Avegates Assisted Holidays - Edition 3 - Multicap
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Table of Contents Holiday Welcome to Avegates 4 Affordable holidays 4 Destinations NDIS 5 Queensland Choosing your holiday – 6 11 Darlington Park The Holiday Navigator 11 Bundaberg How to book 8 12 Cairns - Option 1 Custom holidays 9 12 Cairns - Option 2 Queensland 10 13 Eungella National Park New South Wales 17 13 Gold Coast Victoria 18 14 Yeppoon South Australia 19 14 Thunderbird Park Western Australia 20 15 Whitsundays Cruise Northern Territory 21 15 Comedy Cruise International 23 16 Tribute to the King Cruise FAQs 25 16 Great Barrier Reef Cruise Our holiday promise 26 Activities on tour 26 New South Wales Terms and conditions 27 17 Coffs Harbour Victoria 18 Melbourne South Australia 19 Adelaide Western Australia 20 Perth Northern Territory 22 Darwin 22 Uluru & Alice Springs International 24 New Zealand 24 Pacific Hopper Cruise 3
Welcome to Avegates Welcome to Avegates, your very own Social Experience Network. Avegates offers people with disability the opportunity to engage in fun and exciting group based events and holidays that assist you to achieve your social and recreational goals in the community. Avegates is about encouraging you to live your best possible life so, we aim to develop activities and opportunities which offer something for everyone and to assist you in participating in new experiences, develop your social skills and getting the most out of life. Avegates Supported Holidays provide an opportunity for you to work towards your goals via travel. We do our best to tailor holidays to your needs and interests, but also offer set holidays throughout the year. We offer P&O cruises, domestic and international holidays with tours, activities, visits to local parks and shows. We also include the services of our experienced Disability Support Workers who are not only there to support you with getting the best out of your holiday, but to make sure you enjoy every moment! Affordable Holidays Assisted holidays should be no more expensive than any other travel. We are able to provide highly skilled and specialised support staff who can provide you with round the clock support to ensure you can make the most out of your vacation. Our holidays have two cost components, funds supplied through your NDIS plan to cover provision of supports while on your trip and an out of pocket cost which covers other ancillary costs detailed in your booking confirmation. Our standard inclusion on every group holiday is one staff member per three guests (1:3 ratio). If you require a higher staff ratio (1:2 or 1:1) this can also be provided on request. We arrange holidays that include accessible accommodation, meals and activities so that you can travel without any worries. Activity costs can cover components such as accommodation, meals, inclusions listed in the itinerary, and flights (if specified) or transport costs. By doing so, we enable you to compare like for like – just like you would compare any other holiday packages. You will need to accommodate additional funds for any noted exclusions (such as flights and travel insurance), and your identified support staff requirements. 4
NDIS Multicap is an NDIS registered provider and is compliant with the National Disability Service Standards. The NDIS funds reasonable and necessary supports which may include holiday supports, so speak with your Local Area Coordinator about including holidays in your NDIS plan. All NDIS participants must ensure they have enough funding in core supports, which covers the cost of support provided for the duration of the holiday. It is expected that the participant’s NDIS plan remains in effect during the period the supports are provided and that the participant/participant’s representative will immediately notify Multicap if the participant’s NDIS plan is replaced by a new plan or the participant stops being a participant in the NDIS. If the passenger is claiming support costs through the NDIS, Multicap will process a claim via the NDIS Providers Portal, Plan Managers or directly with the passenger if self-managed. If the participant's NDIS funding is suspended or replaced by a new NDIS plan, the participant or their representative is liable for all outstanding costs. There will still be out of pocket expenses, including, but not limited to; accommodation, transport, meals etc. We do our best to research our destinations and activities to ensure all activity costs are affordable and we get the best possible deals. Once your holiday has been confirmed, we will advise you of the out of pocket costs for the trip and issue an invoice with the deposit and full payment deadlines. Avegates offers a range of holidays to meet most budgets, even those saving whilst on a disability support pension. The shorter the holiday duration (nights away), the lower your holiday costs will be. 5
