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Carilion Medicine FALL 2020 | WINTER 2021 In partnership with the Virginia Tech Carilion School of Medicine and Fralin Biomedical Research Institute at VTC SURGE PROTECTORS Before the first patient with coronavirus had even arrived, Carilion Clinic was ready
contents CARILION MEDICINE FALL 2020/WINTER 2021 Departments 2 FROM THE CMO 3 IN BRIEF Expanded telemedicine; White Coats for Black Lives 8 GRAND ROUNDS Education initiatives both classic and with a twist THE ART OF MEDICINE: THE 44 HEALING CEILING Carilion Clinic’s cheerful new ceiling tiles were painted by children for children. BY TIFFANY HOLLAND 46 CHEERS FOR PEERS Carilion clinicians achieve recognition 28 BACKSTORY: THE THIRD 48 PILLAR OF LEARNING MOVING FORWARD: Health systems science gives medical Marcia Dupree narrowly students the holistic framework they need survived COVID-19, the disease to make a positive impact on medicine. that took her husband’s life. BY LEE A. LEARMAN, M.D., PH.D. SPECIAL REPORT Surge Protectors Features 12 14 20 28 32 36 40 UP TO SPEED SURGE DESIGN LOVE AND GRIEF RISING HELPING HUGS, The COVID-19 pandemic has created unprecedented, PROTECTORS FOR LIFE IN THE TIME OF STARS HANDS NOT DRUGS seemingly insurmountable issues. Fortunately, Carilion Early in the pandemic, even before coronavirus entered As the coronavirus spread and threatened lives, CORONAVIRUS The heroes of the pandemic—from Carilion The Brachial Plexus Clinic at Carilion is bringing a When it comes to treating babies with neonatal Clinic had key systems the region, Carilion Clinic Carilion Clinic and its Marcia Dupree mourned her Clinic’s frontline providers to multidisciplinary approach to abstinence syndrome, already in place to confront mobilized quickly to turn collaborators became husband’s COVID-19 death as giving community members— patients at risk of losing arm mothers have proved such challenges. plans into action. inventive. she struggled for her own life. deserve celebration. mobility to nerve damage. to be the best medicine. BY CHARLES SLACK BY CHARLES SLACK BY MARCIA LERNER BY ANITA SLOMSKI BY TIFFANY HOLLAND BY VERONICA MEADE-KELLY BY JESSICA CERRETANI COVER ILLUSTRATION: BALBUSSO TWINS; JARED LADIA (PHOTO ABOVE)
Carilion Medicine in brief THERE HAVE BEEN INDELIBLE MOMENTS in my life: The Space Shuttle Challenger explosion. The Oklahoma City bombing. The collapse of the World Trade Center’s South President and Chief Executive Officer Nancy Howell Agee On the pulse of the Tower, followed by that of the North Tower. I remember the unusual eeriness that Chief Medical Officer and Carilion Clinic community Executive Vice President followed the September 11 terrorist attacks. Patrice M. Weiss, M.D. For days, it felt like the world had stopped. Yet we found comfort with family, friends, and Editorial Advisory Panel Joel Bashore, P.A.; Nathaniel L. Bishop, D.Min.; other loved ones. We became closer, literally Cesar Bravo, M.D.; John Burton, M.D.; Kimberly and figuratively. Shaken yet undeterred, we Carter, Ph.D., R.N.; Teresa Ann Conner, Ph.D.; resolutely continued our daily lives. Kimberly Dunsmore, M.D.; Daniel Harrington, M.D.; Daniel Karolyi, M.D., Ph.D.; Donald Kees, M.D.; Pictures of Health The COVID-19 crisis feels different. The The American Hospital Association Lee A. Learman, M.D., Ph.D.; Michael Nussbaum, world as we knew it stopped, but so did many of our usual sources of comfort. M.D.; Sarah Henrickson Parker, Ph.D.; John Pastor; has honored Carilion Clinic as one We were told: Don’t get together. Don’t leave your home unless you must. Edwin Polverino, D.O.; Paul R. Skolnik, M.D.; Robert of only five recipients of the 2020 Don’t gather with others to share your faith. You can’t have dinner with your Trestman, M.D., Ph.D.; Fidel Valea, M.D. AHA Dick Davidson NOVA Award. closest friends. You can’t attend plays, movies, or concerts. Chief Administrative Officer This prestigious national award Unlike with 9/11, we must endure this historic event often isolated and Jeanne Armentrout recognizes hospitals and health alone, exacerbating physical and mental health challenges on many levels. Vice President systems for their collaborative ef- The idea that a virus, so tiny and invisible, could cause such large-scale Mike Dame forts toward improving community disruption—shutting down schools, businesses, sports, entertainment, and Executive Editor health status. Carilion was recog- Linda Staley nized for its work with Healthy Roa- even health care around the world—seemed implausible a year ago. Editor noke Valley, a partnership with the Now we’re living it. Sometimes I experience a disquietude. It seems like we’re Paula Byron United Way of Roanoke Valley and living in a containment. At other times, I’ve wanted to jump out of my skin or other local organizations to address Editorial Assistant hop on a plane until I realized there was nowhere to go! The virus is inescapable. health disparities in Roanoke. Tiffany Holland The coronavirus is not confined to a specific population either; we’re all at Healthy Roanoke Valley projects Art Director MOVING THE NEEDLE: Carilion Clinic’s risk. In our region, as of this writing COVID-19 cases and hospitalizations, Laura McFadden include Fresh Foods Rx, a 12-week initial batch of COVID-19 vaccines rather than abating, are climbing steadily, and our positivity rate now is program that provides patients with went to frontline health care workers. Special Thanks among the highest in Virginia. Catherine Doss, Belinda Harris, Mark Lambert, weekly health education, peer and Rather than going about our lives, we’re finding that COVID-19 continues Alison Matthiessen, Karen McNew McGuire, physician support, and vouchers to dominate our culture. As the weeks and months wear on, I continue to be Anne Shaver, Whitney Slightham CARILION CLINIC for fresh, locally grown produce; Pathways Community Hub, a care A SHOT IN THE ARM impressed with the way our teams selflessly put patients first. I’ve witnessed nurses working long shifts in our COVID-19 unit as well as throughout our 1 Riverside Circle coordination system in which com- In mid-December, Carilion Clinic received “This is an exciting step forward in the hospitals and then volunteering in their free time. I’ve seen care providers P.O. Box 13727 munity health workers use a home its first shipment of Pfizer’s COVID-19 fight against this pandemic.” Roanoke, VA 24036 visiting model; and the Morningside vaccine. “The light at the end of the Paul R. Skolnik, M.D., chair of the De- pitching in to cover for colleagues with even more pressing needs or those who CarilionClinic.org Community Garden, which provides COVID-19 tunnel is getting a little bright- partment of Medicine, agreed, adding a may have been exposed or infected. 