COMMUNICATION ON PROGRESS 2019 - UNITED NATIONS GLOBAL COMPACT - Flight Centre Travel Group
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U N I T E D N AT I O N S G L O B A L C O M PA C T COMMUNICATION ON PROGRESS 2019
MESSAGE FROM THE CEO
U N I T E D N AT I O N S G L O B A L C O M PA C T –
C O M M U N I C AT I O N O N P R O G R E S S
MESSAGE FROM FCTG’S CEO,
GRAHAM “SKROO” TURNER
It is with pleasure that As a signatory to the United Nations FCTG is committed to helping all
we submit our second Global Compact (UNGC), we recognise stakeholders understand the impact of
that we have a commitment to play the travel and tourism industry on key
Communication on Progress,
a role in the achievement of UNGC’s issues such as environment, community
and showcase some of Flight goals. We believe that by enabling our engagement and modern slavery.
Centre Travel Group’s (FCTG) people and our customers through
Raising awareness of human
achievements that have been support and education that we are able
exploitation and respecting human
realised throughout 2018-2019. to deliver on this commitment.
rights for our people and our customers
Our people are empowered to has been central to our sustainable
create change at a personal level by and ethical approach. We are taking
supporting philanthropic community meaningful steps to identify, prevent
activities and workplace giving, advising and address modern slavery risks that
our customers how to travel responsibly, may be present in our global operations
and advocating for environmental and and supply chains.
wildlife protection where we work,
Our sustainability journey includes
live and travel.
creating a Sustainability Report for our
The positive results of educating organisation. This project will provide an
our people and our customers assessment of our existing sustainable
have enabled us to make headway practices plus create a roadmap on
on our sustainability journey. By how to ensure a sustainable future
way of example, our partnership for our company. Earlier this year we
with SolarBuddy has facilitated the engaged EY to assist us in providing
donation of 17,000+ SolarBuddy lights a framework and structure for this
to children living in energy poverty significant undertaking by way of a
around the world. Materiality Report.
Our people have also played an We are proud to outline our progress
important role as participants on and the delivery on our commitment
our second Cambodian Children’s as a signatory to the UNGC, and
Trust (CCT) Advocacy trip earlier this respectfully submit our Communication
year. Participants raised $22,600 AUD on Progress 2019.
and advocated the importance of
empowering vulnerable children to
escape the cycle of poverty. Yours sincerely
Our progress has also been assisted Graham Turner
through the FCTG travel network that CEO & Founder
stretches to most regions of the world. Flight Centre Travel Group
This unique position enables us to
promote and implement sustainable
travel principles through our ‘family
brands’ – Topdeck, Back-Roads Touring
(Global Touring) and Discova, to achieve
outcomes that are truly global.
2 3
OUR PURPOSE
OUR PURPOSE
TO OPEN UP THE
WORLD FOR THOSE
WHO WANT TO SEE
At the very core of our operations is a passion and
drive to share the love of travel…
For our people this means opening up their world by helping
them develop professionally and personally. For our customers it
is by delivering amazing travel experiences. To our suppliers it is
working together to provide amazing travel experiences… and for
our global community it means building brighter futures where we
work, live and travel.
OUR CORE VALUES
IRREVERENCE
We take our business seriously, but not ourselves.
We respect our customers, our partners and each other.
.
OWNERSHIP
We take full responsibility for our business and
treat it as our own.
E G A L I TA R I A N I S M
Everyone has the same opportunities, rights and privileges.
Self important people don’t fit in.
4 5
OUR STORY
OUR STORY
OUR STORY SO FAR
1973
Graham ‘Skroo’ Turner and
2018
his friend Geoff ‘Spy’ Lomas
1995 2013 10 years anniversary
created Top Deck from of Flight Centre
very basic building blocks 1993 Flight Centre Limited
Flight Centre
Foundation – nearly
– a sense of adventure, an 1987 Flight Centre
floats on the Australian 2004 2008 Limited
becomes
2015 2017 $20m AUD raised.
eye on a growing business Stock Exchange (ASX).
opportunity, and one Flight Centre opens first FCTG launches The Flight Centre Flight Centre We celebrate 20 FCTG becomes Worldwise, Brighter
double decker bus they expands corporate Flight Centre expands FCM Travel Solutions Foundation Travel Group years of Public a UN Global Futures, Green
called ‘Argus’. into NZ. business. into Canada and UK. (Global TMC). is launched. (FCTG). listing on ASX. Compact Signatory. Commandos kick off.
1982 1989 1994 1999 2012 2016 2019
Flight Centre
2014
opens its
Flight Centre Flight Centre Flight Centre Foundation We move into
Today, we are
expands into expands into expands into Champion We bring our new Global
first store in Wholesale. South Africa. the USA. initiative starts. Topdeck back! HQ in Brisbane. in 22 countries,
Australia. with 30+ brands and
20,000+ employees.
