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Carilion Medicine - Carilion Clinic
Carilion Medicine
                                                                                                                    FALL 2020 | WINTER 2021

In partnership with the Virginia Tech Carilion School of Medicine and Fralin Biomedical Research Institute at VTC

                                                                          SURGE
                                                                     PROTECTORS
                                                                 Before the first patient with coronavirus
                                                               had even arrived, Carilion Clinic was ready
Carilion Medicine - Carilion Clinic
contents
                                                                                                                                                                                                            CARILION MEDICINE               FALL 2020/WINTER 2021

                                                                                                                                                                                                          Departments
                                                                                                                                                                                                          2      FROM THE CMO
                                                                                                                                                                                                          3      IN BRIEF
                                                                                                                                                                                                          	Expanded telemedicine; White Coats for Black Lives

                                                                                                                                                                                                          8      GRAND ROUNDS
                                                                                                                                                                                                                 Education initiatives both classic and with a twist

                                                                                                                                                                                                             THE ART OF MEDICINE: THE
                                                                                                                                                                                                          44	
                                                                                                                                                                                                             HEALING CEILING
                                                                                                                                                                                                                 Carilion Clinic’s cheerful new ceiling tiles were
                                                                                                                                                                                                                 painted by children for children.
                                                                                                                                                                                                                 BY TIFFANY HOLLAND

                                                                                                                                                                                                          46 CHEERS FOR PEERS
                                                                                                                                                                                                                 Carilion clinicians achieve recognition

                                                                                                                                                              28                                             BACKSTORY: THE THIRD
                                                                                                                                                                                                          48	
                                                                                                                                                                                                             PILLAR OF LEARNING
                                                                                                                                                              MOVING FORWARD:                                    Health systems science gives medical
                                                                                                                                                              Marcia Dupree narrowly                             students the holistic framework they need
                                                                                                                                                              survived COVID-19, the disease                     to make a positive impact on medicine.
                                                                                                                                                              that took her husband’s life.                      BY LEE A. LEARMAN, M.D., PH.D.

SPECIAL REPORT

Surge Protectors                                                                                                                                                                                      Features
                 12                              14                                     20                                        28                                32                                36                                 40
                 UP TO SPEED                     SURGE                                  DESIGN                                    LOVE AND GRIEF                    RISING                            HELPING                            HUGS,
                 The COVID-19 pandemic
                 has created unprecedented,      PROTECTORS                             FOR LIFE                                  IN THE TIME OF                    STARS                             HANDS                              NOT DRUGS
                 seemingly insurmountable
                 issues. Fortunately, Carilion
                                                 Early in the pandemic, even
                                                 before coronavirus entered
                                                                                        As the coronavirus spread
                                                                                        and threatened lives,                     CORONAVIRUS                       The heroes of the
                                                                                                                                                                    pandemic—from Carilion
                                                                                                                                                                                                      The Brachial Plexus Clinic
                                                                                                                                                                                                      at Carilion is bringing a
                                                                                                                                                                                                                                         When it comes to treating
                                                                                                                                                                                                                                         babies with neonatal
                 Clinic had key systems          the region, Carilion Clinic            Carilion Clinic and its                   Marcia Dupree mourned her         Clinic’s frontline providers to   multidisciplinary approach to      abstinence syndrome,
                 already in place to confront    mobilized quickly to turn              collaborators became                      husband’s COVID-19 death as       giving community members—         patients at risk of losing arm     mothers have proved
                 such challenges.                plans into action.                     inventive.                                she struggled for her own life.   deserve celebration.              mobility to nerve damage.          to be the best medicine.
                 BY CHARLES SLACK                BY CHARLES SLACK                       BY MARCIA LERNER                          BY ANITA SLOMSKI                  BY TIFFANY HOLLAND                BY VERONICA MEADE-KELLY            BY JESSICA CERRETANI

                                                                  COVER ILLUSTRATION: BALBUSSO TWINS; JARED LADIA (PHOTO ABOVE)
Carilion Medicine - Carilion Clinic
Carilion Medicine

                                                                                                                                                                                                                in brief
                                 THERE HAVE BEEN INDELIBLE MOMENTS
                                   in my life: The Space Shuttle Challenger
                                   explosion. The Oklahoma City bombing. The
                                   collapse of the World Trade Center’s South          President and Chief Executive Officer
                                                                                       Nancy Howell Agee
                                                                                                                                                         On the pulse of the
                                   Tower, followed by that of the North Tower.
                                       I remember the unusual eeriness that            Chief Medical Officer and                                      Carilion Clinic community
                                                                                       Executive Vice President
                                   followed the September 11 terrorist attacks.
                                                                                       Patrice M. Weiss, M.D.
                                   For days, it felt like the world had stopped. Yet
                                   we found comfort with family, friends, and          Editorial Advisory Panel
                                                                                       Joel Bashore, P.A.; Nathaniel L. Bishop, D.Min.;
                                   other loved ones. We became closer, literally       Cesar Bravo, M.D.; John Burton, M.D.; Kimberly
                                   and figuratively. Shaken yet undeterred, we         Carter, Ph.D., R.N.; Teresa Ann Conner, Ph.D.;
                                   resolutely continued our daily lives.               Kimberly Dunsmore, M.D.; Daniel Harrington,
                                                                                       M.D.; Daniel Karolyi, M.D., Ph.D.; Donald Kees, M.D.;
                                                                                                                                                    Pictures of Health
                                       The COVID-19 crisis feels different. The                                                                     The American Hospital Association
                                                                                       Lee A. Learman, M.D., Ph.D.; Michael Nussbaum,
world as we knew it stopped, but so did many of our usual sources of comfort.          M.D.; Sarah Henrickson Parker, Ph.D.; John Pastor;           has honored Carilion Clinic as one
    We were told: Don’t get together. Don’t leave your home unless you must.           Edwin Polverino, D.O.; Paul R. Skolnik, M.D.; Robert         of only five recipients of the 2020
Don’t gather with others to share your faith. You can’t have dinner with your          Trestman, M.D., Ph.D.; Fidel Valea, M.D.                     AHA Dick Davidson NOVA Award.
closest friends. You can’t attend plays, movies, or concerts.                          Chief Administrative Officer                                     This prestigious national award
    Unlike with 9/11, we must endure this historic event often isolated and            Jeanne Armentrout                                            recognizes hospitals and health
alone, exacerbating physical and mental health challenges on many levels.              Vice President                                               systems for their collaborative ef-
    The idea that a virus, so tiny and invisible, could cause such large-scale         Mike Dame                                                    forts toward improving community
disruption—shutting down schools, businesses, sports, entertainment, and               Executive Editor                                             health status. Carilion was recog-
                                                                                       Linda Staley                                                 nized for its work with Healthy Roa-
even health care around the world—seemed implausible a year ago.
                                                                                       Editor                                                       noke Valley, a partnership with the
    Now we’re living it. Sometimes I experience a disquietude. It seems like we’re
                                                                                       Paula Byron                                                  United Way of Roanoke Valley and
living in a containment. At other times, I’ve wanted to jump out of my skin or                                                                      other local organizations to address
                                                                                       Editorial Assistant
hop on a plane until I realized there was nowhere to go! The virus is inescapable.                                                                  health disparities in Roanoke.
                                                                                       Tiffany Holland
    The coronavirus is not confined to a specific population either; we’re all at                                                                       Healthy Roanoke Valley projects
                                                                                       Art Director                                                                                                                                                                                 MOVING THE NEEDLE: Carilion Clinic’s
risk. In our region, as of this writing COVID-19 cases and hospitalizations,           Laura McFadden                                               include Fresh Foods Rx, a 12-week                                                                                                   initial batch of COVID-19 vaccines
rather than abating, are climbing steadily, and our positivity rate now is                                                                          program that provides patients with                                                                                              went to frontline health care workers.
                                                                                       Special Thanks
among the highest in Virginia.                                                         Catherine Doss, Belinda Harris, Mark Lambert,                weekly health education, peer and
    Rather than going about our lives, we’re finding that COVID-19 continues           Alison Matthiessen, Karen McNew McGuire,                     physician support, and vouchers
to dominate our culture. As the weeks and months wear on, I continue to be             Anne Shaver, Whitney Slightham
                                                                                       CARILION CLINIC
                                                                                                                                                    for fresh, locally grown produce;
                                                                                                                                                    Pathways Community Hub, a care
                                                                                                                                                                                                                 A SHOT IN THE ARM
impressed with the way our teams selflessly put patients first. I’ve witnessed
nurses working long shifts in our COVID-19 unit as well as throughout our              1 Riverside Circle                                           coordination system in which com-                            In mid-December, Carilion Clinic received             “This is an exciting step forward in the
hospitals and then volunteering in their free time. I’ve seen care providers
                                                                                       P.O. Box 13727                                               munity health workers use a home                             its first shipment of Pfizer’s COVID-19               fight against this pandemic.”
                                                                                       Roanoke, VA 24036                                            visiting model; and the Morningside                          vaccine. “The light at the end of the                     Paul R. Skolnik, M.D., chair of the De-
pitching in to cover for colleagues with even more pressing needs or those who         CarilionClinic.org                                           Community Garden, which provides                             COVID-19 tunnel is getting a little bright-           partment of Medicine, agreed, adding a
may have been exposed or infected.                                                     800-422-4842
                                                                                                                                                    residents in a food desert with fresh                        er,” said Chad Alvarez, Pharm.D., senior              reminder to double down on precautions:
    I’m grateful, too, for the families of our providers, for whom this work also                                                                   fruits and vegetables.                                       director of pharmacy and the leader of                “Those actions and the COVID-19 vac-
represents a sacrifice.                                                                                                                                                                                          Carilion’s COVID-19 Vaccine Task Force.               cines will be what beat this pandemic.”
    The outpouring of support from our community means so much. While we
didn’t go into health care for the accolades, the clear appreciation we’ve received    Carilion Medicine is published twice a year at:
reminds us that what we do every day really is special. Despite our social             213 McClanahan Street, Suite 200                                                                                                     research tool
                                                                                       Roanoke, VA 24014
distancing, in many profound ways the pandemic has brought us closer.
                                                                                       Phone: 540-266-6586 Fax: 540-266-6608                                                                                               Strength in Numbers
                                                                                       Email: CarilionMedicine@carilionclinic.org
                                                                                       Web: CarilionClinic.org/carilionmedicine                                                                                                         Carilion Clinic has launched Storage and Programs Accelerating
                                                                                                                                                                                                                                        Research Collaborations (SPARC), a new, secure tool that enables
                                                                                       Carilion Clinic is a nationally ranked integrated health                                                                                         research teams to store, share, and analyze data within the same
                                                                                       system headquartered in Roanoke, Virginia. Its
                                                                                       flagship, Carilion Roanoke Memorial Hospital, is the                                                                                cloud-based research environment, all while being HIPAA compliant.
Patrice M. Weiss, M.D.                                                                                                                              CROSSING THE DESERT: The
                                                                                       clinical affiliate of the Virginia Tech Carilion School of                                                                              “The future of research is about the ability to manage, share, and use big data,”
Chief Medical Officer and Executive Vice President                                     Medicine and Radford University Carilion.                    Morningside Community Garden is
                                                                                                                                                    a Healthy Roanoke Valley initiative
                                                                                                                                                                                                                           said Paul R. Skolnik, M.D., chair of the Department of Medicine. “We can now securely
Carilion Clinic                                                                        © Copyright 2021 by Carilion Clinic. All editorial rights    that offers residents who live in a                                    share data beyond the researchers who collected them, enabling scientists to translate
                                                                                       reserved. No part of this publication may be repro-          food desert access to fresh produce                                    massive amounts of data more quickly into findings with clinically relevant outcomes.”
                                                                                       duced or transmitted in any form or by any means
                                                                                                                                                    in addition to wellness education and
                                                                                       without written permission. Opinions expressed may
                                                                                       or may not reflect the views of Carilion.
                                                                                                                                                    community resources.

