TASTAFE STUDENT INFORMATION - GUIDE 2020 - www.tastafe.tas.edu.au - TasTAFE Document ...
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TASTAFE STUDENT INFORMATION GUIDE 2020 www.tastafe.tas.edu.au
DISCLAIMER The information contained in this publication is correct at the time of printing (November 2019). Every effort has been made to ensure details are correct and accurate, however TasTAFE reserves the right to change information without notice. For all current information and course details, please visit www.tastafe.tas.edu.au or call us on 1300 655 307. ACKNOWLEDGEMENT OF COUNTRY We acknowledge the Palawa people as the traditional custodians of the land on which we learn and work together and are committed to building relationships and opportunities for all Aboriginal and Torres Strait Islander people in our region.
CONTENTS
Welcome 3 Section three: My rights and responsibilities 17
CONTENTS
TasTAFE Code of Conduct 17
Top 10 reasons why TasTAFE is a
Student rights and responsibilities 17
great choice! 4
Discrimination and harassment 18
TasTAFE locations 5
Attendance and punctuality 18
Section one: My TasTAFE 7 International students on a Student Visa 18
General enquiries 7 Academic misconduct (plagiarism, collusion
Client Services 7 and cheating) 19
TasTAFE contact information 7 Work, Health and Safety Requirements 19
SMS and the National Relay Service 7 Insurance coverage for students 20
My facilities 8 First aid 20
Accommodation 8 Children and infants on campus 20
Cafes 8 Animals on campus 20
Bookshops 8 Fire and evacuation 21
Child care 8 No smoking 21
Parking 9 Campus speed limits 21
Alcohol and drugs 21
Section two: My enrolment 11 Complaints and feedback 22
Unique Student Identifier 11 How to submit a complaint 22
Student ID card 11 I’ve submitted a written complaint…
Change of details 11 what happens now? 22
Fees and other charges 11 Complaints review process 22
Course-based fees 12 Feedback 23
Census dates 12 Personal information 23
VET Student Loans – Diploma and
Advanced Diploma Loan Scheme 12
Concessions 12
Payment options 13
Failure to pay debts 13
Refunds 14
Withdrawals 14
Discontinued programs 14
Financial assistance 15
Childcare Subsidy 15
TASTAFE STUDENT INFORMATION GUIDE 2020 1
Section four: My study 25 Section five: My support 31
Recognition of prior learning and skills 25 Libraries 31
What gets recognised? 25 Preparation programs 31
What sort of evidence is needed? 25 What do preparation programs include? 31
The recognition process 25 Literary and numeracy support 32
Credit transfer 25 Counselling 32
Links to university 26 Disability support 32
Assessment and results 26 Support for Aboriginal and Torres Strait
Assessment guidelines 26 Islander Students 33
Gathering evidence 26 Support for TasTAFE Apprentices
and Trainees 34
Assessment policy 27
International students 34
Copyright 27
Diversity and inclusion 35
Awarding outcomes 27
Assessment appeals 27 Student induction checklist 36
Replacement Certificates 27 Orientation 36
Work placements 28 General introduction 36
Computers, internet access and email 28 Conduct requirements 36
Bring your own technology 28 Managing your study 36
Learning management system 28 Support 36
Office 365 28
Academic calendar 2020–2022 37
Emerging technologies 29
Social media guidelines 29
Internet and email usage 29
2 TASTAFE STUDENT INFORMATION GUIDE 2020
WELCOME
Welcome to TasTAFE and congratulations for We also have a strong emphasis on connecting you
choosing to train with Tasmania’s largest registered to the support services you might need at different
WELCOME
provider of vocational education and training. stages of your learning experience at TasTAFE. If you
At TasTAFE we aim to provide a welcoming learning need additional support with your literacy, numeracy
environment for all our students that acknowledges or study skills, advice about financial assistance or
and values diversity, enables you to feel valued, career planning… our TasTAFE staff members are
respected and safe, and is inclusive of all differences. available to help you every step of the way.
Regardless of whether you are launching This 2020 Student Information Guide
your career, looking to gain new skills provides you with everything you need to
or are wanting a complete career know to begin your studies at TasTAFE.
change, TasTAFE offers a wide range of Keep it as a handy reference to your
opportunities for you to gain the skills you rights and responsibilities as a student,
need for the job you want. information about assessment and results,
work health and safety obligations and the
Our qualifications include a mix of technical different types of support available to help
expertise and relevant life skills, with lots of hands- you achieve your goals.
on practical experience. Mastering the technical skills
needed for your future career is important, but so
is developing a winning combination of teamwork, For more detailed information check out the
communication and problem-solving skills… and website: www.tastafe.tas.edu.au or give us a call
we’re looking forward to sharing with you just what on 1300 655 307.
Tasmania’s leading employers are looking for!
Our focus is on providing you with real-world
training that is nationally accredited and aligned to
the needs of Tasmania’s many diverse industries.
This means that on completion of a TasTAFE
qualification, you’ll be walking away with the skills
and knowledge currently in demand within your
chosen field of study.
You might be interested to know that vocational
graduates can earn wages comparable to – if not
exceeding – university graduates, with an average
full-time income of about $56 000 compared to
$54 000 for a university graduate. (Not bad, huh?)
TASTAFE STUDENT INFORMATION GUIDE 2020 3
TOP 10 REASONS WHY TASTAFE
IS A GREAT CHOICE!
Accredited and nationally Affordable – tuition fees are
recognised – TasTAFE offers heavily subsided by the Tasmanian
over 200 nationally accredited and Government and further subsidies
industry-endorsed qualifications are available for students that
from Certificate 1 to Advanced hold a concession card. Students
Diploma level, as well as wide range undertaking Diploma or Advanced
of short courses and skill sets. Diploma qualifications may be
eligible for the Commonwealth VET
Student Loans scheme and be able
Real-life learning – our courses
to defer tuition fees.
focus on hands-on, practical
learning… think training in
simulated work environments, work Diversity – at TasTAFE you’ll be
placements within industry and real- learning alongside students of all
world projects in the community. ages and at all stages of their career
pathway. From school leavers to
career changers, or simply people
Learn from the best – our teachers
who just want to learn something
are industry professionals and love
new… your network is set to
to share their experience, skills and
expand!
passion with the next generation of
skilled workers.
