BE AMBITIOUS 2019 STUDENT GUIDE
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1
BE AMBITIOUS
2019 STUDENT GUIDE
© TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E STUDENT GUIDE 2019
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2019 SEMESTER BASED
VET STUDENT CALENDAR
Enrolments are open and study can commence throughout the year.
Feb-19
4 February 2019 Monday Semester One, Term One begins
Apr-19
14 April 2019 Sunday Semester One, Term One ends
15 April - 28 April 2019 Monday to Sunday Autumn vacation
30 April 2018 Monday Semester One, Term Two begins
Jun-19
23 June 2019 Sunday Semester One, Term Two ends
24 June to 21 July 2019 Monday to Sunday Winter vacation
Jul-19
22 July 2019 Monday Semester Two, Term Three begins
Sep-19
29 September 2019 Sunday Semester Two, Term Three ends
30 September to 13 October 2019 Monday to Sunday Spring vacation
Oct-19
14 October 2019 Monday Semester Two, Term Four Begins
Dec-19
8 December 2019 Sunday Semester Two, Term Four ends
Higher Education Students, please use the Academic Calendar Online.
STUDENT GUIDE 2019 © TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E
3 WELCOME TO TAFE NSW Whatever your study goals are, we want to make your time at TAFE NSW as enjoyable, safe and rewarding as possible. Whether you are just deciding what to study or you have your career plan sketched out, we have a full range of support services and flexible study options for you. At your first class, or during online orientation, your teacher will give you other essential information about TAFE NSW and your course, and will be able to answer questions. This Student Guide provides the links and information you will need as you study with TAFE NSW. BE WHATEVER YOU WANT TO BE. We acknowledge the traditional custodians of the land on which we learn and work together, and commit to building relationships, respect and opportunities with Aboriginal people. © TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E STUDENT GUIDE 2019
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CONTENTS
SUPPORTING YOUR EDUCATION 5
LIBRARIES 5
COUNSELLING AND CAREERS 5
ABORIGINAL AND TORRES STRAIT ISLANDER SUPPORT 5
DISABILITY SERVICES 5
HELP WITH LEARNING 6
AWARDS AND SCHOLARSHIPS 6
WORLDSKILLS 6
ON CAMPUS 7
STUDENT ASSOCIATIONS 7
STUDENT PORTAL 7
YOUR DEVICES AND IT 7
PUBLIC TRANSPORT AND CONCESSIONS 8
TAFECARD 8
AUTHORITY TO PUBLISH 8
CHILDREN’S CENTRES 8
YOUR FACILITIES TO ENJOY AND LEARN IN 8
PARKING AND PERSONAL PROPERTY 9
ANIMAL CARE POLICY 9
IMPORTANT INFORMATION ABOUT YOUR STUDY 10
PARTICIPATION 10
WHAT TO DO IF YOUR DETAILS CHANGE 10
UNIQUE STUDENT IDENTIFIER (USI) 10
MEDICAL CONDITIONS 11
WORK HEALTH AND SAFETY (WHS) 11
COURSE REQUIREMENTS - SAFE HANDLING OF VOLATILE SUBSTANCES AND PPE 11
ASSESSMENTS AND EXAMS 12
PLAGIARISM AND FRAUD 14
REPEAT OR RESIT A UNIT OF COMPETENCY OR ASSESSMENT 15
PATHWAYS TO FURTHER STUDY 15
DURING YOUR STUDY 16
FEES AND PAYMENT 17
CONSUMER PROTECTION 19
MAKING A COMPLAINT 19
RIGHTS AND RESPONSIBILITIES 20
WHEN YOU ENROL WITH TAFE NSW 20
STUDENT RIGHTS AND RESPONSIBILITIES 20
TAFE NSW RIGHTS AND RESPONSIBILITIES 22
MANAGEMENT OF RISK OF HARM TO STUDENTS AND STAFF 22
WORK PLACEMENTS AND CERTIFICATES OF INSURANCE 23
HARASSMENT AND DISCRIMINATION 23
STUDENT CONDUCT 24
COMPLAINTS 25
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SUPPORTING
YOUR EDUCATION
At TAFE NSW we want to see you succeed. DISABILITY SERVICES
That’s why we offer support at every step
of the way. If you have a disability or medical condition –
whether it is physical or psychiatric, temporary or
Our values, our people, our facilities and our permanent – we may be able to offer you a range
personalised support set us apart and ensure of disability support services to assist you with
you receive the highest quality education and your enrolment as well as your education and
training. training.
Contact your local campus or teaching section
and ask to be connected to the Disabilities
LIBRARIES Services.
Our state-wide library network provides access to
Let us know what your needs are as soon as
the latest digital and print resources, and is run by
possible so we can discuss support that’s right
professional library staff who can help you with
for you.
research and support with your studies. Facilities
include:
Reasonable adjustment for students with
Individual, group study and social spaces a disability
Access to computers If you have a disability you may be eligible for
Photocopying and printing ‘Reasonable Adjustment’ during your study.
The Disability Discrimination Act (DDA) through
the Disability Standards for education requires
COUNSELLING AND CAREERS
providers to take reasonable steps to enable the
student with disability to participate in education
TAFE NSW offers free career counselling services
on the same basis as student without disability,
to assist prospective students with making career
and specifically to ensure that:
and study plans. After you enrol, you can discuss
educational, career, personal and wellbeing Teaching materials are appropriate to the
concerns with TAFE NSW Counsellors to help you needs of the student
achieve your study goals.
Course learning activities are sufficiently
flexible for the student to be able to participate
ABORIGINAL AND TORRES STRAIT Study materials are available in an appropriate
format for the student
ISLANDER SUPPORT
Teaching strategies are adjusted to meet the
TAFE NSW recognises the importance of identity learning needs of the student
and connection to Country. Our training and Assessment procedures are adapted to enable
education is designed to help you reach your the student to demonstrate the knowledge,
goals. skills or competencies being assessed
We welcome and encourage Aboriginal and Students with disability should contact, and
Torres Strait Islander people to enrol in TAFE NSW register with, a Disabilities Services Teacher/
courses, and we support all students to get the Consultant who will provide support and/or
most out of education and training. From music organise assistance during your study.
and film, to Aboriginal languages and cultures -
our courses are taught in small, friendly groups
with personalised support.
