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Small Business SOUTH FLORIDA EDITION 2020 resource guide How to Grow Your BUSINESS in South Florida 1
CONTENTS South Florida Edition 2020 Local Business Funding Assistance Programs 8 National Success Story 24 National Success Story Jerado and Joyce Reynolds Jennifer and Jeff Herbert’s know their local landscape for meadery has expanded into a entrepreneurship support. multimillion dollar enterprise thanks to SBA assistance. 11 Local SBA Resource Partners 27 SBA Lenders 13 10 Steps to Start 31 Need Financing? Your Business 32 Go Global with 14 How to Start a Business International Trade 18 Your Advocates 34 R&D Opportunities for High Growth Startups 19 Opportunities for Veterans 36 National Success Story 20 Entrepreneurial Cheeseburger Baby owner Opportunities Stephanie Vitori persevered through a financial storm and a 22 Write Your Business Plan natural disaster. 42 Surety Bonds Contracting 44 National Success Story Jennifer Rahn steers the course for Admiral Engineering, succeeding as a small business subcontractor. 47 Government Contracting 48 SBA Certification Programs 49 Woman-Owned Small Business certification ON THE COVER Stephanie and Gabrie Vitori, courtesy of the SBA, by Kirk Francis 3
Loans PUBLISHED BY New South Media, Inc. 304.413.0104 | newsouthmedia.com PUBLISHER Nikki Bowman, nikki@newsouthmediainc.com from the DESIGNER Hayley Richard, hayley@newsouthmediainc.com ASSOCIATE EDITORS Pam Kasey, pam@newsouthmediainc.com Jess Walker, jess@newsouthmediainc.com OPER ATIONS MANAGER Holly Leleux-Thubron, holly@newsouthmediainc.com ADVERTISING SALES DIRECTOR Heather Mills, heather@newsouthmediainc.com ADVERTISING SALES Meggan Hoyman, Kelley McGinnis, Bryson Taylor sba@newsouthmediainc.com Copyright: New South Media, Inc. Reproduction in part or whole is strictly prohib- ited without the express written permission of the publisher. © 2019 NEW SOUTH MEDIA, INC., ALL RIGHTS RESERVED The U.S. Small Business Administration’s Office of Marketing & Customer Service directs SBA lender the publication of the Small Business Resource Guide under SBA Contract #SBAHQ- 17-C-0018. SBA publication summer 2019 national edition #mcs-0089. WRITER/EDITOR Becky Bosshart (202) 205-6677 in our region. rebecca.bosshart@sba.gov DIRECTOR OF MARKETING Paula Panissidi Tavares paula.tavares@sba.gov The SBA’s participation in this publication is not an endorsement of the views, opinions, products or services of the contractor or any advertiser or other participant appearing here. All SBA programs and services are extended to the public on a nondis- criminatory basis. Directory listings do not constitute or imply an endorsement by the SBA of any opinions, products, or services of any private individual or entity. Printed in the United States of America. While every reasonable effort has been made to ensure that the information con- tained here is accurate as of the date of publication, the information is subject to change without notice. The contractor that publishes this guide, the federal govern- ment, or agents thereof shall not be held liable for any damages arising from the use of or reliance on the information contained in this publication. huntington.com 6
SBA South Florida District Office 51 SW First Ave., suite 201 Tampa Office Fort Pierce Office Miami, FL 33130 501 E. Kennedy Blvd., suite 1210 505 S. Second St., suite 225 (305) 536-5521 (813) 228-2100 (772) 466-1944 Fax (305) 536-5058 sba.gov/southflorida @SBA_SouthFL District Director Business Opportunity Specialists District Counsel Victoria Guerrero Ray Lewis Natalia M. Batista Vázquez (305) 536-5533 (772) 466-3176 (305) 536-5540 victoria.guerrero@sba.gov rabon.lewis@sba.gov natalia.vazquez@sba.gov Deputy District Director Aimee Perez Regional International Trade Manager Jonel Hein (305) 536-5981 Mary Hernandez (305) 536-5527 aimee.perez@sba.gov (305) 536-5835 or (305) 526-7425 x21 jonel.hein@sba.gov Ronald Brunner mary.hernandez@sba.gov (305) 536-5899 Lead Lender Relations Specialist ronald.brunner@sba.gov Office of SBDCs Program Analyst Debra Salas Traci Giddens (305) 536-5835 Gustavo Vergara (305) 536-5982 debra.salas@sba.gov (305) 536-5839 traci.giddens@sba.gov gustavo.vergara@sba.gov Senior Area Managers Office of Government Contracting Tampa Public Affairs Specialist General Business & Industry Specialist Hipolito Castro Heather Hines Ivette Mesa Bascumbe (813) 228-2100 x24 (305) 536-5844 (305) 536-5749 hipolito.castro@sba.gov heather.hines@sba.gov ivette.mesabascumbe@sba.gov Ft. Pierce District Support Assistant Procurement Center Representative Vincent LoPresti Maritza Perez Scott Nirk (772) 466-1944 (305) 536-5522 (305) 536-5769 vincent.lopresti@sba.gov maritza.perez@sba.gov scott.nirk@sba.gov Lead Economic Administrative Officer Development Specialists Diane Haag Miami Area (305) 536-7561 Althea Harris (305) 536-5828 althea.harris@sba.gov Fort Pierce Area Leon Koyama (772) 466-3176 leon.koyama@sba.gov Economic Development Specialist Tina Davis (305) 536-5528 PHOTO BY VISIT FLORIDA tina.davis@sba.gov 7
LOCAL BUSINESS ASSISTANCE How We Did It Made to Last Joyce and Jerado Reynolds used SBA support to succeed. Written by Micaela Morrissette COURTESY OF SHANA SURECK PHOTOGRAPHY 8
LOCAL BUSINESS ASSISTANCE R 5 eynolds Welding & Tips for Fabrication has grown steadily, building a loyal customer base, since Jerado Reynolds founded the company in 2005. Success COURTESY OF SHANA SURECK PHOTOGRAPHY “At first the company was just Jerado,” recalls his wife and co-owner, Joyce Find a great business mentor. Reynolds. “Then it was him and me part To find your local SBA office and time.” During the day she worked as a resource partners in your area, visit nurse and spent her evenings doing all sba.gov/localresources. the company’s paperwork. The Reynolds sank everything they earned into the business—money, time, and energy. She Have a healthy view remembers with pride helping Jerado of competition. weld a stair railing at a local school. Her We’re not always competing. son later attended that same school, We’re a competitor, but if a similar and she watched her child and others business has extra work, they’ll send SBA Resource Partner, where “from day using the rail, benefiting from the it to us and vice versa. That’s the one it was, Eureka! Everyone wanted hard work the couple did together. It relationship to have. to see us win.” Women entrepreneurs was then Joyce decided as much as she receive essential business counseling and loved her day job, she wanted to devote training from this national network of herself full time to the family business Record everything you do. community-based centers. Most helpful in Windsor, Connecticut. She wanted Navigating business relationships was the detailed personal attention to work side-by-side with her husband, in this age means keeping an email available through free one-on-one fully focused on administration and record of