BEATTIE TIMES EDITION X - We're all about can do! SNEAK PEEK - BT Transport & Logistics
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THE twenty-twenty-one
BEATTIE TIMES EDITION X
We’re all about can do!
SNEAK PEEK
Take a look around the
future head office of BT
PROJECTS
It’s a long way to the top
(of Western Australia)
RAISING FUNDS
The Oz Outback Odyssey
is back in 2021
CONTENTS
Raising funds for the RFDS 2 HSSE & Compliance Corner 14
What’s New? 4 Not your usual
day at the office:
IT News 6 the BT team gets
trained in First
Aid - page 8
Catch up on BT’s new
systems, platforms,
apps and website BT Peer Support Program 15
Sneak Peek at our future Head Office 16
Thanks to the IT Helpdesk team 18
Coping with loss in an uncertain time 19
WORK IN PROGRESS
AT BURTON SA
Health & Wellbeing 8
BT Projects 10
From the world of our interns 12 16
From the editor
Thank you for picking up this issue of the You may notice that there is not a lot of
Beattie Times! We love sharing stories from mention of the Virus in this publication. We
our BT family and will continue to do so... made this decision as we figured you are all
but moving forward we’ll be using different a bit tired of reading about it, so we’ll keep
formats. Most of these will be paperless. this topic for important HSE, compliance
and operations notifications.
So this is one - possibly last - magazine-
style issue that we hope you enjoy reading. Stay safe and well!
There are many options to stay in the loop:
@
f follow us in connect subscribe
to our eNews
PAGE 2
Raising $180,000+ for the RFDS
After a covid break in 2020, the Oz desert in Car 05 and its Support Car S05.
Outback Odyssey is back in 2021, this
Starting on 29 July, the event will take
year with a Mining & Prospecting theme.
participants from Adelaide via Alice
The legendary road through the red
Springs and northern
centre of this vast continent raises funds
NT to Broome in WA,
for Australia’s most trusted charity: The
visiting and supporting
Royal Flying Doctor Service is the major
remote communities
beneficiary of the Oz Outback Odyssey.
along the way.
As in previous years, BT Transport &
Be sure to follow us on
Logistics will be represented by our
Facebook for photos
Managing Director Mal Beattie, who
from the event!
together with his son Josh will cross the
The teams of Car 05 and S05 at
the 2019 event (photo from the Oz
Outback Odyssey Facebook page)
Artwork from the official Oz
Outback Odyssey 2021 brochure
Sponsor Mal in the 2021
Oz Outback Odyssey!
Our goal this year is to raise $35,000 for
the RFDS, and we’ve already had many of
our loyal sponsors from previous years get
on board.
If you would like to support Mal and his
team in reaching this goal, contact us on
(08) 8169 1300 to find out more.
WHAT’S NEW?
Happy Retirement to two
local South East legends!
Since joining BT in 2019, S&S Freight Keith Sneath re-
Services has continued to grow its network tired from his role
of regional pickups and deliveries, connect- in February 2021,
ing communities in the South East of SA and after more than 60
western Victoria beyond the states’ capi- years in the trucking
tals, with specialised distribution solutions. industry, with some
ventures into hos-
The successful rollout of S&S as a BT divi-
pitality during the
sion can be attributed to a lot of hard work
1980s and 90s.
and dedication by all staff involved, and
two of them have now reached a personal Throughout his working life, Keith held
milestone: their well-deserved retirement. many roles, created opportunities, and
championed innovations, for example
Thank you, being one of the first to introduce bulk milk
cartage into South Australia. In 2013, the
Keith and Dave! industry recognised Keith’s achievements
with an induction into the National Road
On behalf of all of us at Transport Hall of Fame.
S&S Freight Services and
the whole BT family, we Now that he has officially retired from
transport, we expect to see Keith around
wish you all the best!
the outdoors with his horses or fishing...
On 24 December 2020, after no less than
19 years with the Mount Gambier team,
Dave “Skinny” Blackall handed in his truck
keys, safety vest and Transmate App and
stepped into his retirement.
Well-known for his excellent work ethic, not
only our customers have loved Dave. Just
like the whole Mount Gambier team, he
embraced and supported change, testing
and providing feedback on the Transmate
App when it was first launched.
He is just a really great guy, and from what
we suspect he is probably also a bit of a
local legend. But that is just speculation...