TAFE NSW offers you a wide range of learning
opportunities that will help you achieve your
dreams.
© TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E STUDENT GUIDE 2019
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HELP WITH LEARNING AWARDS AND SCHOLARSHIPS
Sometimes you may need help with a particular subject There is a number of scholarships available to
or skill. Perhaps maths isn’t your strong point? Or TAFE NSW students, across a range of study areas.
maybe you find it hard to express ideas in writing for Scholarships include:
essays or exam answers?
Aboriginal Post Enrolment Scholarships
We can offer you tutorials and other forms of learner Bega Valley Shire Council Tertiary Scholarships
support.
Diploma of Nursing (Enrolled Nursing) Scholarships
Learner support may help you with: Foodstorm Scholarship for Catering and
Technological Innovation
Literacy
Jobs of Tomorrow Scholarships
Numeracy
Sisters of Charity Foundation Scholarship 2018
English as a second language
The Trevor Drayton Scholarship
Maths
Vision Australian Further Education Bursary
Science
Computing skills Ask teachers for details on scholarships or sponsored
prizes and awards which may be available in your area
Communication skills of study.
Depending on your needs, we offer learner support:
At drop-in centres WORLDSKILLS
In small groups
WorldSkills Australia is a skills competition with more
With a team teacher than 60 trade and skill areas including landscaping,
As one-to-one tuition hair and beauty, cookery, business services, heavy
mechanical, electrical, and restaurant services.
Via the internet
Many TAFE NSW students have achieved medals at
We can also provide specialised support if you have a the National WorldSkills competitions. Competitions are
disability or if English is not your first language. a great way to improve your skills, compare yourself
against others in the field, and get noticed at work or
A number of TAFE NSW locations also have RUReady, school. They highlight your skills level, willingness to
which is a computer-based tool that helps us to check learn, dedication to your job/studies and your courage
areas of your English and Maths skills, and to identify if to have a go.
some personalised learning support would benefit you
during your studies. TAFE NSW wants you to succeed To participate or for more information about
and we want to join you in helping your skills grow, and competitions, speak to your teacher or visit WorldSkills
making your goals a reality.
STUDENT GUIDE 2019 © TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E
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ON CAMPUS When you have access to your student email account
you will be able to:
Access class computers for computer-based
Whether you study part-time, online or full-time, our activities
campuses and facilities are designed to help you Access TAFE NSW Library computers to manage
get the most out of your time at TAFE NSW. your course work and research
Access important course emails from TAFE NSW
STUDENT ASSOCIATIONS Access online learning course material (where
applicable)
At many TAFE NSW campuses, student associations
View your current and past enrolment details, study
provide facilities, services and activities for members.
details and subject results
These not-for-profit and non-political organisations
are dedicated to making campus life better for you. View notifications of your next schedule fee
Membership is voluntary. payments as well as a history of your fee payments
YOUR DEVICES AND IT
STUDENT PORTAL
TAFE NSW learning environments have internet
connections and wi-fi. TAFE NSW reserves the right to
monitor and record all usage of its computer networks,
As a student of TAFE NSW, you will be issued with and to take disciplinary action when breaches of
a username and password to access your online expected behaviour occur. Use of services
Student Portal. You can access your student
account on TAFE campus computers (classroom
or library), or on any external computer with Logins
internet access. For access to filtered internet browsing, online
services and email on campus computers and
The Student Portal provides access to your your own personal devices, please use the username
student email account. This ensures that every and password you received during enrolment e.g.
student has an active email account to receive ‘John.Smith1’. TAFE NSW email accounts are filtered
important information. for inappropriate content.
How to activate your student email account:
Free access to Lynda.com
1. Upon enrolment you will receive a username Lynda.com is an online library featuring course
and temporary password and instructional videos. The videos are taught by
recognised industry experts and cover the latest in
2. Go to my.tafensw.edu.au to access the technology, creative, and business skills.
Student Portal Access is available via the Student Portal
Information on accessing and using Lynda.com is
3. Log on using your username and temporary available via the Lynda.com LibGuide
password
If you need any help, please talk to your teacher or
local librarian.
4. Reset your password and set up your secret
questions and answers to maximise security
and assist you if you forget your password Free access to Office 365 Education
You can use the following software on up to five devices:
5. Allow up to 24 hours for the password to reset
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft OneNote
Microsoft Publisher
Office 365 Education is available via the Student Portal
© TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E STUDENT GUIDE 2019
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Social media AUTHORITY TO PUBLISH
Stay in the loop with the TAFE NSW social media pages
to find out about events, industry news, student You may be asked to sign an Authority to Publish form
achievements and important announcements. by teaching or related TAFE NSW staff during your time
studying with us. It is an agreement between you and
LIKE, FOLLOW and JOIN in the conversation on the TAFE NSW, and it means TAFE NSW would like to be able
pages below: to quote you or use your photo in some of its printed
and electronic promotional and marketing material,
Facebook.com/TAFENSW which will be available for viewing by the public.
Twitter.com/tafensw
If you sign this form it means that you agree to the
Linkedin.com/school/tafe-nsw following:
Instagram.com/tafensw TAFE NSW is able to use your photo(s) and/or quote
SnapChat as many times and in as many ways as it wants to
– for example, on the TAFE NSW websites or in local
newspapers
PUBLIC TRANSPORT AND CONCESSIONS Your photo may be reproduced in colour or black
and white, and may be altered for design purposes
The NSW Government provides subsidised or You will not be consulted about the specific context
concession travel to a range of people, including in which your photo and quote appears
tertiary students. As a TAFE NSW student you may
Material held will be kept for an indefinite time. It will
be entitled to student travel concessions on public be stored and disposed of securely
or private transport (conditions apply). For further
information, talk to a customer service officer at your TAFE NSW will not use your quote or photo for any
local campus. purpose other than the general promotion and
marketing of education and training by TAFE NSW.