2 CARILION MEDICINE | FALL 2020/WINTER 2021                                                                                  PHOTO: JARED LADIA     PHOTOS: EMILEE CHINN, THE ROANOKE TIMES; JOE CASTIGLIONI (TOP RIGHT)                                    CARILION MEDICINE | FALL 2020/WINTER 2021 3
Carilion Medicine - Carilion Clinic
prevention

                                                                                                              Telemedicine Expands
                                                                                                                                                                                                                                                                                      briefings
                                                                                                              The U.S. Department of Agriculture
                                                                                                              awarded Carilion Clinic a grant of
                                                                                                              nearly $1 million to expand and opti-
                                                                                                              mize its telemedicine program.
                                                                                                                   “We are honored to receive this
                                                                                                              grant and excited to get to work,”
                                                                                                              said Stephen Morgan, M.D., senior
                                                                                                              vice president and chief medical
                                                                                                              information officer for Carilion. “This
                                                                                                              will allow us to build on our existing                                                                                                                                  Practice
                                                                                                              network, offering rural patients                                                                                                                                        Makes Perfect
                                                                                                              throughout western Virginia
                                                                                                                                                                                                                                                                                      Carilion Clinic surgeons recently
                                                                                                              increased access to high-quality
                                                                                                                                                                                                                                                                                      performed their 1,000th
                                                                                                              primary and specialty care services.”
                                                                                                                                                                                                                                                                                      transcatheter aortic valve
                                                                                                                  The Telemedicine Expansion and
                                                                                                                                                                                                                                                                                      replacement (TAVR), a minimally
ADVANCE GUARD                                                                                                 Optimization Project will feature
                                                                                                              several new ways for patients to
                                                                                                                                                                                                                                                                                      invasive procedure that uses a