Trust us, Skinny, we know how lucky we are
to have had someone like you on the team,
and stay with us for such a long time! Thank
you for your dedication to your profession,
and enjoy the adventures that lie ahead!
PAGE 4
OUR QUEENSLAND
DEPOT HAS MOVED!
Find us at
19 BYERS COURT,
REDBANK QLD 4301
BT LOADING BAY
NEW FEATURES
ON THE
Email Notifications
Members of the BT Loading Bay can now choose to receive
email notifications for new jobs posted to the platform. On
the job board page, simply select any or all states you are
servicing.
App Driver Codes
When signing up, new members will now be asked to enter
their Transmate App driver code. Existing members can add
Haven’t heard of the theirs via a new ‘update profile’ section on the platform.
BT Loading Bay?
FIND OUT MORE When applying for a job, you can also nominate a different
ON PAGE 7 driver code for your company, so that our team can send the
job directly to that driver’s Transmate App.
No login? No problem!
You are a fully-accredited BT subby, but don’t have a login to
the Loading Bay?
Then email our Helpdesk and let us know your company name
or Subby Code, and we’ll get you set up:
helpdesk@bttransportlogistics.com.au
IT NEWS
2020 was a big year in terms of innovation at BT. With the launch of a new transport
management system came the rollout of a sign-on-glass mobile application; we also
launched an online job board for our sub-contractors, and continued to roll out our on-
line contractor and employee onboarding platforms (more details on this in the HSSE &
Compliance section). FIND OUT MORE ON PAGE 14
And in 2021 we haven’t slowed down, with a new company website being launched this
month, and further development undertaken across much of our technology.
TRANSMATE: BT’S NEW TRANSPORT MANAGEMENT SYSTEM
On 1 July 2020, BT switched to a new Transport Management System, Transmate,
which offers a client portal with online booking capability and POD access, and a mo-
bile application for sign-on-glass PODs.
As is to be expected with any transition of portal offers the additional benefit of view-
this kind, there were a few hiccups, and not ing PODs and other consignment details.
only our staff but also our sub-contractors
To discuss how you can benefit the most
did an amazing job navigating the change
from our use of technology, contact your
and taking on the challenges that modern
BT account manager and they can talk you
technology can bring.
through the functionalities and options.
Our linehaul customers now have the op-
tion to book general or refrigerated freight
movements online through the Transmate
online booking portal. Costs are as per rate
card, and we highly recommend our cus-
tomers to discuss this option with one of our
team members prior to booking online.
While online bookings are not suitable for
specialised transport and logistics services,
where solutions are generally tailored to
the specific needs of the customer, the type
of freight, destination and timeframe, the
PAGE 6
FINDING LOADS MADE EASY: THE BT LOADING BAY
In June 2020, we launched the test version Here’s what we had posted:
of our very own job board, the BT Loading
Consignment 888888
Bay, to be trialled by a select number of our
longstanding sub-contractors. From: Margaret River, WA
To: Bondi Beach, NSW
The purpose of the platform is to bring sub- Type of Load: Bulk bags of sand
bies and available consignments together Additional info: Bring your surfboard!
without having to call around, and how it
works is simple: Our BT Operations staff Additionally, the operations info included:
post details of available consignments,
Consignment 888888
such as date, pickup and delivery locations,
type of load, and any additional info that Pickup address: tbc
may be required. Registered subbies can Operations notes: Have to organise
then view the listings and easily apply with the sand under the cover of darkness
the click of a button, and our team then
Of course, no sand or surfboards were
gets in touch to confirm the job, and if the
harmed in this trial.
consignment is covered, they remove it
from the platform. The BT Loading Bay was launched on 1
July and is available to all BT accredited
In the initial month for testing, we decided
subcontractors.
to have a little fun with it. And it was not
long until we received a call from a con-
fused David from our WA office, saying he No login?
had received a strange phone call from his If you are a registered subby, but have not
subby who wanted to do that job with the received a login, please email helpdesk@
sand and bring his surfboard. bttransportlogistics.com.au with your
company name or subby code.
A NEW COMPANY WEBSITE
Head to our website for updated service easier, and provide access to more infor-
information, a more user-friendly naviga- mation around the clock. There is also an
tion, examples of recent projects, to re- option to request additional driver codes
quest a quote or find contact information via this section, and you find download
for any of our depots. links to the Transmate App.
