BOOKING CONDITIONS - EVENT TRAVEL

BOOKING CONDITIONS – EVENT TRAVEL

Our booking conditions set out clearly and simply the responsibilities which we at Event Travel have
to you and you in turn have to us when we make a contract between us. This contract is made when
you make a booking and we accept it by written confirmation on these terms. If you make a booking
by telephone or via the website, it will be accepted that you agree to these conditions.

1 YOUR CONTRACT WITH EVENT TRAVEL

When booking a Tour/Event you must sign a booking form accepting on behalf of all your party the
terms of these conditions and pay the deposit stipulated for that Tour/Event. Alternatively if we have
your verbal authority or you have provided instructions to deduct payment from your credit/debit
card, it is understood that you are in agreement with these booking conditions. If booking online via
the website you indicate that you have read and agree to our booking conditions and a copy will be
sent out via electronic confirmation.

2 CONFIRMATION OF BOOKING

These booking conditions together with our general information form the basis of your contract. Your
booking is with Event Travel Ltd. Registered in England No. 3002768. NB: If your booking is made
via the internet, you will receive an initial confirmation on screen to print off and a
further confirmation of your order via email. Our online Booking Software has been designed to the
highest level and is a secure environment to ensure all information given is fully protected. Whilst
every measure is in place to ensure that the availability reflects accurately online, in the unlikely
event of system failure or i n the event that a problem arises , Event Travel will make every attempt
to resolve any issues or provide comparable alternatives wherever possible. In the unlikely event of
any problem with an online order, Event Travel will contact you at the earliest opportunity.

3 DEPOSITS/ PAYMENT OF YOUR BALANCE

The balance of your Tour/Event payment must be made no later than 8 weeks before the date of
departure. If you have made your Tour/Event booking within this period the full amount is due
immediately. If you do not pay by the stipulated date we reserve the right to cancel your Tour/Event
and levy cancellation charges as listed below (see section 5). If for any reason a payment by cheque
is returned unpaid by the issuing bank or has to be represented a charge of £15.00 will be levied to
cover bank and administration charges incurred. NB: If you elected to pay a Deposit/Part
payment by Credit/Debit Card, the balance due amount on your confirmation invoice will
be debited automatically on the advised due date or shortly afterwards unless you advise
otherwise.

4 IF YOU CHANGE YOUR TOUR/EVENT BOOKING

Please check the details of your original booking carefully against your confirmation as there is a
minimum administration charge of £10.00 for subsequent changes. Any administration costs incurred
above this amount will be detailed to you prior to us making the changes on your behalf. Any
material amendments made by you within 4 weeks of departure will be treated as a cancellation and
the appropriate charges made (see section 5).

5 IF YOU CANCEL YOUR RESERVATION

If you cancel your Tour/Event booking for all or any member(s) of your party , you must notify us in
writing immediately. As Event Travel will have made payments for Ticket(s), Accommodation & Travel
on your behalf to ensure your booking is secure, cancellation costs will be incurred. The following
cancellation charges will apply. Exceptions: - In some instances the initial deposit paid to Event
Travel will not cover payments which have been made in good faith by Event Travel on your behalf to
Hotels, Airlines, Train Companies and Event Ticket Suppliers etc. and in many cases,
bookings/reservations once made on your behalf, with said suppliers, may be non-
transferable/refundable. Event Travel therefore reserves the right to recover any out of pocket
expenses in these instances, over and above the standard cancellation charges set out below:-

Period before departure within which                 Amount of cancellation charge shown as
  written cancellation is received                     a % of the Tour/Event cost

  More than 42 days                                    Loss of deposit

  42 - 29 days                                         65%

  28 - or less                                         100%

6 OTHER ITEMS

You are responsible for ensuring that you adhere to instructions provided by Event Travel in respect
to travel itinerary check-in times/departure points if applicable. Event Travel cannot be liable for any
loss or expense suffered by clients because of their late arrival or failure to adhere to procedure
provided in accordance with Airline/Train departure instructions if applicable.

PASSPORT/VISA REQUIREMENTS.

