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2021 MOST TRUSTED CRUISE OPERATOR Reader’s Digest Australia AFTA National Travel Industry Awards BOOK NOW *T&C’s Apply
BOOK NOW FIJI. Discover More. A Paradise for Couples. YASAWA ISLAND RESORT & SPA 10 days from AUD $4,880 pp twin share Thursday 24th March 2022 SAVE UP TO $2,750 PER COUPLE Club Med overhauls loyalty Today’s issue of TD Travel Daily today has seven Club Med has launched its new Diamond and Platinum agencies, pages of news including Advantage loyalty program for as well as competitive rates for Business Events News plus on location at travel agents in Australia, offering personal stays at select resorts. a front cover from Royal Wolgan Valley consultants a range of incentives The loyalty initiative’s overhaul Caribbean International. and new membership tiers. is also pitching heavily at Today’s issue of TD is coming Participating travel agencies rewarding individual consultants to you courtesy of Emirates Half price deposits! can earn incentives through by offering them the chance to One&Only Resort and Spa the program’s renewed tiered earn solo points toward a free ROYAL Caribbean International Wolgan Valley and Lexus, the is excited to let the Australian resort’s vehicle partner. commission structure, which Club Med holiday to any of its consist of Turquoise, Gold, resorts across the globe. travel world know that they are WOLGAN Valley, just across the Platinum, and Diamond levels, For each client booking, one back and the wait for its unique Blue Mountains from Sydney, with advisors able to move their point is awarded for every cruise offerings is finally over! is looking greener than it has in way up through the tiers based accommodation dollar sold. To celebrate, the cruise line is years, with the wetter than usual offering an amazing half price summer meaning the local flora on the annual business generated Club Med GM of the Pacific, on a calendar year basis. Michelle Davies, hailed the new deposit offer for Aussie cruises and fauna is flourishing. taking place later this year, as Wildlife is particularly Highlights of the refreshed loyalty program as crucial to the loyalty structure include an brand’s success in being able to well as up to 30% discounts and abundant, with mobs of US$400 to spend at sea. kangaroos - complete with joeys allocation of room nights to form deeper trade partnerships. be used towards marketing “To rebound successfully, we For more details on the trio of in their pouches - gently grazing initiatives with support from Club need to do this together which is amazing return deals, see the on the manicured lawns outside Med’s Sales team for Diamond, why we’ve used the pandemic to front page of Travel Daily. the resort’s 40 luxury villas. TD has also spotted wombats, Platinum and Gold members, an overhaul our program,” she said. MEANWHILE Royal Caribbean wallaroos, wallabies and lots invitation to its annual reward trip Agents can manage their Club is reminding travel agents they of beautiful bird life including a each calendar year for the top 20 Med Advantage account via the can learn more about Cruising wedge-tailed eagle, as well as a selling agents, access to a priority revamped Club Med Travel Agent Power bookings by accessing a very rare sighting of an elusive phone line direct to Club Med’s Portal - view the platform HERE. video explaining how to register local platypus! Travel Experience Designers for on its HomePort portal HERE. Travel with Purpose in Canada’s BOOK BC & WIN YOUR BRITISH PLACE ON OUR 2023 SUSTAINABLE BC FAM COLUMBIA Witness incredible grizzly bears in their native habitat, staying in the indigenous-owned Knight Inlet Lodge in the scenic heart of the Great Bear Rainforest of BC. LIVE WEBINAR: “HOW TO SUCCESSFULLY SELL SUSTAINABLE TRAVEL” Attend 29 March session and receive a wildcard BC Fam trip entry. LEARN MORE G EACH BO OK IN YE AR IN CLUD ES A 1 SP ON SO RS HI^P OF A W HA LE Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 1
SELL YOUR WAY TO UTAH REGISTER NOW! ENTRIES CLOSE 31 MARCH UTAH DELTA AIR LINES ROCKY MOUNTAINEER Thursday 24th March 2022 Earn points for a complimentary famil to Utah QF campaign on way QANTAS is preparing to HLO ready for the wave Window introduce a new campaign which HELLOWORLD Travel is “well overheads for the first half of the it says is intended to inspire placed” to take advantage of financial year, as well as a total Seat future travel, tourism and renew a rising demand in travel and revenue increase of 45.2% for the a sense of appreciation of the achieve greater economies of period Oct to Dec 2021, when Hotels in Venice have declared “Spirit of Australia”. scale, according to a document compared to the previous period. war on the city’s pesky seagulls, More details in