We have also included an FAQ section for The login button at the top of the page
our sub-contractors and customers, as well takes you to the Customer Portal and
as a dedicated subby section. These ad- Loading Bay.
ditional features aim to make onboarding
www.bttransportlogistics.com.au
HEALTH & WELLBEING
2020 was tough. And while the ongoing global pandemic has certainly taken a neg-
ative toll on many aspects of life, one traditionally highly stigmatised topic has been
getting more and more of the attention that it deserves: Mental Health.
Our contemporary lifestyle poses many The basic ingredients needed for a healthy
threats to our mental wellbeing. Who mind are not so far off from your physical
doesn’t use their phone in the last hour needs. Something along the lines of Eat,
before going to bed? Even though we know sleep, work out, repeat. But then we’re also
how it can affect the quality of sleep - it’s social creatures, even the introverts among
just too hard to put down sometimes. us, and our brains are pleasure-seeking
serotonin addicts that crave positive rein-
Had a bad night’s sleep? Good excuse
forcements... And suddenly life gets busy.
to skip that dreaded morning run. Not to
mention that sedentary lifestyle many of us When you’re caught up in between your
lead - after a long day of sitting at work, daily duties, fitting in exercise, eating well
it’s easy to just collapse on the lounge. (Or and getting enough sleep (like that’s not a
not leave that lounge for days during iso...) full-time job in itself?!), it’s easy to pass on
SKILLS THAT SAVE LIVES
In November 2020, a group of willing vol-
unteers - made up of staff members from BT
Transport & Logistics and family members
- swapped a day in the sun for a full day of
First Aid training.
In the hands-on course, trainer Kathy and
her assistant Steve from Actfastraining
assessed participants in disciplines like
CPR and the use of an Automated External
Defibrillator (AED), medical emergencies,
and applying bandages, to name but a few.
First topic of the
day: cardio-pulmo-
nary resuscitation
(CPR)
As you can gauge from the photos,
especially the bandaging part was
very entertaining.
At the end of the training, all partic-
ipants had passed their assessments
and willreceive their certificate in
Jen and daughter Isabell are practicing vital
HLTAID003 Provide first aid, which is
infant first aid
valid for 3 years.
PAGE 8
doing the things you actually enjoy. And keep yourself well, you need to keep doing
that gets the balance out of whack be- things that bring you joy.
tween the activities that energise you, and
If you struggle to make time, or to find mo-
those that drain your energy.
tivation, try making a written schedule of
And then of course there’s a myriad of activities, week by week. This can help plan
things that can bring you down, from not and remember activities, so you’re more
being able to see friends and family during likely to actually do them.
Covid, to injuries, illness, personal loss,
That’s one of the tips and tricks from the
natural disasters, the general state of the
playbook of cognitive behavioural therapy,
world... And before you know it, you don’t
which is a common component of the treat-
even feel like getting out of bed anymore.*
ment for mood disorders such as depres-
Regardless of whether you’re flat out busy, sion: Getting active can lighten the mood.
or feeling down and not up to anything: To
*If you do feel down for a couple of weeks or FOR INFORMATION ON BT’S PEER SUPPORT
longer, it may be worth talking to your GP or PROGRAM, SEE PAGE 15
health care professional.
Mechanic Kane
is rocking on,
thanks to first
aid, despite
supposedly
having lost two
fingers in this
scenario
Clockwise from top left: Amit bandaging his wife
Rupal’s hand; Chris still laughing despite a head bump;
did Ben make a grown man cry? Darrin seems upset...;
How did Zac impale himself with a garden hose? Not
as important as knowing how to treat the injury!
Right: Actfastraining Trainers Kathy and Steve,
and BT Chief Executive (and free-time Actfas
Trainer) Phil (back)
BT PROJECTS
Going the distance
Our first uber-marathon in 2021 travelled the country east to west: a total
of 25 oversized building units, each tavelled the 4,732 kilometres from
Injune in Queensland to Tom Price in Western Australia.
After six days on the road, and past some postcard-worthy scenery, the
buildings arrived at their new home at a mine site.
s f r o m ...
Greeti n g
GEEit’s a
LONG way
Starting mid-2020, more than 30,000 mammoth task, our drivers and subbies drove
precast concrete sleepers were delivered more than 1 MILLION KILOMETRES combined -
from the Geelong area to the Pilbara and that does not even include the return!
region. A variety of vehicle combinations
PILBARA
from singles to b-doubles, double and triple TO
THE
road trains were used. To accomplish theSunny Times in NSW
The Corowa Solar Farm is located just
outside of the town of Corowa in New
South Wales. Having been in development
since 2017, it is now in the late stages of
construction.