C
                                                                                                                                                                                                                                                                                      catheter to implant an artificial
        ertified medical assistants in Virginia   years 1–2 at the Virginia Tech Carilion                     connect and receive care from
                                                                                                                                                                                                                                                                                      heart valve in patients with
        are now allowed to apply fluoride         School of Medicine and a family medicine                    Carilion, including virtual care
                                                                                                                                                                                                                                                                                      severe aortic stenosis. Carilion
        varnish to young children at well-        physician at Carilion Clinic.                               centers, expanded inpatient and
                                                                                                                                                                                                                                                                                      was one of the first health
        child doctor’s visits, thanks to a            Guidelines recommend that children                      outpatient teleneurology services in                   END RACISM NOW: Artist and social worker La’Shay Foreman paints a crown in “W,” the final letter
                                                                                                                                                                     in a street mural in downtown Roanoke. The Urban Art Project of Roanoke hosted the project, in                   systems in the country to
collaboration among physicians, dentists,         receive regular fluoride applications starting              community hospitals, and portable
                                                                                                                                                                     which local artists painted letters that together spelled out “End Racism Now.” Carilion Clinic and the          perform this lifesaving treatment.
nurses, and an advocacy group.                    at the onset of their first tooth eruption. Yet             telehealth video devices available for
                                                                                                                                                                     Virginia Tech Carilion School of Medicine both helped fund the project in support of social justice.
                                                                                                              patient use in primary care practices,
    In 2018, the Delta Dental of Virginia Foun-   children at that age are more likely to see a
                                                                                                              in assisted living centers, and during
                                                                                                                                                                                                                                                                                      Best Practices
dation awarded the Virginia Tech Carilion         physician than a dentist. So the interdisciplin-
                                                                                                                                                                                                                                                                                                         In 2020, U.S. News &
School of Medicine $100,000 to start a new        ary team successfully advocated for legis-                  home health visits.                                            appointment                                                                                                                 World Report
pilot program to promote integrated oral          lation enabling certified medical assistants                    “This grant, paired with Carilion’s
                                                                                                              telemedicine expansion in response                                                                                                                                                         recognized Carilion
health care exams and fluoride varnishing for
young children in local doctors’ offices.
                                                  to be able to apply the varnish. At the same
                                                  time, Dr. Schmidt-Dalton said, the team built               to the COVID-19 pandemic,”                                   School of Nursing Dean Named                                                                                                  Roanoke Memorial
                                                                                                              Dr. Morgan said, “will allow for                                                                                                                                                           Hospital as one of
    “Many people don’t realize that early         a model for collaboration.                                                                                                                Johnnie Sue Wijewardane, Ph.D., has been named the inaugural
                                                                                                              continued improvements in                                                                                                                                               Virginia’s top five hospitals for the
childhood caries is the number one chronic            “I believe we are leading the way with                                                                                                dean of the Radford University School of Nursing, based in both
                                                                                                              telemedicine access throughout                                                                                                                                          sixth year in a row. The hospital was
disease in kids,” said Tarin Schmidt-Dalton,      this,” she said, “having developed a model                                                                                                Radford and Roanoke, Virginia.
                                                                                                              western Virginia, ensuring patients in                                                                                                                                  also recognized among the elite
M.D., associate dean for clinical science         that other communities can use and adapt.”                                                                                                     Dr. Wijewardane had most recently served as a professor in the
                                                                                                              rural communities can receive quality                                                                                                                                   13 percent of hospitals nationwide
                                                                                                                                                                                            School of Nursing at the University of Mississippi Medical Center,                        that won “Best” honors; Carilion
                                                                                                              care close to home.”
                                                                                                                                                                           where she also served as associate dean for academic affairs. Before entering aca-                         performed highly in nine areas.
      community                                                                                                                                                            demia, she spent more than a decade as a nurse in a variety of clinical and hospital
                                                                                                                                                                           settings. She has been honored as a fellow of the American Association of Nurse                            Close to the Heart
     Taking a Knee for Justice                                                                                                                                             Practitioners.
                                                                                                                                                                               Dr. Wijewardane earned a bachelor’s degree in nursing, a master’s degree in
                                                                                                                                                                                                                                                                                                        Carilion Clinic’s
                                                                                                                                                                                                                                                                                                        Heart Failure team
     The week after George Floyd’s brutal death, several dozen members of the                                                                                              nursing with an emphasis in emergency and trauma management, and a doctorate
                                                                                                                                                                                                                                                                                                        has achieved VAD
     Carilion Clinic community gathered near the Roanoke River to kneel in solidarity                                                                                      in nursing—with additional focus in psychometrics and evaluation, family and child
                                                                                                                                                                                                                                                                                                        (Ventricular Assist
                                             with White Coats for Black Lives, a                                                                                           obesity, and self-efficacy—from the University of Mississippi Medical Center.
                                                                                                                                                                                                                                                                                                        Device) Accredi-
                                             national campaign by health care                                                                                                  “This is an exciting and pivotal time in the School of Nursing’s history as it recently
                                                                                                                                                                                                                                                                                                        tation from DNV
                                             workers against racism.                                                                                                       became the largest academic school at Radford University with the establishment of
                                                                                                                                                                                                                                                                                      GL – Healthcare, making the center
                                                 Their silent vigil lasted 10 minutes,                                                                                     Radford University Carilion located in Roanoke,” said Brian O. Hemphill, Ph.D., presi-
                                                                                                                                                                                                                                                                                      one of only 10 in Virginia. The
                                             just slightly longer than the amount                             DISTANCE VISION: In their first telemed-                     dent of Radford. “I am confident that, under the leadership of Dr. Wijewardane, the
                                                                                                                                                                                                                                                                                      American College of Cardiology has
                                             of time police officer Derek Chauvin                             icine appointment, Bella and her mother,                     Radford University School of Nursing is poised for continued success and expanded
                                                                                                                                                                                                                                                                                      also accredited Carilion Roanoke
                                             pressed his knee into Floyd’s neck.                              Kerri, consult with Dr. Andre Muelenaer,                     impact in the region, the commonwealth, and beyond.”
                                                                                                              chief of pediatric pulmonology at Carilion                                                                                                                              Memorial Hospital with “Chest Pain
                                                                                                              Clinic, about Bella’s asthma.                                                                                                                                           Center with Primary PCI.”

4 CARILION MEDICINE | FALL 2020/WINTER 2021                                  PHOTOS: GETTY IMAGES (TOP LEFT); JOSH LAUKAITIS (BOTTOM LEFT); DARRYLE ARNOLD (ABOVE)   PHOTOS: DAVID HUNGATE (TOP); COURTESY OF RADFORD UNIVERSITY (ABOVE); JARED LADIA, (TOP RIGHT)   CARILION MEDICINE | FALL 2020/WINTER 2021 5
Carilion Medicine - Carilion Clinic
a moment in history

1918
                                                      I
                                                           t began quietly, with a teenage boy at the          churches, dance halls, movie theaters, and
                                                           Baptist Orphanage in Salem, Virginia,               bowling alleys closed. Streetcars operated
                                                           complaining of chills and fever. Soon               with windows wide open, police began
                                                           nurse Mary Dunton was tending to two                enforcing the anti-spitting statute, and
                                                        dozen orphans, then twice that many.                   gauze masks started appearing on faces
                                                            At Hollins College, in nearby Roanoke,             across the region.
                                                        student Louise Mapp fell ill. By week’s                    Residents were advised to restrict tele-
                                                        end, 80 other students had joined her in               phone use to emergencies, as so many op-
                                                        the infirmary. Just weeks later, 30 Nor-               erators had fallen sick. Police too saw their
                                                        folk & Western Railway laborers were hos-              numbers diminish, with one-third of the
                                                        pitalized with “the grippe.”                           force becoming infected.                                                                                                                                    FACING PAGE: In Roanoke, Red Cross volunteers,
                                                            Wiley W. Eastwood didn’t even manage                   Druggists soon ran out of supplies.                                                                                                                     shown here selling Liberty Bonds to support the
                                                                                                                                                                                                                                                                           World War I effort, cared for people stricken with the
                                                        to see a doctor; he left work early one day            In the meantime, newspaper ads offered
                                                                                                                                                                                                                                                                           flu during the 1918 pandemic. THIS PAGE: Masked
                                                        and died at home the next morning, after               relief from flu symptoms through such                                                                                                                       workers across the country included New York City
                                                        receiving a stream of visitors. On Sep-                remedies as Cascara Quinine cold tablets,                                                                                                                   conductorettes (above, middle); Red Cross nurses in
                                                        tember 25 of that year, Eastwood became                Dreco stomach tonic, Dr. Pierce’s Pleasant                                                                                                                  Washington, D.C. (above, right); barbers in Cincinnati
                                                                                                                                                                                                                                                                           (center); office clerks in New York City (below, left);
        Snapshot                                        the first Roanoke Valley resident to suc-
                                                        cumb to the 1918 flu pandemic.
                                                                                                               Pellets, and “Oil of Hyomei,” a concoction
                                                                                                               of alcohol, liquid paraffin, and eucalyptus
                                                                                                                                                                                                                                                                           and nurses and doctors in a makeshift emergency
                                                                                                                                                                                                                                                                           hospital in Brookline, Massachusetts (middle, left).
        of a Past                                           Within a month, nearly 90 of the 4,000
                                                        Roanokers already infected with the virus
                                                                                                               oil that, once inhaled, promised to “abso-
                                                                                                               lutely destroy the germs of influenza.”
                                                                                                                                                                                                                                                                           Local newspaper ads extolled the virtues of “pure
                                                                                                                                                                                                                                                                           milk” and bicycling to work to avoid crowds, while
        Pandemic                                        had died, including Dunton and Mapp.                       Fortunately, by the time the Great War
                                                                                                                                                                                                                                                                           state and national posters advised hygienic practices.

                                                            At the time, many local physicians were            armistice was declared on November 11
        Just over a century                             stationed away, having received U.S. mili-             of that year, the Roanoke area was expe-
        ago, a worldwide                                tary commissions. So, with the encourage-              riencing minor victories in its own war
        influenza pandemic                              ment of Alice Terry Jamison, the local Red             against the influenza virus.
                                                        Cross chapter president and a major player                 At the end of 1918, the health depart-
        killed more than                                in the founding of what is now Carilion                ment reported 162 deaths from more
        50 million people,                              Roanoke Memorial Hospital, Red Cross                   than 6,500 influenza cases in the region.
        including hundreds                              student nurses joined high school teachers             Although cases—and deaths—would
        in the Roanoke Valley.                          and other volunteers in helping to fill the            continue to occur over the next two
                                                        caregiving gap.                                        years, their numbers fell significantly.
                                                            With the urging of Dr. Brownley Foster,            Even so, Dr. Foster concluded 1920 with
                                                        the city health director, on October 8, the            a warning to guard against complacency
                                                        Roanoke City Council declared all schools,             during the cold winter months.