800-422-4842 residents in a food desert with fresh er,” said Chad Alvarez, Pharm.D., senior reminder to double down on precautions: I’m grateful, too, for the families of our providers, for whom this work also fruits and vegetables. director of pharmacy and the leader of “Those actions and the COVID-19 vac- represents a sacrifice. Carilion’s COVID-19 Vaccine Task Force. cines will be what beat this pandemic.” The outpouring of support from our community means so much. While we didn’t go into health care for the accolades, the clear appreciation we’ve received Carilion Medicine is published twice a year at: reminds us that what we do every day really is special. Despite our social 213 McClanahan Street, Suite 200 research tool Roanoke, VA 24014 distancing, in many profound ways the pandemic has brought us closer. Phone: 540-266-6586 Fax: 540-266-6608 Strength in Numbers Email: CarilionMedicine@carilionclinic.org Web: CarilionClinic.org/carilionmedicine Carilion Clinic has launched Storage and Programs Accelerating Research Collaborations (SPARC), a new, secure tool that enables Carilion Clinic is a nationally ranked integrated health research teams to store, share, and analyze data within the same system headquartered in Roanoke, Virginia. Its flagship, Carilion Roanoke Memorial Hospital, is the cloud-based research environment, all while being HIPAA compliant. Patrice M. Weiss, M.D. CROSSING THE DESERT: The clinical affiliate of the Virginia Tech Carilion School of “The future of research is about the ability to manage, share, and use big data,” Chief Medical Officer and Executive Vice President Medicine and Radford University Carilion. Morningside Community Garden is a Healthy Roanoke Valley initiative said Paul R. Skolnik, M.D., chair of the Department of Medicine. “We can now securely Carilion Clinic © Copyright 2021 by Carilion Clinic. All editorial rights that offers residents who live in a share data beyond the researchers who collected them, enabling scientists to translate reserved. No part of this publication may be repro- food desert access to fresh produce massive amounts of data more quickly into findings with clinically relevant outcomes.” duced or transmitted in any form or by any means in addition to wellness education and without written permission. Opinions expressed may or may not reflect the views of Carilion. community resources. 2 CARILION MEDICINE | FALL 2020/WINTER 2021 PHOTO: JARED LADIA PHOTOS: EMILEE CHINN, THE ROANOKE TIMES; JOE CASTIGLIONI (TOP RIGHT) CARILION MEDICINE | FALL 2020/WINTER 2021 3
prevention Telemedicine Expands briefings The U.S. Department of Agriculture awarded Carilion Clinic a grant of nearly $1 million to expand and opti- mize its telemedicine program. “We are honored to receive this grant and excited to get to work,” said Stephen Morgan, M.D., senior vice president and chief medical information officer for Carilion. “This will allow us to build on our existing Practice network, offering rural patients Makes Perfect throughout western Virginia Carilion Clinic surgeons recently increased access to high-quality performed their 1,000th primary and specialty care services.” transcatheter aortic valve The Telemedicine Expansion and replacement (TAVR), a minimally ADVANCE GUARD Optimization Project will feature several new ways for patients to invasive procedure that uses a C catheter to implant an artificial ertified medical assistants in Virginia years 1–2 at the Virginia Tech Carilion connect and receive care from heart valve in patients with are now allowed to apply fluoride School of Medicine and a family medicine Carilion, including virtual care severe aortic stenosis. Carilion varnish to young children at well- physician at Carilion Clinic. centers, expanded inpatient and was one of the first health child doctor’s visits, thanks to a Guidelines recommend that children outpatient teleneurology services in END RACISM NOW: Artist and social worker La’Shay Foreman paints a crown in “W,” the final letter in a street mural in downtown Roanoke. The Urban Art Project of Roanoke hosted the project, in systems in the country to collaboration among physicians, dentists, receive regular fluoride applications starting community hospitals, and portable which local artists painted letters that together spelled out “End Racism Now.” Carilion Clinic and the perform this lifesaving treatment. nurses, and an advocacy group. at the onset of their first tooth eruption. Yet telehealth video devices available for Virginia Tech Carilion School of Medicine both helped fund the project in support of social justice. patient use in primary care practices, In 2018, the Delta Dental of Virginia Foun- children at that age are more likely to see a in assisted living centers, and during Best Practices dation awarded the Virginia Tech Carilion physician than a dentist. So the interdisciplin- In 2020, U.S. News & School of Medicine $100,000 to start a new ary team successfully advocated for legis- home health visits. appointment World Report pilot program to promote integrated oral lation enabling certified medical assistants “This grant, paired with Carilion’s telemedicine expansion in response recognized Carilion health care exams and fluoride varnishing for young children in local doctors’ offices. to be able to apply the varnish. At the same time, Dr. Schmidt-Dalton said, the team built to the COVID-19 pandemic,” School of Nursing Dean Named Roanoke Memorial Dr. Morgan said, “will allow for Hospital as one of “Many people don’t realize that early a model for collaboration. Johnnie Sue Wijewardane, Ph.D., has been named the inaugural continued improvements in Virginia’s top five hospitals for the childhood caries is the number one chronic “I believe we are leading the way with dean of the Radford University School of Nursing, based in both telemedicine access throughout sixth year in a row. The hospital was disease in kids,” said Tarin Schmidt-Dalton, this,” she said, “having developed a model Radford and Roanoke, Virginia. western Virginia, ensuring patients in also recognized among the elite M.D., associate dean for clinical science that other communities can use and adapt.” Dr. Wijewardane had most recently served as a professor in the rural communities can receive quality 13 percent of hospitals nationwide School of Nursing at the University of Mississippi Medical Center, that won “Best” honors; Carilion care close to home.” where she also served as associate dean for academic affairs. Before entering aca- performed highly in nine areas. community demia, she spent more than a decade as a nurse in a variety of clinical and hospital settings. She has been honored as a fellow of the American Association of Nurse Close to the Heart Taking a Knee for Justice Practitioners. Dr. Wijewardane earned a bachelor’s degree in nursing, a master’s degree in Carilion Clinic’s Heart Failure team The week after George Floyd’s brutal death, several dozen members of the nursing with an emphasis in emergency and trauma management, and a doctorate has achieved VAD Carilion Clinic community gathered near the Roanoke River to kneel in solidarity in nursing—with additional focus in psychometrics and evaluation, family and child (Ventricular Assist