Support – if you are having troubles,
our Student Support team is here
Links with industry – our
to lend a hand with everything from
partnerships with industry leaders
counselling to financial assistance,
ensure our training is relevant, meets
career planning and providing advice
local demand and gets you job ready.
on study support options to help
you through your qualification.
Specialist facilities – our campuses
boast industry-standard facilities
Access and equity – we are
and equipment. Some campuses
committed to access and equity
also host specialist facilities such as
in the provision of vocational
our working farm, restaurants and
education and training and recognise
cafes, hair and beauty salons, student
our obligations under a range of
IT help-desk and automotive and
legislation.
construction workshops.
Recognition for prior learning
and skills – you may be able to
fast track your studies by having
your previous skills and knowledge
recognised, or be awarded advanced
standing or credit transfer for further
study for higher level vocational
qualifications or at university.
4 TASTAFE STUDENT INFORMATION GUIDE 2020Burnie Campus*
Freer Farm Training Facility, Burnie
Devonport Campus*
Drysdale Cookery and
Bakery Training Facility,
Providore Place
CAMPUS LOCATIONS
Alanvale Campus*
Drysdale Campus*
Launceston Campus*
Creative Arts Training Facility, Inveresk
Health, Aged Care and Disability Training Facility,
Launceston
Campbell Street Campus*
Clarence Campus*
Drysdale Campus*
Creative Arts Training Facility, Hunter Street
Drysdale Butchery Training Facility, Glenorchy
Drysdale Training Facility, Claremont College
Metal Engineering Training Facility, Bender Drive
Plumbing and Refrigeration Training Facility, Claremont
Tasmanian Prison Service Training Facility, Risdon
TasTAFE campuses and training facilities
TasTAFE operates from a number of campuses and training facilities across the state.
Client Services offices are open between 8:30am and 4:30pm, Monday to Friday at each of our seven campuses*.
Most training facilities offer general front office reception services, but do not take enrolment payments.
NORTH WEST • * Launceston Campus – 10-16 •
Drysdale Butchery Training
• * Burnie Campus – Wellington Street, Launceston Facility – Hobart Showground,
41-43 Mooreville Road, Burnie • Creative Arts Training 2 Howard Road, Glenorchy
• Freer Farm Training Facility Facility Inveresk – •
Drysdale Training Facility
– Mooreville Road, Burnie Invermay Road, Invermay Claremont College –
• Health, Aged Care and 61 Link Road, Claremont
• * Devonport Campus
(including Drysdale North Disability Training Facility, •
Metal Engineering Training
West) – 20-36 Valley Road, Launceston – corner of Facility – 8 Bender Drive,
Devonport Paterson and Wellington Derwent Park
Streets, Launceston •
Plumbing and Refrigeration
• Drysdale Cookery and
Bakery Training Facility – Training Facility –
Providore Place, Market SOUTH 61 Link Road, Claremont
Square, 17 Oldaker Street, • *Campbell Street Campus – •
Tasmanian Prison Service
Devonport 75 Campbell Street, Hobart Training Facility –
• *Clarence Campus – Risdon, Hobart.
4a Bounty Street, Warrane
NORTH
• * Drysdale Campus Hobart –
• *Alanvale Campus –
59 Collins Street, Hobart
54A Alanvale Road, Newnham
• * Drysdale Campus •
Creative Arts Training
Launceston – 93 Paterson Facility Hunter Street –
Street, Launceston Hunter Street, Hobart
TASTAFE STUDENT INFORMATION GUIDE 2020 56 TASTAFE STUDENT INFORMATION GUIDE 2020
SECTION ONE: MY TASTAFE
General enquiries TasTAFE contact
SECTION ONE: MY TASTAFE
If you have already enrolled at TasTAFE and have information
general questions about your course, access to
facilities or other study-related matters, please • Phone: 1300 655 307
talk to your teacher or administrative support staff • Email: info@tastafe.tas.edu.au
member in the first instance. • Website: www.tastafe.tas.edu.au
• Postal address:
Client Services South: GPO Box 2015, Hobart, 7001
North: PO Box 1308, Launceston, 7250
If you need information on courses, enrolment or
North West: PO Box 1234, Burnie, 7320
student support, please contact Client Services by
dropping into a campus, calling 1300 655 307 or Connect with us:
emailing info@tastafe.tas.edu.au. • facebook.com/tastafe
Our Client Services staff will be able to put you in • twitter.com/TasTAFEedu
contact with the right person or help you directly
• instagram.com/tastafe
with the following services:
• course enquiries
SMS and the National Relay Service
• processing your enrolment
• receipting your payment of fees For students who are deaf, hearing or speech-
impaired, please call the National Relay Service on
• setting
up your Instalment Plan/Centrepay if 13 36 77 and then dial 1300 655 307.
required
You can also access information and support
• issuing
you with a Student ID card (which also via the National Relay Website:
doubles as your library card and allows access http://www.relayservice.gov.au/.
to photocopiers and printers)
• making
an appointment for you to see a Student
Counsellor or Disability Liaison Officer
• providing you with your Statement of Results
• updating your address/contact details
• lost and found property
• any other general enquiries and information.
TASTAFE STUDENT INFORMATION GUIDE 2020 7My facilities Bookshops
Bookshops selling textbooks, stationery and other
materials are connected to Launceston and Hobart
Accommodation campuses.
Student accommodation is available in Launceston • North:
Petrarch’s Bookshop, 89 Brisbane Street,
and Hobart. Launceston (Tourism and Hospitality students).
For more information about the accommodation, or Open Monday to Friday 8:30am to 5:30pm,
to get in touch with one of the residences, please Saturdays 9:00am to 5:00pm, Sundays 10:00am
contact us on 1300 655 307. to 4:00pm.
Phone: 6331 8088.