 6 CARILION MEDICINE
                IMAGES:|COURTESY
                         FALL 2020/WINTER          2021
                                 OF THE HISTORY MUSEUM OF WESTERN VIRGINIA (RED CROSS VOLUNTEERS) AND THE ROANOKE TIMES (ROANOKE CYCLE CO. AND CLOVER CREAMERY ADS)   IMAGES: COURTESY OF THE NATIONAL ARCHIVES (CONDUCTORETTES, BARBERS, TENT HOSPITAL, CLERKS); LIBRARY OF CONGRESS (PATIENT ON STRETCHER);                        7
                                                                                                                                                                      VIRGINIA COMMONWEALTH UNIVERSITY LIBRARIES (“SAVE YOURSELF” POSTER); NATIONAL LIBRARY OF MEDICINE (“TO PREVENT INFLUENZA!” POSTER)
Carilion Medicine - Carilion Clinic
grand rounds                                                                                                                                               Education at Carilion Clinic and its affiliates                                  mentoring

                                                                                                                                                                                                                                          Recognition for
                                                                                                                                                                                                                                          a Trailblazer
                                                                                                                                                                                                                                                                        The American College
                                                                                                                                                           EXPANDED CLASS OF 2024                                                                                       of Physicians has
                                                                                                                                                                                                                                                                        bestowed a Master-
                                                                                                                                                                      In July, the Virginia Tech Carilion School of Medicine
                                                                                                                                                                                                                                                                        ship on Apostolos
                                                                                                                                                                      welcomed its 11th class, its largest to date. The Class
                                                                                                                                                                                                                                                                        “Paul” Dallas, M.D.,
                                                                                                                                                                      of 2024 has 49 members, reflecting the first expan-
                                                                                                                                                                                                                                                                        director of Continuing
                                                                                                                                                           sion in the school’s history.
                                                                                                                                                                                                                                                                        Medical Education
                                                                                                                                                               “We are excited to welcome this outstanding new class, and to
                                                                                                                                                                                                                                                                        at Carilion Clinic. The
                                                                                                                                                           offer seven more seats to students who are so well-qualified for ca-
                                                                                                                                                                                                                                                                        honor is reserved for
                                                                                                                                                           reers in medicine,” said Lee A. Learman, M.D., Ph.D., dean of the
                                                                                                                                                                                                                                                                        clinicians who have
                                                                                                                                                           Virginia Tech Carilion School of Medicine. “Members of the Class
                                                                                                                                                                                                                                                                        reached distinction
                                                                                                                                                           of 2024 bring rich backgrounds. As with our smaller class size of
                                                                                                                                                                                                                                          MASTER MIND:                  in the excellence and
                                                                                                                                                           42, having 49 students supports the formation of a close-knit com-
                                                                                                                                                                                                                                          Dr. Paul Dallas explains an significance of their
                                                                                                                                                           munity, with rich relationships among students, their faculty, and             anatomical principle to a     contributions to the
                                                                                                                                                           our community.”                                                                medical student during
                                                                                                                                                                                                                                                                        science and art of
                                                                                                                                                               Nearly 4,300 people applied for a slot. Ten members of the                 a portable ultrasound
                                                                                                                                                                                                                                          machine demonstration.        medicine.
                                                                                                                                                           Class of 2024 hold a master’s degree and one has a doctorate. The
                                                                                                                                                                                                                                                                            “Dr. Dallas is
                                                                                                                                                           average member has completed more than 2,390 hours of research
                                                                                                                                                                                                                                          eminently qualified for this prestigious honor,”
                                                                                                                                                           and accumulated more than 4,100 hours of clinical experience.
                                                                                                                                                                                                                                          said Nancy Howell Agee, president and chief
                                                                                                                                                               “The increase in our class size allows us to cultivate seven ad-
                                                                                                                                                                                                                                          executive officer of Carilion. “For nearly three
                                                                                                                                                           ditional scientist physicians whom we hope will work collabora-
                                                                                                                                                                                                                                          decades, he has served as an outstanding inter-
                                                                                                                                                           tively, effectively, and sensitively toward a better health future
                                                                                                                                                                                                                                          nist. He is also a superb teacher and an innovative
                                                                                                                                                           for our communities,” said Melanie Prusakowski, M.D., associate
                                                                                                                                                                                                                                          leader nationally.”
                                                                                                                                                           dean for admissions. “The candidates are outstanding, and the
                                                                                                                                                                                                                                               Dr. Dallas has been a trailblazer locally and
                                                                                                                                                           admissions team expects big things from this class.”
                                                                                                                                                                                                                                          nationally in ultrasound training. When he
                                                                                                                                                               The school welcomed its first class in 2010. Since then, seven
                                                                                                                                                                                                                                          established a portable ultrasound program at the
                                                                                                                                                           classes have graduated, each with a 100 percent match rate
                                                                                                                                                                                                                                          Virginia Tech Carilion School of Medicine a decade
RITE OF PASSAGE: First-year medical student Vemmy Metsutnan flashes a peace sign while Dr. Lee A. Learman, dean of the Virginia Tech Carilion School       to residency.
                                                                                                                                                                                                                                          ago, the institution was one of only three medical
of Medicine, helps her don her new white coat (above left). Dr. Learman also helps Brandon Ganjineh into his white coat (above right). Students express
emotion while watching a video with clips of family members and friends who were unable to attend the ceremony in person (bottom right).                                                                                                  schools in the nation to provide such instruction.
                                                                                                                                                                                                                                               His curricular innovations continued. In 2018,
                                                                                                                                                                                                                                          the school, where he serves as an assistant
                                                                                                                                                                                                                                          professor, became the first in the country to use
WHITE COAT CEREMONY                                                                                                                                                                                                                       portable ultrasound machines equipped with
                                                                                                                                                                                                                                          12-lead EKG technology, which allows students
         When members of the Class of 2024 began their                           Still, the ceremony managed to have a celebratory feel, rec-
                                                                                                                                                                                                                                          to view images of the heart while also measuring
         studies at the Virginia Tech Carilion School of Medi-               ognizing each student’s hard work to get into medical school
                                                                                                                                                                                                                                          its electrical activity through electrodes attached
         cine during the COVID-19 pandemic, they knew their                  and complete their first block of study. “The purpose of the cer-
                                                                                                                                                                                                                                          to the body.
medical school experience would differ from those of the classes             emony is to clarify for our students that a physician’s responsi-
                                                                                                                                                                                                                                               “Dr. Dallas’ enduring contributions are perhaps
before them. The same was true for their White Coat Ceremony.                bility is both to take care of patients and to care for patients,”
                                                                                                                                                                                                                                          marked best by his students,” said Agee. “He watch-
   White coat ceremonies tend to draw a large crowd of family                said Aubrey Knight, M.D., senior dean for student affairs.
                                                                                                                                                                                                                                          es with pride as many top physicians who were
and friends, but this year, with the need to ensure social dis-                  The evening’s keynote speaker, Lisa Uherick, M.D., an asso-
                                                                                                                                                                                                                                          once mentees reach the pinnacle of their profes-
tance, guests were limited to only a loved one who lives with                ciate professor of emergency medicine and medical director of
                                                                                                                                                                                                                                          sion by following in his footsteps—as beloved
the student. Other friends, family, faculty, and community                   the pediatric emergency department at Carilion Roanoke Me-
                                                                                                                                                                                                                                          clinicians and leaders of residency and fellowship
members were asked to attend virtually through a livestream.                 morial Hospital, gave each student a stone to remind them that                SAFETY FIRST: The Virginia Tech Carilion School of Medicine traditionally      programs. His legacy has been remarkable.”
Students were widely spaced out in the auditorium where the                  bumps and friction along their journeys will help shape them                  takes a photo of its incoming class clustered together on the front steps of
event was held.                                                              into polished physicians.                                                     the school’s building; this year, the pandemic inspired a new approach.

8 CARILION MEDICINE | FALL 2020/WINTER 2021                                                                                        PHOTOS: RYAN ANDERSON   PHOTOS: RYAN ANDERSON (ABOVE); DAVID HUNGATE (ABOVE RIGHT)                     CARILION MEDICINE | FALL 2020/WINTER 2021 9
Carilion Medicine - Carilion Clinic
medicine & innovation

                                                                                                                                                                                                                                                                   grand
                                                                                                                                                                                                                     BEST IN CLASS: Alexandria Pilot,
                                                                                                                                                                                                                        a doctoral student at Radford
   Focus on Design                                                                             UNDER THE                                                                                                          University Carilion, wants to translate

                                                                                                                                                                                                                                                                   roundup
                                                                                                                                                                                                                  her health studies background into

               Three Virginia Tech Carilion          The group’s first project was a
                                                                                               MICROSCOPE                                                                                                                   a role in higher education.