with White Coats for Black Lives, a obesity, and self-efficacy—from the University of Mississippi Medical Center. Device) Accredi- national campaign by health care “This is an exciting and pivotal time in the School of Nursing’s history as it recently tation from DNV workers against racism. became the largest academic school at Radford University with the establishment of GL – Healthcare, making the center Their silent vigil lasted 10 minutes, Radford University Carilion located in Roanoke,” said Brian O. Hemphill, Ph.D., presi- one of only 10 in Virginia. The just slightly longer than the amount DISTANCE VISION: In their first telemed- dent of Radford. “I am confident that, under the leadership of Dr. Wijewardane, the American College of Cardiology has of time police officer Derek Chauvin icine appointment, Bella and her mother, Radford University School of Nursing is poised for continued success and expanded also accredited Carilion Roanoke pressed his knee into Floyd’s neck. Kerri, consult with Dr. Andre Muelenaer, impact in the region, the commonwealth, and beyond.” chief of pediatric pulmonology at Carilion Memorial Hospital with “Chest Pain Clinic, about Bella’s asthma. Center with Primary PCI.” 4 CARILION MEDICINE | FALL 2020/WINTER 2021 PHOTOS: GETTY IMAGES (TOP LEFT); JOSH LAUKAITIS (BOTTOM LEFT); DARRYLE ARNOLD (ABOVE) PHOTOS: DAVID HUNGATE (TOP); COURTESY OF RADFORD UNIVERSITY (ABOVE); JARED LADIA, (TOP RIGHT) CARILION MEDICINE | FALL 2020/WINTER 2021 5
a moment in history 1918 I t began quietly, with a teenage boy at the churches, dance halls, movie theaters, and Baptist Orphanage in Salem, Virginia, bowling alleys closed. Streetcars operated complaining of chills and fever. Soon with windows wide open, police began nurse Mary Dunton was tending to two enforcing the anti-spitting statute, and dozen orphans, then twice that many. gauze masks started appearing on faces At Hollins College, in nearby Roanoke, across the region. student Louise Mapp fell ill. By week’s Residents were advised to restrict tele- end, 80 other students had joined her in phone use to emergencies, as so many op- the infirmary. Just weeks later, 30 Nor- erators had fallen sick. Police too saw their folk & Western Railway laborers were hos- numbers diminish, with one-third of the pitalized with “the grippe.” force becoming infected. FACING PAGE: In Roanoke, Red Cross volunteers, Wiley W. Eastwood didn’t even manage Druggists soon ran out of supplies. shown here selling Liberty Bonds to support the World War I effort, cared for people stricken with the to see a doctor; he left work early one day In the meantime, newspaper ads offered flu during the 1918 pandemic. THIS PAGE: Masked and died at home the next morning, after relief from flu symptoms through such workers across the country included New York City receiving a stream of visitors. On Sep- remedies as Cascara Quinine cold tablets, conductorettes (above, middle); Red Cross nurses in tember 25 of that year, Eastwood became Dreco stomach tonic, Dr. Pierce’s Pleasant Washington, D.C. (above, right); barbers in Cincinnati (center); office clerks in New York City (below, left); Snapshot the first Roanoke Valley resident to suc- cumb to the 1918 flu pandemic. Pellets, and “Oil of Hyomei,” a concoction of alcohol, liquid paraffin, and eucalyptus and nurses and doctors in a makeshift emergency hospital in Brookline, Massachusetts (middle, left). of a Past Within a month, nearly 90 of the 4,000 Roanokers already infected with the virus oil that, once inhaled, promised to “abso- lutely destroy the germs of influenza.” Local newspaper ads extolled the virtues of “pure milk” and bicycling to work to avoid crowds, while Pandemic had died, including Dunton and Mapp. Fortunately, by the time the Great War state and national posters advised hygienic practices. At the time, many local physicians were armistice was declared on November 11 Just over a century stationed away, having received U.S. mili- of that year, the Roanoke area was expe- ago, a worldwide tary commissions. So, with the encourage- riencing minor victories in its own war influenza pandemic ment of Alice Terry Jamison, the local Red against the influenza virus. Cross chapter president and a major player At the end of 1918, the health depart- killed more than in the founding of what is now Carilion ment reported 162 deaths from more 50 million people, Roanoke Memorial Hospital, Red Cross than 6,500 influenza cases in the region. including hundreds student nurses joined high school teachers Although cases—and deaths—would in the Roanoke Valley. and other volunteers in helping to fill the continue to occur over the next two caregiving gap. years, their numbers fell significantly. With the urging of Dr. Brownley Foster, Even so, Dr. Foster concluded 1920 with the city health director, on October 8, the a warning to guard against complacency Roanoke City Council declared all schools, during the cold winter months. 6 CARILION MEDICINE IMAGES:|COURTESY FALL 2020/WINTER 2021 OF THE HISTORY MUSEUM OF WESTERN VIRGINIA (RED CROSS VOLUNTEERS) AND THE ROANOKE TIMES (ROANOKE CYCLE CO. AND CLOVER CREAMERY ADS) IMAGES: COURTESY OF THE NATIONAL ARCHIVES (CONDUCTORETTES, BARBERS, TENT HOSPITAL, CLERKS); LIBRARY OF CONGRESS (PATIENT ON STRETCHER); 7 VIRGINIA COMMONWEALTH UNIVERSITY LIBRARIES (“SAVE YOURSELF” POSTER); NATIONAL LIBRARY OF MEDICINE (“TO PREVENT INFLUENZA!” POSTER)
grand rounds Education at Carilion Clinic and its affiliates mentoring Recognition for a Trailblazer The American College EXPANDED CLASS OF 2024 of Physicians has bestowed a Master- In July, the Virginia Tech Carilion School of Medicine ship on Apostolos welcomed its 11th class, its largest to date. The Class “Paul” Dallas, M.D., of 2024 has 49 members, reflecting the first expan- director of Continuing sion in the school’s history. Medical Education “We are excited to welcome this outstanding new class, and to at Carilion Clinic. The offer seven more seats to students who are so well-qualified for ca- honor is reserved for reers in medicine,” said Lee A. Learman, M.D., Ph.D., dean of the clinicians who have Virginia Tech Carilion School of Medicine. “Members of the Class reached distinction of 2024 bring rich backgrounds. As with our smaller class size of MASTER MIND: in the excellence and 42, having 49 students supports the formation of a close-knit com- Dr. Paul Dallas explains an significance of their munity, with rich relationships among students, their faculty, and anatomical principle to a contributions to the our community.” medical student during science and art of Nearly 4,300 people applied for a slot. Ten members of the a portable ultrasound machine demonstration. medicine. Class of 2024 hold a master’s degree and one has a doctorate. The “Dr. Dallas is average member has completed more than 2,390 hours of research eminently qualified for this prestigious honor,” and accumulated more than 4,100 hours of clinical experience. said Nancy Howell Agee, president and chief “The