• A
lanvale: Student residences at Alanvale
Campus (Launceston) provide comfortable, • South:
Supply Bookshop, 75 Campbell Street,
convenient accommodation in self-contained Hobart. Open Monday to Thursday 8:30am
motel-style units. Students are required to self- to 4:00pm, Fridays 8:30am to 2:00pm.
cater. Weekend accommodation is not provided Phone: 6165 6114.
for students under the age of 18.
• Clarence: Student residences at Clarence Child care
Campus (Hobart) provide comfortable,
convenient accommodation in self-contained Privately operated child care centres are located
motel-style units. Students are required to self- near the Alanvale and Clarence campuses, offering
cater. Weekend accommodation is not provided child care services from Monday to Friday. There is
for students under the age of 18. often high demand for these services and enquiries
should be made directly to the child care centre.
• North: Lady Gowrie Child Care Centre
Cafes (next to Alanvale Campus)
Cafés/canteens are onsite at Alanvale, Devonport, • North West: Devonport Child Care Centre Inc
Burnie and Clarence campuses, with limited – Malangenna Children's Centre (next to
refreshments provided by Supply Bookshop at the Devonport Campus)
Campbell Street Campus.
• South: Flagstaff Gully Child Care Centre
Opening hours vary across campuses. For opening (next to Clarence Campus).
times at your local campus, including holiday opening
A range of other child care services are available and
hours, please check with your local venue.
located in all regions, including long day care, family
day care and out of school hour’s care.
Details of available services can be found on the
Australian Government’s Child Care Finder
website: www.childcarefinder.gov.au. This
website also includes information about services, fee
assistance etc.
8 TASTAFE STUDENT INFORMATION GUIDE 2020SECTION ONE: MY TASTAFE
Parking South:
• Bender Drive, Clarence and Claremont Training
Parking at TasTAFE is offered at the following Facilities – extensive free student parking is
campuses: available.
North: • Campbell Street Campus – paid council parking
• Alanvale Campus – on-site parking is available is available by meter and nearby in Argyle Street
free of charge. car park.
• Drysdale Campus/Launceston Campus and • Hunter Street Training Facility– onsite, limited
Training Facility – paid council parking is available shared voucher parking is available. Permits
by meter at the front of the campus, Bathurst required, available after enrolment.
Street car park and nearby Paterson Street Allocated areas for disability parking are available
car park. for students who have a current Transport Access
• Inveresk Training Facility – paid council parking is Scheme permit.
available at the front of the campus. To access these spaces, please contact the Disability
North West: Liaison Officer in your region or request an
• Parking is available free of charge at the Burnie appointment through Client Services by calling
and Devonport campuses. 1300 655 307.
TASTAFE STUDENT INFORMATION GUIDE 2020 910 TASTAFE STUDENT INFORMATION GUIDE 2020
SECTION TWO: MY ENROLMENT
Unique Student Identifier – Change of details
SECTION TWO: MY ENROLMENT
why is it so important? To make sure that you receive important
information and communications from TasTAFE,
All students studying within Australia who undertake it’s vital that you let us know if you change your
accredited vocational education and training must name and/or address.
hold a Unique Student Identifier (USI).
If you need to update or change your details, please
If you are planning to study accredited training with contact your closest Client Services office and
TasTAFE you must provide your USI or you will not complete the Change to Personal Information form.
be able to begin your training.
To create your USI, visit www.usi.gov.au and
follow the instructions online – it will only take you
about 5 minutes to complete. Then, make sure you
Fees and other charges
have your USI number with you to complete your The Government provides generous levels of
application at TasTAFE. support to enable TasTAFE to offer much of its
Your USI will give you access to your online account training on a subsidised basis.
which will help you keep all of your training records The fee you pay at TasTAFE will depend on the
together and ensures that lost qualifications will be a course you choose and may vary depending on the
thing of the past. level of government subsidy available, the cost of
If you don’t provide TasTAFE with your USI delivery, any previous study you have undertaken
at enrolment, we cannot, by law, issue you a and your personal circumstances.
Certificate, Statement of Attainment or Transcript
for your accredited training.
Go to www.usi.gov.au or speak to a staff member
Your tuition fees will cover the basic
if you need assistance. materials needed in most subjects and
programs, however there may be some
additional expenses you need to budget
Student ID card for (such as text books or protective
clothing) depending on your course.
Generally, you must be enrolled in a course of at
least six weeks to qualify for a Student ID card.
Commercial training and short courses are not
You will need to provide your USI at the time of
generally subsidised and will require you to pay your
enrolment and also produce sufficient evidence of
fees in full, prior to commencing your course.
identity before being issued with your Student ID
card. Photo identification is the preferred method. If you are enrolling in a vocational preparation
program you will not be required to pay any fees.
Your Student ID card lists your ‘base’ campus where
most of your classes will be held and an expiry Student tuition fees for 2020 programs are available
date in accordance to the length of your course. from the fees and payments page on the TasTAFE
It serves as your library card as well as a form of website: www.tastafe.tas.edu.au/future/fees-
general ID that can be used as evidence of being a and-payments.
student, allowing you to benefit from concessional For more information about course costs, please
rates for transport, movies, general admissions etc. contact our Information Service Centre on
It also allows you access to TasTAFE printers and 1300 655 307.
photocopiers.
TASTAFE STUDENT INFORMATION GUIDE 2020 11Course-based fees VET Student Loans – Diploma and
TasTAFE’s fee structure is based on a qualification-
Advanced Diploma Loan Scheme
based fee, which means that you pay for your VET Student Loans is a Commonwealth loan scheme
qualification as a whole, not individual units. that allows eligible Diploma and Advanced Diploma
If your course is longer than 12 months, your total students to defer tuition fees. Repayments are
fee will be broken down into an annual fee with the income tested.
second (and any subsequent fees) falling due on the VET Student Loan amounts are capped by
‘anniversary’ of your first invoice. qualification and students must also meet academic
Concession fees are charged on a 12-monthly basis. and eligibility requirements.
Contact our Information Service Centre on Information on academic and eligibility requirements,
1300 655 307 for more information. the full list of qualifications and how much you can
borrow is available from www.tastafe.tas.edu.au/
future/fees-and-payments/vetstudentloans.