               School of Medicine students       website that serves as a virtual reposi-
               have created a medical design     tory for sharing computer-aided design
   club that merges medicine and                 files that can be used for 3D printing of
                                                                                                                                                                                                                                                                   A Room of Her Own
   innovation.                                   materials for use with personal protec-                                                                                                                                                                                              Research has
       Second-year students Luma Abun-           tive equipment. The site accepts designs                                                                                                                                                                                             shown that a lack
   imer, Katie Hardin, and Tommy To said         from medical students, physicians,                                                                                                                                                                                                   of appropriate
   their goal is to support the engineering      engineers, researchers, and anyone with                                                                                                                                                                                              facilities can im-
   and design ideas of medical students          a bright idea. Early designs include face                                                                                                                                                                                            pede physicians
   and physicians so they can innovate and       shields and accessories to reduce the                                                                                                                                                                             who become mothers while com-
   improve medical technology, systems,          strain on ears from face shield straps.                                                                                                                                                                           pleting their training from being
   and procedures.
       “We felt that if we could provide
                                                     “The Medical Design Club has a lot
                                                 of energy and expertise,” said Stephen
                                                                                               Gabriela Carrillo didn’t always aspire to
                                                                                               be a neuroscientist. It wasn’t until she
                                                                                                                                                    PULLING RANK                                                                                                   able to follow the recommended
                                                                                                                                                                                                                                                                   guidelines for breastfeeding their
   medical students with the platform and        LaConte, Ph.D., an associate professor at     was providing in-home behavioral anal-                         U.S. News & World Report ranked               After passing the National Board for                   infants. To help fulfill its commit-
   skills to creatively address the many         the Fralin Biomedical Research Institute      ysis therapy for children with autism                          Radford University Carilion               Certification in Occupational Therapy,                     ment to physician well-being
   needs in the field of medicine, especially    at VTC who serves as the club’s faculty       that she was drawn to the laboratory.                          among the top health schools for          graduates in occupational therapy are                      and to encourage physicians
   now during the pandemic, we would             advisor. “It will be a wonderful experi-          “Science gave the families I worked              2021. The programs listed included the doc-         licensed to practice in settings ranging                   to follow the same advice they
   all be even more dynamic physician            ence for medical students to be think-        with a lot of hope,” said Carrillo, a                tor of physical therapy, the doctor of nurs-        from hospitals and nursing homes to                        give patients, Carilion Clinic has
   thought leaders,” Abunimer said.              ing about medical design and technol-         graduate student in Virginia Tech’s                  ing practice, the master of occupational            schools, community centers, and pri-                       expanded its lactation facilities for
       Abunimer and Hardin have back-            ogy issues from the very beginning of         Translational Biology, Medicine, and                 therapy, and the master of communication            vate practice. Those with a master’s de-                   residents and fellows.
   grounds in biomedical engineering; To’s       their basic science and clinical training.”   Health program. “Parents appreciated                 sciences and disorders with a concentration         gree concentration in speech-language                         Dedicated lactation spaces—
   undergraduate degree is in biology.               The club plans to use human-              the therapy and saw progress, but they               in speech-language pathology.                       pathology are prepared to earn the                         private rooms with a computer,
       “We thought this was an amazing           centered design principles to foster          were also encouraged by the idea that                    The doctor of physical therapy pro-             Certificate of Clinical Competence in                      phone, sink or full bathroom,
   opportunity to work alongside class-          innovation. “We’re hoping to make this        one day, in our lifetime, a scientific               gram engages students in honing deci-               Speech-Language Pathology.                                 and hospital-grade stationary
   mates and have ideas together and             an incubator for new ideas,” Hardin said.     breakthrough in our understanding of                 sion-making skills, critical thinking,                  “Radford University has long been                      breast pump—are now located
   learn how to solve problems by design-        “We will help walk people through the         autism might help their child.”                      psychomotor skill development, and                  known and respected for its delivery                       throughout Carilion Roanoke
   ing real-world solutions,” To said.           process of designing a technology.”               Now, just six years after her ac-                social skills integration. The School of            of high-quality academic programs in                       Memorial Hospital. Each dedicated
                                                                                               ademic switch from studying archi-                   Nursing prepares registered nurses with             a student-centered environment,” said                      space has a nearby refrigerator.
                                                                                               tecture and psychology to pursuing                   a bachelor of science in nursing. The pro-          Brian O. Hemphill, Ph.D., president of
                                                                                               neuroscience, Carrillo earned a com-                 gram is distance-based to promote max-              Radford University. “I am so proud of the
                                                                                               petitive six-year, $445,000 National                 imum flexibility, while preparing gradu-            great work occurring on the main campus                    Fellowship News
                                                                                               Institutes of Health grant that will                 ates to work in a variety of settings and           and at the recently established Radford                                      The Wilderness
                                                                                               fund her remaining doctoral and                      provide leadership in health care.                  University Carilion.”                                                        Medical Society
                                                                                               postdoctoral training.                                                                                                                                                                confirmed its
                                                                                                   Under the mentorship of Michael                                                                                                                                                   certification
                                                                                               Fox, Ph.D., a professor at the Fralin Bio-                  fellowship                                                                                                                of Carilion’s
                                                                                               medical Research Institute at VTC, Car-                                                                                                                             Wilderness Medicine Fellowship,
                                                                                               rillo studies how infections alter brain                                                                                                                            one of only eight programs
                                                                                               circuits. Her long-term goal is to study                  Medical Student Awarded Grant to                                                                          nationally to be so honored.
                                                                                               how infections alter those circuits in
                                                                                               babies. After completing her doctoral                     Study Pediatric Brain Cancer                                                                                  The Accreditation Council
                                                                                                                                                                                                                                                                   for Graduate Medical Education
                                                                                               studies, Carrillo hopes to join a world-                                                                                                                            has granted Carilion initial
                                                                                                                                                                                Yazdi Doshi, a third-year student at the Virginia Tech Carilion
                                                                                               leading neuroimmunology lab for post-                                                                                                                               accreditation for a two-year
                                                                                                                                                                                School of Medicine, spent his summer pursuing a research
                                                                                               doctoral training, paving the way to one                                                                                                                            rheumatology fellowship based
                                                                                                                                                                                fellowship at the St. Baldrick’s Foundation. There he continued
                                                                                               day lead her own research lab focused                                                                                                                               in the Department of Internal
                                                                                                                                                                                his Fralin Biomedical Research Institute at VTC explorations into
                                                                                               on perinatal neuroimmunology.                                                                                                                                       Medicine.
                                                                                                                                                                                developing effective ways of treating pediatric glioblastoma, a
                                                                                                   “When I think about the impact                                                                                                                                      OMeGA, the Medical Grants
   DESIGNERS FOR GOOD: A trio of medical students—from left, Luma Abunimer, Tommy                                                                                               brain cancer that is one of the most aggressive and difficult to
                                                                                               that my research could one day have                                                                                                                                 Association, awarded a grant to
   To, and Katie Hardin—started a club to serve as an incubator for biomedical design ideas.                                                                                    treat cancers in children.
                                                                                               on children and their families,” Carrillo                                                                                                                           the Orthopaedic Hand Fellowship
                                                                                               said, “that’s what really motivates me.”                                                                                                                            to offset the salary of one fellow.