Choosing Your Holiday ANYTIME 2020 STOMER 020 E 2 TIM AVEGATES CU ANY 4 easy ways to choose Book By Book By Departure Date Destination Refer to the Holiday Each of our holidays are Navigator for set holiday colour-coded by their departure dates geographical region Choosing Your Holiday Book Book By By Departure Holiday Style Choose your next Location holiday by the type of We offer a range of experience you want, departure locations that which is identified by will be easiest for the icons you to access 6
Can’t decide where or when to go on your next holiday? Feel free to email us at avegates.holidays@multicap.org.au or call Avegates on 1300 135 886 and we’d be happy to help you plan your next adventure! 7
How To Book Choose your adventure using the Holiday Navigator. Pay the outstanding balance that is due by the “full payment required” date listed on ENJOY your final invoice. your Once paid, you will holiday! receive your confirmed travel itinerary 8
Fill in and return the Holiday Enquiry/ Booking Form, making sure you have read and understood the Terms & Conditions on the back, & send to: Pay the specified avegates.holidays@multicap.org.au deposit on receipt of invoice, to reserve your place on your next holiday. Complete the Booking Form and return to Avegates, and include your: ● Support requirements ● Personal goals ● Travel goals and requirements We’ll make sure your chosen holiday is suitable for your goals and support needs. Then we’ll service book your holiday using your NDIS funding and confirm your booking! Custom Holidays If you have friends who are also NDIS participants who would like to go on holiday, we may be able to arrange a holiday for your group. We aim to ensure that you have the confidence to travel, knowing your journey is planned with your needs in mind. Email us at avegates.holidays@multicap.org.au or call 1300 135 886. 9
Adventure Bundaberg 3 nights, 4 days Highlights: ● Historic Bundaberg Rum Distillery Tour ● Hinkler Hall of Aviation ● Alexandra Park ● 3 course meal at Les Chefs Restaurant ● All you can eat at New China Dragon Camping Darlington Park 2 nights, 3 days Highlights: ● Camping experience at Darlington Park camp grounds ● Swim in the creeks ● Experiencing the wild life ● Sports activities 11
Relaxation Cairns - Option 1 4 nights, 5 days Highlights: ● Tjapukai Night Tour and Dinner ● Sky Rail and Kuranda Rail ● Paronella Park day and night tour with dinner ● Fitzroy Island Full Day Adventure Cairns - Option 2 4 nights, 5 days Highlights: ● Breakfast with the birds in Port Douglas ● Cairns Lagoon and Night Markets ● Barron Falls, Merrba and Malanda Falls ● Port Douglas and Palm Cove 12
Camping Eungella National Park 2 nights, 3 days Highlights: ● Camping experience at Eungella National Park ● Bushwalking ● Scenic drives ● Activities Adventure Gold Coast 4 nights, 5 days Highlights: ● Visits to the Wax Museum, Dracula’s Haunted House, Infinity, Ripleys Believe it or Not! ● Day trip to Currumbin Wildlife Sanctuary ● Day out at a theme park 13
Camping Thunderbird Park 2 nights, 3 days Highlights: ● Camping experience at Thunderbird Park ● Mini golf and show at the Douglas James Aboriginal Corroboree ● Activities Relaxation Yeppoon 2 nights, 3 days Highlights: ● Wildlife encounter at Cooberrie Park Wildlife Sanctuary ● Sightseeing and scenic walks ● Saltwater crocodile encounters at Koorana Crocodile Farm 14
Cruise P&O Comedy Cruise 2 nights, 3 days Inclusions: ● Accommodation ● Meals and soft drink package ● Entertainment including comedy shows, live bands, trivia and game shows ● Big screen entertainment day or night Cruise P&O Whitsunday Cruise 4 nights, 5 days Inclusions: ● Accommodation ● Meals and soft drink package ● Entertainment including shows, live bands, trivia and game shows ● Bianco (White) theme party and Gatsby theme party ● Airlie Beach visit 15
Cruise P&O Great Barrier Reef Cruise 7 nights, 8 days Inclusions: ● Accommodation ● Meals and soft drink package ● Entertainment including shows, live bands, trivia and game shows ● Visits to Airlie Beach, Yorkey’s Knob, Port Douglas and Willis Island Cruise P&O Tribute to the King Cruise 4 nights, 5 days Inclusions: ● Accommodation ● Meals and soft drink package ● Entertainment including shows, live bands, trivia and game shows 16
NSW Walking Coffs Harbour 4 nights, 5 days Highlights: ● Day trip to Dolphin Marine Conservation Park ● Big Banana Tourist Park ● Carobana Factory and Dorrigo National Park ● Relaxing poolside and beach trips 17