Earlier in 2020, we delivered inverters to
the site. The loads arrived at the port of
Geelong and BT’s Victoria office managed
the shipment from off-wharf services and
container de-stuffing to transport and de-
livery in New South Wales.
This was a great project to showcase our
capabilities around container services and
the handling of specialised high-value
freight. Moreover, we are proud
to be supporting the renewable
energy sector in Australia.
Insert photo by Matt from
Matt Biddle Transport
Background photo by Trent
(Pardon the pun.) from Tremma TransportWIN WIN WIN (A FEEL GOOD STORY)
A tale about professional internships and an exchange beyond ‘business as usual’
BT Transport & Logistics has been hosting interns regularly for nearly a decade, and
the experience continues to bring benefits to all parties involved. As a result, we have
a well established relationship with Navitas, an Australian professional development
and education provider that helps tertiary students, graduates and young profession-
als to access work placements, mentoring and training with respected Australian and
global businesses.
A popular choice for international graduates is Navitas’ Professional Year Program,
available for Accounting, IT and Engineering. The program consists of nine months of
coursework and a 12-week internship. The COVID-19 pandemic with its social distanc-
ing requirements and many people working from home has made it harder for interns
to find a suitable internship. This makes the story that follows even more wholesome.
In August this year, after having been pre-
sented with an impressive resume and
meeting the candidate in person, we de-
cided to offer a work placment to Janak,
our first ever Structural Engineering intern.
Originally from Nepal, Janak was to be
involved in our new depot development at
Burton, South Australia.
However, it became clear very quickly that
Janak with his Navitas Professional Year Program
the project was not at the right stage for us certificate; and an APC camp en route to WA
to get Janak involved, which would have
led to a less-than-ideal learning experience employs a number of engineers at their
for him. But at the same time, it was going Monarto facility. Within just over a week,
to take time for Janak to find a new hosting Frank’s staff welcomed Janak to the team.
organisation. So what to do? And at the end of his placement, Janak was
offered employment with APC.
This was the moment that a longstanding
business relationship lead to an unusual This example is testament to the profes-
enquiry, and ultimately a very positive out- sional capabilities of interns, and show-
come that exceeded expectations: BT Chief cases a key benefit for hosting companies:
Executive Phil called up Frank, director at finding skilled staff that are a great fit for
Australian Portable Camps (APC), who the organisation. >>
BT & APC A partnership 50 years in the making
BT and APC have been working together since 1971, BT supports all of APC’s complex
transport and logistical needs, from smaller local projects to very large consignments
to very remote locations. APC knows that they can count on BT - whether it’s for 10
loads or over one thousand, which require expert alignment to ensure that the camp
and facilities are able to be accepted and placed at the right times.
PAGE 12...AND MORE FROM OUR INTERNS
Having had many interns over the years, What’s so great about internships?
predominantly in IT, BT interns have de-
veloped company websites, reviewed Win
The intern can gain valuable work
internal application use and assisted with experience, build communication skills,
optimisation, assisted with IT integrations develop their professional network, and
and reporting, developed the BT Loading make friends.
Bay (FIND OUT MORE ON PAGE 7), and manned Win
The hosting company can utilise the fresh,
our internal IT Helpdesk. Many interns unbiased set of eyes to observe its op-
have been employed by us for a project erations, and benefit from the intern’s
or a period of time after completing their latest academic insights and technical
skills. Moreover, individual staff can also
placements.
immensely benefit from the exchange of
knowledge and skills that goes both ways.
While hosting an intern definitely requires
a time commitment from you or your team, Win
And if you are looking to fill a vacancy,
if you are prepared to put in that time and you have 12 weeks to get to know your
effort, the outcomes may surprise you. intern... and hence may save yourself
the recruitment process.
Thinking about hosting an intern?
Visit www.navitas-professional.edu.au for
information and contact details.
MEET ANDREW
Logistics & Business Development Intern from Brazil
Currently doing a Masters enhancing process efficiency.