everything you do. Leave a business counseling. Joyce also learned business growth. As they both hoped, clear paper trail. about workshops offered by providers like word of mouth spread; clients made the Metropolitan District, a Connecticut referrals. Joyce was soon overwhelmed nonprofit municipal corporation offering with paperwork. They brought on two water and sewer services. At a meet- Sacrifice to ensure quality. employees—doubling up in the busy We don’t cut corners. Sometimes you and-greet, Joyce understood how much seasons. They were able to maintain four have to lose money to do quality work— the SBA could help her business. An full-time employees by 2009. After this, it’s rough, but nothing is more important. SBA professional walked Joyce through Joyce says, they saw that “things were the extensive paperwork and, crucially, not moving.” She wanted to scale up. helped her register the company in the System for Award Management Seek SBA assistance to Challenge The company wasn’t growing in part (sam.gov), positioning the company for see if you qualify for because it wasn’t certified with the new federal contracts. business certifications. state department of transportation or “Resources like the Entrepreneurial We used to look for jobs. Now that prequalified with the Connecticut State Center and the SBA will train you from we’re on the SBA Subcontracting Department of Administrative Services, bottom to top,” Joyce says. “They have Network database, SubNet, and Joyce says. She decided to tackle the finance classes that open your eyes sam.gov, we have a continuous flow regarding taxes. You'll learn how to of contractors reaching out to us. certification problem full time, leaving her nursing career. This was the change register your business. They’ll help she'd been wanting to make, but since with a contract or your website or on two bridges—a lifelong dream. Joyce her background was in health care, accountability statements. Everything!” continues to move forward, getting Joyce didn’t feel fluent in the languages Before the SBA, Reynolds Welding Reynolds qualified for the SBA 8(a) of construction or business. Joyce attempted the DOT certification on five Business Development Program, which wanted to learn, and she had incentive: separate occasions, always falling short provides free business development they needed the certifications to bid because the process was so complicated. education to small businesses so they on bigger jobs. “Never be afraid to ask Joyce secured the certification with SBA can better compete in the public sector. questions,” she says. Joyce needed to guidance on the first attempt. “When I came on full time, I set a goal find people with answers. for what I would like for the company, Benefit and I’ve achieved 80% of that,” Joyce Solution Reynolds Welding now employs more says. When she secures 8(a) certification She and Jerado connected with the than 15 workers, constructing stairs, for Reynolds, she’ll have hit all her University of Hartford Entrepreneurial rails, structural beams, and columns objectives. Then, she admits, she’ll Center & Women’s Business Center, an throughout the region. Jerado is working probably come up with some new ones. 9
LOCAL BUSINESS ASSISTANCE SBA Resource Partners No matter your industry, location, or experience, if you have a dream, the SBA is here to help you achieve it. Our SBA Resource Partners offer mentoring, counseling, and training to help you startup and thrive at all stages of the business life cycle. These independent organizations operating across the United States and U.S. territories are funded through SBA cooperative agreements or grants. SMALL BUSINESS DEVELOPMENT CENTERS 950+ Achieve your dream of business ownership and remain competitive in an ever-changing global economy with assistance from your local SBDC. Access free counseling and free or low- cost training on topics like regulatory compliance, technology Small Business development, and international trade. Find an SBDC adviser at sba.gov/sbdc. Development Centers SCORE 300+ Join the ranks of other business owners who have experienced higher revenues and increased growth thanks to SCORE, the nation’s largest network of volunteer business mentors. Experienced executives share real-world knowledge to fit your busy schedule. SCORE chapters SCORE mentors are available for free as often as you need, in person, via email or over video chat. Find a mentor at sba.gov/score. WOMEN’S BUSINESS CENTERS 100+ Women entrepreneurs receive essential business counseling and training from this national network of community-based centers. Each center tailors its services to help you navigate the challenges women often face when starting or growing a business. To learn about SBA resources for women visit sba.gov/women. Women’s Business Centers VETERANS BUSINESS OUTREACH CENTERS 20 + Veteran and military entrepreneurs receive business training, counseling, and referrals to other SBA Resource Partners at a Veterans Business Outreach Center, sba.gov/vboc. Receive procurement guidance to better compete for government contracts. VBOCs also serve active duty service members, Veterans Business National Guard or Reserve members, veterans of any era, and Outreach Centers military spouses. 10
LOCAL BUSINESS ASSISTANCE Our Local SBA Resource Partners SBA’s Resource Partners are independent organizations funded through SBA cooperative agreements or grants. Space Coast Chapter 1600 Sarno Road, suite 205 Melbourne (321) 254-2288 Treasure Coast Chapter 3220 S. US Highway 1, suite 2 Fort Pierce (772) 489-0548 Tampa Chapter 2101 E. Palm Ave., Suite A (813) 448-2311 Palm Beach Chapter 500 S. Australian Ave., suite 115 West Palm Beach (561) 833-1672 Manasota Chapter 2801 Fruitville Road, suite 280 Sarasota (941) 955-1029 Central Florida Chapter 100 S. Kentucky Ave. #230 COURTESY OF THE SBA Lakeland (863) 284-5607 Arthur and Sandra Johnson, owners of 21 Short Stop in Georgia, received assistance from their local Small Business Miami Dade Chapter Development Center and SCORE chapter. 2000 Ponce de Leon Blvd., suite 600 Miami (786) 425-9119 Pinellas County Chapter SCORE Visit sba.gov/score to start working on 4707 140th Ave. N, suite 311 Naples Chapter Clearwater 900 Goodlette Road N your business goals. Contact your local (727) 437-0990 office to schedule an appointment. (239) 430-0081 Pasco-Hernando Chapter Broward Chapter South Palm Beach Chapter 6014 US Highway 19, suite 302 7999 N. Federal Highway, suite 201 299 E. Broward Blvd. #123 New Port Richey Fort Lauderdale Boca Raton (727) 842-4638 (561) 981-5180 (954) 356-7263 Southwest Florida Chapter Port Charlotte Chapter 3650 Colonial Blvd., suite 231 1777 Tamiami Trail, suite 411 Fort Myers (941) 743-6179 (239) 489-2935 11