VIC Adventure Melbourne 4 nights, 5 days Highlights: ● Melbourne Eureka Skydeck ● Pentridge Prison Tour ● Off-Road Safari at the Werribee Open Range Zoo 18
SA Adventure Adelaide 4 nights, 5 days Highlights: ● Adelaide Zoo ● Gaol Twilight Tour ● Botanic Gardens ● Adelaide Central Markets 19
WA Relaxation Perth 4 nights, 5 days Highlights: ● Tour Pinnacles Desert and Yanchep National Park ● Perth Zoo ● Rockingham Beach 20
NT 21
Relaxation Darwin 4 nights, 5 days Highlights: ● Litchfield and Jumping Crocodiles full day ● Wave pool and Big Buoy Water Park ● Aquascene ● George Brown Botanic Gardens Adventure Uluru & Alice Springs 4 nights, 5 days Highlights: ● Bush food experience ● Guided tour of Uluru ● Alice Springs Reptile Centre ● Earth Sanctuary, includes dinner and show 22
INTERNATIONAL 23
Adventure New Zealand 4 nights, 5 days Highlights: ● Auckland Sky Tower ● Skyline Luge – Gondola and Luge Rides in Rotorua ● Pacific spa night ● Hobbiton movie set tour and lunch in Matamata ● Tamaki Maori Village and hangi in Rotorua Cruise P&O Pacific Island Hopper 7 nights, 8 days Inclusions: ● Meals and soft drink package ● Entertainment including shows, live bands, trivia and game shows ● Bianco (White) theme party and Gatsby theme party ● Ports of Noumea, Lifou and Port Vila 24
FAQ’s What do I pack? The “must haves” on a holiday: Hat Sun cream Sunglasses ID (ie. passport, 18+ card, drivers license) Medicare card Comfortable clothes and shoes Medication Small umbrella or poncho Travel money (check the currency of the country you are visiting) Copy of your travel insurance policy Plastic bags for dirty laundry Camera Phone and camera chargers Toiletries (toothbrush, toothpaste, deodorant, etc.) Hand sanitizer and/or wet wipes Plug adapters (for international travel) What is the baggage What happens if there Medication allowance on flights? is bad weather? Administration Baggage allowance on flights Unfortunately, bad weather is If you require assistance can vary depending on the one of the things we cannot with medication whilst you airline, but we recommend control and we will try to are on holiday, please plan that you don't exceed 1x20kg run all promised inclusions for some additional time of checked baggage, plus as best as we can. However, to complete the necessary 1x5kg of hand luggage. It is if the weather (or other medication authorisation best to travel light, not only unforeseen event) disrupts an paperwork before you depart. because of airline restrictions, included excursion, we may This may require paperwork but also because you may cancel the affected excursion. to be completed by your GP need to carry your luggage Cancellation of entire tours or medical professional, and from the vehicle to the room will happen rarely, but please the medications being packed in your accommodation and check your travel insurance appropriately to ensure we vice versa. On longer trips, this policy to ensure how costs can administer this process process may occur regularly. associated with this event can with due care. be claimed. 25
Our Holiday Promise Value for money. We seek the best experiences at the lowest cost. We won’t change the cost of your holiday until you receive final confirmation of your booking Tour Guides with expert destination knowledge, as well as disability support work experience. Activities on Tour Anyone can visit a destination, but not everybody will experience a destination the way they do with us! We aim to make every moment an experience – even sitting on the bus! A bus trip is not just a means to get from point A to B. It is a karaoke competition and trivia competition! A relaxing night in may turn into a talent quest or fancy dress! A relaxing day on the beach may become beach games and other memory making experiences. Don’t think for a second that ‘rest time’ is actually about resting – unless you specifically want it to be! 26
Terms and Conditions Reservation Cancellations: Photographs/Filming: All enquiries need to be sent to Cancellation charges apply if a guest Multicap/Avegates may take images or avegates.experience@multicap.org.au chooses to cancel their holiday. Terms video during the holiday and reserve or alternatively you can call 1300 135 886 and conditions for cancellation periods the right to use these in promotional to discuss any requirements, questions and required notice are set out as per material and/or share the photographs or additional details you may require for the NDIS standard cancellation terms with other potential or existing any of our assisted holiday options. and Multicap Service Agreement. If a