10 CARILION MEDICINE | FALL 2020/WINTER 2021                                                   PHOTOS: RYAN ANDERSON (LEFT); CLAYTON METZ (ABOVE)   PHOTOS: RYAN ANDERSON (ABOVE); MARK LAMBERT (TOP)                                            CARILION MEDICINE | FALL 2020/WINTER 2021 11
Carilion Medicine - Carilion Clinic
UP TO
                                                                         COVID
                                                                         CRISIS

SPEED                                                               Modern hospitals are built for crisis.
                                                                    Their intricate and diverse departments and specialties share a
                                                                    common goal of saving, prolonging, and improving the quality
                                                                    of human lives.
                                                                        But what happens when a health crisis threatens to engulf
                                                                    the hospital itself? Carilion Clinic and thousands of hospitals
                                                                    and health systems across the United States have been put to
                                                                    that test in 2020 and will continue to be in 2021. As the novel
                                                                    coronavirus and its associated disease, COVID-19, spread inex-
                                                                    orably, health care facilities faced monumental questions: Were
                                                                    they prepared to isolate pandemic victims from other patients?
                                                                    How would they keep their workers safe and communicate
                                                                    clearly—without spurring panic? Where would they find essen-
                                                                    tial supplies that the whole world needed at the same time?
                                                                        At Carilion, the ability to overcome these and other chal-
                                                                    lenges in real time resulted from longstanding traditions of
                                                                    teamwork and interdisciplinary leadership.
                                                                        Weeks before the first COVID-19 case struck southwestern
                                                                    Virginia, Carilion’s Incident Command system kicked into gear.
                                                                    Medical and administrative leaders from across the enterprise
                                                                    formed plans to create isolation units, convert office space to
                                                                    beds if needed, and retrain and reassign workers to areas of
                                                                    critical need.
                                                                        Years of close collaboration between Carilion and Virginia
                                                                    Tech enabled physicians and researchers to work seamlessly
                                                                    together on everything from finding new ways to decontam-
                                                                    inate and reuse precious personal protective equipment to
                                                                    developing a new respirator whose usefulness may well outlast
                                                                    the current crisis.
                                                                        And a long tradition of warm relations between Carilion
                                                                    and the communities it serves has paved the way for steady
                                                                    communication of key public health information. The commu-
                                                                    nity responded in kind, with an outpouring of donated meals,
                                                                    masks, and equipment for Carilion workers that brought Tom
                                                                    Hill, a senior vice president at Carilion, nearly to tears. Hill,
                                                                    who oversees procurement for Carilion, says, “We were over-
                                                                    whelmed with the generosity, the kindness.”
                                                                        While the final chapters on COVID-19 have yet to be
                                                                    written, the events of 2020 set the backdrop for an object
                                                                    lesson in how a great health system, in a great community, can
ILLUSTRATION: BALBUSSO TWINS

                                                                    meet a crisis head on with speed, efficacy, and grace.

                                   CARILION CLINIC RESPONDED SWIFTLY TO THE
                                   UNPRECEDENTED CHALLENGES OF COVID-19. by Charles Slack

                               12 CARILION MEDICINE | FALL 2020/WINTER 2021
Carilion Medicine - Carilion Clinic
SURGE
                                               COVID
                                               CRISIS
                                                                                     On March 19, 2020, Paul R. Skolnik, M.D., an infectious diseases
                                                                                     specialist and chair of Carilion Clinic’s Department of Medicine, announced
                                                                                     in a video the news that everyone, at some level, had been bracing for—south-
                                                                                     western Virginia had its first case of COVID-19.
                                                                                         A woman in her late 80s had presented at Carilion Roanoke Memorial

  PROTECTORS
                                                                                     Hospital three days earlier with symptoms consistent with the disease. She
                                                                                     was admitted to an isolation unit, and a laboratory test confirmed the diag-
                                                                                     nosis. Already in serious condition when she arrived and at high risk because
                                                                                     of her age, she died 10 days later.
EARLY IN THE PANDEMIC, CARILION CLINIC MOBILIZED QUICKLY                                 Steve Arner, Carilion’s chief operating officer, recalls that, for all the ner-
TO TURN PLANS INTO ACTION. by Charles Slack                                          vous anticipation of the inevitable arrival of COVID-19, a sense of calm pre-
                                                                                     vailed. “We knew we were ready for whatever might occur,” he said, “because
                                                                                     of the intense planning we had already done.”

14 CARILION MEDICINE | FALL 2020/WINTER 2021            PHOTO: ORBON ALIJA, ISTOCK                                                   CARILION MEDICINE | FALL 2020/WINTER 2021 15
Carilion Medicine - Carilion Clinic
Laying the Groundwork                                     UPWARD OF
                                                                                   community. We had to make sure we were pro-
               That confidence lay rooted in weeks of                              tecting those most vulnerable to the virus.”
               preparation. As the deadly virus made      40 PERCENT                   Another key issue facing Carilion—like all health
               its push into Seattle, New York City,      OF INFECTED              systems—was the sudden need for equipment. And,
               and elsewhere, Roanoke’s location—         PEOPLE                   unlike with a natural disaster or regional outbreak of
               more than 150 miles from the nearest       ARE ASYMP-               illness, coronavirus has been so encompassing that
               major metropolitan area and girdled by     TOMATIC.                 virtually every locality in the world was scrambling for
the Blue Ridge Mountains—offered a gift of time                                    the same suddenly precious supplies. Modern supply
                                                          THAT’S
that Carilion leaders were determined not to waste.                                chains—marvels of complex logistics—suddenly
    Starting in December, nearly three months             VERY                     came to resemble a Wild West free-for-all.
before the World Health Organization’s March 11           DIFFERENT                    With stories emerging about patients in other
declaration that COVID-19 was a pandemic, Carilion        FROM, SAY,               hard-hit cities lying in hospital corridors in need of
was already forming a response plan. On February 27,      EBOLA,                   ventilators, wearied hospital staff donning bandanas
the health system gathered leaders from areas             WHERE                    for masks, and humble hand sanitizer suddenly a
ranging from infectious diseases to nursing to pro-                                rare and precious commodity, Carilion procurement
                                                          PEOPLE
curement to communications for the formal launch                                   teams kicked into high gear, making thousands of
of Incident Command, Carilion’s official structure        ARE HEMOR-               phone calls in search of equipment to keep patients
for responding to emergency situations.                   RHAGING.                 and staff safe. And Carilion clinicians teamed with
    “What we really didn’t want was panic,” Arner says.   EBOLA IS                 Virginia Tech researchers to fashion new equipment
“We knew there would be a great deal of concern, so       NOT A                    and explore novel ways to clean precious N95 masks
the question became, how do we make sure everyone         SECRET.”                 for reuse.
knows we have a system in place to make decisions         Paul R. Skolnik, M.D.,
                                                                                       At the same time came the all-important deci-
and roll solutions out quickly?” Arner, who also now      Infectious Diseases      sions about how to best manage space and how to
serves as chair of the Virginia Hospital & Healthcare     Specialist and           treat COVID-19 patients without risking spread of
Association, began meeting weekly with medical and        Chair of Carilion        the virus to other patients or providers.
                                                          Clinic’s Department
civic leaders around the region and the common-           of Medicine
wealth to ensure a coordinated response.
    During a pandemic in which misinformation                                      Creating Barriers to Disease
and rumor have sometimes spread faster than the                                                  The Incident Command structure,                  Guarding against this unpredictable threat           Managing People                                            LUCKY BREAK:
                                                                                                                                                                                                                                                                  In confronting
virus itself, one key role of Incident Command is to                                             used at hospitals throughout the             required what Craig Bryant, director of emergency                       Yet the most complex challenge was          the COVID-19
convey accurate information to Carilion staff and                                                country, is designed to help Carilion        management and safety, refers to as a “hardening”                       not the buildings or the equipment          pandemic,
the community at large. Nearly 50 marketing and                                                  respond to crises of all kinds, from         of all facilities. Working with an area contractor                      but the people—managing Carilion’s          Carilion Clinic
communications professionals from around the                                                     floods to fires to major accidents. In       at Carilion Roanoke Memorial Hospital, he says,                         more than 13,000 employees across           found itself
                                                                                                                                                                                                                                                                  fortunate in
Carilion system coalesced into a crisis communica-                                               many instances, the chair of medicine        “We basically turned a whole floor into a negative                      seven hospitals and more than 100           that its chair
tions team responsible for managing both breaking                                  is a key member of that team. In the midst of a            pressure unit.”                                                         clinics in 20 counties. For hospitals       of medicine,
news and longer-term educational content about                                     historic pandemic, Carilion had a stroke of luck: Its          Patients with COVID-19 and those under investi-      everywhere, the pandemic has been a study in               Dr. Paul R. Skolnik,
the disease, including a town-hall style Coronavirus                               chief of medicine is also a noted infectious diseases      gation for the disease were placed in rooms with HEPA    contradictions. With elective surgery and other            is a noted expert in
                                                                                                                                                                                                                                                                  infectious diseases.
Community Conversation simulcast on all local                                      specialist. In previous roles, Dr. Skolnik had joined      (high-energy particulate air) filters designed to cap-   services shut down to control spread of the virus,
radio and television stations.                                                     the fight against diseases ranging from HIV/AIDS           ture and remove microscopic contaminants. A special      hospitals experienced a drop in revenue and
    “The key for much of our planning was antici-                                  to the West Nile virus, and he helped lead the             air handling system maintains air pressure at lower      demand that forced reductions in staff and hours.
pating a surge of patients, and preparing to address                               response against Ebola in Connecticut.                     levels than in surrounding corridors and rooms—thus          In April, Carilion made the difficult decision to
it when it came,” says Chris Turnbull, director of                                     Among alarming characteristics of the virus,           making it harder for air to escape to the rest of the    furlough some employees. Ultimately, this move
corporate communications and operational conti-                                    two stood out from the start, Dr. Skolnik says.            hospital. Doors to the rooms remain tightly shut,        affected fewer than 10 percent systemwide, and all
nuity at Carilion. “We knew we’d have to be on top                                 First was the speed of transmission. Graphs and            with entry through an anteroom, and displays give        staff retained health benefits. Carilion leaders, physi-
of our game, every person, every day.”                                             maps tracking the global spread of the coronavirus         workers a running read on the air pressure.              cians, and senior managers also took temporary pay
                                                                                   and the West Nile virus during the early 2000s                 Hardening also meant limiting access to build-       cuts of 5 to 20 percent. Yet while some departments
                                                                                   resemble each other, but with a crucial difference.        ings—no easy task at a community institution             languished, the virus placed unique and ongoing stress
Protecting Patients and Staff                                                          “The West Nile spread took four to five years to       with a long and proud tradition of openness.             on Carilion’s ability to find sufficient staff to treat
             Carilion carefully observed how other                                 develop,” Dr. Skolnik says. “The coronavirus took              “Carilion was, and still is, very community-ori-     coronavirus patients and help keep communities safe.
             areas were dealing with the crisis, their                             four or five months. That’s alarming.”                     ented, so visitors came and went easily prior to the         For Carilion, nowhere has that fine balance been
             successes and setbacks. When New                                          The second characteristic was the stealth of           pandemic,” Bryant says. “At Roanoke Memorial we          more obvious than among its 3,000-strong staff of
             York experienced a surge in COVID-19                                  the coronavirus. “Upward of 40 percent of infected         had something like 14 ways that people could enter       nurses and physician assistants.
             deaths in nursing homes and senior                                    people are contagious yet asymptomatic, which makes        the hospital. We narrowed that down to five. That’s          “Our biggest issue has been staffing,” says Meg
             care centers, Arner says, “We made a                                  viral transmission harder to prevent,” Dr. Skolnik         the only way we can ensure that everyone’s wearing       Scheaffel, B.S.N., R.N., vice president and chief
decision very quickly to let our medical directors and                             says. “That’s very different from, say, Ebola, where       a mask, and that all visitors get screened to make       nursing officer. “When COVID-19 first hit, our
others find ways to help those facilities in our                                   people are hemorrhaging. Ebola is not a secret.”           sure they’re not exhibiting symptoms.”                   patient census declined about 40 to 50 percent.”