Degree in Business, focused
In the Business Development area, Andrew
on entrepreneurship and
helped restructure the sales approach and
innovation, Andrew spent his summer break
enhanced the lead generation database,
from uni at our BT Queensland depot com-
helping us with establishing and achieving
pleting an internship.
sales objectives. And in Marketing, he pro-
Andrew moved to Australia in 2020 to duced new website and social content and
study, and chose to do an internship at BT in worked on marketing strategies.
order to gain knowledge in the Australian
Apart from that, Andrew assisted with IT
market and develop a pathway to start
and App queries and any other challeng-
working in his field. He already holds de-
es and opportunities that arose. After 12
grees in Manufacturing Engineering and in
weeks, Andrew said he had learned a lot
Marketing.
and found it very rewarding to be part of
From day 1 of his placement, Andrew our team. And we were grateful to have
was eager to learn the ropes from the had such a self-motivated and versatile
Operations team, and soon assisted with team member support us with continuous
the daily routines, while also working on improvements in our organisation.HSSE & COMPLIANCE CORNER
Safety and compliance are at the core of everything we do at BT.
Two staff members at the helm of this are Jess and Ben.
JESS WHITFIELD BEN ROGERS
NATIONAL COMPLIANCE & NATIONAL HSSE MANAGER
QUALITY MANAGER
For those who have yet to meet Ben, he has
Jess joined the BT Team in 2018 as now been with the BT team for 7 months as
Operations Coordinator in Adelaide, the National HSSE Manager.
and progressed to the role of National
Ben has spent his whole working life in and
Compliance & Quality Manager in
around Transport with Security Express
2020.
(Mayne Nickless), Origin Energy – LPG & Toll
Having been in the Transport Industry Industrials + Energy. Throughout his career
since 2012, her previous workplaces he has worked in Sales, Admin, Operational
include Aussiefast Transport Solutions & Safety roles, understanding the challenges
and K&S Freighters, where she on all “sides of the fence”.
worked as Customer Service Manager
The one constant that will always remain the
and National Line-Haul Manager.
same is that every worker has the right to go
Jess’s industry experience encom- home safely, the way they came to work. “I
passes container, tautliner and rail hope that over my journey at BT I can help
transport, open trailer and oversize assist with you all making that an engrained
transport, as well as customer service, culture, rather than just a statement”.
project coordination and account
Stay safe and look out for each other, re-
management.
membering; if you see something, say
something.
SUB-CONTRACTOR INFORMATION
UPDATING COMPLIANCE DOCUMENTS
THROUGH RAPID CONTRACTOR MANAGEMENT
If you are an accredited BT sub-contractor, the platform being accessible 24/7 from
you may already be familiar with our anywhere (with an internet connection).
Rapid Contractor Managment System,
You can uplaod your documents before
which we started rolling out last year.
they run out, at a time that’s convenient
The system alerts you when documents are for you, and avoid potentially missing out
about to expire, such as Public Liability on a load.
or vehicle insurances. These reminders
help you maintain your compliance, with
PAGE 14PEER SUPPORT PROGRAM
Things get tough sometimes. Reaching out for help shouldn’t be.
At BT, we’re a team, and we support one services, BT has a Peer Support Program,
another day-to-day in our work. As in any and Employee Assistance Program, in
type of workplace, friendships develop, place.
co-workers catch up here and there, we
BT employees can access the Peer Support
may socialise at the watercooler or coffee
Program by contacting our HR Manager
machine.
Kristen Martin or HSSE Manager Ben
Having a supportive work evironment is Rogers, or by calling eap provider Access
invaluable. However, when you’re going Programs directly on 1300 66 77 00
through a really tough time, asking for (Australia-wide) or 08 8215 6799 (SA).
support is a whole lot different to asking for
a hand with a load, or to borrow a stapler, What can the program do for me?
or a pod of the special coffee. (Even though
You will speak to a trained councellor, free
these can still be good conversation
of charge to you, who can provide you with
starters.)
practical advice to help you deal with any
Sometimes it can be easier to talk to type of problem, whether work-related
someone you don’t know well, or not at all. or not. They can also give you information
Regardless of what it is that you’re going about additional professional services that
through, you don’t have to go through it may be of benefit to you. What you discuss
alone. In addition to public and charitable is completely confidential.
If you are feeling overwhelmed or have difficulty coping, you can also reach out to
national support services like Beyond Blue or Lifeline. Immediate support is available via
phone 24 hours a day, with additional online chat and text options at certain times of the
day; check the websites for details on these additional services.