Census dates If for any reason you choose not to take up a VET
Student Loan, payment of your tuition fee is required
When you enrol in a course, you will by the nominated census/withdrawal date. You will
be provided with a nominated census/ be progressively invoiced for tuition fees based on
withdrawal date. This date is the last your planned units of study over the period of your
date by which you can withdraw from course.
your course and obtain a full refund of Non-payment of invoiced fees by the census/
your tuition fees. However, if you do withdrawal date will result in your enrolment being
not financially commit to your course by cancelled and your enrolment will only be re-
your nominated census date, you may be activated on full payment of your outstanding fees.
formally withdrawn by TasTAFE and you Future fee arrangements will need to be negotiated
will need to re-enrol. with the option to take up a VET Student Loan.
For students who have a VET Student More information on the VET Student Loan scheme
Loan, your census date and withdrawal is provided by the Federal Government at
date is the same date. If you withdraw www.education.gov.au/vet-student-loans, but if
you have any questions, please feel free to speak to
from your course after this date, you
our Client Services staff, a delivery team member or
will incur a debt. All students studying a email us at vetstudentloans@tastafe.tas.edu.au.
Diploma need to have a VET Student Loan
in place or paid in full by this census date, if
not, your enrolment may be formally
Concessions
withdrawn. At TasTAFE, we offer fee concessions based on your
See the sections on Refunds and (or your family’s) Centrelink status.
Withdrawals (p14) for more information. You may be eligible for a concession if you:
• are
receiving a Centrelink allowance such as
Newstart, Youth Allowance, Disability Support
Pension, a pension, Austudy or Abstudy
• are
listed on a current Centrelink Card as a
dependent
• have a Health Care Card.
12 TASTAFE STUDENT INFORMATION GUIDE 2020To claim a concession, simply produce Centrelink If there are any additional charges associated with
evidence relevant to your benefit/allowance at the your course, these will normally be expected to be
SECTION TWO: MY ENROLMENT
time of enrolment. paid prior to commencing your course, unless an
It is your responsibility to advise Centrelink of any alternative date has been stipulated.
changes to your total weekly study hours. Changes Students in receipt of Centrelink benefits may
may affect your eligibility for payments and the choose to pay using the Centrepay direct debit
conditions associated with your payments. option (Centrepay) whereby deductions are made
Concessions apply to fees for trainees and directly from your Centrelink benefits. You will still
apprentices that meet the above criteria. need to have all fees paid off by the end of your
course or within 12 months if paying off an annual
Please note: No concession is available for fee. These arrangements need to be authorised by
commercial training or qualifications at Diploma level Client Services or by phoning 1300 655 307.
and above. Other learning materials such as text
books and protective clothing are not covered by Commercial courses or short courses should have
concessions. all fees and charges paid up front at the time of
enrolment, however, payment plans are available
for students on request (excluding Diploma and
Payment options Advanced Diploma qualifications and international
students). For more information, please contact
For subsidised courses, student tuition fees should Client Services or phone 1300 655 307.
be paid in full at the time of enrolment, or your
nominated census/withdrawal date, at the latest. Failure to pay your fees or to have an agreed
payment plan in place by your nominated census/
Alternatively, you can choose to commit to a withdrawal date will result in your enrolment being
payment instalment plan after paying an initial terminated. You will only be able to be re-enrolled
25% deposit. This payment plan cannot exceed the if you pay the outstanding fees or enter an agreed
length of the course (or within 12 months if you are payment plan with an upfront 25% deposit.
paying an annual fee), and must be agreed upon by
your nominated census/withdrawal date. Payment
plans are not offered for Diploma or Advanced Failure to pay debts
Diploma qualifications.
If you fail to pay your fees before you finish your
course, it will prevent you from receiving your
You can use credit card, cash, cheque or qualification.
EFTPOS to make your payment in person, Qualifications at Diploma level and above will be
or alternatively, you may wish to pay at any subject to formal census dates and refunds will only
Service Tasmania branch or via BPAY. For be available if you formally withdraw from study prior
qualifications at Diploma level and above, to the census date relevant to your course. Testamurs
and/or Statements of Attainment will only be issued
you have the option of using the VET once the fees for your course have been paid in full.
Student Loan deferred payment model.
Failure to pay debts will also result in you not being
permitted to enrol in any subsequent TasTAFE
courses until the debt has been cleared or an agreed
payment plan with a 25% deposit is in place.
Outstanding debts may be referred to our debt
collectors. If you are experiencing difficulties in
paying your fees, please make an appointment at
Client Services to speak with one of our Student
Counsellors and discuss your options.
TASTAFE STUDENT INFORMATION GUIDE 2020 13Refunds Withdrawals
In 2020, you may withdraw from your course prior It is important you understand that simply not
to the course census date and receive a full refund turning up to class will not trigger a withdrawal…
of the tuition fees you have paid/or are payable. Your so if you choose to discontinue or withdraw from
census date is calculated on 20% of the scheduled your course, please let us know!
training. If you have already been assessed in a unit Please take note of the refund conditions in making
of competency in your qualification prior to this any decisions to withdraw, and ensure that you
date, you will be entitled to an 80% refund. speak with your teacher so that they can undertake
Your nominated census date will be provided at the the process to formally withdraw you from the
time of enrolment. course.
You will not be eligible for a refund if you withdraw
beyond the census date, and TasTAFE will not Discontinued programs
provide any refunds after this period. However,
TasTAFE will consider requests for debt reduction In the event that TasTAFE is required to suspend
after this period if extenuating circumstances leading or discontinue a program that you have enrolled
to your withdrawal may cause financial hardship. in, every effort will be made to place you into an
Refund of fees for Diploma and Advanced Diploma alternative course without any additional course fees
qualifications can only be made where you withdraw being payable.
on or up to the applicable census date.