tomorrow’s presented at the Ord Minnet From a wholesale perspective, after increasing complaints issue of Travel Daily. Lesiure, Tourism & Gaming the presentation indicated that about the birds swooping down conference today. despite the limited amount of to steal food from customers CEO Andrew Burnes presented product available in the short- eating breakfast outdoors. the company update which term, cruising will play an A conference conducted by predicted the business would see increasingly important role for its the Venice hoteliers’ association a marked improvement in sales wholesale division as Helloworld this week discussed measures in the second half of FY22, driven has already experienced “strong being taken to combat the by a booming Fijian market and bookings” for future cruise travel “predatory” herring gulls, which the general easing of global travel beyond the important resumption over recent years have become restrictions every week. date of 17 Apr. dominant over the more The company’s chief also The report also described meek doves which previously reiterated the improving sales Aussie travellers as “cashed-up”, populated the city’s canals. Jul - Dec 2022 conditions within Helloworld, with many expressing a desire Initiatives have included most notably the recording of its for “complex, upmarket travel using trained birds of prey such highest Total Transaction Value of arrangements”. as falcons to hunt the pests, $170 million in Feb, the strongest Burnes noted that the company “electro-replusion” kits and the result since the pandemic began, would once again achieve use of “acoustic systems with but still only a third of what Feb profitability in 2023 if the current vocal control units”. Discover the key would normally bring in prior to trajectory is maintained, but But one of the most creative consumer sentiment the health crisis. conceded it was impossible to approaches, pioneered by the and trends shaping Further financial highlights predict precise numbers with a Monaco & Grand Canal Hotel decision making for included a 3.8% reduction in “high degree of accuracy”. and the Gritti Hotel, is to give travel intenders guests water pistols to ward off vent the attacks. Join Kerrie McCallum Virtual Launch E Local news website ANSA cited and travel industry the Gritti’s Paolo Lorenzoni If you missed out on our in-person Quark 23/24 season launch event, it’s not experts saying “they really work, they’re too late! Together with Travel Daily events join us for a virtual launch event. also coloured orange, which Streaming 29 March at 11am & 4pm (EST) these birds don’t like”. Tuesday 5 April, 2022 11am - 11:45am AEDT REGISTER HERE 11am 4pm REGISTER HERE REGISTER HERE European Christmas Markets Luxury River Cruising 4 new departures in Nov & Dec 2022 added due to popular demand OR Secure your client’s 2023 river cruise with our Preview offers Check live availability via ExpressBook Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 2
keep dreaming... Click to read Travel inspiration for your clients’ next holiday! Thursday 24th March 2022 Putting down more roots MH reboots Oz Malaysia Airlines has Azamara bonuses Agents who book any new BAMBOO Airways continues to put into administration in 2019 confirmed it will increase Azamara sailing departing before show strong signs of commitment after the collapse of global parent frequencies on the KUL-Sydney 30 Mar 2023 between now to the local market, with the Cox & Kings (TD 20 Sep 2019). route from five-times-weekly to and 31 Mar will receive bonus carrier recruiting one of CVFR daily from 01 Apr. onboard credit of up to US$500 Travel Group’s State Managers to The carrier also indicated it will per stateroom for their clients. be its National Sales Manager for Barry’s tasty new gig boost its KUL to Perth flights from This offer is available to book in Australia and New Zealand. THE new role for long-time two times a week to five-times- Espresso or by calling the cruise Brad Crawford started in the travel executive Katrina Barry weekly from the same date. line’s reservation team on 1800 role this month and will be based has been revealed today, with Malaysia Airlines announced the 570 552. in the airline’s Melbourne office, her switch to the technology move as part of a wider rebooting bringing with him a wealth of sector seeing Barry take up a of its network, which has seen experience in aviation sales, CEO position with hospitality flights between Malaysia and Bali, Stop over & learn having already held positions technology company, me&u. India and Thailand restart. Discover Qatar is teaming up at airlines such as Thai Airways After announcing her exit from with The Inspire Collective to host International and AirAsia. the The Travel Corporation’s a series of expert Qatar Stopover