Click here for information on public transport to and
from your campus. Your agreement to permit the use of your photo and
quote is greatly appreciated. To be able to sign the
release form, you must be over 18 years of age. If you
TAFECARD are not over 18 years of age, we will need the written
and signed agreement of your parent or guardian
A TAFEcard is the TAFE NSW student identification card. before we can use any material.
You must get a TAFEcard – it contains your photograph,
name and student number, and:
Records membership of the library and student CHILDREN’S CENTRES
association
There are children’s centres at some TAFE NSW
Gives you access to parking, photocopying facilities
locations. Limited places may be available to children
and secure areas such as computer labs
under the age of six whose parents are enrolled in a
Is required for you to be able to sit an examination TAFE NSW course.
How to get your TAFEcard
The TAFEcard is a compulsory form of identification at
YOUR FACILITIES TO ENJOY AND LEARN IN
TAFE NSW. Please visit your TAFE NSW campus to have
TAFE NSW campuses have a great range of cafés, art
your photo taken for your TAFEcard. If you are studying
and bookshops, gallery and exhibition spaces, gyms
online, you can go to a TAFE campus close to you, or
and training restaurants.
contact us on 131 241 to get your TAFEcard.
You can even get discounts in student hair and beauty
You will be issued with one TAFEcard regardless of how
salons and massage clinics. Come in and check out
many courses you enrol in; the card is valid whilst you
student bands, lunchtime art exhibitions, discount
are enrolled and can be used for future courses. Please
barbecues, competitions, theatre performances and
don’t discard the card once your course finishes as
much more.
a replacement fee of $20 applies to lost/stolen or
damaged cards.
STUDENT GUIDE 2019 © TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E
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PARKING AND PERSONAL PROPERTY ANIMAL CARE POLICY
If you bring property and/or park a vehicle on Where animals or animal tissues are used to support
a TAFE NSW facility, you do so at your own risk. your learning, you must understand that it is a privilege
Some campuses have parking available for students, that comes with responsibilities. You must:
however no responsibility will be accepted for loss
Treat animals and their tissue with care and respect
or damage to private property or vehicles brought
to a TAFE NSW campus. Treat live animals humanely and avoid any cruel
behaviour
Think about why and how you are using animals for
their tissues
Make sure that you make good use of the learning
opportunity
There are penalties for animal cruelty and unauthorised
use of animals. TAFE NSW has a quality assurance
process that monitors the care of all animals used for
teaching, to ensure that it meets industry and animal
welfare standards. If you think that animals used in
teaching have been mistreated or used inappropriately,
you should discuss this with your teacher, or the
head teacher.
© TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E STUDENT GUIDE 201910
IMPORTANT INFORMATION
What to do if your
ABOUT YOUR STUDY details change
From short courses to degrees, TAFE NSW courses
can help you reach your career goals. Our courses Always contact us if your circumstances
are recognised and valued everywhere. or contact details change, including phone,
email, address, name and/or Centrelink
circumstances. Any change could have
an impact on fees, how you receive your
PARTICIPATION qualification, and the support you get while
you study.
Courses run only if there are enough resources and
demand. Classes may be discontinued if attendance You may need to present evidence, and you
numbers fall below a set minimum. Advice will be given may need to also make the same changes to
in advance of any changes. your USI profile.
During the first week of each unit in your course, you
will be provided with:
If you are not participating and engaging in your
An outline of the subject assessments and studies on a regular basis, you will
Specific health and safety requirements be contacted to determine if you are continuing or
withdrawing from your studies. You will be assisted to
The student assessment guide for the units
re-commence your studies, if this is what you request.
of competency you are studying
Standard of conduct and behaviour requirements If you decide not to continue with your studies, you
must notify your teacher or the campus in writing.
To make the most of your studies you are expected You can use the Withdrawal Form available on the
to participate and engage in your assessments TAFE NSW website, and send this through to your
and training, including attending all classes and teacher or campus. This form will also be used to see if
workshops and submitting work in accordance with you are eligible for a partial refund of your course fees.
the assessment requirements of each unit. If there is
a valid reason you cannot attend class, please notify If you do not respond to the attempts to contact you,
your teacher. action will be taken to ‘withdraw and discontinue’ your
study.
If you are sick, unable to attend class, complete an
assessment or have missed an assessment due to
uncontrollable circumstances, please advise your UNIQUE STUDENT IDENTIFIER (USI)
teacher as soon as possible.
The USI gives you access to a national register
You are deemed to have participated if you: that allows you to see all your nationally accredited
Attended a class, engaged online at the unit level training records and results, from all training providers,
if an online student, engaged in practical sessions, completed after 1 January 2015.
exam, test or learner support
Please note that Higher Education students do not
Submitted an application for recognition of prior currently need a USI.
learning (RPL)
When you enrol into nationally accredited training and
Accessed activities or pages in the learning study with TAFE NSW, you will need to have a Unique
management system or Moodle website Student Identifier, which we will verify to the USI
Submitted assessments Registry.
Contacted your teaching section for support If you don’t have one, we can assist you to register and
and assistance get a USI.
If you wish to transfer to another college, you must See the TAFE NSW website “Obtain your Unique Student
discuss this with your teacher. Identifier (USI)”
The personal details you provide to TAFE NSW at
enrolment and held on your TAFE record must match
STUDENT GUIDE 2019 © TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E11
your USI personal details, so any changes must be need to provide, e.g. protective clothing and equipment
made to both your TAFE NSW and the USI records at (PPE). Closed-in footwear should be worn on campus.
the same time.