A full P assport is required for our any overseas Tour/Events or if you are entering the UK from
overseas. Please note that it is the responsibility of the client to be in possession of a valid P assport
normally with a ( minimum validity of 6 months ) and any V isa that may be required. Long delays in
obtaining P assports and V isas can occur so be sure to apply well in advance of departure. Non
British passport holders should check the regulations with the consulates of all the countries you will
be visiting or passing through. You must ensure you have a valid Passport or Visa ( if necessary)
Event Travel cannot be liable for any loss or expense suffered if you do not adhere to these
requirements. NB: For British Passport Holders, P assports are not required to travel to Ireland. This
said Photo ID will be required for Airline Check-in. We therefore suggest a valid Passport provides
suitable ID in these instances. NB: USA - The New BAR-CODED Passports are only acceptable for
entry into the USA.

HEALTH REGULATIONS

No specific inoculations are normally required for Tour/Events with Event Travel, however, we advise
you to consult your doctor before travelling.

TRAVEL & PERSONAL CANCELLATION INSURANCE

Because of the importance of having adequate insurance cover in place we make it a condition of
booking on all overseas Tour/Events that you are covered by an appropriate Personnel
Cancellation/Travel insurance policy. It will provide you with cover in the event you are unable to
continue with your booking with us eg; ill health/redundancy. If you elect not to take our insurance
you agree to indemnify Event Travel for any costs that arise which would otherwise have been met
had Event Travel insurance recommended cover been taken. Should you fail to supply us with the
name of your insurance company and policy number, Event Travel reserve the right to add insurance
to your booking to ensure you are protected. This policy will also cover you for personal cancellation
(eg; ill health) and is therefore recommended also for UK Tours/Events for this reason.

7 OUR OBLIGATION TO YOU

Once we have confirmed we have available space on the Tour/Event of your choice we will process
your deposit / payment and forward a confirmation invoice to you, from this time Event Travel has
accepted your booking under these terms and conditions. If booking online via the website,
confirmation will be sent electronically at time of booking to the email address given.Please ensure
your email address is entered correctly at time of booking. Please see deposit/payments above .

8 IF WE CHANGE YOUR TOUR/EVENT

It is possible that circumstances may force us to make changes in the advertised Tour/Event , these
changes fall into two categories: minor changes and major changes.

a) Minor changes take the form of changes in departure or return times by less than 12 hours ,
changes to departure point to the nearest available local departure or other of a different mode of
transport to a major joining point e.g. London, changes in accommodation to a similar or higher
classification , changes to a similar location, changes to advertised Tour/Event itineraries. (Please
note travel arrangements not booked/arranged by Event Travel are excluded from the above and
Event Travel cannot be responsible for any changes that may take place in respect to independently
booked transport/accommodation)

b) Major changes are those including changes to your UK airport (except London), location area, time
of departure or return of more than 12 hours, changes in accommodation to a lower standard. If we
have to make a major change you can decide: (Please note travel arrangements not
booked/arranged by Event Travel are excluded from the above and Event Travel cannot
be responsible for any changes that may take place in respect to independently booked
transport/accommodation)

i) To continue with the Tour/Event as amended

ii) Accept an alternative Tour/Event we may offer you

iii) Cancel your booking getting a full refund.

If you choose (i) or (ii) we will pay compensation on the scale below . This will be the limit of our
liability to
you.

  PERIOD BEFORE                         TOUR/EVENTS OF 7 DAYS              TOUR/EVENTS OF 6 DAYS
  DEPARTURE

                                        DURATION AND OVER                  DURATION OR UNDER

  More than 28 days                     NIL                                NIL

  15-28 days                            £15.00                             £10.00

  0-14 days                             £20.00                             £15.00

Important note: Compensation payments do not apply to changes caused by reason of war, riots,
civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, flood, technical
problems to transport, closure or congestion of airports and ports, cancellation changes of schedules
by schedule airlines /trains concert/event cancellation and similar events beyond our control . Any
travel or arrangements not booked by Event Travel are outside our control even if they were to affect
your booking arrangements with Event Travel.

9 WHAT HAPPENS TO COMPLAINTS

We do try to ensure that your Tour/Event with us is as enjoyable as possible , however , very
occasionally plans do go wrong. If you do encounter a problem please inform our representative
immediately who will try and resolve the matter there and then. You will also be given a 24 Hour
emergency support telephone number which is to be used in the event of an emergency and outside
of office hours should you encounter problems. If the matter cannot be put right details of your
complaint will be recorded by our representative. Please ensure that we receive any complaint within
28 days of your return by writing to our customer services dep artment giving your original booking
reference and all other relevant information. We will not accept liability in respect of claims that we
receive later than 28 days after your return from your Tour/Event.