LOCAL BUSINESS ASSISTANCE Stuart Florida Small 2400 SE Salerno Road Business (772) 419-5694 Veterans Development University of South Florida SBDC sbdctampabay.com Business Centers Tampa Outreach Port Tampa Bay Building Muma College of SBDC Network Headquarters State Director Michael Myhre Business Center Veteran entrepreneurs or small 220 W. Garden St., suite 301-302 1101 Channelside Drive, suite 210 (813) 905-5800 business owners can receive business Pensacola USF Connect Building training, counseling and mentoring, (850) 898.3479 and referrals to other SBA Resource floridasbdc.org 3802 Spectrum Blvd., suite 111 Partners at a Veterans Business (813) 974-5238 Eastern Florida State College SBDC Outreach Center, sba.gov/vboc. Entrepreneur Collaborative Center easternflorida.edu/go/sbdc This is also the place to receive 2101 E. Palm Ave. procurement guidance, which can 3865 N. Wickham Road, building 10, room 117 (813) 204-9267 help your business better compete for Melbourne Avon Park government contracts. (321) 433-5570 South Florida State College Florida Atlantic University SBDC Gulf Coast State College 600 W. College Drive, building H sbdc.fau.edu (863) 784-7378 Associate Director Brent Peacock Higher Education Complex, suite 1010 Asbell Building, room 206 111 E. Las Olas Blvd. Lake Wales 5230 W. Highway 98 Fort Lauderdale Lake Wales Administration Building Panama City (954) 762-5235 201 W. Central Ave. (800) 542-7232 (863) 678-4182 x227 info@vboc.org Florida Gulf Coast University SBDC Lakeland fsbdcswfl.org 35 Lake Morton Drive Fort Myers (863) 688-8551 x237 Lutgert College of Business Sarasota 10501 FGCU Blvd. S, unit 2320 (239) 745-3700 Economic Development Corp. of Sarasota County Women’s Cape Coral 1020 Cultural Park Blvd., unit 3 1680 Fruitville Road, suite 402 (941) 309-1200 x107 Business (239) 573-2737 Port Charlotte Bradenton 1112 Manatee Ave. W Centers 2702 Tamiami Trail (941) 748-4501 x 6201 Florida Women’s (941) 627-2222 Clearwater Business Center Florida International University Pinellas County Economic Development Program Director Victoria Hughes sbdc.fiu.edu 13805 58th St. N, suite 1-200 401 W. Atlantic Ave., suite O9 South Tower Penthouse, 11th floor (727) 453-7200 Delray Beach 1101 Brickell Ave. (561) 265-3790 St. Petersburg Miami victoria@flwbc.org 140 Seventh Ave. S, Davis 108 (305) 779-9230 (727) 453-7200 Women’s Business Centre Indian River State College SBDC Program Director Donna Obernberger irscbiz.com University of Central Florida SBDC 305 S. Hyde Park Ave. sbdcorlando.com Tampa Fort Pierce Orlando (813) 251-8437 3209 Virginia Ave., building Y, room 101 3201 E. Colonial Drive, suite A-20 dobernberger@thecentre.org (772) 462-7296 or (888) 283-1177 (407) 420-4850 Port St. Lucie weVenture Kissimmee Program Director Val Williams 500 NW California Blvd., F-123 Kissimmee/Osceola County Chamber of 2202 S. Babcock St. (772) 336-6282 Commerce Melbourne Vero Beach 1425 E. Vine St. (321) 674-7007 IRSC Mueller Campus (407) 847-2452 vwilliams@fit.edu 6155 College Lane, building B, room 127a (772) 226-2541 12
LOCAL BUSINESS ASSISTANCE 4 Pick your business location. Are you setting up a brick-and mortar business or launching online? 5 Choose a business structure. The legal structure you choose for your business will affect your business registration requirements, how much you pay in taxes, and your personal liability. 6 Choose your business name. Pick a name reflecting your brand. Check your secretary of state's website to make sure your business name isn’t already being used. 7 Register your business. Once you’ve picked the perfect business name, it’s time to make it legal and protect your brand. If you’re doing business under a name different than your own, you’ll need to register with the federal government and often your state government. 10 STEPS 8 Get federal and state tax IDs. You’ll use your Employer Identification Number for important steps to start and grow your business, like opening a bank account and paying taxes. It’s like a social security number for your business. Some, but not all, states to Start Your require you to get a tax ID as well. Business 9 Apply for licenses and permits. Keep your business running smoothly by staying legally compliant. The licenses and permits you need for your business vary by industry, state, and location. 10 Starting a business involves planning, making Open a business bank account. key financial decisions, and completing a A small business checking account can help you series of legal requirements. handle legal, tax, and day-to-day issues. 1 Conduct market research. This will tell you if there’s an opportunity to turn your idea into a successful business. Gather information about potential customers and businesses already operating in your area so you can use that information to find a competitive advantage. 2 Write your business plan. This is the roadmap for how to structure, run, and grow your new business. You’ll use it to convince people that working with you and/or investing in your company is a smart choice. 3 Fund your business. Your business plan will help you figure out how much money you’ll need to startup. Investors or lenders will help you get the amount you need. 13
LOCAL BUSINESS ASSISTANCE COURTESY OF VISIT FLORIDA How to Start a Business in South Florida Thinking of starting a business? Here are the nuts & bolts. choosing a site for your business. Contact the local business The Startup Logistics license office where you plan to locate your business. You may not Even if you’re running a home-based business, you will have to be permitted to conduct business out of your home or engage in comply with many local, state, and federal regulations. Do not industrial activity in a retail district. ignore regulatory details. You may avoid some red tape in the beginning, but your lack of compliance could become an obstacle »» Florida Department of State as your business grows. Taking the time to research regulations R.A. Gray Building is as important as knowing your market. Carefully investigate 500 S. Bronough St. the laws affecting your industry. Being out of compliance could Tallahassee leave you unprotected legally, lead to expensive penalties, and (850) 245-6500 jeopardize your business. https://dos.myflorida.com »» Sunbiz Florida Division of Corporations Market Research Clifton Building Need to do research on your clients and location? View consumer 2661 Executive Center Circle and business data for your area using the Census Business Tallahassee Builder: Small Business Edition, https://cbb.census.gov/sbe. (850) 245-6000 Filter your search by business type and location to view data on corphelp@dos.myflorida.com your potential customers, including consumer spending, and a https://dos.myflorida.com/sunbiz/start-business/know- summary of existing businesses, available as a map and a report. before-starting Business License & Zoning Licenses are typically administered by a variety of state and local departments. It is important to consider zoning regulations when 14