During an orientation session at your first attendance,
TAFE NSW is required to record and verify your USI you will be given information on what to do in case
before we can issue you student documentation, of an emergency or if you are injured and require first
including your qualification testamur or statements aid. All campuses have emergency management
of attainment. plans in place and are well equipped with trained First
Aid Officers, first aid rooms and appropriate first aid
equipment. It is important to let your Head Teacher
MEDICAL CONDITIONS and/or the Disabilities Unit know if you will require
assistance in the event of an evacuation due to a
If you have an ongoing medical condition such as temporary or permanent disability, so that appropriate
epilepsy or diabetes, it is important to make your support can be provided.
teachers aware of this in case you require sudden
assistance. A safety management plan can be All incidents or injuries must be reported to your
developed with a campus Disabilities Consultant and, teacher immediately after the event. In the event of
with your permission, shared with the relevant staff needing transportation by ambulance, the cost will be
who can then provide support when necessary. the responsibility of the person being transported. You
will be provided with instruction and training on work
We also recommend that you provide us with an health and safety relevant to your course.
emergency contact – either a family member or friend
– and also provide them with a copy of your timetable To help us provide a safe environment, work health
and attendance details. This will help in case of and safety legislation also reinforces your duty to take
emergency. This information will be kept in confidence. reasonable care of yourself and the health and safety
of others. You must not enter classrooms or workshops
without permission and supervision or interfere with
Anaphylaxis or misuse anything provided for you in the interest of
If you are at risk of anaphylaxis, you must carry your health and safety. You should report any safety issues
own adrenaline auto injector (‘Epi-Pen’) while on or concerns to your teacher or campus staff as soon
campus or attending any TAFE NSW activities, such as as possible.
events, excursions or work placement.
TAFE NSW campuses provide ‘back up’ Epi-Pens in For further information about work, health and safety
case of emergency. visit a TAFE NSW library, ask your teacher, or visit the
Safework website at safeworkaustralia.gov.au
For access to your nearest first aid officer, contact your
teacher or Administration at your campus.
COURSE REQUIREMENTS - SAFE HANDLING
Prescription drugs
OF VOLATILE SUBSTANCES AND PPE
Prescription or some over-the-counter medications
may impair your judgement. While you are affected Some courses may require you to use dangerous,
by medication, you may not be able to safely use hazardous and volatile substances. You will be given
equipment or handle chemicals. It is your responsibility instructions on their safe handling. In the interests of
to discuss this with your teacher or head teacher. They health and safety you must not interfere with or misuse
have a duty of care to you and your fellow students, any of these materials and must abide by the wearing
and may need to know of your medical condition so of protective clothing and equipment if required to
that they can ensure safety arrangements. However, do so.
you have a right to privacy and while your teacher may
need to inform the head teacher, it is against the law Certain courses require the wearing of a uniform and/
for them to tell anyone else without your permission. or Personal Protective Equipment (PPE) and clothing
Students are welcome to discuss any problems with during classes, which you will need to supply. Entry to
our Counselling and Careers Development Unit. This is the class will be refused unless specified protective
a free and confidential service. clothing/uniform is worn. Some courses may also
specify mandatory equipment requirements (MER), and
students must obtain these to enable participation in
WORK HEALTH AND SAFETY (WHS) classes and/or completion of the course. Information
as to the requirements in this area will be given during
TAFE NSW has a duty to ensure the health, safety and enrolment or class.
welfare of all employees, students, other workers and
visitors attending our campuses. At enrolment you will
be informed of any course requirement that you will
© TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E STUDENT GUIDE 201912
ASSESSMENTS AND EXAMS MISSING OR LATE ASSESSMENT
General information about assessments and details of If you miss a formal assessment activity, an exam, or
the assessment relating to the different units/subjects are late with an assessment, it is probable that ‘no
of competency in your course are contained in the result’ will be awarded for the assessment which will
Student Assessment Guide, or your Higher Education affect your final mark. You should contact your teacher
Student Handbook. as soon as possible, giving reasons for your lateness
or absence.
Soon after commencement of your study (during first
attendance/participation) you will be advised by your For assessments you have seven (7) days to do this,
teacher of the assessment method used for each unit/ or until the day of the next scheduled attendance,
subject, including whether any have a Final/Formal whichever comes first.
Examination.
For final/formal examinations, you have ten (10) days to
If you have a permanent or temporary disability which notify your teacher. Your teacher will inform you about
may affect your ability to undertake assessments, the revised examination date, which may not be until
sit an examination, or finish it in the required time, the following year.
contact the Campus Teacher/Consultant for students
with disabilities, who will determine if you qualify for Where possible, you should provide evidence to support
special concessions (e.g. a modified examination). If the what you say – for example, a medical certificate.
nature and/or degree of the disability changes after the In some cases, your teacher may accept a late
granting of a concession, the Campus manager must be assignment or allow you to sit for a test at a later date.
informed BEFORE the examination or assessment event. With final exams, you may be able to attempt the exam
at the next scheduled examination period – usually
Examination aids permitted to be used for each several months later.
examination are shown in the Student Assessment
Guide. These aids, as well as pencils, pens, erasers, Please remember, any changes to your assessment
rulers and highlighters, must be supplied by the student. schedule needs to be discussed with, and approved
Notes and blank writing paper brought in by students by, your teacher.
must not be used in the examination room. The campus/
college will provide writing paper in the examination
room.
Electronic dictionaries/devices, including mobile
phones, are NOT permitted for use.
You will receive a copy of the Student Assessment
Guide/Higher Education Student Handbook at your first
attendance/participation and it is your responsibility
to read the Student Assessment Guide/s provided by
your teachers and you must sign a statement and/or
acknowledge receipt to confirm that you have received
and understood the assessment procedure relating to
your qualification/ units of competency.
There will be a range of assessments that you will
undertake during your study.
On commencement of each unit/subject, all relevant
assessment information will be provided to you in the
‘Student Assessment Guide – Unit of competency’ or
your Higher Education Student Handbook.
Your teacher will give you prior notice of the
assessment, depending on the duration of the unit.
If you are unsure, always ask your teacher.
You must submit assessment work and attend
scheduled assessment events on the required dates.
You can view further information related to assessment
in Every Student’s Guide to Assessment in TAFE NSW
available on the TAFE NSW website.
STUDENT GUIDE 2019 © TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E13
FINAL/FORMAL EXAMINATIONS Print the information required on the front of each
examination answer booklet and place similar
There are final/formal examinations held for a number information on each sheet of drawing or graph
of qualifications and these examinations are conducted paper used.
outside normal class time and each examinable unit is
scheduled at the same time and date throughout New During the examination
South Wales.
When sitting a final examination, a student is required to
place their TAFEcard on the top left corner of their desk
Students should be familiar with the following rights
to enable a student identity verification.
and responsibilities in relation to these examinations.