We can normally agree an amicable settlement of the few complaints we receive , however , in the
unlikely event of us being unable to do so , you may of course refer your case to the small claims

court which provides an inexpensive way of settling claims.

10 SPECIAL REQUESTS

We accept these on the understanding that they must be in writing at least 4 weeks prior to
departure and under no circumstances can we guarantee that we the hotel/airline/train/coach
company or similar supplier or our representatives can provide the requested facility, but will do our
best to accommodate your request.

11 RESPONSIBILITY FOR YOUR TOUR/EVENT

We accept responsibility for the actions and/or omissions of our employees, agents, subcontractors
and suppliers whilst they are acting within the scope of their employment with us. We also accept
responsibility should the service we offer prove deficient in any way. If any part of your Tour/Event is
not provided in the advertised manner we will pay you compensation if this has affected the
enjoyment of your Tour/Event (see important note at the end of paragraph 7). We will not however
be responsible for nor accept liability for death , bodily injury or illness caused to the signatory to the
contract and/or any named person on the booking form save insofar as such death, bodily injury or
illnesses caused by the negligence of Event Travel or its employees or agents of the same. Where
services are supplied by air/train, or by sea the limit of our obligations shall be those laid down by
international conventions which govern such matters in respect of air /train or sea carriers.

12 SPECIAL ASSISTANCE

Where appropriate and subject to our discretion we offer the following Special Assistance to our
clients.

a) General Assistance. If any client who through misadventure suffers illness, personal injury or death
during the period of the Tour/Event arising out of an incident which did not form part of their
Tour/Event nor of an excursion purchased through one of our employees.

b) If legal action is undertaken by our clients against any third party as a result of any loss or
damage suffered during their Tour/Event provided we have been notified within 90 days of the date
of the misadventure and provided we agree to such action then we will meet initial legal costs.

c) If assistance is provided under para a) and b) above we will limit any monies paid to £5000.00 per
booking form and in the event of there being a successful claim for costs against a third party or
there being a suitable insurance policy(ies) in force our costs shall be recoverable from the client
concerned.

d) In the event of a claim under this clause against us by you or any person named on the booking
form we reserve the right to claim in your place against the person or organisation responsible for
the act , default or omission on giving rise to the claim and you hereby agree to assist us fully in
the event that enforce the rights which have been assigned to us or to which we are surrogated.

13 CONCERT/EVENT CANCELLATION

If you are travelling on a Tour/Event for which the primary reason for travel is a Concert or Event,
Event Travel cannot take responsibility whatsoever as a result of any change/omissions in the event
or the programme or failure of the main event to take place as advertised. Our responsibility is to
provide you with the ticket for the Event/Concert/Show as advertised by the promoter, nor can we be
responsible for any expenses incurred by yourself as a result of the Concert/Event/Show being
cancelled by any party other than by Event Travel.

IMPORTANT NOTE: Should the Concert or Event be cancelled by the promoter/artist/performers,
the Trip/Tour/Event you have booked will still be scheduled to proceed. You will however, be entitled
to an appropriate refund in respect to the Concert/Event Ticket. Should you decide not to travel as a
result of a cancelled event/altered performance, cancellation charges may apply in accordance with
our cancellation terms in Section 5, to cover charges associated with pre-booked items such as Hotel,
Cross Channel, Flight and Eurostar/Train reservations, as once a booking/reservation has been made
on your behalf, a no refund/change restrictions can apply. Event Travel will nevertheless look where
possible to keep any cancellation charges to a minimum. Travel/Event Cancellation Insurance
premiums nor any Credit/Debit Card charges are refundable in any event. Event Travel reserve the
right to levy a minimum of £35 per person charge to cover administration of any refunds, in the

event of a cancellation of an event/show.

NB: Optional Concert/Event Cancellation Insurance. We strongly recommend taking out
this cover at time of booking ( premiums may vary and in some cases may not be
available ) See Cover Details

14 CANCELLATION DUE TO LACK OF DEMAND

Very occasionally we are obliged to cancel a Tour/Event due to insufficient numbers, in the event of
this happening we will offer you where possible an alternative Tour/Event or if this is unacceptable,
we will refund all monies paid.