6 7
F C T G ’ S C O R P O R AT E
S O C I A L I M PA C T P R O G R A M
F C T G ’ S C O R P O R AT E S O C I A L I M PA C T P R O G R A M
BUILDING BRIGHTER UN GLOBAL
COMPACT TEN
FUTURES WHERE WE PRINCIPLES
WORK, LIVE AND TRAVEL The numbers opposite refer to the
following Ten Principles of the UNGC
Our implementation of the Ten Principles of the United Nations Global Compact and demonstrate how our undertaking
(UNGC) can be most easily demonstrated through our global Brighter Futures to operating in a responsible manner
program, which is comprised of four elements: correlates to the areas of human rights,
labour, environment and anti-corruption.
HUMAN RIGHTS
Principle 1: Businesses should support
and respect the protection of internationally
proclaimed human rights; and
Principle 2: make sure that they are
not complicit in human rights abuses.
LABOUR
WORLDWISE – FLIGHT CENTRE Principle 3: Businesses should uphold
OUR RESPONSIBLE F O U N D AT I O N the freedom of association and the
T R AV E L C H A R T E R effective recognition of the right to
Building brighter futures through collective bargaining;
Building brighter futures through empowered giving
responsible travel Principle 4: the elimination of all forms
Flight Centre Foundation, the philanthropic and of forced and compulsory labour;
Worldwise is the area which develops and community arm of the organisation harnesses
implements our Responsible Travel Charter. the collective goodness of our people, industry Principle 5: the effective abolition of
A pivotal way to drive change in this area is partners and customers through a range of child labour; and
education. A key achievement for 2018-2019 programs. The Flight Centre Foundation has Principle 6: the elimination of
was the delivery of responsible travel education generated close to $20m AUD globally to date to discrimination in respect of employment
campaigns to our workforce and customers across support local charities across the regions in which and occupation.
many different platforms. we operate.
ENVIRONMENT
Principle 7: Businesses should support
a precautionary approach to environmental
challenges;
E N V I R O N M E N TA L FCTG PEOPLE Principle 8: undertake initiatives
S U S TA I N A B I L I T Y to promote greater environmental
Building brighter futures through responsibility; and
Building brighter futures through Egalitarianism and Unity
Principle 9: encourage the development
sustainable practices Our bedrock FCTG philosophy of Egalitarianism and diffusion of environmentally friendly
This area develops and drives our environmental and Unity, is embodied in all company programs, technologies.
policies and practices to ensure that we reduce and we continue to strengthen our diversity and
our corporate footprint across our office and store inclusion initiatives across FCTG.
ANTI-CORRUPTION
locations globally.
Principle 10: Businesses should work
against corruption in all its forms, including
extortion and bribery.
8 9
F C T G ’ S C O R P O R AT E
S O C I A L I M PA C T P R O G R A M
F C T G ’ S C O R P O R AT E S O C I A L I M PA C T P R O G R A M
S U S TA I N A B L E D E V E L O P M E N T G O A L S
CREATING POSITIVE CHANGE The 2030 Agenda for Sustainable Development, adopted by
all United Nations Member States in 2015, provides a shared
IN TRAVEL blueprint for peace and prosperity for people and the planet,
now and into the future.
At its heart are the 17 Sustainable Development Goals (SDGs),
which are an urgent call for action by all countries – developed
The FCTG network spans 22 countries, has 20,000+ employees, an extensive list of
and developing – in a global partnership. They recognise that
thousands of supplier partners, plus millions of customers each year. This network ending poverty and other deprivations must go hand-in-hand
creates a significant area in which we can drive positive impact. with strategies that improve health and education, reduce
As a global travel business with both leisure and corporate, FCTG is aware of the economic, inequality, and spur economic growth – all while tackling
environmental and social impacts of travel and tourism across the globe. We believe that we have a climate change and working to preserve our oceans and forests.
responsibility to model and lead the way for both our customers and travel industry colleagues.
As a company we have commenced developing our Sustainable Development Goals (SDGs) Blueprint,
addressing 12 of the 17 SDG goals set out by the United Nations. Here’s some of the progress we’re making:
1. End poverty – End Poverty in Australia. In South Africa, FCM Travel Solutions
all its forms everywhere. achieved the Level 1 BBBEE (Broad-Based
FCTG is working alongside SolarBuddy Black Economic Empowerment) Contributor
to end energy poverty. status - the highest possible rating.
2. Zero hunger – End hunger, achieve 12. Responsible consumption & production –
food security and improved nutrition Ensure sustainable consumption
and promote sustainable agriculture. and production patterns.
FCTG is working with organisations FCTG continues to minimise energy
like Foodbank and 3Square to consumption and eliminate the use of
ensure no child goes hungry. single use plastics where possible.