At all times follow directions given by the supervisor.
Examination timetable Failure to comply with such directions will be considered
You are responsible for checking the examination a serious breach of discipline and could result in a ‘fail’
timetable dates and times, either at your campus or result for the examination.
online notifications. You must sit each examination at
the campus of enrolment for that subject. All final/formal examination papers include ten minutes
reading time. During reading time, you can make
If circumstances arise which prevent you from notes on the question paper but must NOT commence
attending the correct campus you MUST seek approval working through the questions until the supervisor
IN WRITING from both your campus of enrolment and gives permission. If the answers are to be written on
the campus where you wish to sit the examination. the question paper all notes should be written on note
This notification should be done shortly after enrolment paper supplied by the campus. If you have a query,
or at least 4 weeks before the examination date. or require another answer booklet, raise your hand
for assistance.
Approval will only be given where circumstances
prevent you attending the campus of the unit/subject In a formal examination, you must not leave the room
enrolment. If you are a TAFE Digital or Block Release within 30 minutes of the examination start unless
student you should notify your enrolment campus of accompanied by a supervisor.
the location where you wish to sit your examination.
If you do not attempt any questions you must write your
name, course, examination subject, and “No questions
Clash of exams attempted” on your answer booklet, paper or online test.
If you have two examinations scheduled for the same The “no questions submitted” statement must be signed
time and date, give WRITTEN notification to your on paper-based examinations.
Campus manager who will arrange for you to sit one of
the examinations earlier, or later, in the day. (Please give When the supervisor closes the examination, all
reasonable notice to ensure there is sufficient time for work is to cease immediately. Before you submit your
these arrangements to be made.) You will be supervised examination responses, check that your details have
during breaks between the two examinations. been completed in all the required fields at the front and
throughout the examination pages. When attempting
On the day of the examination paper-based examinations, make sure that your details
appear on the front of every booklet and on any sheets
You should be seated for the final examination at least of paper which contain answers. If more than one
15 minutes before the scheduled starting time. If you booklet has been used, place all other booklets and
arrive more than 30 minutes after the starting time you loose pages inside the first booklet. Indicate on the first
will NOT be permitted to attempt the examination. booklet the total number of answer booklets used.
Before the examination starts you must place all notes, If the question paper is not restricted (restricted papers
cases, bags and other items which are not authorised have a yellow cover), or does not require the answers to
for the purpose of the examination at the front or rear of be written on it, you may take it with you when leaving
the room. the room.
Mobile telephones and iPods and other communication
devices must be switched off. Under NO circumstances Behaviour during assessments and examinations
can they be used in the examination room. You are entitled to sit for your assessments and/or
examination in conditions which are free of disruption
Complete the “name slip” issued by the supervisor, who from the supervisors and other students, except where
will collect it during the examination. the supervisor is conveying information relevant to the
conduct of the examination.
© TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E STUDENT GUIDE 201914
If you engage in disorderly, offensive or aggressive You are able to request a review of your results if
conduct towards the supervisor or other students, you have a valid reason, or you can ask for special
you can be told to leave the assessment location consideration. You may also lodge a formal complaint
or examination room and may be ‘failed’ in the about the assessment process or decision.
assessment/examination.
If you wish to request a review of your results, contact
your teacher or head teacher.
Malpractice
Malpractice is where any action taken by a person If they are unavailable, contact a Customer Service
gives that person, or another person, an unfair Centre officer, at the college where the result was
advantage, or disadvantages another person in any recorded, and within 14 days of receiving your results if
assessment situation, including an examination. If you want to lodge an appeal.
you engage in malpractice, such as copying, using
unauthorised notes or aids, or exposing your worked Your teacher will either address the appeal
papers so that another student may copy them, you in accordance with TAFE NSW procedures on
will be liable to disciplinary action. reassessment and review of results or refer the matter
to an educational manager, where appropriate. The
The penalties for malpractice in an examination range relevant educational manager’s contact details and
from ‘failure’ in the subject being examined to exclusion availability will be listed in the assessment information
from the campus for a specific period of time. Charges provided to you when you commenced your study.
may be laid by the police.
The process for appeals on assessment matters
Missed examinations must address and record any complaints or concerns
expressed by students. Such complaints or concerns
If you miss an examination, or if you know beforehand
might relate to misinformation provided by a member of
that you cannot attend an assessment or final
TAFE NSW staff – for example, inadequate or inaccurate
examination, you must contact your Teacher or
provision of information in relation to assessment
Head Teacher. You may be given permission to sit a
requirements, the provision of inappropriate learning
concessional final examination at the next scheduled
materials or refusal to respond appropriately to a
examination date.
student’s concerns. The appeal process is simple and
direct and ensures that students are readily able to
Exam/Assessment results register honest concerns. Should you wish to appeal
Following your examinations and/or assessments, your the decision, you will be supplied with the relevant
results will be determined and checked before being Assessment Policy – TAFE NSW, which is also available
made available via the Student Portal. You will also be on the TAFE NSW website.
issued a Transcript of Academic record, (your units and
their results), at the end of Semester 1 and Semester 2 If you have any questions concerning your Transcript,
each year, without charge. including asking a question on whether you have
completed all your study for your course/qualification,
The transcript is posted to the address identified please contact your campus and/or your Head Teacher.
when you enrolled, unless you amend the address by
advising your college or you change these details via
the Student Portal. PLAGIARISM AND FRAUD
Your results will not be released to any other person or Plagiarism is taking the ideas or writings of others and
organisation unless you provide your written consent, presenting them as if they were your own work without
the records are subpoenaed or it is a legislative acknowledging the original author. Plagiarism is a form
requirement. of fraud and entails violating the property of someone
else. It is a breach of student conduct and will be
You will not receive your results or a transcript or managed under the Student Discipline Policy.
testamur if you have any fees outstanding or you do
not have a verified USI. Further information on Plagiarism is available via the
TAFE NSW Libraries Copyright-Plagiarism LibGuide
Appeals
Information relating to assessment appeals can be Copyright infringement
found in the Higher Education Student Guide for your A copyright owner is entitled to take legal action
qualification and the Student Assessment Guides for against a person who infringes copyright. Copyright
the units of competency you will study. You will receive infringement occurs when an individual inappropriately
this information at your first class. reproduces a work that is protected by copyright.