The recruitment follows the Contiki business earlier this Free job training training webinars. recent adding of flights from year (TD 11 Jan), Barry has now Victoria University is Agents can learn more about the Vietnamese airline between turned her hand to spearheading currently offering free courses why Australian travellers will Hanoi and Ho Chi Minh City and the wider adoption of the at- to fast-track new workers into enjoy the destination, as well as Australia’s two biggest hubs, table ordering platform, which entry-level roles in Victoria’s hear more about what four- and Sydney and Melbourne (TD 07 has already achieved usage at rapidly recovering hospitality and five-star hotel deals are on offer. Mar) and (TD 01 Mar). thousands of Aussie venues. tourism sectors. Webinars also include info on Crawford was also the Business “I am incredibly excited to join Upon completion of the the ‘sell and win’ incentive which Manager for Victoria and such a fast-paced business that course, students will be granted will offer a trip to Qatar in May. Tasmania for Tempo Holidays and is breaking new ground and guaranteed job interviews Sessions on offer include 10am Bentours when the Aussie arm, changing the face of hospitality,” with brands such as Accor, the & 2pm on 30 Mar and 1pm on 31 through no fault of his own, was Barry said this week. Riverland Group & RACV Resorts. Mar - register to attend HERE. Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 3
Thursday 24th March 2022 Entire lands expert Qatar treats trade to Belfast What a Bonza recruit Entire Travel Group has snared FAST-GROWING challenger the services of Sam Treby to be airline Bonza has appointed its new Destination Manager - former Hurtigurten Regional Sales Canada & Alaska. Manager Dennis Basham to be Treby will be based in Sydney its Lead Customer Product and to assume the newly-created Partnerships Manager. position, and joins the business Basham was only at the cruise with a wealth of experience line for five months before about the two destinations, jumping ship to the yet-to-launch knowledge accrued in her time as Aussie carrier, whose sales Senior Reservations Destination strategy will involve servicing Expert Canada & Alaska with regional hubs not properly Adventure World. catered for by existing carriers. New recruit Treby is pictured with Entire Travel Group’s Sales Why not swing by? Director Greg McCallum. Discover Qatar, Qatar new global campaign, attendees New Zealand’s Huka Lodge Airways, and Qatar Tourism viewed a screening of the Best has launched a special weekend has this month been hosting a Picture-nominated Belfast, with travel package dedicated to number of trade movie nights few dry eyes left in the theatre. championship golf for Aussies, in throughout Australia. Pictured ahead of last night’s line with the country’s borders Events are being run in screening are Qatar Airways Sales opening next month. Brisbane, Melbourne, Adelaide Executive Zeid Al-Basheer and Key The three-night trip tees off on and this week, Sydney, including Account Manager Stella Vlahos, 27 May and includes 18 holes at last night’s event at Palace Discover Qatar Regional Manager Kinloch Signature and Wairakei Norton Street. Jessica Shelton-Agar, and Qatar golf courses hosted by golf After hearing about Doha Tourism Regional Sales Director champs, from $7,350 per couple. stopovers and Qatar Tourism’s Rich Styles. More info on Huka Lodge HERE. Join our high performing team of reservations consultants based in Sydney. Reservations Manager Reservations Consultant Reporting to the Group Reservations Manager, this role will The main purpose of this role is to facilitate the booking support and lead a team of Reservations Consultants to facilitate process linking people with meaningful Wild Bush Luxury travel the booking process linking people with meaningful Wild Bush experiences in outback Australia. This is achieved through a Luxury travel experiences in outback Australia. consultative sales approach on bookings coming directly from consumers and through trade partners around the world. You’ll Your day will be filled with: also liaise with third party suppliers and industry peers and • Leading and motivating our Reservation Consultants to contribute content for social media marketing.. provide a consultative sales approach on bookings coming directly from consumers and through trade partners around You will know you’re suitable if you bring: the world • Day to day operations of the Wild Bush Luxury Reservation • Consistently delivering sales results through a consultative functions and assisting with the overflow of calls, emails and approach webchats, stepping in to assist as required • Exceptional and fluent customer service skills on the phone in • Training and developing our