LOCAL BUSINESS ASSISTANCE COURTESY OF THE SBA Adriana Medina, owner of Fuerte Fitness, in Seattle, WA, received counseling from a SCORE mentor and a Women's Business Center adviser. Miami Name Registration 51 SW First Ave. Register your business name with the county clerk where your (352) 401-0010 business is located. If you’re a corporation, also register with the state. Plantation/Fort Lauderdale 7850 SW Sixth Court »» Division of Corporations (954) 423-7300 (850) 245-6058 or x6052 sunbiz.org Port St. Lucie 7410 S. US Highway 1 Taxes (772) 340-5606 As a business owner, you should know your federal tax responsibilities Saint Petersburg and make some business decisions to comply with certain tax 9450 Koger Blvd. requirements. The IRS Small Business and Self-Employed Tax Center, (727) 568-2459 go.usa.gov/xPxYR, offers information on a variety of topics including: Sarasota obtaining an Employer Identification Number, paying and filing 5971 Cattle Ridge Blvd. income tax, virtual workshops, forms, and publications. (941) 378-6448 As the IRS continues to implement some of the Tax Cuts and Jobs Act provisions, your tax obligations may change. Visit the Tampa Tax Reform Provisions that Affect Businesses page on irs.gov for 3848 W. Columbus Drive the latest tax reform updates that affect your bottom line. (813) 302-5500 »» IRS Tax Assistance Centers West Palm Beach Open 8:30 a.m.-4:30 p.m. 1700 Palm Beach Lakes Blvd. Call (844) 545-5640 for an appointment (561) 616-2002 Fort Myers »» State Taxes 4210 Metro Parkway (800) 352-3671 (239) 938-7601 http://www.dor.myflorida.com Lakeland 2133 Harden Blvd. Social Security If you have any employees, including officers of a corporation (863) 904-3399 but not the sole proprietor or partners, you must make periodic Melbourne payments, and/or file quarterly reports about payroll taxes and 431 N. Wickham Road other mandatory deductions. You can contact the IRS or the (321) 253-7700 Social Security Administration for information, assistance, and 15
LOCAL BUSINESS ASSISTANCE COURTESY OF THE SBA Reeves Clippard used the business knowledge he acquired in the SBA Emerging Leaders program to grow A/R Solar in Seattle, WA. forms, at (800) 772-1213 or visit socialsecurity.gov/employer. Administration provides information on the specific health and You can file W-2s online or verify job seekers through the Social safety standards used by the U.S. Department of Labor. Call (800) Security Number Verification Service. 321-6742 or visit osha.gov. »» US Dept. of Labor Wage & Hour Division Employment Eligibility Verification The Federal Immigration Reform and Control Act of 1986 requires Ft. Lauderdale-Sunrise employers to verify employment eligibility of new employees. 510 Shotgun Road, suite 140 The law obligates an employer to process Employment Eligibility (954) 356-6896 Verification Form I-9. The U.S. Citizenship and Immigration Service Miami-Sunset Center offers information and assistance through uscis.gov/i-9-central. 10300 SW 72nd St., suite 255 For forms call (800) 870-3676. For the employer hotline call (888) (305) 598-6607 464-4218 or email I-9central@dhs.gov. Tampa E-Verify, operated by the Department of Homeland Security 4200 W. Cypress St., suite 444 in partnership with the Social Security Administration, (813) 288-1242 electronically verifies the Social Security number and West Palm Beach employment eligibility information reported on Form I-9. It’s 1818 S. Australian Ave. #251 the quickest way for employers to determine the employment (561) 640-0474 eligibility of new hires. Visit e-verify.gov, call (888) 464-4218 or email e-verify@dhs.gov. »» Occupational Safety and Health Administration 5807 Breckenridge Parkway A Health & Safety Tampa All businesses with employees are required to comply with state (813) 626-1177 and federal regulations regarding the protection of employees, visit dol.gov for information. The Occupational Safety and Health 16
LOCAL BUSINESS ASSISTANCE from making, using, offering for sale, or selling the invention in Employee Insurance the United States or importing the invention into the country. Check with your state laws to see if you are required to provide For information visit uspto.gov/inventors. unemployment or workers’ compensation insurance for your There are three types of patents: employees. For health insurance options, call the Small Business Health Options Program at (800) 706-7893 or visit healthcare.gov/small- • Utility patents may be granted to anyone who invents or businesses/employers. discovers any new and useful process, machine, manufacture, Department of Labor Association Health Plans allow small or composition of matter, or any new and useful improvement. businesses, including self-employed workers, to band together • Design patents may be granted to anyone who invents a new, by geography or industry to obtain healthcare coverage as if original, and ornamental design for an article they were a single large employer. For information, visit dol. of manufacture. gov/general/topic/association-health-plans. • Plant patents may be granted to anyone who invents or discovers and asexually reproduces any distinct and new Environmental Regulations variety of plant, other than a tuber propagated plant or a State assistance is available for small businesses that must comply plant found in an uncultivated state. with environmental regulations under the Clean Air Act. State Small A trademark or service mark includes any word, name, symbol, Business Environmental Assistance programs provide free and device, or any combination, used or intended to be used to confidential assistance to help small business owners understand identify and distinguish the goods/services of one seller or and comply with complex environmental regulations and permitting provider from those of others and to indicate the source of requirements. These state programs can help businesses reduce the goods/services. Trademarks and service marks may be emissions at the source, often reducing regulatory burden and registered at both the state and federal level. The U.S. Patent and saving you money. To learn more about these free services visit Trademark Office only registers federal trademarks and service nationalsbeap.org/states/list. marks. Federally registered trademarks may conflict with and supersede those registered only at the state level. Visit uspto. Accessibility and gov/trademarks. ADA Compliance Copyrights protect original works of authorship including For assistance with the Americans with Disabilities Act, call the literary, dramatic, musical and artistic, and certain other ADA Center at (800) 949-4232 or the Department of Justice at (800) intellectual works. Copyrights do not protect facts, ideas, and 514-0301. Direct questions about accessible design and the ADA systems, although they may protect the way they are expressed. standards to the U.S. Access Board at (800) 872-2253, TTY (800) For general information contact: 993-2822, ta@access-board.gov or visit access-board.gov. »» U.S. Copyright Office U.S. Library of Congress