16 CARILION MEDICINE | FALL 2020/WINTER 2021                                                                                                  PHOTO: JARED LADIA                                                              CARILION MEDICINE | FALL 2020/WINTER 2021 17
With some staff furloughed, she and the nursing
                                                           OUR
                                                                                  have long recognized the value of data. The corona-                                                                                                                                            COVID
team found themselves facing a whole new set of                                   virus put a new urgency on the need to convert data                                                                                                                                            CRISIS

                                                                                                                                                    MEDICINE
challenges and vacant positions.                           LEADERS                into actionable information. Fortunately, having
    “We reassigned 20,000 hours of employee time           HAVE                   some of that infrastructure already in place allowed
right out of the gate,” she says. Whereas under            LONG                   us to mobilize quickly.”

                                                                                                                                                    GOES VIRTUAL
normal circumstances each Carilion hospital oper-          RECOG-                     Since the pandemic began, Dr. Morgan and a
ates more or less autonomously in terms of staffing,       NIZED THE              team of nearly 80 information specialists have
in this case a more comprehensive, cohesive ap-                                   created dashboards with data updated in real
                                                           VALUE OF
proach was needed. To date more than 75,000 hours                                 time to track cases, predict surges, and better
of employee time have been reassigned to meet the          DATA. THE              align the supply of personal protective equipment
                                                           CORONA-
needs and demands of the pandemic.
    To manage the challenge, Carilion developed an         VIRUS PUT
                                                                                  with needs. At a glance, internal users can see the
                                                                                  number of confirmed COVID-19 cases within the
                                                                                                                                                    NOW, MORE THAN EVER, PATIENTS ARE CHOOSING TO USE
enterprise-wide staffing command center. At Carilion       A NEW                  Carilion system, as well as the number of people                  TECHNOLOGY TO CONSULT THEIR HEALTH CARE PROVIDERS.
Roanoke Memorial Hospital, an entire floor spanning        URGENCY                tested and the number of deaths. Cases are also
three towers was dedicated to COVID-19 patients.                                  broken down by race, gender, age, and geographic
                                                           ON THE
    “We had to train staff quickly,” Scheaffel says.                              location. Users can compare the number of recent
Protective safety officers—positions newly created in      NEED TO                cases to longer timeframes and the number of beds                                                                                                   were conducted asynchronously via Caril-
response to the pandemic—were assigned to make             CONVERT                devoted to COVID-19 patients to those with other                                                                                                    ion’s secure patient portal, MyChart. Patients
sure that everyone, whether patient, visitor, or staff,    DATA INTO              conditions. They can also track cases at each Car-                                                                                                  can use MyChart to ask their doctors ques-
wore appropriate personal protective equipment             ACTION-                ilion facility and the health effects on staff.                                                                                                     tions, check lab results, refill prescriptions,
inside Carilion buildings and practiced proper hand        ABLE                       In May, when a statewide ban on elective sur-                                                                                                   pay bills, and perform other functions.
hygiene. Contact tracers, another new role, track the                             gery and other procedures lifted, the dashboards                                                                                                        For Carilion and other health systems
                                                           INFOR-
recent histories of anyone who is ill and may have                                helped Carilion ensure that reopening wasn’t                                                                                                        nationwide, the rapid transition to virtual
been exposed to or recently diagnosed with the virus.      MATION.”               driving a spike in new infections. They have also                                                                                                   medicine during the pandemic was made
                                                           Stephen Morgan,                                                                                                                         DIGITAL MEDICINE
    Another immediate challenge was to fill a poten-                              tracked volumes of non-COVID-19 patients in the                                                                                                     possible by waivers from the Centers
tial void of intensive care nurses. “It takes about a
                                                           M.D., Senior Vice
                                                                                  wake of reopenings, comparing patients in 2020
                                                                                                                                                                                                   BY THE NUMBERS                     for Medicare and Medicaid Services that

                                                                                                                                                                                                   700
                                                           President and
year to develop and fully orient a nurse to intensive      Chief Medical          with those in prior years. In that sense, the intense                                                                                               enabled reimbursements for telemedicine.
care, and they need to have a certain experience           Information Officer,   need for information related to the virus is in turn                                                                                                    In a recent column in Modern Health-
level to be successful even within that year,”             Carilion Clinic        spurring new systems that will help Carilion better                                                                                                 care, Nancy Howell Agee, president and
Scheaffel says. “But we didn’t have a year. We had                                manage patient care even when the pandemic even-                  Like many experts in the growing field of      Number of patients each day        chief executive officer of Carilion, wrote,
two months—or even just two days.”                                                tually becomes a memory.                                          digital medicine, Stephen Morgan, M.D.,        using telehealth services          “With regulatory barriers removed, the
    Scheaffel and her team developed a “mini critical                                 By mid-September, with non-COVID-19                           senior vice president and chief medical        by mid-March 2020                  health care field has made significant

                                                                                                                                                                                                   23,000
care course” and turned to nurses with past experience                            patients returning and most Carilion services func-               information officer of Carilion Clinic, had                                       progress. At Carilion, for example, what we
in such settings as an intensive care unit or cathe-                              tioning as before, furloughed employees returned                  long envisioned a time when virtual doctor                                        thought would take us two years, we were
terization lab. While these nurses can’t fully replace                            to full hours. In the early months of the pandemic,               visits might help clinicians provide quality                                      able to accomplish in a matter of days.”
ICU-dedicated nurses, Scheaffel says, “They can still                             at least, even amid the real suffering of many                    care remotely. But he never predicted the      Percentage increase from
                                                                                                                                                                                                                                          While patients have expressed high
give medications, conduct basic assessments, and help                             patients and their families, southwestern Virginia                sort of trial by fire wrought by the corona-   pre-COVID-19 days, when daily      satisfaction with virtual visits, a key chal-
with suctioning or ventilator care. Their presence has                            appeared to have escaped the worst.                               virus pandemic.                                visits had averaged only three     lenge will be to continue improving the