Reservations Consultants particular, but also written • Influence and positively contribute to the achievement of sales • High attention to detail and revenue targets • The ability to multi task, engage initiative and bring new ideas • Attending and contributing to broader team and stakeholder • Experience in the travel industry is preferred, but not essential meeting, collaborating with Sales, Marketing and Operations (GDS is not required) • Manage reservations procedures and streamline systems, • An interest in nature is preferred focusing on presentation and efficiency • Report writing and analysis on contact statistics, conversion rates and bookings data CLICK HERE TO VIEW FULL JOB DESCRIPTION & APPLY CLICK HERE TO VIEW FULL JOB DESCRIPTION & APPLY Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 4
Going with the flow Finding a new track Carnival Australia has Eurail has unveiled a new appointed This is Flow to handle brand identity designed to reflect the media planning and buying a greater sense of flexibility and for all four of its brands in the “borderless train travel”. local market, including Princess “We now have a design that Cruises, Seabourn Cruises, Cunard meets the current demands of Thursday 24th March 2022 Line and Holland America Line. marketing in a digital-first age The agency replaces Initiative allowing it to remain top-of- Sydney, which was previously in mind and relevant in the highly Still smiling at Wolgan Valley charge of the Australian media competitive European travel strategy for the cruise company, market,” the company stated. with This is Flow CEO Jimmy Hyett Eurail, which is also the owner stating it is time to bring cruising of Interrail Passes, added that “back to the people” & return to alongside the visual rebrand is a pre-COVID double-digit growth. change in its creative strategy. Product Manager • Join Destination NSW and be part of delivering the NSW Visitor Economy Strategy 2030 • Several newly created opportunities within the Engagement and Tim Stanhope took over as has also presided over a new Visitor Economy Development team General Manager of Emirates partnership with luxury car maker • Equivalent Grade 9/10 with a base commencing salary of $113,343 One & Only Wolgan Valley Resort Lexus, with branded upmarket • Ongoing roles based in Sydney & Spa in late 2019 - just in time 4WD vehicles used to take guests Destination NSW is the lead agency, champion, and voice for the visitor to take the property through the on excursions across the property. economy within the NSW Government. Spearheading a whole-of- massive ups and downs of the After multiple lockdowns the government approach to visitor economy growth, Destination NSW is last two years. resort reopened in Oct last year, responsible for leading the delivery of the NSW Visitor Economy Strategy While the whole world has at the same time announcing 2030 in partnership with government and industry. endured multiple waves of a new partnership with the About The Role COVID-19, lockdowns, restrictions Bentley Group which introduced As a Product Manager, you will be the DNSW subject matter expert. and border closures, Stanhope an awesome new gastronomic You will be responsible for developing and delivering evidence-based has also had to deal with experience - extending previous programs designed to boost the volume, quality and distribution of visitor bushfires, floods, storms and relationships with One & Only experiences and enhance stakeholder capability throughout NSW in even the mouse plague which restaurants in the Maldives. alignment with the Visitor Economy Strategy 2030. afflicted country NSW in 2020/21. The property’s all-inclusive How to Apply Through it all he’s endured and experience features meals and enhanced the service standards beverages, complimentary guided To apply and view the full job description for each position please go to the iworkfornsw website at the resort, which is now walks and conservation activities, seeing strong forward bookings while guests can also enjoy lavish • Product Manager – Lifestyle • Product Manager - Cruise, Rail, Road & Air from its traditional international spa treatments, private touring • Product Manager – Culinary & Agritourism clientele after the announcement and horse riding activities. • Product Manager – Aboriginal Experiences of Australia’s border reopening, Currently like most hospitality • Product Manager – Nature, Eco & Wellness particularly later in 2022 and into operators, the major challenge Should you require any additional information please contact: the first quarter of 2023. for the resort is staffing, amid recruitment@dnsw.com.au Stanhope (pictured with one strong demand from both Closing date: 5th April 2022 [9.59am] of his favourite furry friends) domestic and international guests. Antarctica All-Inclusive * with flights from $11,990 *Subject to dates and availability. Terms and conditions apply. Find out more Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 5