Many works can only be used with the prior written
Your results will be checked before you receive your permission of the author. Unless otherwise permitted
Transcript of Academic Record. by the Copyright Act 1968, making a copy of another
STUDENT GUIDE 2019 © TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E15
person’s published work is an infringement of to your head teacher showing cause as to why you
copyright. However, within the Act, you are permitted should be re-enrolled.
to make a copy of published work for the purpose of
research or study. This is called fair dealing. If you are approved to re-enrol, and the qualification/
A reasonable guide to fair dealing would be: course remains current, your teacher will advise you
on the study required to complete your qualification/
One article in a periodical course.
Two or more articles (if they relate to the same
subject matter) Where this original unit of competency [or qualification/
course] is no longer current, your head teacher will
Up to 10% or one chapter of a book discuss the available options including the study
requirements in the current version of the unit of
Note: Institutions or individuals are liable for competency [or qualification/course].
prosecution under the Copyright Act for infringements
of copyright. For more information, see the TAFE NSW Your student fee (or fee exemption) only covers your
Libraries Copyright Guide or visit: first attempt at a unit of competency, and further
smartcopying.edu.au charges will apply.
copyright.org.au
Your college librarian can also provide information PATHWAYS TO FURTHER STUDY
on copyright
TVET
The TAFE NSW delivered vocational education and
How do I ensure training program (TVET) allows Year 11 and Year 12
school students to get a head start on their vocational
I do not infringe education by studying a Vocational Education and
copyright? Training (VET) course as part of their Higher School
Certificate (HSC).
Depending on the course, you may study at TAFE NSW,
You must:
at your school or at a trade school.
Never plagiarise information
Some TVET courses will also help you gain a place
Respect the intellectual property and
copyright of owners and authors of work, at university by contributing to your ATAR, while also
including works, ideas and graphics etc. allowing you to get an industry qualification at the
on TAFE NSW and other websites same time. For more information please contact a
TAFE NSW TVET Consultant or your schools career
Always acknowledge the creator or author advisor.
of any material published
Not make available or use illegal (pirated)
copies of copyrighted software on TAFE NSW
Degree Programs
equipment TAFE NSW has over 25 hands on, employment focused,
higher education and degree programs. Many of the
VET programs have clear pathways to TAFE NSW
degrees and to many university programs. Ask us how
to link your current course to an appropriate higher
REPEAT OR RESIT A UNIT OF COMPETENCY
education pathway.
OR ASSESSMENT
If you are unable to complete a Unit of Competency, or
you don’t pass an exam or assessment which you need
CREDIT TRANSFER AGREEMENTS
to achieve your qualification, you have the option to
Credit transfer is a form of recognition for previous
repeat that part of your studies by re-enrolling in that
study, based on formal arrangements which have
particular unit. A separate fee will be charged for any
been negotiated between TAFE NSW and other higher
second or further attempt to successfully complete the
education providers. Credit transfer can significantly
Unit of Competency. Discuss the options available to
reduce the time it takes to complete a degree and can
you with your teacher or head teacher.
take various forms including specified, unspecified and
block credits. Currently we have agreements with more
Failure in a Unit of Competency (on two occasions) than 20 Australian universities and higher education
If you wish to re-enrol in a unit of competency after providers. To apply for credit transfer to a TAFE NSW
receiving two fail results in that unit within a three-year degree program or other degree program, speak to
period, you are required to submit a request in writing your teacher.
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TERTIARY PREPARATION CERTIFICATE DURING YOUR STUDY
The Certificate IV in Tertiary Preparation (TPC) is suitable Withdrawals
for people who may not have had the opportunity to If you are not participating and engaging in your
qualify for university entry through traditional study assessments and studies on a regular basis, you will
pathways such as the Higher School Certificate (HSC). be contacted to determine if you are continuing or
The TPC will help develop a broad range of skills withdrawing from your studies. You will be assisted to
necessary to gain entry to and succeed in tertiary re-commence your studies, if this is what you request.
education and employment. The TPC is considered
equivalent to the HSC. If you do not respond to our attempts to contact you,
action will be taken to ‘withdraw and discontinue’
your study.
TAFE NSW HIGHER EDUCATION
If you are considering or deciding to withdraw from
TAFE NSW offers a number of degree courses and your course of study, discuss with your teacher or
higher education options. These courses have strong head teacher to see if they can assist you in continuing
links to employers, providing the practical skills and with your studies.
theoretical knowledge to land a job faster.
If you decide you can no longer continue your studies,
For more information on your degree options visit TAFE you may be eligible to defer your studies for up to 12
NSW Degrees months, or to withdraw and discontinue your studies.
For more information on Recognition of Prior Learning You may still be liable for payment of your course fees.
(RPL) and Credit Transfer It is important to let your teacher know, in writing, as
soon as possible. The Withdrawal Form is available to
More Pathways information is at Study Options on the give this written advice and can be emailed to your
TAFE NSW website. teacher or your campus/enrolment location.
Deferring your study
If you are studying a course subsidised by the NSW
Government, you may want to withdraw and defer your
studies for up to a maximum of 12 months. This can be
a combination of deferral periods.
If you do wish to defer your studies you need to:
Discuss and notify your teacher or head teacher
Read thoroughly, then complete and submit a
TAFE NSW application to withdraw, identifying that
you are deferring your studies, the period you wish
to defer and when you will return to study
When your application has been processed you will
receive a Transcript of Results achieved (if any). Any
unit/s attempted /not completed within your enrolled
qualification will record a withdrawn (WN) result, and
the student fee or fee exemption covers this first
attempt at these unit/s.
When you return to study after your deferment, you will
need to pay an additional fee for the second attempt at
these unit/s.
If studies are not resumed in the maximum 12-month
period, you will be withdrawn and your study will be
discontinued in this course.
Students who defer studies are responsible for
contacting their head teacher to negotiate resumption
of studies to meet the 12-month deadline.