3. Good health & wellbeing – Ensure healthy 13. Climate action – Take urgent action to
lives and promote wellbeing for all at all ages combat climate change and its impacts.
FCTG makes the health and wellbeing FCTG carbon offsets in the UK and
of our people a top priority through is investigating ways to reduce its
our Healthwise business. carbon footprint in Australia.
4. Quality education – Ensure inclusive and 14. Life below water – Conserve and
equitable quality education and promote sustainably use the oceans, seas and marine
lifelong learning opportunities for all. resources for sustainable development.
FCTG supports local schools and students FCTG prioritises education of our
in South Africa and the Teach for Tomorrow customers and our people to conserve
Program in PNG in conjunction with KTF. and sustainably use the oceans, seas and
marine resources. Our family brand tour
5. Gender equality – Achieve gender equality operators have commenced the removal of
and empower all women and girls. single use plastics from product ranges.
FCTG is committed to ensuring more women
15. Life on land – Protect, restore and promote
progress to the highest levels of the company
sustainable use of terrestrial ecosystems,
and offers development opportunities and
sustainably manage forests, combat
initiatives including Womenwise to achieve this.
desertification, and halt and reverse land
8. Decent work & economic growth – degradation and halt biodiversity loss.
Promote sustained, inclusive and sustainable FCTG supports Bush Heritage Australia in the
economic growth, full and productive conservation of ecologically important land.
employment and decent work for all.
17. Partnerships for the goals –
FCTG supports work opportunities for all
Strengthen the means of implementation
within the travel and tourism industry and
and revitalise the global partnership
strives for a healthy workplace culture.
for sustainable development.
10. Reduced inequality – Reduce inequality FCTG works with the UNGC, the International
within and among countries. Institute For Peace Through Tourism (IIPT), and
FCTG supports diversity and inclusion through the Association of British Travel Agents (ABTA),
initiatives like the Reconciliation Action Plan in to ensure we are creating positive change.
10 11
F C T G ’ S C O R P O R AT E
S O C I A L I M PA C T P R O G R A M
F C T G ’ S C O R P O R AT E S O C I A L I M PA C T P R O G R A M
USA & CANADA
HIGHLIGHTS FROM 1
3 wishes granted in partnership
ACROSS OUR REGIONS
with Make-A-Wish
2
97,610 meals provided to food
insecure North Americans
62 children supported with
EUROPE food and school materials
for a year in partnership with
Family brand Topdeck diverted Project Somos
½ tonne single use plastic
UK from landfill through reusable Womenwise launched in the
Over £20,000 GBP fundraised containers for passengers Americas
for Qhobosheane school in 500+ animals rescued
South Africa
3,000+ SolarBuddy lights donated
Wellness initiative “Active Hour“
launched
Flexibility actively embraced
with 98% requests approved
IRELAND
Introduction of Co2 reporting AUSTRALIA
for clients
Facilitated 12,000+ SolarBuddy
20% of staff working flexibility lights to children living in energy
poverty around the world
F
unded Bush Heritage Australia
SOUTH AFRICA Traineeship for Indigenous
Australian, Natasha Richards
FCM Travel Solutions achieved
the Level 1 BBBEE (Broad-Based S
econd CCT Advocacy Trip
Black Economic Empowerment) to Cambodia to empower
Contributor status - the highest vulnerable families to keep
possible rating. their children at home, not in
orphanages
After school beach monthly
clean ups in Cape Town Achieved 35% Workplace Giving
Killi4Kids initiative fundraised F
ormed Reconciliation Action
R300,000 ZAR for a library at Plan Working Group
Qhobosheane Primary School
ASIA M
ade significant headway in NEW ZEALAND
1,500 SolarBuddy lights donated waste reduction and green
S
upported as major sponsor
Partnered with CCT to hold practices at our Southpoint
74% of senior leaders are women Junior Disability Games
“Run a marathon not an Global Head Office
Wellness initiative “Hour of Orphanage” campaign C
elebrated and promoted Pink
Power” launched Shirt Day 2019 across all of our
Cross Hotels removed straws
businesses and integrated into
from all hotels and resorts
our marketing campaigns
Discova family brand Buffalo
WORLDWISE P
rovided reusable water bottles
Tours supported child safety in
at all staff conferences and
F L I G H T C E N T R E F O U N D AT I O N Indonesia, Singapore, Thailand
saved 3,000+ single use plastic
and Vietnam and delivered
E N V I R O N M E N TA L S U S TA I N A B I L I T Y water bottles
Child Safe training to all
employees in Myanmar W
ellness initiative “Hour of
FCTG PEOPLE
Empowerment” launched
12 13
WORLDWISE
WORLDWISE
BUILDING BRIGHTER W H AT W E A C H I E V E D L A S T Y E A R
FUTURES THROUGH Assembled a Worldwise Global Committee with
representation in UK, South Africa, Canada, USA, Central
RESPONSIBLE TRAVEL America, NZ, Asia and Australia.