customers. If you do not wish to have customer chooses to cancel their holiday your photo taken or images/video Invoicing and Payments: they must advise Multicap/Avegates of shared, please advise of this when We will send you an invoice for all ‘out of this in writing sent to booking to ensure staff are aware. pocket’ costs. The amount to be invoiced avegates.experience@multicap.org.au will be confirmed once we have the final Liability: attendance numbers confirmed for the Exclusions: Although we make all efforts in holiday package. Travel insurance is not included in delivering on our promises, and for the out of pocket costs or under ensuring the safety and wellbeing of Out of Pocket Expenses: NDIS funded supports. We strongly all customers on tour, Avegates and its This amount covers all expenses stated recommend that all customers obtain parent organisation Multicap Limited, in the ‘Out of Pocket Inclusions’ listed for travel insurance when booking an exclude all liability for direct, indirect each holiday package. Please note that assisted holiday with Multicap/Avegates. and consequential loss and/or damages this cost is not claimable through the to the maximum extent permitted by NDIS and must be paid directly by the The following are also not covered in law. customer or their authorised delegate. either the out of pocket costs or NDIS A deposit will be required 30 days from funding and are the responsibility of All personal belongings remain the the booking date. The amount required the customer to provide while on their responsibility of the customer. Avegates will be confirmed when your booking holiday: are not liable for the cost of replacement is finalised. Bookings for all holiday for lost or damaged personal belongings. packages (including cruises) will close 30 - Personal spending money We do not recommend that customers days prior to departure date. - Additional medical supplies bring unnecessary items of value with - Some meals while in transit e.g. them. We encourage all customers to Medication: snacks at the airport or on the clearly label all their belongings to allow Customers must provide full details flight for easy identification. of current medication to staff at least - Transfers to and from departure two weeks prior to departure date. points Disclosure: If support staff are required to assist - Specified flights (only applicable It is the responsibility of the customers with the administration and/or storage in some cases) and their authorised representatives to of medication whilst on tour then - Travel vaccinations fully disclose all medical, behavioural, staff will follow Multicap medication - Passport application fees or disability specific needs and any other management policies and procedures. other associated costs condition which may impact on our This will require written instructions - Private room accommodation ability to provide quality supports to signed by the customer’s medical - Other individually occurred you. If such matters are not disclosed to practitioner and all medication must expenses us in advance, and they detrimentally be supplied in a Webster/blister pack. impact the safety and/or enjoyment Customers need to allow ample time If a customer requires support in the of other guests or the operation of the for all necessary documentation and management of their personal spending tour, the customer may be asked to medication to be prepared prior to money while on their trip please let staff return home early. In such an event the departure. know when confirming your booking. customer will bear the full cost of the customers return (including required Disclaimers: Luggage: support staff). Holiday monies paid will Multicap/Avegates reserves the right to Customers are asked to adhere to the not be refunded in the event of an early alter or modify itineraries in response to luggage restrictions and requirements of return. circumstances outside of our control, or the specific airline they are flying with. to ensure the health and safety of our We do recommend not to exceed 20kg Customers or their authorised customers and staff. Multicap/Avegates of checked luggage however each airline representative must advise in advance if reserves the right to cancel a holiday if has their own specific requirements and support is required between the hours the minimum numbers required have it is the responsibility of the customer of 10pm and 6am to ensure adequate not been obtained. If such a situation to confirm this prior to departure. staff coverage is provided. occurs then all monies paid by the Additional or oversized luggage must be impacted customers will be refunded to arranged prior to the commencement Multicap/Avegates will not be them. of the trip and any associated additional responsible for claims of inappropriate charges will be the responsibility of the care when disclosure of such needs was customer to cover. not provided in advance. Customers are liable for any damage to property or persons that they may cause. 27