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Discontinuing your study FEES AND PAYMENT
If you are studying a course and wish to discontinue
your studies you need to: A fee applies for most TAFE NSW courses and must
be paid at enrolment, and before you can access/
Notify your teacher or head teacher participate/attend class and/or learning materials. When
Submit a TAFE NSW application to withdraw. you enrol into TAFE NSW training which is online delivery
Please read this form thoroughly before submitting. (e.g. a TAFE Digital course), your commencement of
study is your enrolment date.
When your application has been processed and any
outstanding fees have been finalised, you will receive The amount you pay depends on the type of course
a Transcript of Results achieved. Any attempted or non you study and on your personal circumstances.
completed units within your enrolled qualification will
result in a withdrawn (WN). Please ensure you have paid your fees, or your fee
instalment, by the due date, or you won’t be allowed to
If you wish to return to complete this qualification, your start or continue your course, or have access to training
fees will be determined on the access and eligibility materials and services, and you will not be issued a
criteria current at that time. transcript or testamur. The minimum first fee instalment is
$80.00, and this amount is non-refundable.
For students who have a VET Student Loan, you are
required to withdraw in writing using the VET Student You will need to pay your fees (or the first fee
Loan withdrawal form. instalment) before accessing/participating/attending
classes/learning materials and they must be paid
It is important that you withdraw from a unit of study in full in order for you to receive your qualification
prior to its census date if you cannot complete that and testamur.
period of study. Please see the VET Student Loan
‘withdrawal and refunds’ information on the TAFE NSW Payments are made by cheque, EFTPOS, money order,
website. BPAY (using your TAFE NSW Fee Statement) or credit
card (MasterCard or Visa) through the Student Portal
For students enrolled in degrees, there are different or by phoning the Customer Service Centre. We do not
forms and conditions. See the information at TAFE NSW accept cash.
Degrees and at For Students and Graduates.
If paying by cheque or money order, please make it
TAFE NSW reserves the right to: payable to ‘TAFE NSW’ then write your name, address
and course number on the reverse side.
Withdraw and/or cancel the delivery of a course
Offer and run a course at a location or delivery Where another person or entity, such as your employer,
pattern other than that advertised makes arrangement to pay the student fee on your
Alter the fees, times or dates for the whole or any behalf, they will be sent an invoice to make the
part of a course necessary payment. However, you remain liable for the
student fee so if this other party does not pay, then you
Not guarantee that you will be able to complete are liable to pay.
your course at the location where you first enrolled,
at the times or on the days or in the manner you
were first offered Registered NSW New Entrant Trainees accessing the
Smart and Skilled subsidised training are eligible for
Offer you a new/alternative course if the the capped qualification fee.
course has been updated in line with national
industry standards Registered NSW apprentices accessing Smart and
Skilled subsidised training, who commence their
If any of these course changes become necessary, training on or after 1 July 2018, are eligible for a Fee
you will be advised of the changes and the alternative Free Apprenticeship. Apprentices who commence their
arrangements which may be available for you to training before 1 July 2018 are eligible for the capped
complete your course. qualification fee. Visit Fee Free Apprenticeships for more
information.
TAFE NSW is not liable for any loss, expense or
inconvenience such changes may cause. The existing worker trainee is a person who has been
working full-time in a business for longer than three
months before being offered a traineeship, and is not
eligible to access the Smart and Skilled subsidised
training or capped qualification fee.
For VET Student Loan eligible courses, you must have
applied for a VET Student Loan (VSL) or paid the fee for
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that unit of study by the census date, as well as any have your student fee amended and future instalment
‘gap’ amount not covered by the VET Student Loan. payments recalculated.
If you are a NSW registered apprentice and commenced
Help with fees
your training on or after 1 July 2018, you may also be
TAFE NSW is registered for VET Student Loan (VSL) eligible for a Fee Free Apprenticeship.
program and FEE-HELP, and supports students who
meet the eligibility requirements to gain access to these Smart and Skilled eligibility status for a Concession
Commonwealth Government student loans schemes. Fee or Fee Exemption
If you started government subsidised training on or
VET Student Loan. The VSL program allows eligible
after 1 January 2017 and you are enrolled under Smart
students to repay their tuition loan fees for approved
and Skilled conditions you may be eligible for a fee
diplomas or advanced diplomas. Learn about VSL and
exemption or a fee concession where you did not
check your eligibility.
declare your disability status or concession status
or identity as an Aboriginal or Torres Strait Islander
FEE-HELP. FEE-HELP is a student loan that lets you
(ATSI) at time of enrolment and you meet the eligibility
study now and pay later.
conditions for the status amendment. A status change
and amendment to your student fee will be considered
Additional charges
during the time of the course enrolment. You should
In addition to the NSW Smart and Skilled student fee, contact your teacher/head teacher or customer
concession fee or fee-for-service amount, there may service officer of your enrolment location. You will need
be some additional charges to cover the costs of to demonstrate that you met the eligibility conditions
undertaking your training. for a fee exemption or fee concession at the time of
your enrolment and continually since then during the
Course specific costs: time of the course enrolment.
Essential equipment and other items that become
your property for example, protective clothing, chef Where you are eligible for a concession fee, you will
knives, licence fees have your student fee amended or be eligible for a
refund if you have paid more than the concession fee.
An optional charge for an item that is not
essential for you to complete your training, for Where you are eligible for a fee exemption, you will be
example the campus may provide florist students refunded any student fee you have paid.
with standard flowers however if you would like to
use exotic flowers you would need to purchase the
exotic flowers Refunds
A refund of the student fee you have paid may be given
An optional charge of an alternative form of access in the following circumstances:
to an item or service that is an essential component
of the training. For example, a textbook required Where you enrolled in a course that has been
for the qualification is made available online. If you cancelled by TAFE NSW
prefer the textbook as a hardcopy you will need to
purchase the textbook Where you have overpaid your fee
Field trips, food, transport and accommodation Where you have paid the Smart and Skilled fee and,
costs associated with the provision of field trips after commencement of study, you are granted
that form part of the training a fee exemption dated to the time of your course
enrolment
Any textbook you require to undertake the
qualification that becomes your property Where you formally advise the campus in writing
prior to the start of your course, where the training
is for more than one (1) week duration, that you wish
All TAFE NSW fees and charges are reviewed
to withdraw
on a yearly basis and are subject to change.