Grew the Worldwise Ambassador group globally.
Facilitated the donation of 17,000+ SolarBuddy lights to
As a global travel business, the donation of 17,000+ SolarBuddy lights children living in energy poverty across the globe.
FCTG has come to understand so far to children living in energy poverty
Loaded SolarBuddy into our wholesale online booking
around the world. We have now made a
the vulnerability of our planet and system, so our consultants can offer the donation of a gift of
pledge to help raise funds for 42,000 lights
its people. We are committed – enough to light up Vanuatu.
light to their customers.
to promoting and selling travel Highlighted products in our online booking system which
that respects human rights, PROTECTING WILDLIFE
meet and go above and beyond best practice in ethical
the environment, wildlife and wildlife tourism.
Our Australian and now Global Worldwise
social equality. Launched ‘Five tips on how to be a Responsible Traveller’.
Committees continue to audit local
FCTG embodies this commitment in our operators to identify unacceptable wildlife Grew our external and Internal Supplier Advisory Boards to
Responsible Travel Charter. Over the past practices and focus on promoting wildlife include more third party suppliers and family brands.
year we have continued to communicate experiences that feature animal behaviour Prepared and distributed Responsible Travel Guides via our
with and educate our people and our found naturally in the wild. We are mindful Worldwise Global Committee.
customers on how to travel responsibly, of the social and economic impacts
Participated in the International Institute for the Peaceful
promote responsible travel tips and withdrawal could have on the operator and
Traveller Peace Park dedication in Sydney, Australia.
guides both internally and externally, often community. Our approach is to work
contribute to local communities and with local operators towards achieving best
support other businesses and initiatives practices, rather than withdrawing them
seeking to do the same. from our range altogether, which would
Our unique position has allowed us to
remove any influence we have. KEY PRIORITIES FOR THE
promote responsible travel principles FORTHCOMING YEAR
to a wide range of stakeholders and to PRIORITISING
continue to have a positive influence on C U S T O M E R E D U C AT I O N
them and the outcomes we all seek to Grow our Global Worldwise Committee and
We do not seek to tell our customers what Ambassador groups and customer and consultant
achieve in this space.
to do and what not to do. We instead awareness of Worldwise initiatives.
seek to educate them and provide facts
TA R G E T I N G E N E R G Y so that they can make informed choices.
POVERTY WITH Facilitate the donation of 42,000 SolarBuddy lights
At our travel expos this year and across
SOLARBUDDY to Vanuatu, 50,000 to the Dominican Republic and
our digital channels we promoted Five
Across our planet there are 1.4 billion tips on how to be a Responsible Traveller: 57,000 to Madagascar to combat energy poverty
people living in energy poverty. What this around the world, with other initiatives to assist in
1. Conserve water lighting up Papua New Guinea.
means for millions of families – some of
the world’s poorest people – is that they 2. Reduce your waste
are reliant on dangerous and unhealthy
3. Go local
fuels like kerosene for their energy source,
which often does not extend to lighting 4. Care about wildlife Launch a tour and hotel product review/audit.
after the sun goes down. FCTG has joined
5. Respect local people and culture.
forces with SolarBuddy, a registered
Australian charity, to help end energy
poverty in a number of locations around Launch a Worldwise range of trips which will offer a
the world. SolarBuddy has made it their full responsible travel experience to our customers.
mission to help improve the educational
opportunities of 6 million children living
in energy poverty throughout the South
Launch an accessible product line for customers
Pacific, South East Asia and Africa by 2030.
with mobility challenges, in partnership with our
Our rapidly growing partnership with Infinity wholesale brand.
SolarBuddy has allowed us to facilitate
14 15
F L I G H T C E N T R E F O U N D AT I O N
F L I G H T C E N T R E F O U N D AT I O N
BUILDING BRIGHTER
FUTURES THROUGH
EMPOWERED GIVING
The Flight Centre Foundation is the heart of FCTG’s corporate
and social responsibility strategy. The Foundation embodies the W H AT W E A C H I E V E D L A S T Y E A R
FCTG philosophy of our people – through work we contribute
to our community. Raised over $2m AUD globally to support local charities across
the regions in which we operate.
The Foundation provides company employees with a means to support
nominated charities through a range of workplace giving, volunteering and Ran our second advocacy trip raising $22,600 AUD for
fundraising initiatives. Projects include organised trips, volunteering opportunities Cambodian Children’s Trust (CCT).
and fundraising activities. Achieved workplace giving donations from 35% of our
Since inception in 2008, the Flight Centre Foundation has donated close to workforce in Australia.