We will always seek your permission
If you are enrolled in off campus/open before enrolling you in an alternative
learning modes of study, you are deemed course, and if the alternative course tuition
to have commenced study after you have fees are less that what you have already
made contact with your designated teacher paid, the difference will be refunded.
at least once after having received your
learning materials. If no alternative can be agreed upon, and you have
already successfully completed one or more units,
you will be issued with a Statement of Attainment
If you have an outstanding debt in respect to
for those units and a pro-rata refund of tuition fees
another enrolment, a refund will take the form of
paid. A full refund of tuition fees will be available if
credit against the outstanding debt. If you wish to
TasTAFE has delivered less than one full unit of the
withdraw from a course, please discuss this with one
course.
of your teachers.
To be eligible for a refund for a commercial short
course less than one week in duration, you must
notify TasTAFE of your intention to withdraw at least
72 hours prior to the commencement of training.
If, for any reason, TasTAFE is required to suspend or
discontinue a program you are enrolled in, you will
be issued with a Statement of Attainment for any
units completed and a pro-rata refund of fees paid.
For further details, and to request a refund, please
contact your local Client Services office.
14 TASTAFE STUDENT INFORMATION GUIDE 2020SECTION TWO: MY ENROLMENT
Financial assistance Childcare Subsidy
If you are facing financial difficulties that have the If you require childcare, or after-school care in
potential to prevent you from pursuing your study order to attend classes, you are eligible for the
plans, please make an appointment to speak with a TasTAFE Childcare Subsidy.
Student Counsellor to discuss your options. Your child/children must attend a registered
Student Counsellors are available in each region to childcare centre, after school care program or
provide general advice regarding financial hardship. participate in the Family Day Care program in order
to claim this subsidy.
Please note: Childcare Subsidy funding is limited
and is subject to dates by which all claims must be
submitted. Please speak with a Student Counsellor
for more information and to complete the
application form as soon after commencement of
your studies as possible.
TASTAFE STUDENT INFORMATION GUIDE 2020 1516 TASTAFE STUDENT INFORMATION GUIDE 2020
SECTION THREE: MY RIGHTS
AND RESPONSIBILITIES
SECTION THREE: MY RIGHTS AND RESPONSIBILITIES
TasTAFE Code of Conduct Student rights and
TasTAFE is committed to providing a learning responsibilities
environment that reflects contemporary workplace
standards across all campuses.
As a TasTAFE student, it is important that you
Your rights
understand there are rules and expectations guiding As a student at TasTAFE you are entitled to:
your behaviour and safety, and that there are
• be provided with accurate and sufficient
academic standards that apply to your studies.
information to assist you to make informed
Our TasTAFE Code of Conduct is based around decisions relating to your enrolment and learning
the principles of safety, fairness, respect and legality. experience
All members of the TasTAFE community, including • undertake your learning experience safely
visitors to TasTAFE sites, can expect an environment
• be treated fairly and with respect
and interactions that are:
• learn in an environment free from discrimination
• S
afe and healthy – your behaviour must
and harassment
take account of the physical, psychological and
emotional safety of yourself and others, be in line • pursue your educational goals in a supportive and
with Workplace Health and Safety legislation and stimulating environment
standards and follow the specific requirements of • have access to various services such as
the learning area you are operating in. counselling and language support
• R
espectful and considerate – you must treat • be informed of assessment procedures.
others with respect, behave in a way that is free
from intimidation, aggression and violence, and
you must allow others to freely participate in
their chosen activities.
• F
air and equitable – you must make sure you
do not harass, bully, intimidate or treat others
unfairly. Your behaviour must allow others to
freely access the TasTAFE experience and not
disadvantage or discriminate against them.
•
Honest and legal – you must act within the law
at all times, in line with Workplace Health and
Safety legislation and the TasTAFE By-Laws 2014.
Teachers and staff at TasTAFE have an obligation
to all students to ensure a healthy and equitable
environment in which every student can undertake
their chosen area of study.
As a TasTAFE student, you will be informed
of the Code of Conduct at the beginning
of your course, and you will be expected
to comply with the Code by fulfilling your
student responsibilities.
TASTAFE STUDENT INFORMATION GUIDE 2020 17Your responsibilities Attendance and punctuality
As a student at TasTAFE you have the responsibility to: It is your responsibility to let your teacher know if
• behave in a manner which is safe, fair, you are unable to get to a class or attend a work
respectful and lawful placement.
• treat other people fairly and with respect Please arrive to class and assessments on time to
• be punctual and regular in attendance minimise disruption and to show respect to your
• not smoke within any campus boundary fellow classmates and teacher/s.
• drive safely on campus
• participate in scheduled assessment events and
submit assessment items on time International students on a
• provide authentic and original assessment Student Visa
evidence and not engage in plagiarism or cheating
in any assessment For those students studying under an International
• use mobile phones appropriately Student Visa, there are course progress and
attendance requirements associated with your visa.
• not be under the influence of alcohol or other
drugs Your visa conditions require you to:
• follow directions relating to Workplace Health • maintain satisfactory course progress and
and Safety and training requirements attendance
• use TasTAFE social media sites responsibly. • comply with all visa conditions
More information on the requirements of the • ensure you have and continue to maintain
TasTAFE Code of Conduct is available from your Overseas Student Health Cover (OSHC) for as
teacher. long as you stay in Australia on a student visa
• tell TasTAFE Client Services and the International
Student Advisors if you change your address or
Discrimination and other contact details
harassment • meet the terms of your written agreement with
Government Education and Training International
TasTAFE complies with federal and Tasmanian anti- (GETI).
discrimination legislation.
At TasTAFE, we support an environment free from
discrimination, harassment and bullying for both
students and staff.
If you feel you are the victim of discrimination,
bullying or harassment, you may wish to speak
to your teacher. You may also wish to speak to a
Student Counsellor who will support you to explore
strategies to manage the situation.
Conversations with a Student Counsellor
will be confidential and no action will be
taken without your permission.
18 TASTAFE STUDENT INFORMATION GUIDE 2020Academic misconduct You may appeal any decision regarding academic
misconduct as per the Assessment Appeals
SECTION THREE: MY RIGHTS AND RESPONSIBILITIES
(plagiarism, collusion and Policy. Allegations of academic misconduct will be
investigated and managed in a professional and ethical
cheating) manner. At all times, your rights for support, advocacy
and appeal will be communicated and provided.
