April 16, 2018 Suellen Beatty CEO Sherbrooke

April 16, 2018
  Suellen Beatty
CEO Sherbrooke

A Place that Works

Sandy Rinaldo’s $1M Question:

  If this model is so
 effective why aren’t
 more people doing
           it?

Barriers to Innovation
Guidelines,   Standards, Red
 Tape
Resistance to Change/ Human
 Nature
Lack of Leadership, Courage
 and Creativity
 Culture

Sherbrooke’s Mission
To create a community
that supports each person
to live a full an abundant
life.

Sherbrooke’s Vision

 To be the best place to live
  and the best place to
  work (in that order!!)

1987
   A new building is
approved by the Ministry
       of Health

Our Vision:
To move out of the hospital like
model of care and create a place
 that felt less institutional and
     was more like home.

Barriers To The Innovation

1.   Guidelines,
     Standards, Red
     Tape

Barriers To The Innovation

2.   Resistance to
     Change/Human
     nature

The only person
who likes change
is a wet baby!

Barriers To The Innovation

3.   Leadership: A lack of
     vision in long term care

Strategies to Meet the
      Challenge

 Involve   others early on

 Build   relationships

“Those who plan the battle
  don’t battle the plan”.
        -Ian Percy

Strategies to Meet the
      Challenge
 Start   with the end in mind

 Work within the intent of the
 guidelines

 Settle   for the best you can do

The Marleau/Wyant
Residence opens in
  1993 (Phase 1)

Planning for the
Sherbrooke Villages
 begins (Phase 2)

Our vision
was to create
   Home.

Barriers To The Innovation

1.   Guidelines,
     Standards, Red
     Tape

Barriers To The Innovation

2.   Resistance to
     Change/Human
     nature

Barriers To The Innovation

3.   Leadership: A lack of
     vision in long term care

This is really
    innovative.
Unfortunately we
 can’t consider it
as it’s never been
  done before”

Our greatest danger in
life is in permitting the
urgent thing to crowd
out the important.
Charles E. Hummel

Barriers to Innovation

4.   Culture of the
     Organization

28

Strategies to Meet the
         Challenge
 We   looked outside of your industry

 Do   pilot projects

 Stay   within your budget

 Involve   staff in the changes

Strategies to Meet the
       Challenge
 Create   support from the community

 Work   on culture change

 Do   not give up.

Most of the
important things
in the world have
been accomplished
by people who have kept on
trying when there seemed to
be no hope at all.
                 Dale Carnegie

The Sherbrooke
    Village
 opens in 1999

It Takes a
  Village
 So….what was it like?

Sherbrooke Village
      Model

The
Eden Alternative®
      1998
Life should be worth living!

Creating Home

People are dying of
    loneliness,
 helplessness and
     boredom.

Abandon the
 institution and
create a human
     habitat

The focus is on relationships,
    love and kindness; not
efficient care of the masses!

Barriers to Innovation
Guidelines,   Standards, Red
 Tape
Resistance to Change/ Human
 Nature
Lack of Leadership, Courage
 and Creativity
 Culture

“Culture is an intense
and invisible force there
to perpetuate itself,
forever!”
        Lou Tice

10 Principles to Guide us on
the Culture Change Journey

We work in the elders home;
   they don’t live in our
        workplace.

Eden Alternative Culture
    Change Phases

  •Personal transformation

•Organizational transformation

  • Physical transformation
                              44

Principle Ten

Wise leadership is
the lifeblood of any
struggle against the three
plagues. For it, there can be
no substitute.

Strategies to meet the
            Challenges

 Educate   all staff members, families
  elders, the public, the ministry
 Development leaders everywhere
 Focus on the antidotes to the three
  plagues of loneliness, helplessness,
  and boredom
 Warm the soil to show love and
  kindness.

 Support  close and continuing contact
  by having care partners in permanent
  relationships (neighborhoods)
 Redo all policies and procedures to
  ensure alignment with the Eden
  philosophy and our mission, vision
  and values
 Increase opportunities for meaning

 Review   all treatment to ensure it helps
  elders grow
 Treat the staff as we wanted them to
  treat the elders
 Empower staff and move into self
  directed teams that include elders
 Realize that it is not the end you seek
  but quality of life each and every day.
 Demonstrate patience, humility and
  forgiveness.
 Learn new leadership skills and
  strategies to empower others.

A Year At Sherbrooke
   NFB of Canada

tatistics
Retention rate 7 year average is 92.2%
Staff engagement 82%
 Chemical Restraints MDS 16%
Physical Restraints MDS 0%
Case Mix fluctuates between highest
and second highest
Average ratio of care staff to elders is
1:7 ranges from (6 – 8)

A long habit of not thinking a thing
 wrong gives it a superficial
 appearance of being right.
                     Thomas Paine

"We can't solve problems by
using the same kind of
thinking we used when we
created them."
       - Albert Einstein, Physicist