$20m AUD globally to our partner charities. Ran the largest volunteering activity at our annual global
conference in Las Vegas, USA supporting 3Square (local
In Australia, every employee has the opportunity to donate to the Foundation or
food bank) to create 3,000 food packs for children living
their ‘Charity of Choice’ via workplace giving. Every dollar donated by our people
with food insecurity.
is matched by FCTG. In addition to workplace giving, our employees are entitled
to one volunteer day annually which can be used within their local community. Strengthened our relationships with charity partners around
the world including Make-A-Wish (USA), Halberg, MHF (NZ)
Foodbank, Youngcare and Redkite (Australia).
ADDRESSING THE GLOBAL ORPHANAGE
CRISIS WITH CCT Partnered with preferred supplier partner World Expeditions
to create a range of trips aligned to each of our Australian
In March 2019, we ran our second advocacy trip to visit our partner Cambodian
charity partners with the intention to raise $1m AUD over a
Children’s Trust (CCT) in Battambang to learn more about how they protect
two year period.
vulnerable children by empowering families.
Funded an after school feeding program in South Africa to
The group undertook a series of educational workshops and visits, participated support children in areas rife with drugs, alcohol abuse and
in advocacy activities with the CCT team and learned how to advocate to help gang violence and provided eight full paid bursaries for
prevent tourists from engaging in orphanage tourism and inadvertently fueling the high school students.
orphanage industry. Throughout the trip, we also patronised social enterprises to
see the impact of the travel dollar in destination when spent mindfully. Participants
also fundraised over $22,600 AUD in support of CCT’s holistic family based care.
B U S H H E R I TA G E A U S T R A L I A T R A I N E E S H I P KEY PRIORITIES FOR THE
FORTHCOMING YEAR
In Australia, we continue to support the great work of Bush Heritage (an
independent leading conservation organisation which aims to protect millions
of hectares of ecologically important land for the benefit of all Australians)
Focus our efforts on key partners around the world
and assist in bridging any social, cultural, economic and ecological gaps.
to maximise the impact of our donations.
Nastaha Richards (Tash) is FCTG’s first Indigenous scholarship recipient on the
Conservation Pathways to Employment program and is currently completing her
Certificate III in Conservation and Land Management on the Carnarvon Station in
remote outback Queensland. Increase the amount of staff volunteering within
our local communities.
“I wanted to say a personal thank you to everyone at Flight Centre
Foundation for believing in me and this program – it means so much
to me and it has had a big positive impact on my life.”
– Tash Leverage our global footprint to profile
partners’ work and amplify their messages to
the broader community.
16 17
FCTG PEOPLE
FCTG PEOPLE
W H AT W E A C H I E V E D L A S T Y E A R
BUILDING BRIGHTER
FUTURES THROUGH Launched our Reconciliation Action Plan process in Australia with a
working group of 82 Ambassadors.
EGALITARIANISM Increased awareness of Mental Health across all regions including
participation in key initiatives with R U OK? in Australia, Mental Health
AND UNITY
Foundation in NZ and Mental Health Awareness Week in the UK.
Developed and encouraged 18 female leaders to move into senior
leadership and board positions through our intensive ‘Goddess
in the Boardroom’ program. 100% of women in our first program
Our people are our number one not taking place within our own business round have been successful in securing a higher position.
priority and their path to success, or across our supply chains. FCTG is Rolled out Womenwise chapters globally across NZ, Asia, Canada,
continually involved in knowledge sharing USA, South Africa, UAE and the UK, using our successful model
equal privileges and rights are
with its staff on such issues and is looking developed in Australia.
central to the way we operate. at delivering targeted training programmes
We have a workforce consisting for employees located in high risk regions. Reached 3,000 participants in our mentor program in Australia.
of 72% female representation Transparency in our supply chain is also
Launched a new partnership with employee health and wellbeing
and key groups at all levels fundamental to FCTG’s approach to
provider Benestar in Australia.
of the company to implement committing to a safe, responsible and Made gender equal panels mandatory for all senior leader roles in
our strategies and vision. profitable business. FCTG has focused on Australia to address unconscious bias in recruitment process.
The intention is for all of our assessing general areas of our operations Partnered with Stonewall by joining their Global Diversity
and supply chains where modern slavery
people to be equally represented, Champions Program in the UK.
risks are likely to be most significant and
valued and rewarded. as such we embrace research and data Launched Parentwise initiative in NZ, Canada and the UK.