Beyond Blue: 1300 224 636 Lifeline: 13 11 14 24/7 support
Online chat; email support; online forums Online chat; txt support (SMS) check website for
www.beyondblue.org.au www.lifeline.org.au times / detailsSNEAK PEEK AT BT’S NEW BURTON DEPOT We are building a new Head Office in Burton, one of Adelaide’s northern suburbs. Here are a few recent photos from the site, showing how it is all coming together. The building to the right is the new warehouse, which will also house operations and admin offices. The building in the back is the new workshop, complete with an office space and its own amenities. NEW WORKSHOP Insulation and wiring are well underway for the offices, cleaners room and bathrooms in the new workshop shed. PAGE 16
The spacious
warehouse
and main office
building.
The depot houses a large
outdoor storage yardA BIG THANKS TO THE BT HELPDESK TEAM!
With the launch of our new Transport Management System Transmate, our brand
new in-house IT Helpdesk was born. Two staff members and a then-intern took on the
challenge to assist customers with the online portal, drivers and sub-contractors with
the Transmate mobile app, and office staff with training requirements, queries and
troubleshooting. You may already know their voices, so now put a bitmoji to a name:
Meet Li, Amit and Annie.
Li missed our in-promtu photo
Li joined BT in October 2019 as an IT Intern during his
shoot for this publication, so Professional Year Program with Navitas, an organisation
here’s his Bitmoji... that organises placements and provides professional
training for recent graduates of various academic
disciplines. Following his 12-week placement, during
which he co-developed the BT Loading Bay, Li accepted
the position of IT Suppor Officer and has further
developed the online job board platform, as well as our
new company website.
Amit was thrown into the deep end: Also an intern
from Navitas, he started his placement in June 2020,
only days before our new system launch. Not only
was he up for the Helpdesk task, but also proactive in
applying his programming skills to the business’s needs.
After completing his placement, Amit also stayed on
as IT Support Officer, and with Python his preferred
programming language, he has been working on system
integrations, reporting solutions and web development.
Annie re-joined BT in 2020 in a permanent role as
Executive Assistant, after having helped out in admin,
compliance, marketing, and the workshop in previous
years. What was missing on the job rotation: the IT
Helpdesk. While Annie’s ‘coding’ capabilities are largely
limited to internet search, Ctrl+C and Ctrl+V, she is glad
to have finally internalised the Golden Rule of IT: Try
turning it off and on again.
And new to the Helpdesk APP Make sure you are using the
team in 2021 are Crystal ISSUES? latest version of the
(based at our Adelaide
Head Office), and Ashley BT TRANSMATE APP.
at our depot in Mount
Gambier. Check your app store for an
update . Problem not fixed?
helpdesk@bttransportlogistics.com.au
PAGE 18You will be missed
It was with the heaviest of hearts that we have had to farewell two of our drivers,
Rodney Johns and Michael Bourke. Both will be greatly missed, and our thoughts are
with the families, friends and colleagues.
Rodney was a valued member of the BT Michael had been with the BT Brisbane
Adelaide team, working in our Adelaide team for nearly seven years as an inter-
local division before commencing his state linehaul driver. He was well-known
role driving the route between Adelaide amonst many of our customers, and the BT
and Moomba. Rodney passed away on 11 team nationwide. Michael passed away on
November 2020. 12 December 2020.
COPING WITH LOSS IN AN UNCERTAIN TIME
Dealing with the loss of a loved one is distressing at any time, and the current pandem-
ic brings additional challenges. While the world around you appears to be preoccupied
with other things, this does not make your grief any less insignificant. The following is
advice provided by Beyond Blue.
1. Remember that grief is a natural and 5. Understand that a funeral during
ongoing response to loss. It can be COVID-19 will be different. Try to focus on
more pronounced in uncertain times what you can control.
such as these. Try not to be afraid of any
6. Be prepared. There will be events and
emotion you experience.
moments in future that will trigger your
2. Grieve your way. No-one can tell you memories and sadness.
how to feel.
7. Understand that you will heal. In time you
3. Stay connected. Seek support from will learn to live with your loss, heal and
people you trust through the use of move forward in new and different ways.
phone and video calling technology.
And please don’t be afraid to ask for help.
4. Say goodbye. Find quiet time to be
alone and say goodbye to your loved
one in your own way. You can read the full article here: http://bit.ly/3gUg9EaWishing you a safe and
merry remaining 2021!
from all of us at BT
the
including e 2020
om th
ladies fr uiz Night
xmas Q
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1800 LOAD BT (1800 562 328)
www.bttransportlogistics.com.auYou can also read