Avegates Assisted Holidays 269 Padstow Road, PO Box 4013 Eight Mile Plains QLD 4113 P: 1300 135 866 E: avegates.holidays@multicap.org.au W: multicap.org.au/holidays Facebook: facebook.com/avegates
Holiday Navigator 2020 Departure Departs No. of Book Holiday Style Destination Date From Nights Before Adventure Uluru/Alice Springs 18/05/2020 Brisbane 4 18/03/2020 Relaxation Perth 01/06/2020 Brisbane 4 01/04/2020 Cruise Comedy Cruise 13/06/2020 Brisbane 2 13/04/2020 Adventure Adelaide 22/06/2020 Brisbane 4 22/04/2020 Relaxation Yeppoon 06/07/2020 Rockhampton 2 25/05/2020 Cruise Whitsundays Cruise 14/07/2020 Brisbane 4 14/05/2020 Relaxation Darwin 03/08/2020 Brisbane 4 03/06/2020 Adventure Melbourne 19/08/2020 Brisbane 4 19/06/2020 Camping Thunderbird Park 24/08/2020 Brisbane 2 24/06/2020 Cruise Pacific Hopper Cruise 05/09/2020 Brisbane 7 05/07/2020 Adventure Cairns - Option 2 14/09/2020 Brisbane 4 14/07/2020 Eungella Camping 07/10/2020 Mackay 2 07/09/2020 National Park Adventure Bundaberg 12/10/2020 Brisbane 3 01/09/2020 Walking Coffs Harbour 26/10/2020 Brisbane 4 14/09/2020 Adventure Gold Coast 02/11/2020 Brisbane 4 21/10/2020 Great Barrier Reef Cruise 07/11/2020 Brisbane 7 07/09/2020 Cruise
Holiday Navigator 2020 Booking Instructions Complete the Holiday Booking Form and send it to: avegates.holidays@multicap.org.au Once received, an invoice for $350 will be sent to you for payment of your holiday booking deposit. Once your deposit is paid, we will send you a full payment invoice, less the deposit. The invoice due date will be advised once the holiday is confirmed. 269 Padstow Road, PO Box 4013, Eight Mile Plains, QLD 4113 Tel: 1300 135 886 Email: avegates.holidays@multicap.org.au www.multicap.org.au
Holiday Enquiry/ Booking Form NAME: DOB: / / PHONE: MOBILE: EMAIL: ADDRESS: PARENT/ GUARDIAN NAME: PHONE: ORGANISATION (if applicable): I am interested in learning more about the following holidays: WHAT GOAL DO YOU HOPE TO PROGRESS ON YOUR HOLIDAY? Applicable if using NDIS funding. DEPOSIT PAYMENT OPTIONS By Phone 1300 135 886 (Visa/ Mastercard only) By Invoice Post Email Post to alternative address: Other Call 1300 135 886 to arrange another payment option (e.g. cash) DECLARATION I have disclosed accurate and adequate information on this ‘Booking form’, using attachments if necessary. I have read, understood and agree to the Terms and Conditions on the reverse of this form. I understand that this reservation request form, and receipt of the applicable holiday deposit only reserves my place on the guest list. Confirmation of holiday bookings are subject to a support needs assessment, return of all required paperwork, relevant funding confirmations, and confirmed receipt of deposit amount by the RSVP date. Signed: Date: An invoice for $350 will be sent to you for payment of your holiday booking deposit. Once paid, we will send you a full payment invoice, less the deposit. The invoice due date will be advised once the holiday is confirmed. Return form to: 269 Padstow Road, PO Box 4013, Eight Mile Plains, QLD 4113 Email: avegates.holidays@multicap.org.au
Terms and Conditions Reservation Cancellations: Photographs/Filming: All enquiries need to be sent to Cancellation charges apply if a guest Multicap/Avegates may take images or avegates.experience@multicap.org.au chooses to cancel their holiday. Terms video during the holiday and reserve or alternatively you can call 1300 135 886 and conditions for cancellation periods the right to use these in promotional to discuss any requirements, questions and required notice are set out as per material and/or share the photographs or additional details you may require for the NDIS standard cancellation terms with other potential or existing any of our assisted holiday options. and Multicap Service Agreement. If a customers. If you do not wish to have customer chooses to cancel their holiday your photo taken or images/video Invoicing and Payments: they must advise Multicap/Avegates of shared, please advise of this when We will send you an invoice for all ‘out of this in writing sent to booking to ensure staff are aware. pocket’ costs. The amount to be invoiced avegates.experience@multicap.org.au will be confirmed once we have the final Liability: attendance numbers confirmed for the Exclusions: Although we make all efforts in