increase in our class size allows us to cultivate seven ad- executive officer of Carilion. “For nearly three ditional scientist physicians whom we hope will work collabora- decades, he has served as an outstanding inter- tively, effectively, and sensitively toward a better health future nist. He is also a superb teacher and an innovative for our communities,” said Melanie Prusakowski, M.D., associate leader nationally.” dean for admissions. “The candidates are outstanding, and the Dr. Dallas has been a trailblazer locally and admissions team expects big things from this class.” nationally in ultrasound training. When he The school welcomed its first class in 2010. Since then, seven established a portable ultrasound program at the classes have graduated, each with a 100 percent match rate Virginia Tech Carilion School of Medicine a decade RITE OF PASSAGE: First-year medical student Vemmy Metsutnan flashes a peace sign while Dr. Lee A. Learman, dean of the Virginia Tech Carilion School to residency. ago, the institution was one of only three medical of Medicine, helps her don her new white coat (above left). Dr. Learman also helps Brandon Ganjineh into his white coat (above right). Students express emotion while watching a video with clips of family members and friends who were unable to attend the ceremony in person (bottom right). schools in the nation to provide such instruction. His curricular innovations continued. In 2018, the school, where he serves as an assistant professor, became the first in the country to use WHITE COAT CEREMONY portable ultrasound machines equipped with 12-lead EKG technology, which allows students When members of the Class of 2024 began their Still, the ceremony managed to have a celebratory feel, rec- to view images of the heart while also measuring studies at the Virginia Tech Carilion School of Medi- ognizing each student’s hard work to get into medical school its electrical activity through electrodes attached cine during the COVID-19 pandemic, they knew their and complete their first block of study. “The purpose of the cer- to the body. medical school experience would differ from those of the classes emony is to clarify for our students that a physician’s responsi- “Dr. Dallas’ enduring contributions are perhaps before them. The same was true for their White Coat Ceremony. bility is both to take care of patients and to care for patients,” marked best by his students,” said Agee. “He watch- White coat ceremonies tend to draw a large crowd of family said Aubrey Knight, M.D., senior dean for student affairs. es with pride as many top physicians who were and friends, but this year, with the need to ensure social dis- The evening’s keynote speaker, Lisa Uherick, M.D., an asso- once mentees reach the pinnacle of their profes- tance, guests were limited to only a loved one who lives with ciate professor of emergency medicine and medical director of sion by following in his footsteps—as beloved the student. Other friends, family, faculty, and community the pediatric emergency department at Carilion Roanoke Me- clinicians and leaders of residency and fellowship members were asked to attend virtually through a livestream. morial Hospital, gave each student a stone to remind them that SAFETY FIRST: The Virginia Tech Carilion School of Medicine traditionally programs. His legacy has been remarkable.” Students were widely spaced out in the auditorium where the bumps and friction along their journeys will help shape them takes a photo of its incoming class clustered together on the front steps of event was held. into polished physicians. the school’s building; this year, the pandemic inspired a new approach. 8 CARILION MEDICINE | FALL 2020/WINTER 2021 PHOTOS: RYAN ANDERSON PHOTOS: RYAN ANDERSON (ABOVE); DAVID HUNGATE (ABOVE RIGHT) CARILION MEDICINE | FALL 2020/WINTER 2021 9
medicine & innovation grand BEST IN CLASS: Alexandria Pilot, a doctoral student at Radford Focus on Design UNDER THE University Carilion, wants to translate roundup her health studies background into Three Virginia Tech Carilion The group’s first project was a MICROSCOPE a role in higher education. School of Medicine students website that serves as a virtual reposi- have created a medical design tory for sharing computer-aided design club that merges medicine and files that can be used for 3D printing of A Room of Her Own innovation. materials for use with personal protec- Research has Second-year students Luma Abun- tive equipment. The site accepts designs shown that a lack imer, Katie Hardin, and Tommy To said from medical students, physicians, of appropriate their goal is to support the engineering engineers, researchers, and anyone with facilities can im- and design ideas of medical students a bright idea. Early designs include face pede physicians and physicians so they can innovate and shields and accessories to reduce the who become mothers while com- improve medical technology, systems, strain on ears from face shield straps. pleting their training from being and procedures. “We felt that if we could provide “The Medical Design Club has a lot of energy and expertise,” said Stephen Gabriela Carrillo didn’t always aspire to be a neuroscientist. It wasn’t until she PULLING RANK able to follow the recommended guidelines for breastfeeding their medical students with the platform and LaConte, Ph.D., an associate professor at was providing in-home behavioral anal- U.S. News & World Report ranked After passing the National Board for infants. To help fulfill its commit- skills to creatively address the many the Fralin Biomedical Research Institute ysis therapy for children with autism Radford University Carilion Certification in Occupational Therapy, ment to physician well-being needs in the field of medicine, especially at VTC who serves as the club’s faculty that she was drawn to the laboratory. among the top health schools for graduates in occupational therapy are and to encourage physicians now during the pandemic, we would advisor. “It will be a wonderful experi- “Science gave the families I worked 2021. The programs listed included the doc- licensed to practice in settings ranging to follow the same advice they all be even more dynamic physician ence for medical students to be think- with a lot of hope,” said Carrillo, a tor of physical therapy, the doctor of nurs- from hospitals and nursing homes to give patients, Carilion Clinic has thought leaders,” Abunimer said. ing about medical design and technol- graduate student in Virginia Tech’s ing practice, the master of occupational schools, community centers, and pri- expanded its lactation facilities for Abunimer and Hardin have back- ogy issues from the very beginning of Translational Biology, Medicine, and therapy, and the master of communication vate practice. Those with a master’s de- residents and fellows. grounds in biomedical engineering; To’s their basic science and clinical training.” Health program. “Parents appreciated sciences and disorders with a concentration gree