business events news business events news Thursday 24th March 2022 businesseventsnews.com.au BECA hails boost to bid fund AIME goes off! federal Tourism Minister Dan The 2022 Asia-Pacific Tehan has flagged the business Incentives and Meetings events sector as potentially Exhibition (AIME) has becoming Australia’s largest wrapped up, with more than tourism market, taking over from 300 hosted buyers and 200 the pre-pandemic leadership of new exhibitors making the China in the coming years. most of the opportunity to The minister was speaking gather at the Melbourne at an Association of Australian Convention and Exhibition Convention Bureaux breakfast Centre for the first time in in Melbourne, saying this more than two years. week’s announcement of an The AIME welcome event additional $5 million for Tourism on Mon night saw delegates Australia’s business events bid experience Melbourne Park’s fund (TD 22 Mar) “positioned the new CENTREPIECE venue for business events industry as the an outstanding celebration, cornerstone in the recovery of arriving by boat on the the visitor economy”. banks of the Yarra River at The Business Events Council provide an ideal platform to growing global industries.” Birrarung Marr. of Australia (BECA) welcomed promote Australia to the world.” Before COVID-19 Australian Melbourne pulled out all the funding announcement, Jago noted that the Business business events generated about stops for the two-day event with Chair Leo Jago saying “this Events Bid Fund program had US$36 billion annually for the which showcased local investment is a critical step in already successfully helped economy, employing in excess of produce, performers and Australia’s international recovery secure bid wins for 57 events 229,000 Australians. suppliers to a host of local and adds much needed certainty aligned with Australia’s trade and Pictured at the event are, from and international buyers. to international interest in investment priorities. left: AACB President Michael AIME 2022 continues next Australia”. “Through matched funding Matthews; AACB Vice President week in a virtual format, with “As we emerge from pandemic with states and territories, Julia Swanson; Dan Tehan; John exhibitors showcasing their restrictions, global competition this extension will improve Brumby, Chair of the Melbourne products and services to for consumers, talent, business our success rate in bidding for Convention and Exhibition Trust; about 50 online buyers. and investment has never been conventions, incentives and and Peter King, CEO Melbourne See aime.com.au. greater, and business events exhibitions in some of the fastest Convention & Exhibition Centre. New TA promos Burgess resigns Tourism Australia this week revealed details of ADELAIDE Convention Centre GM Simon Burgess Keep up to date the latest iteration of its international There’s Nothing Like Australia and domestic has resigned from the venue after almost a decade. It’s believed he is moving with Event Here This Year campaigns, with the Business to a new role at Adelaide’s National Wine Centre of Travel Daily on Events Australia programs Australia. part of a recovery strategy to support the country’s NZ restrictions ease business events sector. The international promo is launching this month in The NZ business events sector is understood to still be frustrated the go the UK, North America, at rules which eased this week to Download the Travel NZ, China, the UK and allow venues to host a maximum South East Asia, while the of 200 people indoors, rather Daily app from the domestic campaign will than the previous limit of 100. Apple Store today. target local decision makers The rules apply regardless by “promoting the value that of venue size, meaning even only in-person connections large spaces such as Te Pae can generate for business”. Christchurch are heavily limited in the events they can host. Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 6