holiday package. Travel insurance is not included in delivering on our promises, and for the out of pocket costs or under ensuring the safety and wellbeing of Out of Pocket Expenses: NDIS funded supports. We strongly all customers on tour, Avegates and its This amount covers all expenses stated recommend that all customers obtain parent organisation Multicap Limited, in the ‘Out of Pocket Inclusions’ listed for travel insurance when booking an exclude all liability for direct, indirect each holiday package. Please note that assisted holiday with Multicap/Avegates. and consequential loss and/or damages this cost is not claimable through the to the maximum extent permitted by NDIS and must be paid directly by the The following are also not covered in law. customer or their authorised delegate. either the out of pocket costs or NDIS A deposit will be required 30 days from funding and are the responsibility of All personal belongings remain the the booking date. The amount required the customer to provide while on their responsibility of the customer. Avegates will be confirmed when your booking holiday: are not liable for the cost of replacement is finalised. Bookings for all holiday for lost or damaged personal belongings. packages (including cruises) will close 30 - Personal spending money We do not recommend that customers days prior to departure date. - Additional medical supplies bring unnecessary items of value with - Some meals while in transit e.g. them. We encourage all customers to Medication: snacks at the airport or on the clearly label all their belongings to allow Customers must provide full details flight for easy identification. of current medication to staff at least - Transfers to and from departure two weeks prior to departure date. points Disclosure: If support staff are required to assist - Specified flights (only applicable It is the responsibility of the customers with the administration and/or storage in some cases) and their authorised representatives to of medication whilst on tour then - Travel vaccinations fully disclose all medical, behavioural, staff will follow Multicap medication - Passport application fees or disability specific needs and any other management policies and procedures. other associated costs condition which may impact on our This will require written instructions - Private room accommodation ability to provide quality supports to signed by the customer’s medical - Other individually occurred you. If such matters are not disclosed to practitioner and all medication must expenses us in advance, and they detrimentally be supplied in a Webster/blister pack. impact the safety and/or enjoyment Customers need to allow ample time If a customer requires support in the of other guests or the operation of the for all necessary documentation and management of their personal spending tour, the customer may be asked to medication to be prepared prior to money while on their trip please let staff return home early. In such an event the departure. know when confirming your booking. customer will bear the full cost of the customers return (including required Disclaimers: Luggage: support staff). Holiday monies paid will Multicap/Avegates reserves the right to Customers are asked to adhere to the not be refunded in the event of an early alter or modify itineraries in response to luggage restrictions and requirements of return. circumstances outside of our control, or the specific airline they are flying with. to ensure the health and safety of our We do recommend not to exceed 20kg Customers or their authorised customers and staff. Multicap/Avegates of checked luggage however each airline representative must advise in advance if reserves the right to cancel a holiday if has their own specific requirements and support is required between the hours the minimum numbers required have it is the responsibility of the customer of 10pm and 6am to ensure adequate not been obtained. If such a situation to confirm this prior to departure. staff coverage is provided. occurs then all monies paid by the Additional or oversized luggage must be impacted customers will be refunded to arranged prior to the commencement Multicap/Avegates will not be them. of the trip and any associated additional responsible for claims of inappropriate charges will be the responsibility of the care when disclosure of such needs was customer to cover. not provided in advance. Customers are liable for any damage to property or persons that they may cause. Return form to: 269 Padstow Road, PO Box 4013, Eight Mile Plains, QLD 4113 Email: avegates.holidays@multicap.org.au
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