concentration in speech-language Dedicated lactation spaces— undergraduate degree is in biology. The club plans to use human- the therapy and saw progress, but they in speech-language pathology. pathology are prepared to earn the private rooms with a computer, “We thought this was an amazing centered design principles to foster were also encouraged by the idea that The doctor of physical therapy pro- Certificate of Clinical Competence in phone, sink or full bathroom, opportunity to work alongside class- innovation. “We’re hoping to make this one day, in our lifetime, a scientific gram engages students in honing deci- Speech-Language Pathology. and hospital-grade stationary mates and have ideas together and an incubator for new ideas,” Hardin said. breakthrough in our understanding of sion-making skills, critical thinking, “Radford University has long been breast pump—are now located learn how to solve problems by design- “We will help walk people through the autism might help their child.” psychomotor skill development, and known and respected for its delivery throughout Carilion Roanoke ing real-world solutions,” To said. process of designing a technology.” Now, just six years after her ac- social skills integration. The School of of high-quality academic programs in Memorial Hospital. Each dedicated ademic switch from studying archi- Nursing prepares registered nurses with a student-centered environment,” said space has a nearby refrigerator. tecture and psychology to pursuing a bachelor of science in nursing. The pro- Brian O. Hemphill, Ph.D., president of neuroscience, Carrillo earned a com- gram is distance-based to promote max- Radford University. “I am so proud of the petitive six-year, $445,000 National imum flexibility, while preparing gradu- great work occurring on the main campus Fellowship News Institutes of Health grant that will ates to work in a variety of settings and and at the recently established Radford The Wilderness fund her remaining doctoral and provide leadership in health care. University Carilion.” Medical Society postdoctoral training. confirmed its Under the mentorship of Michael certification Fox, Ph.D., a professor at the Fralin Bio- fellowship of Carilion’s medical Research Institute at VTC, Car- Wilderness Medicine Fellowship, rillo studies how infections alter brain one of only eight programs circuits. Her long-term goal is to study Medical Student Awarded Grant to nationally to be so honored. how infections alter those circuits in babies. After completing her doctoral Study Pediatric Brain Cancer The Accreditation Council for Graduate Medical Education studies, Carrillo hopes to join a world- has granted Carilion initial Yazdi Doshi, a third-year student at the Virginia Tech Carilion leading neuroimmunology lab for post- accreditation for a two-year School of Medicine, spent his summer pursuing a research doctoral training, paving the way to one rheumatology fellowship based fellowship at the St. Baldrick’s Foundation. There he continued day lead her own research lab focused in the Department of Internal his Fralin Biomedical Research Institute at VTC explorations into on perinatal neuroimmunology. Medicine. developing effective ways of treating pediatric glioblastoma, a “When I think about the impact OMeGA, the Medical Grants DESIGNERS FOR GOOD: A trio of medical students—from left, Luma Abunimer, Tommy brain cancer that is one of the most aggressive and difficult to that my research could one day have Association, awarded a grant to To, and Katie Hardin—started a club to serve as an incubator for biomedical design ideas. treat cancers in children. on children and their families,” Carrillo the Orthopaedic Hand Fellowship said, “that’s what really motivates me.” to offset the salary of one fellow. 10 CARILION MEDICINE | FALL 2020/WINTER 2021 PHOTOS: RYAN ANDERSON (LEFT); CLAYTON METZ (ABOVE) PHOTOS: RYAN ANDERSON (ABOVE); MARK LAMBERT (TOP) CARILION MEDICINE | FALL 2020/WINTER 2021 11
UP TO COVID CRISIS SPEED Modern hospitals are built for crisis. Their intricate and diverse departments and specialties share a common goal of saving, prolonging, and improving the quality of human lives. But what happens when a health crisis threatens to engulf the hospital itself? Carilion Clinic and thousands of hospitals and health systems across the United States have been put to that test in 2020 and will continue to be in 2021. As the novel coronavirus and its associated disease, COVID-19, spread inex- orably, health care facilities faced monumental questions: Were they prepared to isolate pandemic victims from other patients? How would they keep their workers safe and communicate clearly—without spurring panic? Where would they find essen- tial supplies that the whole world needed at the same time? At Carilion, the ability to overcome these and other chal- lenges in real time resulted from longstanding traditions of teamwork and interdisciplinary leadership. Weeks before the first COVID-19 case struck southwestern Virginia, Carilion’s Incident Command system kicked into gear. Medical and administrative leaders from across the enterprise formed plans to create isolation units, convert office space to beds if needed, and retrain and reassign workers to areas of critical need. Years of close collaboration between Carilion and Virginia Tech enabled physicians and researchers to work seamlessly together on everything from finding new ways to decontam- inate and reuse precious personal protective equipment to developing a new respirator whose usefulness may well outlast the current crisis. And a long tradition of warm relations between Carilion and the communities it serves has paved the way for steady communication of key public health information. The commu- nity responded in kind, with an outpouring of donated meals, masks, and equipment for Carilion workers that brought Tom Hill, a senior vice president at Carilion, nearly to tears. Hill, who oversees procurement for Carilion, says, “We were over- whelmed with the generosity, the kindness.” While the final chapters on COVID-19 have yet to be written, the events of 2020 set the backdrop for an object lesson in how a great health system, in a great community, can ILLUSTRATION: BALBUSSO TWINS meet a crisis head on with speed, efficacy, and grace. CARILION CLINIC RESPONDED SWIFTLY TO THE UNPRECEDENTED CHALLENGES OF COVID-19. by Charles Slack 12 CARILION MEDICINE | FALL 2020/WINTER 2021
SURGE COVID CRISIS On March 19, 2020, Paul R. Skolnik, M.D., an infectious diseases specialist and chair of Carilion Clinic’s Department of Medicine, announced in a video the news that everyone, at some level, had been bracing for—south- western Virginia had its first case of COVID-19. A woman in her late 80s had presented at Carilion Roanoke Memorial PROTECTORS Hospital three days earlier with symptoms consistent with the disease. She was admitted to an isolation unit, and a laboratory test confirmed the diag- nosis. Already in serious condition when she arrived and at high risk because of her age, she died 10 days later. EARLY IN THE PANDEMIC, CARILION CLINIC MOBILIZED QUICKLY Steve Arner, Carilion’s chief operating officer, recalls that, for all the ner- TO TURN PLANS INTO ACTION. by Charles Slack vous anticipation of the inevitable arrival of COVID-19, a sense of calm pre- vailed. “We knew we were ready for whatever might occur,” he said, “because of the intense planning we had already done.” 14 CARILION MEDICINE | FALL 2020/WINTER 2021 PHOTO: ORBON ALIJA, ISTOCK CARILION MEDICINE | FALL 2020/WINTER 2021 15