15 YOUR FINANCIAL PROTECTION

In accordance with the EC Directive on Package Tours, your booking is fully protected. Cover is
provided under BOND PLUS insurance scheme managed by PJH & Company Ltd. A certificate
providing full details will be sent with your Confirmation/Invoice.

16 PRICE CHANGES

We always endeavour to ensure that prices quoted on our website are accurate.

17 MAILING

From time to time you may receive information / offers from Event Travel or other carefully selected
companies. If you do not wish to receive such information / offers please write to us at Event Travel,
Lincoln House, The Paddocks, 347 Cherry Hinton Road, Cambridge. CB1 8DH. Or email
nomailing@eventtravel.com

18 EVENT TICKET RE-ISSUE - IMPORTANT INFORMATION

Due to increased security and counterfeit prevention in respect to the re-issue of Event/Concert
tickets, it is becoming more and more difficult to organise the re-issue lost/stolen or spoiled
event/concert tickets. General Entrance (GA) standing Pitch/Unreserved seats Cannot Under Any
Circumstances be re-issued. Dependent on the promoter/event organiser in some instances reserved
numbered seats can be re-issued at the Stadium/Event Venue. Administration charges may be levied.
However this is becoming more and more difficult due to counterfeit prevention software being
installed and used now by many venues and may result in a request being refused, or if allowed, the
physical Repurchasing of New Tickets to gain entrance. We therefore strongly request that TICKETS
are KEPT SAFELY prior to attending an event and that if staying in an hotel to use safe deposit
facilities normally available. Event Travel regret that they cannot be held responsible for
lost/stolen/spoiled tickets once received and any additional costs that may be incurred in replacing or
repurchasing new tickets for an Event/Concert.

19 DESCRIPTIONS/INFORMATION PAGES

NB: All information displayed on the Event Travel Website is provided in good faith - Event Travel
cannot be be held responsible for any inaccuracies - please advise
customersupport@eventtravel.com if any inaccuracies /errors are found - Thank you

                                PRIVACY AND DATA PROTECTION

     Event Travel only collects personal information about you (for example your name, address,
telephone number, email address and credit card details) when you specifically provide us with such
   information on a voluntary basis, for example when purchasing or enquiring about event tickets
     packages online. Any personal information Event Travel collect via our web site will never be
released or sold to any companies or individuals outside of See or our authorised partner companies.

     We will not share your personal information for marketing or any other purposes without your
consent unless where required by law. If you have registered your interest with www.eventtravel.com
and/or any of our associated companies, and thereby given your consent, you may be contacted with
 relevant promotions, offers or information that you have expressed an interest in or that might be of
                                            interest to you.

Your Information

      We use the information you provide us with to sell you the ticket related packages a s you
requested. By making a purchase from this site you are consenting to your financial and/or personal
  information being passed to any third party organisations necessary to process your transactions
with Event Travel , such as credit card companies, banks and the companies that handle transaction
 processing on our behalf. Except for these specific cases, we will never share financial information
                          with third parties without your specific consent.

                                       Third Party Companies

  When you bought your ticket package you were asked if you wished to be contacted by carefully
selected third parties. Depending on how you replied, third parties may contact you by post or email
                    with information or offers regarding their goods and services.

                                            Unsubscribing

IF YOU DO NOT WISH TO RECEIVE FURTHER UPDATES PLEASE you can unsubscribe here We will
  always respect your privacy and any personal communication between you and ourselves. We will
                always comply with any data protection legislation currently in force.

                                      Information and the law

  We may occasionally release your personal or financial information to assist law enforcement, to
  comply with laws or regulations, to enforce the terms under which you transacted with See, or to
         protect the rights, property or safety of Event Travel , users of the site or others.

                                          Security Measures

We take the security of your personal information very seriously. Consequently we use 128 bit Secure
 Socket Layer (SSL) encryption for all your transactions with Event Travel . This system encrypts all
  your personal information, including credit card number, name, and address, so that it cannot be
                            read if intercepted by a malicious third party.

                                           Third Party Sites

 Event Travel is not responsible for the privacy policies or practices of any third party sites linked to
  this site. Consequently we advise you to read their privacy policies before submitting data to such
                                                 sites.