We strive to ensure that all of our sources from the UN Guiding Principles, 70% of people have returned to work after taking Parental Leave
policies and procedures work to benefit 2018 Global Slavery Index and the in Australia.
our people for an equal opportunity to Australian Institute of Criminology. Recognised for our people and workplace culture through winning
succeed. We encourage internal mobility and being shortlisted in various awards including Best Places to
To date we have mapped the majority
and work with our people to map out Work (UK), Karry-On, Women in Travel, NTIA (Australia) and the
of our supply chain through Calypso,
an individual path to success called Global Healthy Workplace Awards.
our wholesale booking engine and
‘Brightness of Future’.
undertaken a detailed risk assessment
FCTG is committed to having a including a process to assess particular
representation of senior female executives suppliers using enhanced checks where
and board members that is more necessary. Enhanced checks will involve
screening the suppliers, shareholders and
KEY PRIORITIES FOR THE FORTHCOMING
reflective of the gender balance across the
directors for adverse media relating to
YEAR
company. We have a range of strategies,
policies and practices in place to make human exploitation, sending out detailed
this happen, because we believe that as questionnaires for the supplier to complete
a global player in the travel industry we and regular ongoing monitoring of the Submit and embed our Reconciliation Action Plan (RAP)
have the opportunity to lead the way and suppliers operations. in Australia.
proactively bring about change. FCTG has also hosted and actively
Our strength lies in our differences, participated in many external forums on
not our similarities. True business, modern slavery to help improve awareness Formalise and promote flexible work options and
culture and workplace success in the business community. We have increasing the amount of employees globally that have
stems from all team members hosted and presented throughout flexible work arrangements.
feeling free to bring their best, Australia for both the Governance, Risk &
most unique selves to work. Compliance Institute (GRC), Association
Whatever that looks like. of Certified Anti-Money Laundering
Continue to expand our Womenwise and Parentwise
Specialists (ACAMS) and will be speaking
initiatives with a focus on Asia and Mexico.
at the upcoming annual Australian
FOCUSING ON MODERN
Financial Crime Summit in Sydney.
D AY S L AV E R Y Additionally, FCTG regularly writes for a
Improving staff and management number of newsletters and magazines and Continue to raise awareness around Mental Health and
awareness of modern slavery risks is vital recently contributed to the featured article implement a global program to support our people.
to our sustainable and ethical approach to for the GRC Annual Magazine on Modern
ensure that slavery or human trafficking is Day Slavery.
18 19FCTG PEOPLE
Anti-Fraud Whistleblowing
Policy Policy
Equal
Anti-Bribery
Employment
& Corruption
Opportunity
Policy
Policy
Workplace
Bullying & OUR POLICIES Code of
Harassment & COMMITMENTS Conduct
Policy
OH&S Diversity
Commitment Policy
Global Volunteer
Mobility Leave
Policy Policy
BROAD-BASED learning how to further embrace the our company to achieve great success. activities throughout the parental leave Australia. Globally approximately 25% of
BLACK ECONOMIC traditions of and honour the Aboriginal Womenwise was established in 2016 by journey to returning to work. In early our people currently work flexibly.
EMPOWERMENT (BBBEE) and Torres Strait Islander people. Our a group of FCTG’s senior female leaders 2019 FCTG launched holistic wellness
working group and 82 Ambassadors to inspire all women by showcasing sessions, first aid sessions, regular
FCM Travel Solutions in South Africa has GLOBAL
from across our organisation will opportunity, providing role models and catch ups and a newsletter designed
achieved the Level 1 BBBEE Contributor WHISTLEBLOWER
endeavour to progress our actions and offering structured support to create to ensure our parents on leave can
status – the highest possible rating. This
commitments to the valuable cause. a gender balance in leadership teams stay connected and abreast of what’s
PROGRAM RELAUNCH
milestone has been achieved through a
across FCTG. There is a committee that happening in the workplace. Globally, FCTG relaunched its global
focus on empowerment in all its different
meets regularly to evolve our strategy our Parentwise initiative continues to Whistleblower Program in early 2019
facets. The creation of FCTG’s Employee SUPPORTING OUR
and manage programs and initiatives, grow and now has chapters operating in with new provider Navex Global. For
Share Scheme has changed the culture LGBTQI PEOPLE
events and more. This committee NZ, Canada and the UK. the first time, our people, suppliers
of the business. Through the scheme, The Rainbow Tick is designed to includes senior leaders as well as people and customers can report any concerns
shareholders own 30% of FCM. Each We started collating data on returning
educate, acknowledge and celebrate in key roles across Peopleworks (our
year, company dividends are shared to work in 2017. 70% of people on online via a new portal and manage
LGBTQI team members and we are People and Culture department).
with people of colour employed in the Parental Leave have returned to work. existing reports in the same place. We
making progress in Australia and NZ to
business and who have worked with the In the past year our ‘Goddess in the also have a greater number of language
receive this tick. We are proud to provide
company for a set number of years. Boardroom’ program in Australia has options available (150), to cater for our
a foundation where everyone feels SUPPORTING
been undertaken by 18 female leaders. diverse workforce, supplier network and
comfortable being themselves. FLEXIBILITY IN ALL
The intensive program aims to transcend customer base.
