Best Practice with Secure Discovery & Dependency Mapping - Service-integrator van het jaar
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Best Practice with
Secure Discovery & Dependency Mapping
Misha Macinski, Pink Elephant EMEA
Service-integrator
© Pink Elephant 2021 van het jaar
Introductions
Misha Macinski
Manager ITSM Technology
2
DID YOU KNOW? Pink Elephant organises the world’s
WORLDWIDE OVER largest GATHERING OF ITSM and ITIL
250,000 dedicated PROFESSIONALS,
IT professionals have benefited #1 event in the industry with over
from our expertise
3,000
Pink Elephant is the VISITORS
world’s #1 supplier of
ITIL® AND PRINCE2® 80 OUT OF THE FORTUNE 100
are loyal customers of Pink Elephant
3
Pink’s Global Presence
• United Kingdom • Canada • Hong Kong
• The Netherlands • USA • Malaysia
• South Africa • Mexico • Australia
© Pink Elephant 2021 4
Service Portfolio
CONSULTING
Service Management EDUCATION
IT Security & Governance Service Management
Project Management IT Security & Governance
IT SUPPORT & OUTSOURCING Project Management
Full Outsourcing Business Simulations
Public, Private and Hybrid Cloud Online Learning Solutions
Managed Service Desk
IT RESOURCING TECHNOLOGY
Permanent Recruitment, Service Management Solutions, CMDB
On Demand Resourcing, Discovery and Dependency mapping,
Contracting, Professional Services Secure and remote access, business
intelligence and business process
automation.
© Pink Elephant 2021 5
Why Pink! Trusted global leaders and authority in IT Service Management One-stop ITSM shop. From consultancy and training to coaching and solutions Over 40 years experience in Service Management, over 10 years in tooling Global Partners with the leaders in IT/ESM
EMEA Customers 7 © Pink Elephant 2021
Best Practice © Pink Elephant 2021 8
Theory First So, what exactly is a CI? Any component that needs to be managed in order to deliver an IT service. Hardware Software Information Includes management of the complete lifecycle of every CI. SACM ensures that CIs are identified, baseline, maintained and changes to them are controlled. © Pink Elephant 2021 9
SACM Purpose
Ensure the assets required to Email Service
deliver services are properly
controlled
Main Service
Ensure accurate & reliable
information about the configuration
of services and the Cis that support
them is available when and where it Router
is needed
This includes information on how
Department
configuration items are configured
and the relationships between them
User
10 © Pink Elephant 2021The unfortunate truth!
A perfect CMDB is a bit like a Unicorn.
Everyone knows what it looks like but no
one has ever seen one.
11 © Pink Elephant 2021Start off on the right foot
Be Selective
• Rollout One CI Type at a Time – Don’t Try to do it All at Once!
• Don’t capture the world – Find value (ITIL)
Be Realistic
• Can you
Be Pragmatic
• Should you
• Get started
12Costs of Discovery without Automation
Company Infrastructure Implementation Workload Maintenance Workload
Services x 100 Each service needed approx. 6 Each device has approx. 35 attributes on it
Physical Servers x 150 technicians to map the service to the (Name, location, status, etc.)
Virtual Servers x 300 required level of detail
This means that there are 277,375 items of
Server based Software x 75 connected data
Network Kit x 300 So for 79 services that’s 6 people x 3
hours for each service x 79 services
Desktops / Laptops x 4000 which is In addition there were more than 10,000
iPads x 1000 relationships to maintain
iPhones x 1000 § Each week approx. 110 changes were made
Desktop Software x 500 § Each change affected on average 3 CI’s
§ That means each month 1,320 CI’s were being
Printers x 500 altered
178
§ That’s approx. 17% of the database
the
Total = 7925 CIs man days to populate
CMDB
EVERY MONTH!
13 © Pink Elephant 2021Tame the Unicorn
• Automate as much of CMDB discovery as possible
• Discover EVERY network CI and synchronise only
those you need
• Automatically gather CI data
• Automatically and continuously keep the CMDB
updated
• Understand the relationships between each CI for
Change management risk analysis
• Map out your critical business services to get
them under total change management control
AND keep them under control.
• Continuously Discover business services to ensure
no unapproved changes occur
© Pink Elephant 2021Questions & Answers 15
Get in touch:
www.pinkelephant.co.uk
www.pinkacademy.nl
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