James Madison Memorial Building Child Support 101 Independence Ave. SE Employers are essential to the success of the child support program Washington, DC and are responsible for collecting 75% of support nationwide through (202) 707-3000 or toll free (877) 476-0778 payroll deductions. The Office of Child Support Enforcement at Health copyright.gov and Human Services offers employers step-by-step instructions for processing income withholding orders for child support. Download the fact sheet about the Employer’s Role in the Child Support Program Economic Development at the Office of Child Support Enforcement’s website at acf.hhs. Department of Economic Opportunity gov/programs/css > employer responsibilities. You can also find Caldwell Building information about other employer responsibilities and tools that can 107 E. Madison St. make meeting those responsibilities easier, such as electronic income Tallahassee withholding orders and the Child Support Portal. Send questions to (850) 717-8519 employerservices@acf.hhs.gov. floridajobs.org Intellectual Property Patents, trademarks, and copyrights are types of intellectual Florida Chamber of property that serve to protect creations and innovations. Commerce The United States Patent and Trademark Office is the federal 136 S. Bronough St. agency that grants U.S. patents and registers trademarks. For Tallahassee information and resources about U.S. patents and federally (850) 521-1200 registered trademarks consult uspto.gov. Call the patent and info@flchamber.com trademark office help center at (800) 786-9199 or visit Texas Regional Office in Dallas, uspto.gov/texas. A patent for an invention is the grant of a property right to an inventor, issued by the U.S. patent office. The right conferred by the patent grant is the right to exclude others 17
LOCAL BUSINESS ASSISTANCE Your To report how a proposed federal regulation could unfairly affect you, Advocates find your regional SBA advocate at sba.gov/advocacy. To submit a comment about how your business has been hurt by an existing regulation, visit The SBA’s offices of advocacy and ombudsman are sba.gov/ombudsman/comments independent voices for small business within the federal government. Advocacy When you need a voice within the federal »» when you need economic and small »» seek remedies when rules are government for your interests as a small business statistics inconsistently applied business owner, the SBA’s regional advocates The SBA’s Office of Advocacy also »» recover payment for services done by are here to assist. The advocates analyze the independently represents small business and government contractors effects of proposed regulations and consider advances its concerns before Congress, the alternatives that minimize the economic White House, federal agencies, federal courts, Make your voice heard by participating in a burden on small businesses, governmental and state policy makers. Regional Regulatory Enforcement Fairness jurisdictions, and nonprofits. Find your Roundtable or a public hearing hosted by the regional advocate at sba.gov/advocacy. Ombudsman SBA’s national ombudsman. These events Your advocate helps with these small Entrepreneurs who have an issue with an are posted periodically on the ombudsman business issues: existing federal regulation or policy can website, sba.gov/ombudsman. receive assistance from the SBA’s national To submit a comment or complaint through »» if your business could be negatively ombudsman. the online form, visit sba.gov/ombudsman/ affected by regulations proposed by the comments. Your concerns will be directed to The ombudsman’s office helps you: government the appropriate federal agency for review. The »» if you have contracting issues with a »» resolve regulatory disputes with federal SBA will collaborate with you and the agency agencies to help resolve the issue. federal agency »» reduce unfair penalties and fines 18
LOCAL BUSINESS ASSISTANCE Need financing? Loan Fee Relief To encourage lending to members of the military community who want to start or grow their business, the SBA reduces upfront guarantee fees on select loans. That means the cost savings will be passed down to you, the eligible veteran or qualifying COURTESY OF LIFEHEALTH military member. Ask your local SBA district office or SBA Lender about the Veterans Advantage program. Have an employee who was called to active duty? You may receive funds that enable your business to meet ordinary and necessary HOW THE SBA HELPED US SUCCEED operating expenses when an essential Margot Adam Langstaff, left, and Elisa Hamill, right, sought assistance from their employee is called up to active duty in the local Veterans Business Outreach Center, which helped them better compete for military reserve. Ask your local SBA district government contracts. LifeHealth of Littleton, CO has expanded to more than 30 office or SBA Lender about the Military states with offices in Washington, DC and San Antonio, TX. Their clients include the Reservist Economic Injury Disaster Loan. Department of Defense, the National Guard, and the Indian Health Service. They also expanded their business using an SBA-backed line of credit for $350,000. Margot Interested in contracting? started her career as an Army medic, eventually running one of the largest outpatient Veteran-owned and service-disabled clinics in the Northeast at Ft. Devens, MA. veteran-owned small businesses interested in federal contracting receive training from Opportunities the Veteran Institute for Procurement, which offers a platform with three training programs to assist veterans. Visit for Veterans nationalvip.org. VIP Start Members of the military community can start and grow their small Enter the federal market and become ready for procurement. Nearly 200 veteran-owned businesses with the help of SBA programs. businesses from 29 states plus Washington, Need entrepreneurship training? For women veterans DC have graduated from the program. In Boots to Business, you explore Receive entrepreneurial training geared VIP Grow business ownership and other self- toward women veterans, service members, Strategize to expand and operate within employment opportunities while learning and spouses of service members through the federal marketplace. More than 700 key business concepts. You will walk away these SBA-funded programs: veteran-owned businesses from 42 states with an overview of entrepreneurship plus DC and Guam have graduated from »» Veteran Women Igniting the Spirit of and applicable business ownership this program. Entrepreneurship in Syracuse, New York fundamentals, including how to access »» LiftFund in San Antonio, Texas VIP International startup capital using SBA resources. Enter or expand your federal and commercial Boots to Business is conducted on all For service-disabled veterans contracting opportunities overseas. military installations as part of the Learn how to start and grow a small business Get