R E C O N C I L I AT I O N FORMS
The UK has partnered with Stonewall any current roadblocks and shift more
ACTION PLAN As an organisation we support and
by joining their Global Diversity women with innate leadership qualities
PROGRESS promote flexibility in the workplace. OUR POLICIES &
Champions Program. In Australia and into senior leadership and board
FCTG is very proud to be working NZ, Flight Centre has participated and positions. 100% of women in our first In addition we have invested in new COMMITMENTS
through our Reconciliation Action Plan sponsored National LGBTQI Awards. program round have been successful in business models across the globe FCTG’s Policies and Commitments
(RAP) in anticipation of submission securing a higher position. that allow travel consultants to work are centred around our people.
to Reconciliation Australia. As an independently and/or remotely. Various
PROMOTING EQUALITY Documents are reviewed regularly to
Australian founded company we brands have also introduced specific
THROUGH WOMENWISE SUPPORTING OUR ensure alignment with our company
believe strongly in acknowledging the policies to enhance flexibility. For
W O R K I N G PA R E N T S direction and employment principles
Traditional Owners of the Land on which With a workforce consisting of 72% example, Universal Traveller (previously
and guidelines.
we live and work. We look forward to women, it is essential FCTG encourages, Parentwise supports our many working Student Flights) rolled out ‘Unlimited
continuing to grow our partnerships and empowers and enables the women of families by offering ‘keep in touch’ Leave’ and ‘Flexi Time’ programs in
20 21E N V I R O N M E N TA L S U S TA I N A B I L I T Y
E N V I R O N M E N TA L S U S TA I N A B I L I T Y
BUILDING BRIGHTER W H AT W E A C H I E V E D L A S T Y E A R
FUTURES THROUGH Diverted 5.6 tonnes of recyclable organic waste, saved 41,000 single use
SUSTAINABLE coffee cups and prevented 1,750kgs of e-waste going to landfill at our
global head office in Australia.
PRACTICES Saved 1,556 trees and 34,372Kh energy through proactive cardboard/
food recycling program in the UK.
Maintained a Zero-Waste to Landfill status through a partnership with
First Mile in the UK.
Travel brings with it an awareness of how fragile our Established a procurement environmental policy to “go green”
planet is and we believe that we have a responsibility to wherever possible.
ensure that our people and our customers explore our
Established a committed group of eco warriors, our “Green Commandos”
world in a sustainable manner. to implement green initiatives across our corporate footprint.
The protection of our environment is essential to the future of tourism Reduced printed brochures across key regions – 70% in the Americas
and, as one of the world’s larger travel groups, we believe we are well and 30% in Australia.
positioned to play a role in affecting this kind of positive change where
Initiated a recycling programme in the Ireland head office and began
we work, live and travel.
Co2 reporting for clients.
Provided reusable water bottles at all staff conferences in NZ and saved
CARBON OFFSETTING PROGRESS
3,000+ single use plastic water bottles.
As well as offsetting our Duty Travel emissions we are now offsetting Continued monthly beach clean ups in Cape Town, in conjunction with
all Co2 produced from our stores’ electricity and gas usage in the the afterschool program funded by South Africa.
United Kingdom. This is a significant step forward for us on our way
to becoming a carbon neutral company. To offset our emissions, we Panellist at the Travel Daily Sustainability Summit on “Brochures, straws
have invested in wind farms in India which increase renewable energy and more: Can the industry really reduce its environmental impact?”
and employment opportunities for communities in rural India. We are
currently working on our carbon offsetting project for Australia.
T H E F U T U R E O F T R AV E L B R O C H U R E S KEY PRIORITIES FOR THE
FORTHCOMING YEAR
For trip planning, travel brochures remain a key tool for many of our
customers, so to facilitate a more sustainable approach we are focusing
on offering more sustainable options for this popular resource. We
have significantly reduced the numbers of printed brochures; we also Achieve a 10% reduction in energy consumption across all
encourage our people and customers to access e-brochures in store or head office locations in Australia.
at home/on their device as part of the sales process; we also ensure that
the printing we do is PEFC certified with all left over stock being sent to
the recycling plant.
Rollout ‘Waste Free Wednesday’ as a global initiative.
R E D U C I N G PA P E R C O N S U M P T I O N
VIA APPS & FUNCTIONALITY
Across our Leisure and Corporate Business, we offer quotes / itineraries
Move towards removing single use coffee cups from all
via email whenever possible. In addition, FCTG Corporate offers the
Australian head offices.
Sam :] smart travel assistant app and through the acquisition of Umapped,
FCTG Leisure brands now offer the Trips itinerary management app to
customers. Apps greatly reduce the current practice of printing hard
copies of the itinerary for customers, making it an environmentally friendly Continue to educate our people and our customers on
alternative. In the near feature Trips will also provide customers with the benefits of electronic documentation and brochures to
access to their quotes which will further help us reduce the current printed reduce our environmental footprint.
copies customers receive when they leave our stores.
