growth and development. employees sent
recognition platform. These
• eLearning – more than 2,000 MORE THAN
success stories are viewed on
our company-wide newsfeed. In courses available 6,700
addition to social recognition, • Mentorship Program recognition
there are also a number of • Job Shadow Program moments.
award programs through which • Leadership Development
employees can earn points to Program
redeem for rewards, such as • Tuition Assistance Program
service anniversary milestones
and awards like the Client In our 2020 Employee
Experience Award, the Getting It Experience Survey, 93%
Right Award and the Community of employees agreed that
Impact Award. they would recommend
CIBC Mellon as great
place to work.
*According to CIBC Mellon’s 2019 Employee Engagement Survey
EMPLOYEE ENGAGEMENT AT CIBC MELLON
8 // T H E C I B C MELLO N CO MMUNITY REPORT
Supporting Our Employees... (Cont’d)
Life
Our team enjoys time off, discounts and perks, work-life flexibility
and resources, and more.
45% oftheCIBC Mellon employees are under
age of 40. CIBC Mellon’s GenWhy
Squad is an opportunity for millennials
to discuss matters that impact them as
professionals.
Wealth
Includes base salary, incentive pay, commissions and pensions and savings.
Wellbeing
We promote a holistic approach to all aspects of wellness, and empower
employees to live each day to the fullest across several areas including
physical, emotional, social and financial.
Health and Safety
At CIBC Mellon, the health and safety of our employees is a top priority at
all times. We boast clean, safe, collaborative and inclusive workspaces,
and we work continually with our employees to make enhancements.
In 2020, the entire world encountered a pandemic event that has impacted
the health of millions of people and caused major disruptions around the
globe. During the COVID-19 outbreak, we have demonstrated our ability
to protect our employees through effective business continuity protocols,
robust work from home arrangements, enhanced cleaning practices,
provision of personal protective equipment, additional physical and mental
health resources, strategic communication, and even monetary support
as needed. More than 95% of our colleagues have worked from home
simultaneously during the pandemic, allowing them to stay safe while
continuing to support our clients.
Our post-COVID-19 return to office plans are being developed with
employee safety and operational stability as top priorities.
EMPLOYEE ENGAGEMENT AT CIBC MELLON
9 // T HE C I B C M E LLO N C OM M U N IT Y R E P ORT
Awards
Canadian HR Awards
In 2020, CIBC Mellon was awarded Silver for the Best Reward and
Recognition Strategy and listed as a Finalist for the Payworks
Award for Best Corporate Social Responsibility Strategy from
the Canadian HR Awards. These awards recognize outstanding
achievements from Canadian Human Resources teams.
CIBC Mellon — A Great place to be
Global Finance – “Best Sub-Custodian: Canada” and
“Best Sub-Custodian: North America”
CIBC Mellon has been awarded Best Sub-Custodian in Canada and
Best Sub-Custodian in North America in Global Finance Magazine’s
2020 World’s Best Sub-Custodian Awards. This annual award
recognizes a sub-custodian bank that reliably offers the best quality
services in its country, including local knowledge, customer service and
business continuity.
Global Custodian – “Market Outperformer: Canada,”
“Category Outperformer” and “Global Outperformer”
CIBC Mellon has been awarded Category Outperformer, Market
Outperformer and Global Outperformer designations in Global
Custodian’s 2020 Agent Banks in Major Markets survey. The survey
identifies high performing financial services companies as rated by
global institutional investors.
Global Investor – “Best Sub-Custodian in Canada”
CIBC Mellon has been rated the best sub-custodian in Canada in the
2020 Global Investor / ISF Sub-custody Survey. This survey identifies
high performing sub-custodians as rated by clients.
EMPLOYEE ENGAGEMENT AT CIBC MELLON
REPORTING PERIOD: Other than where noted, this review covers CIBC Mellon’s community and employee engagement activities during the 2020 fiscal year (November 1, 2019 to October 31, 2020). Figures are in Canadian dollars except where otherwise noted. Contact us: Corporate Communications and Marketing CIBC Mellon 1 York Street, Suite 500 Toronto, ON M5J 0B6 www.cibcmellon.com/careers +1 416 643 5000 csr@cibcmellon.com Follow @CIBCMellon on social media: ©2021 CIBC Mellon. CIBC Mellon is a licensed user of the CIBC trade-mark and certain BNY Mellon trade-marks, is the corporate brand of CIBC Mellon Trust Company and CIBC Mellon Global Securities Services Company and may be used as a generic term to reference either or both companies. All rights reserved.
You can also read