Academic misconduct includes any of the following:
You will be provided with assistance and the skills
• plagiarising
you need to avoid academic misconduct by your
• colluding teacher and it is important you apply these skills for
• cheating (including contract cheating) all work you submit and all presentations you give to
your class group.
• using unauthorised materials in an assessment
situation
• falsifying or fabricating data or information Work, Health and Safety
• acquiring assessment materials without Requirements
permission/approval
TasTAFE has a duty of care to provide a safe and
• failing to acknowledge others' contributions to
healthy workplace for all employees, students,
assessment products
contractors and visitors, and we are committed to
• failing to acknowledge sources of information ensuring you are able to complete your training in a
• copying someone else’s work safe and secure manner across all of our campuses.
• allowing your own work to be copied by another At enrolment, you will be informed of any course-
student and being presented as theirs specific requirements in relation to personal
protective clothing and equipment. During an
• assisting another student to carry out plagiarism orientation session on your first day you will also
• discussing assessments already conducted with be given information on what to do in case of an
another student prior to them undertaking the emergency or if you are injured and require first aid.
assessment. All our courses include instruction and training on
All assessment work submitted as evidence of your work health and safety requirements relevant to
competence must be your own work, and your your training. Your teachers will provide you with
conduct in relation to the work you submit must the recommended ways to use tools and equipment
not be dishonest in any way. Incidents of student specific to your qualification and you will be required
misconduct in relation to assessment is considered a to follow standard operating procedures and
disciplinary offence and a breach of the TasTAFE By- instructions at all times to ensure both your own
laws (Reg 14) and the Student Code of Conduct. safety and the safety of others.
It is your responsibility as a student at TasTAFE to To help us provide a safe environment for all staff
provide authentic, original assessment evidence and students, Work Health and Safety legislation
and not engage in academic misconduct. Your also reinforces your duty to take reasonable care
responsibilities include: for the health and safety of yourself or others and
comply with any reasonable instruction. You must
• being aware of your responsibility in regard to not interfere with or misuse anything provided for
academic misconduct you in the interest of health and safety.
• referencing all assessments appropriately You should report any safety issues or concerns to
(where required) your teacher or campus staff as soon as possible. If
• seeking advice and support from TasTAFE staff you notice any broken or damaged equipment that
regarding source information and referencing if may cause harm to you or others, please let your
you are unsure. teacher know immediately so that steps can be
taken to maintain safety for all.
TASTAFE STUDENT INFORMATION GUIDE 2020 19Insurance coverage for students • student common rooms
• breastfeeding room/s (where requested).
The Tasmanian Risk Management Fund is the
Tasmanian Government’s self-insurance fund. The
All children and infants must be accompanied and
Fund provides no-fault personal accident cover
under the direct supervision of their parent or
for students if they are enrolled at TasTAFE when
another adult at all times they are on a TasTAFE
participating in approved work placements.
campus.
Students participating in regular school activities
including class work or workshops are not covered
in respect to personal accident. Breastfeeding support
Please talk to Student Support staff for more
If you intend to breastfeed your infant on campus,
information and assistance regarding the Fund.
you must advise your teacher/s.
Your teacher/s will ensure that you are aware of the
First aid environment that you are bringing your infant into,
and the obligations that TasTAFE has to all students
First aid officers are available at all TasTAFE
to provide access to quality learning experiences.
campuses. They are trained to assist in managing
Together, you and your teacher will identify any
minor injuries and will give you clear advice if they
relevant adjustments you may require, including
believe you need further treatment.
flexible breaks for breastfeeding/expressing.
If your injury or medical condition is serious, the first
You are welcome to breastfeed your infant on
aid officer/s will use their discretion and may request
campus and TasTAFE offers supports through the
an ambulance.
provision of:
• a comfortable, (private – where requested) and
If you require first aid, please advise your clean space for breastfeeding and expressing
teacher in the first instance, or speak to a breastmilk
staff member in Client Services who can • s torage facilities so that expressed breastmilk
make contact with the first aid officer on can be stored safely
your campus. • fl exible breaks during the training for
breastfeeding and expressing.
Children and infants on campus Animals on campus
A person on a TasTAFE campus must not have
TasTAFE recognise and support students who
possession of any animal other than an assistance
may wish to breastfeed infants on campus
animal (as defined in the Disability Discrimination Act
and understand in exceptional or unexpected
1992) or a guide dog.
circumstances, children of students may need to
attend a TasTAFE campus for short, occasional Please talk to Student Support staff for more
periods of time. information and assistance.
If you find yourself in a situation where you need to
bring your child with you to TasTAFE, please talk to
your teacher about your needs.
Places on campus that may be suitable for students’
children include the:
• library
• cafeteria
20 TASTAFE STUDENT INFORMATION GUIDE 2020Fire and evacuation Campus speed limits
SECTION THREE: MY RIGHTS AND RESPONSIBILITIES
Your teacher will point out the steps you need to Under Work Health and Safety legislation, students
take in the event of a fire or evacuation while you and other campus road users must not do anything
are on campus. This will include showing you where that would affect the health and safety of others.
the emergency evacuation point is and assisting you Driving requirements on TasTAFE campuses are
and your classmates to move there in a calm and governed by the TasTAFE By-Laws which stipulate
direct way. that campus road users must comply with all traffic
During an evacuation you must follow the and parking directions, including speed limits.
instructions of relevant emergency services
personnel and campus emergency control
personnel.
Alcohol and drugs
TasTAFE is required by law to support students who Students are not to enter a campus under the
may require assistance to evacuate in an emergency influence of alcohol or drugs or be in the possession
by completing a Personal Emergency Evacuation Plan of alcohol or drugs on campus.
(PEEP). The student and identified staff must follow Prescription medication and over the counter
this plan in an emergency situation. Please talk to medicine is permitted.
your teacher or a Student Support staff member for
assistance in putting a PEEP in place.