In addition, we’re now able to provide Electronic Customer Acceptance
(ECA) forms to customers. As this is a legal requirement for each Investigate ways to reduce our carbon footprint in Australia.
booking, it is anticipated that this will generate a significant reduction
of paper usage across our retail footprint.
22 23E N V I R O N M E N TA L S U S TA I N A B I L I T Y
REDUCING ENERGY COMMITMENT TO SMART SHOP DESIGN
CONSUMPTION RECYCLING & WASTE
FCTG has initiated an Environmentally
FCTG continues to work to reduce REDUCTION
Sustainable Design program for its retail
energy usage by: FCTG has continued to reduce its shops. This system sets out guidelines
Using sensor lighting in all head waste by:
for fitout materials (including timber
office locations Ensuring recycling bins are available usage), waste management, lighting
Installing energy efficient lighting in and accessible and signage and equipment including
new tenancy areas, including open Printing information only water fixtures and fittings.
plan offices and meeting rooms
when necessary and enforcing
Across Australia, where our largest
Minimising after hours double-sided copying
air-conditioning use store network exists and is constantly
Reducing packaging evolving, there has been a focus on
Installing blinds to minimise cooling
Sourcing and using recycled, standardising fitout components to
and heating costs
unbleached, post-consumer paper reduce wastage.
Installing multi-purpose devices to for 80% of printed materials
reduce the number of appliances
in use Reducing our printed subscriptions
Having automatic switch off time Making publications available online
clocks for all signage Maintaining an active e-waste
Encouraging staff to switch off practice that recycles old computers
appliances and equipment when and mobile phones
not in use Encouraging a global movement to
Using energy efficient appliances. use keep cups to reduce landfill.
24 25FA M I LY B R A N D S
C O R P O R AT E S O C I A L I M PA C T
FA M I LY B R A N D S C O R P O R AT E S O C I A L I M PA C T
OUR FAMILY BRANDS
The Flight Centre Travel Group is made up of nearly 40 brands that include
travel businesses referred to as our ‘family brands’. These brands which
are and operate around the world have played a vital role in delivering
our sustainability initiatives and include:
INFINITY D I S C O VA
Infinity is FCTG’s wholesale travel brand. Discova (previously Olympus Tours and Buffalo
Working closely with Worldwise and the Tours) is FCTG’s new global Destination
Flight Centre Foundation, Infinity has: Management Company (DMC). It offers tours,
transfers and in country experiences as well as
Added SolarBuddy into their online booking
on the ground support. Discova has:
system, allowing our customers to add
the donation of the gift of light to help Replaced plastic wrapped single use wet
end energy poverty for millions of children wipes with Pure Napkins made from bio
around the world. degradable bamboo fibre, reducing waste
Ensured any products promoted in their by 100,000 - 125,000 plastic wraps a year in
new range of travel brochures align Bali (Buffalo Tours).
with our Worldwise (Responsible Travel
Charter) goals. CROSS HOTELS & RESORTS
Cross Hotels & Resorts is a hotel management
GLOBAL TOURING division which has an established and growing
portfolio of well placed and well defined
Includes Topdeck Travel and
brands which support properties across hotels,
Back-Roads Touring resorts, urban developments, villas, residences,
Topdeck is a tour operator with a passion for restaurants and bars from 3.5 to 5 stars.
providing unforgettable adventures across Cross Hotels & Resorts has:
the globe for 18–30 somethings. Back-Roads
Touring’s passion is delivering small group Removed straws from all Cross Hotels
holidays that delve a little deeper. Travelling & Resorts
along scenic roads beyond the reach of larger Started trialling water stations around hotels
vehicles, their tours invite travellers to see each
Launched ‘My Personal Environment’ –
destination through the eyes of the locals.
in room collateral encouraging guests
Through both brands, Global Touring has:
to reuse towels and turn off air-conditioning
Saved half a tonne of single use plastics in and running taps
2018 across 638 Topdeck departures.
Started beta testing biodegradable,
Moved to biodegradable platters, knives commercially viable laundry detergent
forks, spoons, cups and bags versus single
Ceased promoting tours that involve
use plastics across 90% of Topdeck sites.
animals and child related areas such
Implemented initiatives to reduce the use as orphanage tourism.
of disposable plastics and plastic packaging
across the catering sector including trialling
reusable food containers and sporks on
camping trips.
Offered reusable water bottles to travellers
on all Back-Roads tours in Europe and
Topdeck Croatia sailing tours.
26 27Flight Centre Travel Group 275 Grey St, South Brisbane QLD 4101 CS-176
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