AVAILABLE ON THE TRAVEL DAILY TRAINING ACADEMY ‘HUB’ Thursday 24th March 2022 Join Austria in May The view from the top Latin America cruise The Austrian Tourism Days 2022 Adventure Canada has netowrking event will take place unveiled the details of its 2023 from 16-19 May in Vienna. Costa Rica & Panama expeditions. The centrepiece for The special small-ship international buyers, the ATB expeditions aboard Panorama is trade fair, is a two-day long a favourite for those who love marketplace which will introduce tropical climates. participants from around the In 2023, Adventure Canada world to Austrian travel suppliers. is offering two sailings for the Hosted buyer appointments will trip - one departing 24 Feb, and see new connections established, another departing 05 Mar. and old ones intensified. Limited spots are available on The event will also combine the itinerary - CLICK HERE. the tourism trade fair with the e-Campus, featuring top- class speakers, and the innovation The Standard, London has on-tap, and a new food concept platform “Future of Travel”, with announced the launch of The from the Michelin-starred chef insights into technologies and Rooftop (pictured), an open-air Peter Sanchez-Iglesias. forward-looking solutions for the fiesta spot which will offer a Located in the heart of King’s travel industry - contact sydney@ line-up of renowned DJs, cocktails Cross, next to Coal Drops Yard austria.info for information. and St Pancras railway station, The Rooftop will offer drinks and Appointments snacks with stunning panoramic city views. PRESENTS WELCOME to Industry Appointments, Travel Daily’s Thursday feature The Rooftop will open on 07 AN ONLINE EVENT which has the latest job appointments from across the industry. If Apr, stretching over the 11th WITH you have just appointed someone to a new position and would like to floor of The Standard, and will be update the industry email appointments@traveldaily.com.au. operate seven days a week for guests and walk-ins Oceania Cruises has announced the appointment of Frank Del Rio Jr as its new global Chief Sales & Marketing Officer. Del Rio, the son of Reservations will also be able to Norwegian Cruise Line Holdings CEO Frank Del Rio, will be responsible be made from 4pm Mon-Thu, and Robert Halfpenny and the for all sales and marketing activities across the globe and lead the teams 1pm Fri to Sun. new APAC sales team will talk about the launch of based in the brand’s offices in Miami in the US, Southampton in the UK, ‘Explorers Wanted’, the Sydney Australia, and Sao Paulo in Brazil. JNTO sweet reward 23/24 Antarctica season, Former Qantas Head of Fleet Operations Alex Scamps has joined rival unique experiences, and THE Japan National Tourism an update on ‘Ultramarine’ Virgin Australia to be its Chief Pilot, replacing the recently departed Organization has awarded sweets including video of its maiden Michael Fitzgerald. packages courtesy of Sakura.co season....and much more. Pan Pacific Melbourne has announced the appointment of Deepak to three Australian agents who Mishra as its new Director of Food & Beverage & Culinary Operations. participated in its online learning TUESDAY 29 MARCH Born on the east coast of India, Deepak trained in classical French and training platform. cooking and is recognised for his innovative approach in presenting a Eric Finley from Adventure 11am (AEDT) diverse globally influenced cuisine infused with local flavours. World, Valerie Hayes from REGISTER Corporate Travel Management (CTM) has expanded its events division Webjet, and Sandra Brasier from (ETM) in New Zealand with the appointment of Jess Ogg, who has been Helloworld Mt Waverley have all 4pm (AEDT) appointed Events Leader – New Zealand. She brings with her more scored themselves a year’s supply REGISTER than 17 years of experience in the incentive and travel sector, having of delicious chocolate. previously worked with such brands as the Auckland War Memorial To learn more about the JNTO Museum. Ogg said she wants to being back business “with a bang”. training program, CLICK HERE. EDITORIAL Advertising and Marketing Suite 1, Level 2, 64 Talavera Rd Editor in Chief and Publisher – Bruce Piper Sean Harrigan and Hoda Alzubaidi Macquarie Park NSW 2113 Australia Associate Editors– Adam Bishop, advertising@traveldaily.com.au PO Box 1010 Epping NSW 1710 Australia www.traveldaily.com.au Myles Stedman Tel: 1300 799 220 (+61 2 8007 6760) Travel Daily is part of the Business Contributors – Nicholas O’Donoghue, Business manager Publishing Group family of Anna Piper, Jenny Piper Jenny Piper Travel Daily operates by paid subscription business events news publications. info@traveldaily.com.au accounts@traveldaily.com.au to people within the travel industry - sign Produced each weekday since up at www.traveldaily.com.au. 1994, Travel Daily is Australia’s Travel Daily is a publication of TDaily Pty Ltd ABN 34 108 508 765. All content fully protected by copyright. Please obtain written permission to reproduce any material. While every care has been taken in the preparation of Travel leading travel industry publication. Daily no liability can be accepted for errors or omissions. Information is published in good faith to stimulate independent investigation of the matters canvassed. Responsibility for editorial comment is taken by Bruce Piper. Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 7
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