Laying the Groundwork UPWARD OF community. We had to make sure we were pro- That confidence lay rooted in weeks of tecting those most vulnerable to the virus.” preparation. As the deadly virus made 40 PERCENT Another key issue facing Carilion—like all health its push into Seattle, New York City, OF INFECTED systems—was the sudden need for equipment. And, and elsewhere, Roanoke’s location— PEOPLE unlike with a natural disaster or regional outbreak of more than 150 miles from the nearest ARE ASYMP- illness, coronavirus has been so encompassing that major metropolitan area and girdled by TOMATIC. virtually every locality in the world was scrambling for the Blue Ridge Mountains—offered a gift of time the same suddenly precious supplies. Modern supply THAT’S that Carilion leaders were determined not to waste. chains—marvels of complex logistics—suddenly Starting in December, nearly three months VERY came to resemble a Wild West free-for-all. before the World Health Organization’s March 11 DIFFERENT With stories emerging about patients in other declaration that COVID-19 was a pandemic, Carilion FROM, SAY, hard-hit cities lying in hospital corridors in need of was already forming a response plan. On February 27, EBOLA, ventilators, wearied hospital staff donning bandanas the health system gathered leaders from areas WHERE for masks, and humble hand sanitizer suddenly a ranging from infectious diseases to nursing to pro- rare and precious commodity, Carilion procurement PEOPLE curement to communications for the formal launch teams kicked into high gear, making thousands of of Incident Command, Carilion’s official structure ARE HEMOR- phone calls in search of equipment to keep patients for responding to emergency situations. RHAGING. and staff safe. And Carilion clinicians teamed with “What we really didn’t want was panic,” Arner says. EBOLA IS Virginia Tech researchers to fashion new equipment “We knew there would be a great deal of concern, so NOT A and explore novel ways to clean precious N95 masks the question became, how do we make sure everyone SECRET.” for reuse. knows we have a system in place to make decisions Paul R. Skolnik, M.D., At the same time came the all-important deci- and roll solutions out quickly?” Arner, who also now Infectious Diseases sions about how to best manage space and how to serves as chair of the Virginia Hospital & Healthcare Specialist and treat COVID-19 patients without risking spread of Association, began meeting weekly with medical and Chair of Carilion the virus to other patients or providers. Clinic’s Department civic leaders around the region and the common- of Medicine wealth to ensure a coordinated response. During a pandemic in which misinformation Creating Barriers to Disease and rumor have sometimes spread faster than the The Incident Command structure, Guarding against this unpredictable threat Managing People LUCKY BREAK: In confronting virus itself, one key role of Incident Command is to used at hospitals throughout the required what Craig Bryant, director of emergency Yet the most complex challenge was the COVID-19 convey accurate information to Carilion staff and country, is designed to help Carilion management and safety, refers to as a “hardening” not the buildings or the equipment pandemic, the community at large. Nearly 50 marketing and respond to crises of all kinds, from of all facilities. Working with an area contractor but the people—managing Carilion’s Carilion Clinic communications professionals from around the floods to fires to major accidents. In at Carilion Roanoke Memorial Hospital, he says, more than 13,000 employees across found itself fortunate in Carilion system coalesced into a crisis communica- many instances, the chair of medicine “We basically turned a whole floor into a negative seven hospitals and more than 100 that its chair tions team responsible for managing both breaking is a key member of that team. In the midst of a pressure unit.” clinics in 20 counties. For hospitals of medicine, news and longer-term educational content about historic pandemic, Carilion had a stroke of luck: Its Patients with COVID-19 and those under investi- everywhere, the pandemic has been a study in Dr. Paul R. Skolnik, the disease, including a town-hall style Coronavirus chief of medicine is also a noted infectious diseases gation for the disease were placed in rooms with HEPA contradictions. With elective surgery and other is a noted expert in infectious diseases. Community Conversation simulcast on all local specialist. In previous roles, Dr. Skolnik had joined (high-energy particulate air) filters designed to cap- services shut down to control spread of the virus, radio and television stations. the fight against diseases ranging from HIV/AIDS ture and remove microscopic contaminants. A special hospitals experienced a drop in revenue and “The key for much of our planning was antici- to the West Nile virus, and he helped lead the air handling system maintains air pressure at lower demand that forced reductions in staff and hours. pating a surge of patients, and preparing to address response against Ebola in Connecticut. levels than in surrounding corridors and rooms—thus In April, Carilion made the difficult decision to it when it came,” says Chris Turnbull, director of Among alarming characteristics of the virus, making it harder for air to escape to the rest of the furlough some employees. Ultimately, this move corporate communications and operational conti- two stood out from the start, Dr. Skolnik says. hospital. Doors to the rooms remain tightly shut, affected fewer than 10 percent systemwide, and all nuity at Carilion. “We knew we’d have to be on top First was the speed of transmission. Graphs and with entry through an anteroom, and displays give staff retained health benefits. Carilion leaders, physi- of our game, every person, every day.” maps tracking the global spread of the coronavirus workers a running read on the air pressure. cians, and senior managers also took temporary pay and the West Nile virus during the early 2000s Hardening also meant limiting access to build- cuts of 5 to 20 percent. Yet while some departments resemble each other, but with a crucial difference. ings—no easy task at a community institution languished, the virus placed unique and ongoing stress Protecting Patients and Staff “The West Nile spread took four to five years to with a long and proud tradition of openness. on Carilion’s ability to find sufficient staff to