certified Department of Defense’s Transition using these SBA-funded programs: Learn about the service-disabled veteran- Assistance Program. »» Entrepreneurship Bootcamp for Veterans owned small business certification program Who’s eligible? with Disabilities in Syracuse, New York on page 49. Service members transitioning out of »» Veterans Entrepreneurship Program at For more assistance active duty and military spouses. the Riata Center for Entrepreneurship, Veteran and military entrepreneurs Are you a veteran or member of Spears School of Business, Oklahoma receive business training, counseling, and the National Guard or Reserve or a State University in Stillwater, Oklahoma referrals to other SBA Resource Partners military spouse? Boots to Business: Reboot teaches this entrepreneurship »» Veteran Entrepreneurship Jumpstart at at a Veterans Business Outreach Center, curriculum off base and in local St. Joseph’s University in Philadelphia, sba.gov/vboc. For veterans business communities. Register for either B2B Pennsylvania information visit sba.gov/veterans. program at https://sbavets.force.com. »» Dog Tag Inc., affiliated with Georgetown University in Washington, DC 19
LOCAL BUSINESS ASSISTANCE Entrepreneurial Opportunities Regional Innovation Clusters Create jobs and grow the economy through an SBA Regional Innovation Cluster. Online Resources Find free short courses and learning Who should join Small businesses driving innovation in one of these tech industries: tools to start and grow your small • advanced composites business at sba.gov/learning. The free SBA Online Learning Center is a • agTech great resource for every entrepreneur, • bioscience especially rural business owners looking • food processing for easy access to vital business training. • data sciences • medical sciences Courses include: • power and energy • writing your business plan • unmanned aerial systems • buying a business • water tech • financing options • wood products • digital and traditional marketing to win customers • disaster recovery How it works • understanding your customer Each industry cluster is based in a geographic region. Your small business must be located in or near that region in order to join the cluster. For example, the AgLaunch Initiative cluster, which focuses on agricultural technology, is located in the Tennessee area. A small agTech business in or near Tennessee will connect with other agTech suppliers, service providers, and related institutions through that innovation cluster. Native American Workshops How it benefits you Network with other industry innovators and connect with resources that will help your small business find funding. You’ll Tribal enterprises and business organizations also receive guidance on how to better compete for government contracts and other opportunities so you can grow and expand. can receive training at an SBA Entrepreneurial Receive free technical and legal assistance to develop your tech Empowerment Workshop. These workshops and get it to market for government and industry buyers. cover business concepts important for starting, Get involved growing, or expanding a small business. RedWind Find an SBA Regional Innovation Cluster near you by visiting instructors identify and help participants avoid sba.gov/localassistance. Select the regional innovation clusters common pitfalls. Learn how to prepare a business on the drop-down menu. plan, gain access to capital, and basic book keeping. Request a workshop in your area by visiting nativesmallbusiness.org. 20
SBA Regional Innovation Clusters Autonomous & Unmanned Systems Cluster – Emerging Tech Ventures Integrative Business Services Inc. (Industry focus: Optics) The Ozarks Cluster – Startup Junkie (Industry focus: Food processing, supply Great Plains Technology & chain, & logistics) Manufacturing Cluster The Water Council Cluster Montana Bioscience Cluster – Montana Technology Enterprise Center Marine Industry Science & T echnology Cluster AgLaunch Initiative BioSTL: St. Louis Biosciences Cluster Utah Advanced Material Oklahoma-South Kansas Unmanned Aeri- Manufacturing Initiative al Systems Cluster Defense Alliance - LSI Business The Appalachian Ohio Wood Products Cluster Development Inc. (Industry focus: Advanced Power and Energy) Conductor RIC in Healthcare, Education & Data/Decision Sciences – Startup Junkie Consulting 21
LOCAL BUSINESS ASSISTANCE Write your Business Plan Your business plan is the foundation of your business. Learn how to write a business plan with the help of an SBA Resource Partner. TRADITIONAL BUSINESS PLAN FORMAT When you write your business plan, you don’t have to stick to the exact business plan template. Instead, use the sections that make the most sense for your business and your needs. Executive Summary Briefly summarize your company and why it will be successful. Include your mission statement, your product or service, and basic information about your company’s leadership team, employees, and location. You should also include financial information and high-level growth plans if you plan to ask for financing. Company Description Go into detail about the problems your business solves. Be specific as to audience and location. List out the consumers, organizations, or businesses your company plans to serve. Explain the competitive advantages you have that will make your business successful. Are there experts on your team? Have you found the perfect location? Your company description is the place to boast about your strengths. Market Analysis Demonstrate a solid understanding of your industry outlook and tar- get market. This is where it pays to partner with an experienced busi- ness counselor from your local Small Business Development Center, SCORE, Women's Business Center, or Veterans Business Outreach Center—all these SBA Resource Partners provide free or low-cost business assistance. Competitive research will show what other busi- nesses are doing and their strengths. In your market research, look for trends and themes. What do successful competitors do? Why does it work? Can you do it better? Now's the time to answer these questions. Business plans help you run your business. A good business plan guides you through managing your business. Organization and Management You’ll use your business plan as a roadmap for how to structure, run, Explain how your com- and grow your new business. pany will be structured Business plans can help you get funding or bring on new and who will run it. business partners. Investors want to see a return on their Describe the legal Want to see an structure of your busi- investment. Your business plan is the tool you’ll use to convince people that working with you—or investing in your company—is ness. State whether you example of a a smart investment. Brain storm with a business counselor (visit have or intend to incor- business plan? one of our SBA Resource Partners detailed on page 8) and write porate your business as View examples of business plans a traditional business plan, which uses a standard structure a C or an S corporation, at sba.gov/business-guide/plan/ and detailed sections. Once you've got it all down, you can then form a general or limited write-your-business- condense it to a lean startup business plan, which typically partnership, or if you're a plan-template contains key points on only one page. sole proprietor or limited liability company. 22