Where, for training less than one (1) week duration,
NSW Smart and Skilled fees are reviewed annually you formally advise the campus in writing at least
by Training Services NSW. five (5) business days prior to the start of your
course that you wish to withdraw
Fees for apprentices and trainees Other circumstances where you may be eligible for a
If you enrol in an approved apprenticeship or partial refund or amendment to your fee (and future
traineeship course without evidence of being an fee instalments) include:
apprentice or a trainee, you will be asked to pay the Where you withdraw from your study after the
Smart and Skilled fee for the qualification. start of your course, your partial refund will depend
on the amounts you have pre-paid against future
If you subsequently provide evidence that you were an scheduled fee instalments. (Note: there is a $80
apprentice or a trainee at the time you enrolled, you will non-refundable first fee instalment and if there are
STUDENT GUIDE 2019 © TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591E19
no pre-paid amounts you will not be eligible for a MAKING A COMPLAINT
fee refund.)
Where you have paid the full Smart and Skilled We are constantly improving the way we work so if you
student fee but then receive Youth Allowance or have a problem with, or complaint about, TAFE NSW,
Austudy within two weeks of the course start date you can report it to any TAFE NSW employee. They
and become eligible for a concession fee, your will record your concerns so they can be dealt with
student fee (and future fee instalments) will confidentially and promptly.
be amended
Where you have paid the full Smart and Skilled We recommend you talk to someone as soon as the
student fee and you have been granted credit situation arises. In the first instance, we recommend
transfer or recognition of prior learning after you discuss the situation with your teacher, however,
commencing your study, your fee (and future you may prefer to contact the head teacher in your
fee instalments) will be amended area of study, a TAFE NSW counsellor or the campus
manager.
Find out more about TAFE NSW Student Fees and
Refund Policy. Complaints can be made via the online feedback form.
You may also submit your complaint on a suggestion
or complaints form, available from teaching and
CONSUMER PROTECTION administration staff, or online via the TAFE NSW
website/s.
TAFE NSW has a reputation as a safe, progressive
and dynamic place to study. TAFE NSW aims to If you are enrolled in a Smart and Skilled qualification
provide an environment to support quality training and if your issue cannot be resolved at the at the
to benefit individuals, industry, business and the TAFE NSW level, you can also contact the Smart and
wider community. Skilled Customer Support Centre to seek assistance,
ask for advice, make a complaint or provide feedback.
As a TAFE NSW student you have a right to: You can do this by phone on 1300 772 104, or in person
Expect that your education and training will at a State Training Services Centre.
be consistent with the Australian Skills Quality
Authority (ASQA) regulations and Smart and For more information see the TAFE NSW Complaint
Skilled Contract requirement Management Policy.
Be informed about personal information that is
collected about you and the right to review and
correct that information
Access to TAFE NSW feedback and complaints
handling process
With rights come responsibilities and as a student in
TAFE NSW your responsibilities include:
Providing true, accurate and complete information
to TAFE NSW
Behaving in a responsible and ethical manner
There are designated Consumer Protection Officers
within TAFE NSW to assist you. See the TAFE NSW
Consumer Protection Policy.
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RIGHTS AND You can appeal against certain penalties. Your penalty
might then be reduced, removed, or increased – refer to
RESPONSIBILITIES Student Discipline.
As a student, you have the right to:
Know your rights and responsibilities and what Be treated fairly and with respect by teachers,
you can expect from TAFE NSW. other staff and students
Learn in an environment free of discrimination
and harassment
WHEN YOU ENROL WITH TAFE NSW Participate in and pursue your educational
goals in a supportive and stimulating learning
environment (once student fees are paid or fee
When you enrol with TAFE NSW, the collection, storage,
exemption granted)
use and disclosure of any personal information you
provide is protected under the Privacy and Personal Have access to counselling
Information Protection Act 1998 and Privacy and
Have your TAFE NSW records and personal
Personal Information Protection Regulation 2005. Any information stored and maintained in a confidential,
health information you provide is protected under the secure and professional manner
Health Records and Information Privacy Act 2002.
Receive information about your course, the
assessment requirements and procedures, health
Any information we ask you to provide will only be that
and safety requirements, and information about
which is necessary for the purposes of your course support services
enrolment, learning and study records. Information
provided will be held securely and disposed of securely Receive information on your progress in the course
when no longer needed. in a timely and professional manner
Modify your learning plan if your circumstances
During your enrolment with TAFE NSW, you will change, in consultation with educational staff
be advised of and asked to acknowledge your
Present recognition of prior learning (RPL) and credit
acceptance/understanding of the Student Privacy
transfer (CT) at the commencement and within the
Statement, Smart & Skilled Consent and your consent duration of your studies
to access information held by the Department of
Human Services (Centrelink). A review of your results
A review of other decisions affecting your
These are detailed at “Know your Rights and progress, including an appeal, if charged with
Responsibilities” on the TAFE NSW website. a breach of discipline
Discontinue your studies, advising by the
appropriate notification process
STUDENT RIGHTS AND RESPONSIBILITIES
Lodge a complaint or suggestion for improvement
TAFE NSW aims to provide you with the opportunity without fear of victimisation or retribution
to study, learn and develop skills in a safe and
supportive environment.
When you sign your enrolment form or enrol online
(and pay your fees/fee instalment, or be granted a fee
exemption), you agree to follow TAFE NSW policies and
procedures and that you will abide by these conditions.
It is also a declaration that all the information you have
provided is true and correct.
TAFE NSW policies and procedures are available on
the TAFE NSW website, in TAFE NSW libraries and at
the campus at which you enrol. When you commence
your studies, you will be provided with information
and procedures relating to examinations and course
assessments and results.
You may be penalised if you disrupt your class, harass
students or teachers, damage property, cheat in
examinations or otherwise act in a way contrary to the
good conduct of TAFE NSW.
STUDENT GUIDE 2019 © TAFE NSW 2019 RTO 90003 | HEP PRV12049 | CRICOS Provider Code 00591EYou can also read