treat Carilion carefully observed how other develop,” Dr. Skolnik says. “The coronavirus took “Carilion was, and still is, very community-ori- coronavirus patients and help keep communities safe. areas were dealing with the crisis, their four or five months. That’s alarming.” ented, so visitors came and went easily prior to the For Carilion, nowhere has that fine balance been successes and setbacks. When New The second characteristic was the stealth of pandemic,” Bryant says. “At Roanoke Memorial we more obvious than among its 3,000-strong staff of York experienced a surge in COVID-19 the coronavirus. “Upward of 40 percent of infected had something like 14 ways that people could enter nurses and physician assistants. deaths in nursing homes and senior people are contagious yet asymptomatic, which makes the hospital. We narrowed that down to five. That’s “Our biggest issue has been staffing,” says Meg care centers, Arner says, “We made a viral transmission harder to prevent,” Dr. Skolnik the only way we can ensure that everyone’s wearing Scheaffel, B.S.N., R.N., vice president and chief decision very quickly to let our medical directors and says. “That’s very different from, say, Ebola, where a mask, and that all visitors get screened to make nursing officer. “When COVID-19 first hit, our others find ways to help those facilities in our people are hemorrhaging. Ebola is not a secret.” sure they’re not exhibiting symptoms.” patient census declined about 40 to 50 percent.” 16 CARILION MEDICINE | FALL 2020/WINTER 2021 PHOTO: JARED LADIA CARILION MEDICINE | FALL 2020/WINTER 2021 17
With some staff furloughed, she and the nursing OUR have long recognized the value of data. The corona- COVID team found themselves facing a whole new set of virus put a new urgency on the need to convert data CRISIS MEDICINE challenges and vacant positions. LEADERS into actionable information. Fortunately, having “We reassigned 20,000 hours of employee time HAVE some of that infrastructure already in place allowed right out of the gate,” she says. Whereas under LONG us to mobilize quickly.” GOES VIRTUAL normal circumstances each Carilion hospital oper- RECOG- Since the pandemic began, Dr. Morgan and a ates more or less autonomously in terms of staffing, NIZED THE team of nearly 80 information specialists have in this case a more comprehensive, cohesive ap- created dashboards with data updated in real VALUE OF proach was needed. To date more than 75,000 hours time to track cases, predict surges, and better of employee time have been reassigned to meet the DATA. THE align the supply of personal protective equipment CORONA- needs and demands of the pandemic. To manage the challenge, Carilion developed an VIRUS PUT with needs. At a glance, internal users can see the number of confirmed COVID-19 cases within the NOW, MORE THAN EVER, PATIENTS ARE CHOOSING TO USE enterprise-wide staffing command center. At Carilion A NEW Carilion system, as well as the number of people TECHNOLOGY TO CONSULT THEIR HEALTH CARE PROVIDERS. Roanoke Memorial Hospital, an entire floor spanning URGENCY tested and the number of deaths. Cases are also three towers was dedicated to COVID-19 patients. broken down by race, gender, age, and geographic ON THE “We had to train staff quickly,” Scheaffel says. location. Users can compare the number of recent Protective safety officers—positions newly created in NEED TO cases to longer timeframes and the number of beds were conducted asynchronously via Caril- response to the pandemic—were assigned to make CONVERT devoted to COVID-19 patients to those with other ion’s secure patient portal, MyChart. Patients sure that everyone, whether patient, visitor, or staff, DATA INTO conditions. They can also track cases at each Car- can use MyChart to ask their doctors ques- wore appropriate personal protective equipment ACTION- ilion facility and the health effects on staff. tions, check lab results, refill prescriptions, inside Carilion buildings and practiced proper hand ABLE In May, when a statewide ban on elective sur- pay bills, and perform other functions. hygiene. Contact tracers, another new role, track the gery and other procedures lifted, the dashboards For Carilion and other health systems INFOR- recent histories of anyone who is ill and may have helped Carilion ensure that reopening wasn’t nationwide, the rapid transition to virtual been exposed to or recently diagnosed with the virus. MATION.” driving a spike in new infections. They have also medicine during the pandemic was made Stephen Morgan, DIGITAL MEDICINE Another immediate challenge was to fill a poten- tracked volumes of non-COVID-19 patients in the possible by waivers from the Centers tial void of intensive care nurses. “It takes about a M.D., Senior Vice wake of reopenings, comparing patients in 2020 BY THE NUMBERS for Medicare and Medicaid Services that 700 President and year to develop and fully orient a nurse to intensive Chief Medical with those in prior years. In that sense, the intense enabled reimbursements for telemedicine. care, and they need to have a certain experience Information Officer, need for information related to the virus is in turn In a recent column in Modern Health- level to be successful even within that year,” Carilion Clinic spurring new systems that will help Carilion better care, Nancy Howell Agee, president and Scheaffel says. “But we didn’t have a year. We had manage patient care even when the pandemic even- Like many experts in the growing field of Number of patients each day chief executive officer of Carilion, wrote, two months—or even just two days.” tually becomes a memory. digital medicine, Stephen Morgan, M.D., using telehealth services “With regulatory barriers removed, the Scheaffel and her team developed a “mini critical By mid-September, with non-COVID-19 senior vice president and chief medical by mid-March 2020 health care field has made significant 23,000 care course” and turned to nurses with past experience patients returning and most Carilion services func- information officer of Carilion Clinic, had progress. At Carilion, for example, what we in such settings as an intensive care unit or cathe- tioning as before, furloughed employees returned long envisioned a time when virtual doctor thought would take us two years, we were terization lab. While these nurses can’t fully replace to full hours. In the early months of the pandemic, visits might help clinicians provide quality able to accomplish in a matter of days.” ICU-dedicated nurses, Scheaffel says, “They can still at least, even amid the real suffering of many care remotely. But he never predicted the Percentage increase from While patients have expressed high give medications, conduct basic assessments, and help patients and their families, southwestern Virginia sort of trial by fire wrought by the corona- pre-COVID-19 days, when daily satisfaction with virtual visits, a key chal- with suctioning or ventilator care. Their presence has appeared to have escaped the worst. virus