                                                                                                                                                                                                   60
helped take some of the pressure off the ICU staff.”                                  With a surge of cases and hospitalizations in late                Before COVID-19, Carilion clinicians                                          experience for physicians, Dr. Morgan says,
                                                                                  2020, though, Carilion has drawn on portions of                   were averaging just over three virtual                                            to convince them they can provide the
                                                                                  its original provisional plans to handle this influx              visits a day, often involving psychother-                                         same level of care as with in-person visits.
From Raw Data to Lifesaving Action                                                of additional patients with COVID-19. As effective                apy, as that field was an early adopter of                                        And in rural areas, insufficient broadband
                                                                                                                                                                                                   Percentage of virtual visits
               Sharing accurate information is even                               vaccines started rolling out in December, along with              virtual options. By mid-March, when the        by phone                           technology prevents many patients from

                                                                                                                                                                                                   30
               more crucial among Carilion staff. Like                            additional treatments—and with infection rates                    virus curtailed in-person visits to Caril-                                        seeing their doctors online.
               most health systems, Carilion generates                            rising alarmingly in the United States and else-                  ion’s network of hospitals and clinics, that                                          By late summer 2020, with many Caril-
               vast amounts of data, as many as 12                                where—there’s no room for complacency.                            number jumped to more than 600 a day,                                             ion departments reopened, virtual visits
               terabytes (one terabyte is equal to 1,000                              Indeed, just as experience from past crises has               eventually reaching 700 by mid-March—                                             dropped to about 20 percent of all visits.
               gigabytes) a year on admissions, medical                           helped Carilion manage the coronavirus, the pan-                  an increase of more than 23,000 percent        Percentage of virtual visits       Yet for Dr. Morgan and others, the future
                                                                                                                                                                                                   by online video
histories, and even patients’ vital signs.                                        demic is already teaching lessons that will inform                over pre-COVID-19 levels, covering a wide                                         seems clear.

                                                                                                                                                                                                   10
    In 2019, Stephen Morgan, M.D., senior vice presi-                             responses to future challenges.                                   spectrum of specialties.                                                              “What we’ve experienced since the
dent and chief medical information officer, had begun                                 “When a health crisis hits, people are fearful and                While some 60 percent of virtual visits                                       spring,” Dr. Morgan says, “has been a funda-
a two-year project aimed at organizing all those data                             need clear, accurate, and easy-to-understand infor-               were by telephone, 30 percent were                                                mental shift in the way we treat patients
to help clinicians and administrators anticipate pa-                              mation,” Dr. Skolnik says. “It’s our job to deliver that          conducted virtually using video conferenc-     Percentage of virtual visits       and the way we will continue to treat them
tient needs, manage resources, and improve care.                                  information. Getting our team all on the same page                ing technology. The remaining 10 percent       through MyChart                    going forward.”
    “Our data strategy and data analytics are among                               and working to the same goal is absolutely key. We
Carilion’s high-priority areas,” he says. “Our leaders                            can never let our guard down.” CM

18 CARILION MEDICINE | FALL 2020/WINTER 2021                                                                                                 PHOTO: DARRYLE ARNOLD                                                                CARILION MEDICINE | FALL 2020/WINTER 2021 19
BATTLE READY: Dr. Anthony Baffoe-Bonnie,
                                                                                   medical director for infection prevention and
                                                                                     control at Carilion Clinic, knew that speed
                                                                                    and ingenuity would be critical in the early
                                                                                      days of fighting the COVID-19 pandemic.

            DESIGN
                                                                          COVID
                                                                          CRISIS

             forLIFE
                         AS THE CORONAVIRUS SPREAD AND
                       THREATENED LIVES, CARILION CLINIC
                         AND ITS COLLABORATORS BECAME
                                 INVENTIVE. by Marcia Lerner

20 CARILION MEDICINE | FALL 2020/WINTER 2021         PHOTO: JARED LADIA
SUPPLY AND DEMAND:
 “We’ve never had to
 fight for products
 before,” says Tom Hill,
 Carilion’s senior vice
 president of materials
 management
 (below). “We could
 get anything we
 wanted as long as we
 were willing to spend
 the money. With
 the advent of the
 coronavirus, though,
                                    P               atient beds. Masks. IV bags, tubes, and splitters.
                                     The list goes on. From automatic pill dispensers to X-ray machines
                                     to pharmaceuticals and office supplies, every piece of equipment a
                                     hospital uses comes through the often-unsung heroes of health care
                                     facilities: the procurement team. • As senior vice president of mate-
                                     rials management at Carilion Clinic, Tom Hill oversees the vast supply
 we were no longer in                chain, warehouses, and distribution system that ensure Carilion’s
 that environment.”                  13,000-plus employees—physicians, nurses, administrators, emer-
                                     gency workers, and others—have the tools they need to do their jobs.
       THE
    CHALLENGE

    Scarcity of
     Products

                                                                                                                       But even for a team used to performing daily                         The Mask Challenge
                                                                                                                       miracles, the disrupted supply chains and                            Early in the pandemic, it became clear that
                                                                                                                       acute shortages that occurred in the early                           the United States was facing a shortage of
                                                                                                                       days of the coronavirus pandemic posed stag-                         N95 masks, which, as they block 95 percent
                                                                                                                       gering difficulties.                                                 of airborne particles, are an essential part of
                                                                                                                          “We’ve never had to fight for products                            personal protective equipment for workers
                                                                                                                                                                                                                                                          THE
                                                                                                                       before,” Hill says. “We could get anything we                        treating COVID-19 patients. Together with                  CHALLENGE
                                                                                                                       wanted as long as we were willing to spend                           his infection prevention team, Anthony
                                                                                                                                                                                                                                                          Mask
                                                                                                                       the money. With the advent of the coro-                              Baffoe-Bonnie, M.D., medical director for                   Shortage
                                                                                                                       navirus, though, we were no longer in that                           infection prevention and control at Carilion,
                                                                                                                       environment.”                                                        realized that extending the life of the masks          IN THE AIR: As an avid
                                                                                                                          As Hill and his team went into overdrive,                         already in stock would be crucial.                     outdoor athlete,
                                                                                                                       making thousands of phones calls to source                               Dr. Baffoe-Bonnie learned that Duke Uni-           Dr. Linsey Marr
                                                                                                                       suddenly scarce products, Carilion practi-                           versity’s biological warfare center had science        (above left) has
                                                                                                                                                                                                                                                   long understood
                                                                                                                       tioners and their Virginia Tech colleagues                           supporting the potential for hydrogen peroxide         the importance
                                                                                                                       responded with innovation: improving mask                            to decontaminate masks. Experimenting with             of air quality. Top
                                                                                                                       sanitization, designing better face shields,                         different concentrations and methods, he               right: Carilion
                                                                                                                       transforming BiPAP machines into ventila-                            found that hydrogen peroxide gas could indeed          Clinic workers
                                                                                                                                                                                                                                                   decontaminate
                                                                                                                       tors, and modifying respirator hoods. The                            remove any active trace of the virus as well as        equipment. Bottom
                                                                                                                       results of their vision are helping protect                          other contaminants.                                    right: Virginia Tech
                                                                                                                       Carilion patients and staff, offering options to                         “Then came the next question,” Dr. Baffoe-         graduate student
                                                                                                                                                                                                                                                   Lindsey Bezek works
                                                                                                                       the wider health care community, and invigo-                         Bonnie says. “Did the decontamination
                                                                                                                                                                                                                                                   with 3D-printed
                                                                                                                       rating the relationship between Carilion and                         method itself negatively affect the mask’s effi-       masks to be tested
                                                                                                                       one of its principal partners, Virginia Tech.                        cacy?” He connected with Linsey Marr, Ph.D.,           by Dr. Marr.

22 CARILION MEDICINE | FALL 2020/WINTER 2021                                                      PHOTO: JARED LADIA   PHOTO: PETER MEANS FOR VIRGINIA TECH (ABOVE LEFT AND BOTTOM RIGHT)                               CARILION MEDICINE | FALL 2020/WINTER 2021 23
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