LOCAL BUSINESS ASSISTANCE TRADITIONAL BUSINESS PLAN CHECKLIST LEAN STARTUP PLAN FORMAT Write a lean startup plan if requested from an investor, or if your ❒ Executive summary business is relatively simple or you plan to regularly change and refine as you go. ❒ Company description Lean startup plans use more visual organization tools and only a ❒ Market analysis handful of elements to describe your company’s value proposition, ❒ Organization and management infrastructure, customers, and finances. They’re useful for visualiz- ing your company's fundamental facts. Your business counselor can ❒ Service or product line help you edit down into the Business Model Canvas, used here—the ❒ Marketing and sales most well known style, or another lean startup template. ❒ Funding request Key Partnerships ❒ Financial projections Note the other businesses you’ll work with--suppliers, manufactur- ers, subcontractors, and similar strategic partners. ❒ Appendix Key Activities List the ways your business will gain a competitive advantage. Use an organizational chart to show the hierarchy. Explain how Will you sell direct to consumers or use technology to tap into the each person’s experience will contribute to the success of your sharing economy? venture. Consider including CVs of key members. Key Resources Service or Product Line List resources you’ll leverage to create value for your customer. Describe what you sell or what service you offer. Explain how it ben- Your most important assets include staff, capital, or intellectual efits your customers and the product lifecycle. Share your plans for property. Leverage business resources that might be available intellectual property, like copyright or patent filings. If you're doing to women, veterans, Native Americans, and HUBZone–certified research and development for your service or product, explain it. businesses. Marketing and Sales Value Proposition Your marketing strategy should evolve and change to fit your needs Make a clear and compelling statement about the unique value in each context. your company brings to the market. Describe how you'll attract and retain customers. Show how a sale will actually happen. You'll refer to this section later when you Customer Relationships make financial projections, so be thorough. Describe how customers will interact with your business. Think through the customer experience from start to finish. Is it auto- Funding Request mated or personal? In person or online? If you're asking for funding, outline your funding requirements. Specify whether you want debt or equity and the terms you'd like. Customer Segments Your goal is to clearly explain how much funding you’ll need over Name your target market. Your business won’t be for everybody; the next five years and how the investment will be used. it’s important to have a clear sense of who you serve. Specify if you need funds to buy equipment or materials, pay Channels salaries, or cover specific bills until revenue increases. Explain how List the most important ways you’ll talk to your customers. you'll pay off the debt. Cost Structure Financial Projections Will your company focus on reducing cost or maximizing value? Supplement your funding request with a prospective financial Define your strategy, then list the most significant costs you’ll face. outlook for the next five years. Show how your business will be a Revenue Streams financial success. Explain how your company makes money: direct sales, member- If your business is already established, include income state- ships fees, selling advertising space? If your company has multiple ments, balance sheets, and cash flow statements for the last three to revenue streams, list them all. five years. List collateral you could put against a loan. Include forecasted income statements, balance sheets, cash flow statements, and capital expenditure budgets. For the first year, be even more specific and use quarterly—or even monthly —projections. Make sure to clearly explain your projections and LEAN STARTUP PLAN CHECKLIST match them to your funding requests. ❒ Key partnerships ❒ Customer segments Use visual organization tools--graphs and charts—to tell your ❒ Key activities ❒ Channels business's financial story. ❒ Key resources ❒ Cost structure Appendix Here you'll attach supporting documents or other requested ❒ Value proposition ❒ Revenue streams materials. Common items to include are credit histories, CVs, ❒ Customer relationships product pictures, letters of reference, licenses, permits, patents, legal documents, and other contracts. 23
FUNDING PROGRAMS Financing Your Small Business How We Did It Crafting a Business SBA-backed financing helped Superstition Meadery expand into a multimillion dollar enterprise. written by Becky Bosshart COURTESY OF SUPERSTITION MEADERY 24
FUNDING PROGRAMS J ennifer and Jeff Herbert’s Solution home-based brewing has Thanks to guidance from an SBA expanded into a global, Resource Partner, the Small Business multimillion dollar Development Center at Yavapai enterprise thanks to SBA Community College, Jennifer and Jeff assistance. Using Arizona honey and learned about financing that worked 5 ingredients they’ve sourced from for them. The SBA guarantees loans around the world (such as Tahitian made by lending institutions to small Tips for vanilla and Moroccan saffron), the business that would not otherwise be Herberts are selling nearly 30,000 able to obtain financing. Their small Success gallons annually of their honey-based business qualified for two SBA-backed fermented beverage. They operate a loans totaling more than $600,000. The downtown Prescott, Arizona tasting Herberts’ first SBA-backed loan allowed room and state-of-the-art production them to acquire commercial property to facility, creating jobs and building design and build their mead production Get guidance. a local craft industry. The Herberts, facility. Their second SBA-backed loan Develop a working relationship with founding members of the American provided the funding for professional an SBA Resource Partner (see page 8) Mead Makers Association, have brewing equipment to complete their to help you find the funding that works traveled around the world hosting 7,450-square-foot production space. The best for you. pairing events and pouring at craft Herberts recently purchased a historic beverage festivals. building in downtown Phoenix, Arizona to open a mead-pairing restaurant. Define your lending needs. Challenge Determine if a loan is right for you. Is The