pandemic. visits had averaged only three lenge will be to continue improving the 60 helped take some of the pressure off the ICU staff.” With a surge of cases and hospitalizations in late Before COVID-19, Carilion clinicians experience for physicians, Dr. Morgan says, 2020, though, Carilion has drawn on portions of were averaging just over three virtual to convince them they can provide the its original provisional plans to handle this influx visits a day, often involving psychother- same level of care as with in-person visits. From Raw Data to Lifesaving Action of additional patients with COVID-19. As effective apy, as that field was an early adopter of And in rural areas, insufficient broadband Percentage of virtual visits Sharing accurate information is even vaccines started rolling out in December, along with virtual options. By mid-March, when the by phone technology prevents many patients from 30 more crucial among Carilion staff. Like additional treatments—and with infection rates virus curtailed in-person visits to Caril- seeing their doctors online. most health systems, Carilion generates rising alarmingly in the United States and else- ion’s network of hospitals and clinics, that By late summer 2020, with many Caril- vast amounts of data, as many as 12 where—there’s no room for complacency. number jumped to more than 600 a day, ion departments reopened, virtual visits terabytes (one terabyte is equal to 1,000 Indeed, just as experience from past crises has eventually reaching 700 by mid-March— dropped to about 20 percent of all visits. gigabytes) a year on admissions, medical helped Carilion manage the coronavirus, the pan- an increase of more than 23,000 percent Percentage of virtual visits Yet for Dr. Morgan and others, the future by online video histories, and even patients’ vital signs. demic is already teaching lessons that will inform over pre-COVID-19 levels, covering a wide seems clear. 10 In 2019, Stephen Morgan, M.D., senior vice presi- responses to future challenges. spectrum of specialties. “What we’ve experienced since the dent and chief medical information officer, had begun “When a health crisis hits, people are fearful and While some 60 percent of virtual visits spring,” Dr. Morgan says, “has been a funda- a two-year project aimed at organizing all those data need clear, accurate, and easy-to-understand infor- were by telephone, 30 percent were mental shift in the way we treat patients to help clinicians and administrators anticipate pa- mation,” Dr. Skolnik says. “It’s our job to deliver that conducted virtually using video conferenc- Percentage of virtual visits and the way we will continue to treat them tient needs, manage resources, and improve care. information. Getting our team all on the same page ing technology. The remaining 10 percent through MyChart going forward.” “Our data strategy and data analytics are among and working to the same goal is absolutely key. We Carilion’s high-priority areas,” he says. “Our leaders can never let our guard down.” CM 18 CARILION MEDICINE | FALL 2020/WINTER 2021 PHOTO: DARRYLE ARNOLD CARILION MEDICINE | FALL 2020/WINTER 2021 19
BATTLE READY: Dr. Anthony Baffoe-Bonnie, medical director for infection prevention and control at Carilion Clinic, knew that speed and ingenuity would be critical in the early days of fighting the COVID-19 pandemic. DESIGN COVID CRISIS forLIFE AS THE CORONAVIRUS SPREAD AND THREATENED LIVES, CARILION CLINIC AND ITS COLLABORATORS BECAME INVENTIVE. by Marcia Lerner 20 CARILION MEDICINE | FALL 2020/WINTER 2021 PHOTO: JARED LADIA
SUPPLY AND DEMAND: “We’ve never had to fight for products before,” says Tom Hill, Carilion’s senior vice president of materials management (below). “We could get anything we wanted as long as we were willing to spend the money. With the advent of the coronavirus, though, P atient beds. Masks. IV bags, tubes, and splitters. The list goes on. From automatic pill dispensers to X-ray machines to pharmaceuticals and office supplies, every piece of equipment a hospital uses comes through the often-unsung heroes of health care facilities: the procurement team. • As senior vice president of mate- rials management at Carilion Clinic, Tom Hill oversees the vast supply we were no longer in chain, warehouses, and distribution system that ensure Carilion’s that environment.” 13,000-plus employees—physicians, nurses, administrators, emer- gency workers, and others—have the tools they need to do their jobs. THE CHALLENGE Scarcity of Products But even for a team used to performing daily The Mask Challenge miracles, the disrupted supply chains and Early in the pandemic, it became clear that acute shortages that occurred in the early the United States was facing a shortage of days of the coronavirus pandemic posed stag- N95 masks, which, as they block 95 percent gering difficulties. of airborne particles, are an essential part of “We’ve never had to fight for products personal protective equipment for workers THE before,” Hill says. “We could get anything we treating COVID-19 patients. Together with CHALLENGE wanted as long as we were willing to spend his infection prevention team, Anthony Mask the money. With the advent of the coro- Baffoe-Bonnie, M.D., medical director for Shortage navirus, though, we were no longer in that infection prevention and control at Carilion, environment.” realized that extending the life of the masks IN THE AIR: As an avid As Hill and his team went into overdrive, already in stock would be crucial. outdoor athlete, making thousands of phones calls to source Dr. Baffoe-Bonnie learned that Duke Uni- Dr. Linsey Marr suddenly scarce products, Carilion practi- versity’s biological warfare center had science (above left) has long understood tioners and their Virginia Tech colleagues supporting the potential for hydrogen peroxide the importance responded with innovation: improving mask to decontaminate masks. Experimenting with of air quality. Top sanitization, designing better face shields, different concentrations and methods, he right: Carilion transforming BiPAP machines into ventila- found that hydrogen peroxide gas could indeed Clinic workers decontaminate tors, and modifying respirator hoods. The remove any active trace of the virus as well as equipment. Bottom results of their vision are helping protect other contaminants. right: Virginia Tech Carilion patients and staff, offering options to “Then came the next question,” Dr. Baffoe- graduate student Lindsey Bezek works the wider health care community, and invigo- Bonnie says. “Did the decontamination with 3D-printed rating the relationship between Carilion and method itself negatively affect the mask’s effi- masks to be tested one of its principal partners, Virginia Tech. cacy?” He connected with Linsey Marr, Ph.D., by Dr. Marr. 22 CARILION MEDICINE | FALL 2020/WINTER 2021 PHOTO: JARED LADIA PHOTO: PETER MEANS FOR VIRGINIA TECH (ABOVE LEFT AND BOTTOM RIGHT) CARILION MEDICINE | FALL 2020/WINTER 2021 23
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