No smoking
All TasTAFE campuses are non-smoking within the
campus boundary. This no smoking policy covers
cigarettes, electronic cigarettes, pipes or similar
and cigars.
All TasTAFE staff have a responsibility for Work,
Health and Safety and must proactively support the
implementation of the ‘smoke free’ requirement at
all TasTAFE campuses.
It is your responsibility as a student to comply with
this policy.
It is a breach of the Public Health Act 1997
to smoke on the grounds of a designated smoke-free
area.
TASTAFE STUDENT INFORMATION GUIDE 2020 21Complaints I’ve submitted a written
complaint… what happens now?
At TasTAFE we try to continually improve our
services, so if you have a complaint or some feedback Once you submit a written complaint, TasTAFE will
you’d like to share, we are keen to hear about it. acknowledge your complaint in writing within three
Your complaint might be about our service and working days.
training, a decision we have made, how you have A manager will be appointed to investigate your
been treated by TasTAFE staff or students, or any of complaint. Many complaints can be resolved quickly
our practices, policies and procedures. through a discussion about what has occurred and
exploring options to resolve the issue.
How to submit a complaint If you have not already spoken to a TasTAFE Student
Talk to your teacher – the quickest and best way Counsellor you may be referred to one at this stage
to resolve most complaints is to talk to your teacher. so that you can be provided with support during
TasTAFE encourages you do this as soon as the this process.
situation arises, so it doesn’t worsen and turn into a Should your complaint not be resolved within
bigger problem for you. 20 working days, you will be advised of the reason
Many complaints can be the result of and provided with a new timeframe within which
misunderstandings and can often be easily resolved you can expect a resolution. You will be advised of
with a simple conversation. If a teacher, staff member the outcome of your complaint by TasTAFE.
or another student has said or done something that
has upset you, they may not even know they’ve done Complaints review process
it – so talking to them about it could actually resolve
your complaint. If, after talking to your teacher your You can request a review to your complaint
complaint is not resolved, or if you do not feel outcome.
comfortable talking to your teacher, please talk to Request an internal TasTAFE review – You can
your Education Manager or a Student Counsellor. request an internal review by emailing
Talk to a Student Counsellor – contact feedback@tastafe.tas.edu.au, and detailing the
Client Services at your campus or phone us on reason for your request. A senior manager will
1300 655 307 to make an appointment. Anything review the complaint, the actions taken to date and
you discuss with a Student Counsellor will remain the decision made and let you know the outcome of
confidential. If the Student Counsellor cannot resolve the review within 20 working days.
your complaint, they can help you explore your
Request an external review – If you are still
options and support you if you decide to make a
concerned after the internal review process, you can
written complaint.
contact the organisations below for advice:
Put your complaint in writing – if you are not
satisfied after talking to your teacher or Education • Equal Opportunity Tasmania –
Manager and/or a Student Counsellor, you can www.equalopportunity.tas.gov.au or
submit a written complaint. Your Student Counsellor phone 1300 305 062.
can help you with this and support you through the • Tasmanian Ombudsman –
process. www.ombudsman.tas.gov.au or phone
You can submit a complaint at any time by 1800 001 170.
completing the form available on the TasTAFE • Australian Skills Quality Authority –
website. Alternatively, you can send your complaint www.asqa.gov.au or phone 1300 701 801.
via email to feedback@tastafe.tas.edu.au, or via More information on TasTAFE’s complaint process
post to TasTAFE Student Experience, PO Box 1308, can be found on our website.
Launceston 7250 or hand deliver to your local
Client Services office.
22 TASTAFE STUDENT INFORMATION GUIDE 2020SECTION THREE: MY RIGHTS AND RESPONSIBILITIES
Feedback Personal information
If you would like to comment on a positive TasTAFE employees are only provided with, or
experience or suggest an improvement to the way have access to, the information that is necessary
we do business, please let us know. for them to do their job within the organisation.
There are lots of different ways that you can provide TasTAFE employees are bound by confidentiality
feedback: requirements.
• talk to a staff member Personal information is managed in accordance with
the Personal Information Protection Act 2004.
• complete the online form available on our
website www.tastafe.tas.edu.au Personal information may be disclosed to law
enforcement agencies, courts and other public
• email feedback@tastafe.tas.edu.au
sector bodies or organisations authorised to
• complete a hardcopy form at your closest collect it.
Client Services office
• phone us on 1300 655 307.
As part of our overall approach to gathering
feedback, you may be asked to complete a survey
at the completion of an assessment, a single unit or
module, a group of units, or a complete qualification.
We appreciate any feedback provided as it
contributes to the ongoing continuous improvement
of our services.
TASTAFE STUDENT INFORMATION GUIDE 2020 2324 TASTAFE STUDENT INFORMATION GUIDE 2020
SECTION FOUR: MY STUDY
Recognition of prior We can help you gather this information, as well
as suggest other relevant sources of evidence you
SECTION FOUR: MY STUDY
learning and skills may not have considered. Where you can, it’s a
good idea to collate a portfolio of these types of
At TasTAFE we believe that the things you already evidence which will help to ensure you have all the
know how to do should be formally recognised. information required.
Whether it be a hobby, the work you currently
do, a volunteer role or a family or sporting club The recognition process
commitment, over the course of your life you will
have gathered a wide range of skills, knowledge and At TasTAFE, we aim to provide a recognition process
experiences. that is streamlined, individualised, and task-based. The
recognition process may include, but is not limited to:
Our staff will support you to link your prior learning
and skills to your formal training with TasTAFE • competency conversations
and provide you with assistance in getting formal • observation of practical tasks
recognition if appropriate. • observation of performance in the workplace
and/or simulated workplace environment
What gets recognised? • provision of workplace documentation related to
unit requirements.
When you apply to enrol at TasTAFE you can seek
For further information about recognition of prior
recognition for:
learning and skills, or to apply for recognition, please
• prior schooling contact your teacher or the Education Manager in
• formal/informal learning your learning area at your local campus.