Herberts wanted to scale up their Benefit this the right time? How much do you meadery while also staying true to The Herberts started with two need? What are you going to use it for? their values of quality ingredients and employees and now have over 20 craft process. It is often difficult for producing 29,000 gallons this year. new entrepreneurs or unique concepts From a homegrown setup, Jennifer and Talk to multiple lenders. like a meadery to get traditional Jeff are now charting revenue in excess See who best matches you and your financing, even though they knew of $2.6 million and distributing to 37 business. Has the lender successfully they had a great idea, the backing states, across Europe and Southeast worked with other businesses in wasn’t there to expand. They say that Asia. They have plans for another your industry? choosing to do something new breaks expansion, including a shipping the mold, which can be uncomfortable warehouse to manage their online retail for traditional lenders. and wholesale orders. Check all options. Consult with your lender to see if you’re eligible for SBA financing programs, determined by your industry & experience; collateral; credit score; and the relationship & transparency you develop with the lending agent. Be ready for the ups and downs. Your entrepreneurial endeavor will be a roller coaster ride filled with challenges and successes. The path is all consuming so make sure that COURTESY OF SUPERSTITION MEADERY you love what you do. Passion is the price of admission. Jeff & Jennifer Herbert, owners of Superstition Meadery, completed their 7,450-square- foot production space and opened a tasting room in Prescott, AZ with the assistance of SBA-backed financing. See their story on YouTube by searching for the 2019 National Small Business Persons of the Year. 25
FUNDING PROGRAMS Lender SBA-backed Loans Match help small business owners and entrepreneurs who are creditworthy but don’t qualify for conventional financing. Find a lender interested If you cannot obtain a business loan with reasonable rates in working with you at sba.gov/lendermatch. and terms, contact your local SBA Lender to see if you are This matching tool eligible for SBA programs. The SBA works with participating connects entrepreneurs lenders to reduce their risk, increasing the likelihood your with SBA Lenders in loan will be approved with the terms that work best for your area. you. The guarantee is conditional on the lender following SBA program requirements. Just like with any other loan, you make your loan payments directly to your lender in accordance with your terms. 26
FUNDING PROGRAMS SBA Lenders Our most active participating SBA Lenders serve all of South Florida. For more bank locations, visit the lender's website. South Florida Top 20 Lenders Ranked by Number of Loans in 2018 1. TD Bank 11. Celtic Bank Corp. number of loans:724 number of loans: 64 total amount: $53 million total amount: $14 million 2. Wells Fargo Bank 12. Stearns Bank number of loans: 225 number of loans: 62 total amount: $41 million total amount: $18 million 3. JPMorgan Chase Bank 13. Regions Bank number of loans: 182 number of loans: 46 total amount: $29 million total amount: $43 million 4. Independence Bank 14. Live Oak Banking Co. number of loans: 134 number of loans: 43 total amount: $15 million total amount: $50 million 5. Florida Business 15. BankUnited Development Corp. number of loans: 42 number of loans: 121 total amount: $34 million total amount: $88 million 16. Fifth Third Bank 6. Florida First Capital number of loans: 38 Financial Corp. total amount: $19 million number of loans: 119 total amount: $115 million 17. United Midwest Savings Bank number of loans: 37 7. SunTrust Bank total amount of loans: $7 million number of loans: 82 total amount: $50 million 18. Seacoast National Bank number of loans: 36 8. First Home Bank total amount of loans: $10 million number of loans: 82 total amount: $31 million 19. Valley National Bank (formerly USAmeribank) 9. Huntington National Bank number of loans: 31 number of loans: 69 total amount: $24 million total amount: $26 million 20. PNC Bank 10. Newtek Small Business Finance number of loans: 31 number of loans: 65 total amount: $3 million total amount: $57 million 27
FUNDING PROGRAMS BREVARD COUNTY Independent Development HENDRY COUNTY Seacoast Natl Bank FFCFC Services Corp. FBDC (First Green Bank) (800) 504-5626 (239) 652-5588 (813) 348-0660 (800) 706-9991 ffcfc.com idscorp.org fbdc.net seacoastbank.com FBDC Byline Bank First Bank BankUnited (813) 348-0660 (773) 244-7000 (866) 319-4093 (877) 779-2265 fbdc.net bylinebank.com first1bank.com bankunited.com Fifth Third Bank United Community Bank CenterState Bank HIGHLANDS COUNTY (866) 531-4249 (800) 822-2651 (855) 863-2265 ucbi.com FFCFC centerstatebank.com 53.com (800) 504-5626 Customer Bank Ready Capital ffcfc.com Oculina Bank (866) 476-2265 (212) 257-4666 (772) 563-2212 readycapital.com American Momentum Bank oculinabank.com customerbank.com (866) 530-2265 SunTrust Bank BMO Harris National Bank americanmomentum.com Stearns Bank & Trust (800) 786-8787 888-340-2265 (800) 320-7262 bmoharris.com Independence Bank sternsbank.com suntrust.com (401) 886-4600 JPMorgan Chase Bank Seacoast Commerce Bank workingcapitalloan.com CRF Small Business Loan Co. (800) 242-7324 (858) 432-7000 (800) 475-3050 sccombank.com Wells Fargo Bank crfusa.com chase.com (800) 869-3557 wellsfargo.com BROWARD COUNTY COLLIER COUNTY LEE COUNTY FBDC FFCFC FFCFC HILLSBOROUGH COUNTY (813) 348-0660 (800) 504-5626 (800) 504-5626 ffcfc.com FFCFC ffcfc.com fbdc.net (800) 504-5626 FFCFC Regions Bank ffcfc.com Huntington Bank (800) 504-5626 (800) 734-4667 (239) 260-6056 regions.com FBDC huntington.com ffcfc.com (813) 348-0660 SunTrust Bank Huntington Bank fbdc.net Busey Bank (800) 786-8787 (239) 260-6056 (800) 672-8739 huntington.com Valley National Bank busey.com suntrust.com (800) 522-4100 Newtek SBF Radius Bank valleynationalbank.com Independent Development (855) 763-9835 800-242-0272 Services Corp. radiusbank.com Live Oak Banking Co. newtekone.com (239) 652-5588 (910) 790-5867 idscorp.org Radius Bank Newtek SBF liveoakbank.com 800-242-0272 (855) 763-9835 Regions Bank newtekone.com CenterState Bank radiusbank.com (800) 734-4667 (855) 863-2265 regions.com TD Bank BBVA Compass centerstatebank.com (888) 751-9000 (Compass Bank) Fifth Third Bank Bank of Tampa tdbank.com (844) 228-2872 (866) 531-4249 bbvausa.com (813) 872-1200 53.com BankUnited bankoftampa.com (877) 779-2265 Bank of America Newtek SBF First Home Bank bankunited.com (888) 432-1000 (855) 763-9835 bankofamerica.com (727) 440-6848 newtekone.com firsthomebank.com CHARLOTTE COUNTY First Western Bank DESOTO COUNTY MANATEE COUNTY INDIAN RIVER COUNTY (701) 852-3711 Busey Bank BankUnited Wells Fargo Bank firstwestern.bank (800) 672-8739 (877) 779-2265 busey.com (800) 869-3557 bankunited.com wellsfargo.com 28
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