• life experience/s
• employment or work experience. Credit transfer
Please note: You may be able to apply for credit If you have completed any vocational education and
transfer for units that you have successfully training in the past, you may be eligible to receive a
completed previously or with another training credit transfer for specific units. This means that if
organisation. For more information, please see the you have previously completed a unit in the course
section on Credit Transfer. you are enrolling in – and the unit has not been
Recognition is awarded for a whole unit of significantly changed since you earned it – you may
competency and partial recognition cannot be be able to have it directly recognised rather than
awarded. It is possible to apply for credit for TasTAFE having to complete it again.
subjects if you decide to study at university. If you believe this is the case for you, please let your
teacher know at enrolment. They will ask you to
What sort of evidence is needed provide evidence of the unit/s by showing them a
for recognition? record of your results or you can let them know
which course you believe it was in, if you completed
Evidence of your skills and knowledge can be taken the unit at TasTAFE.
from a range of sources including:
• accredited courses Your teacher will inform you of any credit
• in-house training transfers you are entitled to. If you are
• work records an international student, credit transfers
• computer records for units received in another country will
• life experience be discussed with you prior to your offer
• work experience. being finalised.
TASTAFE STUDENT INFORMATION GUIDE 2020 25Links to university If you are unable to complete an assessment at the
specified time because of circumstances beyond
We understand the benefit of planning ahead for your your control (e.g. illness), please contact your teacher
future and when you enrol, you may know exactly as soon as you can and discuss your options for
which career path you would like to follow and which completing the assessment at another time.
study pathway you need to take to achieve this. You can also have relevant skills, knowledge and
If you’re considering using your TasTAFE qualification work experience formally recognised. See the
to gain entry into university, you may be interested section on Recognition of prior learning and skills
to find that many Diploma and Advanced Diploma (p25), for more details.
courses at TasTAFE offer credit transfer arrangements
with University of Tasmania degree courses.
Assessment guidelines
Studying a qualification that provides credit transfer
at university level offers several benefits, including: All assessments in your course will have guidelines
• the opportunity to gain valuable skills and to help you understand what is required of you and
workplace training how your work will be assessed.
• tuition fees that provide an affordable alternative You will be given guidelines before you start the
to a full university degree assessment. The guidelines are an important part of
your assessment, so if you don’t understand what
• practical work experience and skills – a TasTAFE
you need to do, please let your teacher/s know as
Diploma will provide you with the workplace skills
soon as possible so they can explain and clarify what
and training that employers are seeking right now
is needed.
• more diverse job opportunities – if you complete
both a Diploma/Advanced Diploma and an
Associate Degree/Bachelor qualification, you may Gathering evidence for assessment
have an advantage in the job market.
Evidence that you provide is used to assess your
Talk to us today about what links may be available competence and helps you complete your training
for your area of study and we can provide further and qualification/s.
details.
Your teacher will provide you with clear guidelines
that explain what evidence is required to
demonstrate your competence for each specific
Assessment and results assessment task. This evidence may take a variety of
forms including written assignments, presentations,
The Standards for Registered Training Organisations practical demonstrations, role plays and projects,
2015, require assessment processes to be valid, tasks within the workplace, evidence from
reliable, flexible and fair. employers or testimonials from employers, TasTAFE
Your teachers will assess your skills, knowledge and teacher/s and other people supporting your training.
competence through evidence that is gathered from It is important that you gather as much evidence as
a range of activities, places and people using the you can to help support your learning, training and
most relevant assessment methods. assessments. Evidence is any document, item or an
Clear information about the assessment process, example that shows your skills and understanding.
the assessment tasks and the evidence requirements
will be provided to you by your teacher/s before
you start your course. If this information is not clear,
please seek further advice and make sure you ask
questions of your teacher/s so that you understand
what is required.
26 TASTAFE STUDENT INFORMATION GUIDE 2020Assessment policy Assessment appeals
SECTION FOUR: MY STUDY
TasTAFE has a very clear Assessment Policy that has If you have concerns that specifically relate to an
been designed to ensure all staff involved in student assessment process or outcome, you may wish to
assessment use clear, easy to understand and use the Assessment Appeals Process.
consistent assessment practices to design, develop
The first place to start is by approaching your
and deliver assessment tasks.
teacher. If your assessment appeal is not resolved to
This includes giving you the opportunity to your satisfaction, we have processes that enable you
demonstrate your skills in a variety of ways and on a to have the decision or outcome reviewed.
number of occasions.
If you are not sure about the best way to raise a
Please ask your teacher/s to help ensure you concern, or would like to initially discuss it informally
understand all relevant policies in relation to the with someone other than your teacher, you can
assessment of your work. contact us on 1300 655 307 and ask to speak with a
Student Counsellor. Anything you discuss will remain
Copyright confidential.
All TasTAFE students have the responsibility for Assessment Appeal forms are available from Client
ensuring they comply with current copyright laws as Services or from the TasTAFE website.
stated in The Australian Copyright Act 1968 in relation
to downloading, copying and reproducing print, Replacement Certificates
media and online resources.
For further information about obtaining a
Information about your responsibilities as a student
replacement Certificate or Statement of Attainment
is available from www.smartcopying.edu.au or by
please contact Client Services.
having a chat to one of TasTAFE’s library staff.
You will need to complete a Request for Reissue
Results Testamur or Statement of Attainment Form which
is available from www.tastafe.tas.edu.au/current/
Once you complete assessments relevant to a unit, assessment-and-results/.
you will be awarded a ‘result’ or ‘outcome’. There Please note: there will be a cost for replacement
are a number of results you can be awarded – some Certificates and Statements of Attainment.
of the most common are:
• CP – Competent
• NP – Not Competent
• RCP – Competent through Recognition.
You can request a record of your results at any time
during your course by contacting your teacher or by
asking one of our Client Services staff members.
Regardless of whether you are studying a full
qualification, skill set or short course, you will receive
a printed Testamur upon successful completion
of the course. Full qualification Testamurs will be
accompanied by a Statement of Results of the units
undertaken.
For further information in regards to your results,
please speak directly with your teacher/s and/or a
Student Counsellor.
TASTAFE STUDENT INFORMATION GUIDE 2020 27You can also read
